GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of May 09, 2016, GM Financial updated and forwarded the proper documentation to all three major credit bureaus to have the day delinquency marks removed that reported in September and October Please allow 30-days for this information to update and reflect accordinglyShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

On the payment history that was mailed and emailedI'm not finding where the vehicle contract was extended due to non payment and the account being in a repo statusThis occurred twice and I cant seem to either understand or find these transactions.Regards,*** ***

October 2,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please
forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

January 24,
RE: Complaint ID: *** *** ***
Dear Mr***
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 12,
Re: *** ***
Complaint ID: ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 13, 2017, you signed a Retail Installment
Sales Contract for the Dodge Charger in the amount of $29,at an interest rate of 18.05%The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning May 28,
GM Financial understands that customers may face financial hardships throughout the life of their loanPlease understand that deferments are not a contractual obligation and are not always availableAt the time of the request, your account was not currently eligible for this type of payment assistance
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honored Repossession is always unfortunate; however, at this time, we are unable to oblige your request to alter the redemption amount, the amount quoted would need to be paid in full to redeem the unit per state law
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely,
GM Financial

September 25, RE: Complaint ID: *** *** *** Dear Mr***: Thank
you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely, GM Financial Tell us why here

August 4,
RE: Complaint ID: *** *** ***
Dear Ms***:
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please note that
third party calls are made in an effort to ensure that we have a valid address and phone number if we are unable to reach our customer with the information they have provided
Please be advised that your account has been updated and documented to ensure calls to all third parties will no longer be madePlease know that no harassment or inconvenience was intended
Please be advised that GM Financial takes all complaints seriously and we appreciate you bringing this matter to our attention
Should you have further questions or require any additional assistance, please feel free to contact me directly at the number listed below
Sincerely,
GM Financial

February 23,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
This refund is scheduled to be refunded on February 19, in the amount of $632.76, which includes a deduction in the amount of $for excess wear and tearRefunds are issued out days after last payment is applied to the accountPlease allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact the Lease Loss Recovery Department at ###-###-####
Sincerely,
GM Financial

June 15,
Re: Complaint ID: ***
*** L ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.com. We have reviewed your concerns and would like to provide the following information
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your account. Please allow the credit bureau reporting agencies 30-days to accept and process the update. We apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of a credit rating letter and account payment history for your review. Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:
Regards,
*** ***GM never informed me of any of this, I called and spoke to a repOn Nov17, and she told me My Recurring payment were active and I had nothing to worry aboutSbe never in formed me I need to take any other actions regarding my paymentsGM is refusing to take responsablity for their miscomunication and misinformtion.I do not have access to this email account and never recived us mail or a phone callAgain I made a call to customer service and was told My recurring payment was good on November 17, After they ended my payments, Not Me as they are trying to sayTbey are liers.

August 1, 2016 RE: Complaint ID: *** *** Dear Mr***, Thank you for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please provide your full GM Financial account number(s) or the last four digits of your social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11592893, and have determined that this does not resolve my dispute
I do not feel comfortable providing my social security or account numbers over the internetWith the information I have already provided, they should be able to find my account.Regards, *** ***

September 26, 2017 RE: Complaint ID: *** *** *** Dear Ms***: Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

May 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that the
payoff in the amount of $10,was posted to your GM Financial account on March 27, 2018, effective the original date it was received and reflects the account as paid in fullThe lien release/title was sent to *** *** ** on March 30,
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”)GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on May 11, 2018, to reflect the account status as paid in full with a zero balance
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
A copy of your account payment history has been mailed to the address of record for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

May 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

As I informed the agent that I spoke with on 5/the notice that was sent out in Jan was for past due bal during the time when I was having to replace a transmission on a car that I had just purchased in which was sold to me knowingly by the dealership with a bad transmission in which Gm financed.During this time I pleaded for arrangements due to the circumstance not being my fault.I was denied for over 2mos because according to gm the loan was too new.The loan was also too new to have to replace a transmission as well.If GM did not hold any responsibility they would have not paid any amount towards replacing the transmission.My account would have not went into repossession status if I was not deceived during the purchasing process.So with that being said, that first repossession status that the account went in should not count towards me.That entire situation turned my household and finances upside down and I am still feeling and living the effects of it.I am rejecting this response from Gm and will be consulting with a consumer attorney.This has caused and is still causing me financial,mental and physical trauma.Im in jeopardy of losing my home,my credit card bills fell behind as well as other things due to this ring of deception by the dealership and GM.GM should do a better job at screening before they finance a car

Complaint: ***
I am rejecting this response because: I contacted the business in regards to these payment plans, and was told upon both times of contact that these plans were no longer being continued, as one was set up in errorI dont understand how I was told by two different people that these payment plans were cancelled, and that there is no issue with a double payment being charged both times, especially after an entire months head notice, and I even spoke to a representative the day before my second payment was processedTherefor, this means that I was given incorrect information from both representatives I had spoken with (who also could not find any record of other people speaking to me) and therefor caused a multitude of hassling effectsIf the employees of the company cannot let their consumers know that a plan wasnt actually cancelled (a plan that the business itself had to cancel as stated by multiple employees) let alone tell me that the second payment was already PENDING to be processed therefor causing an overdraft of funds in my account, how can I believe in the reliability of any statements made by the company, let alone trust them with my funds in the future? I was given information by multiple employees, therefor effecting my financial situation for an extended period of time after with absolutely no resolution and now punishments for disputing through my bank directly, as I now have to way to make payments through that checking account to the business now as it is flagged unreliable and will be bounced, therefor costing me MORE money to open a new account to make a payment
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am not represented by an attorneyI contacted several attorneys to be advised of my rightsI have not hired any counsel to represent me because I was advised to contact the Revdex.com first in an attempt to reach someone of purpose at GM Financial who would address my concern as contacting just phone representatives did not rectify the situation and has not in over months.I want my title and the letter of permission to register my vehicle, as I am entitled to
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Doesn't fix anything on my account This is my account ***
Regards,
*** ***