GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and await responses/communications from GM Financial

April 13,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of An update will be submitted to ensure that information is correctPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

November 10,
Re: Complaint ID: ***
*** ***
Dear Mr***
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that
the power of attorney was faxed to you at *** on November 1, as per your requestPlease be advised that a refund has been requested and is being processedA check in the amount of $will be sent via regular mail to the address of record in the next few days
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ***
Sincerely,
GM Financial

March 6,
Re: Complaint ID: *** *** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified causing an additional itemized tax entryAs previously explained, you are only responsible for a payment in the amount of $due on the 27th of each monthThe earn tax amount of $is included in the total installment payment of $We received your payment on February 28, in the amount of $Your account currently reflects a credit of $
We apologize for any inconvenience this has caused and appreciate your patience while we resolve this issueShould you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

March 9,
Re: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 14, 2014,
you entered into a Retail Installment Sale Contract (“Contract”) for the Chevrolet CruzePlease be advised that in accordance to the terms and conditions of the signed Contract, if defaulted, repossession was a possibility
On January 22, 2018, the decision was made to repossess the vehicle, at this time the account was days past dueOn February 21, 2018, an arrangement was made for payment on March 9, and GM Financial closed the repossession order
On February 27, 2018, the vehicle was repossessed in error by an independent contractor, L&K Recovery, and was delivered back to you at no chargeA repossession will not be reported to the credit bureaus and you will not be responsible for any repossession feesWe apologize for any inconvenience you have experience as a result of the repossession company’s error
While we are unable to accommodate your request for an account credit, we do have an option available that may assist youIf you would like to discuss this option, please contact us at ###-###-####
Sincerely,
GM Financial

December 27,
RE: Complaint ID: ***
*** ***
Dear Ms***,
Thank you for the additional correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is
requiredAt your earliest convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

July 2,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comWe have reviewed your concerns and would like to offer the following information
Consistent with our obligation to report only accurate information, GM Financial suppressed credit bureau reporting temporarily during a recent system enhancementPlease note, monthly reporting has resumedUnfortunately, GM Financial is unable to honor your request to provide monetary compensation
We apologize for any inconvenience this has causedShould you have any further questions or require additional assistance, please feel free to contact us at ###-###-####
Sincerely,
GM Financial

March 23,
Re: Complaint ID: *** *** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Our records reflect a dealer payment in the amount of $25,was applied as a short payoff to the principal balance on December 26, An additional payment in the amount of $2,was received on March 16, which completed the payoff
GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on March 23, 2018, to reflect the account with no credit marks and paid in fullPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

August 9, 2016 RE: Complaint ID: *** *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. A one-time exception has been made to apply one payment from both of the insurance proceeds amounts to the July installment due date for each of your accountsPlease understand that you are responsible for maintaining the account in a current statusThe remainder of the insurance proceeds for damages to the vehicles that have not been repaired has been applied to each account balance, thereby reducing the amount owed for each account. Should you have any further questions, please contact Customer Service at ###-###-####. Sincerely,GM Financial

This is a generic response, I take it no one read my last request for a very specific letter on a GM Letter headPlease once again read my last request sent to GM through the Revdex.com.

Please read my last response, I have been being promised updates from GM to the Credit Bureaus for over a yearEverytime they promise an update the item will update and within the next days the lates come back onHence, I had requested a letter from GM that I myself can send to the credit brueaus stating the account is to be reported with "no lates", however the only letter I got from GM was one stating they were "updating the account" which is not specific enough for the bureuas. Once again I want GM to send me correspondence on their letterhead stating that the account is to be reported with "no late payments"

Once again I faxed the letter from dealerThis will be Th attempt to reach your companyI cannot believe how much of a struggle this is to get a fax to your companySo far your company has poor business practices especially in the communication

Complaint: ***
I am rejecting this response because: The point is that the policy of holding perfectly verified and good funds for days is unacceptable. Having me contact a huge company in order to get the front and back copy of a check that GM Finance received and deposited is a stalling tactic. GM already has the front and back of the check. I'll write my congressman as this is a ridiculous and unfair business practice. The funds have been verified and cleared, and this is a way for GM to earn interest on my money
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I still have not received any information that progress has been madeThe only thing I am being told is that there is no information or updateThis has been ongoing for days and is UNACCEPTABLE. I am entitled to a refund and my credit score is being affected every dayThat is horrible
Regards,
*** ***

Thank you for forwarding the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
The payoff amount quoted to State Farm was $13,and included the pre-paid payments credited
to the lease account on August 27, On April 10, GM Financial received a payoff from State Farm in the amount of $16,600.65, leaving an overage amount of $2,
The request to begin the process to release the refund was submitted on April 22, This process can take up to calendar daysI have confirmed that the refund check in the amount of $2,is to be issued by regular mail todayPlease allow 7-business days to receive If after this timeframe, you have not received the check, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $was sent via overnight mail to the address of record on August 19, Our records reflect that the check has been delivered
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because:This is a completely different response from what I received from customer service at GM Financial earlier today The responses I received varied from another 2-weeks before a check will be mailed out and then another 7-days before I would receive it all the way out to another 30-days before the check would be mailed out At no point today was I told that a check would be mailed out today April 20, Somebody is lying to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***SSN ***Acct# ***

June 6,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to provide the following information
Due to a recent enhancement, an issue was identified Consistent with our obligation to report only accurate information, GM Financial has suppressed reporting while remediation efforts were ongoing In order to ensure that the account history is reflected accurately, GM Financial submitted an update and forwarded the proper documentation to all three major credit bureaus on June 4, Please be advised that GM Financial is required to report truthful and accurate information to the credit reporting agenciesThe bureaus generally reflect the updated information within 30-daysPlease understand that any additional disputes submitted through the credit bureaus may void the update submitted by GM Financial
Should you have any further questions or require additional assistance in regards to this matter please contact GM Financial at ###-###-####
Sincerely,
GM Financial

February 8,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
We apologize for any
inconvenience this matter may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Our records indicate that on December 26, a payoff amount of $33,good through January 5, was quoted to you by our automatic systemThe amount paid to GM Financial was the amount needed to pay off the loan and as a result we are unable to provide any type of refund
Should you have further questions or require any additional assistance, please contact us at
*** ***
Sincerely,
GM Financial