GM Financial

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Our records reflect that your application for credit is currently pendingPlease understand that GM Financial is an indirect lender and all
loan/lease approvals are done at the dealershipYou will need to contact the dealership for assistance in regards to this matter
GM Financial denies all allegations regarding attempts to access your bank accountGM Financial has only cashed payments received by mail sent to GM Financial by yourself or through your bank bill pay service for your prior account
Sincerely,
GM Financial

August 9, 2016 RE: Complaint ID: *** *** Dear Mr***, Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information. A one-time exception has been made to apply one payment from both of the insurance proceeds amounts to the July installment due date for each of your accountsPlease understand that you are responsible for maintaining the account in a current statusThe remainder of the insurance proceeds for damages to the vehicles that have not been repaired has been applied to each account balance, thereby reducing the amount owed for each account. Should you have any further questions, please contact Customer Service at ###-###-####. Sincerely,GM Financial

April 13,
Re: Complaint ID: ***
*** ** ***
Dear Mr***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
Upon review of the account, GM Financial determined there are no credit marks on the account for February or March of An update will be submitted to ensure that information is correctPlease allow the credit bureau reporting agencies 30-days to reflect these updatesPlease understand that any additional disputes submitted through the credit bureaus prior to these changes updating, may cause the credit agencies to void the update submitted by GM Financial
If you have any questions or require additional assistance please contact GM Financial at ***
Sincerely,
GM Financial

On February 9, I received a response from GM Financial requesting the account number to further research my initial concern. Then I received a response stating that if I believe this is a fraudulent account I am to taken certain actions. When I made my initial call made to GM Financial, I spoke to one of your company customer service representatives. He searched his data base, placed me on hold, then returned and stated to me that he couldn't my name nor account number in his system. I told him that there is an account reporting to the Credit Bureau's with a $6,balance and how do I get this removed. Then I received a letter in the mail confirming my conversation and instructions of how to file a complaint I also hired a credit repair company trying to have this account removed, and then I started to put in complaints with the credit bureaus myself to investigate this account.
It's a simple question: Do you have an account in your system with the provided account number and my name in your financial/data system? If not, please have the information removed from the Credit Bureau's immediately. the
It's obvious to me that by re-directing me to file out more paperwork to file a fraudulent case, I clearly have my answer that you don't have my name nor an account number. I would suggestion to have one satisfied customer, because of the many complaints I have reviewed, to fix this situation. I don't enjoy the ramifications of having my reputation tarnished especially when it affects my family. This is the only account keeping me from purchasing a home. I had been homeless and leaving with relatives for two years.
I need a response within days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***SSN ***Acct# ***

Thank you for forwarding the additional correspondence sent to the Revdex.com. I have reviewed your concerns and would like to offer the following information
The insurance proceeds received on May 15, are intended for the repair of the vehicle. As you have indicated that the repairs will not be completed, the insurance proceeds have been applied to the principal balance of your accountYou are still responsible for maintaining the contracted installment payments
If in the future, prior to the payoff of the account, you decide to have the repairs completed on the vehicle; GM Financial will require a copy of the Insurance Estimate and Final Repair Bill for the repairs completedOnce GM Financial confirms the repairs have been completed per the estimate, the funds will be removed from your principal balance and be paid to the party who repaired the vehicle
We apologize for any miscommunication that may have occurredGM Financial may be able to offer payment assistance; if you are interested, please contact GM Financial at ###-###-#### to discuss options available to you
Sincerely,
GM Financial

June 19,
Re: *** ***
Complaint ID: ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On March 15, 2018, you
enrolled your account in the online recurring payment plan through Western Union SpeedPay, effective with your March 22, 2018, due date and ending on January 22, Please note, your lease matures on February 22, As these types of transactions are initiated and authorized by the customer only, any changes to the payment schedule would need to be made by you online
Please be advised, the next payment is scheduled to draft on June 22, You can manage your recurring payment plan by logging in online at *** with your user id and passwordFrom the Account Dashboard page, click on the blue, “Pay Online” buttonYou will see four tabs on the top of the next page, select the “Manage Plans and Accounts” tabYou will find the option to view and/or delete the recurring payment plan here
A review of your account indicates a refund has been processed as of today’s date for the overpayment in April Please allow 7-days for delivery by the US postal serviceShould you have any further questions or require additional assistance, please feel free to contact GM Financial at ###-###-####
Sincerely,
GM Financial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and I am willing to give them a chance to look into my issuesThere are many customer service issues related to these phone calls I have made to the companyAnd as a paying customer I have a right to see my payment history from when the account beganBelow is my Account number for GM - ***. Thank you, *** ***

February 27,
Re: Complaint ID: *** *** ***
Dear *** ***,
Thank you for the additional correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
On April 30, you signed a retail installment sales contract for a Pontiac GC in the amount of $12,at an interest rate of 10.00%Within the agreement, you agreed to repay the loan in monthly installments in the amount of $per month, beginning June 14,
Please note that GM Financial places a high priority on adhering to all state and federal lawsAs per Maryland state law, a cure notice was mailed to your address of record on September 26, Per this notice, you had until October 11, to cure this defaultOn November 16, 2017, the decision was made to place the vehicle out for repossession, as allowed by your contractAt this time the account was over days past dueBased on the review of our internal policies and procedures, GM Financial believes that all state and federal laws have been adhered toThe “Notice of Right to Redeem or Reinstate” and the “Notice of Our Plan to Sell Property” were mailed to your address of record on February 15,
GM Financial funded the purchase of this vehicle in good faith that all contractual repayment obligations would be honoredRepossession is always unfortunate; however, at this time, we are unable to oblige your request to alter the redemption amount, the amount quoted would need to be paid in full to redeem the unit per state law
GM Financial is both by law and by contract required to report truthful and accurate information to the credit reporting agenciesWhile there are times, and yours is one of them, where we might like to follow our hearts and the equities of the situation and ignore our legal and contractual obligations, we just cannot do soWe understand you are not disputing the accuracy of the credit information we have reported, however we have reviewed the data sent to the credit reporting agencies regarding your account and have determined that the information is accurately reported
Should you have any further questions or require additional assistance with regard to this matter, please contact GM Financial directly at ###-###-####
Sincerely, GM Financial

Complaint: ***
I am rejecting this response because:At time of loss and after signing the initial contract I have been paying for GAP coverage, and was told that as soon as payment was received by GM Financial that the GAP coverage would take in effect I am certainty not going to make payments on this loan when I have already made and maintained GAP coverage insurance at time of purchase My complaint is not regrading the loan itself it is regarding the GAP Insurance By initialing GAP insurance coverage I agreed to pay a extra portion included in my monthly loan payment, in return if and when the vehicle is determined a total loss by accident - then it was my understanding contractually that this coverage would take care of the difference My vehicle was determined a total loss by my insurance on March 7th, Contractually, GAP Coverage which I have already paid into should take effect there after as explained at time of purchase This was my included in my original complaint and I deem it still valid.
Regards,
*** ***

February 8,
Re: Complaint ID:
*** * ***
Dear Ms***,
Thank you for the correspondence sent to the Revdex.comWe have reviewed your concerns and would like to provide the following information
We apologize for any
inconvenience this matter may have causedPlease be assured that GM Financial gives customer service a high priority and is totally committed to achieving excellence
Our records indicate that on December 26, a payoff amount of $33,good through January 5, was quoted to you by our automatic systemThe amount paid to GM Financial was the amount needed to pay off the loan and as a result we are unable to provide any type of refund
Should you have further questions or require any additional assistance, please contact us at
*** ***
Sincerely,
GM Financial

Dear Ms***,
Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM
Financial gives customer service a high priority and is totally committed to achieving excellence
A refund has been requested and is being processedA check in the amount of $was sent via overnight mail to the address of record on August 19, Our records reflect that the check has been delivered
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

August 24, RE: Complaint ID: *** *** *** Dear *** ***: Thank you for forwarding the additional correspondenceWe have reviewed your concerns and would like to offer you the following information Please note that our system of record indicates that you called in on August 4, and August 5, to advise GM Financial that a double payment was made by mistake and requested a refundIn addition, our records specify that a representative provided you with an approximate time of refund which was 8-business days In further review of your account, the refund was sent overnight via FedEx on August 23, The tracking number for this transaction is *** Please feel free to contact our office at *** should you have further questions or concerns regarding this matter Sincerely, GM Financial Tell us why here

Thank you for forwarding the additional correspondence sent to the Revdex.com I have reviewed your concerns and would like to offer the following information
The payoff amount quoted to State Farm was $13,and included the pre-paid payments credited
to the lease account on August 27, On April 10, GM Financial received a payoff from State Farm in the amount of $16,600.65, leaving an overage amount of $2,
The request to begin the process to release the refund was submitted on April 22, This process can take up to calendar daysI have confirmed that the refund check in the amount of $2,is to be issued by regular mail todayPlease allow 7-business days to receive If after this timeframe, you have not received the check, please contact GM Financial at ###-###-####
Sincerely,
GM Financial

Complaint: ***
I am rejecting this response because: I am already aware of everything you responded withYour response didnt even touch on most of my stated issuesIf I make a payment May 5th, you should not take more money on the 22nd without letting me knowCustomers should be advised against paying if you know that procedure is to take money regardlessCustomers should be advised they cannot choose due datesIf a service rep is going to cancel anything on the account, they should advise the customer, not go ahead without permissionI received poor service a series of times throughout my less than years with my lease, not just onceThat should be addressed betterNot to mention that I already learned your refund process - days by mail! A month to retrieve money that you took despite me owing nothingAnd I have to provide documentation even though you're aware it happened without a doubtRidiculous excuse for customer service
Regards,
*** ***

Thank you for the correspondence sent to the Revdex.comI have reviewed your concerns and would like to offer the following information
I would like to apologize for the poor level of service you feel that you have receivedPlease be assured that GM Financial gives customer
service a high priority and is totally committed to achieving excellence
A refund has been requested and completedCheck number *** in the amount of $was sent via regular mail to the address of record on June 30, Please allow to business days from the time the check is issued for it to be received
Should you have any additional questions regarding this matter please feel free to contact Lease Customer Service at ###-###-####
Sincerely,
GM Financial

I'm not rejecting it I'm just tired of the nonsense that GM does , I have had three members of the GM executive branch and three different case numbers and still nothing has been done. Here is the most recent case number *** By the way The car is titled in my fiancé's name but I am the principal owner and driver of the vehicle Her name is Jenny Go I have spent over hours contacting GM speaking with executive branch Bianka , I have been hung up on numerous times , kicked out of the *** *** ***, all because of the lies you have been told to me .

March 7,
Re: Complaint ID: *** *** ** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your social security number and or account numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

November 28,
Re: Complaint ID: ***
*** ***
Dear Mr***,
Thank you for the correspondence sent to the Revdex.comI would like an opportunity to address your concerns, however additional information is requiredAt your earliest
convenience, please forward me your full GM Financial account number or social security numberUpon receipt of this information I will research this matter
Sincerely,
GM Financial

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** the check was issued on July 10, but sent by slow mail, it may get here in days & I still don't have my car