GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to provide the following information.
GM Financial is required to report truthful and accurate information to the credit bureau reporting agencies. Our research concludes that the...

account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account.
Included for your review are copies of your contract and the complete account payment history of your account. Should you have any further questions or require additional assistance, please feel free to contact Customer Service at 1(800)284-2271.

Sincerely,
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required. At your earliest convenience, please forward me your full GM Financial account number or the last four digits of...

your social security number. Upon receipt of this information I will research this matter.
 
 
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:As I stated in my first rejection, despite what the author of the email claims, I was able to handle this issue with absolutely no concern on the part of the GM Financial people I spoke with regarding my my name not being on the lease agreement. Clearly there is something wrong with the business practices of GM Financial regarding these types of issues, or some re-training needs to occur. Simply restating that you can not share any information with me regarding this lease account because I'm not listed on it is ridiculous, and a clear indication that you didn't even read my last response. There simply is no need for you to continue to inform me of a business practice your people clearly don't adhere to. No matter what canned response you send me is going to excuse the fact that GM Financial took over a month to return my extra payment. 
Regards,
[redacted]

January 26, 2018
Re: Complaint ID: [redacted]
[redacted]
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
At your earliest convenience, please forward your full GM Financial account number or social security number. Upon receipt of this information we will research this matter. You may also contact our corporate complaint office at [redacted] for further assistance.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:  You have billed me TWO months in a row for $12.71 ($25.42) which I have paid.  My credit should be for that amount PLUS 3/4 months of lease payments not yet due.
Regards,
[redacted]

Thank you for the correspondence sent to the Revdex.com. At thistime, GM Financial is currently reviewing your account. A response will beissued once the review has been completed.Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

1) It does not require multiple hard inquiries of a credit report in a 24 hour period to secure a lease. 
2) I did not authorize multiples pulls of my credit. Please provide authorizations for multiple pulls signed by me as well as the name of the individual who clearly explained that multiple credit pulls would take place with a single financial institution for a single lease agreement  3) Unacceptable business practice.

Thank you for the correspondence sent to the Revdex.com. GM Financial has reviewed your concerns and would like to provide the following information.
Please be advised that the repossession company that you referenced is an independent contractor and is licensed as such. Any claims...

against their company will need to be addressed directly with their company and/or licensing authority.
Should you have further questions please contact GM Financial at ###-###-####.

Sincerely,
GM Financial

February 7, 2018
Re: Complaint ID: [redacted]
Dear Mr. and Mrs. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be advised GM Financial...

received the payoff for the 2014 GMC Sierra from Somerset Buick-GMC, Inc. on January 24, 2018. On this same day, prior to the posting of the payoff a right to cure letter was sent to your address of record. A review of the account reflects your GM Financial lease account balance has been paid in full, and paid in full letter will be mailed to your address of record.
We apologize for any inconvenience this situation may have caused. Should you have any further questions or require additional assistance regarding this matter, please feel free to contact Lease Customer Service department directly at [redacted].
Sincerely,
GM Financial

February 12, 2018
Re: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.
Please be aware, GM...

Financial is an indirect lender and all credit decisions are based on the consumer’s credit files obtained by the credit reporting agencies at the time the application was submitted. Additional considerations included income and expenses as listed on the credit application signed by you, as well as the cost of the collateral.
As an indirect lender, we were not aware of any additional information outside of the information obtained from the credit application and the credit reporting agencies. Please understand that all contract negotiations would need to be handled between yourself and the selling dealer.
If you have any questions or require additional assistance, please contact GM Financial at 1-[redacted].
Sincerely,
GM Financial

Complaint[redacted]
I am rejecting this response because: I have been enrolled in automatic payments! They come out every month and all of them have cleared. I talked with GM Financial customer service, and she assured me that your computer system is at fault with a glitch and she confirmed it was an error on your automatic payments system for many customers, in January, and you are now manually entering the payments manually because of that error. I am not the only customer having this issue,  so please don't try to  portray that your are not aware of your system errors. I have sent the bank statements to your company customer service through email which she received and again confirmed it was your error, not mine. All of the calls were recorded. Please review them,  and become more informed with your business practices. I  shouldn't have to help you resolve this when you  have revieved proof from me, especially since im currently on vacation. I have never missed a payment in my 12 year credit history, and your companies incompetence is not going to change that. This will be resolved, and I will retain my attorney if you want to continue to blame your companies incompetence on me.Best regards,
[redacted]

June 5, 2017 Re:Complaint ID: [redacted]      [redacted] Dear Ms. [redacted], Thank you for the correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information. Our records reflect that...

the title was mailed to Magic City Motorcars, Inc on June 1, 2017. Please allow time for the lien to be received. We apologize for the poor level of service you feel you have received.  Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence. Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at [redacted]. Sincerely,GM Financial

December 11, 2017
RE: Complaint ID: [redacted]       [redacted]
Dear Ms. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is required....

At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial

Complaint: [redacted]
I am rejecting this response because:it’s a complete and utter disgrace. The company is praying on people that they think they can do so. I made a payment, it was rejected since the company was closed for “system maintance” in no where is that mentioned that it could have been THERE error. What is the point of entering Ashe entering an account if they are going to say it was entered incorrectly?! Also- there was ZERO mention of the fact that the truck was faulty and ended up in the shop not even 6 months later! THIS IS THE WORST COMPANY AND THEY SHOULD NOT HE IN BUSINESS. THE WAY THEY HANDLE CKNSUMERS IS A DISGRACE. I WISH I NEVER BOUGHT THIS TRUCK. I WILL BEVER ENTER INTO ANY AGREEMENTS WITH THEIR COMPANY EVER AGAIN.  I WILL MAKE SURE I PASS ON THEIR INCOMPETENCE TO ANYONE I KNOW. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did not sign any contract that included the stipulation that lease transfers must occur in state only.  GM Financial only imposed this after the fact.  I was never told I could not transfer the vehicle out of state.  This was gross misrepresentation of the product.  GM Financial will end the contract without penalty or allow me to transfer the lease out of state.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.The information they require.[redacted]
Regards,
[redacted]

August 4, 2016
Re: Complaint ID: [redacted]
      [redacted]
Dear Ms. [redacted],
Thank you for the correspondence sent to the Revdex.com, please be advised
GM Financial has not changed its position regarding the request to reimburse any overdraft fees.
Our records reflect that the payment in question was submitted by you via [redacted] SpeedPay. Please note when selecting “Make Payment” within the [redacted] SpeedPay system, you agreed to and authorized this transaction. The payment method you chose to utilize is completely consumer driven, initiated, and authorized. As you were previously advised on June 17, 2016 when processing a payment via [redacted] Speed Pay if the funds do not clear on the first attempt, a second attempt will be made if your financial institution allows. GM Financial does not have the ability to stop or alter any transactions submitted using these payment methods. Therefore GM Financial is also unable to stop the second attempt even if additional arrangements have been made.
Please be advised GM Financial takes all complaints seriously and apologizes for the poor level of service you feel you have received. Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence.
Should you have any additional questions regarding this matter, please feel free to contact GM Financial directly at ###-###-####.
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information.GM Financial is an indirect lender. All contract negotiations will need to be handled through your dealership.Sincerely,GM Financial

January 8, 2018
RE: Complaint ID: [redacted]       [redacted]
 
Dear Mr. [redacted],
Thank you for the additional correspondence sent to the Revdex.com. I would like an opportunity to address your concerns, however additional information is...

required. At your earliest convenience, please forward me your social security number and or account number. Upon receipt of this information I will research this matter.
Sincerely,
GM Financial