GM Financial

February 13,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
the payment in question was located and applied to your account, effective the original date it was received and reflects the account as paid in full as of January 11,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: My full social security number is ***
Regards,
*** ***

March 2,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records indicate that on January
15, 2018, a release of lien was mailed to your address on filePlease be advised, your name as reflected on the Motor Vehicle Title and your GM Financial account was *** JohnsonAn additional release on lien was mailed on February 14, to your updated address on file
Unfortunately, GM Financial is unable to send a release in a name other than the name reflected on the title and system of recordPlease contact the Kentucky Department of Motor vehicles and provide the required documentation in order to update the name reflected on the title
If you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
As stated numerous times, that payment you are referring to (received on July 28, that was rescinded by my financial institution) is a completely separate issue and I will not be commenting on that. The payment that is in question is the other $payment that GM Financial processed on July 28, That is what this complaint is in relation to (complaint ID ***)Please process the refund for that payment ASAP due to the issues detailed in this complaint
Regards,
*** ***

September 19,
Re: Complaint ID: ***
David ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

March 5,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identifiedConsistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts are ongoingBased on your inquiry, we submitted an update to the credit reporting agencies regarding the current status of your accountPlease allow the credit bureau reporting agencies 30-days to reflect these updatesWe apologize for any inconvenience this has caused and appreciate your patience
If you have any additional questions regarding this matter please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 26,
Re: Complaint ID: ***
*** * ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to provide the following information
Please be advised that GM Financial has not changed our position regarding the account and the information provided
Our records reflect that on May 22, 2018, you enrolled online via Western Union SpeedPay in a recurring payment schedule to be paid on the 26th of each month, with the starting date of May 26, Please note GM Financial received a payment on May 26, for the amount of $with confirmation number ***
Please be advised our records reflect GM Financial made several attempts to contact you at the phone numbers provided by you on the credit application at the time of lease origination
Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: They needed more infoI am providing the more infoI have attached a copy of my last statement. I made a payment on 6/for $and another one on 6/for $200. They have me as past due saying I owe $409.88. Saying I have a past due amount of $43.02. How can that be when the bill was for my monthly payment of $and I paid $400. I spoke to a rep and a manager who was extremely rude and unprofessional. I was really glad when GM gave me the loan but I don't know if I will ever get a loan through them again.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not represented by an attorneyI contacted several attorneys to be advised of my rightsI have not hired any counsel to represent me because I was advised to contact the Revdex.com first in an attempt to reach someone of purpose at GM Financial who would address my concern as contacting just phone representatives did not rectify the situation and has not in over months.I want my title and the letter of permission to register my vehicle, as I am entitled to
Regards,
*** ***

February 27,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward the full
GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I did ask for a deferment in September , that is why I contacted your officeI was never sent to a manager as well for a approval I was just told no by a representative I also contacted you guys after .
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory to meI also want to take a moment to say thx for your fast response as we have been trying to resolve this for a whileTHX again
Regards,
*** ***

January 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comAt this time your request is currently still under reviewPlease allow additional time for your request to be completed and
processed
Sincerely,
GM Financial

February 26,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I was in fact blocked from using the website for payment When I would log in it would get an error code that stated: Due to the account status, your account has been blocked It was not from a log in error, because since my complaint I have attempted logging in and miracously I suddenly have access I want a formal apology and a guarantee this error will not happen again

October 31,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On August 13, 2013, you signed a Lease Agreement for a Chevrolet MalibuWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 12th day of each monthThe lease maturity date of this contract is November 13,
Please note at the time of the lease turn in, your account was due for the October 14, base rent due date; however, as a customer courtesy GM Financial is honoring your request for a refund and waiving the remaining base rent in the amount of $299.71, leaving a remaining balance due of $for Excess Wear and Tear
A refund in the amount of $was issued by GM Financial Invoice Number *** and sent to your address of record today on October 31, Please allow to business days from the time the check was issued for it to be received
Please be advised, as stated in your contract (See Page 2, under Other Terms and Conditions, section Standards for Wear and Use), you may be charged for excess wear and use at the end of the scheduled Lease termThe vehicle will not have road damage, chips, scratches, cracks or damage to the glass, body, bumpers, frame or interior
An itemized list of the excess wear and tear charges and pictures can be viewed at ***n by entering the vehicle identification number and account number
Should you have any further questions or require additional assistance regarding this matter, please contact GM Financials Lease Servicing Department at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Your system has generated incorrectly over and over My payment for was never late but yet you still stating in your message that I was lateI have spoken with many Reps all confirmed my payment for November was not late nor DecemberI hope this new system is fixed and will not cause anymore incorrect delinquent notices
Regards,
*** ***

September 29,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that your loan charged off on November 12,
in the amount of $10,
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely,
GM Financial

I do not agree with GM Financials response.In the first place there was missed payments, that was after the bankruptcy was filed and the statements stopped comingTrue they were not allowed to send them to me, but my husband was on the loan as a co-borrower and never once called him or sent him notices at any missed paymentsWhen I realized I missed one I would make it up as can be seen by the attached spread sheetThe amounts taken under the GM column are from their records, the amount in my column is from my bank statementsAs also can be seen by the spread sheet is that the total I paid into GM financial is $15,142.30, taken from my bank statementsAccording to their records they credited me with $14,When I take my payment of $x months of the loan that comes to $12,How can this be so far off?Again why didn’t they inform my co-borrower that A) the car was under a bankruptcy order, B) payments are not being made would you please make them, C) a repossession order has been placed do you want to pay to stop it? No correspondence at all until they repossessed the carThen they tell him he can buy it back for $12,+Or have to pay the difference if it sells for less than is owedI do not understand all of the laws but I do understand math and this does not add upThis is not a suitable response to my complaint
Regards,
*** ***