GM Financial

Complaint: ***
I am rejecting this response because:
My account number is *** and I have all the necessary documents needed to support my complaint
Regards,
*** ***

Complaint: ***
I am rejecting this response because I cannot get a duplicate title from the NJ Motor Vehicle Commission until I receive a SIGNED release of lien from GM Financial.? I have only been given an UNSIGNED one.? I need another SIGNED release of lien from GM Financial
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? It is not a true response? in regards to my issue? -? the personnel at GM? Financial? are simply replying to let me know they are reviewing my complaint and that an answer will be sent as soon as the review is completed.? This is the same tactic they used when they did not respond to the insurance claim - they gave me the run around until the car was sold.? I wish to keep this complaint with the Revdex.com active/open until a true response is received that reflects a sincere, honest, fair? review
Regards,
*** ***

Complaint* ***
I am rejecting this response because: I have been enrolled in automatic payments! They come out every month and all of them have clearedI talked with GM Financial customer service, and she assured me that your computer system is at fault with a glitch and she confirmed it was an error on your automatic payments system for many customers, in January, and you are now manually entering the payments manually because of that errorI am not the only customer having this issue, ? so please don't try to ? portray that your are not aware of your system errorsI have sent the bank statements to your company customer service through email which she received and again confirmed it was your error, not mineAll of the calls were recordedPlease review them, ? and become more informed with your business practicesI ? shouldn't have to help you resolve this when you ? have revieved proof from me, especially since im currently on vacationI have never missed a payment in my year credit history, and your companies incompetence is not going to change thatThis will be resolved, and I will retain my attorney if you want to continue to blame your companies incompetence on me.Best regards,
*** ***?

October 25,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised as the refund was sent by regular mail, a tracking number is not available
GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention, and apologize for any inconvenience this may have caused
Should you have any further questions or require additional assistance, please feel free to contact Customer Service directly at ***
Sincerely,
GM Financial

February 6,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect the payment drafted on December 26, was returned as account frozen, thereby terminating your automatic payment planPlease be advised, your January payment was made online on January 21, and has posted to your accountYour next payment will be due on February 23,
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the
account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)284-
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:I have spoke to my financial institution several times, one time was a conference call with a representative from GM, and the check my bank sent was cashed by GM on Sep I faxed proof of funds to GM over a week ago, and was told be the last representative I spoke with that they do not have access to see if that was receivedI spoke with my bank today and told them GM claims to have refunded the money on Sep 17, and they informed me they have not received any refund from GMThey are in the process of providing me with a formal letter to to provide to GM stating that there was no refund issued
Regards,
*** ***

No reply back is needed, however, your records are incorrectI called last Thursday (no one mentions that call) and last month I just had questions the lady told me to call back when the time got closerIt's clearly understand that nothing is going to be resolvedI will look into getting my husband who has not only served our country but also fought for our rights to refinance this loanYour company will not own up to it's faults, your company will not pull the call and accept responsibility, and you guys keep seeing I'm typing the same thing and you keep saying the same thing that is total different from what I am sayingGood Day No apologize from that rude manager I seeThis is a jokeMistake Mistake Mistake.?

Complaint: ***
I am rejecting this response because:
Upon checking my credit history, I see that March payment was reported lateMarch payment was made on the 13th of MarchCan this be corrected? ? I also never received the extra key that was made during the repossessionIs there anything that can be done about this?
Regards,
*** ***

GM has answered my complaint by telling me to call after I make my paymentsI have done this back in March and April of and nothing was done with my complaint through GMI see no reason to repeat this process again because I've had no results from the first two months of my attemptI would like my over payment of? $to be taken from my principal each monthSince January 2018, I have called multiple times to GM Financial and have never received a positive response

Complaint: ***
I am rejecting this response because: I am giving them the info they asked forThe account # is ***The loan was in my husbands name onlyHis name was *** ***.? I was told when we returned the car in Decthat I owed nothing on the car because my name was not on the loanNow on April I get a bill saying he owes 4720.00?? And the bill is in his nameHe died in November of and we gave the dealership ( *** *** ** *** *** **) a copy of the death certificate.? Why am I getting a bill in his name months later?
Regards,
*** ***?

Complaint: ***
I am rejecting this response because:? Here is the account #? Acct# ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Your practices are extremely unethicalThe fact that you received payment for the car prior to the payment date and you are still choosing to ding my credit report which will take years to removed due to a lack of misunderstanding between me and one of your CSRAs I stated previously I was not informed that the insurance payment would not cover my monthly payment and as soon as I received a call from a representative I paid any owed balancesWith your research you can see that I have never missed a payment on this account until this incident of miscommunication and you still choose to turn a blind eye to this factDue to your lack of understanding of the situation I will be refinancing my new auto loan with someone else
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

June 22,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 18, 2016, you
and Mr*** entered into a Retail Installment Sale Contract for the Chevrolet Silverado in the amount of $56,at an interest rate of 12.50%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $1,per month, beginning on November 2,
Although you have advised GM Financial that, through divorce proceedings, Mr*** was awarded the responsibility for this loan, the contractual obligation remains for all parties
Unfortunately, we are unable to remove you from the contract, both parties will remain equally and jointly obligated for the terms and conditions of the contractPlease note, GM Financial does not offer refinancing, but Mr*** does have the option to refinance the loan in his name with another lender
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)GM Financial is unable to remove the derogatory mark
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

February 14,
RE: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Please be advised copy of the Account Payment History will be mailed to you separately
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:? I have not received the title.The proof of funds has been sent times to multiple people.GM Financial is responsible for my financial burden caused by week (and counting) delay in title release (can be proven).The poor service from GM Finanical is not a FEELING I haveIt's a FACT and can be proven by MULTIPLE (>10) recorded phone conversations, emails and online chat logs on the GMFinancial Website.?
?
*** ***

February 13,
Re: Complaint ID: ***
? ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
the payment in question was located and applied to your account, effective the original date it was received and reflects the account as paid in full as of January 11,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at *** ***
Sincerely,
GM Financial

December 2,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that the payment of $that posted to your account on July 22, was applied to the following:
May 9, Installment Amount of $
June 9, Installment Amount of $
July 9, Installment Amount of $
Late Fee Balance of $
Cost of Repossession $
As of the date of this letter, your account is currently due for September, October and November payments, $of Late Fees and additional charges for the repossession of the vehicle on December 2,
A copy of the complete payment history has been included for your reviewShould you have further questions or require any additional assistance, please contact the Reinstatement Department at
***
Sincerely,
GM Financial