GM Financial

January 22,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your
earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com: RE: REQUEST FOR ADDITIONAL TIME BY GM FINANCIAL
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11596948, and find that this resolution is satisfactory to me. The refund check was received on 7/
Regards,
*** ***

July 19,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Upon review of the account, the
history reflects that no derogatory marks have been reportedIn order to ensure that the account history is reflected accurately, GM Financial has requested an update to all three major credit bureausPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I don't know how to contact the business per his request for my infoAfter reading the Revdex.com email it said my response will be made public and don't want to give personal account info here if soCan you give me a contact to send that to or give me further instructions please..........Here is my account number. ***I look forward to your response
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GMAC is requesting account number- here it is for them #***
Regards,
*** ***

August 12,
Re:Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Complaint* ***
I am rejecting this response because: I have talked to several reps about this, one said it is not their policy to refund nsf fees everOne told they do refund nsf fees with proper paperwork which I do haveIt was entirely their fault, when I was assured that they wouldn’t take out the money in the first place
Regards,
*** ***

June 26,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
Our records
reflect a payoff was received in the amount of $47,and was applied to the account with an effective date of March 20,
GM Financial suppressed credit bureau reporting during a recent system enhancement We have submitted an update to the credit reporting agencies regarding the current status of your account Please allow the credit bureau reporting agencies 30-days to accept and process the updateWe apologize for any inconvenience this has caused and appreciate your patience
We have mailed a copy of the paid in full letter and a credit rating letter for your review Should you have any additional questions regarding this matter, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

June 7,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredFor verification
purposes, please reply with the last four digits of your social security number, along with the year, make, and model of the vehicleUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Per your lease agreement a payment of $is due on the 14th of each monthWe received a payment in the amount of $on June 27, 2016, at that time the account was only days past dueGM Financial reports to the credit bureaus when the past due balance becomes more than days delinquentYour MyAccount profile will not reflect a balance until it becomes dueLate fees are assessed when a payment is not received within days of the date it is dueOur records reflect that there no late charges assessed or a credit mark on the account at the time
We apologize for the poor level of service you feel you have receivedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Copies of your payment history will be mailed to you address separately
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12699719, and find that this resolution is satisfactory to me
Regards,
*** ***

December 26,
RE: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is required
At your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

It is obvious that this business does not want to settle this disputeThey are WRONG! That bankruptcy that was filed DID NOT INCLUDE either the cars nor the houseThey are liars and I have the bankruptcy case number if they want to clarify just how wrong they really areWhy would we have paid it off if it was included??? If you include purchases such as that in a bankruptcy then you do not pay it off duh! Check the books you were not even in the picture when we filed this bankruptcy and you took over after the car was paid offThis does not include you at allFurthermore, the reasons you have done this is out of spiteThose are fraudulent statements you are making on our credit reports and this bankruptcy was dismissed in February You do not even know your facts let alone tell us we placed you in the bankruptcyIf so then give me back the money we paid you and then you can make your statement trueIf you want to go to court on it we willKeeping this in mind, we are going to see *** *** about your unfounded accusationsWe know for fact this will prove you wrong We want this removed from our credit report and that is that

August 4,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please understand, as
part of the Lease Assumption process, the lease account must be current throughout the entire process
As your account was set up on the ACH payment plan, the regular base rent payment in the amount of $drafted on the date it was dueOn July 8, 2016, GM Financial received a payment in the amount of $1,These funds were applied as follows; $for the assumption fee, $for New York upfront tax, $for the August 1, base rent payment, and $for the assumption fee tax
GM Financial is unable to refund the July 1, scheduled base rent payment as the funds were billed and due prior to the completion of the assumption processOur records reflect that on June 30, 2016, you were informed the assumption process could take up to days to be completedThe Confirmation Letter was sent to you in error, prior to the completion of the assumptionOur records further reflect the assumption process has concluded and you are no longer liable for future payments
Should you have any further questions or require additional assistance, please feel free to contact Lease Customer Service at 1(800)369-
Sincerely,
GM Financial

July 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As previously explained, a copy of your account payment history and sales contract were mailed to the address of record on July 5, We have also sent copies of the requested documents to the email address on file
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As of May 09, 2016, GM Financial updated and forwarded the proper documentation to all three major credit bureaus to have the day delinquency marks removed that reported in September and October Please allow 30-days for this information to update and reflect accordinglyShould you have any further questions or require additional assistance with regard to this matter, please contact GM Financials Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information.Our records reflect that on December 10, the discussion surrounded a due date change, not a deferment; and that you were advised that the November 14, installment payment would have to be paid in fullprior to the request and processing of the due date changeYou paid the November 14, installment payment on December 14, and a due date change was processed on December 15, As per your request, your due date was changed to the 1st of each month, with your next payment due on January 1, 2016.A thorough review of your account has been conducted and it has been determined that the handling of your account is in compliance with all state and federal lawsOur research further indicates that during the conversations you reference, you were provided with all options currently available to you, including voluntary surrender and its ramifications.We apologize for any miscommunication that may have occurred; however, we are unable to comply with your request for additional deferments as your account is not currently eligible for this type of assistance as you have not yet established enough of a payment history since deferring the July and August of installment payments.Should you have any further questions or require additional assistance, please contact Customer Service at ###-###-####.Sincerely,GM Financial

February 21,
Re: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely, GM Financial

June 26,
Re: Complaint ID: ***
*** ***
Dear *** ***,
Thank you for the correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
On April 24, 2017,
you entered into a Retail Installment Sale Contract (“Contract”) for the GMC Sierra in the amount of $34, The contract terms you agreed upon, state the loan would be repaid in monthly installments in the amount of $per month, beginning June 08,
According to our records, on May 22, 2017, GM Financial mailed a letter to the address on file informing you that per a notification from *** *** ***, to please be advised that a clerical error was found in the vehicle identification number on the contract The incorrect VIN number on the contract reads: *** The correct VIN number should read: *** It will not be necessary for you to execute a new Retail Installment Contract; however, you should review the information and retain this notification with your copy of the Retail Installment Contract for future reference In addition, you should contact your insurance agent/carrier to ensure they have the correct vehicle identification number
Our records reflect a Notice of Default, Right to Cure, and Intent to Accelerate was mailed to your address of record on May 22, Per this notice, you had until June 5, to cure this default The vehicle was placed out for repossession on June 13, 2018, when the account was over days past due Further review of our records reflects several attempts to contact you prior to the repossession, were unsuccessful with no return phone calls with regards to the status of the account
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honored Repossession is always unfortunate; however, at this time, we are unable to oblige your request for collateral compensation
We have mailed a copy of the letter mentioned above for your review Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial