Goat

I sold a pair of shoes over a month on goat and it was marked delivered. GOAT even told me it was delivered but I still have not been paid.
I sold a pair of shoes on 12/10/19, order #XXXXXXXXX, for a payout of *** I shipped out the shoes the same day and it was marked delivered on 12/16/19. After a few days I noticed I still did not receive a payment. I reached out to goat and they said, "Upon review, it looks like it was delivered on Monday. We do apologize for the delay for our warehouse has been experiencing a high amount of orders due to the holidays." - This was on 12/19/19. On 12/31/19 they emailed me asking me for proof of drop off, proof that I had the shoes in the first place, and my state ID. They also told my my package was missing and they cancelled the the order due to the "lack of tracking scans" which does not make sense because it shows that it the package was in transit and delivered. They themselves even said it was delivered. I provided as much information as possible. I had these shoes at a sister company of theirs on file to show proof I owned the shoes and the tracking itself is enough proof that I dropped off the package to UPS. I also checked their drop off guidelines and I did everything correctly. It has been over a month since I have sold the shoes and nothing has been resolved. They keep pushing me back and I have been very patient. Below is the tracking number for the order.

I wish it was possible to give 0 stars. Same story as everyone else. Ordered shoes for Xmas, didn't like/didn't fit. Assumed I had a few days to return them like any normal/credible company and was then told it had been 5 days and they only allow 3-day returns. Asked numerous times to speak to a Manager and then they just stopped responding to me. Based on feedback below, doesn't seem like it would have mattered had I contacted them within the 3 days.

If this is a Revdex.com site, why is the Revdex.com not doing anything to investigate this company based on all the scam reports.

I was sent a counterfeit item and I would like to be issued a refund. I have not received any contact back from the company regarding the issue.
I placed an order for a pair of Yeezy Azael on 12//24/19. They were delivered on 1/03/20. The main detail that I was looking forward to about the shoe is that they glow in the dark. As soon as I tested them out, I noticed that they do not at all. I was sold a fake pair of shoes. I don't understand if they are being sent out to be authenticated, why wouldn't the glow feature be a test listed as a checkmark to guarantee authentication?I sent a return request via email and I have not heard back from the company. They do not have a customer service number listed. Their return policy states that I would only receive store credit but under these circumstances I do not trust them and I would like my money back.

I purchased a pair of shoes on *** which were never delivered. I have contacted the company via both email and phone with no replies.
On December 14, 2019 I purchased a pair of shoes from Goat.com *** The shoes were supposed to arrive by 12/24. The shoes never arrived. When I track the package it says that a label was created on 12/17. The goat app says my shoes have been shipped, but I have never received the shoes and UPS shows that they were never shipped. (The total cost of the shoes was

Placed a order 2 weeks ago with the instant ship option. Shoes were damaged. Still haven't been refunded and still waiting for the shoes.
Placed the order on GOAT on 12/30. They Guarantee instant ship to be fast. After time, they said the shoes were damaged and they were gonna refund the money. I have been waiting for the refund and the other pair of the shoes I purchased to come in. Should not take this long to ship shoes especially $500 shoes. Order number : XXXXXXXXX.
OFF WHITE university Red dunks. They aren't acknowledging or trying to make this issue better. I want the shoes that I paid for here immediately.

Not a serious company
I was scammed
I purchased a pair of Nike Air Force 1 which were supposed to be original when I got the shoes were too big and didn't looked original I request a refund and returned my shoes clean never wear and took pictures in case they told me the shoes were not new, then was told the return was not under policy they send me pictures of other shoes dirty and used mine were never use now they don't reply to my email and according to they policy I only have 14 days to proceed and it's almost going to be 14 days I'm assuming the next step is you waited too long and due date pass made the purchase online December 14 Received the shoes December 18 send them back December 21
Got Email back January 3 today is January 9 and haven't had any response from them they have my pictures which are original
I demand a refund hope you can help me
With pictures of dirty and used gym shoes that are not the shoes I send back
Worst company ever dishonest not fear for us consumers

On 12/23/19 I purchased a pair of sneakers from the Goat for the amount of $321.19. I never received my sneakers and no one is responding to my emails
On 12/23/19 I purchased a pair of sneakers from the Goat for the amount of $321.19. I never received my sneakers and no one is responding to my emails. I was keeping track of my order, it was delayed for 2 weeks, then I sent an email inquiring about the follow up and the same day I received an update saying my sneakers were delivered and they weren't. I want a full refund.

Ordered shoes thru GOAT website. Received the shoes (but in different color). I ordered black Yeichel Yeezy. Received Green Yeezreel.
Purchased shoes thru GOAT website. I specifically ordered Yeichel Yeezy. Instead I received Yeezreel Green. So much for "authenticity" check. They responded to my email saying they would escalate the ticket. That was on January 5, 2020. GOAT support also said it would get back to me in 48 hours. Its now 96 hours since I have last heard from their support team about refund and or exchange for the right shoe.

I made a sale on Goat and after they received my shoes they said they falsely stated they were replicas. I haven't received my shoes yet or a payout.
I sent a pair of Off White MCA in a MONTH ago on 12/11/19 and they said they were replicas in an attempt to keep my shoes. I They sent me an email the same day with the price of a return for $9.62 and NO links to pay it and no way for me to pay it on PayPal. I've sent multiple emails because that's the only way to get help from Goat. TRASH. It took them 3 weeks to send a return invoice and after I paid it on 1/2/20 they STILL didn't send any tracking its now 1/10/20.

My account was hacked, illegal purchase was made, GOAT has done nothing to answer my questions other than providing a refund.
An illegal purchase was made on my account on December XX XXXX. It was a purchase for a pair of Jordan 1 Chicagos size 9.5. Purchase price was $*** including shipping.

I did not make this purchase.

I reached out to GOAT as soon as I saw the order.

They responded within the day with an automated response asking me to change my account name, email address and password. They also said the purchase would be refunded. They would also put a hold on my account until I updated my account information.

I changed everything they requested.

I have sent several emails asking for specific details on the matter. My account was hacked and I cannot get them to substantiate the matter nor can I get them to respond period.

My account is still blocked and I am unable to purchase or bid on shoes.

It is now January 10 and they haven't responded.

I'm extremely frustrated with their lack of attentiveness and follow up. I'm afraid my credit card was exposed as well as my address, name, etc.

This matter is larger than just poor customer service but rather an issue with account hacking.

I need to speak to someone ASAP.

Paid for product and gotten no response regarding its whereabouts
I ordered a pair of sneakers on 12/23; order number XXXXXXXXX. I submitted a ticket when I noticed they were labeled "Shipment Delay" on the app 01/05. I received a prompt response saying that my ticket (XXXXXXX) has been escalated and looked into further. I was told I would receive a response in 48 hours in an email thread created by *** (GOAT). No response after the 48 hours, so I made another ticket on 01/XX (XXXXXXX) referencing the original ticket because I replied to the email thread and received no response. Neither ticket number shows up in the app as an open request. I would like some correspondence. I understand the holidays can get hectic, but there's no excuse for not providing updates for a product that was paid for.(My account shows the transaction date of 12/24.) I would like transparency. If the product isn't on hand, I would like a refund. If it is, I would like the product shipped as soon as possible.

I ordered some shoes from goat on 12/16 and still have not received them. On the app it's labeled as delivered yet I have not received anything.
I purchased shoes from goat on 12/16/19 they were some *** 4 cool grey. I still have not yet received them after almost a month yet when I check the goat app it says they have been delivered. I sent an email to goat on 01/02 and they(***) replied that they sill get back to me in 48 hours. Days later 01/06 I have gotten no reply so I decided to put in another email just to receive the same answer. I don't understand what is going on since when I check the tracking number that was provide it just states the shipping label was created on 12/20 but there has not been any addition updates. At this point I no longer care about the shoes I just want a refund of my money as this whole process is very frustrating and not even being able to actually get a hold of a representative without getting the run around.

I ordered a pair of shoes for over *** on the Goat website. It's been over 2 weeks and haven't even gotten to Goat yet and I have no updates.
I ordered a pair of shoes on 12/26 for ***. A few days later my shoes were on their way to Goat for authentication. That's where the progress stopped. The status of the sneakers said there was a problem with the courier and the shipment has been delayed. I had to send an email to the company to ask what happened and I did receive an email in return rather quickly saying they were looking into the issue and would update me "within 48 business hours at the latest". I've emailed them twice following the 48 hour deadline they gave me asking for a status update and received one generic email saying I would slow down responses if I emailed them. That doesn't even make sense . How does emailing them slow down their research of a lost package?
I have. 3 issues with this transaction.
1) Where are my sneakers?
2) (The bigger issue- there has been no communication with you guys within the time YOU have set for a return email of progress. I feel as if I'm being brushed off and ignored. It'd be nice to have updates of what is going on with the delay and the product I spent money on. Even an email saying "we're still working on the issue and we apologize for the inconvenience" would be welcome instead of making me feel like I'm a pest.
3) The money was taken out of my account the day I made the purchase. Again, it's been after the 10 day delivery window And the product is not only not delivered but it hasn't even been delivered to you guys for authentication and is nowhere to be found. We don't know where it is and the company has said barely two words to me.
I'd would like some progress report on this. Where is my product or where is my money? Because right now I have neither.

Order number XXXXXXXXX

My shoes were lost/stolen. GOAT promised me a refund in the form of GOAT CREDIT. I was told the credit would be available to
Order number XXXXXXXXX

My shoes were lost/stolen. GOAT promised me a refund in the form of GOAT CREDIT. I was told the credit would be available to Use in 24-48 hours. It's been 4 days and no credit. No one from GOAT will return my email. I don't know how they are in business with all the complaints. I want the credit I was promised.

I requested a refund for fake shoes I received, opened and was told it would be taken care of in 2-3 business days. No response almost a month now.
On Friday the 20th of December 2019 I received a pair of shoes ordered on the 5th of December. After close inspection of the shoes I quickly realized that they were fake. I requested a refund the next day and was told to give them 2-3 days to review the information. I was then asked for pictures of the shoe with the tags and UPC. The next day on the 23rd of December I responded with the requested pictures. I have not heard back from the company since then. Today is January the 11th 2020.

I purchased shoes in the condition "Brand New". Upon arrival, shoes were stained, creased, dirty and not new. Goat tried to say it is manufacturer.
Hello. I purchased the " YEEZY BOOST 700 'INERTIA' - SIZE US 10.5 M" from you guys in the condition 'Brand New'. (Order Number : XXXXXXXXX ) .

I received the item a few days later. The shoes were stained, showed signs of wear and clear use, use which would not be classified as 'Brand New'. The shoes should not be in condition to pass as 'Brand New' , but rather B Grade shoes.

I contacted you guys ( Ticket XXXXXXX ) on 12/2/2019 regarding the issue and the dissatisfaction. These were upcoming Christmas gifts for my brother, and I needed the shoes to 1 - Arrive before Christmas and 2 - Be Brand New. The item I received was not brand new, and wished to get my money back in order to purchase a new pair.

Fast forward, and your customer support team would not issue me a full refund. I was going to only be able to get my money back via GOAT credit and would lose the shipping cost. This was not what I was looking for, as I bought an item in BRAND NEW condition, so why should I have to pay because the item was not up to par with a standard brand new item.

I have been waiting for contact, as the customer support agent, '***' would not answer simple questions, rather circumvent them with answers which were not answering my question. I requested to speak with another representative, and I was told on 12/10/2019 my ticket was escalated, and would take 48 hours.

Fast forward, after multiple emails and correspondences, no reply.

Horrendous customer service, misleading condition, shipping out items with clear and obvious flaws.

The GOAT website had a glitch and placed an order 6 times for the same shoe at $300.00 each. I Tried to cancel same day and they wouldn't allow it.
On Saturday 12/14, I went on GOAT and tried to order a shoe from their website. After going through the order process at the end there was an error message stating there was an error with the purchase. So I tried again a few time and kept getting an error message. Several hours later I checked my email to see that 6 orders were placed. I tried to Contact Goat Immediately to let them know of the error but it was Saturday and no one is available to speak with. I sent an email and got a reply on Monday. I also tried to contact the Loan company Affirm as they are who paid for my order, but I had to email them as well As it was late Saturday. On Monday I contacted goat multiple times and they told me is there's nothing they can do about me getting a refund. they told me, if I Return to Sender I will only get store credit which will not pay back the Affirm loans so the only option they give me is I can try to resell the item on their platform. The problem is each shoe was purchased for about $310 plus shipping of $10 plus tax of $22 however if I sell them today. Goat only offers $275 for each pair and they will collect a 9% fee for the transaction. This means that even if I sell them all for $275 I will only get about $240 back to pay the affirm loan which means I will approximately owe about $100 for each pair of shoes. This means about a total of $600 for six orders that were not my fault. to say that I'm extremely upset is an understatement. I requested for Affirm not to honor the loans and I requested for Goat to cancel or allow me to return the items for refund at this point I am positive I will be entering a negative review with the Revdex.com if I could not get this resolved I understand I might not get everything back but I need to get most of it back because this was not my fault. Affirm needs to see if Goat will allow me to sell the six shoes without getting charged a fee, or just allow me to return them so I can pay back these affirm loan I do not want these shoes. I told them that as soon as I found out these orders were placed which was the same day to both Goat and Affirm. this is fraud and I will pursue it as such. I submitted a dispute with affirm the 1st business on 12/16. They removed my ability to make any payment on the loan while the order was in dispute. I called Affirm 10 times trying to get this resolved. I received all of the orders and they finally completed my Dispute on Saturday 1/11, almost a full month later and stated I was fully responsible for the Loan and the payment is now due as normal on for all 6 loans on 1/16. This is not right and I truly negatively effected by this issue which I tried to cancel right away.

Unethical sales practices where they do not prominently display the exorbitant additional duties to be paid, on top of shipping fees!
We live in Toronto (a major city in Canada!) and have order many products from the US. We've shopped from Amazon, Target, teen clothing sites, swimwear companies and so on and have NEVER been subjected to duties beyond $30-$40 for our most expensive purchases.

Had I know that a pair of $245 sneakers would cost $138 on duties ON TOP OF THE $30 that GOAT charged us at the time of purchase, I would never buy these shoes for my son.

They should prominently display the estimated duties on each paid or shoes right in the shopping cart, not provide some lame, generic shipping link to a different section of the site without any reference to the exorbitant cost.

No phone number to resolve the issue. Email complaints do not resolve anything, just stating generic shipping policies. For returns, the consumer is subjected to MORE fees and a CREDIT TO THEIR WEBSITE? Why would I want a credit to a website that charges 60% shipping and duties, how would that rectify the problem?

Terrible experience and consumer protection agencies should get involved to ensure that adequate and reasonable e-commerce purchasing practices are adhered to in order to inform buyers prior to purchase!

I wish to return shoes for a credit but goat is not responding to my inquiry
order number XXXXXXXXX. I purchased shoes in dec 2019. I received them about dec 22 and they were a chritmas gift. on dec 25 we opened the gift to find out the shoes were too small. I contacted goat by email to exchange them but their policy is that an emai request must be made within 3 days and there is no exchange, only a credit. I am happy to receive a credit. the problem is that goat is not responding to my many emails. its is now 3 weeks with no resolution. the email I do receive from goat is simply an automatic response email saying they will get back to me and never have.

GOAT.COM ARE THIEVES!
This company is a scam!!!
Do not order from them, return policy is a joke! They denied return saying shoes were worn, yeah had to try them on stupid people!
Now the choice left is to send them back to us, again out of money to pay for shipping!
Seriously these people are crooks!!