GoDaddy.com

Review: I purchased a VPS plan in October through GoDaddy, primarily because it included a CDN and WAF (through [redacted]). A week into setting up my server, I began to realize all the problems that existed with the service. GoDaddy support referred me to [redacted], who referred me back to GoDaddy. Both would refuse to help claiming it was the other's responsibility.

The service itself had limited control, sometimes missing entire sections necessary to use the product. There was no way to purge the cache, and the temporary solution was to ask GoDaddy to ask [redacted] to purge the cache when I needed to make changes. As a developer, this is unacceptable. They finally addressed this issue by manually upgrading my account to a different service so I could see the necessary functionality to use a CDN.

Since then, there have been many problems with domains not being verified, problems with SSL certificates, sites not being scanned, notifications not being received, and the dashboard becoming unresponsive.

Currently, there is no way for clients whose websites I host to purge their own websites. [redacted] has a plugin for Wordpress, but the GoDaddy authorization does not work.

I have asked for a refund on my remaining months in my contract because the service has become unusable. While the refund is outside of their 30 day guarantee, the problems have been consistent since the first week of service and there was no way for me to know they would continue months into my contract.

They are refusing to issue a prorated refund because the [redacted] is a "free addon" and not part of the VPS itself. However, on their own website [redacted] is listed as a primary feature alongside processing power, cPanel, and managed services which are in no way "free addons".

They provided me with a faulty service, and are accepting no responsibility. At worst it's illegal, at best it's terrible business practices. What a disappointment.Desired Settlement: I'm asking for a fair prorated refund on the remaining time on my VPS contract, which I will be cancelling.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 19, 2015 our customer purchased a Managed Virtual Private Server for one year via a support representative. On February 3, 2016 our customer purchased a desired upgrade for the server via a support representative. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The issues encountered by our customer were associated with a free, third party add-on; the server itself functioned as intended. Our support teams followed proper processes for escalating our customers concerns to the third party for resolution. Despite the purchase of Managed Services with this server, our customer is still the server administrator and responsible for all operations of the server such as security setup, domain setup, and custom software installations. Given the duration of time since the original purchase date, we will not be able to provide a refund per our refund policy. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.While using [redacted] is optional, it is not a free addon service selected by me. It was a reason why I purchased the hosting plan. It does not work, and use of it cripples my VPS as well, causing it not to work properly.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” options. GoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needs. Issues which may arise as a result of those configurations are to be addressed by our customer. In this case, the issues being encountered are with a third-party software; the server itself is functioning as intended. Our customer will either need to continue working with our 24/7 Hosting Support teams or with the third-party provider directly to reach a resolution to their concerns. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: I was without my per;mission auto billed for a large renewal package. The money was suddenly taken from my linked bank account. I requested a full refund over multiple calls for the past month and followed all the instructions they said I needed to do to get my money refunded and accounts closed, and they still have not refunded me the money and always find an issue unresolved. They said I need to verify that my domain name was not a business for my protection. I notified them it was for personnel use and not a registered business. They still said there department did not receive this email notice twice. I have spent hours of time talking to them on the phoneDesired Settlement: a refund, cancel all my account, and no further notifications from this business

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On March 16 2011, our customer purchased a domain name via online transaction for a 2-year term. This was subsequently renewed automatically. On March 19 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question. Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On March 17 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification. Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Review: Join Go Daddy in Jan 2015 and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after 30 days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128,28 to my card I have not used the service after jan of 2015 and no longer need theservice so I am getting charged $128.28 for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me noDesired Settlement: would like a full refund for this service that I will not used and did not use

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 20, 2015 our customer purchased GoDaddy's Online Bookkeeping service for a one-year term via online transaction. Online Bookkeeping is a product that imports and organizes customer’s business accounts together and generates income and expense reports. On January 20, 2016, per their account preferences, GoDaddy was instructed to automatically renew the service for another one-year term and did so in good faith and effort to honor its agreements. GoDaddy sent a notice prior to the expiration on January 10, 2016. This notice informed our customer their expiring item would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. On March 21, 2016 the renewal preference associated with the product was disabled, instructing GoDaddy not to renew the service upon expiration. The service remains active within our customer's account. A refund for the product renewal transaction is not applicable. Our customer may find the following articles informative: Refund Policy- https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG_ID Turn Off Auto Renew- https://www.godaddy.com/help/turn-off-auto-renew-20008 Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, KayJay R[redacted] Office of the CEO – GoDaddy

Consumer

Response:

I was not notified by go daddy.com of any renewal for any service for 2016 so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life

Business

Response:

We stand by our previous response. The service renewal took place on January 20, 2016. Our customer did not contact our support teams until March 21, 2016. GoDaddy is unable to issue a refund, as the refund request is outside of our policy. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer’s ISP or email client chooses to handle the email. Thank you again for the opportunity to address the additional concerns presented by the customer. Kindest Regards, KayJay R[redacted] Office of the CEO- GoDaddy

Review: GoDaddy autorenewed a URL I owned. Within 4 hours of getting the auto-renewal I opened a customer service ticket telling them that I was not interested in owning the URL and to refund me in the full amount. However, since the URL ended in '.CO' according to GoDaddy policy they cannot offer ANY refunds for auto-renewals.

I argued with the customer service rep for ~1 hour on this topic to no avail.

So then I deleted the URL entirely from my account hoping that would move them along. Still nothing.

GoDaddy is a scam - as soon as you buy a URL they turn on auto-renew and will charge you 10x the original price of the URL and then refuse to refund you.Desired Settlement: I'd like to be refunded the $29.99 for the URL that was auto-renewed.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 28, 2015, our customer purchased the domain name in question for a one year term via online transaction. On April 3, 2015 our customer opted to add private registration to the domain for the remainder of its registration term.On March 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and privacy service in question and did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices prior to the expiration date, including the following dates:• February 26, 2016• March 22, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.After the domain renewal, our customer contacted GoDaddy’s customer care chat team to request a refund of the domain name and privacy. Our customer was correctly informed at that time that the domain name’s registration is non-refundable.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy’s chat team provided our customer with a refund of the private registration associated with the domain in question. If our customer does not wish to continue the domain’s registration, they may consider other options, such as listing it in a domain auction or even canceling the domain’s registration.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Thank you for responding to my complaint. One thing not addressed was the fact that the auto renewal price for the product was 10x the initial price paid. Imagine if you signed up for a Netflix account for 9.99, only to find out that auto-renewing meant you agreed to pay at the new price of $99.99. So I am shocked that you are even allowed to call that an 'auto-renewal' since really you are charging me substantially more for the exact same productSecondly, while upon digging I did find that you had sent me auto-renewal requests they had all gone straight to my spam folder. Therefore I had no idea the renewal was occurring. Thirdly, you guys in your terms of service clearly state that you are able to provide refunds to people who request within a certain timeframe of auto-renewal. However, for some bizarre reason you have a separate policy for .co addresses? I was aware that Go-Daddy had a convenient refund policy which is why I figured I would wait until after an auto-renewal occurred and then request a refund. However instead you have this bizarre clause blocking refunds on .co addresses. I have a theory as to why this is the case - I suspect it is because you offer .co addresses at a substantial discount (which gets suckers like me to sign up), then you jack up the price 10x on the auto-renew and prevent refunds. This is a quintessential sleazy business practice.I am going to continue making more an more noise about this bad business practice until the situation is rectified and I am refunded the full amount.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy will typically offer customers discounted prices during their initial term, when they are likely to be just starting out in their business and may not be up and running yet. Upon renewal, GoDaddy asks customers to pay the fair market value for a service that gives them 24/7 customer support and helps their business be successful.Additionally, a domain's expiration date is not arbitrarily set by GoDaddy. The customer chose the initial date of registration and the term of registration. At the time of purchase, the customer had many options available to them, such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before the domain's expiration date to the customer via email, GoDaddy has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once received. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customer's success, our customer must also be responsible for their actions or lack thereof.Furthermore, as a domain registrar, GoDaddy acquires domains from each specific registry on our customers’ behalf. These registries have specific refund policies in place, which limit the time GoDaddy has to receive a refund on canceled domains. As GoDaddy is unable to receive a refund from the registry for the domain name renewal in question, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: Godaddy sent me an email for 25% off my next purchase and then refused to honor it. My purchase was made and I then contacted them to have the coupon applied...they stated that it could only be applied to MY NEXT PURCHASE after that one I had just made just minutes before.

Furthermore, agent Josh M[redacted] claimed that the code could only be used on NEW PRODUCTS and not renewals (i was renewing several domain names). Nowhere in the email I received did it state this...agent Josh M[redacted] began to speak with an unwelcome tone and then his ostensible superior, CHRIS, made the situation worse. The irony is that GoDaddy prides itself on great customer service - that was NONEXISTENT in my interaction with them.

At the end of the day, I wanted them to honor a COUPON CODE that THEY SENT ME for 25% off (and it was for a $97 order)...but they appear to be such a collectively GREEDY BUNCH that they held firm to the claim that it could only work on my NEXT ORDER....Desired Settlement: I would like for them to apply the 25% my order - the order number is [redacted] and they can certainly look up the details of the order and confirm the pre-coupon amount.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 19, 2016, our customer purchased 3 domain name registrations, and renewed 4 domain name registrations, each for a one-year term via online transaction. After this purchase completed, our customer received a discount code via email to utilize for their next purchase.GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction.After our customer received this email, they contacted GoDaddy’s Customer Consultation and Care Center to attempt to apply this discount to their previous purchase.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Discount codes are unable to be applied to orders after a transaction has completed. As such, we are unable to provide our customer with the requested refund/discount. The discount code our customer received is available for use on a future qualifying purchase.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

The TIMELINE of the my purchase and the offer from GoDaddy is NOT CORRECT as delineated by the GoDaddy representative. In fact, I received the OFFER after I had completed a conversation with a representative regarding the fees for possible renewals. After I mentioned to the representative that I would go ahead and renew only certain domain names on my own, I hung up. The offer for the 25% off my NEXT PURCHASE was then sent to me. My NEXT PURCHASE was within minutes when I logged in to my account and proceeded to renew only certain domain names that were expiring that same day..and I purchased a couple of new names as well. I then noticed the email with the promo code just as I completed the renewal and purchase. I called GoDaddy to explain that my NEXT PURCHASE had just occurred and that I would like to have the promo discount applied to it. They refused. In their characteristic SUBPAR service, they insisted that it would have to be another "NEXT PURCHASE" because I had just completed that one without applying the code. AGAIN, the correct timeline is as follows: 1) I spoke to a representative about renewals - ultimately did not renew directly with him 2) Go Daddy sent me the promotional 25% discount via an email..and 3) I then renewed some domain names and purchased a couple more - then I called Go Daddy to apply the code and they outright refused - with a great deal of pretentiousness and condescension...I have the emails and timestamps for everything...so the agent from GoDaddy should go back and get his facts straight...his response is UNACCEPTABLE!

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I got my domain transferred to a wrong person. And while transferring I was told in an e-mail by GoDaddy that "If for any reason this information is incorrect or you feel this change of registrant request was made in error, please contact us within 15 days at [email protected]." You can see this here: [redacted]

I upon noticing the error in transferring, instantly contacted them on the said email address to stop it. You can see my email here: [redacted]. But they returned to me with a TOTALLY unexpected and opposite response to what was stated in their email. You can read their email below:

--------------------------

Support Staff Response

Hello [redacted],

We understand that you moved a domain to another account in error. Unfortunately, the Internet Corporation for Assigned Names and Numbers (ICANN) won’t allow registrars to get involved in domain agreements. We know this may be frustrating, but at this point, our investigation is closed.

What now? You might be able to resolve the issue directly with the person you moved the domain name to—or you may want to consider consulting your own legal counsel. If your domain name contains a trademark, you might also be able to take advantage of the Uniform Domain Name Dispute Resolution Policy:

https://www.icann.org/resources/pages/policy-2012-02-25-en

If you decide to pursue the domain name via court proceedings, please be sure to have your legal counsel review our Attorney Tips (https://www.godaddy.com/agreements/showdoc.aspx?pageid=CIVIL_SUBPOENA&shopp...⇄ There’s no need to name us in the case, we’re happy to help ensure the court’s orders are implemented properly.

We hope this is helpful. Good luck.

--------------------------

I e-mailed them again and said that it was mentioned in their e-mail that I could contact them within 15 days, in case the transaction was done in error. But they returned to me with their same canned response again. See here: http://prntscr.com/af98uqDesired Settlement: I just want my domain back at any cost. I agree it was done by me, but it was done in error. And I am demanding as per the statement written in their e-mails. Had there been any special terms and conditions behind this statement, they should have at least put an 'Asterisk' sign at the end of the statement.

Otherwise, the first thing they should have done is that they should UPFRONT state that we take NO RESPONSIBILITY of undoing this. OR since you have performed this action, it CANNOT be UNDONE now.

I just want my domain back in to my account under any circumstances.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 10, 2016 our customer initiated the process to move a domain name registration from one GoDaddy account to another utilizing our Account Change process from within their GoDaddy account. The process is described in our support article found at https://www.godaddy.com/help/move-a-domain-to-another-godaddy-account-822RESOLUT...⇄ upheld its agreements with our customer in good faith and honored its terms of service.The changes made to the domain name were initiated and authorized by our customer. GoDaddy is unable to return the domain name to the originating account on behalf of our customer. If our customer is unable to amicably resolve the matter with the party they moved the domain to and the domain has a trademark, they may review the Uniform Domain Name Dispute Resolution Policy at https://www.icann.org/resources/pages/policy-2012-02-25-enThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Hi there,Had it been this case, then their email's text should have been otherwise, instead of giving their customers a hope that this could be undone. They should have mentioned all of these HIDDEN terms and conditions and policies in the SAME email which stated exactly the opposite of what they are saying now. See here: [redacted]I should have got some hint that this would NOT be undone. See some example of doing so below:EXAMPLE # 1: Since, you have transferred this domain to the other account, you will NOT be able to revert this change under any circumstances. OR Since you have made this change yourself, you will not be able to revert it under any circumstances.Example # 2: I should have received an email with a confirmation link to be clicked and a statement that "by clicking this link, you authorize this change. And after doing this you will not be able to revert it.Some statement! something! anything that could have alerted me or held me back and made me think over it for once. Instead of giving me hope of getting it back if something goes wrong.But they did exactly the opposite - they clearly said that I will be able to revert it within 15 days. And upon asking for this change to revert back, they said they could do nothing. I mean that is ridiculous!Had there been a different statement as defined in the examples above, I would never contact them. But this seems to be tricking their customers. I am their regular customer - regular means regular. I want my domain back in my account as this was NOT my fault. I am asking on the basis of what information they delivered to me in the email. Read it again if you have not understood it before. Put yourself in my boots and see: http://prntscr.com/agxseaRead the highlighted areas carefully and put yourself in my boots and then think. How would you take this email? You would definitely think that if anything goes wrong - my domain registrar is atleast with me. Thanks[redacted]

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer had indicated they initiated the process to move a domain name from one GoDaddy account to another, utilizing the Account Change process. There are multiple steps required by a customer to perform this process, including the acknowledgement of our Domain Name Change of Registrant Agreement. We appreciate our customer’s candid feedback regarding terminology within the email notification referenced and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I was charged for a 2 year subscription to [redacted] without authorization. Go-daddy claims they had phone authorization from my administrator, however my administrator denied the service and only authorized renewal of domain names only. A representative of Go-daddy, without authorization, signed us up for a service we did not want or need as we have that service already for free through our internet provider. Because I did not catch the financial transaction within 30 days, Go-daddy refuses to refund. Go-daddy has no proof of a name or authorization of that service as it was done with out authorization by one of their reps.Desired Settlement: The service was not authorized and we wish to have a full refund for the [redacted] 2 year subscription.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 30, 2015 our customer purchased a [redacted] Email plan for a one-year term via online transaction. A courtesy call was made to our customer on December 11, 2015 to discuss their plans for products approaching expiration, and to provide any other account assistance that may have been requested. Contrary to our customer’s understanding; prior to completing the renewal transaction in question, our customer acknowledged and agreed to the specific products to be renewed, the duration of the renewal period, and the transaction amount. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility. Furthermore, GoDaddy accounts are specifically designed for a single user. Co-managing accounts, such as our customer has done, is strongly discouraged. As a one-time exception to our Refund Policy to amicably resolve this matter, GoDaddy will submit a refund for the latest [redacted] Email plan in question, provided our customer cancels the service by May 6, 2016. Once canceled, our customer may contact our office directly to receive the refund.Our customer may find the following article helpful:Cancel products in your GoDaddy account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I had a domain hosted with godaddy.com for more than 10 years, and it expired recently and was immediately purchased by someone without my knowledge. Had godaddy made better effort to notify me of my domain being sold to someone else, I would not have allowed it to expire, and it would not have been sold to someone else.Desired Settlement: I would like the domain to be returned to me. If this is not possible, they should have been more clear about this in their buy-back service, and I would like a refund at least half of the charge of $69.95 (I believe) that they charged me stating they would "attempt" to get the domain back for me. I was misled into believing that they would have better success in contacting the current person who took the domain away from me, since they were also hosting the domain for that person. I was never told that it would be a waste of my money to use their service as I could just contact them myself.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 22, 2016 a domain our customer had been utilizing expired. Per their account preferences, GoDaddy was instructed to not automatically renew the domain upon expiration and did not do so in a good faith effort to honor its agreements.GoDaddy sent notices prior to the expiration on:• October 24, 2015• November 23, 2015• December 23, 2016• January 7, 2016• January 17, 2016GoDaddy sent notices after the expiration on:• January 23, 2016• January 27, 2016• February 3, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility. The domain followed the normal expiration life-cycle and has since been acquired by another party. On March 8, 2016 our customer purchased GoDaddy's Domain Buy Service. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain registrant and potentially negotiate a sale of the registration. GoDaddy reached out to the current registrant of the domain in question and they declined the sale for the amount offered by our customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy proactively sent notices pre- and post-expiration to our customer to inform of their expiring domain. Furthermore, GoDaddy’s agent did contact the current registrant to negotiate a sale of the domain. As such, and per our Refund Policy, GoDaddy is unable to provide the requested refund. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I received the same response from them previously, however, I do not accept it. I was under the impression that if they failed to buy the domain that I would be entitled to a refund. If this was not the case, I would not have purchased the service. I believe there was miscommunication somewhere, and that I should at least receive half the refund. In the future they should disclose to any "potential" clients that the client can contact the domain owner themselves, and will have an equal likelihood of success, and be CLEAR that proceeding will incur charges regardless of the success or failure!

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. On March 8, 2016, during a support interaction with our Chat team, multiple options were described to our customer which they may use to attempt to re-acquire the domain name. Those options included the purchase of a backorder, contacting the owner directly, or using our Domain Buy Service. None of these options are guaranteed to acquire the domain. As GoDaddy’s Domain Buy agents attempted to negotiate a sale from the Domain Buy Service purchased, GoDaddy is unable to provide the requested refund. Our customer may find the following article informative:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I replied to an email about cancelling the renewing of the annual service and was still charged the fee. I have talked to 6 people now to get my money back but it has exceeded their 30 day policy by 5 days. They continue to tell me they will not refund the money because they can't over 30 days. I have explained that they can but choose not to. In the course of 5 different calls, they did cancel my service but still refused to refund the money. Now they have my annual fee and I have NO Service at all. What kind of business practice allows a company to keep your money and refuse to turn on the service or give me my money back. They can't have both. Go Daddy is a racket if I ever saw one and the worst customer service I've ever seen. The worst part is, when I called for my refund, the gave me the one fee immediately with no problem. Very cooperative in cancelling service also but not proactive to say something about they still won't refund the annual so you will have paid us and have no service. I got the realization after the 4th call that and they still refuse to turn the website back on without another annual fee. This has to against the law. NEVER deal with Go Daddy!!!Desired Settlement: I want my $138.33 back. That is all that will satisfy this. I don't care if it's a check in the mail or credit to my Visa.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 1, 2015 our customer purchased a domain, email plan, and a Website Builder plan via online transaction, each for a 1-year term. GoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On March 1, 2016 and March 2, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the services in question for another 1-year term, and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices on:• January 1, 2016• January 31, 2016• February 15, 2016• February 20, 2016• February 25, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless action was taken. GoDaddy provides customers full control of their renewal preferences. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. On April 6, 2016 our customer canceled their services and requested refunds for the latest renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The latest domain renewal transaction was refunded in full. Our customer was properly informed the email and Website Builder services were beyond the time period to receive the desired refund. Our customer may find the following article helpful:GoDaddy Refund Policy –https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I am in complete disagreement that should be resolved. I told GoDaddy that what they refunded was not acceptable but it was a verbal conversation, not by email. I understand that they have stated all this in a contract but if I am not getting my refund, there is NO REASON to not turn the website back on. This WRONG!!!! and highway robbery. THIS IS NOT OVER!!! [redacted]###-###-####

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. On April 6, 2016, our customer chose to cancel all their services despite being informed the email and Website Builder plans were not refundable. Our customer received the applicable refund for the latest domain renewal transaction. If our customer desires to recover the canceled services, the domain registration may be recoverable by our customer within their GoDaddy account by using the instructions within our support article at https://www.godaddy.com/help/recovering-expired-domain-names-5018. As the domain entered the registry redemption period due to the customer cancellation, our customer would be responsible for the associated redemption fee to recover the domain. Since our customer canceled the email and Website Builder services, those products would need to be repurchased if they wish to utilize those services again. As a one-time exception and gesture of goodwill, if our customer purchases a new Website Builder plan and also recovers the domain registration, GoDaddy will waive the standard restore fee and attempt to restore our customer’s website. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Once our customer has recovered the domain in question and purchased a new Website Builder plan, they may contact our office directly to redeem our restore attempt offer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: complaint already sent on 25 Februar 16 on a very famous complaints an reviews website

i'm sening this complaint toay 25 March 16 because I have triee alrady to resolve the godaddy:problem with the skulls that are prtening to work in one of their offshore non-support centers (offshore for obvius "reasons" butt unfortunaty comunicating with skulls is a difficolt task

I have purchased a domain name on the 16 march 2016 with the so called goddady "promotion" for omain name registrations for $1,00 for the first year and apparentòly thee goaddy is trying to keeop interesting domain names for thm seelf so they invent an excuse to block the accounts that the customers are using to register the domain names with the so called "promotion" for $1,00

after a few ays the skulls have sent an emal asking or a proof of identity of the person that paid with the virtual creit card (so not even a credit card beause virtual credit cards are for online purchasees for 1 time use only for a limited amount so they have nothing to warry AT ALL)

I have answered that I have used a virtual credit card so the name that appear on the payment page is not relevant

the virtual credit card for online purchae is attached to the primar card

I have sent the copy of the document identification of the owner of the primary card

I have sent to the pf page of the virtual card online page with the full vitrtual card number used to pay the fantomatic godaddy "promotion" of $1,00

the name of the owner of th primary card appears on the page with the virtual card

the name of the owner of th primary card is also printed on the document of idenfication that I have alra sent

in adition I have the following

the primary card statementt were they can see the godady $1,00 charge plus the godaddy $1,00 refund

the orer confirmation sent to the email adres, [redacted] used to bu the godaddy "promotion" for $1,00

with all the above douments I can proove that i'm myself but they are not aDesired Settlement: I have purchased a domain name and I want that domain name so they have to unblock the account accnum[redacted] registered with the email [redacted] an recharge the $1,00 that they have refunded beause they are not even able to read and understand so they have refuned the original payment beause they "think that i'm not myself" or more probably they are consdiering the domain name a goo domain name so they are trying to keep the name for themself

I want to advise godaddy that a full clletion of online complaints will cost them much more in advertising

I will write detailed complaints regarding the problem with the godaddy "promotion" so any new custmer will know that godaddy can keep then name with some stupid invented non-reasons

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction. Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s). GoDaddy takes customer security and our commitment to preventing fraud very seriously. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016. Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

better busines bures the answer from this so called compan is a non senseI have provided all the required information and I have th proof that i'm the person who made the paymnt godady is sim ply trying to kep the domain name so I want to adviose them that I they will not relase the registered domain name then they will receive so many online complaints because I will advise pother customers regarding the godaddy.com problems!! this is probably a tricks to keep the registered domain names when they se an interesting domainn name!! thy sell sdomain name for $1,00 but in the realuty the domain name registration is probably only a method to find nw omain namee that godaddy, nodaddy! good! nodaddy.com ou aleady know that you will have complaints all over the internet if ou do not give us the registered domain name!! ou must be a bunch of geniouses!! our core business is mor probably the complaints the entire worls is making fun of [redacted], (nodaddy) I have the proof of payment so i'm the person who made the payment and in addition this sy company can also recharge the $1,00 and the same card number is still working for a $1.3 maximum charge!! I will bring this case t the tv and a journalist friend of mine will be also very interestd to write an article about the [redacted] company!!

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The verification information was not received in a timely manner. As such the account was administratively locked, and the transaction refunded. GoDaddy takes customer security and our commitment to preventing fraud very seriously. If our customer has further concerns regarding this account, transaction, or wish to try to recover the domain in question, they will need to continue to correspond with our Verification Office via email at [email protected] you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I have been doing business with GO daddy for years and here lately I have had to call them at least 10 times within the past two months.

My concern is that I am now having them host my website and as a result it appears every time I call, I am being told that I need an additional product or service.

To me it appears I am being Mis led and being bullied to pay money for products and services I don't need.

Case and Point, I called them on Monday March 7th to request the free business website builder which is a product that states on my account is free. I was told immediately when I called that it was not free and the gentleman informed me that I would have to pay a fee of $119 although I had just paid $145 the week before for an additional space product that I did not need.

After that I requested to speak with a supervisor and spoke with Haas. Hass informed me that the free website builder product was not free. I advised him that it states that it is free on my account and I pointed out were it says it..... He basically informed me that is was an error.

I informed him that it is not fair that I am constantly being charged for things I don't need and when I purchase and need advise or how the products and services work no one can help me but they continue to take my money. I requested to speak with a manager and Haas told me there no manager higher in authority than him that answers the phone.Desired Settlement: I want the free business website builder and I want a refund for the money I spent the week before to increase my space.... When all I need was the business website builder. I am also requesting that a manager calls me back. I was hung up on by Haas who is suppose to be a supervisor and it appeared he was not accommodating nor did he appear to want to realize the situation~ he constantly over talked me.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On October 13, 2015 our customer purchased an Economy cPanel Hosting Plan for a 5 year term during a call to GoDaddy’s Customer Care Center. On March 2, 2016 they contacted our customer support team and requested to upgrade this hosting plan to Deluxe cPanel Hosting. On March 7, 2016 our customer contacted GoDaddy to dispute the upgrade of their hosting plan and requested a Business Website Builder plan at no cost as replacement to the hosting plan they had purchased. Website Builder is a proprietary, do-it-yourself, template based product to construct a website and not compatible with the website the customer is hosting on their cPanel Hosting plan. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.While GoDaddy does not offer free Business Website Builder plans, we previously offered a free Personal Website Builder credit with each domain name purchased. A Personal Website Builder plan for the domain name in question is active in our customer’s account. Should our customer wish to downgrade their cPanel Hosting plan by April 1, 2016 we will process a refund for the cost of that upgrade after the downgrade has been completed.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Review: My website was shut down from the website builder not renewing. Go Daddy claims they tried to call and email me but email and phone records show no contact. They proceed to charge me an extra $60 to recover my website on 2/9/2016. Go Daddy rep Chris M[redacted] tells me it will be 24-48 hours before my website is up again. I then ask to talk to a manager and after an extensive wait I talk to a manager that is extremely rude and didn't listen to my complaint. He also tells me my website will be up in 24-48 hours. On 2/22/2016 my website is still not up. I call back to get a different rep that tells my my website has been sitting in "park" since 2/9/2016 and they forgot to publish it which would begin the 24-48 hour clock. Now after waiting 13 days I have to wait another 24-48 hours when the initial rep and manager assured me it will be up in 24-48 hours putting it active on 2/11/2016 at the latest. They offer no form of compensation for their mistakes and they make you pay to get your website back up. They make nothing but excuses and blaming you for their mistakes.Desired Settlement: Refund of $60 recovery fee and prorated 13 days of website down for both website builder and website fees. That's not mention clients could not find website and loss of potential business.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. Our agreements are at: https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s Website Builder expired. Per their account settings, GoDaddy was instructed to automatically renew the service and attempted to do so in a good faith effort to honor its agreements; the customer's financial institution declined payment(s). GoDaddy sent expiration notices via email before and after expiration.After expiration, GoDaddy provided 10 days of service at no cost, and an additional 10 days of service in suspended status. GoDaddy provided 20 days of service total without payment prior to cancellation on January 30, 2016.On February 9, 2016 our customer contacted our support team to inquire why their website was down and was informed of the cancellation. Our customer purchased a new Website Builder for a 1-year term and paid GoDaddy to restore the website. The $60 fee to restore canceled Website Builder data is not punitive; it helps offset expenses from performing data recovery work.On February 22, 2016 our customer contacted our support team to inquire why their website was not online. GoDaddy worked vigorously and resolved the technical issues our customer experienced.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Account management, including timely product and service renewals, is a customer responsibility.The fee paid to restore the canceled website is non-refundable. As a gesture of goodwill, GoDaddy provided our customer with 3 months of Website Builder at no cost. We recommend our customer make note of expiration dates for their products and services to avoid future problems.Thank you again for the opportunity to address the concerns presented.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: This is my 2nd time having a problem with godaddy with my website . It's been 3days and my Statistcs are not working it keeps on saying "We are processing your data" I was told most issues are solved with in 24-72 . It's been more then that going on 4 days . There has not been a follow up call or email they tell me they don't have a definitive date where it's going to be fixed . I'm paying full price for service that I'm not able to use completely and don't know when it's going to be available . I would like it fixed or at least a definitive day when it will be fixed some type of timeline .Desired Settlement: I like the issue to be fixed. So I can see my statistics and the traffic that's coming to my page I would also like some type of compensation for my time

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] Our customer has contacted our Customer Care teams multiple times between January 30 2016 and February 2 2016 to inquire why they were unable to view statistics associated with a website they had constructed utilizing our Website Builder service. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The problem our customer experienced has since been resolved. As a goodwill gesture, we have provided our customer with one-month of Website Builder service to at no cost to their plan. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Consumer

Response:

because go daddy could not give me a definitive time I lost out on $500. I was told that most issues are resolved and 24 to 72 hours I was not updated it was past 72 hours and I was told it was no definitive time I had to call several times because several people were didn't give me several different answers. I was also told that it was a known issue and was posted on the known issue board of Go Daddy I later find out that that was not the truth it was not a known issue posted.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our original response. Our customer experienced issues with the statistics portion of their Website Builder plan. The website remained active and visible.During multiple interactions, GoDaddy's support team was unable to provide our customer with an immediate answer or timeframe when the matter would be resolved. Once the problem was brought to our attention, our technical team worked diligently to resolve it. Additionally, GoDaddy support teams also offered to assist our customer with setting up [redacted] as an alternative until the matter was resolved. However, our customer declined.GoDaddy has attempted to work with our customer to the best of our ability and has since resolved the matter. GoDaddy does not compensate customers for potential lost income or revenue and has provided our customer with a one-month Website Builder service renewal at no cost as a goodwill gesture. GoDaddy is unable to provide any additional goodwill gestures in association with this matter.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Review: I was trying to transfer my domain away from GoDaddy.com. When I went to transfer it would not let me unless I updated the ICANN. Once I did that, GoDaddy refuses to transfer my domain and sent multiple rejections. I have emailed [redacted] without any response. My domain is expiring on 2/23/15 and GoDaddy wants to get more money from my account.Desired Settlement: Remove the hold on my account before the expiration so I can transfer my website.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2016 our customer modified the Registrant contact information associated with their domain name. A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the Registrant’s contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 22, 2016 our office connected with our customer via phone to discuss their concerns. The 60-day lock has since been removed from our customer’s domain. Our customer may find the following article helpful:Transferring domain names to another registrar-[redacted]

Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: In April of 2015 I telephoned GoDaddy to CANCEL my account. I cancelled a website and associated e-mail account.

I cancelled my entire GoDaddy account in April of 2015 and did not use any GoDaddy services after that time.

Yesterday, I received an e-mail from GoDaddy that stated that I still had two accounts with them and they were up for automatic renewal. I never ordered these items, never authorized payment for these items, and of course never used these items as I shut down my GoDaddy account in April of 2015.

GoDaddy charged me $11.98 for items on an account that I had CANCELLED. I am requesting a refund of the $11.98 for products that were never ordered and never used.

Personal Calendar Renewal

Expires: 4/18/2016

Term: 1 Year

Total: $9.99†

Mini Online Storage Renewal

Expires: 4/18/2016

Term: 1 Year

Total: $1.99†

Thank you for your attention.Desired Settlement: Refund of $11.98 for products that put on to account AFTER I called to CANCEL the entire account.

Thank you.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year. These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account. Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I do not accept the response from GoDaddy. I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative. After that time I no longer had access to any GoDaddy accounts. I cancelled the account. The website and e-mail services were shut down. No GoDaddy products were used after that date. The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.I was a GoDaddy Customer since 2008. I was not new to this company. When I called in 2015, I called to cancel my ENTIRE account. That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative. At that time I ENDED my contractual relationship with GoDaddy.com. GoDaddy.com had no further authorization to charge me for anything. I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts. I affirm my request for refund of these charges. Thank you. GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. As a one-time exception to our Refund Policy, GoDaddy has submitted a refund in the amount of $11.98 to the original payment method for the transaction in question. Further refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I called to get support with a product that we had just purchased. I was given a high pressure sales pitch to purchase a protected registration service. I did not want this service, but finally said ok just to be able to get off the phone so I could take a scheduled call. I called back to cancel the service and was told I would have to complete a form and provide documentation including a copy of the owner's passport and business license. This information was never requested to purchase any service. I was told it could take 3 business days for them to process the request. After the 3 business days, I called to follow up but was not able to confirm they received the form and documentation. I was told that [redacted] would have the information to follow up but when I sent an email, the response was that I would need to call. We then received an email that the passport was not clear, so I resubmitted it. Then the response was that they could only communicate with the owner. They didn't seem to have any problem selling services to anyone who wasn't the owner. Everytime I call they put me on hold for long periods of time and but are never able to cancel the service and provide a refund or credit our account to offset the charge.Desired Settlement: I would like a refund for the $80.14 that was charged for the unwanted protected registration service. If it is too difficult for them to cancel the service and provide a refund, I would like an $80.14 credit to our account.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On April 1 2016, the complainant renewed their domain name for a five-year term and added GoDaddy’s Protected Registration while speaking with GoDaddy’s customer support teams. Later the same day, the complainant again contacted support to cancel the protected registration service. Protected Registration is a premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department. RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The service the complainant purchased functioned as advertised. The complainant has since submitted the necessary documents. The Protected Registration service was canceled and subsequently refunded on April 12, 2016. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO – GoDaddy

Review: I took the domain for three months last year. I was charged a fee of 13.17$ though I have closed the account. Please refund my amount deducted.Desired Settlement: Refund 13.17$ to my card

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 14, 2015, the complainant purchased the domain name in question for a one year term, via online transaction. On February 16, 2016, GoDaddy was instructed to automatically renew the domain in question for an additional one year term per the complainant’s account preferences, and did so in a good faith effort to honor its agreements with the complainant. GoDaddy sent renewal notices prior to the expiration date on:• January 16, 2016• February 10, 2016These notices informed the complainant their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service.The complainant contacted GoDaddy’s Customer Consultation and Care center after the domain renewal on February 16, 2016. Our Customer Care agents assisted the complainant with canceling the domain in question and receiving a refund to the original payment method. The complainant may need to allow 5 to 7 days for their financial institution to credit the funds to their account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: False advertising by Godaddy. They do not honor their advertised prices.

Recently I was prompted by a godaddy ad to purchase domain names for $1. I happened to need a couple, so I took the bait. Each search I did from the goddaddy domain name search page said I could have this or that particular domain for $1. I understood this to be for $1 the first year only, (not my dispute, though they keep trying to frame that point as my dispute).

I spent a considerable amount of time ~.5 hr, searching for suitable domain names that qualified for the $1. Each time I clicked to send to the cart, it confirmed my $1 price. Then when I went to go checkout, I could not purchase any of the domains for the $1 price, as advertised, instead a wooping 400% markup from what was just confirmed before.

I contacted godaddy sales, and they would not honor the advertised price, even though I had screenshots (and still do) of what was advertised, what was confirmed, and what they would not honor.

I am able to reproduce the same results again at will: Search domain, get one that is .us, you will get a $1 price (Feb 02, 2016), select it, go the annoying screens trying to upsale you. pare everything down to just the one domain name you selected, today it is $3.99.

It does that for all domains you try to purchase.

The legal disclaimers and limitations posted in association with this offer are:

-------------------------------------

Disclaimer * Plus ICANN fee of $0.18 per domain per year. Sale pricing for new domain registrations only, not for renewals or transfers. [redacted] Domains with bulk pricing do not qualify for additional promotional discounts. †† .CA domain names will be registered through Go Daddy Domains Canada, Inc., a CIRA certified registrar. ++ .CO.UK, .ORG.UK, .ME.UK, .EU, .ES, .SE, .COM.AU, .NET.AU and .ORG.AU domains not included. ^^ Discount based on current retail value. ± com.au, net.au, and org.au domain names can only be registered for 2 years.Desired Settlement: a) Billing adjustment b) Modification/discontinuance of an advertised claim c) Apology

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones. These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question. To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96. Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I reject the response. The time between when I received the link advertisement, and when I clicked on it was just seconds. I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed). Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions. It is also noteworthy, that the false advertising continues at this moment, and is able to be reproduced. I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $16.96. I expect to pay for what I ordered, and what I ordered is what I advertised $1 domain registration for ".us" domains. I also order other products included in the $16.96 total, that are not in dispute. I am only asking for a refund of the disputed amount, by my calculation, $9. I still expect to pay approximately $9 for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire. And obviously I am not too concerned about the $9 (it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining. I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear. And yes I do want my est. $9 back!

Business

Response:

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by our original response. While we cannot reverse time to be able to witness the issue the complainant experienced, their feedback has been shared directly with our Marketing and Development teams. These teams are actively reviewing this matter and attempting to duplicate the scenario the complainant has outlined so that we can understand and address the core issue, whether it is within our platform or outside our scope of control, such as a browser abnormality.Again, as a gesture of goodwill, we have refunded the complainant’s transaction total of $16.96, and appreciate their business.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: Go daddy rep. on July 2014 sold me NEW web service for a year and with this change in my service they would switch me over as part of the deal. 2 weeks later I called to find out why it was not done, rep told me I have to do it...

What!!! I have no idea how to do your job. I assumed if I did not use it I would get a refund, a refund for something I NEVER GOT TO USE! All this time I have been charged 5.99 a month for the same service. I just noticed on my account that I never received a refund. when I called today to find out why I was told well too bad the service was in place for you. so no refund or credit. They did not earn the 42.00Desired Settlement: I want a refund or credit. I want MY money back!

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility. The hosting plan was ultimately canceled on July 22, 2015 for non-payment. On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The hosting plan our customer purchased functioned as intended. Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Review: Each domain I bought from GoDaddy was sold to me with several emails per domain, as opposed to one email each. At the time of purchase, I shopped around, and selected this company due to the fact that for their price, several services were included. They changed their offer along the way, now stating that I have one email only. This discussion adds to the reason for my original call this morning, which was unrelated! My appaulment escalated. Issue: No access to my email accounts. The first GoDaddy technician I spoke with expressed that yesterday (2015-02-15) there were access problems, likely due to their recent change of email interfaces. This interruption, which was not the first time, caused my conference call to be cancelled, business to potentially be lost, and certainly money lost. After 45 minutes of trouble-shooting, three times changing the password to access one account, and four times to access the other email account, as well as logging into a private incognito tab to have access, I was finally able to get into the email accounts. Not having access had nothing to do with me "forgetting" my passwords, as two of their agents suggested, including one supervisor, Christi E. Accusation and finding excuses for their own short-comings. I entrusted monies with GoDaddy for many years past & decades to come. All I'm asking for is a good faith credit given the headaches, inconvenience, lost time and money invested. The consistent response is that I am not allowed a credit on a "free" service. This reply is unacceptable, freeing them of any financial responsibility, because they offered an email they say for "free", when I paid them! This supervisor, even highlighted that "the free email" is no longer included! An agreement is an agreement. I also expect reliable service, whether it relates to Domains, web hosting, emails or any other product I have with GoDaddy. GoDaddy promises "quality service". There's no quality in non workability, non accountability, breach.Desired Settlement: I request a credit worth one year of services in good faith to compensate for the service interruptions, disrespect, breach of agreemen. I expect the original agreement to also be honoured until maturity of the contract.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx In June 2011 our customer purchased three domain names which included free email service. GoDaddy no longer provides free email services with the purchase of domain names.On February 16, 2016 our customer contacted our customer support for assistance accessing their email via our webmail client. Our customer was informed the problem they experienced was due to invalid login credentials. Our support team offered to assist with a password reset however, the password was not updated by our customer. Account management, including security of customer accounts, is the responsibility of our customers. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.GoDaddy worked vigorously to resolve all of the technical issues our customer was experiencing. The email service provided to our customer was functioning as intended. As such, GoDaddy is unable to provide the requested credit.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy