GM Financial

April 24,
Re: *** *** ? ? ? ? ? Complaint ID: *** ? ? ? ? ? GM Financial Account No.: ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and
would like to offer the following information
Our records indicate that the payment in question posted to your account today, with an effective date of February 23, 2018, in the amount of $We apologize for any inconvenience you have experienced as a result of this situation
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 25,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

October 18,
RE: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that we have not received the payoff on the accountIn order for GM Financial to research and locate a missing payment, proof of cleared funds are requiredIf the payoff check has been cashed by GM Financial, please have him fax in a front and back copy of the cashed item to (*** ***, so that we may begin the research processA copy of the returned item will be sent to you for your records
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

June 14,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A review of your account indicates a zero balanceThe final payment in the amount of $posted to your account on June 7, 2018, with an effective date of June 5, To ensure the accuracy of the credit reporting, GM Financial will submit an update to the credit reporting agencies to reflect the current status of your accountPlease allow the agencies 30-days to reflect the updatePlease understand that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding your account status
Please note due date change request would not be reflected on your account payment history
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

January 3,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In regards to the two payments
in question, both were set up via your online MyAccount profile using Western Union SpeedPayOn December 15, you set up a one-time payment in the amount of $374.32, the confirmation number provided to you for this online transaction was ***On December 16, 2016, a recurring payment in the amount of $was set up, the confirmation number provided to you for this online transaction was ***As these types of transactions are initiated and authorized by the customer only, any changes to the payment would need to be made by the customer prior to processing
GM Financial is unable to honor your request to reimburse the $overdraft fee charged by your bank, as the issue was not caused by GM FinancialShould you have any further questions or require additional assistance in regards to this matter, please contact Customer Service Lease Department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Per the Wisconsin DOT online records, there still exists an electronic lien under the lienholder AmericreditThe new owner of the vehicle is still unable to title and register it.I need GM Financial to communicate with Wisconsin DOT in some manner that there is no lien from Americredit, as the state of Wisconsin states that they have no record that Americredit and GM Financial are the same entity
Regards,
*** ***

February 16,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Enclosed is a copy of the
Retail Installment Contract (“Contract”) and a copy of the credit applicationThese documents are sufficient to validate your obligation for this account and all the information that has been sent to any credit agencyWe have also included a copy of the payment history for your review
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Please be advised GM Financial is required to send a 1099-C to the Internal Revenue Service when an identifiable event occurs, pursuant to the Internal Revenue Code and the attendant Treasury RegulationGM Financial determined an identifiable event pursuant to the Internal Revenue Service regulation occurred for calendar year and sent a 1099-C to you as required by the Code and RegulationsPlease understand that the debt was not canceled or forgiven rather it was discharged and deemed as a loss to the companyThe 1099-C was sent as required by federal law
Please note the Gap Company advised us on March 20, that there was no Gap payout
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at *** ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.On December 22, 2014, you signed a Retail Installment Sale Contract (“Contract”) for a Ford Explorer in the amount of $26,at an interest
rate of 15.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning on February 5, The contract is a simple interest contract which means interest accrues daily on the unpaid principal balance.Please note that GM Financial places a high priority on adhering to all state and federal lawsThe state of Washington does not require a cure period or notice of repossession be mailed prior to repossessionOn November 2, 2015, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past due for the August 5, installment due dateThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with your contract as well as all state and federal laws.Our records reflect that the last payment received was on July 20, in the amount of $2,for the reinstatement of the vehicle due to the repossession that occurred on July 13, This payment paid the monthly installment due dates of April 5, 2015, May 5, 2015, June 5, 2015, and July 5, This payment also paid the late fee balance owed at that time in the amount of $and the repossession fee in the amount of $Effective January 1, 2015, a change in the Department of Defense’s Financial Management Regulation prohibits service members from allotting pay to buy, lease or rent personal property including vehicles, such as automobiles, motorcycles, and boatsTherefore, you will need to contact DFAS regarding the allotted funds you state were intended for the monthly installments as GM Financial has not received any disbursementsOur records further reflect that you are set up to receive the monthly billing statement via e-billing and by mailDue to the status of the account, you may have been blocked via MyAccount and would have been unable to access the billing statement e-mailed as an attachmentOur records also reflect that these billing statements were also mailed to your address of record and accurately reflected the status of your GM Financial accountPlease be advised that the repossession company is an independent contractor and is licensed as suchAny claims against their company, like those regarding damages that may have occurred during towing, will need to be addressed directly with their company and/or licensing authority.? ? ? ? ? ? ? ? ? ? ? ? The current amount required to reinstate the vehicle is $3,and is good through November 23, On November 4, you were advised of the reinstatement instructionsShould you have any further questions or require additional assistance, please contact GM Financial at ###-###-####.Included for your records are copies of your contract, account payment history,? and all billing statements mailed to your address of record since the reinstatement of the vehicle in July of 2015.Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11135610, and find that this resolution is satisfactory to me.? BUT I NEED TO KNOW WHAT DO I NEED TO FAX IN AND O WHOM DO I FAX IT TO

March 8,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note, your payment is due on the 24th of each month and will display an amount of $prior to the due date, however, you are still able to make your payment by selecting “pay other amount” on the payment screenOnce the scheduled due date has passed the Total Amount Due will display
A request has been submitted and is being processed to waive $in late fees in efforts to resolve this matterYou are currently showing due for March 24, in the amount of $
Please find enclosed a copy of your payment history as previously requestedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because I refuse to forward our social security number to an unknown personGM Financial has demonstrated by unethical actions of falsifying records and forging documents you can not be trustedFurthermore according to Social Security administration A company cannot refuse service if I do not give my social security number? I demand you validate the debt, remove all negative remarks, and dismiss& discharge allege loan immediately
Regards,
*** *** *** ***

Hello,My account number for the Chevrolet Cruze is *** The Name on the account is *** ***.Thank you

Complaint: ***
I am rejecting this response because: This is exactly why I have reached out to the Revdex.com for helpAs always when dealing with GM Financial, this company retaliates by changing dates again when questionedI have credit reports reflecofitst day of late payments in Now they are changing dates again to keep this on my credit reportI want this 1/year old account removed from my credit reportThis has been an ongoing battle and I am afraid, if this isn’t removed, it will be time to contact an attorney?
Regards,
*** ***

I reject! ? The contract clearly has my correct address and GM Financial stated McMinnville OR was the only address they had? I do not nor have I ever lived there or listed it as my address? The contract clearly states McMinnville,TN? I do not know if any letters were returned but I DO know they were not received by me? I also did not call and get a payoff amount of over seven hundred dollars and then only send a little over one hundred to pay off the debt? I also dispute the automated calls which have just been introduced? I did not receive any calls regarding a balance due after my last payment was made? I have paid the disputed amount because I had to get the title released but as of this date I have not received the title was it sent to McMinnville OR also or will I call six years from now and be told I must pay something else before it can be released?? The contract you keep sending me clearly has my correct address, I paid my account online, and I NEVER received notification of any type there was any balance due until I made the second telephone call trying to get my title on a account I was told each time I check with you was Paid In Full?

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information.GM Financial is an indirect lenderAll contract negotiations will need to be handled? through your dealership.Sincerely,GM Financial

April 16,
Re: Complaint ID: *** ? ? ? ? ? David ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, GM Financial received a payment from *** ***urance in the amount of $23,that was applied to the deficiency balance on April 5, with an effective date of March 10, Please be aware, there is still a GAP claim pending
Please note, the insurance proceeds received from Geico did not satisfy the balance of your accountAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 8,
Re: Complaint ID: ***? ? ? ? ? ? *** ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 3,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.com I would like an opportunity to address your concerns; however, additional information is required At your
earliest convenience, please forward me your social security number and/or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? GM Financial received the payoff for this vehicle on February 22, On this date, your account was days past due for
the January 11, installment due date.? GM Financial has contacted the credit bureau reporting agencies to confirm the information last reported on May 12, 2016; and it has been determined that this information is both truthful and accurateThe account status was reported as paid and closed, but more than days past due at payoffOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.? Should GM Financial receive written documentation from Baierl Chevrolet indicating that they are at fault for the delay in the receipt of the payoff, GM Financial will reconsider your request for removal of the derogatory mark reported on June 19, The letter must be on the dealership’s letterhead and include contact information for the person furnishing the letter on your behalf.? Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.? Sincerely,GM Financial