GoDaddy.com

Review: My business website hosting domain expired, which resulted in my website and all content taken down and deleted. I payed the recover fee to have my site go back online as it was before. After paying the fee, they stated that they don't have the backup to restore my website, even though in there SOP they are to keep a full back up after a expired hosting plan for 30 days which will be used to recover the customers website. They stated that they don't have it and its my fault because I didn't back it up. Now all my business website and content is gone, everything! They are not willing to try and find the solution and or go back to backed up snapshot to bring my site back up. There is always something that can be done to restore content from servers, that is why they have a backup SOP and Disaster Recovery in place to resolve those issues. I have been a godaddy customer since 2010 and there has to be some time of backup that they can go back to for a restore.Desired Settlement: Recover my content and bring my website back online from your backups.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 2, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy was instructed to not automatically renew the service and honored its agreements with our customer. Account management is a customer responsibility.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 22, 2016. Our customer contacted our support team on January 31, 2016 to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy. As a goodwill gesture, GoDaddy’s support teams reduced the restore fee to $79.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. GoDaddy was unable to restore the customer’s website and the restore fee was refunded in full. Our customer should utilize any backups they may have to restore the site. If they did not maintain backups, our customer may want to visit archival sites such as http://archive.org to determine if any content may be recovered. They may also consider searching their local hard drive for any saved content.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy

Review: When I signed up for my email three year extension I knew I would be canceling it down the road. The personI was talking with at the time assured me I could cancel my contract anytime and be refunded the unused portion. I didn't think anything of it because this person was giving me a credit back to my credit card because the company took it upon themselves to do an automatic renewal on another service I was using of theirs. So why would it be any different with this situation, the person did not tell me I would not get a credit back to my credit card but a credit back to my go Daddy account. They forgot to mention this one little thing. So I believe I was not told the whole truth with what would happen with my credit once I cancel the email service. I would like a credit back to my credit card for the balance still owed me.Desired Settlement: I would like a credit back to my credit card for the unused portion of the email service I just cancele.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Review: On Feb 2016 I went to godaddy.com to host a website. They were doing $1 domain name special. I was asked to put my company name to see if it was available, which it was. after the process I was asked to pay for a yearly billing instead of monthly. so I cancelled the transaction. My company was Registered last year with new york county clerk office and the company name is [redacted] Now t's been stolen by godaddy and they asking me to pay $499.00 for it.

I called them before filing this complain and still they insist I pay. This company is a fraud. Please do not by to their idea of $1 special , it's a way of them stealing your idea while they profit from it.Desired Settlement: I want my company name back.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Our office attempted to reach the complainant via the phone information they had provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via [redacted] such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: I had some domains go through auto renewal and they renewed for three years instead of one year, I asked to cancel the renewal and run it for one year instead and was told that in order to cancel the renewal I will have to cancel the domains all together which of course I didn't want to do. It looks like godaddy are forcing me to pay full price on a three year renewal when I only want one and there is no recourse, there isnt a way to set for how long a domain will auto renew for anywhere so in order to avoid possible issues like this I have to cancel auto renewal on all my domains or pay for before they renew, I am being forced to pay $1100 instead of $366. If I choose to cancel my domains then GoDaddy will try to sell them for their own profit which is why I think they never bothered to fix their system to support canceling domains renewal and redoing them for the correct length. I Feel cheated by a company I have paid so much money to over the years. Tens of thousands of dollars probably.Desired Settlement: Please refund me for the two additional years.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]On December 26, 2015, January 23, 2016, February 25, 2016, and March 31, 2016, respectively, our customer was advised by their assigned representative via email of their upcoming domain renewals. These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility. On April 18, 2016, GoDaddy was instructed to automatically renew the domains in question for a three year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with the customer. A receipt was emailed to our customer at that time. On April 22, 2016, our customer contacted their GoDaddy representative to request time be removed from the domain names in question and a refund provided. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As GoDaddy is unable to receive a refund from the registry for the domain name renewals, we are unable to refund our customer. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Our customer may find the following GoDaddy Help articles useful:Refund Policy- [redacted] Managing Renewals [redacted]

Thank you again for the opportunity to address the concerns presented by our customer.Kind regards,John M[redacted]Office of the CEO - GoDaddy

Review: I have been trying to close out my full account including any auto renewal payments and added domain names and packages. I have called and tried closing my acct out for over two years with no success due to a run around. About a year ago I was finally told to fill out certain forms on their website and then it would be all taken care of. I did do this but when one form asked for me to take a picture of my id and paste to forms through the site I did do so although with each attempt the screen went blank after adding my id to the requested forms. At this point it continued to deleat all info I had entered so I had to restart the process. After trying this several times I gave up. In contacting the customer service dept once again they recommended I try tomorrow because there could be a glitch in the system. Same ordeal The next day. At this point I contacted my bank in hopes to get help to resolve the matter without filing a claim. I recieved a new credit card number but. was shocked to see that Go Daddy had aquired this new info and put it in my account settings along with using it for the automatic payment for what They know I have not been able to cancel but have made ever attempt to do so.. I contacted them again but this time they offered to email me the forms needed to close out the auto pay and account which should go straight to the correct dept.but (as usual) said they could only possibly credit anything they deemed to be owed back to me. Crediting to a (hopefully) closed acct? I did go to the email and clicked the link attached. After doing so a window came up stating that it was an unsecured website!! After two years of dealing with a simple request to stop my auto renewal and close my accounts I have decided that Go Daddy's request for forms and picture id for security purposes is obviously simply nothing more then loop holes of demands that create dead ends for consumers who wish to stop using their products.Desired Settlement: I would appreciate Go Daddy to disable their ability to deduct any funds from my bank account and close out my account with acknowledging that They will refund all of the funds they have deducted from my accounts since Jan 2014 directly back to my bank account due to the issues I have dealt with in trying to resolve for the last (at least) two years of which I did do as instructed by Go Daddy but every time ended without any solutions to my continued requests concerns and time consuming efforts that only gave Go Daddy continued access to deduct money from my bank while all the time knowing that their "secured customer closure request" has proven to fail my needs and offered no solution with over riding their system in the name of "doing what's right". Although I realize the Revdex.com is limited in what they can help consumers with I do hope that Go Daddy's chain of misrepresented product add on's and misuse of enforcement for customers security is just an illusion to gain profit.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxUpon registering domain names, our customer added Protected Registration service. This is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and protects against cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until this service is canceled by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and signed form via our webpage at https://cancelpr.com to our Domain Services Department.In accordance with the service our customer added to their domains, GoDaddy was instructed to automatically renew each domain upon expiration, and did so in a good faith effort to honor its agreements with our customer. On September 24, 2014 and March 4, 2016 our customer was provided correct instructions to cancel the protection service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domains from being canceled without proof of identification. Once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I wrote a full run down on my position although it wouldn't send due to being more then 2000 letters. I was unable to delete parts of it so with time being of essents I will hold my ground and reiterate what I said in my original complaint. I do need to add that Godaddy went forward and removed more funds on March 20, 2016 from the unauthorized bank card they somehow obtained info on. The new card they are using has a different name and number on it then the original payment method I had given them. I have tried for for literaly years to cancel my Godaddy account and without any satisfaction after all attempts that I had made in their requirements for filling out and adding a "selfie" to the Internet forms for "customer website domain security" The moment I would finalize the attachment my computer screen goes blank. Each time I attempted to send your forms this happened. I tried the process from my own email as well yet when I went to send them to your assigned dept email ( called customer service for the correct dept and email address to send the forms to). The moment I hit "send" a message popped up stating I was sending to an unsecured reciepiant and redirected my email. I believe this has become evident to me that Godaddy is a business more associated with scamming consumers into product they don't need due to "package savings" and then when people like me who don't need all the "add on's" or who never even added them but you say they did they have entered into being stuck in a position that is only beneficial to Godaddy. I do not have a website or business. I want my whole account cancelled and the funds I have been trying to stop you from withdrawing for the past couple of years back. I have exhausted my patients and will do what it takes to stop your tactics of unethical business practices. [redacted]

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. Our customer purchased the Protected Registration service with their domains via online transaction, without the assistance of GoDaddy’s customer care teams. The service is functioning as intended and advertised, keeping the domain from being canceled without proof of identification.Our office has been unsuccessful in connecting directly with our customer in an attempt to assist them. Our customer has previously been provided instructions on how to cancel the Protected Registration service, but has not taken action to do so. Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.Furthermore, GoDaddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced in our previous response.Again, once our customer has properly submitted their request to cancel the Protected Registration service and required identification documentation, the service may then be canceled and any applicable refunds submitted. If our customer experiences issues trying to submit this information, they may email [email protected] for further assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I have a hosting plan with godaddy.com for a few years now. I have hosted all my websites which are data driven which involve databases too. I am on yearly auto pay for this hosting service. This febraury, my credit card expired and godaddy deleted everything from my account. I mean, who does that? Customers should atleast get 30 day to come back, right?

And if they delete everything, there must be a way to find the data on their backup harddisks but NO. They say they dont keep backup data for windows based hosting. They keep backup only for unix based hosting. What?

What am I supposed to do now? All my work, programs, websites are all gone just like that. This is not a good business practice at all.Desired Settlement: I need godaddy to put in an effort and recover my data.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details, we will gladly investigate their concerns further.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customers’ accounts but rather on other servers that GoDaddy uses for disaster recovery, not for customer archival purposes. Per our terms of service (to which all customers agree) it is our customers’ responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Thanks for your response. Below is my cr and email. What other details do you need to pull up my account? My user id for my godaddy account is indusadmin [redacted] is my primary domain. cr: [redacted]Email[redacted]

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. Our customer previously had a Windows Web shared hosting account with GoDaddy.On February 25, 2016, our customer’s hosting account expired. Per their account preferences, GoDaddy was instructed to not automatically renew the hosting in question upon expiration and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent renewal notices prior to and after the expiration date informing the customer their expired item(s) were at risk of being canceled unless additional action was taken. After our customer's agreed and purchased term ended, GoDaddy provided 10 days of live site service without receiving payment. When this 10-day period ended, the site was suspended for nonpayment. GoDaddy then held the website data for an additional 10 days before the site content was deleted. GoDaddy provided 20 total days of service without payment prior to cancellation.Hosting restores are not a product that GoDaddy regularly offers, but rather a service that GoDaddy may provide in rare occasions when a customer does not have their own content independently backed up. To restore a customer’s individual website, our administrators must perform data recovery work to see if the deleted content can be restored.Our hosting administrators have located a backup of our customer’s files, however the website restore process is costly in both time and manual effort. To cover these costs, GoDaddy normally charges a nominal fee of $150. As a one-time courtesy, we will reduce this fee to $75. Our customer will also need to contact our customer care center at ###-###-#### to purchase and set up a new hosting account to restore the files to.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I pay for a private web/email server. I am not able to send emails to many email providers since they are being blocked from GoDaddy servers. ( Can no send and email to any customer using Cox cable, Centurylink, Yahoo, Windows based accounts like MSN, Live, Hotmail. They have been aware of the issue for weeks now and still can not send emails. I have lost customers and money due to not knowing emails are not being received by customers I respond to and also no order confirmations are going to them. This is a failure at the most basic level by Go Daddy for not having the ability to send emails. I have spent hrs working with them but no resolve. I have logged and saved chats that they literally tell me to open a gmail account if I want to send emails to those account.Desired Settlement: Fix service, refund for losses, Credit for failed service and have steps taken to not happen again.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 22, 2016 our customer contacted our Customer Care teams due to problems experienced while attempting to send email messages via a Virtual Private Hosting server they had been utilizing. Our customer was advised their IP address is on a block list. GoDaddy does not control the block list however, our technical team has requested an unblock of the associated IP address. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and is working quickly and vigorously to resolve them and minimize any impact to our customer. GoDaddy is unable to provide a specific time or date of resolution at this time and appreciates our customer’s patience and understanding. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Here is the GoDaddy policy they refer to - Please see attached WORD file 7. SERVICE UPTIME GUARANTEEWe offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. While the concerns our customer is experiencing are unfortunate, they were and are unforeseeable. As the information provided by our customer in their additional comments states, our Service Uptime Guarantee does not apply to interruptions that merely affect access to email.Our technical team is continuing to work diligently to resolve the issues our customer experienced.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO – GoDaddy

Review: When going to GoDaddy.com to purchase a new domain I was given very specific yearly prices for the domains, for the privacy package, and monthly pricing for the hosting. After selecting the items in the purchase area and having been given very specific prices I continued to the check out. After proceeding to check out, additional items and terms were added, inflating the total 10 times.

After running into this issue I contact online chat support to resolve the issue. I was connected with Manuel who was very abrupt, rude, and arrogant. I was finally able to convince him to give me his email address at [redacted]@godaddy.com, to send him screen shots of the pricing I was given when going through the selection process. He then stated that since he could not locate those screen there was nothing he could do. Through out most of the conversation he implied that I was either ignorant or a liar.

This seems like a very obvious bait and switch tactic on advertising one price, while then attempting to extort another upon check out.Desired Settlement: Purchase should be adjusted to the advertised prices that I was given. Not the prices the Manuel dug up from some other corner of the website. Bait and Switch pricing should not be rewarded.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 3, 2016 our customer purchased serveral services via an online transaction, including an Ultimate Web Hosting plan for a one-month term. After completing the transaction our customer contacted our support teams to request a price adjustment associated with their hosting service purchased. The hosting plan our customer purchased was displayed on our website at a rate of $14.99 per month. The $9.99 rate per month requested by our customer was only applicable if they had purchased an annual (12-month) term. Our customer was properly informed of the annual terms versus monthly terms and was charged accordingly. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. We have connected directly with our customer to address their concerns and appreciate their candid feedback which has been shared with our customer care managers in an effort to identify improvement opportunities. As our customer had only purchased one-month of the hosting service in question, the discounted rate they had requested does not apply. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Melanie V[redacted] Office of the CEO - GoDaddy

Consumer

Response:

As seen in the above attachment, pricing does not reflect advertised pricing, nor does any of the advertised pricing mention an increased price due to term selected. Price advertised is simple stated as $9.99/mo with no restriction until check out.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. During the checkout process the purchase path includes an offer to add an Ultimate Hosting plan with a domain name purchase for as low as $9.99 with product limitations. These limitations include the verbiage explaining the purchase must be for a new 12, 24 or 36 month term.In addition, when modifying the term length in the shopping cart, prior to checkout, the pricing drop-down menu shows the hosting plans that receive a discount if they qualify. This way customers know up front if the term they are selecting is eligible for the discount before finishing the check out process.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Review: Please investigate Go Daddy.

The company is offering free Mini Storage and Calendar to its customers and then it automatically charges for it again the next year -- it provides no notice of the product or the yearly cost at the time you order (if you order another product over the phone) and then it provides no notice of renewal the following year and the company does not send any billing statement (as it does with other products. I was charged $12.87. The customer service representative I spoke with told me it is "a product that I do not need". The company also give you the impression that it is vigilantly notifying you about every product renewal or expiration (reassuring consumers about their account status), only to omit to notify us on certain products that we will not detect because we have never ordered them the first place -- all so that you get charged unknowingly. It is extremely dishonest. It's fraudulent.

Go Daddy has annual Revenue of over $1Billion and states it has over 13 Million customers. The math is clear.

Go Daddy has denied me the refund. I think there should be a class action lawsuit here.

On top of everything, GoDaddy's order history information is incorrect, showing charges with incomplete information (e.g. 2 distinct email accounts are shown as only 1 email account charged for twice).Desired Settlement: Go Daddy should refund me $12.87 and also refund their millions of customers who they have fleeced in this manner or else face a Class Action Lawsuit (where I would assume any judge would order them to pay punitive damages in addition to the actual damages; or at least laws would be made to correct this type of company behavior directed against consumers).

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 7, 2014, our customer purchased a Personal Web-Based Email plan for a one year term with assistance from GoDaddy’s customer care team. Purchases of Web-Based Email plans include a free Personal Calendar and Mini Online Storage for the first year. These products were explicitly advertised with the email plans, and were included on the purchase receipt for the account in question. Later that day, our customer canceled and was refunded for the Web-Based Email plan. The online calendar and Mini Online Storage were not canceled at that time.On March 7, 2015, GoDaddy was instructed to automatically renew the Online File Folder and Personal Calendar in question each for a one year term per our customer’s account preferences, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify this preference. GoDaddy sent a renewal notice on February 25, 2015 (prior to expiration) informing the customer the items in question would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we have refunded the charge in question, a total of $12.87. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, which can be found at the link above.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

The emails I kept from GoDaddy since 2014 are helpful to give constructive criticism here and clarify the issue at hand. FOR THE FULL SET OF MY COMMENTS RESPONDING TO GODADDY'S ALLEGATIONS, DATE BY DATE, PLEASE SEE THE ATTACHED DOCUMENT. A business can have all the terms and conditions it wants. The question is: Is the company above board with its consumers or not so much? Is the practice of giving free products "included" with a chosen plan and then automatically renewing the free products, now with a fee, and without sending the consumer a "purchase receipt" of any kind, fair business practice or even good faith? TO ILLUSTRATE FUTHER, THERE IS A DIFFERENCE BETWEEN: (1) NOT THE CASE AT HAND - A CONSUMER SPECIFICALLY SIGNING UP FOR A FREE TRIAL AND PROVIDING A CREDIT CARD FOR AUTO-RENEWAL AT THE END OF THE TRIAL PERIOD OF THAT SPECIFIC SERVICE AND GETING BILLED BY THE COMPANY MONTHLY; AND (2) THE CASE AT HAND - A CONSUMER BEING GIVEN FREE PRODUCTS WITH A FEE-PRODUCT ORDERED. THEN AFTER THE CONSUMER (IMMEDIATELY) CANCELS THE FEE-PRODUCT WHICH "INCLUDES" THE FREE PRODUCTS, THE COMPANY KEEPING THE FREE PRODUCT ON THE ACCOUNT AND THEN AUTO-RENEWING THE FREE PRODUCT FOR A FEE (USING THE CREDIT CARD CONSUMER PROVIDED FOR THE FEE-SERVICE), WITHOUT THE COMPANY SENDING THE CONSUMER A "PURCHASE RECEIPT" WITH THE COSTS OF THE PRODUCT THAT SPECIFIES THAT S/HE HAS ACTUALLY PLACED AN ORDER. THIS BUSINESS PRACTICE IS PARTICULARLY TROUBLESOME WHEN THE COMPANY APPEARS TO SEND PURCHASE RECEIPTS AS A MATTER OF COURSE. IF A COMPANY SENDS PURCHASE RECEIPTS IN ONE INSTANCE, HOW DOES IT JUSTIFY NOT SENDING THEM IN ANOTHER IN GOOD FAITH AND AS FAIR BUSINESS PRACTICE? IS THAT INTENTIONALLY OBFUSCATING THE BILLING THAT IS TAKING PLACE FROM THE CONSUMER?

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The products in question were explicitly advertised with GoDaddy’s Web-Based Email plans, and were also included on the purchase receipt.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed. GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal, with both emails sent to the address on file. GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer's ISP or email client chooses to handle the email. Additionally, if our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal preferences are solely a customer responsibility and our customer agreed to this upon doing business with GoDaddy. While we make a best effort to partner in our customer's success our customer must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I signed up for the free service for a short time, and when it became a fee every month , taken out of my bank account I canceled Then three months later they are still taking ii out without my permissions. I just notice it in my bank account. I never used the account. It wasn't active at all but yet In being charged every month I want my money back.Desired Settlement: I want my money back or all the months they have had no authority to take money out.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy.The latest version of these agreements can be found at: [redacted]On December 28, 2014 our customer purchased 6 domains names; five for 1 year each and one for 2 years. Per our customer's account preferences, GoDaddy was instructed to automatically renew 3 domain names on December 29, 2015 and 2 domain names December 30, 2015. GoDaddy did so in a good faith effort to honor its agreements with the customer. The remaining domain name had not come due for renewal.On January 10, 2015 our customer purchased a Website Builder Personal plan for 1 year. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on January 20, 2016 and did so in a good faith effort to honor its agreements with the customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding none of their products started as a free trial or were billing on a monthly basis. Our customer accessed their account and canceled all products and services on April 18, 2016, at which time they also requested an account deactivation. At this time the account in question is empty and locked.None of the transactions which have taken place within the account are eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: GoDaddy continues to charge domain renewal on my credit despite I have requested to turn off all automatic renewals. It happened in 2014 when their customer service assured it wouldn't happen again and now happened again. This time they wouldn't issue a refund this time because I caught it after 45 days.Desired Settlement: Refund and assurance that that my card will never be charged again

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Review: [redacted] had godaddy for a website, and they sent me renewl offers and I was through with them.. I called them on march 29th

to let them know I no longer want their service. the woman on the other end said fine and everything was being taken care of.

then when I looked at my credit card statement there was a charge of 30.34 on there from go daddy.

so I called and talked with a guy named keith. and he told me no one notified them at all of me wanting to stop

so there is no way they can give me my money back. I said I want to talk to a manager and he said he was.

so after I hung up I called my bank to despute this charge.. CUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS![redacted]Desired Settlement: I had godaddy for a website, and they sent me renewl offers and I was through with them.. I called them on march 29th

to let them know I no longer want their service. the woman on the other end said fine and everything was being taken care of.

then when I looked at my credit card statement there was a charge of 30.34 on there from go daddy.

so I called and talked with a guy named keith. and he told me no one notified them at all of me wanting to stop

so there is no way they can give me my money back. I said I want to talk to a manager and he said he was.

so after I hung up I called my bank to despute this charge.. CUSTOMER IS ALWAYS RIGHT PEOPLE! ALWAYS!

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted] On April 9, 2014 our customer purchased the domain name in question for a term of 2 years online through their customer account. Per our customers account settings, this domain name was automatically renewed for an additional 2 years on April 10, 2016. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ understanding no call was made to our Customer Care Centers on March 29, 2016. Management of an account is a customer responsibility; the automatic renewal setting could have been disabled at any time by our customer. Per GoDaddy’s refund policy and Registry restrictions with regard to multi-year domain name renewals, the domain name in question is not eligible for a refund. At this time the automatic renewal function has been disabled and no further billing will take place on our customers account. If our customer would like to attempt to resell the domain name, they may find the following article helpful. Which domains can I sell on the auction site?[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: I called Godaddy and nobody is able to help me with my issue and due to this im losing thousands of dollars a day , customer services answer is the cant help me and cant do nothing . I have sent the the problem wich is in godaddy server . I send proof backing this up 100% I even have recodings of how ignorant are the customer serviceDesired Settlement: I want real help from an advance department in godaddy need to be contact as soon as posibble . there is many people that dont know about advance issues and simple issues in the company

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On March 30, 2016, our customer contacted GoDaddy’s Customer Consultation and Care team to request assistance with connecting their Workspace Email accounts to a third-party email client. While GoDaddy’s customer care agents are able to assist with troubleshooting issues within GoDaddy products, they are limited in the support they can offer for a third-party program or product.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer’s Workspace Email plan appears to be functioning without issue. If our customer is experiencing issues connecting to a third party client, we would encourage them to continue to work with our customer care team, and reach out to support channels for the email client in question, if needed.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I attached the proof that the error is in your server 100%, always Godaddy wash the hands .

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. In reviewing our customer’s attachment, their messages are being rejected due to content judged to be spam by the internet community. GoDaddy recommends that our customer review the content of their emails for any links that may be tripping spam filters. Additionally, if our customer is using their email for marketing purposes, they will want to ensure that they have a valid unsubscribe process, and to review and validate their list of recipients to reduce the possible number of spam flags. The error message our customer received includes a link to submit a request to have this email content reviewed, if they believe this block was made in error. We would recommend that our customer follow that link to submit the information, or work with our Customer Consultation and Care team to have the email in question reviewed with our Email teams.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Review: I called into the center to get information on services and products I was interested in purchasing. I was disconnected numerous times and placed on hold for long periods of time. Finally, when I decided to give it another try. The third (or fourth) time was not a charm. After being on hold for nearly a half hour, I was disconnected yet again. I called back and was able to reach another rep. I told him what had been happening to me and told him it was not good to have customers waiting forever for help then disconnect them. He said he didn't do it; it was not his fault and it was whoever fault who did it. I said don't you all represent the same company. I think I deserve at least an apology. He said I didn't do anything wrong. I didn't do it, so I shouldn't apologize. After going back and forth with him over the matter and how badly he was representing the company I asked for his supervisor. He reluctantly apologized. I was told the issue would be address, but I'm sure it wasn't as rude behavior seems to be the culture over there. Moving on, I called back recently to complete my purchase. I told the manager (Jason) what happened. He lead me to believe he was going to give me a discount. which I asked for because of all the trouble. He tricked me. I had a code they emailed and the 25% code he promised, but I could only use one when I was lead to believe I could use both. He said the price was already discounted. So, why was he making it seem as if he was providing me with a discount when in fact he was given me a price that was already on the website. I doubled checked this myself by opening up another window. Yep. The same price. All he could do is mentioned a renewal discount to backpaddle. But, I told him I would renew later with the discount, but I needed to purchase the product now and use my discount with the code they sent. He said sure. I can do it. But, he did not. This company needs to stop trying to con customers and be HUMANE. I will NEVER refer them.Desired Settlement: The final code he offered didn't even equal the full amount of the discount. Instead of $16.16 it should have been $14.55. So, that was a lie too. I would like a new free domain for the year or refund for the amount if already purchased with the ability to use my discount code for my approaching renewal. Also, I think a sincere apology would be nice.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly. We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Consumer

Response:

I do not agree with the company (GoDaddy), and I am sadly not surprised at their response. GoDaddy has little regard for its customers and regularly uses tactics that some, if not many, consumers would agree as unethical. It has always been said that it is easier to keep a current customer than obtain a new one. I am not going to go back and forth with this company over its policies or allow this company to used its terms of agreement as a way to support poor service. Terms and agreement has nothing to do with being constantly disconnected, spoken to rudely and being mistreated. I'm not sure how these people sleep at night. They must be monsters. Overall, customer service is extremely poor and good support is not a constant, and the staff appears to be apologetically rude and unhelpful. This seems to be the norm at GoDaddy and its culture. I WILL transfer all my domains to its competitor and move forward. I guess this is why BlueHost and others have been highly recommended for years by top companies, including Word Press. This company should be embarrassed by the way it treats customers. It is not because it lures customers in with promotional offers, misleading pitches and aggressive sales tactics. Unfortunately, it knows many people do not read their small print, but even then the sales people or so called customer service or like hungry lions. Please file this as unsatisfied and unresolved. I hope one day this company closes it doors, and more customers wake up and realize they don't have to settle for poor service because of a one time low cost promotion. This company should stop using misleading pitches and own what they do. Thank you.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response. The offers GoDaddy provides contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. In this case, the mentioned offer our customer was attempting to utilize did not apply to the order in question.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mandy O[redacted]Office of the CEO - GoDaddy

Review: GOdaddy sold me a domain name called [redacted] which I paid for and then took it away

I paid for it and won it at the auction, it belongs to me and I should be able to now use itDesired Settlement: I want to get what I paid for

the domain name [redacted]

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. If the complaint wishes to provide additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy

Review: Recently my credit card used for my godaddy Web hosting accounts was compromised. Before I was able to get this resolved with my bank and a new card sent out and received, my billing period came due with godaddy. When my card was declined due to the fraud, they deleted all of my websites that were on my hosting account. When I got my new card in, and called them to get my service restored, I was told there wold be a 150$ fee to restore my websites, even though the reason they were cancelled was due to fraud. I have 2 hosting accounts, so I was charged 300.00. I explained to them what happened and told them I should not be required to pay this fee. The representative I spoke with would not allow me to speak with a supervisor but said they spoke with one on my behalf and they wouldn't do anything.

If the fees were not bad enough, after paying it, and checking to see if everything was restored, I realized they didn't even restore me sites. All they did was restore a backup of files they deleted, and I still have hours of work to do to bring these sites back. I was under the impression that my sites would be fully restored for this outrageous fee.Desired Settlement: I want the 300$ I was charged refunded and I want my sites fully restored, as they were before godaddy deleted them, due to this fraud that was beyond my control.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 10 and 12 of 2016 our customer’s hosting plans expired. Per their account preferences, GoDaddy attempted to renew the services utilizing the associated payment method; the financial institution declined payment. GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting services without payment prior to cancellation due to non-payment on March 1 and 3 of 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges a $149.99 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The content on our customer’s two sites has been restored as requested. One of the domains and the associated name servers are registered through a 3rd and must be updated. As such, GoDaddy is denying the requested refund. We recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility. Thank you again for the opportunity to address the concerns presented.Regards,John M[redacted]Office of the CEO - GoDaddy

Review: Godaddy made and unauthorized charge. I do not have ANY active accounts with this company. I have NOT had ANY business dealings with this company for several years.

They have made an unauthorized and fraudulent charge.

++++++++++++++++++++++++++++++++++++++++++++++++

Unauthorized or Incorrect Payment Details

Transaction ID: [redacted] Invoice ID: [redacted]_USD_[redacted]

Seller Name: Domain Names/Hosting Services

Seller Email* [redacted]

Transaction Amount: -$83.88 USD

Transaction Date: Feb 13, 2016

PayPal Case ID: [redacted]

Reason for Dispute: Unauthorized Use of PayPal Account or Transaction Error

Date of Review: Feb 13, 2016

++++++++++++++++++++++++++++++++++++++++++++++++Desired Settlement: CREDIT MY ACCOUNT IN THE FULL AMOUNT STOLEN.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. GoDaddy’s Universal Terms of Service Agreement does require a valid payment method be kept on file within accounts with active services. The latest version of GoDaddy’s agreements can be found at: https://www.godaddy.com/legal-agreements.aspx. Should the complainant have the full credit card number they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at ###-###-####. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy

Consumer

Response:

I do NOT have ANY active accounts with Godaddy. I have NOT had any active accounts in over 4 years. They have kept my paypal information and made an unauthorized bill for a service and product that was NOT mine. The hosting AND domain service for "[redacted]" has been handled and paid for by [redacted] since 2008! (account email is [redacted]. cr is [redacted]) Godaddy's has decision to make an UNAUTHORIZED billing to my bank account is THEFT. Pure and simple.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by the complainant.We stand by our previous response. The domain name provided in the complaint has never been registered with GoDaddy. Furthermore, the cr provided within the complainant's comments does not identify a GoDaddy account.We suggest the complainant utilize any contact information they may have and contact the correct business entity to resolve their concerns. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Review: Myself and Mr [redacted] purchased a domain name for Godaddy in 2013. Everything was fine until 20 Jan 2016. I received and email from Godaddy that my account information had been changed. I tried to logged into my account but login information and pin had been changed. My web site became inaccessible because my domain name was turned off. Also the same day 118.00 dollars was taken from my PayPal account I called Godaddy and they informed me I need to write [redacted]@godaddy.com to change everything back. They informed me there was a issue with the domain name. I said my account may have been hacked, but the said no it was not hacked but under review. I said how can you place my domain name under review and still take money from my account? They said another company took my domain name and there was nothing they could do about it. Paypal agreed that the money was taken fraudulently and refunded my money in full. Godaddy said it would be 5 days for the review, that was on Jan 25 and still no reply from them.Desired Settlement: I wish to retain my domain name which is attached to our web site (cocoaflex.com). Either reinstate the domain name or release it so I can buy it back with another company.

Business

Response:

Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge GoDaddy’s agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Dear Sirs/Madam

I read your responses and I have to say I am severely

frustrated in the level of customer satisfaction.

I’m going to break it down to what my perspective is on this

situation. I have been a loyal customer and been paying for my domain name from

Godaddy since January 2013.

My issue with Godaddy you have suspended my

domain, taken money from my PayPal account and changed my account information

so my account was inaccessible.

Am I to understand after everything I have

mentioned your only reply back to me is a link to your policy page?

Am I to understand all of your paying

customer have the expectation of having a domain name they paid for in good

faith, to be transferred without consent, to another vender while Godaddy still

siphon cash, multiple times, from their bank accounts?

Business

Response:

Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: Sales rep completely misrepresented the package he was selling and promised features that were not included, even after repeatedly asking him to confirm the items were included.Desired Settlement: I was promised this service and should be honored. They should manually adjust the cost of the Docusign service I have to re-order annually.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 17, 2016 our customer purchased several products for 1 year each via an agent. One of the products purchased, Business Premium email, came with a free DocuSign account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite the cost of the DocuSign account being $216, our customer was issued a courtesy refund of $227 to cover the expense of the new account purchase through DocuSign. Our customer also has the use of the products purchased with GoDaddy for one year. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: On my credit card bill, there showed up a charge to DNH*GODADDY.COM [redacted] AZ, transaction date 4/18/16, posting date 4/19/16, reference # 0613 for $131.36. I NEVER authorized this charge, I was divorced in 2014, and apparently, my xhusband was at one time an authorized user on my credit card. When I called GoDaddy today to ask them to remove the charge, that I don't have or want this domain name that my xhusband charged, they refused to remove the charge. They told me that I should talk to my xhusband and have him change credit cards on their account and that's the only way they'll refund me. I feel like this is ABSOLUTELY ridiculous and he and I have no communication what-so-ever. This is not a good solution and I'm being penalized for his fraudulent charge on MY credit card for something I have nothing to do with. All I want is them to remove the charge from my credit card, and remove me and completely disassociate me with their company ASAP!Desired Settlement: To remove the charge from my credit card (refund $131.36 back to my card), close and cancel any 'account' they supposedly have with me, remove me and completely disassociate me with their company right away.

Business

Response:

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.Based on the information provided by the complainant, we have been unable to locate any recent interactions with our customer support teams.RESOLUTION:GoDaddy does not want the complainant to pay for unwanted items that they did not authorize. The complainant will need to contact our billing teams directly via phone at [redacted] as the information needed to investigate this charge is too sensitive to be provided in a public forum.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy