GM Financial

February 27,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward us your full GM Financial account number or social security numberUpon receipt of this information we will research this matter
Sincerely,
GM Financial

January 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your full GM Financial account number or social security numberUpon receipt
of this information I will research this matter Sincerely,GM Financial

April 4,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
A refund has been requested
and completedCheck number ***, in the amount of $was sent to the address of record on March 23, Our records reflect that the check was reconciled on April 2,
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
If you have any further questions or concerns regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Hi My account number is *** I spoke with *** in the loss department in December of and was told that everything was paid off and I would probably get a refund of two payments which would have been around I received nothing but a bill months later for This is wrongHow can a company do this? Please let me know if yo will make this right or do I have to hire an attorney?thank you *** ***

May 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:Doesn't fix anything on my account This is my account ***
Regards,
*** ***

February 15,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
We apologize for the inconvenience you have experienced
recently when trying to access your online account profileWe are working diligently to resolve this issue and will contact you directly when access has been restoredWe apologize for any inconvenience this has caused and appreciate your patience while we resolve this matter
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account at this time
Should you have any further questions or require additional assistance in regards to this matter, please contact GM Financial at (***) ***-***
Sincerely,
GM Financial

September 26, 2017 RE: Complaint ID: *** *** *** Dear Ms***: Thank you
for forwarding the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however more information is requiredAt your earliest convenience, please forward me your full account number or social security numberUpon receipt of this information I will research this matter Sincerely,GM Financial

July 19,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, the
history reflects that no derogatory marks have been reportedIn order to ensure that the account history is reflected accurately, GM Financial has requested an update to all three major credit bureausPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
Good morning, I received an email stating that I would receive a tracking number Within 24-hours on 02/21/and it has been way passed that time frame and I still haven’t received anything
Regards,
***

Here is the information requestedaccount #: ***last of SSN: ***address: ** *** ** *** ** ***make/model of vehicle: Chevy Malibu Regards, *** ***

January 9,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt
your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

I was in fact blocked from using the website for payment When I would log in it would get an error code that stated: Due to the account status, your account has been blocked It was not from a log in error, because since my complaint I have attempted logging in and miracously I suddenly have access I want a formal apology and a guarantee this error will not happen again

May 15,
Re: Complaint ID: *** *** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that the
payoff in the amount of $10,was posted to your GM Financial account on March 27, 2018, effective the original date it was received and reflects the account as paid in fullThe lien release/title was sent to *** *** ** on March 30,
Please understand that GM Financial is required to report truthful and accurate information to the credit reporting agenciesOur research concludes that the account status and account payment history have been reported to the credit agencies with accuracyAs a result, we are unable to make any changes or deletions to the credit bureau reporting of your account which is done in accordance with the industry standard of the Metro II format in compliance with the Fair Credit Reporting Act (“FCRA”)GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on May 11, 2018, to reflect the account status as paid in full with a zero balance
Please be advised that a cease and desist of telephone communication has been documented to the accountWhile you may no longer receive telephone calls regarding the status of your account, GM Financial will continue to communicate with you to the extent allowed by law
A copy of your account payment history has been mailed to the address of record for your reviewIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

I received a check today from GM financial and I believe it came in yesterdayGM financial is really annoying and that office ought to be closed down for goodI’m really tired of their delay tactic GM is playing with meThis company issued a check with my ex-husband name on it when they knew we have been divorced, my ex-husband never paid for my vehicle and all the payments have been coming to them from my account and even the bank verification I faxed to GM was my account with only my name on it and even the billing statement has been my name onlyDid they see my ex-husband name from the account the money came from? I’m returning back the check with next day delivery to be corrected because my ex- husband and I were not making the car paymentI have not been with my ex-husband since Thank you

I did ask for a deferment in September , that is why I contacted your officeI was never sent to a manager as well for a approval I was just told no by a representative I also contacted you guys after .
Regards,
*** ***

February 13,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised
the payment in question was located and applied to your account, effective the original date it was received and reflects the account as paid in full as of January 11,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter, please contact Lease Customer Service directly at *** ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Your system has generated incorrectly over and over My payment for was never late but yet you still stating in your message that I was lateI have spoken with many Reps all confirmed my payment for November was not late nor DecemberI hope this new system is fixed and will not cause anymore incorrect delinquent notices
Regards,
*** ***

February 26,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial