GoDaddy.com

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
We stand by our previous response. Domains are sold on a first-come, first-served basis. GoDaddy encourages the registration of any desired domain name at the time they show as available for registration.
GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a negative response indicating the domain is not available, GoDaddy will show the domain as being available.
Furthermore, GoDaddy's Domain Buy Service is simply one option the complainant may wish to take in attempt to acquire a domain name that is already registered. This service enlists a Domain Agent to reach out to the registrant of a domain name to negotiate a possible sale and/or transfer of the domain. Another option the complainant may choose is to reach out to the current registrant directly.  
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

March 29, 2012, our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014.  On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference.  GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963  ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Hosting Agreement

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. As the customer canceled the plan we have provided a refund back to the checking account.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Best Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response totally sidesteps the complaint.  To put is simply, I have no proof that anything was done on my behalf!  All I want is a transcript that proves that something was done.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016.  Our customer updated this information on March 29, 2016.  No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

We are a non-profit childcare located in North Burnaby and we had bought a domain name with godaddy. Our website is very important to us as it helps bring in business. We did not receive any notification that we needed to renew or update any payment information. When we went to our site one day we saw an error message that our site had expired. My boss called godaddy to try and resolve the issue however the customer service rep talked to her like she was an it and didn't understand anything. He was very rude and kept throwing in random computer jargon that she did not understand and when she asked questions he would answer back in a very condescending way. In the end nothing was resolved and she was very frustrated and insulted. We decided to restart our website from scratch because we no longer want to deal with this company and their rude customer service.

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer agreed to the following...

agreements:

* Universal Terms of Service Agreement

* Hosting Agreement

* Domain Name Registration Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx

The customer's account settings instructed GoDaddy to renew their services and we honored that request. Account management is a customer responsibility. GoDaddy sent multiple notices to the email address on file regarding the renewal in advance of the charge occurring allowing the customer ample time to cancel the service or contact us for assistance.

RESOLUTION:

Go Daddy acted in good faith to uphold agreements with our customer and ensure the products and services in question were renewed appropriately, following the customer's instructions. At this time our customer has disputed the recent charge with their financial institution preventing us from being able to process a refund upon cancellation of the service.

Should our customer have any questions regarding this they may reach us directly at [redacted]@GoDaddy.com. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, if my documentation

was deleted, identity theft is the fastest growing cyber crime and it is employees of large companies that are the worst offenders. The product was suppose to protect me

not treat me like a criminal. At no time did I think that this procedure would be directed toward me.   A copy of the company  FEIN/ TIN from the IRS is enough. If

they want pictures of my office building or a utility bill etc.

This company has no authority granted from me to use this particular id (copy of passport)  in any way shape or form

I will wait until for the business to perform this action ( an email that the passport information is deleted).and, if it does, verify this I will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following:

 

Prior to the purchase of the...

Professional Website Design Package our customer acknowledged and agreed to the following agreements:

 

• Universal Terms of Service Agreement

• Website and Web Store Design Service Agreement

 

The latest version of these agreements may be found at this link:

 

GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.

 

RESOLUTION:

Go Daddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a one-time exception we have refunded $1538.39 to the customer and hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

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([redacted]

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Online Store/Quick Shopping Cart Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On September 2, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into their Quick Shopping Cart account to publish their site.  Quick Shopping Cart is a product GoDaddy offers that assists customers with constructing an online store.  Our customer made no mention of an email problem and was correctly provided instructions to access their Quick Shopping Cart.  On both September 8 and 9, 2015 our office was unsuccessful in connecting with our customer using the phone information provided in the complaint to clarify their concerns and provide resolution.   Voice messages were left which included our direct contact information and a request to speak at their convenience.  On September 10, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into an email account.  Our customer had also acknowledged receiving voice messages that our office had left.  While our Customer Care team was in the process of troubleshooting the issue presented to them, the customer stated they had successfully logged into their account and ended the Chat support session.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office had made multiple attempts to connect with our customer to discuss any concerns they may have and have been unsuccessful.   It is our understanding the problem they experienced has since been resolved.  If our customer has further concerns regarding this matter, we encourage them to contact our office directly.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question.  We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response.  After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name.  The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names.  Any registrar is required to sell the domain name at the price the registry has set.  Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following. On February 13, 2014 our customer purchased a Website Builder Plan on a monthly basis. Prior to...

purchasing their GoDaddy product our customer acknowledged the following agreements:•    Universal Terms of Service Agreement•    GoDaddy Website Builder Service AgreementThe latest version of this agreements and other legal agreements may be found at: http://www.[redacted]Per our customer's account preferences, Go Daddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer and acted in good faith.  Go Daddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility.Our customer’s Website Builder plan has been automatically renewed three times since being purchased. Should our customer desire to cancel the plan we will be happy to provide a refund for their most recent transaction. If they desire to take advantage of this offer they can contact this office directly.As one time exception we are refunding the most recent renewal of our customer’s Website Builder plan. The amount is $9.99 and it will be processed to their payment method. Our customer maintains the responsibility to manage their renewal preference’s.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn May 12, 2015, GoDaddy notified our customer, via email, that Microsoft had ended support for the hosting server type they were utilizing, effective July 14, 2015. The notice advised them to migrate to a new server to avoid downtime of their website and provided helpful instructions. GoDaddy has no control over what happens to an email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received.When a hosting account is cancelled, GoDaddy may retain the data for a limited time. The content is not stored in the customer’s account but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which the customer agreed), it is the customer’s responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. The reason we charge a recovery attempt fee is not a punitive reason, rather, our administrators must perform data recovery work to see if the deleted content can be restored.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.As a onetime exception, GoDaddy will waive the recovery fee and attempt to restore the website content. GoDaddy cannot guarantee the content can be recovered.  We have notified the customer via email of our effort to restore their data. Education:The customer might find the following articles useful.BACKING UP AND RESTORING MYSQL OR MSSQL DATABASEShttps://www.godaddy.com/help/backing-up-and-restoring-mysql-or-mssql-da...⇄ UP YOUR WEBSITEhttps://www.godaddy.com/help/back-up-your-website-8480Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

I received a year of Go Daddy domain hosting from Smiley 360 in exchange for an honest review, which I gave. Fast forward one year to renewal time... I renewed, or so I thought!!!!! Turns out that Go Daddy websites ARE NOT THE PRICE THEY SO HEARTILY PROMOTE ALL ACROSS THE TELEVISION & INTERNET!!!
When I received the renewal notification for the domain name, sill me thought that would be it... Not even close... What they fail to tell you is that in order to keep your website up & running, you have to give them an additional $179.00 for a year of 'web hosting'. In my attempt to get answers and clarification, I was told by, [redacted] (yes, that's the only name she would give me) that I was out of luck. That the subscription we paid for was for the PREVIOUS year and therefore I would receive ZERO refund or anything... Problem is, the year was paid for by SMILEY 360 already!!!! My website is crucial to my job as a writer and radio talk show host, but Go Daddy showed me not one stitch of understanding OR willingness to treat me as a customer, I was even, several times, referred to as '[redacted]' rather than the more professional, Mrs. [redacted]! Very, very UNPROFESSIONAL, UNWILLING & UNAPOLOGETIC, I was blown away by the crass and sarcastic nature of the supervisor ([redacted]) which I made mention of several times during the call. I was also forced to, LITERALLY beg (which can EASILY be verified as the call was recorded) to speak with ANYONE who outranked her...she simply refused until finally she said, '[redacted] is the manager, but he said to tell you that there will be no refund as you were paying for the year you just had. So, I can get you to him, but he is going to tell you the exact same thing I just told you!' At this point in the conversation I gathered as much info as possible and ultimately had to hang up after spending over 40 minutes on hold for 'JOE THE MANAGER'

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

We sincerely appreciate our customer's additional feedback and understand that they are frustrated. We have an alternative offer as follows in hopes that it will help meet their needs. First, we stand by our previous response regarding free credits GoDaddy offers. As previously indicated, GoDaddy has decided to change our free credit offerings to better align with the needs of our entire customer base. We now offer a free one year trial of cPanel. The cPanel credit is still available in their account for their use and if the customer would like to utilize GoDaddy's Website Builder product as an alternative, we will offer them one Business plan for a one year term, at no charge.

Should our customer wish to accept this offer they can let us know directly or in reply. Our contact information is available in our signature below.

Thank you for the opportunity to address and bring clarity to the concern.

Kindest regards,

Office of the CEO - GoDaddy

[redacted]GoDaddy.com

[redacted]N. Hayden Rd. Suite[redacted]

Scottsdale, AZ 85260

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Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.On February 13, 2015 the refund in question was submitted to the payment method associated with their original transaction. GoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transaction. In addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these funds. The complainant may wish to contact their financial institution to inquire about these funds. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260