GM Financial

February 28,
Re: Complaint ID: *** *** ***
Dear *** ***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records indicate that
GM Financial issued a refund check in the amount of $on February 1, We received a request to cancel check # *** and apply the funds to your GM Financial accountPlease be advised the payment was applied to your account and reflects the account as current with the next payment due April 11,
A refund has been requested and is being processedA check in the amount of $will be mailed to the address on file
We apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellenceWe appreciate you bringing this matter to our attention and apologize for any inconvenience this has caused
Should you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

July 12,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.com We have reviewed your concerns and would like to offer the following information
Upon review of the account, our records indicate we received a payment on May 18, for your April 13, installment due date On June 13, we received a payment in the amount of $which completed your May 13, installment due date
In order to ensure the current account status and payment history is reflected accurately, GM Financial has submitted a manual update and forwarded the proper documentation to all three major credit bureaus The bureaus generally reflect the updated information within 30-days, if an update was required Please understand that any disputes submitted through the credit bureaus, prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
We would like to apologize for the poor level of service you feel that you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
We have mailed a copy of your account payment history for your review Should you have any further questions or concerns with regard to this matter, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information Our records reflect that both you and William Tankersley filed a Chapter bankruptcy on November 3, that included your GM Financial account
The payoff for the GM Financial account was received on January 12, 2012, while the bankruptcy was still activeThe Reaffirmation Agreement for this account was not filed until January 13, 2012, after the account had closed GM Financial has submitted an update today to the credit bureau reporting agencies to reflect the reaffirmation of the account and to update the account status as closed and paid in fullPlease allow 30-days for the credit bureau reporting agencies to reflect these changes Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-#### Sincerely, GM Financial

Complaint: ***
I am rejecting this response because: Just because it's "legal" doesn't make it rightPlease know that I have advised everyone I know to advise everyone they know to never do business with your company, as you have no moral compass and do not value your customers
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GM has held my lease payments now for days and after more than phone calls, each lasting around minutes minimum, GM cannot confirm they have released my money. They have also not agreed to pay for overdraft charges from my bank because of this situation. I received a response from GM via Revdex.com on 5/and today is 5/and still no refund money has been sent
Regards,
*** ***

August 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.com
Please be advised that GM Financial will make the proper adjustments to your account as the payments are madeAs previously advised, payments are applied to the principal if the account is paid ahead
We apologize for any inconvenience you have experienced as a result of this situationPlease be assured that we value your business and hope that you choose to continue to be a loyal GM customer
Included for your review is a copy of the Account Payment HistoryIf you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
After further review of
the account, GM Financial was not able to locate the missing payment in questionPlease be advised, additional proof of payment from your financial institution is required, as the payment was submitted through a third-party vendorYour financial institution will need to request proof of disbursement from their vendorAs a courtesy, GM Financial waived the late fees on the accountAs of the date of this letter, the account is paid in full
The contract is a simple interest contract, meaning that interest is accrued daily on the unpaid portion of the amount financed, as indicated on the face of the contractGM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the account and credit agencies
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ***
Sincerely
GM Financial

Thank you for forwarding the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Please understand that your refund is set to be released days from the date the November 6, payment was receivedIn
order for GM Financial to release a refund early, copies of proof of cleared funds for the payoff and any payment made within the last days are requiredAcceptable forms of proof of cleared funds are a front and back copy of the cashed check(s) or a bank statement with a running balance reflecting the payment(s) to GM Financial has been paidGM Financial is unable to accept a bank statement as proof of cleared funds if the item in question is reflected as “pending”. As of today’s date, GM Financial has not received proof of cleared funds for the payoff of your accountIf proof of cleared funds for the payoff of your account is not received, the refund in the amount of $is scheduled to be released on December 1, Please allow 7-business days from this date to receive the refund via regular mail. Should you have any further questions, please feel free to contact Customer Service at 1(800)284-2271. Sincerely,GM Financial

June 14,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
In order to resolve this issue, GM Financial has mailed a payment for violation *** to the New York State ThruwayAs a courtesy, we will not bill this through to youWe have contacted the New York State Thruway and confirmed that violation *** referenced in your complaint is not associated with your vehicle or accountPlease be aware you may register your vehicle license plate liability with your local DMV in order ensure you receive any invoices regarding tolls and ticketsPlease contact GM Financial Lease Customer Service if you need any assistance with this process
If you have any further questions or are in need of additional assistance, please contact GM Financial at ***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: Prior to the repossession I made regular payments and late payments and the end of the contact GM financial inform me that I owe an additional $5,which I disputedI request to go to arbitrationIn the process of waiting on a response for arbitration the truck was reposed, to my surpriseI pay the $the same day to get the truck back So I am requesting that the debt be removed because GM Financial really acted in bad faith with the loan itself.
Regards,
*** ***

September 19, RE: Complaint ID: *** *** *** Dear Mr***:
Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information Please be advised that we have updated and forwarded the proper documentation to all three major credit bureaus to remove the delinquency reported with regard to the payoff sent in from the dealershipPlease allow 30-days for this information to reflect on your credit bureau report Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Revdex.com:
Here is my account number for GM financial to research my account. ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have also sent them letters with information
Regards,
*** ***

October 24,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

EVERY DAY we receive MULTIPLE phone calls from GM FinancialYet since I have made this report for help since I am getting nowhere with them privately they have not made one phone callFirst reposnse was to ask me to provide more information as if they didn't have it alreadyI question the legality of taking payments, and deducting late charges before paying payment so that the car payment is never listed as "paid" damaging both credit and telling us we owe paymentsTried to handle this on our own but no one is providing proof that these are legal actionsHaving had different car loan carriers already I can tell you this is not the norm but need someone to look into thisThey are completely avoiding dealing with thisGoing to have to go to a "higher up" soonAgain I reiterate that we have suddenly had no calls since this filing however we revived calls every day on landline, cell phone, and even on a specified "do not contact line".

October 27,
Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns
and would like to provide the following information
On July 27, 2015, you and *** *** entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 27th day of each month
Although you have advised GM Financial that through divorce proceedings Mr*** was awarded the responsibility for this lease, the contractual obligation still remains for all parties who entered into the contract
In order to have removed your liability, prior to the maturity of the lease, the party intending to assume sole responsibility would have needed to contact the dealership who originated the lease and have had to apply for the lease in their name onlyPlease understand that this would be the same process as when the lease was initiated in 2015, including credit approval
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 26, RE: Complaint ID: *** *** ***
Dear Ms.Salvucci: Thank you for forwarding the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer you the following information On October 23, 2017, you entered into a Closed End Motor Vehicle Lease Agreement with Herb Chambers Andover Street, Incfor the Chevrolet SilveradoWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 23rd day of each month beginning October 23, Our records reflect that GM Financial did receive the first month payment that was due October 23, and it was applied correctlyAs previously explained, you submitted a payment on December 22, at 10:p.m., which was for the due date of November 23, In addition, our website provides FAQ regarding payment posting timeframes that states: Any payment made before 5pm CT will post to your account on the day you schedule it (excluding weekends and holidays)Any payment made after 5pm CT will post to your account the following business day (excluding weekends and holidays)The funds will be drafted from your bank account within two business days from the posting date (excluding weekends and holidays)Only payments made from a bank account may be future datedYour payment was made after the 5pm CT timeframe and on a holiday weekend, therefore your account went over days past dueThis payment was not honored by your financial institution and returned to GM Financial as No Account\Unable to Locate AccountOur records also reflect the payment due on November 23, was not paid until January 22, Please understand that GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your accountOur thorough review also reflects the account balance has reported accurately to all three major credit bureau agenciesPlease review your account balance on each of these reports and provide additional information in writing should they reflect differently I have mailed a copy of your Lease Agreement as well as each billing statement mailed which specifically identifies amounts due and due datesShould you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at ###-###-#### Sincerely, GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11300660, and have determined that this does not resolve my disputeagain NOTHING is done about this still! I I have been charged several months for late fees and you have reported in my credit that they were not paidFix the credit report! Figure out WHY you are trying to say we have payments due still!