GoDaddy.com

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On August 15, 2016, our customer purchased Deluxe Managed [redacted]...

hosting for a 5-year term with assistance from GoDaddy’s customer care center.  That same day, our customer upgraded to the Ultimate Managed [redacted] hosting for an additional charge, with assistance from GoDaddy’s customer care.  Our customer care team also attempted to assist with a content migration for our customer’s site.  As they were unable to assist with an automatic migration, a ticket was created for the customer to have our Expert Services team migrate our customer’s site content manually.  This process was completed on August 16, 2016, at which time an email was sent notifying our customer of the completion, and to contact our support if issues were noticed.Our customer did not contact GoDaddy’s customer care team again until October 3, 2016, at which time they requested a refund after canceling their hosting account.  Our customer care team correctly informed our customer the purchase was non-refundable per GoDaddy’s refund policy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s refund policy, we have refunded the unused months from the canceled hosting plan, a total of $463.42.  Future refunds would be provided in accordance with GoDaddy’s refund policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 19 2011, the complainant registered the speciified domain name for a one-year term via an online transaction. This is for the period ending April 19, 2012.On February 1, 2012 the complainant manually renewed the domain name for a two-year term via an online transaction.  This is for the period ending April 19, 2014.On April 20, 2015; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question and attempted to do so in a good faith effort to honor its agreements with the customer.  However, the complainant’s financial institution declined payment and the complainant was notified by email. GoDaddy proactively sent multiple notices pre- and post-expiration to the customer.GoDaddy sent renewal notices prior to the expiration date on:• January 19, 2015• February 18, 2015• March 20, 2015• April 04, 2015• April 14, 2015GoDaddy also sent notices after expiration date on:• April 20, 2015• April 24, 2015• May 1, 2015These notices indicated the complainant would need to take action to avoid a loss of service.GoDaddy’s support teams also made multiple attempts to connect with the complainant to discuss the failed product renewal and was unsuccessful.On the domain name's expiration date, the complainant’s agreed and purchased term of domain registration ended. After an 18-day grace period from time of expiration, GoDaddy charges an $80 redemption fee to redeem the domain, as discussed in detail within the registration agreement referenced above.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Account management and renewal of products in a timely manner is solely a customer responsibility. While we make a best effort to partner in the success of our customers, they must also be responsible for their actions or lack thereof.We have reached out to the complainant and as a one-time exception offered to waive the redemption fee for the domain name in question. The complainant was not able to address this while on the phone with us and we have noted their account accordingly.  The complainant may work with our support teams to renew their domain. This is a time sensitve matter; it is vital the complainant connects with our support teams as soon as possible to redeem the domain name.EDUCATION:The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:What happens after domain names expire? - https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ I renew my domain name after it expires? - https://support.godaddy.com/help/article/609/can-i-renew-my-domain-name-after-it...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Their assertion that several phone attempts to contact me is blatantly untrue. The truth is there were several phone conversations, yes. Furthermore, I am not disputing the cancellation of my services, which I agreed to. What I am disputing is the fact that my customer's account was cancelled.

I have personally attempted to speak with more than one representative and was not given any level of customer service. This is the actual complaint.

To take their lack of service one step further, after one conversation I did receive an email asking for my feedback. I responded by stating that I needed further assistance and was never contacted by anyone from GoDaddy. I am extremely disappointed in their level of service and lack of professionalism. I understand that no resolution can be made at this time. I am not seeking resolution so much as to make the company aware of this lack.

Regards,

From the month of may the support team is saying that they have issued a new check. But it's almost 6 months from the may. As they have mentioned 5-6 weeks of business working days. But till now I haven't received single message or single call from Godaddy support Team. As my mobile number was registered with DND SERVICES. So I have provided them alternate LAND LINE number which was active. But till now I haven't received any response from them. If they have issued a new check please provide me details of
Required Below Details
1. Check Number
2. Date of Check Issued.
3. Courier Partner Details (OR)
4. Post Details
5. Expected time or Arrival of Check.
As they have mentioned with in 5-6 weeks. But it was more than 24 Weeks still I haven't received any response from them. And also there is no status about my cheque.
 
Please provide me the above required details.

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, border-box; color: rgb(51, 51, 51); font-family: 'Helvetica Neue', 'Segoe UI', Segoe, Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12.6px; line-height: 18px; background-color: rgb(255, 255, 255);">Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, 2015 the complainant purchased a Website Builder plan for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, 2015 the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder plan. It was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intended. To resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Education:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, 2015 the complainant purchased a Website Builder plan for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, 2015 the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder plan. It was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intended. To resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Eduction:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Office of the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Hosting Agreement

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's services and did so in a Good Faith effort to honor its agreements with the customer. Purchasing services with another company does not initiate cancellation of services with GoDaddy. Account management is a customer responsibility. We appreciate the complainant's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

GoDaddy worked diligently with our customer to resolve their concerns in a timely manner and have refunded the $14.99 transaction in full. We will not provide compensation for their phone charges. We hope to earn their future business and can confirm that they have no active services with us in the account in question.

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards,

Office of the CEO – GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following. Upon purchase of services, our customer acknowledged and accepted the following...

agreements: • Universal Terms of Service Agreement The latest version of these agreements may be found at: [redacted] As part of the above agreement, the customer is responsible for all activity that occurs within their account, whether authorized by the customer or not, and for keeping their account information secure.   Our office and our Fraud Department have tried to connect with the customer (unsuccessfully) to find an amicable solution as we take our commitment to consumer security very seriously.  Resolution: At this time, we ask that our customer cooperate with us and respond to the communications from our Fraud Department or reach out to our office directly so we can move forward on this matter.  Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards,  [redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 6, 2016, our customer purchased GoDaddy’s Web Store Design....

This service enlists GoDaddy’s Professional Web Design team to create a custom website for a one-time fee. Customers must submit information, including images and text, for the website before the site can be built. Our customer was advised the website would be available for preview on July 29, 2016.On July 20, 2016, our customer contacted GoDaddy and renewed the WebStore Design Hosting plan for a one-year term with the assistance of our customer care team.On July 28, 2016, our customer was notified via email that their website was ready to preview. The customer called GoDaddy’s Web Design team advising that she was dissatisfied with the website and an email or call listing all changes was requested. On August 1, 2016, our customer contacted GoDaddy’s Web Design team to provide a list of changes and images as an update request. The update was scheduled to be completed on August 9, 2016 which was expedited as a courtesy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a member of management on August 8, 2016 and was properly advised that the product was not eligible for a refund as the website design work was completed. As a goodwill gesture, we will provide a refund $1,049.99 for the build fee but it will be subject to a 30% cancellation fee and refund $305.90 for the annual Hosting plan. Before we will process a refund the products will need to be cancelled. The customer will need to contact our Web Services team directly at 480-366-3336.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O’[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, 2015 the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelled. On October 27, 2015 GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in question. Furthermore the domain name was listed for sale on the GoDaddy Auctions website by a third party. GoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, [redacted]Office of the CEO[redacted]GoDaddy.com [redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at [redacted]On August 23, 2012 our customer purchased a Virtual Private Server (VPS). Our customer contacted our Support teams on January 19, 2015 with concerns about traffic to their website and poor connectivity to the VPS. Our escalated hosting support teams have been in contact with our customer since and worked with our customer to have the issue resolved as quickly as possible. GoDaddy acted in good faith, upheld its agreements with our customer and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy made a goodwill gesture to our customer by issuing a refund for their VPS renewal from January 23, 2015 in the amount of $29.99 USD for the inconvenience. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]

[redacted] 

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:* Universal Terms of Service* Workspace Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 7, 2010 the complainant purchased an email plan for a one year term.  This is for the service period ending April 7, 2011.On April 7, 2011, per the complainant's account preferences, GoDaddy was instructed to automatically renew the email plan for a one-year term and did so in a good faith effort to honor its agreements with the complainant. This is for the period ending April 7, 2012.GoDaddy sent renewal notices prior to the expiration date on:* February 6, 2011* March 8, 2011These notices indicated the service would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  On April 28, 2011 the complainant contacted our Customer Care team to discuss the renewal of the email plan which occurred April 7, 2011. The complainant chose to leave the account active.On April 7, 2012, per the complainant's account preferences, GoDaddy was instructed to automatically renew the email plan for a one-year term and did so in a good faith effort to honor its agreements with the complainant. This is to provide the service for the period ending April 7, 2013.GoDaddy sent renewal notices prior to the expiration date on:* February 7, 2012* March 8, 2012On April 7, 2013, per the complainant's account preferences, GoDaddy was instructed to automatically renew the email plan for a one-year term and did so in a good faith effort to honor its agreements with the complainant. This is for the period ending April 7, 2014.GoDaddy sent renewal notices prior to the expiration date on:* February 6, 2013* March 8, 2013On April 7, 2014, per the complainant's account preferences, GoDaddy was instructed to automatically renew the email plan for a one-year term and did so in a good faith effort to honor its agreements with the complainant. This is for the period ending April 7, 2015.GoDaddy sent renewal notices prior to the expiration date on:* February 6, 2014* March 8, 2014On May 13, 2014 the complainant contacted our Customer Care team to discuss the automatic renewal which occurred April 7, 2014. The complainant chose to leave the service active at that time.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant contacted our 24/7 Customer Care teams on January 21, 2015 and had canceled the service. The complainant was provided a full refund for the latest annual renewal transaction as an In-Store Credit although there were only 3 monthsremaining on the service. This was offered as a goodwill gesture for the full term instead of a partial refund for the unused months per GoDaddy's Refund Policy.Education:The following GoDaddy Support articles may be helpful in the future to our customer for managing products and services:Managing Renewals for Products and Services: [redacted]/help/article/725/managing-renewals-for-products-and-servic...⇄ Policy: [redacted]/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.
The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
On February 28 2013, the complainant purchased GoDaddy’s Website Builder for a two-year term, via an online transaction. This was for the period ending February 28, 2015.
On February 28 2015, per the complainant's account preferences, GoDaddy was instructed to automatically renew the Website Builder upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant.
GoDaddy sent renewal notices prior to the expiration date on February 17, 2015
This notice informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is ultimately a customer responsibility.
Per GoDaddy’s refund policy, any unused months of the complainant’s Website Builder product can be refunded to In-Store Credit, available for future purchases with GoDaddy.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
As a onetime exception to GoDaddy’s refund policy, if the complainant cancels their Website Builder and follows up with us at [email protected] we will refund the remaining amount of time of the Website Builder renewal to the complainant’s original payment method, a total of $239.85 USD. Future refunds will be provided in accordance with GoDaddy’s refund policy.
EDUCATION:
The complainant may find the following information helpful for future reference.
Refund Policy: https://www.godaddy.com/help/refund-policy-8849
Managing Renewals for Products and Services:  https://www.godaddy.com/help/managing-renewals-for-products-and-services-725
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - [email protected][redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration Agreement* Auctions Membership AgreementThe latest version of these agreements can be found at: [redacted]During the typical domain expiration life-cycle, a domain that has expired and has not been renewed may be placed as part of an “Expired Domain Auction” on GoDaddy’s auction site. Domains purchased in an expired domain auction require the auction bid, plus cost of a one year domain registration renewal be paid after winning the auction.Prior to placing a domain in an Expired Domain Auction in the shopping cart, the GoDaddy website indicates the auction bid also requires “a one year domain name registration renewal fee and ICANN fee, if applicable.”RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As with many other businesses, GoDaddy from time to time will offer new customers special introductory pricing, which is the pricing the complainant has referred to in this case. GoDaddy’s retail and renewal pricing is competitive across the industry, and renewal cost of the domain in question is what the complainant agreed to pay when participating in the expired domain auction in question.The complainant was charged the correct amount in this case: the amount of their winning bid, and the cost of a one year domain registration renewal. GoDaddy will be unable to provide any refunds for this transaction.Additionally, per the terms of the Auctions Membership Agreement acknowledged and agreed to, the complainant is obligated to complete the transaction for the auction in question. If the complainant chooses not to complete this transaction, GoDaddy is within its rights to take steps to remedy this situation, including suspending the complainant’s GoDaddy Auctions account activity.EDUCATION:The complainant may find the following links from our help center useful when bidding on expired domain name auctions in the future:Bidding on Expiring Domain Names: [redacted]Winning Expired Domain Name Auctions: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 2, 2013, the complainant purchased a domain name transfer for the domain name DRILL-BLOCKS.COM. Upon completion of the transfer, a year of registration was added to the domain’s registration. On July 4, 2014, the domain in question automatically renewed for a one year term per the complainant’s account preferences. On March 3, 2015, the domain [redacted] was canceled online from within the complainant’s account. This action voluntarily ended their term of registration for the domain. While the complainant may have not intended to do so, cancelling the domain name did require action to be taken by the complainant in a timely manner if they wished to recover the domain. We also sent an email notification to the email address on file within the account when a domain name was cancelled.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain [redacted] was not recovered by the complainant in a timely manner, and followed the normal domain life-cycle after its cancellation. The domain has since been returned to the registry. The complainant would need to attempt to register the domain as a new registration when it becomes publically available.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant

Thank you for the opportunity to bring greater clarity to this matter.

Our system shows a proper cancellation notice was sent to the customer on June 21, 2014 at 4:44AM (Arizona time). This notice would have not included an option to pay for the service. The prior notices would have allowed payment for the service. It is possible that the customer may have clicked on an older notice in error.

Cancelled accounts due to nonpayment are not an isolated incident with our customer but a repetitive one. On three separate occasions the customer's hosting has cancelled due to nonpayment and GoDaddy has incurred costs of $300.00 to restore the sites for the customer by waiving fees. It is a customer responsibility to manage their account and ensure their payments are received on time and to maintain local backups. The customer also violated our user agreements by utilizing the hosting storage space as a repository for storing archived files from their computer.

In summary, considering the three instances of cancelled services due to nonpayment by the customer GoDaddy has:

  •  Provided 30 days of free live site service to the customer. (10 days per each of the three instances)

  •  Incurred $300.00 in administration and labor fees to assist the customer with site restorations due to non-payment

We believe that GoDaddy has provided above and beyond service to our customer. We have also upheld our agreements with them in good faith while proving free service time and incurring monetary losses.

Kind regards,

GooDaddy Office 365 states it is compatible with Outlook 2007 on their website and on the website of [redacted]. However after downloading the application need for it to be compatible it wouldn't work. I contacted GoDaddy Tech support and was told that even though their website states it is compatible and their sales team states it is compatible, it is in fact NOT compatible and if I want it to work, I need to either purchase the [redacted] software at $109 or pay an extra $30 per year to lease the software through GoDaddy.
GoDaddy continues to falsely advertise product information to try and trap clients and extort more money out of them.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·         Universal Terms of Service Agreement·         Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]In June and July 2012, the complainant purchased the domains [redacted], [redacted], [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renew these domains at the end of the initial one year term in 2013 and did so in a Good Faith effort to honor its agreements with the complainant.  These domains subsequently renewed for another one year term in June 2014 and July 2014 per the complainant’s account preferences.For the most recent renewal, GoDaddy sent renewal notices for the domains [redacted] and [redacted] prior to the expiration date on:·         March 7, 2014·         April 6, 2014·         May 6, 2014·         May 25, 2014·         May 31, 2014Renewal notices for [redacted] were sent prior to the expiration date on:·         March 7, 2014·         April 6, 2014·         May 6, 2014·         May 25, 2014·         June 4, 2014Between July 2013 and October 2013, the complainant also purchased the domains [redacted]S, [redacted], [redacted], [redacted], [redacted], and [redacted], each for a one year term via online transactions in their GoDaddy account.  Per the complainant’s account preferences, each of these domains renewed automatically for an additional year at the end of the initial one year term.For the most recent renewals for [redacted]S and [redacted], GoDaddy sent renewal notices prior to the expiration date on:·         April 6, 2014·         May 6, 2014·         June 2, 2014·         June 21, 2014·         June 30, 2014Renewal notices for [redacted], renewal notices were sent prior to the expiration date on:·         April 26, 2014·         May 25, 2014·         June 21, 2014·         July 10, 2014·         July 21, 2014Renewal notices for TASTE OF [redacted] and [redacted] were sent prior to the expiration date on:·         May 25, 2014·         June 21, 2014·         July 26, 2014·         August 9, 2014·         August 21, 2014GoDaddy sent renewal notices for [redacted] prior to the expiration date on:·         June 29, 2014·         July 26, 2014·         August 23, 2014·         September 8, 2014·         September 22, 2014Renewal notices were sent for [redacted] prior to the expiration date on:·         July 17, 2014·         August 16, 2014·         September 15, 2014·         September 30, 2014·         October 10, 2014The complainant also purchased the domain [redacted] as a new domain registration on June 11, 2014. Domains must be canceled within 120 hours of registration to be refund-eligible.On November 29, 2014 the complainant also contacted GoDaddy’s support chat team to request that GoDaddy provide a list of products that had automatically renewed over the past 6 months, and the complainant was provided with the correct information on how to review their purchases in their account’s Order History.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.With each of the domain renewals, GoDaddy proactively sent multiple notices to the complainant; however in most cases no action was taken by the complainant.  GoDaddy provides its customers with full control over the automatic renewal feature at the time of purchase.  The complainant may also, at any time, log into their account and modify this preference.  Account management is a customer responsibility.Any applicable refunds have already been provided to the complainant, and GoDaddy is unable to provide the requested one year of hosting at no charge.EDUCATION:The following URL may be helpful to the complainant in disabling automatic renewal on their products:Managing Renewals for Products and Services:[redacted]Future refunds will be provided in accordance with GoDaddy’s refund policy:Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:· Universal Terms of Service Agreement· Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The complainant originally purchased a domain name online on September 23, 2008 for a two year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question for a two year term.  We have automatically renewed the domain on September 24 2010, 2012 and 2014 and did so in a Good Faith effort to honor its agreements with the complainant.  GoDaddy sent renewal notices prior to the latest expiration date on:· June 25,2014· July 25, 2014· August 24, 2014· September 8, 2014· September 18, 2014Upon review of the account these notifications were sent to the email address provided by the complainant as part of the account setup. GoDaddy must rely upon its customers for information that we would otherwise beunaware of, such as closing of their business or use of a new email address.Account management is a complainant’s responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complaint first contacted our Customer Care Center on November 21, 2014 regarding the domain renewal and to request a refund. When working with our Customer Care the complainant was assisted with updating theiraccount preferences and turning the automatic renewal setting off for the domain.The complainant did not contact our support staff regarding the charge until they were no longer eligible for a refund per our refund policy.  When a domain name is renewed GoDaddy as a registrar must provide payment to the registry for thedomain and as such, we are unable to absorb the cost of a domain name renewal on the complainant’s behalf.EDUCATION:If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain:Understanding Go Daddy Auctions Listing Options[redacted]In addition, the following GoDaddy Support articles will be helpful in the future to the complainant for managing automatic renewal, account preferences and our refund policy:Managing Renewals for Products and Services[redacted]Managing Your Account Information:[redacted]Refund Policy:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.[redacted]Office of the CEO - GoDaddy[redacted]###-###-#### Phone###-###-#### FaxThis email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following: The complainant acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these...

agreements can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and renewal of existing ones.  These offers contain an expiration date, and either text included within, or a link to information regarding the details and limitations of the offer in question.  To take advantage of these offers, customers will need to be logged into their customer account. RESOLUTION: GoDaddy upheld its agreements with the complainant in good faith and honored its terms of service. As a one-time courtesy, GoDaddy has refunded the complainant’s transaction, a total of $16.96.  Future refunds will be provided in accordance with GoDaddy’s refund policy. Thank you again for the opportunity to address the concerns presented by the complainant. Kindest regards, Mike L[redacted]Office of the CEO - GoDaddy