Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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After incorrect order & prompt return, I am unable to get my refund or order new sneakers w/credit w/my "storage". After 20+? tries/complaints 0 luck
Goat.com order # XXXXXXXXX for jordan 5 Rings placed. wrong size my error. Order shipped to me 12/8/19. Advised incorrect size ordered 12/8 request #XXXXXXX). *** (goat) replied return w/i 3 days.No refund. received e-mail 12/9 "dont miss out' but could not process. 12/15/19 recd label (2 tries) & returned merch. ups. recd e-mail 12/17/19 approved refund *** order #XXXXXXXX. 12/18/19 ordered correct size 10M Order #XXXXXXXXX. 12/19/19 e-mail order canx, credit back to me. reordered #XXXXXXXX. 12/23/19 recd e-mail my order being 'stored"?? 12/23/19 questioned storage? 12/23/19 recd e-mail listing request XXXXXXX. recd e-mail 12/23 *** explaining how to process, still unable. 12/24/19 e-mail advising still unable to process because of a .17 balance & tried 3 credit/debit cards. e-mail new request #XXXXXXX. 12/25/19 advised still unable to process due to .17. 12/25/19 recd e-mail suggesting incorrect personal info...12/25/19 *** requests screen shot of error, sent. 12/26/19 *** "escalated this ticket" will reply w/i 48hrs. sent e-mail still unable to process. 12/30/19 e-mailed w/word of Revdex.com being involved. I replied 12/31/19 with continued complaint. 1/2/20 sent e-mail saying I have had enough. 1/2/20 e-mail recd that my "name has been changed" which I did NOT do. Replied, incorrect. Another e-mail recd 1/2 #XXXXXXX. 1/3/20 I sent e-mail with complaint. on 1/4/20 *** replied "escalated this ticket" again promise 48 hr reply again. 1/5/20 *** replied put hold on my acct! change p/w then clear. I tried to change p/w as advised, unable, error "reset password token is invalid". 1/6/20 *** sent e-mail apologizing saying balance will follow e-mail address. 1/6/20 advised *** still unable to process purchase. replied hold lifted. still unable to process. I tried to change sneaker choice and the credit due did not follow my e-mail address! advised 1/10/20 #XXXXXXX still unable to process. 1/13/20 I advised this has been issue since before Christmas. recd reply #XXXXXXX. 1/13/20 reply from *** "escalated this ticket" again promise w/i 48 hrs. 1/14/20 told the credit did not follow my e-mail (2nd time). 1/18/20 *** replied apology but working diligently. 1/18/20 sent e-mail asking why am I still waiting?
No reply.....
although Goat does not offer Refunds, I am more than due. It is the least they can do as I will never use this site again.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
You were provided a return label an updated to our return policy that is agreed to at the time of checkout.
Upon approval of your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you by issuing you GOAT credit to be used on future purchases.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the response from GOAT. My issue with my return is long since resolved. This current issue is that my credit from my timely return was effective, however I am unable to process my new purchase using my said credit. I have tried using two credit cards and one debit card for a whopping .17! when I try to process this .17 purchase, I get the following error:
OOPS SOMETHING WENT WRONG "There was a problem processing your payment. Please double check your payment information or contact your financial institution for additional details"
For God sake, what is wrong with this company!
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
It seems that the issue has to do with the form of payment you are using, there is nothing on our end blocking you from making a payment.
If you are trying to use GOAT Credit, it will not go through due to insufficient funds.
You will have to use a different payment type in order to pay for the return shipment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I'm haven't got my refund on my order after it was randomly canceled and it's been over 2 weeks since I placed the order.
I ordered *** Yeezy Boost 350 V2 Oreo shoes on 1-5-20 from goat and have still yet to get my refund after my order was randomly canceled, and on the goat app under my order it's been saying please allow 2-3 days for your order to be refunded and it's been 2 weeks. And my order number is XXXXXXXXX
Refund me my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our payments team responded to you directly with the below:
We can see that the reversal of the transaction was processed successfully. The transaction was reversed before it posted to your account so you may not actually see a refund; you may only see that the pending transaction falls off of your account. However, for your convenience, we've reached out to our payment processor and obtained the reference number for the reversal:
For security reasons please refer to your email from us.
Please provide the reference number to your bank. If your bank is still unable to locate the reversal or the transaction is still sitting on your account, we would recommend initiating a dispute and they should be able to see that the transaction was reversed.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I spent *** received the wrong pair of shoes and still no packing slip to return the shoes and they just quit responding.
Received wrong shoes on December 19th. Ref#XXXXXXXXX:XXXXXXXXXXXXX The amount paid was
All I want is my money back and a packing slip to return the shoes.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
We apologize for the inconvenience, we also issued you additional GOAT Goodwill credits to your account.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I was sent a fake pair of Yeezy's. GOAT has stopped responding and issued me a CREDIT to use on their site. No refund.
I bought a pair of Yeezy 350 V2's from GOAT. I opted to have the shoes verified for authenticity, by GOAT, before being sent to me. It took me less than 5 minutes from opening the box to realize the shoes were FAKE. I immediately emailed them. They emailed back and asked for photos to be uploaded. I did that immediately too. They then advised that this case will be forwarded on to a different team and I will hear back within 48 hours (that was on Jan 14,2020). In the meantime I've sent the shoes back to them, due to their strict return time frame. I then sent them 4 additional emails since then to find out what was going on, with no reply.Today I got an email advising that they have furnished me with a CREDIT to their site for the amount of $419 (shoes cost, minus the shipping). I advised that I did not want a credit, as their site now holds no credibility for customers to ensure not getting fake shoes at the real price. I need a FULL refund and an apology for sending me a FAKE pair of shoes ! Please do not trust this site. I can't believe that in this day and age, online companies get away with practices like this ! GOAT, we're all watching !!!!!!!!!
I would like GOAT to admit and apologize that despite a lengthy purchasing process and having the shoes authenticated by their "experts", I still got a FAKE pair. I would also like a FULL actual money refund, and not the useless CREDIT for their site that I can't use as the trust has been broken.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We do see that our verification team requested additional photos to address any of your concerns, but we are unable to receive this from you.
Every return is reverfied by our team of specialist, in this case, they did not have any issues with the authenticity of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
As a gesture of goodwill, we did refund you in full.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I am in complete disagreement that that pair of Yeezy's were authentic. So I do not accept that.
It wasn't a gesture of "goodwill" to refund me my money, but more a case of the RIGHT THING to do.
I stand behind all of my feedback to you.
I ordered sneakers from goat size 11.5 they sent me baby sneakers size 11.5.They show a photo of a adult sneakers.they won't refund all my money.
Ordered Nikes on 1/12/20 received them on 1/17/20 upon feeling the weight of the box I sent it back to goat they sent me baby sneakers.I ordered 11.5 sneakers the advertisement has adult size sneakers.Thats false advertising they should state that they are kids sneakers.They refuse to refund all my money.
Refund all of my money
They refunded my money minus 20 dollars and 40 cents I would like the rest of my money
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We had previously asked for you to provide us with photos of the shoe, inner shoe tag, and the size label side of the shoebox, in its entirety for review in advance, but you did not get back to us with the needed information.
Upon receiving the shoes back, it was determined that the shoes were, in fact, the correct size.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the incorrect size for the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Since the correct size ordered was received back -, we can only issue a refund less the shipping costs to and from you back to your original payment method to a total of $57.60.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Goat is out to receive customers they advertise a picture of adult sneakers.I ordered a pair size 11.5 they sent me baby sneakers.Who knows they have a size for babies 11.5.They do not state baby sneakers.Nor is there a photo of baby sneakers.They never gave me all of my money for it is a part of their game to steal and decieve.Goat is with holding $20 and forty cent of my money plus I paid for the shipping.
Hi there,
Thank you for getting back to us.
Again, the correct size was received, you can view your order details below along with a link showing that you purchased a Y size.
Order XXXXXXXX
Air Jordan 1 Mid SE PS 'Pine Green'
Product: New
Box: Missing Lid
11.5 us
SKU: BQXXXX XXX
***
Please also note that the price of the shoe is much lower than what an adult size would be.
Please do note that sizing below:
Women's shoes are denoted with a "w" in front of the size. For example, a w7.5 would be a women's US size 7.5.
Kids sizes are unisex, and kids styles are noted with the following codes in the style name:
BG - Boys Grade-School
GG - Girls Grade-School
GS - Grade-School
In addition, kids sizes are indicated with a "Y." A 4Y would be a kids size 4 in US sizing.
Infant, toddler, and preschool shoes are noted with the following codes in the style name:
TD - Toddler
PS - Pre-School
I- infant
The correct size was sent to you, therefore, your return and refund was processed in accordance to our standard return policy.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As I said before Goat does not state baby sneakers there is a photo of Adult sneakers and I paid for the shipment.11.5 is a adult sneaker size the company is tricking people into buying.State infant sneakers you are selling to further show your company is decieving people the sneakers came in Adult sneaker box.Any other company would give a full refund Goat wants to decieve and steal.Like I said before Goat please refund all of my money and stop deceiving and stealing from people.
I have not received my money for the sale of a pair of sneakers dating back to January 15th 2019.
I sold a pair of sneakers on January 14th through the GOAT app. Goat received the sneakers the next day and "released" my payment for the sales. Now I could not receive my payment due to the fact that GOAT had my old number on file. I submitted a ticket for customer service to update my phone number on file so I could get paid. It has now been over a week and not one person has gotten back to me. I have actually been ignored. The buyer is happily content with his or her sneakers, while I have YET to be paid.
I just want my money for the sale, it so incredibly simple to respond to a customer. They haven't responded to me, have ignored me and have yet to PAY ME. I just want my money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We appreciate you verifying your information and have now updated your account with your new phone number.
Please do note for security reasons these requests are sent to a special team that handles secured information for our users.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
Goat saying my shoes were delivered. UPS saying they never received the package.
I placed an order on 12/27/19 for a pair of Yeezy Boost 350 V2 Cloud White's. Order #XXXXXXXXX. I used 181.54 in goat credit and paid the remaining balance of *** using my debit card. Upon placing my order I received a confirmation email. After that email I did not receive any emails updating me about my order. I had to check the Goat app for updates. On 1/4/20 a shipping label was created for the package and there was a tracking number provided on the app. After a couple days passed I noticed there was no shipment progress with my package on the UPS site. On 1/11/20 I reached out to Goat asking about the whereabouts of my package and received a response from *** the next day stating that my package would be shipped out that day (1/12/20) or the following day. That same day I went back on the goat app to see that status of my order changed to delivered. I checked the tracking on UPS and it still only stated that the shipping label was created, nothing else. I reached back out to Goat and received a very generic message saying that they were receiving increased volumes of messages and to wait 48 hours for a response. I also reached out to UPS who told me that they never received my package. I have contacted Goat 4 more times asking about my package and then eventually asking for a full refund. I have only received one response on 1/18/20 from *** thanking me for my continued patience as they " look into the delay of my order".
If the company is not going to send my sneakers, I would like a full refund including the credit that I used.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Paid an extra *** for expedited shipping to have shoes before Christmas and the order didn't arrive till after Christmas, company will not refund ***
I placed an order for shoes on Dec 20, 2019 and selected the option for expedited shipping, which costs *** from the seller and *** from GOAT. The stipulation on their website for expedited order to arrive the day before Christmas was for the order to be placed by the 21st of Dec. Since I ordered on the 20th, I didn't think there would be an issue. I didn't get the package until Dec 27th. I've been going back and forth with a representative from their company named *** and she has been everything but helpful. She has absolutely no empathy for my situation. She keeps telling me that their policy says otherwise, but has yet to show me. I have requested to speak with someone else and I cant get through to anyone. There is no number you can call and it takes them over a week to reply most times. I find this very disheartening and I will never purchase from them again
I just want the expedited shipping to be refunded to me *** that's it.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Unfortunately, it appears that your instant ship order was placed without expedited shipping. If you ordered Instant Ship by Wednesday, Dec 18 at 11 AM Pacific Time you would receive your order by Dec 24th. If you order Instant Ship by Monday, Dec 23 at 11 AM Pacific Time and select Next Day shipping you would have received your order by Dec 24.
We did make an exception and refunded your shipping cost at this time.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I made a return of a pair of shoes. This return was approved on 1/31/20 according to an email I received and on the app. My credit has never shown.
I made a return on order number XXXXXXXXX. This return was approved by GOAT on 1/13/2020. However, my credit has never shown up. I wrote into Goat customer service, they do not have a phone number, on 1/13/2020 and was told that the issue would be escalated and I would hear back from them within 48 hours at the latest. It has now been a full 7 days since I was told 48 hours at the latest and I still have not heard anything. They are holding *** of mine and there is nothing I can do about it. I would like for them to give me my credit that was supposed to be given a week ago. I would like to also ask for additional credit for all of the headache and time time wasted on this. This issue could've been resolved by a 5 minute phone call but they do not have a phone and refuse to write back to my escalated ticket. I would like this handled asap.
I would like the money that is owed to me *** as soon as possible. I would also like additional compensation and the ability to cash out my credit for all of the time wasted and headache that this issue has caused.
They finally gave me refund credit but it was $20 less than what it was supposed to be according to their app and the email I received (attached earlier). I had to basically beg just to get that other $20 even though that was the proper amount. I also asked for extra credit for the hassle but it was denied. I still believe that extra credit is deserved in this case since I had to wait over 2.5 weeks for my credit after my return was approved and I bought another pair of shoes in the meantime that I would've used the credit on but couldn't because it wasn't released yet. I will not consider this case closed unless I can get some type of compensation for this poor customer service that I received after being a loyal buyer and seller on Goat.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
The correct amount was issued for your return. As per policy, we only provide a refund in the form of GOAT credit, less the cost of shipping to you and from you. Please do note you agreed to this policy as the time of checkout.
There was a glitch in the amount updated to you in the return email, as a one time gesture of goodwill we honored the rest of the amount.
Going forward, please keep in mind that all returns are processed for the amount of the shoes minus return shipping costs and additional costs.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As per usual, Goat missed the mark on this response and didn't do their research. The amount of the return has nothing to do with the original complaint first of all. The problem was always the amount of time it took to get an answer or resolution from Goat. They stated 48 hours, it took almost three weeks. I bought a pair of shoes in the mean time and couldn't use the credit that was due to me. For this headache and hassle, I would like additional credit added to my account. The amount of time to get a response was highly unacceptable.
To respond to the return amount, you are incorrect and it shows you didn't properly research this case. I know and have always known that the return amount doesn't include shipping back and forth. The app told me I would get *** back when I selected to return, so did the email. I paid *** for the shoes. The app and email said I would get back *** minus shipping). Goat instead gave me *** Everyone knows shipping does not cost *** I mailed them from TN to NJ. Two day shipping with regular ground service. That's *** one way. So no, the email wasn't glitched. I was given the incorrect amount back because Goat was charging me *** for shipping. The app and the email were correct. If the app would've said *** when I selected return, I would've sold the shoes instead because I would've made more.
I've been a loyal buyer and seller on Goat for over a year now and have recommended Goat to family and friends. I'd like to continue using Goat but stuff like this can make it difficult. I'm really hoping that Goat can make this right with some form of compensation so I can close this case with the Revdex.com.
Hi there,
Thank you for getting back to us.
As advised when we reached out to you, we apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
We are unable to offer any further compensation, as we have already offered a gesture of goodwill and honored additional credit to your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Receive a defective shoe with paint on it, customer service won't reply
I brought this shoe on 12/x/19, receive it on 1/x/20 the order number is XXXXXXXXX.
The shoe has a damage paint and customer service won't reply.
refund
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
I'm so sorry to hear that you had a concern with discoloration on your Air Jordan 1 Mid GS 'Pink Foam' you just received. While we do understand that defects can happen, we do ask sellers to note any types of issues that each of their sneakers may have to ensure the listing is accurate.
Upon review of your photos by our Verification Team, we do see that this item was not in the pristine condition you were expecting from GOAT, and for that, we sincerely apologize.
For your inconvenience, we provided you with your return label for you. As soon as we receive and process your return, we will provide you with a full refund in the form of GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
MONEY NOT RECEIVED YET FOR THE SHOES I SOLD
I sold some shoes on the goat website. They received the shoes I sold and On 1/9/2020 I cashed out the amount on the website I am suppose to be paid. It is 1/21/2020 and still no money has been sent to my bank account. I have emailed several times and I only got one email that it was being escalated and no one has contacted me since. I keep replying and have not got response. I want the money I am owed for selling my shoes on their site . They got the product and sold my shoes. Why is it so hard to pay me and this is so much hassle , makes this website and business completely untrustworthy!!!
I would just like my money owed for selling my shoes on this website !!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We've forwarded your request to our accounts department to have the missing payout added to your total cash-out balance once more, so you should see these funds in your GOAT account within the next 24-48 hours.
Once the funds have been added again, we would recommend updating your Cash Out account before initiating a new withdraw. I've attached the instructions below:
1. Tap the "Sell" tab
2. Tap the "Credits" button in top left corner
3. Tap "Cash Out"
4. Tap "Cash Out Method"
5. Tap "Change Cash Out"
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
My money was finally deposited after almost a month!
GOAT sold me a pair of Nike tennis shoes that they claimed to have verified authenticity on. They are clearly Not authentic
I purchased a pair of Nike Vapormax flyknit tennis shoes on 12/24/19. The company states that a seller ships to them and they authenticated the shoes before shipping them. These are clearly not authentic Nikes. I contacted GOAT upon receipt of the fake shoes and provided all information needed for a claim. They acknowledged the claim and stated they would respond in 2-3 business days. That was 1/7/20. They have not responded despite attempts to contact them. They do not provide any phone number to contact anyone if they don't respond through their online chat
Refund of full purchase price or genuine Nike shoes
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Upon review of your photos with our Verification Team, we did find the shoes to be authentic but we do see that this was not in the pristine condition you were expecting from GOAT and we sincerely apologize.
I do see a return label was provided to you for a full refund once it arrives back to our warehouse. We also applied additional GOAT credit which can be used towards future purchases. This credit does not expire.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I didn't want to sell my shoes with their consignment and request a return. I paid shipping fee. They never returned my *** dollar shoes.
I bought the shoes, tried them on and immediately returned. They got them and said I had wore them and wasn't going to credit me my credit for the return. Said I could sell on consignment or have them returned. I opted for a return. I paid the shipping fee it's been a week and still hasn't left their building. They now refuse to reply to my emails.
I want my shoes back or the money.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Your order has been delivered.
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes (size 10.5), but the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
Dear Madam/Sir,
I'm writing this email as a complaint on GOAT App. I ordered Yeezy 350 shoes from them with a size of 10.5. However, the size of the shoes they sent is different (the left pair of shoe is 9.5, while the right one is 10.5).
They replied back requesting several photos for my case, so I sent all the requested photos to them.
Their reply on January 15, 2020 was:
"I've forwarded all of the information you've provided on to our support team who will be researching and resolving the issue for us.
Please allow 2-3 business days (M-F) for them to receive and review your case"
It's 9 days since their last email. I'm following up with them almost everyday but I have not received any reply from them since then.
Can you please help me to solve this issue.
Attached the photos of the shoes and the email.
Best
I need a full refund for my shoes. I paid *** + tax
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
We want you to be fully satisfied with your purchase and I am happy to help.
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I was sold a shoe that was not as described when I received. Initiated return and have been continuously ignored for 2 weeks while they "investigate"
I purchased Sean Wotherspoon Air Max 1/97 (***) on 12/31/19 for $*** plus shipping (order #***). The shoes were advertised as dead stock with all accessories and the box in good condition. I received the shoes on 1/9 and immediately noticed the box tearing at the opening of the box and a large crease across it, which to me is not a "good" condition box. As a matter of fact GOATs own site says they don't accept boxes with tears. Yet I was sent one. Honestly it wasn't that big of a deal until I noticed the shoe were missing the blue laces (the only ones I cared about) that are part of the accessories. So I opened TIcket #*** on 1/9 letting let know about the issue and I will probably return them since it's impossible to replace the laces anywhere. I figured I would return them and buy another pair. It's now 1/23 and I've yet to hear anything from the customer support team at GOAT. I was told 2-3 business days 2 weeks ago. I've tried following up on the ticket only to be ignored for 2 weeks. I've opened new tickets only to be closed and them telling me to respond to the original ticket (which I have done and have been ignored). I would have escalated this with my credit card company already but the problem is I used GOAT credit to purchase $970 of the shoes and the remainder with Apple Cash. I've run out of options as I can't even sell the shoes to get my money back.
I just want to be able to return the shoes so I can use these funds in other places and move on.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
A return shipping label was provided to you. As soon as your sneakers have been returned and processed through our facility we will issue a full refund. Please disregard the amount noted for your refund in the email, you will receive a full refund for this order.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased sneakers on Dec 20 th I paid for instant ship to receive my order before Christmas and 8 still have not received the product.
I purchased my sneakers on December 20 as a christmas gift for my daughter I paid for instant ship and they didnt ship them until December 30th expected delivery was December 31 st. I did not recieve my package and have been getting the run around from them. Its always the same message that they filed a claim. I did not recieve the sneakers. This is the worst customer service. I have had several packages delivered and received the last couple of months this is the only one that went missing. I do not want a refund I want the sneaker I purchased.
I just want the product I ordered.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Thanks for reaching out! The investigation has declared that your package has been lost in transit.
Due to the loss on the part of shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
I do regret to inform you that due to our platform we are not able to replace your order or offer exchanges. Each sneaker comes from an individual seller who are all independent of each other, we do not carry inventory ourselves.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This is regarding Order #XXXXXXXXX. GOAT is rejecting my request for refund because they say the brand new shoes are "used", which they are not.
I returned brand new sneakers to GOAT. GOAT said they wouldn't accept the return because: "Our specialists noted the following issue(s): used shoe." I only wore the sneakers in the house. I walked around in them for 15 min and determined they were too small. GOAT attached pictures which showed absolutely no wear and tear. There were only 2 bits of rug fuzz in the sole's of the shoes. I explained this to them in email several times. They said they would escalate my ticket and I would hear back in 48 business hours. I never heard back so I followed up Mon and Tues. They never responded. Then Today, Wed, I got an email saying they were putting my shoes on consignment or they would return them to me. So they never addressed my comment that the shoes weren't used. And are ignoring my request for refund. If they put them on consignment they get consignment fees and I don't know when someone will purchase the sneakers. I just want a refund so I can buy the next size up. I initiated the return on 1-10-20. I've never dealt with such an unprofessional company before.
I would just like my GOAT account to be refunded for the sneakers. I realize the GOAT refund can only be used on their website and that is fine because I want to purchase the same sneakers in a larger size.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Unfortunately, after an inspection of the sneakers, our specialists have found that the sneakers have been worn. Please refer to the photos that have been sent to you in regards to this order. While we do understand that sneakers can be tried on or worn in brick & mortar establishments, but due to the dirt and wear that has appeared on the sneakers for this order, we are unable to accept your return at this time. We also provided you photos of the issues.
While we're unable to accept a return, we can have the sneakers re-listed and made available for sale. Once sold, the earnings will be added to your account for cash out. You also have the option to have the shoes sent back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They said the sneakers could be worn in a brick and mortar establishment, which they were. There was zero dirt on the sneakers, just a couple rug fuzzballs were stuck in the soles that I didn't pull out. That was my fault. But I disagree that that makes the sneakers worn. And I would advise other people try sneakers on in stores to find out their size (albeit in another color) because returning to GOAT is risky. I will never use GOAT again.
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
Again, our team of specialist have reviewed your shoes and found several signs of wear, therefore we are unable to accept your return.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
There were not "more than several signs of wear". There are clearly seen 2 fuzzballs stuck to the bottom of the sneakers as seen in the pictures. The very definition of several is "more than two but not many." There was no dirt nor any sign of wear to any other part of the sneakers. If you reply, please detail out these signs of wear that your team specialist noticed.
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
This is our final decision as you have been provided with photos in previous communication regarding this order.
We are unable to honor a return as it violates our return policy and was returned used.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered shoes and they sent me the wrong size and have ignored my dispute for weeks now! no one is helping me, just ignoring me.
I ordered shoes on 12/29/19 order number XXXXXXXXX and specifically stated size 8.5 Men In US size, My order was suppose to have been verified for "Accuracy & Authenticity" which is supposedly one of the companies top priorities, instead they mailed me a size 7.5 in men I emailed them on 01/13/20 about the issue, I emailed photos of the items and they advised me on 01/14/20 that my information was forwarded to their support team for researching and resolving this issue, they advised me to allow 2-3 business days for them to receive and review my case. They advised if I had any questions I can reach out to them via email. I have not heard back from anyone. I emailed them Friday 01/17/20, 01/21/20, and 01/22/20 still no response. no one is helping me out but took my money for the shoes and mailed me the wrong size. I am very frustrated with this process now and being ignored and conned for my money.
All I want is for GOAT to mail me the correct shoes I ordered is size 8.5 IN US Size.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. You were provided with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund.
We also added additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Following the email received from goat on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
Hi,
Following your email received on January 2, 2020, I am still waiting for the refund of my order #XXXXXXXXX.
*** stated in your email, the refund should take 2-3 days starting January 2, 2020.
Since then, I have sent to you several emails, on January 4, 2020 and January 12, 2020 to inform you of the unusual delay it is taking.
Unfortunately, I haven't received any feedback from you.
*** a result of this unpleasant and unprofessional situation, I will transmit in the coming days this file to my lawyer.
He will take the legal measures to obtain refund and at the same time a compensation for the sustained prejudice.
I'm very surprised by the way you ignore your customers requests and especially the way you persuade your customers that you are settling their files.
***
Le dim. 12 janv. 2020 à 19:53, *** a écrit :
Hi ***,
I'm still waiting for you refund since the 2 January!
You said 2-3 business days.
Could you please check if the payment transfer has been made ?
Thanks
Le 4 janv. 2020 à 21:18, *** a écrit :
Hi ***,
I'm waiting for your refund in my bank account.
Thanks again for your help
Le 4 janv. 2020 à 21:05, GO*** Support
Refund
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
At this time we are still waiting for an update from the courier to complete the investigation. We will reach out to you once we have an update as this is an ongoing investigation.
Please reach out to us directly with any questions or concerns.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered sneakers through website, received the wrong size and style, email sent immediately, sent photos. They responded initially and then nothing.
Ordered $180 sneakers on 1/2/2020, received the wrong style and size shoe on 1/9/2020. Sent an email right away with 2 photos, they came back with additional photos required. We sent them on 1/11/2020. Since that time, 4 plus emails have been sent with absolutely NO response.
So, wrong shoes, charged my credit card, no guidance at all from this ***. No response. Nothing.
I want the correct shoes. My 15 year old was excited to get his shoes. He wants them
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
Thank you for your continued patience. We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see that a member of our support team has reached out to you -
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Still NO resolution to this issue. Mailed shoes back 1/29 as they instructed with no communication from them at all
Sent an email tonight 2/19
Please advise
Hi there,
Thank you for getting back to me us.
Again, a member of our support team has reached out to you please check your emails. They have sent the below:
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. To expedite the refund process, we provided you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $184.90 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!