Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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The GOAT app & website will not allow me to purchase items, and when I emailed customer service about this, I got no response. It's been a week.
Back in December I bought yeezys that I ended up returning *** with shipping). I get a store credit of *** which is missing *** of the original *** payment. That's flag #1. I then try to purchase a shirt with my store credit, I connect my credit card, and now it's saying "oops your payment can't be processed." Okay. I try using another card. same message. There's no reason for the message when both cards have enough funds & match up with address & name. I email GOAT looking forward to a response within 2-3 business days as claimed in the website, and it's been over a week. Still no answer, just an email saying my feedback has been sent and is waiting an answer. This is not my first experience with GOATs customer service being absolutely trash.
I am looking forward to getting the rest of my store credit *** from a *** return (of which they only credited *** and a response as to why my payments are not processing!
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Unfortunately, it appears that the order number that you provided us is associated with a different profile. The GOAT Credit was refunded to the account that was associated with the order.
For security purposes, we are unable to provide you with details about the associated account. Please check to see if you have another account.
Lastly, we are unable to transfer GOAT Credit from one account to another. You will need to access this account in order to use the GOAT Credit.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Customer service reps wint give me an answer. It's been two weeks!
It's been 2 weeks. My card has been charged. Their customer service reps refuse to give me an answer regarding my order. They are a third party sneaker selling service. Once they receive the shoe from the seller they are supposed to verify it and ship it to the buyer. The sellers shoes were shipped to GOAT over a week ago! I ask them what's going on with my order and I get a different rep everytime giving me the run around through email. First they said I would receive a response in 48 hours because the person verifying found an issue. 48 hours passes and I get another rep telling me I need to wait 5 more days now. At that point it would almost be a month since I ordered! At this point I am fed up and just want my money back. They refuse to respond to my request. They dont even have a phone number I can call and inquire about my order! Horrible business practices.
I want my money back immediately.
Hi there,
Thank you for reaching out to GOAT.
We do not see any current orders you have reached out to us for.
If you are still having any issues please reach out to our support team directly so we can assist!
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered/bought a pair of shoes that I did not receive. My emails are no longer getting answered.
On feb17,2020 I purchased a pair of jordans(black cats) size 11 that I haven't received. Order #XXXXXXXXX.
I used my Visa card, Which cost after taxes *** I have emailed Goat concerning my ordered but I am no longer getting a reply back. UPS says
Goat never shipped the packed out. UPS tracking # 1ZXXXXXEXXXXXXXXXX.
I would love to get a full refund of the *** I spend with the business. Or a 25-50% percent off my next purchase
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your missing package.
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow a few business days for the refund to process.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
ordered a pair of sneakers, paid $120. and NEVER RECEIVED the shoes.
The company says they will not reimburse me bc the USPS claims they delivered.
Screenshot XXXX-XX-XX at 9.28.09 AM.jpeg
I (my daughter) purchased the sneakers online and I NEVER RECEIVED them.
I am have been to my local post office, UPS office and spent HOURS trying to either get the shoes OR MY MONEY BACK!!!
Tue, Feb 25, 9:29 AM (8 days ago) to me
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a previous missing package claim we were unable to assist with under a different name but the same email- We could not file a claim as we cannot be liable for orders delivered to Surepost.
We do see an additional order you are having issues with, with information you do not recognize. At this time our team is looking further into the issue and investigate with the courier.
If you have any questions or concerns please reach out to our support team directly.
(The consumer indicated he/she DID NOT accept the response from the business.)
My daughter ordered the shoes for me from her account: ***
If GOAT is responsible for selling the shoes, collecting my money... then they need to take responsibility for HOW the package gets to the customer... no?
The USPS seems to be the party who left she shoes on the "front" porch of a large NYC building... Anyone with ANY sense would never do that!
GOAT needs to follow up w their delivery carrier(s) and either have the carrier reimburse me OR THEY NEED TO REIMBURSE ME FOR NONDELIVERY OF ITEM PAID FOR>
Isn't that the best business practice for a company that makes thousands of dollars selling sneakers?!
Their complete lack of taking responsibility in this case is very troubling.
And the fact that they have not responded to my MANY emails is also just bad PR.
Please help me to recover my money or I would gladly accept another pair of sneaker... since I shelled out $120. and got nothing but stress for it!!
Thank you so much.
Document Attached***
My daughter ordered the sneakers for me.
I never received them. Only after calling UPS was I directed to the USPS who claim to have delivered to the "front porch" of my large NYC building. NO ONE with ANY sense would leave a box at the door... or even the lobby in my building with notifying the customer that the package would be left there. THIS IS NYC!!
GOAT takes no responsibility whatsoever.... though they took my orderA ND my money with NO problem. $$$
They are responsible for getting the product to the customer... or at least following up with their delivery service(s) and holding them responsible. no??
GOAT sells thousands of sneakers and makes LOTS of money. I ordered from them trusting that I would give them money and I would receive what I paid for. This has been a stressful, frustrating situation.
They should replace the shoes with another pair OR reimburse me.... This is very bad PR and bas business practice.
Thank you so much for your help with this matter.
Hi there,
Thank you for getting back to us.
In regards to your previous missing package claim we were unable to assist with as this was passed off from UPS to be delivered with Surepost, you will have to settle this was the courier.
In regards to your recent missing order, our team has reached out to you for verification or your account information, please get back to them directly so we are able to further assist.
If you have any questions or concerns please reach out to our support team directly.
THE ORDER WAS ACCPETED ON FEB,21. BUT I DOESNT RECEIVE IT YET.
I BOUGHT A PAIR OF SHOES GAINED BEFORE RELEASING, WHICH WAS ON FEB,21. HOWEVER, NOW,MAR,4, I HAVEN'T RECEIVED IT YET. THEREFORE, I REQUIRE TO CANCEL THIS ITEM. BUT NOBODY REPLIED TO ME WHEN I REFER THIS REQUIREMENT.
I WANNA CANCEL THIS ORDER.
nobody replies to me after I require to cancel this order
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
The release date of your sneaker is on 02/29/2020 and the seller was able to ship it to GOAT for authentication on 02/25/2020 which was prior to the release date. Since the seller needs to ship the sneaker first to us for authentication, the order arrived at GOAT warehouse on Wednesday 03/04/2020 it was shipped out immediately after authentication.
Once again we do apologize for any delays.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
As you say, the relase date was on FEB.29. The reason that I had ordered this item on Feb.21 as special item is that I wanna get it before releasing instead of delaying. Noemally, the seller should ship this item to goat on Feb.25, however, this item has been shipped to Goat on Mar.4. Whatever the shipping issue the seller causes, I do not accept that the seller shipped to GOAT on Mar.4, where I can buy this item after releasing again. This is his fault, not mine. I do not stand that I paid for his problem. I do nothing except returning, is it unreasonable?
Hi there,
Than you for getting back to us, we are sorry this was not the answer you were hoping for, we do not control how long it takes the courier to deliver to us once it has been shipped.
Please note that you agreed to our return policy at the time of checkout, and pre-released items are not eligible for return.
We want you to be happy with your purchase, which is why we accept returns on New In Box, New No Box, GOAT Clean, apparel purchases, and accessory purchases that are in the same condition as when shipped. We do not issue refunds or accept returns or exchanges on special items (e.g., Vintage, Sample, ID, Custom, Defect, Pre-Release), any used items, any GOAT Storage items, any items listed as "Final Sale" on the checkout page, or any items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases. For more information, please view our Purchases and Returns Policy here.
https://www.goat.com/returns
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Aa you said:" we do not control how long it takes the courier to deliver to us once it has been shipped." Does it mean that it can be shipped to Goat weeks later even months later, furthermore, 1 year later without any restrictions? On FEB.21, I had ordered this item and this item has been shipped. Normally, it should be shipped on FEB.25, but this item shipped to Goat on Mar.4, extending 1 week. I believe the Goat Platform and therefore, I ordered pre-released item on Goat. However, Goat does not have any protection for buyer, where there is no more restriction for sellers. Is there a question whether I pay for seller's fault? I am sorry that I cannot stand that I pay for his fault. In addition, does special item have special return or canceling policy, instead normal policy?
I ordered INFANT shoes off of Goat and I received something completely different.
I ordered infant shoes top 3 air Jordan's and received size 11 red roshes MEN shoes how does that even get confused I have the email and there app that I ordered the infant shoes I need the correct shoes by Thursday. This is absolute ridiculousness. They need a customer service phone #. I reached out to them an they are not replying
I want them to exchange these size 11 all red roshe Men shoes for my infant top 3 air Jordan's I ordered. And I need them here with there expedited shipping one day. This is not my fault
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
At this time we do see a member of our support team reached out to you.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. We did provide you with a return label.
Once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of $59.16 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming weekend!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
I give them 0 starts or -1 stars. Seems like goats response teams messages are computer generated, very generic and probably are exactly the same they send to their other users . Will never shop or sell to them again . I sold them a pair of space jam 11s which I bought myself at foot action and also included the original receipt . They are now telling me that the shoes are replicas. Either they are trying to swap my shoes out with fakes or there authentication team sucks . Buyers and sellers beware . They are actually worse than stockx and this whole time I thought stockx was the worse company
Terrible customer service, terrible policies. They don't care about their customers. Horrible reputation on Revdex.com. And I can see why
First of all, customer service is TERRIBLE. There is no phone number, only online form submission that takes more than 48 hours for them to respond. And when they do respond they're unprofessional, don't listen, and are no help. I ordered only once and will never order from here again. I ordered a pair of shoes, just one, supposedly brand new, but arrived dirty and broken. After a very very long wait for delivery, I was very disappointed in the shoes condition. So as any normal person would do I wanted to return for refund. But their polices are also TERRIBLE. First policy is return policy, they take a big chunk of your money for shipping costs and want to refund as credit for future purchases.. that is terrible. Another terrible policy is when they do approve a return they e-mail you a shipping label and have only 3 days to ship it before it's too late. And the return label didn't arrive in my primary inbox, instead it arrived in my spam so me going crazy waiting for the e-mail notification my 3 day window was closing. So between the customer service, quality of the purchase, and return process.. it is not unusual for me not to want to purchase from this company ever again. So why in the world would they think its okay for my refund to be credit for future purchases?? I want my refund to original payment method minus $20 for shipping costs, Which in 2020 is ridiculous to not have free shipping. Horrible experience with this company and if I do not receive my refund to my original payment source then it'll will be a waste of money because I don't want business with them ever again.
Refund to original payment method, NOT CREDIT
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order your order.
We have taken a look into your order and we do see it was returned back to us.
Every return is reverified by our team of specialist, in this case, they did not have any issues with the condition of the shoe.
Our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is as marketed.
Please do kindly note if there were any issues a return would have no been honored.
We are sorry that these did not work out, at this time your return and refund has been processed to your account per our return policy, in the future, we highly advise waiting for us to get back to you so you can provide the necessary information needed to investigate any issues.
If you have any other questions or concerns, please feel free to reach out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
Na
this company GOAT who sells online/ shoes through there app, has poor customer service of not responding back, also has taken my ***
I order a pair of shoes on Feb 10th at 1035am,at 4:44pm on same date I received a email from GOAT stated order was cancel, due to bank issue and that 160.00 was charged back to GOAT CREDIT. I emailed back a request to resolved issue, REP Francesca Hernandez REPLIED and stated that I needed to contact my bank to get a 5 digit code to finish the order for *** Which I did and also got the needed code. now since then I've been trying to locate on there website where to enter the dam code, the link they sent me didn't help either. since then I've emailed there constantly with no responds from them. now there have my 160.00 credit that I can't even *** used.
my money back
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments have team reached out to you in regards to your order.
Unfortunately, your original order was canceled because you did not respond to our request for verification. We have issued a refund back to the original form of payment
Your account is currently on hold pending verification but the hold has been removed. If you attempt to make a purchase, please use a method of payment you are able to verify and let us know if you have any problems. Again, all orders are subject to review so your next order may require verification. If that happens, please check your email and respond to any requests for verification. We apologize for any inconvenience this may have caused.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I sold a product through GOAT's platform to a buyer. GOAT damaged my product, canceled the sale, and refuses to ship the product to me unless I pay.
Most of the relevant info will be in the pdfs of the emails I have had with GOAT that will be attached. To summarize: I had sold a pair of shoes through GOAT's online marketplace to a buyer. My product was shipped to GOAT, so they can authenticate the shoes before completing the purchase and sending the shoes to the buyer. I was notified that the shoes I had sent had a stain. I have not touched the shoes since I bought them originally through retail and took pictures for GOAT so I can sell them on their platform. They informed the buyer and they cancelled the sale. I knew right away it was impossible for this damage to come on my end. It looks as if their employee who authenticates the shoes had gotten food or something on my shoes while they checked them out and took pictures. I demanded for the shoes to be fixed/cleaned and sent back to me. GOAT has refused to cover the damages and has stated that I can only receive back the shoes if I pay them for the shipping. Not only did they ruin my sale of over $300, but they now want me to spend my money to receive my property which they damaged. I have repeatedly requested they fix the damage and return the shoes to me and have refused to pay anything to them. I have requested to speak with a supervisor, but they have not gotten back to me with the appropriate response time or an equivalent response time as their other representatives. I am attaching all of my emails and their pictures of my damaged shoes. They have also not sent me the pictures I had submitted to them originally to list the product. These pictures should show my undamaged shoes. I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself. I refuse to give them any of my money. I no longer trust this company and will not do any future business with them.
I have realized moments before submitting that I can only include 1 attachment. I have a total of 4 attachments to submit. I hope to hear from someone so I can submit all 4. I will submit they primary one now. Thank you.
I want the damage to be repaired, or the shoes replaced. They can continue on with my original sale as well, or pay me to fix the product myself.
Document Attached***
Here are all 4 pdfs I wanted to attach to the original complaint submission.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support has team reached out to you in regards to your item.
We can confirm that the shoes were received with the stain. Please refer to the photos that have been sent to you in regards to this order.
Due to the stain found on the shoes, we are no longer able to advertise the shoes as brand new.
All decisions made by our verification team are final.
Thanks in advance for your understanding, you will have the option to ship the item back to you or put it on consignment.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
They replied with the exact kind of reply they have replied with multiple times already. Once again, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and they continue to not acknowledge this request. They ask me to contact them directly, yet they haven't replied to my most previous direct contact. GOAT's customer service is proving that they must be completely inept. At this point at appears that they are trying to steal from me.
Hi there,
Thank you for getting back to us.
We do apologize this is not the outcome you were hoping for.
We will be standing by our verification decision to not accept this item as it was received with issues.
Please note that we have camera footage at each warehouse to ensure verification and shipping of products are done correctly.
You can either put your shoe on consignment or choose to have the item shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
ONCE AGAIN, they are refusing to acknowledge their wrongdoing and are making no effort to right their wrongs. They damaged my property and not only are they refusing to cover this damage, they are refusing to send me my property back without me paying them. I WANT MY PROPERTY BACK AND I WILL NOT PAY FOR THIS TO BE DONE. I have requested the photos I took of my property and submitted to them prior to me sending my property to them, and THEY CONTINUE TO NOT ACKNOWLEDGE THIS REQUEST. They claim to have camera footage of their verification process, but they do not provide any evidence of this and have not suggested that they have reviewed such footage. It still seems apparent to me that they are trying to steal from me as they are still making absolutely no effort to correct their mishandling of my property.
I CANT CASHOUT MY MONEY OR USE TO BUY ANY SNEAKERS IN THE GOAT APP
I have sold 2 pairs of sneakers
First 1/24/20 second 2/17/20
And I was trying to cashout and I couldn't because goat need to text you a code verification to your cellphone and I had change my number. So I send an email with all my information and the old and new number and all I get is an emails saying they working on it . So I have send more than 50 emails . And even send a DM on the goat Instagram account and I couldn't get any body to help me out
So I decided to use those credits to purchase a pair of sneakers and I cant use it for some reason saying I need to check my address or debit card # and. I did. And all I get is an error and nothing happen . To this point. I told them im going to file a complaint through the court
I want to be able to cash out my money or use it on buying a pair of sneakers
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account change.
We apologize for the delay as we have a specialized team that takes care of all sensitive changs for the security of our users.
We do see they were able to verify the information you provided and complete your request
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat is a absolutely disgusting and inefficient! I placed an order for new UNC to Chicago Jordans but instead Goat sent a cardboard box containing old kid's Jordans in a different model. I have been unable to receive a refund nor contact anyone from GOAT to resolve the matter.
Terrible customer service! Emailed responses are generalized "scripts" that do not help customers!
22 Feb 20 I purchased a pair of new Yeezy 350 V2 Tail Lights from GOAT, order #XXXXXXXXX.
- At first the item was being shipped from DHL. Then a day or so later the shipment method changed to UPS departing from Culver City, CA with an estimated delivery date of 27 Feb 20. I opted to receive notifications from UPS on the status of my delivery but there were no changes from the original "Ready for UPS" status.
- When there was no status changes and I still had not received the shipping confirmation from GOAT I began to get concerned. On 25 Feb 20 I contacted GOAT and requested a status update. A GOAT representative responded very fast and I was assured that my item was authenticated and would be shipped no later than 26 Feb 20.
- Ok, so now it's 27 Feb 20 and the UPS status has not changed and I have not received a shipping confirmation from GOAT or an update on the status of my purchase. I contacted GOAT using the Support link and Twitter. The same representative who "assisted" before Irish sent me a response within 30 mins. It's like they copy/paste from some manual, it's like we never discussed this before. She proceeds to tell me that my item was verified (yea, I know) and that it hasn't been shipped yet (duh). I replied immediately stating that this did not address my concerns and requested that my ticket be escalated. Crickets, nothing heard after that.
I am really frustrated. The lack of transparency! How is that my order has been sitting in CA for over a week and the seller (GOAT) will not tell me why. At this point I would cancel my order, if that was even possible.
I am seeking a full explanation of my order status with someone other than Irish. If my order isn't shipped by 28 Feb 20 (and confirmation obtainable from shipping service) I expect a full refund to my original payment method, to include taxes and reimbursement for shipping.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
We sincerely apologize for the delay with your GOAT order and are sorry to hear about your shipping experience with this particular package. We expect our shipping partner to provide excellent delivery service to our customers, and we regret that you had an unpleasant experience with this shipment.
We've contacted the courier for an update and we expect your order to be recovered and have the updates reflected in the tracking link within the next 72-96 hours.
As for the credit, it will appear in your profile via the GOAT app. It shows the credit was processed, try logging out and logging back in see to see if that helps.
In the meantime, we kindly ask that you monitor the tracking link and to notify us if it does not update in the next 96 hours (4 days) so that we can provide further assistance:
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I orderd a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I ordered a pair of off white AF1 black size 11 and received some low top jordan 1 size 7.5... I paid almost *** and received these...
I've used goat in the past and have never had any real issues. Not sure what to do next. I've reached out and have not herd back. I know mistakes happen but this is a big mistake
I need my money back. And I'm not paying for shipping to ship these back... hopefully goat will see were the mistake happend and issue me a refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong shoe.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We did provide you with a return label, once the incorrect shoes are received at our warehouse, we'll issue a full refund in the amount of *** in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We also added an additional GOAT credit to the account that you can use towards the next order. The GOAT credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
Thanks for bringing this to our attention and we appreciate your business, I hope you have a wonderful upcoming week!
*Please note that the shoes must be in the same condition it was received in order to receive the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a pair of shoes on 2/12/2020. The order is now deemed "undeliverable" and has been sent back to GOAT. I have not received a refund.
I ordered a pair of Air Force 1 '07 White' sneakers on 2/12/2020 under the order number *** The sneakers reached the UPS Store on 2/25/2020 but we're returned to GOAT and deemed 'undeliverable.' I have yet to receive any information from GOAT nor have I received a refund. I have sent a request to their customer service that supposedly operates 24/7 yet I haven't received a response. Please return my money back.
I would like a refund issued back to my card immediately (NOT STORE CREDIT).
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our operations team reached out to you in regards to your order and refund on the 6th of May.
I do apologize for any miscommunication from my colleague, please do note that it may take your bank issuer up to 10 days to process the refund on their end we always suggest reaching out to them directly to inquire what their typical timeframe is.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
This company owes me *** which is in my credits yet I'm unable to cash out cause they will not update my phone number, which they said they would.
They are withholding my money from being cashed out forcing me to use the money owed to me for merchandise on there website. When I contacted them to resolve my issue they told me they would respond within 48hrs they didn't comply with there own terms they gave me I have contacted them multiple times an still ha ent resolved the issue of updating my phone number so that I can receive the money for the item I sold. This company has stolen my money cause they can't resolve my issue and are forcing me to buy products to use the money that is owed. This is a disgrace, so unprofessional
Have my phone number updated so that I can cash out the money that's owed to me. I do not want to purchase any products currently an want my money that they made money off of sent to my bank account.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our payments team reached out to you in regards to your account.
We sincerely apologize for the delay, as we have a specialized team he reviews and updates sensitive and private information for our users.
We appreciate you verifying your information and have now updated your account with your new phone number.
Please let us know if there is anything else we can assist you with,
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
They updated my info so I can receive my money, for now
Don't walk away from this place, RUN! This business is running a total scam operation here.
I bought a pair of shoes that I paid extra shipping on, wore them for ONE day and they hurt my feet real bad. I started a return with GOAT, sent them back and they received them on the 12th of the month. It is now the 26th and I heard NOTHING. I emailed yesterday, and they said "can't return used shoes, we can either sell them for you or ship them back and YOU have to pay the return cost" I really wanted to go off on him but instead I'm going to go here to make a complaint. That is RIDICULOUS that you are holding my shoes HOSTAGE and won't let me have them until I pay return shipping. This whole company can go out of business, I hope it does! This is such a horribly run business.
Also, how DARE you not even send any correspondence since the 12th
I am seeking either the full refund of what I paid or send me my *** shoes back and YOU pay the shipping.
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your return.
Every return is reverified by our team of specialists, our specialists inspect everything from the label to stitching, texture to color, and so much more to ensure every sneaker is received back in the same pristine condition it was shipped to you in.
Unfortunately, our verification team did find signs of use when this was received back to us, therefore we are unable to honor a return as it does violate our return policy.
***
Our team did reach out to you with the below options and photos showing signs of use.
Option A: Consign the sneakers with us. We will re-list the sneakers for you under your account at the original price paid. Once the sneakers sell and the order has been processed, you will receive payment according to GOAT's Fee Policy. You may change the listing price at any time within the app.
Option B: Have the sneakers shipped back to you. Please note shipping costs may vary based on the weight, location, and value of the sneaker. These costs include shipping both to and from our facilities. Once paid, we will send you the tracking information to follow the shipping progress.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
*** poor. I am not paying to have my shoes shipped back to me. I have already disputed the charge and I will be blasting you on every review website I can.
Thank you so much!!!
Worst company in the entire world
Hi there,
Thank you for getting back to us.
We are sorry this is not the outcome you were hoping for.
Please reach out to us directly with your decision, if no response our team will move forward with cosigning the sneakers. Please note if they are cosigned you are able to deactivate this listing at any time before it sells, and opt to have the shoes shipped back to you.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
It is still a horrible resolution, I refuse to accept it as one.
Hi there,
Thank you for getting back to us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Received 2 wrong sized shoes. Incorrect Refund. No Response from Customer Server
I ordered a pair of Sneakers from GOAT on 2/14/20 (ORD#***). However, when I received the sneakers from GOAT, I received one shoe that is a size 9.5, and the other being a size 10.
I was completely furious, as the price of the sneakers had now gone up. However, I reached out to GOAT to get the correct sizing.
Instead of rectifying this issue, by getting me the correct size, they had me send back the sneakers, and they would "refund" me.
Now, here is where the issue comes into play. I send the sneakers back, and the they refund me in GOAT CREDIT. I don't want GOAT Credit, I want the money back that I had initially paid for the sneakers.
And the price had gone up, so I don't want to have to pay the differential to receive the sneakers that I had originally purchased 2 weeks ago.
Then magically a pair is uploaded at the same size, and same price I had paid (Could it be the exact same pair I had JUST returned? I asked...no response!)
However, now they are not responding to my communications on any form of social media, or on my ticket; when I am trying to ask if they could either verify that this would be a new pair, that the error is corrected on, or if they can just process my refund to my original method of payment, as would be most reasonable.
I want GOAT to respond to my ticket, and refund me to my original payment method. I no longer want to even purchase the sneakers from them anymore, this is ridiculous, especially when they could have just uploaded the exact same sneakers, and be ready to get over on somebody else!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
A member of our support team reached out to you in regards to your concern with your shoe.
We are very sorry about this and have honored a refund to your original form of payment for the inconvenience.
Your request has been submitted and the refund should be changed within 24 hours as long as the credit is still available in your account at the time our accounts department processes the refund.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance
Never received item will not issue credit
Refund
Refund
Hi there,
Thank you so much for reaching out to GOAT we are sorry to hear about your concerns.
I do see that a member of our support team reached out to you in regards to your missing package.
You were requested to fill out a written statement and provide additional documents so we can open an investigation with the courier and our insurance company.
You have updated us that you are unwilling to provide this to us, unfortunately, we are unable to move forward unless these are provided.
Please reach out to us directly if you decide you would like to provide us with this information.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat.com cash out fraud
Saturday 2/22/2020 notification that cash was available. 2 part verification no verification code. Emailed Goat. Sunday Goat texted, delete and reinstall. That did nothing. Monday Goat texted, Will prioritize could take 48 hours. Tuesday, nothing. Now working on Wednesday. The 2 part verification is being used as gate keeper software and is completely unnecessary. They send a 6 digit code to the phone sitting in your hand. Then you can only transfer cash out to a PayPal or bank account you already selected.
Delivery of funds (cash out, payment due).
Goat updated their software at the end of January. From the complaints on play store the update has all sorts of bug. At this time I believe this complaint is not valid.
After deleting and reinstalling the app several time over the course of a week. I finally got the app to work correctly. the problem was with the software update and has been resolved. Thank you for the help.