GoDaddy.com

I received a year of Go Daddy domain hosting from Smiley 360 in exchange for an honest review, which I gave. Fast forward one year to renewal time... I renewed, or so I thought!!!!! Turns out that Go Daddy websites ARE NOT THE PRICE THEY SO HEARTILY PROMOTE ALL ACROSS THE TELEVISION & INTERNET!!!
When I received the renewal notification for the domain name, sill me thought that would be it... Not even close... What they fail to tell you is that in order to keep your website up & running, you have to give them an additional $179.00 for a year of 'web hosting'. In my attempt to get answers and clarification, I was told by, [redacted] (yes, that's the only name she would give me) that I was out of luck. That the subscription we paid for was for the PREVIOUS year and therefore I would receive ZERO refund or anything... Problem is, the year was paid for by SMILEY 360 already!!!! My website is crucial to my job as a writer and radio talk show host, but Go Daddy showed me not one stitch of understanding OR willingness to treat me as a customer, I was even, several times, referred to as '[redacted]' rather than the more professional, Mrs. [redacted]! Very, very UNPROFESSIONAL, UNWILLING & UNAPOLOGETIC, I was blown away by the crass and sarcastic nature of the supervisor ([redacted]) which I made mention of several times during the call. I was also forced to, LITERALLY beg (which can EASILY be verified as the call was recorded) to speak with ANYONE who outranked her...she simply refused until finally she said, '[redacted] is the manager, but he said to tell you that there will be no refund as you were paying for the year you just had. So, I can get you to him, but he is going to tell you the exact same thing I just told you!' At this point in the conversation I gathered as much info as possible and ultimately had to hang up after spending over 40 minutes on hold for 'JOE THE MANAGER'

We are a non-profit childcare located in North Burnaby and we had bought a domain name with godaddy. Our website is very important to us as it helps bring in business. We did not receive any notification that we needed to renew or update any payment information. When we went to our site one day we saw an error message that our site had expired. My boss called godaddy to try and resolve the issue however the customer service rep talked to her like she was an it and didn't understand anything. He was very rude and kept throwing in random computer jargon that she did not understand and when she asked questions he would answer back in a very condescending way. In the end nothing was resolved and she was very frustrated and insulted. We decided to restart our website from scratch because we no longer want to deal with this company and their rude customer service.

I have been the victim of a bait and switch scam and want the world to know. I agreed to allow Godaddy to host my website shopping cart and provide merchant service with a third party. The fixed rate of 25 cents per transaction turns out to be 30 cents. The fixed 2.3% discount rate turns out to be a tiered rate as high as 4.29% for [redacted] and [redacted] sales. The minimum monthly charge of $34.99 turns out to be $54 and change. I was not allowed to file a complaint with the Revdex.com because these actions are actually criminal.

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following:

 

Prior to the purchase of the...

Professional Website Design Package our customer acknowledged and agreed to the following agreements:

 

• Universal Terms of Service Agreement

• Website and Web Store Design Service Agreement

 

The latest version of these agreements may be found at this link:

 

GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. Go Daddy strives to offer the best service levels in the industry.

 

RESOLUTION:

Go Daddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a one-time exception we have refunded $1538.39 to the customer and hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

([redacted]

[redacted] Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, if my documentation

was deleted, identity theft is the fastest growing cyber crime and it is employees of large companies that are the worst offenders. The product was suppose to protect me

not treat me like a criminal. At no time did I think that this procedure would be directed toward me.   A copy of the company  FEIN/ TIN from the IRS is enough. If

they want pictures of my office building or a utility bill etc.

This company has no authority granted from me to use this particular id (copy of passport)  in any way shape or form

I will wait until for the business to perform this action ( an email that the passport information is deleted).and, if it does, verify this I will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Hosting Agreement

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customer. Purchasing services with another company does not initiate cancellation of services with GoDaddy. Account management is a customer responsibility. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $14.99 transaction in full. We will not provide compensation for their phone charges. We hope to earn their future business and can confirm that they have no active services with us in the account in question.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO – GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure.   Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously.  Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter.  Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·     Universal Terms of Service·     Domain Name Registration AgreementThese agreements can be found at:[redacted]

There are two groups of domains that are in a redemption status. The first group, our customer originally purchased the domain names online on December 09, 2009 for a one year term.  Our customer renewed the domains online within their GoDaddy account in November 2010 for a one year term. In November of 2011 our customer again renewed the domains online but for a two year term. On December 2, 2013, per the customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question for a one year term and did so in a Good Faith effort to honor its agreements with the customer.  On March 6, 2014, our customer turned off the auto renew for the domains. As such when the domains were due for renewal on December 2, 2014, per our customers account preference we did not auto renew them and the customer would need to take action by renewing online or calling our customer care for assistance.There is also a second group of domains that have expired and are in a redemption status. The customer originally purchased the domains online on December 5, 2012 via online for a one year term. On December 6, 2013 per our customers account preferences the domains auto renewed for a one year term. On December 1, 2014 our customer turned off the auto renew on these domains. As such on December 5, 2014, the domains were not renewed per our customers account preferences.  Due to domains being on manual renew it does require action by our customer.GoDaddy sent multiple expiration notices before and after the domain's expiration date to the email address provided by our customer. Account management and renewal of domains is solely a customer responsibility. On January 12, 2015, the customer contacted our 24/7 customer care and spoke with a supervisor who offered to waive half of the redemption fee as a courtesy gesture however, our customer declined the offer.At this time, our office spoke with the customer and assisted with recovering the domains at the registration price and as a courtesy waived the redemption fees.Resolution:GoDaddy acted in good faith to uphold its agreements with our customer. Our office has spoken with the customer and resolved the matter. Should our customer have further questions or concerns they may reach us directly at ###-###-####.Education:  Managing Your AccountInformation[redacted]

 Managing Payment Methods[redacted]

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Thanks, [redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.On February 13, 2015 the refund in question was submitted to the payment method associated with their original transaction. GoDaddy has confirmed this payment and provided the complainant with the ARN (Acquirer's Reference Number) associated with this transaction. In addition, GoDaddy’s payment processing teams have reviewed the transaction and confirmed that the complainant’s financial institution has not rejected these funds. The complainant may wish to contact their financial institution to inquire about these funds. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

They need to walk me through how to activate it correctly and refund me the money I have paid up until now. Sincerely,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.
On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant.
GoDaddy sent renewal notices prior to the expiration date on February 17, 2015
This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.
Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.
EDUCATION:
The complainant may find the following information helpful for future reference.
Refund Policy: https://www.godaddy.com/help/refund-policy-8849
Managing Renewals for Products and Services:  https://www.godaddy.com/help/managing-renewals-for-products-and-services-725
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

From the month of may the support team is saying that they have issued a new check. But it's almost 6 months from the may. As they have mentioned 5-6 weeks of business working days. But till now I haven't received single message or single call from Godaddy support Team. As my mobile number was registered with DND SERVICES. So I have provided them alternate LAND LINE number which was active. But till now I haven't received any response from them. If they have issued a new check please provide me details of
Required Below Details
1. Check Number
2. Date of Check Issued.
3. Courier Partner Details (OR)
4. Post Details
5. Expected time or Arrival of Check.
As they have mentioned with in 5-6 weeks. But it was more than 24 Weeks still I haven't received any response from them. And also there is no status about my cheque.
 
Please provide me the above required details.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Although I don't agree with the business godaddy's perception of the fact I am satisfied with their resolution for doing what they should have done in the first place which is give me what I paid for.  I wish to now close my complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the additional concerns presented by the complainant. Our office has connected with the complainant via phone, and have been able to locate and refund the charges in question.  We appreciate the complainant’s patience and understanding, and believe their concerns to be resolved.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. Payment was made to the PayPal account listed in our customer's payee information on March 26, 2016.  Our customer updated this information on March 29, 2016.  No funds have been returned to GoDaddy at this time.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 6, 2016, our customer purchased GoDaddy’s Web Store Design....

This service enlists GoDaddy’s Professional Web Design team to create a custom website for a one-time fee. Customers must submit information, including images and text, for the website before the site can be built. Our customer was advised the website would be available for preview on July 29, 2016.On July 20, 2016, our customer contacted GoDaddy and renewed the WebStore Design Hosting plan for a one-year term with the assistance of our customer care team.On July 28, 2016, our customer was notified via email that their website was ready to preview. The customer called GoDaddy’s Web Design team advising that she was dissatisfied with the website and an email or call listing all changes was requested. On August 1, 2016, our customer contacted GoDaddy’s Web Design team to provide a list of changes and images as an update request. The update was scheduled to be completed on August 9, 2016 which was expedited as a courtesy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a member of management on August 8, 2016 and was properly advised that the product was not eligible for a refund as the website design work was completed. As a goodwill gesture, we will provide a refund $1,049.99 for the build fee but it will be subject to a 30% cancellation fee and refund $305.90 for the annual Hosting plan. Before we will process a refund the products will need to be cancelled. The customer will need to contact our Web Services team directly at 480-366-3336.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted]...

hosting for a 5-year term with assistance from GoDaddy’s customer care center.  That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care.  Our customer care team also attempted to assist with a content migration for our customer’s site.  As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually.  This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account.  Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42.  Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy