GM Financial

January 30,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A payment research was completedA check in the amount of $22,has been applied to the account with an effective date of January 1,
GM Financial has made some long-planned system enhancements that will help us provide an overall better customer experienceDuring the upgrade process, access to your account online and by phone was unavailableAdvance notifications regarding this inaccessibility were included on billing statements and emails to our customersIn addition, alert messages and FAQs were placed on our website providing additional information regarding the improvements being madePlease note that GM Financial is working diligently to ensure that there are no negative impacts to our customers’ accounts We apologize for any inconvenience you have experienced regarding this matter
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? Please understand that due to the GM Financial account being included in your bankruptcy filing, GM Financial is unable to issue monthly billing statements or make requests for payment from any party to the accountOur records reflect that you were made aware of the status of your account and the monthly due date on several occasions prior to the vehicle being repossessed.? GM Financial places a high priority on adhering to all state and federal lawsThe state of Pennsylvania does not require that a cure period or notice of repossession be mailed prior to repossession to any party to the account? As you have been previously advised, all financial records that you have provided to GM Financial have been reviewed; and it has been determined that all payments reflected within the bank records provided,? have been accurately accounted for within the payment history of your account.? GM Financial has not changed its position regarding this matterState law gives you the right to get the vehicle backThe vehicle will be returned if the account balance is paid in full, including our expenses, at any time before the vehicle is sold.? Please note that the previous payment histories sent to you and the copy you provided within this complaint are dated November 24, and do not reflect any payments made after that dateA current copy of the payment history has been mailed to your address of record.? Should you have any further questions or require additional assistance, please contact GM Financial at (877)203-5538.? Sincerely,GM Financial

October 25,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
We apologize for the
poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
A refund in the amount of $ was issued by GM Financial Check Number *** and sent by regular mail to your address of record on October 19, Please allow to business days from the time the check was issued for it to be received
Should you have any further questions or require additional assistance, please feel free to contact Customer Service directly at ***
Sincerely,
GM Financial

? Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.? GM Financial received the payoff for this vehicle on February 22, On this date, your account was days past due for
the January 11, installment due date.? GM Financial has contacted the credit bureau reporting agencies to confirm the information last reported on May 12, 2016; and it has been determined that this information is both truthful and accurateThe account status was reported as paid and closed, but more than days past due at payoffOur research concludes that the status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.? Should GM Financial receive written documentation from Baierl Chevrolet indicating that they are at fault for the delay in the receipt of the payoff, GM Financial will reconsider your request for removal of the derogatory mark reported on June 19, The letter must be on the dealership’s letterhead and include contact information for the person furnishing the letter on your behalf.? Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.? Sincerely,GM Financial

Complaint: ***
I am rejecting this response because:? Here is my account number...***
Regards,
*** ***

November 10,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate a refund check in the amount of $1,was sent via FedEx tracking# ***According to FedEx, this check will be delivered by November 13,
If you have any additional questions regarding this matter please feel free to contact GM Financial at ***
Sincerely,
GM Financial

June 18,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com.? We have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting during a recent system enhancement.? We have submitted an update to the credit reporting agencies regarding the current status of your account.? Please allow the credit bureau reporting agencies 30-days to accept and process the update.? We apologize for any inconvenience this has caused and appreciate your patience
In review of your account, as of today no derogatory marks for December and current calendar year have been reported to the credit bureau reporting agencies with regards to your account
We have mailed a copy of a credit rating letter and account payment history for your review.? Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 16,
Re: Complaint ID: *** ? ? ? ? ? David ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, GM Financial received a payment from *** ***urance in the amount of $23,that was applied to the deficiency balance on April 5, with an effective date of March 10, Please be aware, there is still a GAP claim pending
Please note, the insurance proceeds received from Geico did not satisfy the balance of your accountAs of the date of this letter a deficiency balance is still owed on the Lease in the amount of $
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I will be emailing the latter from dealer to the contact person given todayThank you?

July 7,
Re: Complaint ID: ***
*** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me
your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

April 5,
Re: Complaint ID: *** ? ? ? ? ? *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to provide the following information
Our records reflect a payoff was received in the amount of $35,and was applied to the account with an effective date of December 19,
GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on April 5, 2018, to reflect the account with no credit marks and paid in full Please allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On July 23, 2014, you entered into a Closed End Motor Vehicle Lease for a Chevrolet SilveradoWithin the agreement, you agreed to a month
lease term with a monthly payment in the amount of $per month, due on the 23rd day of each monthGM Financial was not present during the signing of the Lease and was not privileged to any agreements between the two parties
As outlined in your lease agreement, you are responsible for excess wear and use and excess mileage charges as described within the LeaseYou have the option of purchasing the vehicle at the end of the Lease termAs GM Financial is an indirect lender, you will need to contact your dealer for finance options
Included for your review are copies of the LeaseShould you have any further questions or require additional assistance regarding your lease, please contact GM Financial at 1(855)719-
Sincerely,
GM Financial

July 11,
Re: Complaint ID: ***
? ? ? ? ? ? ? ? ? *** ***-***
Dear *** ***-***,
Thank you for the correspondence sent to the Revdex.com We would like an opportunity to address your concerns; however,
additional information is required For verification purposes, please forward us your account number, social security number, mailing address, along with the year/make/model of the vehicle Upon receipt of this information we will research this matter
Sincerely,
GM Financial

Please be advised the following response was mailed on June 19, 2018, to the consumer’s address on file:
June 19,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
GM Financial suppressed credit bureau reporting temporarily during a recent system enhancementHowever, on June 18, 2018, GM Financial submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to accept and process the updatePlease be aware that any disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM FinancialWe apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 29, 2006, you signed a Retail Installment Sales Contract (“Contract”) for the Honda Accord in the amount of $22,at an
interest rate of 16.99%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning May13,
A review of our records reflects on January 27, 2015, GM Financial mailed a settlement offer to your address of record in the amount of $1,The letter stated the settlement offer was to be payable in payments of $472.46, with each payment due within days of the previous payment, and first payment due within days from the date the letter was receivedThe offer would be null and void if you failed to pay the initial settlement amount on or before February 27, However, as requested the account may still be settled for the amount of $1417.39, with the funds being sent in monthly increments not to exceed the months from the agreement date
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Included for your review are copies of the contract and the settlement letter mentioned aboveShould you wish to pay the balance, discuss further options or if you require additional information, please contact our Loss Recovery department at (877) 203-
Please note if you are represented by an attorney, we are unable to communicate with you further as all communications must be directed through your attorney pursuant to Federal law If you are represented by an attorney with respect to your GM Financial account, please have your attorney fax or mail in a letter of representation that includes his or her contact information to:

July 12,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On December
14, 2016, you set up an online Western Union recurring payment schedule to draft $on the 25th of every month beginning on December 25, and ending on December 25, The confirmation number provided to you for this online transaction was As these types of transactions are initiated and authorized by the customer only, any changes to the payment schedule would need to be made by you onlinePlease be aware, a subsequent payment was not received until March 20,
Due to a system enhancement at the beginning of 2018, GM Financial suppressed credit bureau reporting temporarily and opted not to report any derogatory marks for January and February On July 10, 2018, GM Financial submitted an update to the credit reporting agencies to ensure no derogatory marks are reflected for these two monthsPlease be aware, it may take up to days for the credit bureau reporting agencies to accept and process the updateAny disputes submitted through the credit bureaus prior to these changes may cause the credit agencies to void the update submitted by GM Financial
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 8,
Re: Complaint ID: ***
? ? ? ? ? *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, the payoff that was quoted to you on February 2, in the amount of $23,did not include the repossession or any other additional fees to reinstate the vehicle
The payoff amount for this account is currently $ 25,and is good thru March 18, Please note the payoff quote is subject to change if the payoff expires, changes to the account payment history occur or fees assess to the account Any payoff amount quoted to you includes the unpaid principal balance of the account, finance charges currently owed from the date the last payment was received through the good thru date of the payoff quote; and any other fees that may be due, such as late fees
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 8,
Re: Complaint ID: ***? ? ? ? ? ? *** ***?
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand that GM Financial is a financial institution only and is not the manufacturer of your vehicleWhile we empathize with the problems you may have experienced with the vehicle; the responsibility for this contractual obligation remainsAll mechanical issues would need to be resolved between yourself, *** Chevrolet, and/or the manufacturer of the vehicle, if necessary
Our position regarding this matter has not changed; unfortunately your account is not currently eligible for the payment assistance you seek
If you would like to discuss this matter further with the manufacturer of your vehicle, please contact GM’s Chevrolet Customer Assistance line at ###-###-####
Sincerely,
GM Financial

July 23,
Re: *** ***
? ? ? ? ? Complaint ID: ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.com.? We have reviewed your concerns and would like to offer the following information
Please be aware, GM Financial does not offer refinancingCustomers may choose to refinance their loan with another lender at any timePer your contract, you may pay off the loan early without penalty
The “Notice of Right to Redeem” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on April 11, The statutorily required “Deficiency Calculation” letter was mailed to the address of record on June 2, to inform you of the remaining balance owed after sales proceeds were deductedYou will receive a copy of the “Deficiency Calculation” letter in a separate mailing
If you have any further questions or would like to discuss arrangements on the remaining balance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial