GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 25, 2010, the complainant purchased the domain in question via online transaction for a one year term.  During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.The domain name and Protected Registration service has automatically renewed yearly on its expiration date, per the complainant’s account settings.On August 25, 2015, GoDaddy was instructed to automatically renew the complainant's domain per their account preferences and attempted to do so in a good faith effort to honor its agreements with the complainant.  The complainant’s financial institution declined payment.  GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.GoDaddy sent renewal notices prior to the expiration date on:•    July 26, 2015 at 10:11 AM (30-day notice)•    August 20, 2015 at 5:33 AM (5-day notice)GoDaddy also sent notices after the expiration date on:•    August 26, 2015 at 2:55 AM (day 1 of expiration)•    August 30, 2015 at 3:47 AMAdditionally, GoDaddy’s Customer Development Team attempted to proactively reach the complainant via phone on August 27, 2015 but were unable to connect with them; leaving an automated voicemail.On September 2, 2015, the payment method on file was updated automatically via a credit card updater service.  GoDaddy participates in card updater services supported by the complainant’s financial institution which may automatically update expired payment methods without the complainant taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.On September 6, 2015 at 4:15 AM, the domain and Protected Registration service in question renewed automatically per the complainant’s account preferences.  The complainant contacted GoDaddy on September 30, 2015, and was provided the correct information on how to remove the Protected Registration from the domain name.   Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant has since submitted the requested documentation, and the Protected Registration for the domain has been removed.  The complainant has initiated a chargeback with their financial institution, and we are currently unable to provide any refunds until this chargeback has been resolved.  If the complainant resolves their chargeback complaint, our Billing team may be able to assist them with receiving a refund, provided the domain in question is canceled within 45 days of its automatic renewal.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.We also appreciate the complainant’s feedback regarding GoDaddy’s live chat.  There may be times where our Customer Consultation and Care center may experience higher than normal chat volume, which may lead to longer wait times than normal.  GoDaddy strives to offer the best service levels in the industry and during these times may prompt customers to call in to receive the timeliest support.  As a one-time exception in an attempt to amicably resolve the complainant’s concerns, we have refunded their most recent hosting renewal transaction and disabled the product’s automatic renewal setting.  If the complainant wishes to cancel the hosting account completely, they may do so utilizing the previously sent instructions.  Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the issue was quickly identified and resolved. Given the nature of the intermittent issue, our support representatives provided our customer with alternate hosting options. These options were denied by our customer. If our customer has additional hosting related concerns, they should connect with our 24/7 Professional Hosting Support teams via phone at 480-505-8877.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Godaddy not made ??a reasonable effort to verify the authenticity of the documentation that the person who stole my domain sent on November 18th , and I never received notice of this changes to my registered email account and domain [redacted].com or my phone until the domain has already been transfered to [redacted] , GoDaddy is responsible for accepting fake ID's and let easily a criminal to steal my domain, sending identifications are patently false , and in such case they should first check with information on originally registered owner to advise of this, I paid and trusted to protect my domain to GoDaddy domain of thieves , and now GoDaddy support team let a criminal steal my domain, I would expect GoDaddy cooperate with me , clearly explaining the situation and giving me the fake ID the thief used to steal my domain so I can use it as proof to make the police report for identity theft , also I would like GoDaddy send [redacted] all the proofs that shows that effectively my domain was stolen, so [redacted] could help me giving me back the domain

Also I would like to know what measures will take GoDaddy now on to avoid this thief steal me other domains the same way

I attach my ID so godaddy can compare the difference between  my real ID and the Fake ID the thief used to stole my domain

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant agreed to the following agreements...

upon conducting business with GoDaddy

•                     Universal Terms of Service Agreement

•                     Domain Name Registration Agreement

The most recent version of these agreements can be found at the following URL:

https://www.[redacted].com/[redacted]

On November 18, 2013 our Domain Services team received a request to update the account in question.  This request included legitimate documentation that satisfied our requirements for such a change. 

The requesting party then took actions within the account (as it was in their control) to move the domain in question to another registrar, [redacted].  Go Daddy has no influence over [redacted] or their actions in this matter however, we have apprised them of this situation.

RESOLUTION:

GoDaddy upheld its agreements in good faith and honored its terms of service.

The complainant may need to settle this matter with the party who transferred the domain to [redacted] via arbitration or the court system.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint

and account and would like to present the following.

On February

16, 2013 our customer purchased a domain name and hosting...

account for

one year. Prior to purchasing their GoDaddy products our customer

acknowledged the following agreements:

• Universal Terms of Service Agreement

• GoDaddy Domain Name Registration Agreement

• GoDaddy Hosting Agreement

The latest version of this agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per

our customer's account preferences, Go Daddy was instructed to

automatically renew our customer's products and did so in a Good Faith

effort to honor its agreements with them. Account management is a

customer responsibility. GoDaddy also sent multiple notices to the

customer prior to the renewal date to allow the customer time to adjust

their account preferences.

RESOLUTION:

GoDaddy upheld its agreements with the customer in good faith. Our customer has cancelled their products and received a refund.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

I ask GoDaddy,

Where can you support your statement “Our

customer's account preferences instructed GoDaddy to not automatically renew

their domain.” ?

No email was sent as an invoice. You raised your rates. My automatic payment was set at the agreed renewal amount. No email stated that there would be an increase. 

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regardless of GoDaddy's attempt to hide behind their business agreements, they demonstrate ignorance of common sense for adequate business practice. Just look at the arguments they mentioned:

1. “cPanel hosting which is the latest technology and the newest hosting option”

    a. cPanel is the name for the web software that allows to manage web services. This is not a hosting offering. GoDaddy used this misleading name by purpose to confuse their existing customers making them think that only managing software is going to be changed, not discontinuation of the previous service.

   b. From user point of view there are no new technologies or services introduced. Just vice versa: the service offering has been dramaticly reduced (e.g. 1 mysql db instead of 10, etc.)

2. “GoDaddy previously offered the free credits to which the customer refers, but has chosen to discontinue that offer”

    a. Free mail credit points are still there.

    b. Free hosting credit points was grandfathering with some previous domains as long as you renew them. I was insured by GoDaddy representatives many times in the past that as long as I keep renewing those domains I have those points as an original deal.

3. “GoDaddy now provides a free one year trail of our cPanel hosting which is the latest technology and the newest hosting option.”

   a. The technologies are the same.

   b. This is not the same offer: 1st of all, it is trial, 2nd – dramatically limited compared to the previous offer.

4. “to discontinue that offer”

   a. I bought and renewed because of these combo deal, otherwise I could choose another provider.

   b. GoDaddy terminated the offer I paid for in the beginning of contract cycle without any compensation. In normal world, under such circumstances the provider either wait till the end of contract or compensate for inconvenience or damages it may course. Nothing like this from GoDaddy, not even excuse.

   c. The points that was used are perfectly operational. So, the “discontinuation” is half-baked.

5. Notification of change from GoDaddy

   a. There was hidden note that customers are going to get improved service of cPanel (what is misleading by name and done by purpose).

   b. The fair notification would be “The service will discontinued and if you need it please go and use your unused Free Hosting Points as you will not be able to do so after such date”. It has not been done.

6. Compensation

   a. As customers were tricked and conditions were changed in the beginning of contract, it is quite fair to look for compensation.

   b. It could be:

      I. creation of the same free point hosting for qualified domains. As this is what I would do if I knew.

      ii. Money credit as the service was terminated in the beginning of renewal cycle.

      iii. One year renewal credit

      iv. Etc.

I really want to give GoDaddy a chance to correct their clumsy marketing migration and recover their damage reputation. I hope that I will finally find understanding among GoDaddy authorities.

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.

The customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

These agreements may be reviewed at http://www.godaddy.com/legal-agreements.aspx

 

GoDaddy previously offered the free credits to which the customer refers, but has chosen to discontinue that offer as after extensive review we have decided to change our offers to better align with the needs of our entire customer base. 

GoDaddy now provides a free one year trail of our cPanel hosting which is the latest technology and the newest hosting option. Our customer currently does have active cPanel trail credits within their account.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Should the customer need assistance with setting up the new cPanel hosting credits our customer care is available 24/7 to help.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Best Regards,

Office of the CEO - GoDaddy

[redacted]GoDaddy.com

[redacted] N. Hayden Rd. Suite[redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at[redacted]://[redacted]?Our customer purchased a Website Builder plan which offered a free domain name and subsequently purchased a website hosting plan which also offered a free domain name with purchase. After our customer evaluated our products they requested refunds that were outside of our Refund policy. At no time has there been an interruption in service to the website being built by our customer and our staff has worked diligently to resolve any issues brought to our attention. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We attempted to reach our customer by phone, but have been unsuccessful. As a gesture of goodwill we have refunded the unused Website Builder plan in the amount of $12.00 which was the amount paid. Should our customer have any remaining questions in regards to the management of the account, they are free to contact our office at ###-###-#### or via email at[redacted].Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kind regards,[redacted]Office of the CEO###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

Prior to purchasing their GoDaddy products, our customer acknowledged the following...

agreements:

• Universal Terms of Service Agreement

• Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

Our customer purchased GoDaddy's Website Builder plan and a misunderstanding regarding applicable refunds occurred.

RESOLUTION:

GoDaddy acted in good faith to uphold its agreements with our customer.

We contacted our customer to discuss our refund policy, which will be applied to all transactions going forward.  As a gesture of goodwill, we have also refunded the remaining time on the Website Builder plan the customer purchased and the customer has expressed their satisfaction with this outcome.

At this time, we consider this matter successfully resolved.

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following.  The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement  •    GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy sent the complainant multiple email notifications prior to the renewal occurring. The complainant purchased their Domain Names for a one year term on May 24, 2010. For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreement. Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $119.92 for the Domain Names they have cancelled. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]When our customer agreed to our terms they agreed that account management is a customer responsibility. GoDaddy relies upon its customers for information we would otherwise be unaware of, such as the preferred email address to which our notices are sent.The fee referenced by our customer in their complaint is a registry fee imposed upon GoDaddy for expired domains. The registry is where GoDaddy obtains domains on behalf of our customers. GoDaddy also provided 40 days of service to the customer at no cost prior to the account being suspended for non-payment.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our office has attempted to connect with our customer via phone to resolve this matter and have been unsuccessful.  As a onetime exception, we are willing to waive the $80 redemption fee if the customer contacts our office while the domain is still in an eligible status.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain names in question. Account management is a customer responsibility.RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer and ensure the products in question were renewed appropriately. We attempted to reach our customer via email and phone without success. * If our customer cancels the domain names within the time frame allotted by our refund policy we will provide full refund to them.* If the customer cancels the domains outside the refund policy we will provide a partial refund to them as GoDaddy cannot recoup it's full costs from the registry.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,

[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to shed further light on our customer’s concerns.  The email notifications for this year’s automatic renewal of the domain name were sent on August 8 and September 7, 2014.  This year’s renewal was the second of two automatic renewals that have taken place on the domain name, with the first occurring on October 1, 2013.  Similarly, renewal notices were emailed to the customer on August 8 and September 7, 2013.  Account management is a customer responsibility.Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer. Kindest Regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The "multiple emails" that godaddy.com mentions were not sent. Can godaddy.com provide the dates these emails were sent?

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant originally purchased a domain name online on September 23, 2008 for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question for a two year term.  We have automatically renewed the domain on September 24 2010, 2012 and 2014 and did so in a Good Faith effort to honor its agreements with the complainant.  GoDaddy sent renewal notices prior to the latest expiration date on:· June 25,2014· July 25, 2014· August 24, 2014· September 8, 2014· September 18, 2014Upon review of the account these notifications were sent to the email address provided by the complainant as part of the account setup. GoDaddy must rely upon its customers for information that we would otherwise beunaware of, such as closing of their business or use of a new email address.Account management is a complainant’s responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complaint first contacted our Customer Care Center on November 21, 2014 regarding the domain renewal and to request a refund. When working with our Customer Care the complainant was assisted with updating theiraccount preferences and turning the automatic renewal setting off for the domain.The complainant did not contact our support staff regarding the charge until they were no longer eligible for a refund per our refund policy.  When a domain name is renewed GoDaddy as a registrar must provide payment to the registry for thedomain and as such, we are unable to absorb the cost of a domain name renewal on the complainant’s behalf.EDUCATION:If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Options[redacted]In addition, the following GoDaddy Support articles will be helpful in the future to the complainant for managing automatic renewal, account preferences and our refund policy:Managing Renewals for Products and Services[redacted]Managing Your Account Information:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]In June and July 2012, the complainant purchased the domains [redacted], [redacted], [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew these domains at the end of the initial one year term in 2013 and did so in a Good Faith effort to honor its agreements with the complainant.  These domains subsequently renewed for another one year term in June 2014 and July 2014 per the complainant’s account preferences.For the most recent renewal, GoDaddy sent renewal notices for the domains [redacted] and [redacted] prior to the expiration date on:·         March 7, 2014·         April 6, 2014·         May 6, 2014·         May 25, 2014·         May 31, 2014Renewal notices for [redacted] were sent prior to the expiration date on:·         March 7, 2014·         April 6, 2014·         May 6, 2014·         May 25, 2014·         June 4, 2014Between July 2013 and October 2013, the complainant also purchased the domains [redacted]S, [redacted], [redacted], [redacted], [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account.  Per the complainant’s account preferences, each of these domains renewed automatically for an additional year at the end of the initial one year term.For the most recent renewals for [redacted]S and [redacted], GoDaddy sent renewal notices prior to the expiration date on:·         April 6, 2014·         May 6, 2014·         June 2, 2014·         June 21, 2014·         June 30, 2014Renewal notices for [redacted], renewal notices were sent prior to the expiration date on:·         April 26, 2014·         May 25, 2014·         June 21, 2014·         July 10, 2014·         July 21, 2014Renewal notices for TASTE OF [redacted] and [redacted] were sent prior to the expiration date on:·         May 25, 2014·         June 21, 2014·         July 26, 2014·         August 9, 2014·         August 21, 2014GoDaddy sent renewal notices for [redacted] prior to the expiration date on:·         June 29, 2014·         July 26, 2014·         August 23, 2014·         September 8, 2014·         September 22, 2014Renewal notices were sent for [redacted] prior to the expiration date on:·         July 17, 2014·         August 16, 2014·         September 15, 2014·         September 30, 2014·         October 10, 2014The complainant also purchased the domain [redacted] as a new domain registration on June 11, 2014. Domains must be canceled within 120 hours of registration to be refund-eligible.On November 29, 2014 the complainant also contacted GoDaddy’s support chat team to request that GoDaddy provide a list of products that had automatically renewed over the past 6 months, and the complainant was provided with the correct information on how to review their purchases in their account’s Order History.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the domain renewals, GoDaddy proactively sent multiple notices to the complainant; however in most cases no action was taken by the complainant.  GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase.  The complainant may also, at any time, log into their account and modify this preference.  Account management is a customer responsibility.Any applicable refunds have already been provided to the complainant, and GoDaddy is unable to provide the requested one year of hosting at no charge.EDUCATION:The following URL may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:[redacted]Future refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax