Goat

Placed an order on GOAT for some shoes. Paid the extra price for "Instant Ship" as well as "Next day delivery." No information on my delivery
I tried reaching out to customer service. Ordered a pair of shoes prior to this new order, did the same exact thing (instant ship & next day delivery) got my shoes no problem! This time around, placed an order with instant ship and next day delivery and seems like my order is being paused? Not a big issue if it takes longer.. but wouldn't like to be falsely charged $25 extra if my item isn't next day delivery. Nobody in customer service is willing to help, or no response at all.

Charged for shoes, but no order number or confirmation.
I made a purchase with this company in February 12th, and I never received a confirmation email but they took the money from my account. They're telling me that there is an pending purchase because it wasn't completed. I've contacted their customer service multiple times, and I keep getting the same answer. The person I've been dealing with isn't belong whatsoever. Their customer service SUCKS. I just really wish someone would respond quickly.

I ordered a pair of shoes in the wrong size. I returned the shoes for store credit. Sent the shoes back and now denied a refund!!
Their claim was that the box came back damaged with water damage. Was not my fault! When I sent the shoes back the box was in excellent condition. This company is absolutely ridiculous. They stopped messaging me after I asked for their legal team and that if we can't resolve the issue and give me my *** I'm taking them to small claims court. I really want the shoes, just the right size. If I wasn't eligible for a refund or store credit in the first place, then why was the option available for me to start the return on the website!? Now I'm out *** no shoes, and no communication or help from management! I either want the shoes in the right size or my money back, NOT store credit. Stay FAR FAR AWAY from this company. Zero customer service and zero respect for the hardworking people.

I paid *** for instant ship and next day delivery for some yeezys for valentines. I ordered my shoes on 2/11/20 it's now 2/13/20.
They haven't even sent my shoes to ups, i'm aware if they don't deliver your items in the timely manner you pay for they have to pay for that. On top of that, i've been trying to get in contact with people in customer service and all I keep getting is a email saying they got my complaints. I'm over their horrible customer service and the way they run their business as whole, this is ridiculous.

I purchased a pair of shoes on their app, I paid for them, and they backed out the transaction 3 days later.
On January 26th, at approximately 2:00 pm I purchased a pair of Addidas "The Kobe" sneakers Size 11 from the GOAT App. These shoes were in "New Condition" but the box was damaged as per the description from the app. I paid immediately and received the Order Confirmation # *** (This number was confirmed on the app as well as a separate e-mail sent to my inbox on file with them). My cost was *** for the shoes, plus $10 shipping and $17.05 in tax. Verification of the authenticity of the shoes was Free as is their policy.

On January 30th at 11:09 PM I received an e-mail stating exactly:

"Regrettably, your order for The Kobe #XXXXXXXXX was canceled by the seller. We worked hard to find a replacement for your order but with limited supply, we were unsuccessful in our efforts. You'll receive a full refund of *** to your original form of payment withing 2-3 business days.

With the sudden loss of Kobe, it has been a difficult time for our entire community. We sincerely apologize for any inconvenience that this cancellation may have caused.

If we can assist you further, please don't hesitate to reach out."

After reading this on February 1st, I sent them back an e-mail stating this was totally unacceptable, and that I do not want a refund, and I wanted them to deliver on the shoes that they had verified for sale. I stated that I purchased those shoes fair and square and that the death of Kobe should not be an excuse to not honor a simple business transaction. I told them I wanted them to immediately locate MY shoes and to send them to me.

I had thought about reporting them stolen, but my temper cooled off when I received a response shortly after sending the e-mail.

In the response e-mail later that day *** (Service Specialist) assured me that Sellers who cancel on Kobe orders will be penalized accordingly, and they will possibly be suspended. She mentioned that the sellers are not able to re-list the same sneakers for 14 days and they might extend the time period for Kobe Cancellations. (which tells me I may not be the only one with this problem). They also said that the cancellation was out of their control and there was nothing more that they can do.

This answer is not acceptable to me, as I know they have a stronger influence on their sellers than they are saying. However this is not the biggest problem I have with them. Last night on February 12th....less than 14 days after my purchase, I see the exact same shoes listed on their website again for $***. This is the same pair, the size is the same, the box damage is the same, and the shoes are in the same NEW condition!

GOAT allowed these shoes to be listed again at a higher price! Of course they did, they stand to make a lot more money. They have no regard for their buyers and protect their shady sellers in order to make more money.

The right thing to do would be to get these sneakers to replace the ones they and their seller STOLE from me! That is what I want, a simple refund which I did not give them consent to give me does not cover my emotional tie to these sneakers. I think the whole thing about them blaming their inability to conduct business on the death of Kobe to be an absolute abomination as well.

I can provide photos of the shoe order I had originally, as well as the screen shot of the shoes that are still for sale on their app.

GOAT's customer service has failed to respond to my request to change my phone number in a timely matter.
On 6 February 2020, I sold a pair of 2018 Jordan 11 in the Concord color way via the GOAT.com app (***) for *** after fees.

On 7 February 2020, I sold a pair of 2016 Jordan 11 in the Space Jam color way via the GOAT.com app (***) for *** after fees.

After the first pair of sneakers were authenticated, I attempted to withdraw the funds from my GOAT.com account. At the beginning of 2019 I relocated and subsequently changed my phone number. The number linked to my GOAT.com account was the previous phone number. In order to remedy this, I attempted to contact GOAT via ***@goat.com on 11 February 2020. I was told by an individual named *** that I needed to provide the current email address on file, the current phone number on file, the last four digits of my bank card on file, and the new phone number. I did so. That same day, I received an E-Mail response from the same individual stating that my ticket has been escalated and that I would receive a response by a team member within 48 "business hours".

That was the last correspondence I received from GOAT.com.

I sent them an additional email on 11 February 2020 offering additional information that would potentially aid in validating my identity.

I sent two emails today, 13 February 2020, the first one at 8:25AM Central, the second at 4:37PM Central. I have received no subsequent emails from GOAT.com.

I normally would not be so quick to file a complaint like this but given: 1) The importance of the money held in limbo and 2) The stated response time in the second email, I have seen it fit to file accordingly.

The timing and lack of transparency is extraordinary unsettling, especially in a company I have dealt with for years at this point; one which holds $551.09 of my finances AFTER I've shipped the products and they have confirmed them.

Even just a phone call would be duly appreciated. I have a seller rating of 98 on their website. I understand not wanting to finance a call center, that is a steep investment; however, if I'm promised a response within 48 hours, I expect a response within 48 hours.

Ultimately, I am intensely disappointed with GOAT.com.

Purchased made on 1/21 of *** Package was never sent to UPS. GOAT contacted on 1/30, 2/6,2/9, 2/10, 2/11. No response. Package never delivered
Purchase made on 1/21 in the amount of *** Informed delivery date of 1/30. GOAT shows item delivered - UPS shows that label was created, but UPS never received the package. I've contacted GOAT multiple times and have not had a response of where my package is, when it will be delivered, or when I will receive a full refund.

Shoes not delivered and refund not given
I ordered a pair of New 2019 Bred 11's from GOAT on Jan 15, 2020. I used my debt card for this purchase which was *** My order number is *** and my UPS tracking number is *** Everything was good until I noticed that the shoe delivery status was stuck saying the label was created but it had not been picked up by ups yet. So I contacted customer service on Jan 24, 2020 and I got a reply back from *** S. who said that someone would contact me in 48 hours which *** did do. *** told me that my shoes had been picked up and was tendered to a ups driver on Jan 16, 2020. And ups tracking failed to scan my shoes and they are missing in transit so she flagged my name and address with UPS and if I did not here from her or UPS but Feb 1, 2020 to reach back out. But I know for a fact that the shoes could not have been shipped out to me on the 16th because I just bought them on the 15th and the seller had to ship them to GOAT for verification and then GOAT had to send them to me. So on Jan 26, 2020 I contacted UPS and explained to them what happened and the representative told me that there was no package in their system that they had picked up. On the next day Jan 27, 2020 I noticed in the GOAT app it had marked my shoes as delivered when they in fact we're not and the UPS website changed and said that an investigation began to look for my package. So that same day I sent a 2nd email to GOAT with a screenshot of what I saw on the app and on the UPS website. *** responded stating that UPS was still investigating my missing package and that she urges me to contact UPS to accept the claim. But in my two previous emails I stated that I had already contacted UPS so therefore I feel like this is just a copy and paste email that she sent without reading what I said. So me being frustrated I sent her an email 20 minutes after she sent me her response. I stated that If she would have read my emails then she would have seen that I had already contacted UPS and they said everything is falling back on GOAT. I waited a couple of days for a reply and didn't get one. So then on Jan 30, 2020 I contacted UPS to see what was going on from their end and the representative told me that the claim had been closed that morning because there was no package picked up and that they sent paperwork to GOAT for them to fill out . The same day I sent an email stating again that the app says my shoes were delivered when they were in fact not. I asked why the app showed that and told them that I had talked to UPS and that my claim was closed. I also said that I was frustrated with the situation and I wanted my money back or for them to ship me another pair of shoes free of charge. Then I sent a 2nd email saying that I was tired of the communication being crappy and nobody responding back to me. I then sent a 3rd email stating that the app now showed that I had completed and accepted the package from GOAT which I did not do and I sent a screenshot of the app. *** replied on Jan 30,2020 stating she was going to reach out to the claims department and get back to. She never did so on Feb 1,2020 I asked for an update on the claim and she emailed me back the next day, Feb 2, 2020, saying that they sent the paperwork back to ups and that they paperwork was sent back to UPS and when there is an update they will reach back out to me. Again she never did. On Feb, 6 2020 I reached back out for an update and that same day she responded saying that if I wanted an update to contact UPS. So on Feb 11,2020 I contacted UPS and they told me that the claim was sent back to goat and on Feb 10 and that I should contact GOAT, which I did and *** emailed me back that same night and told me that the claim was denied by UPS and that there was nothing further that GOAT will do and closed the claim. This is very unprofessional I was not offered any refund option which *** stated she would offer when I first opened this clam

Mulitple orders placed with orders being cancelled without knowledge, refund was not paid back in time stated by site and I am not able to purchase
I am an avid shoe collector and I was recently told about GOAT so I was so excited to see shoes that I have been trying to collect available thru their site. I had made serval prior purchases thru GOAT and had no issues until these last 3 months. I placed an order for 2 pairs of Jordan's one transactions went thru without any issues and this is where the problems began. The second pair that I place on 1/30/20 order #XXXXXXXXX using AFFIRM went thru with a tracking number for the amount $68.20. When I wake up the next day my order shows to be cancelled I reached out to GOAT and got a message stating someone is looking into the matter and refrain from sending other messages because it will delay the process.. Well its been now going on 2 months and still no refund or an answer on why my shoes were cancelled. Currently I am waiting on a refund for that matter.

Now the second issue. I again purchased thru GOAT using AFFIRM again and I was charged $95.48 #XXXXXXXXX and that again showed to be purchased then again I receive and email stating my order was cancelled. With no explanation why. I still haven't received my refund and I have sent out numerous emails and with no solid answer just a bunch of we have your ticketed escalated and will give you an answer within 24 hours honestly its going on 2 months now.

All I am asking for is a refund! I lost out on a $20 coupon because my purchases were cancelled thru GOAT I lost multiple shoes purchases because the app no longer accepts an kind of form of payment. I even asked relatives to purchase products from GOAT using my Credit Card info and still I am not allowed to purchase anything. Please resolve this issue. I would like to continue to purchase shoes from GOAT in the future but if I cant get these simple issues resolved in a timely manner what's the point I can take my business elsewhere.

Goat store is practicing unsavory or unjustified customer service. When you have instore credit.
Goat store is practicing unsavory or unjustified customer service. When you have instore credit. They purposely give you non compliant help so they do not have to give you your money back. They do not have a phone number to contact them by. Ive simply been trying to just change my phone number on my account that I have had for years so I can authorize a payment for some shoes ive sold. Its taking weeks to just change my number on my account and they keep sending to the next associate? For what ever reason.

I sold a pair of authentic shoes on their site, but they were found to be "replicas" and now I'm being charged and I lost that sale.
My friend gave me a pair of lightly used "Adidas Yeezy Boost 350 V2 Core black red" shoes (size 9) which he bought off StockX, and the seller also sent the original receipt of when he purchased the shoes from Footlocker. I decided to sell the shoes on Goat and they sold for $480 (I was to get $429.40) on February 5th, 2020, so I shipped them to get authenticated. But a few days later, Goat says they were found to be replicas which can't be possible unless StockX messed up or the Footlocker receipt was fake, both of which are very unlikely. Now, Goat is charging me $10 to pay for the shipping back to me, and I lose the sale, all for nothing. So I looked up this issue online and found out that a few other sellers came across the same issue and some even received the WRONG shoe when they got it back. The order number is XXXXXXXXX. Here is another seller that has faced the same issue:

Goat has not allowed me to collect about *** that I've earned by selling on their platform.
I am a buyer and a seller on Goat platform. On December 24th of 2019, my Goat account was compromised. I woke up to see an order for a shoe which was being attempted to ship to another address other than mine. So from there, I contacted Goat and informed them and changed my password. They had informed me from there that any future orders might require verification before being processed. Within the next few days, I had a balance on Goat which I had earned from selling my shoes on the platform. On December 28th of 2019, I have decided to use my credit along with a *** promotion (a promotion which I earned for selling a certain shoe during a certain time frame) to buy a pair of Yeezy shoes. About *** was taken from my balance in order to cover the shoe. About a week later I realized that it said my order was cancelled. Nothing was explained to me and my *** promotional credit wasn't reissued either.By that point, I had already cashed out my balance on Goat so I didn't have any money in my account until they refunded me the *** for that order. From then, I had tried to cash it out but when I tried it showed me that the amount of *** was unavailable. I checked my emails to see if I missed an order verification email and nothing was there. I had contacted Goat about this numerous times and they told me that there was no way they can allow me to cash that amount out and the only thing I can do with it is spend it on their app. This also didn't make any sense to me because I tried to reorder the same shoe again multiple times and it didn't go through. When I explained to Goat customer service that I need the money and have no use for it on their platform, they told me they will forward the information to a higher department and that it would take 48 hours for them to contact me back. It has been a few weeks and I still haven't heard an answer.

I ordered a pair of shoes on the Goat app almost a month ago with the payment method Affirm was told I would get a refund its been more than 2 week
The shoes ended up getting canceled on their behalf for reasons unbeknownst to me was told I would get a refund never recieved it its been 2 weeks plus now and they wont answer none of my emails or answer any complaints on their twitter support page

I've ordered a pair of shoes from Goat on December 19th of 2019 it is February 11th of 2020 its almost been two months, I haven't received my shoes.
I've ordered a pair of shoes from Goat on December 19th of 2019 it is February 11th of 2020 its almost been two months, I haven't received my shoes. I emailed them saying I haven't received my shoes the tracker says it was left at the front door driver released when such an expensive package should require a signature, anyways I contacted goat they made me wait two months sign a affidavit and send them a copy of my guardians drivers license and yet to not avail nothing they told me the insurance company was working on it, and nothing happened. Also not once did the courier take the time to contact me to see if I had found my package or to get information or nothing I just wasted two months of my life and a large some of money and I'm really frustrated.

Upon receiving new shoes that I purchased, I noticed that they appeared worn. I returned them in less than 24 hours after this discovery.
I ordered a pair of Beyoncé Ivy Park x Nite Jogger "Grey" shoes in a size 8.5 on January 19, 2020 for a total of *** The shoes were supposed to be new and therefore unworn. However, upon me receiving the shoes late in the evening on January 23rd, after my initial unboxing I noticed that shoes had appeared as worn and otherwise very used. Goat prides themselves on verifying all shoes prior to having them sent out to paying customers such as myself. This verification comes with a small note card showcasing that the item has been "verified." My shoes had this small notecard. However, anyone looking at the shoe would have not verified it and deemed it suitable to be sent to someone who paid for a new shoe. Due to this discovery, I had the shoes sent back the following morning (1/24) via a shipping label issued by a Goat through UPS. Upon the shoes being received there, I received an email stating that my return "could not be accepted" and that I would either have to re-list the shoes as consignment (meaning that I wore them and have them sell as used/worn) or pay to have them shipped back to me after paying to have them returned. After speaking with two different customer "specialists" who never addressed my complaint being that the shoes had been sent to me in that condition, they offered next to no reasonable solution. As I stated to both "specialists" even condition they received the shoes in, was the exact same condition that I received them in which is why they weren't sent back so promptly. I didn't request my money back, just simply store credit to right the wrong I felt was done to me by having those shoes sent to me in the first place! However, this seemed to be an impossible request made by me as no one was willing to accommodate, due to them INSISTING that I had worn the shoes.

Terrible and will not use again. Terrible quality and service

I bought shoes from the Goat App about 15 days ago and I still don't have access to get my shoe I purchased or relist it on their platform.
Order number : ***
Amount Paid : ***
Account Email: ***

The issue is pretty simple and straight forward, I payed for a shoe that was stored in "Goat Storage" (which is in Goat's position). I choose to keep it in Goats storage, which was a option that allows me to either relist whenever or ship it to any designated address. Both could be at any designated later date. After purchasing the shoe, I attempted to relist the shoe and I keep getting error saying that it needed me to take better pictures. Which doesn't make any sense, because I don't even have access to the shoes and they had already taken photos of the shoe prior to me buying it, so why couldn't they have used the same pictures? I kept relist-ing for a few days and still kept getting same result. I eventually contacted their support and I was told that my shoe was pending to take additional pictures and that I wouldn't let me list till they take the pictures. They also mentioned that it would take a few business days to processed. So I waited a few days and when I went back into the app the shoe was gone from my account. I contacted support and they said that it's still in the account which I later proved that it wasn't they said that the issue would be sent to a different department and I haven't heard anything since and I still don't have access to the the shoes.

I did not receive my shoes
on 1/29/2019 I ordered a pair of
*** ZOOM LEBRON 3 'HOUSTON OILERS' - SIZE US 9.5 M Goat sent me a tracking number from ups here is the tracking number *** I talked to ups they said they have not received this package yet. but the people on the goat app say they were delivered. check the tracking for yourself.

GOAT shipped the incorrect pair of shoes. I purchased a women's 8.5 and that is not what I received. GOAT refuses to return or exchange.
GOAT shipped the incorrect pair of shoes to me. I purchased a women's 8.5 and that is not what I received. When I notified GOAT that the wrong pair was sent they did not initially respond and then finally I was told GOAT does not accept returns.

It appears that this company is potentially a fraudulent operation. There are hundreds of other similar complaints posted on the Revdex.com.

Sold shoes through app. No option to use the money earned or withdraw to my bank.
I had a significant amount of credit with Goat from selling shoes.

On January 8, 2019, an unauthorized purchase was made using my credits (***XXXXXXXXX).
On January 9, 2019, I disputed the charges.
On January 11, 2019, the credits were issued back to me, but the credits could not be withdrawn to my bank or used towards a purchase.
It has been over 30 days without a resolution.
Goat has my money, and I am not able to use it in any way.