GM Financial

July 13,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 30, 2014, you
entered into a Retail Installment Sale Contract (“Contract”) with *** *** *** for the Nissan Xterra in the amount of $14,at an interest rate of 21.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning November 14,
On April 9, 2017, the vehicle was involuntarily repossessed, as allowed by the contractAt this time the account was days past duePlease be aware, numerous efforts were made to contact you regarding the status of your accountThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal laws
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on April 11, These notices explained what you would be required to pay in order to redeem your vehicleThe vehicle was sold at auction on May 19, 2017; the statutorily required “Deficiency Calculation” letter was mailed to the address of record on June 2, to inform you of the remaining balance owed after sales proceeds were deducted
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review is a copy of the Contract and Account Payment HistoryIf you have any further questions or would like to discuss arrangements on the remaining balance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
My SSN is ***I don't have an account number to provide to you .someone has used my SSN, have know idea how to remove this account from my? credit reports
Regards,
*** ***

Complaint* ***
I am rejecting this response because: I have been enrolled in automatic payments! They come out every month and all of them have clearedI talked with GM Financial customer service, and she assured me that your computer system is at fault with a glitch and she confirmed it was an error on your automatic payments system for many customers, in January, and you are now manually entering the payments manually because of that errorI am not the only customer having this issue, ? so please don't try to ? portray that your are not aware of your system errorsI have sent the bank statements to your company customer service through email which she received and again confirmed it was your error, not mineAll of the calls were recordedPlease review them, ? and become more informed with your business practicesI ? shouldn't have to help you resolve this when you ? have revieved proof from me, especially since im currently on vacationI have never missed a payment in my year credit history, and your companies incompetence is not going to change thatThis will be resolved, and I will retain my attorney if you want to continue to blame your companies incompetence on me.Best regards,
*** ***?

Your answers to customers are unbelievableWhy can no one give a straight answer, all you do is repeat the same thing again and againI will be contacting the VENTRRANS ADMINISTRATION AND ALSO THE ATTORNEY GENERALS OFFICEI asked you to please not send me your customer service number again, because all they are is rude to meI would appreciate a phone call from someone who can give me some answers about why this happenedAlso, why I cannot get any answers from anyone and why your customer service representatives can treat people the way they doHow it is fair that you can send an email for repossession the day before it is repossessed.?

March 9,
Re: Complaint ID: ***
? ? ? ? ? ***? ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect there was only one transaction in the amount of $made on November 30, GM Financial received a returned payment from your financial institution as “stop payment”Please note that Western Union Speedpay at its discretion may attempt to resend or represent the entry up to two (2) additional times
As previously explained, the current outstanding balance is $and is good until March 20, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

February 6,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records
reflect the payment drafted on December 26, was returned as account frozen, thereby terminating your automatic payment planPlease be advised, your January payment was made online on January 21, and has posted to your accountYour next payment will be due on February 23,
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at 1-***-***-***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***; while they have not apologized or offered restitution I can verify that my credit report is currently updated.?
Regards,
*** ***

Complaint: ***
I am rejecting this response because:? I have not received the title.The proof of funds has been sent times to multiple people.GM Financial is responsible for my financial burden caused by week (and counting) delay in title release (can be proven).The poor service from GM Finanical is not a FEELING I haveIt's a FACT and can be proven by MULTIPLE (>10) recorded phone conversations, emails and online chat logs on the GMFinancial Website.?
?
*** ***

Complaint: ***
I am rejecting this response because:I have spoke to my financial institution several times, one time was a conference call with a representative from GM, and the check my bank sent was cashed by GM on Sep I faxed proof of funds to GM over a week ago, and was told be the last representative I spoke with that they do not have access to see if that was receivedI spoke with my bank today and told them GM claims to have refunded the money on Sep 17, and they informed me they have not received any refund from GMThey are in the process of providing me with a formal letter to to provide to GM stating that there was no refund issued
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

July 27,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
On February 25, 2015, you entered into a Motor Vehicle Lease Agreement with *** *** for the Chevrolet Equinox Within the contract, you agreed to a month lease term with a $payment, due on the 27th of each month beginning on February 25, Our records reflect that the Lease matured on May 25, and the account was terminated on May 24,
As a courtesy, GM Financial has also requested an update to all three major credit bureaus to remove the derogatory mark for the May base rent due date Please allow the credit bureau reporting agencies 30-days to reflect these updates Also, please understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for the poor level of service you feel you have received GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence Should you have any additional questions regarding this matter, please contact Customer Service directly at ###-###-####
Sincerely,
GM Financial

June 26,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your
concerns, however additional information is requiredFor verification purposes, please reply with the account number and/or the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

February 28,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be aware, your
payments are due on the 22nd monthly according to your installment contractBilling statements are scheduled to be mailed fourteen days prior to your due date
We are aware of an issue regarding monthly statements arriving delayed to consumersWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter
You can also manage your account online and access a copy of your billing statement by registering a MyAccount profile at www.gmfinancial.comYou may also call GM Financial at 1-800-284-at any time to check the status of your account
Should you have any further questions or require additional assistance please contact GM Financial at (800) 284-
Sincerely,
GM Financial

June 22,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On September 18, 2016, you
and Mr*** entered into a Retail Installment Sale Contract for the Chevrolet Silverado in the amount of $56,at an interest rate of 12.50%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $1,per month, beginning on November 2,
Although you have advised GM Financial that, through divorce proceedings, Mr*** was awarded the responsibility for this loan, the contractual obligation remains for all parties
Unfortunately, we are unable to remove you from the contract, both parties will remain equally and jointly obligated for the terms and conditions of the contractPlease note, GM Financial does not offer refinancing, but Mr*** does have the option to refinance the loan in his name with another lender
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracy and in compliance with the Fair Credit Reporting Act (“FCRA”)GM Financial is unable to remove the derogatory mark
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for forwarding the additional correspondence sent to the Revdex.com ? Our records indicate on February 10, 2016, you made arrangements to pay $per month, however GM Financial only received one payment with regard to this arrangementAny agreements are now null and void as the payment arrangement was not kept? Please note that your account is now with an outside agency and you will need to contact them with questions regarding any additional agreements madeThe company has recently changed from NCC to TSI and you may contact them at ***

Complaint: ***
I am rejecting this response because:Your practices are extremely unethicalThe fact that you received payment for the car prior to the payment date and you are still choosing to ding my credit report which will take years to removed due to a lack of misunderstanding between me and one of your CSRAs I stated previously I was not informed that the insurance payment would not cover my monthly payment and as soon as I received a call from a representative I paid any owed balancesWith your research you can see that I have never missed a payment on this account until this incident of miscommunication and you still choose to turn a blind eye to this factDue to your lack of understanding of the situation I will be refinancing my new auto loan with someone else
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Upon checking my credit history, I see that March payment was reported lateMarch payment was made on the 13th of MarchCan this be corrected? ? I also never received the extra key that was made during the repossessionIs there anything that can be done about this?
Regards,
*** ***

March 23,
Re: Complaint ID: *** ? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comAs previously explained, please forward me your social security number and or account number to address your concernsPlease also note, there was no attachment with your complaint
Sincerely,
GM Financial

February 7,
Re: Complaint ID: *** ? ? ? ? ? *** ***
? Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be
advised the payment in question was located and applied to your account and reflects the account as current with the next payment due March 2,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service directly at *** ***
Sincerely,
GM Financial

December 2,
Re: Complaint ID: ***
? ? ? ? ? *** * ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Our records indicate that the payment of $that posted to your account on July 22, was applied to the following:
May 9, Installment Amount of $
June 9, Installment Amount of $
July 9, Installment Amount of $
Late Fee Balance of $
Cost of Repossession $
As of the date of this letter, your account is currently due for September, October and November payments, $of Late Fees and additional charges for the repossession of the vehicle on December 2,
A copy of the complete payment history has been included for your reviewShould you have further questions or require any additional assistance, please contact the Reinstatement Department at
***
Sincerely,
GM Financial