Goat

4 orders were cancelled with no explanation. 2 were from storage now nowhere to be found, one missing refund. 2 other orders cancelled with no refund!
1. Order *** from storage cancelled. Shoes are missing from Storage in my account.
2. Order *** from storage cancelled. Shoes are missing from Storage in my account. *** shipping not refunded.
3. Order *** for *** cancelled with no refund
4. Order *** for *** cancelled with no refund
5. Why isn't there anyone responding to support tickets???

The appearance of my order was not what I was told it would be The shoes was supposed to be new and when I got them the stitching on them wasn't right
When I ordered my shoes I order them new and paid $25 for instant shipping. When. I received my shoes I noticed that the stitching on the shoes wasn't right. There was black stitching where there should've been white stitching and there was stitching hanging out on other parts. I emailed the business several times since receiving my order and haven't heard back. I paid $265 for new shoes, there shouldn't have been anything wrong with them.

GOAT account was hacked and someone used my credits to make a purchase. I tracked the shoes, returned to GOAT, and they have not refunded. (3months)
On December 24, 2019, someone hacked into my GOAT account and attempted to make several purchases. I was able to cancel most of them but one of them got away. The purchase was for *** I have my email linked with MyChoice ***, so I was able to track the shoes. I had them change the delivery to a *** Store pickup and have them send back to the sender (GOAT). Shoes were back at the GOAT warehouse January 10th. As soon as I found out about the fraud in my account I emailed GOAT support but didn't receive a response until a week later. The same generic response that they are busy and will contact me soon. It has been almost 3 months without a resolution. All they did was update the ticket number and put on the purchased shoes that a refund will be issued, but they never did. I was writing to them daily, trying to get my money back. That didn't work, so I am here now. I am hoping I can get some type of resolution. I went out of my way to get them their shoes back and they still treat their customers like they don't exist. I received an email February 12th that I was refunded and to change my password to release a hold in my account. I changed my password but no refund was issued. Once again I am waiting for a response from their reps.

They cannot process my payment and I still have 3 shoes which value more than *** in their storage that can not be delivered to me.
I bought these shoes two months ago and it has been one month that I can not process my payment. I got *** more shoes in their storage

Customer service won't respond to my phone number change request to withdraw my funds.
On 2/12/20 I sold a pair of yeezy 350's to goat for a payout of *** The shoes were dropped off at flight club NY for a in-store drop off, on 2/15/20. I recieved payout of *** after dropping the shoes off shortly after, and when attempting to withdraw the funds to my bank account like all other sales, I received a notice disabling me from doing so unless I complete a two-factor authentication using my phone number linked to my account. The only issue is that phone number linked to my account isn't in service anymore as I purchased a new phone as of last year,

So I contacted GOAT support app and made a claim for a phone number change on 2/15/20. They requested my old number, last four digits of my bank card linked to the account, new number and email. I submitted all the requested verification information and they replied the next day 2/16/20 "I've escalated this ticket and a member of our team will follow up with you. You should receive a update within 48 business hours, at the latest...... If not, please follow up with us by responding to this email thread"

Two days passed and no response back from goat, it is now 2/18/20 and I created a new ticket through their customer service app as directed to do so if no response if given. They only respond with a automated massage saying, " We have already escalated your other ticket for the same issue, if your need to follow, please do so by responding to the original email thread. Creating new tickets for the same issue will further delay response time and will cause confusion"

It is now 2/20/20 and no response from both created tickets have been made even after the 48 hour window time given for a follow up just to change a phone number. I am now contacting Revdex.com as in hopes to get my money back and bring attention to this matter as this company is conducting shady business.

Ordered shoes and never received them and they won't give me a refund!
HORRIBLE HORRIBLE HORRIBLE!!! Ordered shoes on the 10.18 and requested these to be shipped on 12.11 but I never received them! They informed me on 19.13 that they would file a complaint with their insurance company and I would receive my refund within 14 days, it's been TWO months and still no refund!! Now they tell me they filled a claim with the courier which is a completely different story! And the worst part is that they inform you in small letters that if you don't check with them on the status they will assume the problem is solved and you will not receive your refund! So I'm checking with them on a weekly basis just receive a reply with zero updates by this customer service guy who apparently can't be bothered with helping you actually resolve the issue! These shoes cost 400 dollars!!!!! Save yourself a lot of headache and use a different vendor!!

Order place 1/31/2020 No shoes no refund no response it's 2/21/2020 Just auto replays stating my order is Escalated. UPS link to no order shipped yet
On 1/31/202O placed a order for Jordan 9 blue racer followed up after 10 days told my order would be escalated. Emailed 11 different times no replay just Auto message today is 2/21 and still no replay . Site states 7/10 day's the 2/11 would of been 7 days 2/14 10 business day's we are at 14 business days with the holiday .

Ordered product, returned product have confirmation it was delivered back to Company. Company refuses to refund.
See attached item. I ordered 9.5 women's air-force one, I received size 7.5 women's shoe. In my package there was a return label which I immediately sent back to return label in box. I contacted company GOAT there was delay in response, first rep I informed I immediately sent back she said we would wait for my order. The next rep emails me oh we do not put return labels in our package reach out to ups. I reach out to UPS they agree to investigate which shows goat headquarters received the package. The will not refund or investigate despite UPS telling them it was delivered to GOAT headquarters. Afterpay has agreed to reach out to GOAT a affiliated company. Afterpay also tells me GOAT is refusing to refund me. If goat packaged my product who put that label in there? 200 dollars and I one received the wrong order and now they will not refund me when this is clearly and operational issue with GOAT company.

***

Dec 27, 1:42 PM PST
I selected 9.5 women's and received 7.5 w shoe. Order summary says 9.5w. Shoes and box say 7.5 w. I returned shoes with shipping label that was in the box. Can I please get the correct order that you guys told me I would get. How long will this process take?

***
Sun, Dec 29, 2019, 6:43 PM
to GOAT

I do apologize I only took a picture of outside box and I mailed shoe back to return label that was inside of box. I was a bit frustrated because it says you guys verify these things. I blame myself because I should have checked before wrapping them. Do not know where this leaves the process.

*** (GOAT)

Dec 30, 10:02 AM PST

Hey ***,

We apologize for the inconvenience, once your order is received we will issue you a full refund.
Thanks,

*** Service Specialist GOAT

Made a purchase and attempted to cancel minutes later. Companies cancellation policy is vague. I was not allowed to cancel my order.
I placed an order and contacted the company (via email) to change my order to a different size sneaker. Then was told that they didn't have to power to change the size of the shoe. So then I sent another email requesting to cancel the order. I was told that the purchase could be canceled and in order to do so I should follow the steps to cancel. I made several attempts to find the "cancel order" option in my order details it was not an option. I sent another email informing them that I didn't have an option to do so. I contacted the company relentlessly detailing my specific issue with the app. and attached images that showed that I was not given an option to cancel my order even though it was within the companies 3 hour window. Every time I sent a help email I was told that I could cancel the order myself. Then several hours later I was told "Since this purchase was for a pre-verified item under the Instant Ship program, orders are confirmed almost instantaneously and we are unable to cancel at this time." This was not the case as I checked the progress of the item and it showed that the order was "ordered" and that the next step in the process was the verification. I continue the contact the company via email and was given the run around to no avail. I placed the order on Wednesday February 19th at 6:09 pm. The GOAT order #***. This was for a sneaker model # ***
Old Skool 'Rosewood' - Size US 7.5 M. I used credit card to pay for the item.
This has been a horrible ordeal with a company that seems to have no morals in setting specific practices that support their customers.

Placed an order for shoes for my son but within hours or early next day, we tried to cancel the order as my son changed his mind for different shoes! Right away I got an email saying since the order is in verification, it cannot be canceled. So I requested that after the verification (by GOAT) do not process the shipment of the same to me but instead return them to the seller and I agreed to pay the shipping charges but the shoes still got shipped to me. I read their return policy after the fact which is the most absurd one I have seen so far (for today's pro-shopper market) that you only have a 3 day window after receiving the item and even after doing so (and they approving it??), you only get GOAT credit for money spent minus shipping charges, towards future GOAT purchases!!!
Very bad business practice where they just want to steal your money - their emails almost look like auto prompted based on your requests and very repetitive, not geared at all towards helping you or to resolve your issues! Absolutely STAY AWAY from this company, do not buy anything from them unless you want to lose your money...
Choosing 1-star since there is no negative values allowed!

My account appears to be locked. Ive reached out to Goat and they will not respond.
I noticed that my Goat account was not allowing me to make offers or purchases of any kind. I opened a help request via the app on Wednesday, January 29th 2020 stating that I was unable to create offers. The next day (01/30/20) I received what seemed to be an automated response from "***." It said that the ticket had been escalated and that I "should receive a response within 48 business hours, at the latest." That same day I responded to the the email thread with a screen shot of the the error prompt that I had been receiving. On February 11th, 2020 I sent another email from within the message thread asking if I could receive a status update. It is a a bit after 11pm eastern time, February 18th as of my typing this message and I have yet to receive a response. This has been an inconvenience as I utilize the app for the purchase and sale of sneakers. Each day that I dont have access to my accounts features is a day that I may lose out on potential sales as both a customer and seller. This is because the sneaker market is one that is always fluctuating along with the fact that the products are first come first serve. Something that is one price today can easily double or triple in cost a week or two later.

GOAT cancelled my sale by mistake (admitted fault) and are charging me to get my shoes back. no more responses from their customer service team.
Sold a pair of shoes through GOAT on 1/31/19. Shipped shoes to GOAT within the requested 3 business days, also got a drop-off receipt as requested. Order was cancelled by GOAT on 2/5/20 because tracking wasn't updated by mail service. I sent proof of drop off and receipt to GOAT customer service and they acknowledged that it was their mistake for cancelling my sale. They informed me that another GOAT rep would contact me on getting my shoes back as they were delivered to GOAT (last e-mail on 2/6/20). Nobody contacted me so I followed up on 2/8/20 to see how I can get my shoes back, a different customer service rep got back to me and told me the instructions are in the GOAT app, which they are not, the new customer service rep did not read past transcripts of my problem. on 2/13/20, a new customer service rep (3rd one so far) charged me $9.01 fee to get my shoes back and they will not respond to anymore of my e-mails at this point. To sum up, I lost money from the potential sale that GOAT cancelled by mistake, GOAT is currently is possession of my shoes (my personal property) and are forcing me to literally pay for their error to get my shoes back. Also, their customer service is exclusively through e-mail contact only, they have no other means of contact, the slow responses and changing of different customer service reps is exhausting and allows them to potentially get away with stealing without facing any type of consequences. This should've been a very simple fix of just sending my shoes back, mistakes happen but they do not want to make this easy.

I am new to the whole sneaker culture. And I already bought the shoe. I shouldn't get charged twice
I made a offer on a pair of shoes on February 17th. I later decided to go ahead and buy them rather then wait. So I did. Then a little while later I get charged again for the same shoe that I had made a offer on. I just can't see why if I bought the shoe I wanted why should I have to take the same one just half a size up

I have purchased a pair of sneakers on February 9, and as of February 17 I have yet to receive the sneakers, they were marked delivered.
When I ordered the sneakers I expected them to be delivered but when they were marked delivered but I didn't receive them I contacted them and they asked me to sign a paper and give them my ID number, I do not feel comfortable sharing my personal documents with a company that scammed me. I have informed them that 3 times and they would just repeat the same thing, out of 3 years I ordered stuff online this has never happened to me before. The purchase total was $179.65, I ordered them on February 9 and I have yet to receive them. They keep asking me for my personal documents which I do not feel safe sharing since they scammed me, I paid for a product and they did not deliver. The sneakers were the NMD Japan RX XXXX edition.

Charged & told I'd be refunded for shoes I never received, but Goat lied! Should've received my refund 2/14/20 and still don't have my money!
2/6/20 I ordered Air Jordan shoes from Goat. Paid *** 2/7/20 Goat notified me be email that they canceled my order & I'd be refunded by 2/14/20. I haven't received my money from Goat. There's no phone number to speak with a live person. Email/ social media inbox message responses are generic and take 5 days to receive response, which is poor customer service. Bottom line I need my money immediately!

Ordered a pair of shoes for Christmas, I ordered them weeks before. Never came. Reached out 20+ times for refund. No help and no refund. Bring ignored
Before Christmas was problem date, my shoes never even came still to this day. I ended up buying shoes from somewhere else. I need a refund. I used my card. Payment amount $120.

I ordered shoes a month ago, not only did I never receive them but the company refuses to issue me a refund.
On January 14th 2020, I ordered a pair of Nike Air Force shoes(Order number: XXXXXXXXX) from this company. In total after shipping costs the shoes were *** and after they shipped I was given the delivery date of January 29th. On the delivery date I checked the tracking information and for some reason the shoes were being sent back to the original sender. When I reached out to customer service on January 30th to find out when I would be getting the shoes they sent me a broken UPS link, I told them the link was broken and once again they sent me another broken link. I contacted UPS myself to find out where the shoes were and they gave me a link connected to USPS. Upon sending a screenshot showing them the shoes were no longer in the care of UPS, customer support agreed that the carrier switched over to USPS(tracking: XXXXXXXXXXXXXXXXXXXXXXXXXX) however, I was ineligible for a refund because the shoes have not been returned. USPS has had the shoes showing in the same location since February 8th, when I contacted Goat shoes again on February 12th to ask for a refund since I believe there is an issue with shipping that I did not cause, I received the same exact automated message saying I was not eligible for my refund. I entered my information correctly on their site and for whatever reason I am not getting my money back for something I had no control over.

If I could give them negative stars I would. I ordered shoes as a Christmas gift with a guarantee they would be there before Christmas. I received them a week later, it was the wrong shoe in the wrong size. I immediately emailed and got approval to return them and a refund to be issued back to my original form of purchase. I shipped the shoes back the next day, and the whole process started over again. I got an email stating that they had returned it as store credit only despite the fact that I had already gotten approval for the return to be made to my card. I let them know that I had already spoken to a customer service rep that had stated I would be receiving my refund in 5-7 days after the return was processed. They said they would escalate my request and would get back to me by 48 hours at the latest. I didn't hear from them for another 2 weeks. They did approve my return to go back to my card, and that it would be processed in 5-7 days again. Sixteen days later, and I still didn't have the refund. I reached out AGAIN and they said that this was returned to my account as store credits. What is happening over there? There is NO number to call to get this straightened out, I've emailed back and forth with no fewer than 6 different customer service reps and I'm still out $200 plus shipping. Why on earth would I possibly use credits to order a pair of shoes at this garbage company?

I assumed goat was the truth at verified shoes and believed in their process. I bought a pair from them at a discounted rate because they didn't come with the original box. Trusting that Goat won't allow me to get scammed well the first time I wore the shoes on vaca the AIR 27C literally peeled off the shoes and when I contacted them after buying multiple pairs from them, I was told they couldn't do anything because they've been worn. Not only did I get scammed and the suck at verify authenticity, their customer service is Delayed and awful

I Purchased shoes listed as "New" and received Used shoes. When I tried to let Goat know, they told me to resell the shoes as new+defect.
Purchase date: 1/24/20
Delivery date: 2/5/20
***

I purchased shoes listed as "new" through GOAT. In the shipping process they went to the GOAT facility to be reviewed by their "expert staff" who then mentioned that the shoes had a distinct Odor. Which was deemed to be a cigarette smell. They proceeded to give us a 5% discount because of the order. We accepted this discount believing that the item was still new just stored in an area that there was cigarette smoke. When the shoes were received by me, when I opened the box the shoes were not new, they were used. Which I felt could have been an honest mistake. I asked to send the shoes back or pay for a used shoe price, and they refused to take them or adjust the price. However, instead I was told by their support specialist *** that instead of receiving any discount or ability to to return the shoes, to attempt to resell the item through their website as "New+defected" which I felt was deceitful to anyone wanting to purchase these shoes again, and was offended that I was asked to try to actively deceive others. Their refusal to do what is fair and charge me for a used shoe price, instead of a new shoe price, or let me return them for a full refund. Along with asking me to try to deceive other consumers prompted me to contact the Revdex.com because as a frequent online consumer, I would appreciate not being lied to about a product I am purchasing or actively being deceived on purpose which apparently GOAT uses as a common business practice.