GM Financial

July 26,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for forwarding the additional correspondence
Please be advised that GM Financial has not changed our position regarding the account
Thank you for your time and insight regarding your experience with GM Financial
Sincerely,
GM Financial

October 31,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
As outlined in the lease
agreement (Section Other Terms and Conditions, Your Gap Liability and Gap Waiver), you are liable for the “gap amount.” The “gap amount” is the difference between the amount you would owe (or which you would owe in the absence of gap protection) under the Lease in the event of a total loss of the Vehicle before the end of the Lease term occasioned by its loss and the actual cash value we receive from your insurance company
GM Financial has processed a courtesy waiver for the remaining charges in an effort to resolve this matterThe above referenced account now reflects a zero balanceAny bills received after the date of this letter, such as property tax and parking tickets issued during the term of the lease, will be paid and billed to you accordingly
Should you have any further questions or require additional assistance, please feel free to contact GM Financial at ***
Sincerely,
GM Financial

May 30,
Re: Complaint ID: ***
*** ** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised that
recurring payments were set up online via MyAccount using Western Union SpeedPay on November 8, 2015, through November 8, This type of payment is customer driven, initiated and authorizedOur records reflect that we received a completed Auto Pay Enrollment form on January 18, Please note it takes a full billing cycle for the Automatic Payment Plan to be effective, the Automatic Payment Plan was effective February 8,
GM Financial is required to report truthful and accurate information to the credit bureau reporting agenciesOur research concludes that the account status and account payment history of your account have been reported to the credit agencies with accuracy; and as a result, we are unable to make any changes or deletions to the credit bureau reporting of your account
If you have any further questions or are in need of additional assistance regarding this matter, please contact GM Financial at ***
Sincerely,
GM Financial

October 12,
RE: Complaint ID: *** *** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following
information
Our records reflect that the title release was processed on October 9, Please allow 7-business days to receive from the date it is mailedWe apologize for the poor level of service you feel you have received Please be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Should you have any further questions or require additional assistance regarding your GM Financial Lease, please feel free to contact Customer Service at 1(***)***-***
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:The Hampton city tax sheet for is not ledgable and the total listed isn't what I was charged from GMI paid 473.and changeI'm in the Hampton city office now and they said I should've been charged I can't accept this being resolved until I see something that is readable and identifies to my truck and not anotherThe one thing I can read are dollar totals and it doesn't match my charge from GM financial.
Regards,
*** ***

March 9,
Re: Complaint ID: ***
*** ***
Dear Ms***
Thank you for the correspondence sent to the Revdex.comAt this time, GM Financial is currently reviewing your accountA full response will be issued once the
review has been completed
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:My house payment became late due to GM financial withdrawing $from my account when I instructed not to do soI needed that money as part of my house paymentAbout a year ago my daughter had the same experience with this companyObviously this is common practiceI am still requesting to be refunded for this late fee as it occured resulting from money that should have never been withdrawn from my accountAlso, customer service is aweful! I never received any follow up that was promised to me from GM financial until the Revdex.com inquired.
Regards,
*** ***

August 1,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our
records reflect that GM Financial received the payoff on the account on April 9, The first release of lien was sent to the address on file on April 14, Please be advised we sent another release of lien on July 31, to the address on file, as per your request
Should you have any further questions or require additional assistance with regard to this matter, please contact Customer Service at *** ***
Sincerely,
GM Financial

June 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts were ongoing In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 4, Please be advised that GM Financial is required to report truthful and accurate information to the credit reporting agenciesThe bureaus generally reflect the updated information within 30-daysPlease understand that any additional disputes submitted through the credit bureaus may void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 21,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
As of the date of this
letter your GM Financial account reflects a zero balancePlease be advised that a request has been submitted for the title to be releasedUpon completion of this process, GM Financial will contact you and provide a FedEx Tracking numberTracking numbers are available to hours after release
We apologize for any inconvenience this situation may have causedShould you have any further questions or require additional assistance please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our research concludes that your options for payment will be payment by phone, and IVR with debit cardSome of these payment options are provided by Western Union and are subject to a convenience feePayment option available at no cost is via mailPlease understand Auto-Pay and payments online are restricted anytime the account has had or more Non-Sufficient Funds returns
Should you have any further questions or require additional assistance, please feel free to contact Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: GM Financial received funds from me which were lost for weeksI have yet to receive an explanation for how this happenedPersonally, I feel that the credit should remain on my account and the money should be refunded to meMore importantly, I hope this response serves as a warning to other consumersThis situation cost me time, interrupted multiple work weeks, and elevated my anxiety to a terrifying degreeI felt helpless throughout the entire experienceUltimately, a corporation took money from me and failed to provide the purchased service (lease account credit) for weeksThere was nothing I could do and no way to hold them accountableI did not feel like resolving the issue was a priority for GM Financial
Regards,
*** ***

Complaint: ***I am rejecting this response because: can't reach anybody at number they gave meAccount number***Regards,*** ***

August 30,
RE: Complaint ID: *** *** ***
Dear Mr***:
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comPlease be advised that we have not changed our position regarding the status of your accountGM Financial requires proof of cleared funds in order to have a refund released prior to the scheduled dateShould you have further questions or require any additional assistance, please contact GM Financial directly at ###-###-####. Sincerely,GM Financial

December 22,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Please be advised numerous efforts were made to contact you with regard to the status of the account prior to the last contact made on August 29, and after that dateThe state of Illinois requires a cure period or notice of repossession be mailed prior to repossession if there is a co-buyer on the account
Our records reflect that a Notice of Our Plan to Sell Property and Notice of Right to Redeem or Reinstate was mailed out to the address on file December 18,
Please be advised that GM Financial has not changed our position regarding the account
Should you have any further questions or require additional assistance, please contact GM Financial at (877)848-
Sincerely,
GM Financial

Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information. The letter you reference was sent as a result of disputes you had submitted through the credit bureau reporting agencies
where you claimed the account did not belong to you or that you were not liable for the account (i.eex-spouse or business) Our records reflect the receipt of a partial investigation request packet; however, the documents provided did not include enough information to begin an investigationA copy of the complete packet to request an Identity Theft Investigation has been provided to you as an attachment to this responsePlease complete these forms in their entiretyIn addition to these forms, please include a copy of a filed police report with a case number, a clear copy of your driver’s license, as well as copies of canceled checksPlease remit these documents to: Once the required documents are received, GM Financial will investigate your claimThe investigation will be resolved in the following manner: If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim's credit file. If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mailThe GM Financial account will not be deleted from the claimant's credit file. If you have questions or concerns regarding your identity theft claim, please email the Central Fraud Department at [email protected] include your name, contact phone number, account number if applicable, and a brief description of your question or concernA representative will contact you. Sincerely,GM Financial

Complaint: ***
I am rejecting this response because: I still have not received any information that progress has been madeThe only thing I am being told is that there is no information or updateThis has been ongoing for days and is UNACCEPTABLE. I am entitled to a refund and my credit score is being affected every dayThat is horrible
Regards,
*** ***

Thank you for the response but unfortunately GM Financial has not reported truthful or accurate information to the credit agencies I have provided an accurate timeline in my previous response and have not been given any information on why my confirmed recurring payment was cancelled and why I was not informed of this in order to correct the mistake made by GM Financial Based on GM Financials statement and by several customer service representatives at GM Financial there was a mistake made that cancelled recurring payments If it was not your mistake, then why were my late fees waived? I was never charged a late fee and set up a recurring payment for a second time as soon as I knew my payments were not going through I was assured several times before this that the recurring payment problem was resolved but obviously this was not the case It was clear that I made several attempts to make sure my payments were set up correctly but there was miscommunication with GM customer service representatives and some internal problems with the system

March 8,
Re: Complaint ID: *** Kendra ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect that on January 30, we mailed the title to the Department of Motor Vehicles (DMV) of Oregon via *** Tracking #***Please note that if the title was lost or misplaced, we will need a rejection letter from your local DMV stating this informationPlease send a copy of this notification via fax to ###-###-####We will then be able to process your request for a duplicate title
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial