Goat Reviews (%countItem)
Goat Rating
Address: 3960 Landmark St, Culver City, California, United States, 90232-2315
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Locked my account arbitrarily for no reason and has failed to refund me for my two missing orders and does not reply to any emails.
Goat has arbitrarily locked my account without any warning or reason. Furthermore, two separate orders *** and *** were not delivered, which was confirmed by UPS after an investigation. When I contacted Goat multiple times, they completely ignored me or gave me the go around. This "business" has a tendency to have shady practices.
The resolution that I seek from this situation is that I am refunded for both missing orders *** and *** Furthermore, I expect that my account to be unsuspended so that I can use the remaining *** in my account or that Goat transfers these funds to my bank account.
Hi, there thank you for reaching out to GOAT, we are sorry to hear about your concerns.
I do see a member of our team reached out to you in regards to this.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
We do apologize for the inconvenience with your orders, and we have looked into them and we do have some good news in regard to your claim.
***
The investigation has declared that your package has been lost in transit.
Due to the loss on the part of the shipping courier, we will be issuing a full refund to your original payment method. Please allow 2-3 business days for the refund to process.
***
It looks like the claim has been reopened, and the claim has been approved, but regrettably, due to the dispute that has been placed on the order we are having a having a hard time to process your refund.
I would advise that you reach out to your bank and advise to remove the hold so that we may further assist you on our end.
We do apologize for any inconvenience.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Ordered Adidas shoes for *** (+ *** ship) on 12/17/19.On 12/20/19 I received the wrong shoes.I returned shoes immediately and still no refund 2/5/20.
I ordered a pair of shoes for my son for Christmas on 12/17/19 for $160. I was sent the completely wrong shoes on 12/20/19 and opened a ticket with the company. They asked that I send pics of the wrong shoes that I received, which I did immediately. on 12/20/19 *** said they were looking into the problem and they'd get back to me in 2-3 business days. On 12/21/19 I asked if they'd like me to send the shoes back for a refund. I received NO RESPONSE for 18 days. Finally on 1/7/20, *** responded to my ticket saying I should send the shoes back and gave me a UPS return label. I shipped the shoes back to the company on 1/10/20. I received notification from *** that the shoes were received by the company and I should allow 7 days for the shoes to be evaluated. I dont know what they were looking for, I literally opened the box upon receipt, saw they were the WRONG SHOES and sent them back to the company. On 1/17/20 *** told me he appreciated my patience and he would notify me when the shoes were evaluated. *** wrote back on 1/19/20 saying that he escalated my ticket and I should receive an update in 48 hours. *** then closed my ticket, so I responded and asked them to reopen it. On 1/22/20 I asked for an update. No response. On 1/28/20 *** told me he hadn't forgotten about me. They're experiencing a high volume and working hard to catch up. It has now been 26 days since they said they'd give me a refund and 47 days since they sent me the wrong shoes. Now, I'm out *** and have no refund or shoes. This is fraud. This company is stealing money from people.
I want my money back. These people have stolen *** from me. This is money I saved up for Christmas so I could buy my son a pair of shoes he really wanted. Now he has no shoes and I have no money. Please issue a *** credit back to my credit card.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support/leadership team has reached out to you in regards to your order.
Your refund has been successfully processed on our end, and we have provided you with proof of refund.
Please allow up to 10 business days for your financial institution to process this on their end depending on your provider.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
After over a month the company issued a refund.
I was trying to communicate with customer service about specific questions and due to lack of phone number issues compounded.
I spent $*** at beginning of January for some Yeezy shoes and being that I am currently living in Thailand I had asked what a rough estimate of delivery time would be for them to arrive. The sales rep *** would not offer a rough estimate and when I asked if it was possible to store them he decided to go ahead and store them instead of clarifying with me on both points. I have made 7 inquiries since then asking for a phone number or to speak with a supervisor about this and my query has gone unacknowledged. I'm trying to add the communication thread but your site will only let me add one photo.
I can't support doing business with this company in good faith if they don't have a phone number for clear communication, especially when it's dealing with expensive and valuable commodities. I can understand the mistake they made as it looks like I wanted them in storage but they didn't clarify and I want to help them get a phone number and even then, I have lost faith in them, I want my money back.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
On 01/03, you reached out to us and requested us to store the sneaker for you, therefore your order was placed into storage and your shipping fees refunded, you were also notified that you are unable to cancel the order as it has already been processed for shipment.
At this time if you would like this shipped to you, you may do so within the GOAT app.
You will see two options - either SHIP or SELL. Tapping on SHIP will prompt you through a payments screen to cover the cost of return shipping. Once complete, your sneakers will be prepared for shipment and you'll receive a copy of the return tracking after your shoes have been received by the shipping courier. Please allow 3 business days (Monday-Friday) for tracking to update.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I never asked them to store it, I only asked if it was possible please call me XXXXXXXXXX
Hi there,
Thank you for getting back to us, we apologize as we only handle customer support via email and in-app messaging at this time.
On 01/03, you reached out to us and requested us to store the sneaker for you that's why your order has been successfully placed into Storage.
You were refunded the cost of shipping at this time.
You are able to requests this item ships to you at any time via your GOAT app. There is nothing that will block you form doing this.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is an excuse, if they would have confirmed that I wanted my shoes in storage, like what would occur during a phone call, this would not have happened.
I was only asking if it was possible to store the shoes, if GOAT will accept this and take a return if shoes don't fit, I will let this go.
I returned a shoe that was denied, but the pictures provided showed a different shoe from what I sent.
I bought a pair of Jordan's that cost *** I received the shoe and found it was too small so I immediately returned it to get a half size better. The company refused my return and sent me pics of a shoe that was obviously not the shoe I returned. It has scuff marks and worn creases all over it and the box was damaged. I emailed them multiple times explaining this isn't my shoe and no one helped me. They just kept saying my return doesn't qualify and they just put it on their consignment listings.
I simply want my money back or the shoes that I originally bought in a size 12.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
Unfortunately, our system shows that your return was denied due to the item being 'used' and not in the same condition in which it was shipped. You were provided photos by our verification team of the issue.
Unfortunately, we will mot be accommodating your request for a return as the item is currently consigned. If you would like the sneaker shipped back it will be at a fee.
I am sorry this was not the outcome you were hoping for as GOAT has a strict return policy.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I purchased a expensive pair of shoes that stated brand new and were not brand new when received. Goat has taken more then 2 business days to reply.
I purchased a pair of shoes on 1/22/20 Air Jordan 1 Retro High OG Chicago 2015 order number XXXXXXXXX with my visa card on my goat account. I only order brand new on the site. These shoes stated brand new and when I received them they were not in brand new condition. I was highly upset requested someone to contact me over the phone they will not call me. I sent pictures of the shoes right after receiving them along with the other pictures goat requested of me. They told me someone would contact me in 2 business days here we are Feburary 4th and no contact back as of yet. I'm highly upset and dissatisfied as this was a gift and spent alot of money on a supposedly brand new pair of shoes. This is very unprofessional and I will never order from goat again.
An exchange or some kind of credit to me.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team reached out to you in regards to your order-
Upon review of your photos by our Verification Team, we do see that this item was not in the pristine condition you were expecting from GOAT, and for that, we sincerely apologize.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange. We did provide you with a return label. Once the shoes are received at our warehouse, we'll issue a full refund in the amount in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
We are constantly looking to improve your experience, so we truly appreciate you bringing this to our attention.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
OK, so I bought a shoe from GOAT, but cancelled by GOAT and promised for a refund in 7-10 days but it's over 10 days yet I haven't got my refund.
So I bought an*** on 18/1/2020 ( ***XXXXXXXXX), but it was canceled by GOAT as I didn't give the code that they asked for as I didn't check my email. So on 19/1/2020, they promised a full refund back to my original payment method(I paid using an Indonesian some kind of paypal account) around 7-10 business days because it said that my order didn't confirmed by GOAT so it will refunded to my payment method not in the form of GOAT credit, on the 8th day I reached out to GOAT yet the customer service is ***, no reply or whatsoever, only the default message from GOAT, and when I checked my request from the GOAT app earlier, it said my request has been solved. and today's already been over 10 days and yet I haven't got my refund and a reply or whatsoever. Deeply disappointed in GOAT customer service. Every *** time I send an email for help, I didn't get any helpful reply and only got an email said that my request has been escalated and that's it. Man, I paid *** for those shoes, the sum that I paid is big for me, I hope GOAT will give me back my money soon.
I just want my money back directly to my payment method. AS PROMISED!
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
Our system shows that the refund was processed on your account on January 18th, 2020 at 6:02 am, about 30 minutes after you processed your order.
Please be advised that in this case the purchase may have been voided at that date of purchase and the refund would not show on your account.
Please contact your financial institution for more information regarding this refund. If they confirm it wasn't received, please contact us.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT will not respond to my emails to update my phone number so I can cash out the money I made selling sneakers with them. Its been 2 weeks.
GOAT hasn't responded to my emails to update my phone number on my account. Without that I will be unable to cash out the $800 I made selling sneakers with them. I first contacted them on 1/19/20 and it is not 2/1/20. I have resent multiple emails with no reply.
I just want GOAT to contact me and update my phone number.
Hi ***,
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your issue and your phone number has been updated correctly.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she ACCEPTED the response from the business.)
They resolved my problem. They took a month. But at least it was finally resolved.
they said I could cancel the order but didn't tell me how to get to the link to do so.
I contacted customer service in less than two minutes to try and cancel my incorrect order. They said I could cancel it from the order age but neglected to tell me how to get to the order page. Apparently only available by cell phone app. Why can't customer service cancel the order? after an hour I find that I can't cancel the order. This is not customer service this is the run around. Order #
I want them to cancel the order instead of blindly allowing it to be further processed. I want them to stop the charges which are currently only pending not finalized.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
You may cancel your order within 3 hours of placing it or before it is confirmed by the seller - whichever comes first. If 3 hours have passed *** when you placed the order and/or the seller has confirmed the order, then the order cannot be canceled.
In this case, the seller had already confirmed by the time you reached out and the shoes were being prepared for shipping on the way to us for verification, so we were unable to cancel. Please note that when an order is placed the seller gets an automatic message sent to their phone so they can confirm their sell.
If your shoe is eligible for return, you may request a return label within 3 days of receiving a GOAT delivery. You can also find a full explanation of our Purchase & Returns policy via our Support Page.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to Cancel the order by contacting customer service within minutes of placing the order. They did not cancel the order or help me cancel the order in any way. Instead they gave me partial instructions which took 45 monutes to decipher. At which time they say they cant cancel an order
Despite the fact that the order could not possibly have been packed y that time they refused to stop the process and they refuse to provide a refund only credit after deducting shipping both ways. This is not customer service it is company policy to take advantage of people.
Hi there,
Thank you for getting back to me.
Again, please note that when an order is placed the seller gets an automatic message sent to their phone so they can confirm their sell.
In this case, the seller had already confirmed by the time you reached out and the shoes were being prepared for shipping on the way to us for verification, so we were unable to cancel.
If your shoe is eligible for return, you may request a return label within 3 days of receiving a GOAT delivery. You can also find a full explanation of our Purchase & Returns policy via our Support Page.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
Absurd! After an order is placed, you must contact the seller.
The seller must must then pack and send the item to you, where you then have to inspect and repack.You provided a method that only allows for service to be provided to the seller and absolutely no opportunity for the buyer to make any changes or in this case cancelization. If you can contact the seller instantaneously for a purchase then you can certainly contact them instantaneously for a cancel. By not making any attempt at that you proceeded with a process acting in "bad faith". Your service representative was contacted and should have stopped the order. That was not done. Instead they told me I had to cancel, but since they did not tell me where to find the "hidden" link I could not do so fast enough. The fact that this method to cancel is not only hard to find it is literally hidden on an app and nowhere to be found on the webpage nor in any confirmation email. By not telling me where to find the cancellation link, I had to frantically search and finally upon installing your app I was able to find the 'order' link. But too late. You purposely wasted my time to prevent me from canceling. Wholly dishonest!! Your method of business provides multiple opportunities to stop the process. You could have simply returned the item to the seller upon receipt at your location and charged me a minimal fee. which would have been acceptable but to not only refuse to cancel and refuse to stop the process you even refuse to refund and only offer store credit. Seriously how can store credit even be considered when you have shown such bad service!!! In the end it is the buyer that suffers and pays the price. You shoulder a process to take advantage of the purchaser. An exceptionally deceptive and dishonest way to conduct business. The worst of all times. This is the first time I've ever come across a business taking pride in their sharking.
I used their platform/application to sell my shoe collection in exchange for cash valued *** They will not release the funds to me.
In January 2020, I used the GOAT application to sell an estimated 48 pairs of collector's and/or highly sought after sneakers. I met the expectations and standards set by the company and I was charged a 9.5% commission rate for every shoe I was able to sell successfully on their application. My return on these transactions is $*** USD and it is currently sitting in my account on their application as a store credit.
I recently moved to a new country (Qatar) for a federal contracting position and I needed to update my phone number upon my arrival on January 13th, 2020. The GOAT application requires a two-factor authentication process in order to transfer that *** USD to my PayPal account... which includes a phone number. Their firm does not allow you to change your email and/or phone number on your profile without their assistance.
On January 14th, I submitted a "Help Ticket" requesting to update my seller's account with my new Qatari phone number. They responded with some additional information that would be required to include my bank's routing number, the last four digits on my debit card and a few other items that I provided their firm with the applicable information immediately. They told me it would take an estimated 48 hours to process the phone number update at the absolute latest.
It is now February 1st, 2020 and they will not respond to my tickets for assistance and resolve them without actually providing any information that benefits the predicament I find myself in. They already received their end of the transaction (my 48 pairs of shoes and the their 9.5% commission rate for each one), but now I cannot access my funds on their site.
I am begging someone to escalate this issue and to assist in helping me claim what is rightfully mine. It may not be much to many people but $7.3K USD is a significant amount of money to me at this time and I do not understand why it is taking so long. I feel like I have been a victim of theft to some degree - or ripped off... or both and it is miserable.
I typed this on a desktop computer but I have all the screenshots from my iPhone to include the open tickets I have submitted and their responses. I also have evidence in my email that I did indeed send them 48 pairs of shoes valued at nearly $9K USD.
Thank you for your time.
I just want them to simply update my phone number so I can proceed with transferring my money from selling the 48 pairs of shoes to my PayPal account and I will no longer do business with their company.
Hi there,
Thank you for reaching out to GOAT, we are sorry to hear about your delay.
At this time we do see a member of our payments team has reached out to you and made your account changes.
We apologize for the delay as we do have a specific team who handles these requests due to the nature and security of our GOAT users.
Please feel free to reach out directly to our support team if you have any further questions or concerns regarding our GOAT policy and procesdures.
I ordered pair of nike Kobe1 protro sz12 price was 160.00$, it then was canceled and sold for nearly ***$
I ordered a pair of Kobe1 protro for *** on Jan 26th at 12:08 pm, with tax and shipping the total was *** I paid for the shoes using the affirm payment method through the app which I have used many times before. I received the confirmation email January 26th at 12:08 pm, order #XXXXXXXXX. That same day the price of those shoes sky rocketed to nearly ***$. I thought I was lucky getting them for this price, but then Monday and Tuesday and Wednesday came and I still didn't see any progress with the order, so I put in a help ticket through the app and asked what was going on. I got a response saying the seller didn't ship in time so they would look for a replacement shoe at this price and if not they would issue a refund. Which I already knew they weren't gonna find a pair at the price I placed the order for. So then on Jan 30th I got the email saying they canceled the order and issued a refund. I feel like they should honor the price I was able to order them for. I had just received a notification saying the Kobe 1 protro was going for as low as 100$. It's not like the item on there website was out of stock, or didn't have my size. Please help me. I just wanted that pair of shoes. They have so much meaning to me. Please
I would like for them to process my order as they did in the beginning and sell me the exact shoes that I ordered for the price I was able to order them for
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
Please do note that GOAT is a reseller marketplace, meaning sneakers in our inventory are independently owned. The original owners set their prices by a variety of factors, including but not limited to market values, rarity, size availability, condition, and how quickly they wish to sell. Some sellers choose to price competitively to sell quickly; others seek to maximize the return on their investment and price their sneakers toward the top of the market.
We are unable to price match shoes as we can not ask our sellers to lower the pricing on the items they own..
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not expect. They should honor the price that the shoes were confirmed at. I know there is competitive pricing. But if someone orders the shoes for a specific price that was set on your site, then that price should be honored. I purchased them at *** then they wer canceled to make more of a profit off Kobes death. It's not my fault they had the price where they had it. If I went into a store and purchase something at the shelf price I don't expect them to take it back and say sorry shoe prices just went up because the person died now there worth more money. Your shoe resellers should be more aware of the prices set and if someone purchases there items at a certain price before they could raise the price then that's on them and they should have to honor that price, if not then as the business that's allowing them to resell should be responsible for there resellers actions. I'm not asking for the shoes for free, I'm willing to pay the price they were set at. You as the shoe business should have more respect and honor to your customers. A deal is a deal the order was confirmed and then canceled just so they could ridiculously raise the price because there trying to benefit off the tragedy. This is not fair to me. I have both emails of the confirmed order and the canceled order. Honor the price and ship me my shoes I ordered. I don't care if you as the business have to purchase them at the resellers asking price to make this right. I should only have to pay what was original asking price.
Hi there,
Thank you for getting back to us.
We are sorry this was not the outcome you were hoping for.
Again do note due to our marketplace, we are unable to price match shoes as we can not ask our sellers to lower the pricing on the items they own.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe Goat is not listening to my request, there giving a general generated response. I feel they have the ability to honor my request but don't want to. I'm not asking for free shoes, I'm asking for them to honor the price that I was able to confirm the shoes at and the price they accepted. that's them paying the difference of the Shoe and allowing me to pay the price that I originally paid before it was canceled and then sold for a ridiculous price. That would be the right thing to do since this is there website and a sale should always be honored unless there was a defect or something damaged. Honor my request and honor the price of the transaction made. Please
Bought 170 pair of shoes plus shipping g costs - they are charging me $90 in brokerage fees and duty - ridiculous!!!! I contacted the brokerage co and have to suck up the $90
I got my refund for my return and still have not been able to purchase..I reached out to customer service more than once ....
I bought a pair of Jordan's but they were too small. I returned them and got GOAT credit on 1/06/20...I have been trying to purchase the correct size since I got my got credit and at checkout it keeps saying something is wrong with my payment information..which everything is correct my total due is $0 because I have enough GOAT credit to cover the purchase..I been reaching out about this at first seemed like a easy fixed but nothing..all the replies seem to be the same and they never resolved nothing..I just want to order my correct size of shoes using my GOAT credit and just be done with this company..it's been so stressful considering the amount I paid and have in GOAT credit...
I just want my full refund..I don't want to deal with this company again. They ruined my daughters Christmas gift that I worked hard to come up with..
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our payments team has reached out to you in regards to your issue -
We have updated your account. You should have no further issues placing a new order. Please kindly try again.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Product ordered 4 weeks ago, never arrived to ups for shipment. Tried to dispute to Goat and no actions have been made to even help since the 23rd.
First attempted dispute on January 23,2020. Purchased on January 10,2020. Sku: XXXXXXC, order # XXXXXXXXX. Spoke to service specialist ***. Payment amount *** through after pay with MasterCard.
I only wanted the sneakers that i have paid for. I still want them ASAP due to it was needed for an upcoming event.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
Upon checking your order, it seems that the package shipped out to you and tendered to a UPS driver back on 01/15/2020.
It seems that the UPS tracking has failed to scan and the shoes are currently missing in transit. I've gone ahead and flagged your address with UPS to start an investigation. Please let me know if the package happens to arrive. In most cases, it typically arrives a few days later.
The tracking details for your order can be found here: ***
The UPS investigation may take up to 8 days to conclude.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Goat has the extremely bad service for customers
I purchased a sneakers on 01/24, the order numer is XXXXXXXXX. when I received it, I found some loose stitches at the frond of the right foot. So I requested a return. Unfortunately, my return was denied,because I did not use a shipping box, so that thhe shoe box was damaged. Then Goat sent me an email to explain why my retyrn is denied. I am so sorry for the box, I know that is my fault, but they did not give me choice but consign the shoes. That means I can not get my money back and they will keep it till they resell it on my behalf. Or I can call my return back and Goat reduced the shipping cost from my credit. Neither of these I want. I just want RETURN. I continued to email them about some questions after then, they NEVER respond! There is no live agent in the webpage. So I got a lot of questions unsettled and nobody answered!
I want my money back.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We sent you images of the shoes received. Please compare the images sent by GOAT and the initial pictures you sent. Unfortunately, this shoe shows major wear and GOAT has denied this return.
I do sincerely apologize for any inconvenience this may have caused you and thank you for your patience and understanding.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
Has taken G.O.A.T. over a month to change my number and still haven't and now they don't answer or respond back to emails
I contacted G.O.A.T. on 12/28/19 because I need to change my number so could cash out after I sold a pair of my shoes. I was told my ticket would be escalated and would be changed in a few days that was over a month ago and all I want is my money so I can never use the app again because this is the worst customer service I've ever seen. I've tried contacting them again and they just said that they have already escalated the ticket and that I should respond back to the original email and I have and they don't respond back or anything. ALL I WANT is for my number to be changed
I want my number changed and that is it. I will never use the app after this JUST CHANGE MY NUMBER, no reason it should take over a month
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our payments team has reached out to you in regards to your issue -
At this time your account has been updated.
Again, we apologize for the delay in the security of all users we do have a specialized team that handles these requests.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
THANK YOU SOOOOOOO *** y'all are the reason I got my money very good business thanks again
Sent from my iPhone
I purchased Air Jordan 1 Retro High OG 'Fearless' on January 19th, 2020 I received them on january 27, 2020 when I received them the shoes had defects
I purchased Air Jordan 1 Retro High OG 'Fearless' on January 19th, 2020 I received them on january 27, 2020 when I received them the shoes had multiple defects on them despite being inspected by their authenticators. I contacted them that same day that I got the shoes informing them of the situation and they said " Rest assured that we will be extending the return window for this item while we lokk into the issue. We appreciate your understanding and look forward to assisting you further." Well when I go to look at my app today to return the shoes the option to return the shoes is no longer there. When I open the box to inspect the shoes they have creases in them thread from the sewing sticking out the leather has defects on it part of the leather at the top of the shoe where the Air Jordan insignia is the leather has a slight tear. THese shoes were probally glansed at and then shipped off to get a quick sell. I will not buy shoes from this site again. It says on their site that I have three days to return the shoes as stated by MJ they would extend the window which they LIED about. At this point I want a full refund includiong the cost of shipping because I used the third party payment that they promot to purchase the shoes which is Affirm. The total was $225.50 to Goat and with the interest from Affirm the total was *** I'm sure Affirm will take care of their part as far as the interest goes but I want Goat to give affirm a complete refund plus shippinf cost. I will not be doing business with Goat after this situation is handled.
I want a complete refund including the cost for shipping. I used Affirm for the paymeny service so the refund will go to them.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
We do see a return label was provided to you!
As soon as your sneakers have been returned and processed through our facility we will issue a full refund.
We also issued additional GOAT goodwill credit on the account for use on a future purchase.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I PURCHASED SHOES FOR *** SELLER CONFIRMED 5 DAYS PASS AND NOW THEY CANCEL MY ORDER AND TRY TO SELL THE SAME SHOE FOR OVER *** THIS IS FRAUD.
ORDER # XXXXXXXXX
I HAD PURCHASED SHOES BY THE LATE *** ON GOAT APP AND HAD PURCHASED WHICH 5 DAYS PASSED AND THE SHOE IS NOW WORTH MORE AND SELLER JUST CANCELLED MY ORDER TO TRY TO SELL THE SHOE I HAD ALREADY BAUGHT FOR OVER A $*** THE ORDER WAS CONFIRMED AND EVERYTHING I SHOULD'VE GOTTEN MY SHOE BY NOW INSTEAD GOAT COMMITTED FRAUD AND ROBBED ME OF MY PURCHASE JUST TO TRY TO SELL IF FOR 10X MORE.
I WOULD LIKE MY 9.5 KOBE NXT 360 YELLOW STRIKE THAT I LAWFULLY PURCHASED FOR *** + TAXES & FEES = *** SENT TO ME WICH THE SELLER IS NOW ILLEGALLY SELLING FOR OVER *** I PURCHASED A PERFECTLY AVAILABLE SHOE FOR *** SO I WOULD SIMPLY LIKE THAT SHOE THAT I LAWFULLY PURCHASED TO BE MAILED TO ME FOR THE PRICE THAT I ALREADY PAID AND WAITED 5 DAYS FOR A SHOE JUST FOR THEM TO CANCEL TO TRY TO RE SELL FOR MORE THIS IS FRAUD.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our leadership/ support team has reached out to you in regards to your order.
When a seller cancels an order we do not allow the same seller to re-list the same sneaker for a minimum of 14 days. As we do understand your frustrations, since we are a sneaker marketplace, sellers are allowed to cancel their orders at a penalty to their sellers' account.
Unfortunately, we will not be able to compensate for any fluctuation in the market price on a product.
I see for this order, you were refunded in full 01/30/20.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
I ordered a package from GOAT. I never received it. I started a claim with GOAT customer service, but they will not respond to any of my messages.
I ordered a pair of Nike Jordan 1 Retro Low OG Royals, SKU #XXXXXX XXX. Order #XXXXXXXXX. I never received the item. It was shipped to my business address, *** shows that the package was delivered on Saturday 1/18, received by REL E74, and Left At Front Door. It was certainly not signed for by me or anyone from my office, since we're closed on Saturdays. I contacted GOAT Support on 1/25 and they replied quickly. My request is #XXXXXXX. They sent me an affidavit form to fill out, which I sent back along with a copy of my driver's license. They let me now I'd hear back from them within 48 hours. That was in the morning on 1/27 and since then I haven't heard anything despite numerous attempts to follow up. I even DMd them on Twitter and Instagram, in addition to opening a second case to try getting a response...nothing.
It's incredibly frustrating that customer support has completely dropped off the map on my case, but GOAT continues to post away on instagram and send promotional emails. I've purchased 7 pairs of sneakers from GOAT and I'm surprised by the total lack of customer support. Super disappointed.
I opened a UPS claim today and almost immediately GOAT replied to that with proof of delivery from UPS (Anand *** from GOAT in Secaucus NJ), so they're happy to fight a good paying customer in a claim but refuse to even reply through customer support.
I just want the sneakers I paid for, or my money back.
Document Attached
Document Attached***
GOAT Support replied to my second case about the first case, but has still not followed up on the original issue, leaving me hanging.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
The order is currently in the "Package Search" stage of the claim. Once the courier reaches back out with the decision for the investigation, we will be sure to update you with the details.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
(The consumer indicated he/she DID NOT accept the response from the business.)
I just received a document from UPS saying I acknowledge receipt of the package. This is false. I am the one who opened the claim with UPS, not GOAT. I don't acknowledge receipt and the tracking shows I didn't sign for it. It shows it was left at the door at a business address in downtown Manhattan.
Hi there,
Thank you for getting back to us.
At this time we are still waiting for word back from UPS regarding the conclusion of their investigation.
As soon as we hear back we will be sure to let you know.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
GOAT app. Fake items sent to me and no response from merchant
I ordered a pair of track pants via the GOAT app on 1.17.20. I received my order in the mail on 1.24.20. Upon opening my package I immediately realized I was sent a pair of fake pants. On the GOAT app, they detail that all items follow an authenticity process prior to being shipped to the buyer. This could not have been the case otherwise you would see the item received is not the item advertised on the site. I have reached out to GOAT a total of 5 times with only an automated response upon my initial contact. It has now been over a week, I have not heard from customer service once and I want not only a refund but the REAL item I paid for.
I want either a pair of replacement pants of the REAL item I asked for a refund. More importantly I want GOAT to do a better job of servicing their consumers.
Thanks for reaching out in regards to your order on GOAT. We are sorry to hear your concerns.
We apologize for the delay in response time. We are experiencing extremely high volume and we are diligently working to answer all inquiries in a timely manner.
I do see a member of our support team has reached out to you in regards to your order.
Accuracy is a top priority for us and we are incredibly sorry that you received the wrong pant.
Unfortunately, due to the unique nature of our marketplace, we are unable to offer an exchange.
We did provide you with a return label.
Once the incorrect pants are received at our warehouse, we'll issue a full refund in the amount of $74.38 in the form of GOAT credit. This will enable you to order a new pair as soon as possible, without having to wait for the credit to be processed through the original tender type.
I've also added an additional $25 GOAT credit to the account that you can use towards the next order. The Goat credit will never expire and will automatically deduct from a future purchase.
Rest assured we will also be informing our fulfillment team as well as reminding them of their responsibility to inspect each shoe carefully to ensure the correct items are shipped out.
If there is anything else we can help answer regarding GOAT policy or otherwise, please don't hesitate to contact our support team directly for additional assistance!
On January 27th I paid *** for a pair of shoes, payment was taken out immediately, I never received a order confirmation,
After payment, after contacting costumer service they told me there wasn't a trace of an order taken under my email but I have proof of *** being paid to goat, *** is a lot of money to be scammed out of
I need either a confirmation that I will receive my product within a week if confirmation or i need a refund
Issue has been resolved