GM Financial

May 11,
Re: Complaint ID: ***
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
Please be advised that as
of today, a duplicate title has been requestedPlease allow 30-days for the title to be receivedThis will be sent to your address of record
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at *** ***
Sincerely,
GM Financial

I'm not rejecting it I'm just tired of the nonsense that GM does , I have had three members of the GM executive branch and three different case numbers and still nothing has been done. Here is the most recent case number *** By the way The car is titled in my fiancé's name but I am the principal owner and driver of the vehicle Her name is Jenny Go I have spent over hours contacting GM speaking with executive branch Bianka , I have been hung up on numerous times , kicked out of the *** *** ***, all because of the lies you have been told to me .

May 30,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

March 20,
Re: Complaint ID: ***
Maryetta Crum
Dear MsCrum,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please be advised, your GM Financial account ending in has been corrected and reflects the next payment due date is April 3,
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance with regard to this matter ###-###-####
Sincerely,
GM Financial

March 8,
Re: Complaint ID: *** Kendra ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles (DMV) of Oregon via *** Tracking #***Please note that if the title was lost or misplaced, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to ###-###-####We will then be able to process your request for a duplicate title
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

What information is being sent to the CRA; is it a delete or is it stating that there is no longer a balance owed as it was "settled in full"Please clarify.strong>

Thank you for the response but unfortunately GM Financial has not reported truthful or accurate information to the credit agencies I have provided an accurate timeline in my previous response and have not been given any information on why my confirmed recurring payment was cancelled and why I was not informed of this in order to correct the mistake made by GM Financial Based on GM Financials statement and by several customer service representatives at GM Financial there was a mistake made that cancelled recurring payments If it was not your mistake, then why were my late fees waived? I was never charged a late fee and set up a recurring payment for a second time as soon as I knew my payments were not going through I was assured several times before this that the recurring payment problem was resolved but obviously this was not the case It was clear that I made several attempts to make sure my payments were set up correctly but there was miscommunication with GM customer service representatives and some internal problems with the system

Complaint: ***
I am rejecting this response because:The Hampton city tax sheet for is not ledgable and the total listed isn't what I was charged from GMI paid 473.and changeI'm in the Hampton city office now and they said I should've been charged I can't accept this being resolved until I see something that is readable and identifies to my truck and not anotherThe one thing I can read are dollar totals and it doesn't match my charge from GM financial.
Regards,
*** ***

August 14,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Please note on
September 2, 2012, you signed a Retail Installment Sale Contract for a Toyota Corolla in the amount of $17,at an interest rate of 25.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning October 17, At your request, GM Financial processed a total of four deferred payments that extended the maturity date of the contract to February 1,
On May 3, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was days past dueThe account history was reviewed thoroughly and it has been determined that the handling of the account, including repossession, was in compliance with all state and federal lawsThe state of Ohio does not require a cure period or notice of repossession be mailed prior to repossession
Please be advised numerous efforts were made to contact you with regard to the status of the accountOur records reflect that we last spoke with you on April 7, 2017; at which time a deferment was offered to you, and informed GM Financial that you would call back the next day with check information for the deferment fee paymentThe last payment received on the account was on February 1,
The “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to the address of record on May 16, by United Stated Postal Service (“USPS”) Certified MailPlease note that after a review of this account, all statutory notices were mailed to you at your last known addressIn accordance with the applicable law, the statutory notice provided information about how and when to secure any personal property left in the vehicleThese notices also explained that you would be required to pay the difference between the amount you owed to GM Financial and the amount the vehicle sold for, plus expenses if you opted not to redeem/reinstate the vehicleAfter the sale of the vehicle at auction, a “Deficiency Calculation” letter was mailed to your address of record on June 27, to inform you of the remaining balance owedPlease understand the responsibility for this contractual obligation remains
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit bureau reporting agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
Included for your review are copies of your contract and account payment historyShould you have any further questions or require additional assistance, please contact GM Financial’ s Customer Service department at ***
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $was sent via overnight mail to the address of record on August 19, Our records reflect that the check has been delivered
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 27,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that on
January 10, 2018, a check was received in the amount of $On January 11, an additional payment in the amount of $was made onlineOn January 22, 2018, we received notification that the payment returnedUnfortunately, both payments were reversed in errorPlease be advised, we have reapplied the payment made online with an effective date of January 11,
We apologize for any inconvenience this has caused and appreciate your patienceIf you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 15,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
On November 14, 2016,
you entered into a Retail Lease Agreement (“Contract”) for a GMC TerrainWithin the agreement, you agreed to a month lease term with a monthly payment in the amount of $per month, due on the 14th day of each month
Please be advised that a Lease Assumption is not a part of the original contract termThe option of third party is subject to credit approval and additional requirementsYou have the option of terminating the lease at any time before the end of the lease term by returning the vehicle to the originating dealership or any other GM dealerYou will still be responsible for any remaining lease liability outlined in your contractIn addition, you will also be responsible for excess wear and use as well as excess mileage charges as described within your lease agreementPlease understand your early term liability will be calculated upon the sale of the unit
GM Financial is unable to honor your request to void your contract or waive any contractual obligationsShould you have any additional questions regarding this matter please feel free to contact the Lease Customer Service Department at ###-###-####
Sincerely,
GM Financial

April 30,
Re: *** *** Complaint ID: ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised a new refund check was requested and completedCheck number ***, in the amount of $5,was sent to the address of record on April 30, Please allow time for delivery by regular mail
If you have any questions or require additional assistance, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

April 5,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comAfter reviewing information, we would like to off the following response
Attached is a copy of the Retail
Installment Contract, a copy of the Credit Application and a copy of the complete account payment historyThese documents are sufficient to validate the account in question and all the information that has been sent to any credit agency
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ***
Sincerely,
GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that a payment in the amount of $was received on March 3, We received another payment on March 4, in the
amount of $130.00, and an additional payment on March 5, in the amount of $72.50, for a total of $All payments applied to the accrued interest balance and principal balanceLate fees in the amount of $have been assessing throughout the life of the loan and have not been paid, please see payment historyYour online account was unlocked as you requested, please be advised you will need to check your email as well as your spam email for notifications
Included for your review are copies of the complete account payment history of your accountShould you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding the status of your accountGM Financial requires proof of cleared funds in order to have a refund released prior to the scheduled dateShould you have further questions or require any additional assistance, please contact GM Financial directly at ###-###-####. Sincerely,GM Financial

August 30,
RE: Complaint ID: *** *** ***
Dear Mr***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. Our records do not reflect that you are currently blocked from access to MyAccount on www.gmfinancial.comIf you have already
utilized the Forgot User ID and/or Forgot Password options and are still unable to access MyAccount, you will need to contact GM Financial by phone at ###-###-#### to speak with an Online Account Representative in order to troubleshoot your issues with online access. Hours of Operation:Monday through Thursday, 7:a.mto 8:p.mCTFriday, 7:a.mto 7:p.mCTSaturday, 7:a.mto 4:p.mCT Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I am already aware of everything you responded withYour response didnt even touch on most of my stated issuesIf I make a payment May 5th, you should not take more money on the 22nd without letting me knowCustomers should be advised against paying if you know that procedure is to take money regardlessCustomers should be advised they cannot choose due datesIf a service rep is going to cancel anything on the account, they should advise the customer, not go ahead without permissionI received poor service a series of times throughout my less than years with my lease, not just onceThat should be addressed betterNot to mention that I already learned your refund process - days by mail! A month to retrieve money that you took despite me owing nothingAnd I have to provide documentation even though you're aware it happened without a doubtRidiculous excuse for customer service
Regards,
*** ***