Goat

I bought my son shoes from GOAT. They sent him 2 different size shoes. They haven't refunded him the money or responded to our emails.
My son's shoes came in size 10.5 and 11.5. Order number XXXXXXXXX. There is no way to contact them by phone so I emailed them. They responded immediately and told me the problem would be resolved in 48 hours. They asked for several pictures. I sent all the pictures they requested. I never heard back from them. I emailed over and over and even threatened to contact Revdex.com. *** sent my compliant over to *** D., who asked for the pictures. I never heard back from either of them. The shoes were Nike X Fear of God Skylon (product #XXXXXXXX).

My son ordered a pair of Nike moon boots back in December. Then he reordered the same shoe on January 5 . Still haven't received neither order. yet
One order was made in December right before Christmas . Now this order was done through my son's cell phone. His phone was broken two days later and we couldn't retrieve the information pertaining to the order. I bought him another cell phone. My wife's card was still debited for $105 , but no shoes. They reordered the shoes on January 5,2020 , still no shoes have been delivered. Again the card was debited for the same amount but still no shoes. I tried contacting the site but have not received a reply yet. This is the order number to the second order ***. Like I previously stated we was unable to retrieve the first order number. Please we need your help. How are these people able to be on the internet still operating in this manner with all the complaints against them.

I ordered a pair of $300 sneakers for my son before Christmas. They took over a month to be delivered and when they did come they were not the shoes that I ordered. They were a pair of yeezy slides. And they were not even the correct size. Both my husband and I have tried numerous times to get this resolved but we keep receiving the same automated response. Very upset and frustrated!!!

I purchased my first pair of shoes on goat. When the shoe's arrived and I open the box, the shoes had obvious signs of wear and manufacturer defects.
I ordered brand new shoes LeBron 7 China Moon's from goat. The shoes were supposed to be brand new. The shoes were not brand new and have multiple manufacturer defects. The shoes have a retail value of $300. I've made multiple attempts to reach out to goat and send them pictures of the shoes and I've heard nothing back from them since they have received the pictures. Their email message to me said 24 to 48 business hours and it has been over 72 business hours. They have no contact telephone number, and do not respond in a timely manner. I believe the shoes they sold me where repaired and or used. They owe me a refund or an exchange of the same value I will not contact me back. Goat has a number for the shoe the number is on the box and is XXXXXXXX. Nike Lebron VII QS size 9 Us. Goat claim # (XXXXXXX). I was in last contact with *** from the Goat Zendesk.

I purchased yeezys . Wore them one time a d they unraveled. I dont believe they are authentic. Cant get a response from GOAT. IM UPSET. FEEL SCAMMED
I already submitted pictures of the sneaker the order number and the box. I wrote goat and the response I get is that they are working on it. I usually buy from flight club or stock x. Never had this issue with them. I chose goat this time because of a recommendation and I regret it. Authentic sneakers dont unravel after one day of wearing. I work hard for my money and now I feel scammed. I have an active complaint on file and its associated to this email address.

Got damaged/dirty shoes, emailed them got a response 3 weeks later. Returned the item, now they saying its used and wont refund me back my money.
When I received the shoes, I noticed that they do not look authentic and appear damaged. The shoe box was ripped/damaged (collector's item), the writing on the shoe laces are falling apart/are crooked (which doesn't happen with authentic pairs, as the writing is straight and lined up), shoe tags that are not attaches to the shoe on one pair (which is expected on new shoes), and the flaps of the shoes and over all look dirty. I wrote my concerns to the customer care and I was told my return would be extended until I hear back from customer care as he escalated my issues. I provided the company with photos of my concerns. My original email was written on 12/12/19, and I was told on 12/13/19 that I would receive a follow up within 48 hours the latest regarding my issue. I wrote to them multiple times. I did not receive a follow up email until 1/3/20. That is why I originally filed a claim, because I got damaged/ dirty shoes and did not hear back from the company. I was told I get $20 for receiving the ripped box from the company. After speaking to *** I told her that I would like a store credit refund (per their policy) on these shoes. And she sent me a return label which I used to return the shoes. They got the shoes on 01/13/2020 and wrote back to me that day. They told me that my shoes are "used" and that I can relist the on their website (so they can make more money off me) or have it returned to me with a shipping fee. I told them that these shoes arrived damaged and I would like a refund. My concern yet again is escalated to management, which has almost a month turn around time. I paid *** with PayPal, *** with store credit). The store credit was given to me based on other transactions I had with PayPal.

Defective shoes!
My wife ordered a pair of Nike Adapt BB shoes on November 26th 2019 for Christmas for me. I opened December 25th 2019. I downloaded the app for these shoes. Apparently their app does not work properly. I cannot inflate the left shoe at all. I contacted G.O.A.T by email to tell them. They initially responded they would check into it. That communication suddenly stopped. Today I received an email saying im past my 3day return. The email came from *** Order #XXXXXXXXX. I paid $430 on my *** card for a defective pair of shoes. I want to give back my shoes which are in mint condition and get my money back since I have not been able to wear them even one time as the left shoe is completely collapsed and my foot cannot fit in it at all.

I ordered a pair of shoes of their website.when they arrived they were the wrong ones. I told them about it they responded once. now they won't answer
I ordered a Pair of shoes off of their website once they arrived they were not the right shoes so I filled out a complaint form they responded with special instructions and I did them which were pictures and after that they have not reached back to me and are avoiding me

I ordered the shoes Dec 26. They were shipped for verification on Dec 28. I have gotten no updates on the status and customer service will not respond
The order *** was placed on Dec 26th. The money was taken out of the account on Dec 27th through PayPal. On Dec 28th I received an email that they were shipped for verification. Last week I emailed for a status of the order since I hadn't gotten another email about them bring shipped. I have gotten no response to the email.

GOAT sent me a completely different pair of shoes than I ordered. Customer service is no longer replying to me.
I ordered a pair of shoes on 12/14/19 and received them 12/27/19. GOAT sent me a completely different pair of shoes than what I ordered. ORDER #XXXXXXXXX. I immediately reached out to customer service which they said they would work on it. Customer service will not reply to me and has not replied since the initial message on 12/27/19 despite many attempt I have made to get answers.

I ordered a men's 7.5 Nike Huaraches. When they arrived they were mis-sized and not a 7.5.
I ordered the men's Air Huarache 'White Black' - Size US 7.5 M *** on Dec 19th for my son for Christmas. Order# *** When I received the shoe on Dec 27th I could tell it was smaller than a men's 7.5. It looked like a kid or women's size. When compared to another pair of Nike 7.5 shoes I had it was smaller. I immediately contacted GOAT about the shoe being mid-sized. I was contact by Irish from Goat on Dec 28th (support ticket *** stating this would be investigated and I would hear something in 3-5 business days. I have yet to hear from them and have emailed on 1/6/20 and 1/10/20 in which I've received no *** I haven't found a phone number in which I could call either. I paid *** for the shoe with $10 shipping. I would like to just send back these shoes which are sitting brand new in the box and get my money refunded. I paid using my Apple Pay and have also contacted them as well about the issue.

Order a pair of boots from Goat which were listed as "new" but were in fact used and worn boots, with fading, creases, and a distressed right in sole.
On December 23, 2019, I placed an order (Order #XXXXXXXXX) with GOAT for a pair of boots that were listed as being in "new" condition. The boots were delivered on January 2, 2020. After opening the box and reviewing Goat's inspection card, which they included in the box confirming things like authenticity, condition, etc., I then removed the boots and began to inspect them. There was creases on toes of each boot, and also fading on the left toe. Also, the inner sole of the right boot was wrinkled. The boots were clearly used and it was evident at first glance. I immediately emailed (1/2/20) Goat to address my concerns and ask that upon return an actual refund be issued to my card and not in the form of Goat credit, as the misleading description of the boots is what led me to purchase them to begin with. I followed up the email with an additional email to include a photo of the boots.

I received an auto-reply email, stating someone would be addressing my issue soon, but I did not receive a reply until the evening of January 3, 2020, and the boots had already been given to UPS for return. I advised that I used a service called AfterPay which allows for paying in installments and further explained that the boots were not paid in full so I requested the funds that had been paid be returned and that future (3 remaining on January 3, 2020) payments cease. I was charged a second payment on January 7, 2020, and Goat received the return on January 8, 2020, and advised that a refund had been approved and would be issued in GOAT credit in the amount of *** I again explained that due to their misleading descriptions and failure to properly inspect the boots, I received a used pair of boots, and should be due a refund back to my card.

I was told that my ticket was being escalated on January 10, 2020 but have not yet heard back from anyone. Since January 2, 2020, I have been bounced around from various customer service reps (4 or 5 at least), via email, with no resolution in sight. I am still being charged for shoes that have been returned as there are two payments remaining with AfterPay. Why should I be responsible for future payments on returned boots? Especially because Goat failed to do their due diligence. It has been a total of 11 days and still no resolution. I have saved all emails and the one picture of the boots that I was able to capture, which was shared with Goat.

Still waiting for credit for shoes returned five weeks ago.
I purchased the shoes on November 24th. They arrived and were too big. On December 5th I was sent a prepaid return label which I used to return the shoes, and confirmation that I would receive a store credit of $239.83. The shoes were confirmed to have been received back at GOAT on December the 6th. I have been trying to get the credit emailed to me since that time. On December 29th, I received an email saying my ticket would be "escalated" and someone would get back to me in 24 hours. This did not happen. On January 7th, I followed up to no response. Today I followed up again to no response and warned that I would be contacting the Revdex.com if I did not get a response promptly.

I opened a ticket for a refund and haven't heard back
I order Air Force's on December 23, 2019. I received the shoes and the box is ripped up and the shoes have a stain on them. I opened a ticket with their customer service for a refund on January 4, 2020. I sent pictures to the company and they said it will take 2-3 business days to process. It's now January 13, 2020 and I haven't heard anything still.

Goat took my money, couldn't produce what they were selling and refuses to refund the money.
order *** Goat is refusing to refund my money even though the original shoes I ordered are NOT available. They took my money but cannot produce the product. They are holding my money hostage in the form of a store credit but it is THEM that cannot fulfill the original order. I have been dealing with this since 12/11/19 and have reached out many times. I would like a cash refund. This is fraud.

Purchased a pair of *** shoes, they ended up being fake. And its now been 7 business days and they aren't responding to any messages.
Purchased Off-white x AirVapormax "The Ten" (order number: ***) on August 30th, 2019 for *** plus $10 shipping so *** I've ordered thousands of dollars worth of shoes in the past with them and have also sold thousands of dollars worth of shoes with them . Every shoe they are suppose to authenticate to make sure it is real and not fake. So I assumed my shoes was real until I went to a consignment sneaker store on January 2nd, 2020 and was told the shoes were fake and they showed me all of the reasons why. I wanted to get a second opinion to confirm that and every one I took it to said they were fake. I emailed GOAT immediately that day and they reached back the next day telling me they wanted a few more images, I sent those to them and they said they will extend the return date and I will hear back from someone within 48 business hours about what to do next. It is now 10 days later and I haven't heard back from them , and I have even followed up two more times. I just want my money back for these sneakers and I will gladly send them their fake shoes back.

Received wrong merchandise.
Orderd shoes through company app and upon receipt discovered they shipped me the wrong shoes. Contacted customer service through app to which I was prompted for a series of photos to validate product received and shipping info.
Upon submit y'all I received email stating that someone would get back with me in 2-3 business days. That was on 12/28/19 and I still have received no feedback or response to my claim.
I have sent repeated emails and still no answer. I even told them I'm not looking for a refund, I only want the correct merchandise that I ordered.

I ordered wms jordan 11 retro vast grey size 9.5 and recieved a mens size 10 jordan 12 black sneaker
On dec 28th I used the money from the shoes I sold on the site to purchase a 9.5 WMS air jordan 11 retro cast grey I recieved the package on jan 6th only to discover I been sent the wrong shoe and not even in my size I reached out to goat team immediately they said they would look into it and respond in 48hrs it had been 5 plus days and I have heard nothing I reached out numerous times and still no response they have even processed my order as complete when it is not and I was told they would keep the refund option available longer which they have not

I placed an order and immediately wanted it cancelled because it was a mistake. Goat shipped it anyway and marked it delivered although it wasn't.
I placed this order accidentally and asked for a cancellation. They explained doer policy this wasn't doable. I accepted the response and co to her with the order. The order was shipped and marked delivered on 1/14. My family have all checked and there has been no package delivered. Neighbors have been notified but no package is present. We notified Goat and they've given no response.

Refused refund for defective product.
I bought a pair of shoe's on January 3rd 2020 (ORDER #***

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AIR JORDAN 11 RETRO 'BRED' 2012 - SIZE US 15 M) from the GOAT website / company. I only wore the shoe's twice and upon the second time I wore the shoe's while I was at work, in which the work I do is at a desk and would not cause the shoe's to fall apart, and the shoe's began falling apart from the mid sole. I paid $410 for the shoe's that listed NEW( meaning brand new in the box) and when I requested a refund GOAT claimed that they would not issue my refund due to me wearing the shoe's even though they knew I just purchased the shoe's claiming that the wear & tear came from me which is a lie because how could I detached the mid sole from just wearing the shoe's 2 times. I know GOAT owes me a refund for selling me a defective product especially sense GOAT claims to have a extremely rigorous verification process that fail to recognize the poor craftmenship of the product I purchase. I just would like my money back and I warn anyone willing to do business with the GOAT company because if you buy a defective product from them, knowing the possibility of saleing an defective product they will refuse the customer a refund. I WILL NOT SPEND ANY MORE MONEY WITH THE GOAT WEBSITE AND I WANT MY MONEY BACK FOR UNWILLINGLY PURCHASING A DEFECTIVE PRODUCT!!!