Goat

I ordered a pair of shoes on 12/28/19 and never got them delivered, it's now 1/24/20. I try to contact them, and have had no response since 1/14/20.
I ordered the shoes on 12/28/19 and never got them delivered. I was informed that the box was damaged on 01/09/20. I informed them that the box condition does not matter so long as the shoes are in good condition. The representative that I talked to told me that he forwarded that to the team and escalated the issue, and to reply if I haven't heard anything in the next 48 hours. That was on 1/14/20. I replied and have continued to reply since, and have continued to try to contact them with no response. I have tried opening other tickets but they keep deleting them stating to only refer to the first ticket and contact them through that, the problem is that nobody has replied to me on the first ticket for 10 days and I haven't received the shoes in a month, even after stating that the boxes condition does not matter to me. There is no way to track the shoes as they have not left their ware house, they already have my $155 dollars paid. I have informed them that I will be contacting the Revdex.com to handle the issue however I doubt I will receive a response. I will also include a picture with the order, which includes the order number and price. It will only let me attach one photo to this complaint submission therefor I can't attach the multiple photos of the support ticket conversation with them, however I can provide those through email if needed.

I received a pair of shoes that I wasn't satisfied with and I want to return them. However, GOAT does not respond to me at all in regard to the issue.
On Sunday, January 5th 2020, I purchased a pair of Air Jordan 11 Retro 'Bred' 2019 for *** on their official website and I paid with my credit card. The order number for the shoes are ***. The SKU number is ***. I finally received the shoes on Wednesday, January 15 at 12:07 PM. As I inspected the shoes, I quickly noticed that the right shoe was very poor in quality compared to the left shoe. The leather on the right shoe is poor in quality, the stitching of the leather looks to be damaged, and there is a scuff (scratch) on the patent leather. The box also came damaged. It was advertised as the box would be in good condition and not "damaged". The shoes are just overall flawed.

I then submitted a ticket request for some help on January 17 at around 8:00 AM. I quickly received an email saying that they received the request and that a Service Specialist will review the request. The request number is ***. At 9:11 AM of that same morning, a Service Specialist named *** reached out to me. She asked me for photos of the shoes, the inner shoe tag, the size label side of the shoebox, and a close image of the 8 digit barcode located near the box label. She also said, "Rest assured that we will be extending the return window for this item while we look into this issue". I then responded to her at 6:39 PM of that same day and gave her images of everything that she requested as well as repeating the concerns that I had about the shoe and voiced that "I don't feel comfortable with the overall quality of this purchased shoe". She then quickly responded to me at 7:19 PM and said "I've escalated this ticket and a member of our team will follow up with you. You should receive an update within 48 business hours at the latest. If not, please follow up with us by responding to this email thread."

Since then, they have gotten back to me to assist. I reached out to them on January 19th at 9:52 PM, on January 20th at 11:15 AM, on January 21st at 10:52 AM, and on January 23rd at 11:59 AM. After sending 4 emails asking for an update, I am yet to receive a reply. I have made it clear to them that I want to return the shoes as soon as possible.And they guaranteed that my return window would be extended until the issue was resolved. I don't want the shoes. But they are not responding to me and not helping me resolve this issue.

I placed an order for Gucci slides size 11 Mens: I noticed today (after waiting a week for shoes to be shipped) that they sent the wrong size, Sz 10.5
I placed an order exactly a week ago for the Gucci slides Size 11 in Mens. I just got an email today that the slides shipped but they are in the wrong size. I sent an email but I know they won't exchange the shoes only give me credit, which is fine. But I need this done ASAP.

Sale cancelled for reasons they will not confirm with proof. Customer service no help for a month now. Cannot retrieve my property from them.
I completed a sale on GOAT's phone app on 12/27 for Yeezy Triple White shoes (size 10) and mailed these shoes to them for authentication on 12/30.

On 1/4 I received an email that the sale was cancelled for being listed as Size 9.5. I do not recall listing for that, but I accepted it could have been a mistake on my end. They asked me to choose from two options either consign the shoes with them to find another seller or have them shipped back to me for $9.01. I chose to consign the shoes with them.

Upon consignment, they listed the shoes as USED condition but they have never been worn. It was rare that I ever removed them from the original packaging, so I pointed this out to them. They replied that they would have a specialist look further into this.

Nine days later (after several email follow-ups) I received an email that they were confirmed used. I asked them to provide proof of this, as this seemed to be a mistake.

It has been another 10 days and I still have not received any photos. I have requested that my shoes be returned to me to no avail. They do not have a phone number or any way to escalate this within their company so I feel a bit helpless here.

Worse, I fear they mixed up my shoes with someone else's since they continue to claim they are used sneakers. This would potentially be costly for me. I just want someone to call me, which I have requested a few times now.

Terrible company needs to be shut down. And investigated for fraud

I ordered a size 12 shoe, they sent me a size 12.5 and they are not getting back to me in the time they said they would.
I ordered shoes as a size 12, they sent me the wrong size. I have contacted their support, they said they would send the case to someone else internally for review once I provided pictures. They now do not respond to any communication.

Never received package for my order. Started help ticket with goat and they told me to go through UPS which cant refund the *** I spent
Ordered shoes from Goat and never received the item. Opened a help ticket and they closed it after basically telling me to just file a report through UPS. Goat only had the package valued at $10 even though it was a *** pair of shoes. UPS cant do anything for this.

I tried to re open the ticket and reply back and they just closed it. I feel like I dont have my product and I lost money because they're just not even talking now.

I even filled out some affidavit form they require for missing packages. Just for them to say they're essentially not responsible. I paid for an item and dont have it.

Order number was XXXXXXXXX

ordered shoes from here tried to return said box was damaged and could not help us. I emailed them have not heard back.
We have no shoes, all we need is a size 7. The order #XXXXXXXXX purchase date 01/9/2020 Nike women's Air Force 1 metallic gold size *** They said the box was damaged they said in an email that they would try to resale or ship them back to me for a $10.17 fee. I mailed them back the next day after we received them in a perfect box that they shipped the shoes in. It isn't not my fault the box was damaged. Hope you can help!

I ordered and paid for a pair of shoes from this company that were never delivered.
On December 26th I ordered a pair of shoes (YEEZY BOOST 350 V2 'CREAM WHITE / TRIPLE WHITE' - SIZE US 9 M ) with order # XXXXXXXXX. The total payment was *** with $10 for shipping. Fedex claims the package was delivered but it was not. I have a ring doorbell camera with proof that fedex never came to my house that day. I believe it is GOAT's responsibility to be reimbursed by Fedex and that I (the customer) am still owed the shoes (which were a Christmas present) or reimbursement. Customer service at Goat (*** D and *** seem well instructed on how to evade and deflect. Ultimately I was told they investigated my claim and there is nothing they can do. I was shocked. All I want is what I paid for and I figured they - as a retail company - must know how to work with fedex on missing packages. Instead I've been told they can't do anything and I should go after fedex. Well as I paid GOAT to ship my order - and they paid Fedex - I believe that this is their responsibility. After reading the reviews on GOAT on your website - and others - it is clear this company is a real problem for consumers - essentially ripping people off consistently. I have my law firm looking at this from a larger scale but I'm hoping the Revdex.com can take action as well. These are not good people

The company has implemented practices which discourages granting refunds. It's more profitable for them to reject and then re-sell your shoes.
I bought two pairs of Nike Vapormax shoes on 12/23/2019. One pair of black/gold *** and one in grey/white (order: 971017817). I received the grey/white pair first. I had previously bought size 9s that didn't fit and were uncomfortable. I figured going up a half size would address the issue. It didn't. They're uncomfortable shoes. I walked inside my house, roughly 30ft in the shoes. Decided they were uncomfortable and put them back in the box. I received the black/gold pair and did the same exact test, to make sure it wasn't just the white/grey shoes. They were equally as uncomfortable. I put them back in the box and requested to return the shoes back to GOAT (the shipping location was in Secaucus, NJ) They shipped back. GOAT accepted the black pair no issues and rejected the white/grey pair. They said the white/grey pair looked worn. They included pictures of the shoes, which didn't look worn at all.

I disputed their comments and they marked my dispute as resolved without taking any action.

So...what happens next (per their process) is I can either re-pay them to ship the shoes back to me OR they consign them on my behalf. The latter is performed automatically after two weeks, if no response is received.

I suspect they accepted the black/gold, because they were cheaper and didn't mind refunding that amount. Let's not forget - this company is nothing but a reseller. They don't hold stock of shoes. They sell other peoples' shoes and take a cut for selling them.

I believe they are more inclined to reject returns as they will profit from the return if it is consigned, once it is resold.They take their cut and they're not owning the returned inventory - e.g. no money out of pocket on the transaction.

This to me, is a questionable business practice:

People buy shoes from them in good faith. We cannot see or try the shoes beforehand and therefore, the return policy is a critical piece of that trust.

I'm including the images they sent me of the shoes, indicating they look "used". I find that statement to be comical. The shoes look brand new. I have more pictures I can share, however it would only allow one picture to be submitted.

I ordered shoes off of the goat app and never received them.
I ordered shoes off of the goat app January 2, 2020. It is January 18th and I have not received them. Although I never received them, the tracker in the app says the delivery was completed. When I track the shoes through the ups website, it says the shoes were never shipped. I filled a complaint in the app January 15th and I was told I would get a response within 48 hours. It has been 3 days and still have not gotten any response. My order number is ***, my tracking number is ***, and I payed with afterpay.

I have been trying to cash out for about a month now I've reached out a couple times and up too now I'm still waiting.
I had a change of cell phone number I didn't realize you had to be sent a code in order to change your number, by this time my number was already changed so I no longer have access to the old number. I've emailed a couple times and no answer it's almost been 3 weeks and my other option is to buy some shoes which I don't want too this is really bad customer service over a change of phone number terrible!

Order shoes for my son they said they were new paid for new pair and got sent used pair.
Bought a pair of Jordan Retros 11 for my son on goat cost $320 total including shipping tax and verification from goat. We received on 1/2/2020 and they were not new but used. The bottom of the shoes are dirty and there creases in the shoes every where. I filed a complaint with goat the same day got a response asking for pictures I sent everything they ask for. The response was they were passing *** on to look into to resolve the issue and they will extend the return until they resolve the issue. Afterwards I got one more email saying give them 2-3 business days but now its 1/18/2020 and I've emailed them every day since and I'm getting no response. I want my money back or a full credit that I paid for or I want what we paid for. Its getting frustrating because know one is responding back or letting me know what's going on. I also don't know why it's taking them so long to resolve the situation. My order# XXXXXXXXX request# for complaint XXXXXXX.

The shoes that I purchase cost *** dollars, and they never shipped to my house. GOAT claimed they did, but I never recieved them.
I ordered 3 pairs of Jordans off of GOAT, and the total came up to *** dollars. I paid with credit card, and the shoes were shipped off. They never arrived to my door. GOAT said that I should check with neighbors, but neither reported seeing anything. Then they said to file a letter saying they didn't come. I sent it off, and they waited 2 weeks until they filed a complaint to the shipping company. After 3 weeks, they contacted me that they would try again. 5 weeks later, they claimed that the shipping company would not refund. That was it.

Goat didn't refund me in 2-3 days they promised. Their service had been terrible and always delay in responding me.
I bought a pair of yeezy 700 v2, with order number#*** and DHL express shipment number: ***X, which cost me *** on Dec 7,2019 and I paid the bill by Alipay, which is a Chinese app. Goat chose to ship the shoe to me via DHL express. However, DHL express lost the shoe and didn't send me anything telling me about this until I keep contacting them asking about my delivery. During that time, I keep contacting goat and DHL express talking about the issue I had and finally, DHL admitted that they lost my shoes and told me to ask Goat for refund. Then, I immediately sent this chat history to Goat and asked them for refund. This took me another 15 days for Goat to reply me. Now, Goat just said that I had been refunded the DHL delivery fee and their full Goat order as well, and told me to allow 2-3 days for the money to reflect on my account. Then, the Goat support, *** just set my request#*** as "resolved" without actually solving my issue. Now, I waited for another 10 days and there are no money showed up in my account and I received no email form Goat. Based on the experience I had with Goat last two months, I don't think they will take this seriously and I have no idea about how long they will take for more to solve my issue. Now, I just want all my money refunded by Goat.

I ordered TAN Nike sneakers for my son (95+10 shipping). When I received them they were PINK. PETAL PINK. Not even close to tan. I initiated a refund and was told that even though they were pink (they agreed via email) they would only issue a store credit less shipping both ways. The site says they guarantee authenticity soooo where's my refund? Nope they won't do it so I'll let my credit card company work it out.

I made a purchase in December 2018 and my shoes arrived within the timeframe stated. However, I was not happy with my purchase and reached out to Goat on 1/1/2020. I initially received a response and was advised to send specific pictures of the product and the box it was shipped in. I received a reply stating so wine would get back to me and I did not hear anything for a while. When I did hear something, there was no discussion of my requested refund, only that they were backed up and would be in touch. I reached out to them a couple more times and felt ignored. Because I went through affirm, I told them the merchant was not working with me. Thereafter someone finally reached out to me which was 3 weeks from my initial request. Once I finally reached a pre paid return label at my expense, once I dropped off the shoes to ups they immediately placed refund. They tried to give me a credit but I made a demand for a refund and let them know how disappointed I was as a customer.

This has been a horrible experience, first the mail returned the shoes not me. Second, they took weeks to get them back in to inventory! Now they are telling me they are going to charge me shipping to get them sent back or if I want a credit I have to pay shipping that was used to return it and the original shipping cost too. They don't care about customer service or if your happy or not!

GOAT IS A JOKE...they are terrible with there customer service and don't answer you back! One week after I ordered a pair of shoes, these *** cancel my order because they can process a gawd dem payment! Do not buy from Goat is a scam and they are disliked by everyone on this website and on any other website! GOAT IS A SCAM!!!!

Ordered one size. They "authenticated" a different size. Sent me another size altogether, different from what I ordered and what they said they sent me. Sent the proof of inaccuracy to customer support, and heard nothing for weeks. Finally, the only resolution they offer is store credit. So I get stuck with the wrong shoes for weeks, and they still get my money? Terrible organization.