Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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I purchased a shoe from this company totaling around 450$. I received a package from them on March 25 it was a totally different pair of shoes
Order number XXXXXXXXX
I paid with afterpay
Order placed on 03/18/20
Raf simons Ozweego mirrored clear pink
***
Condition: used
Tracking:
I want the shoes that I paid for I've bought clothing and spent other money for these shoes so I need them. I want what u paid for and I want the company to take these back.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you to look into your issue further.
We apologize for the delay in response due to current events happening around the world.
We provided you with a return label and will issues a full refund in GOAT credit once it arrives back to our warehouse.
We also added additional GOAT credit to your account, we very much appreciate your kind patience and understanding.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance, well wishes of safety and health.
Item not verified and shipped after receiving item from the seller. 2 weeks have gone by after it was received by the warehouse.
Order number- #XXXXXXXXX. Model number of shoe-#ATXXXX XXX. I placed my order on March 4th 2020, it was received by goat around March 9th 2020. Since then the item hasn't been verified and shipped, it has been 2 weeks now since they received the item. Goat was paid $168.80 by me. I tried my best to refrain from doing this during these tough times, but since the item was received by them way before, I had to. I did contact goat customer service, and didn't find it much fruitful. I am a person who has always trusted goat, and never stockx. Being a loyal customer I would like them to resolve this.
I would like to receive the shoe by Monday, as I would be moving after then. If the shoe wasn't verified to be in new condition like the seller claimed and it cannot be delivered to be by Monday( after being verified as new), I would like to receive a refund.
Document Attached***
I said to get it delivered by Monday but I forgot to add a date, the date, March 30th
Another solution is that they can keep my order in the goat storage.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you to look into your issue further.
Please know that in response to this global crisis, we may be making adjustments to our general business operations at this time. As a result, you may experience some delays with your shipping courier or verification due to reduced staffing in some facilities. We are dedicated to ensuring that your order is processed as quickly and safely as possible.
We appreciate your understanding during these unprecedented times.
I do see we were able to place the item into storage for you!
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I received the wrong shoes and GOAT isn't responding to my emails.
I received the wrong shoes on 3/20/20 ; I ordered Air Foamposites Pro Chrome White and received PG 4s. I opened a ticket with GOAT on 3/20/20 (immediately after seeing the shoes).
I received two replies, the 1st was from *** asking for me to send pictures and saying they'll extend the return time; the 2nd was from *** on 3/20/20 at 10:14 pm (I received it at 1:14 am on 3/21/20) affirming that I'll receive an a update within 48 hrs and for ME to reach out to THEM if I don't hear back. I'm not sure why a company needs me to follow up with them if they got my order wrong.
My order # is XXXXXXXXX
The tracking # is
1ZXXXXXEXXXXXXXXXX
I paid for my order with a visa debit card ending in *** on 3/14/20 The shoes I ordered cost $185 plus $10 shipping.
P.S I sent the requested pictures via email and not the app initially. So I Also sent them on the app in their support thread.
NO RESPONSE and it's 3/25/20 on the day of this complaint.
I would like the full refund of my shoe purchase.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you to look into your issue further.
We apologize for the delay as we experiencing a very high volume of requests at the moment.
We kindly ask if you can return the incorrect sneaker that you received by using the UPS return shipping label we provided to you.
Once the incorrect shoes are received at our warehouse, we will issue a full refund back to your original form of payment *Please note that the shoes must be in the same condition it was received in order to receive the refund.
Additionally, due to the inconvenience, we issued you additional GOAT credit to your account. The Goat credit will never expire and will automatically deduct from a future purchase.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
placed order X-X-XXXX still no shoes. they will not refund they say in route but UPS still doesn't have it to ship.Shipping status same as of 3-11-20.
I placed and order 3-9-2020. per UPS shipping label created but not product and that hasn't changed as of today 3-25-2020. Everytime I email the company they say refer to our customer service but their isn't one. I get the exact same response every time. I have ask for a refund which they say they cannot do. I DO NOT WANT A CREDIT TO THEIR COMPANY. I would like a refund to my debit card which was my form of payment. There is no answer at the number I found to call.Everytime they either tell me to refer to tracking # and when I do the status is still the same or to contact support team.
See below for the email response I receive each time I send them something .
Thanks for contacting GOAT. You're important to us!
We've received your request (XXXXXXX) and one of our GOAT Service Specialists will be reviewing it shortly.
I would like a refund to my original form of payment please.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you to look into your issue further.
Please know that in response to this global crisis, we may be making adjustments to our general business operations at this time. As a result, you may experience some delays with your shipping courier or verification due to reduced staffing in some facilities. We are dedicated to ensuring that your order is processed as quickly and safely as possible.
We appreciate your understanding during these unprecedented times and provided additional GOAT credit t your account for the delay.
We are currently waiting for an update from our warehouse and will get back to you as soon as we can.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact same response I have been getting since March 11. They took my money and if they can't get the product to the place to ship it they should give me full refund (as I have already requested 2 times and still get this automated response) to my original payment NOT A CREDIT TO THEIR SO CALLED STORE. I will not be purchasing from them ever again.
Thank you
Hi there,
Thank you so much for getting back to us.
We apologize as we understand how frustrating this can be.
Like many businesses, COVID-19 has created an increase in volume due to some warehouses been mandated to be closed down. Our warehouses able to be open are working around the clock to assist you as quickly as possible.
We added additional GOAT credit to your account as a gesture of goodwill for the delay and we are unable to provide you anything to your original form of payment we apologize.
As soon as we are able to have this on it's way to you, our support team will update you.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because they have lied. They have told me numerous times it's on its way.now in this response they say they will get it out ASAP. IF it's not shipped they should be a ke to do refund to my original payment
I DO NOT want a credit to Goat acct. I WILL NEVER buy anything from them again.
We can close this case now. They had sent me a UPS tracking # in the beginning and thats what they told me it was being shipped through so that's what I had been checking each time they said it was en route . So yesterday I received the shoes from Fed Ex.
Thank you for your assistance
Someone ordered a pair of shoes with my account and card. GOAT has poor customer service and cancellation so I can't cancel the order on short notice
This started today, March 23, which is also the date of the purchase. Order # XXXXXXXXX. At around 5:15 PM I received a notification that "I" had bought a pair of Jordan shoes for the price of 215 dollars in addition to a 10 dollar delivery fee. I myself never ordered them and have never seen the pair before, nor the Miami FL address listed, being from CT myself. However, since the purchase had been made seconds ago, I figured I could cancel the order, as GOAT's stated policy is a three hour period to cancel, or before buyer confirmation. However, the purchase was instantly confirmed and allowed to bypass the advertised GOAT inspection, leaving me without the ability to cancel the fraudulent order, return the shoes(as they were being sent to a different state), or contact their customer service, as they provide no phone # and an exceedingly slow system by which to contact them. Every review of their site and platform makes mention of this horrific customer service and it needs to be rectified.
I hope I am reimbursed for the pair of shoes and that their horrific platform is either rehabilitated or destroyed
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
We canceled your order for and we have issued a refund(s) back to your payment method. Please allow 7 to 10 business days for the refund to reflect on your next billing cycle.
We also placed a temporary hold on your account. Once you have reset your password *** added a phone number, please respond to this email and we will remove the hold.
Quick tips about password *** different passwords *** all of your online accounts including your email accounts.
Use at least eight characters including lowercase, uppercase, numbers and symbols
Avoid using passwords *** are easy to guess. Consider using a password *** contact us immediately if you see any other suspicious activity on your credit card, bank account or GOAT account or have trouble resetting your passwords.
Bought 2 Brand new pairs of high end shoes (Off-White Air Max) off this app (at different times) and they sent me the shoes without all of the original stuff that comes with the shoes. They offered a $25 onsite credit but you cannot buy what they had not sent me with the shoes on their app. Their customer service is literally a computer sending you the same message regardless of what you reply to it which is also annoying. Their job is to authenticate shoes and make sure they are in the exact condition as posted and GOAT fails at that. I do not recommend using them at all. Their are many other apps that I've found better for buying NEW shoes like stock x and Grailed for USED shoes.
I purchased a pair of shoes from this company shoes are damaged and emails are being ignored
I purchased shoes on 3/6/ 2020 paid *** recieved on 3/17/2020 I opened my package and noticed shoes were damaged bad stitching and this company claims to have verified shoes before they are sent to a customer I email them that same day I was asked for pictures and they claimed to have escalated my concerns and that someone would get back to my in 48hrs after 48 hrs I contacted them again and still no response today 3/22/2020 I received a message stating that my account has been deactivated upon my request I never asked them to cancel my account all I asked for was my money back
I want a refund for the damage shoes and wish to return at no cost to me this they were not honest with there product
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our leadership team has reached out to you.
We apologize for the miscommunication, regarding the deactivation of your account- it is still active.
We've reviewed your photos and concerns with our verification team. After checking with our team, we can confirm the issues pointed out are related to manufacturing inconsistencies and are fairly common, so they would not be considered an issue by our standards.
Since these shoes are mass produced so there are going to be manufacturing inconsistencies. Unfortunately, the price paid doesn't change the quality of production so we do apologize for this. We do reach out when there are inconsistencies that are out of the ordinary.
Our leadership team has initiated a return for you.
Please read and review our return policy found here:
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm very disappointed on how my situation was handled and as a shoe collector I know that this is a lie and I dont want damaged shoes if this was listed on the description I would have never purchased even if I was to go to an actual store I wouldn't buy them so I dont understand why I have to be force to buy an item in this condition and then ignored for 5 days when you can only return in 3 days makes no since and now I'm only being offered credit I'm not going to purchase anything from your company the credit is no good for me why should I keep being forced to purchase something from a company that is a total scam I want my money back in original from of payment.
Hi there,
Thank you for getting back to us.
Please note that your shoes are not damaged and are common with this particular shoe.
Again since these shoes are mass produced so there are going to be manufacturing inconsistencies. Unfortunately, the price paid doesn't change the quality of production so we do apologize for this. We do reach out when there are inconsistencies that are out of the ordinary.
We are unable to offer you anything outside of our standard return.
Please read and review our return policy found here:
***
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of shoes about 2 weeks ago it says delivered but I don't have them. and Goat hasn't helped me get my money back or anything.
I ordered yeezy 500 salt and paid 211.40 with my chime debit card and my order number is (XXXXXXXXX)
The shipping address was (***
Tracking number was (***
my goat username is
I would like too have my money refunded and possibly store credit in addition too my refunded money since i had too go through Revdex.com and they never wanted to respond with real answers always skipping around the real truth and they waste my time and i stress over my shoes and money i don't even want the shoes anymore i just want a refund first and definitely store credit for 250 since they think it's cool too just give bare answers and close a case without getting too the bottom off the truth
Document Attached***
they say it's resolved but I never got any refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
We have attempted to request documentation that we need you to fill out and provide back to us so a claim and investigation can be initiated with the courier.
We are unable to move forward until we have this information, please get back to our support team directly, as soon as possible.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I received the wrong item and haven't heard back from them regarding my refund.
I ordered the Nike Air Max 97 'Script Swoosh' on 3/15/20 for *** The subtotal was *** after taxes and shipping. I purchased through Afterpay, so it's 4 payments of *** My order number is XXXXXXXXX. The SKU is CKXXXXXXX. I received the (wrong) shoes on 3/20/20. The shoes received are Nike Foamposite Pro's. I reached out to customer service on 3/20/20 and haven't received a response. Their window for returns is 3 days and I do not want to lose the opportunity to return because they're taking too long to respond. The company guarantees that all of their products go through verification/authentication before being shipped to customers, but clearly this did not occur. I would like a refund NOT in the form of GOAT credit because this mistake is completely their fault and I do not wish to purchase from them again.
I would like a full refund (NOT GOAT CREDIT) of my purchase.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
I sincerely apologize for the delay in response and receiving the incorrect sneakers, instead of the Air Max 97 'Script Swoosh' purchased. We want you to be fully satisfied with your purchase and I am happy to help. We initiated a return for your sneaker and provided you with a return label. As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
Since we don't hold any inventory the sneakers available on GOAT are listed and sold by individual users, and also the reason why we provide a refund so you may be able to repurchase the correct item.
We sincerely apologize for the inconvenience.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
If I could give them 0 stars I would.
My husband order the new yeezys from their website we received them today and for our surprise we received a Nike shoes with a panda on it we paid $330 for yeezys and ended up receiving a pair of ugly shoes.
Never received order... GOAT won't take responsibility and refund me for the order.
Order #XXXXXXXXX
I placed this order in January and when it didn't arrive in February, I contacted customer support. I was asked to fill out an affidavit for insurance purposes, which I did, and was told weeks later that GOAT wouldn't be refunding me and that I should contact my bank for reimbursement. I've since contacted GOAT and my issue still hasn't been resolved.
This is not my bank's responsibility. I bought shoes from GOAT, which I did not receive, and GOAT needs to take responsibility. I'm extremely disappointed in GOAT's customer service and will no longer be purchasing shoes from GOAT.
I'd like a full refund or at least a phone number to contact, like I've asked for in my precious requests .
I'd like a full refund of
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
We attempted to open an investigation and claim on your behalf with the courier. Unfortunately, he courier denied your claim, therefore a refund is not possible. You will need to reach out to the courier directly for specifics as to why they denied your claim and to your bank for further advice regarding obtaining your funds back.
We are sorry about this.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This company as a whole need to be shut down. I purchase a pair of shoes on March 5th been shipped verified and everything. Today's date is the 19th of March it's been 2 weeks still haven't received an UPS confirmation saying it's been shipped. No delivery date nothing on top of that I also had another shoe that made to their facility today also. How I get tracking number before being verified that's *** backwards to me. What they going to hold that shoe for 2 weeks to. I been asking for a refund for the first shoe keep getting the run around with the same emails by different employees. I advise anyone and everyone DO NOT BUY them.
My boyfriend purchased him self and I YEEZYS for my birthday FROM GOAT. when we received them we KNEW there was something off about the shoes. We compared them to our other shoes AND they were DIFFERENT a friend of mine who works for a shoe company told me she was CERTAIN ours were fake. When we emailed goat they worked with us and gave us the credit back after a week. WE DEMANDED the money back because we would've never purchased had we knew they were fake. They would only give us credit! DO THEY REALLY EXPECT US TO EVER BUY SHOES FROM THEM AGAIN?!!!! Do not buy from goat !!!!!!
goat will not refund us for the fake shoes they sold us. They are only offering credit which we do not want. We won't buy from goat again
Order # XXXXXXXXX
Yeezy boost 3502v yecheil
Amount
We want a total refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our support team has reached out to you.
Currently, they are still working with you in regards to this case and have not yet had our verification team review your concerns.
Please work with our team directly for further information and for this to be addressed.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted GOAT and have proof that I was left with NO response. It has been 2 days now.
Hi there,
Thank you for getting back to us.
I do indeed see you are working directly with a member of our support team at the moment.
We do apologize for the delay as we are experiencing a high volume of requests. We truly appreciate your patience as we help address your questions.
Please know that we will personally share the information you sent with us to our Verification Team to come up with an appropriate solution. Rest assured, we will follow up as soon as we have an update.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
The app is great and had promise but it's a Scam if you ask me. The company tries on the honesty of the seller which is dangerous. For my only order of over 400 dollars the shoes were received by GOAT from the seller and then magically disappeared? There was an issue with the courier they wanted to use them they said they were escalating, and now five days after reporting the issue I'm just being ignored and not given either a reason to where my shoes are OR even better just issuing a refund. This is false advertisement and fraud on their part. Seems like they are double dipping and getting shoes from sellers saying they are lost and reselling for double value. I will never use GOAT again and I will be resorting this to my company as we are their largest platform for marketing.
Submitted a ticket for shipping out shoes with incorrect info and Goat has not responded to my claim.
I opened a ticket with Goat on 3/14 in regards to shoes that were mistakenly shipped with the wrong label. They have not responded and cancelled the sail. I sent them the sales numbers and tracking info and have received no response. The two order numbers were *** and ***. There were two pairs of shoes sent that Goat will now receive and will not pay out on one as they cancelled the order without responding.
I would like the payout of this order
Please close
I ordered a pair of shoes and the carrier left it on the front steps there was no package when I arrived company refuses to reimburse
Consumer refused to reimburse me as it's my fault this company doesn't require signature and they allow there carrier to just leave packages valued at *** plus on the front steps I am not a happy customer and want my money back I've purchased over 6 pairs of shoes for me and my wife on here and this is by far the worst service I am experiencing due to the business the consumer is left *** out of
I want a full refund !
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
We contacted UPS to open a claim for your package.
The claim has been investigated and reviewed, and it looks like UPS will not approve your claim.
Regrettably, there is not much that we can do on our end at this time since the claim was denied. You will have to reach out UPS to figure out the status of your claim and the reason why it was denied.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Ups is the not people I bought the shoes from you should be refunding me due to your negligence, as a company you're suppose to ensure you take every step to protect your customer and there purchases
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
When a claim is denied by the courier there are no further actions we can take, please follow up with the courier directly to why they did not approve your missing package claim.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I made my order on March 6th and it is now March the 17th and haven't received a tracking number or verification
I paid *** dollars and my order number was
I want the sneakers I ordered
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
We do see a member of our operations team has reached out to you.
Currently, the majority of orders are shipping to customers on time experiencing minimal fulfillment delays. Given the dynamic nature of the COVID-19 situation, we are experiencing some transit delays with all couriers.
Your package has been verified and is prepared to be shipped out soon!
We sincerely appreciate your patience and cooperation throughout this stressful time!
We will be sure to keep you updated as soon as your shoes ship out!
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Horrible! Ridiculous fees and shipping time. Never order from here!
HORRIBLE customer service. Ordered a pair of golf shoes for a fundraising golf tournament. 2 weeks after order I still didnt hear anything. Wrote an email asking where they were. The next day I received an email saying they were "escalating" the email and I would hear a response at most in 48 hours. 5 days later emailed them again to inquire what was going on. The next day, day 6, I recieved an email from a guy named "Sonny" who said it was UPS fault and basically didnt know where they were. I asked for a refund since the golf tournament
had passed *** heard nothing back for 2 days. "Sony" then said per their policy they could not refund at the time and I had to wait another 3 weeks before they would even look into the refund. I wrote back conveying my displeasure with the matter, and never heard back from them again. I also never recieved an email from them saying it ever shipped through UPS which I had on previous orders. I collect sneakers and will not be using them again. I believe they purchased FlightClub in 2018, which is a bummer, but will now take my business to StockX who have been great so far since I started using them. Would give negative stars but that option is not available. If you want to purchase sneakers going forward, I highly recommend going through someone else.