GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Online Store/Quick Shopping Cart Agreement•    Domain Name Registration Agreement•    Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On September 2, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into their Quick Shopping Cart account to publish their site.  Quick Shopping Cart is a product GoDaddy offers that assists customers with constructing an online store.  Our customer made no mention of an email problem and was correctly provided instructions to access their Quick Shopping Cart.  On both September 8 and 9, 2015 our office was unsuccessful in connecting with our customer using the phone information provided in the complaint to clarify their concerns and provide resolution.   Voice messages were left which included our direct contact information and a request to speak at their convenience.  On September 10, 2015 our customer contacted our Customer Care teams via our Chat interface stating they were experiencing problems logging into an email account.  Our customer had also acknowledged receiving voice messages that our office had left.  While our Customer Care team was in the process of troubleshooting the issue presented to them, the customer stated they had successfully logged into their account and ended the Chat support session.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office had made multiple attempts to connect with our customer to discuss any concerns they may have and have been unsuccessful.   It is our understanding the problem they experienced has since been resolved.  If our customer has further concerns regarding this matter, we encourage them to contact our office directly.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The response totally sidesteps the complaint.  To put is simply, I have no proof that anything was done on my behalf!  All I want is a transcript that proves that something was done.

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
We stand by our previous response. Domains are sold on a first-come, first-served basis. GoDaddy encourages the registration of any desired domain name at the time they show as available for registration.
GoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a negative response indicating the domain is not available, GoDaddy will show the domain as being available.
Furthermore, GoDaddy's Domain Buy Service is simply one option the complainant may wish to take in attempt to acquire a domain name that is already registered. This service enlists a Domain Agent to reach out to the registrant of a domain name to negotiate a possible sale and/or transfer of the domain. Another option the complainant may choose is to reach out to the current registrant directly.  
Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.
Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•Universal Terms of Service Agreement•Auctions Membership Agreement•Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 15, 2015 the complainant purchased a registration for the domain name in question via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the party who listed the domain name for sale was unable to transfer ownership to the complainant and the transaction was cancelled. On October 27, 2015 GoDaddy provided a full refund for the failed auction transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has not been the Registrar of domain name during the time in question. Furthermore the domain name was listed for sale on the GoDaddy Auctions website by a third party. GoDaddy has already provided a full refund for the failed auction transaction.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, [redacted]Office of the CEO[redacted]GoDaddy.com [redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, border-box; color: rgb(51, 51, 51); font-family: 'Helvetica Neue', 'Segoe UI', Segoe, Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12.6px; line-height: 18px; background-color: rgb(255, 255, 255);">Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, 2015 the complainant purchased a Website Builder plan for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, 2015 the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder plan. It was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intended. To resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Education:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, 2015 the complainant purchased a Website Builder plan for a one-year term. Website Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, 2015 the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder plan. It was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intended. To resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Eduction:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Office of the CEO - [email protected][redacted]

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Hosting Agreement

• Microsoft Office Terms of Use

The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transaction. A free domain name registration was included with this purchase at no cost for a one-year term. The complainant then contacted our support teams and purchased a Microsoft Office 365 Email plan for a two-year term. During the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan.

Refunds are issued in accordance with the terms the complainant agreed to. Refund requests made within forty-five days of the purchase date for eligible products are issued to the original payment method. Refunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases.

On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel them. As the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amount. The complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domain. As such, the complainant is not eligible for any refund of the hosting service.

As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method.

EDUCATION:

The complainant might find the following support article useful.

REFUND POLICY -

https://www.godaddy.com/help/refund-policy-8849

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

[redacted] Office of the CEO - GoDaddy

[redacted] Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. From time to time a company must make the difficult decision to cease (End-of-life or EOL) providing a particular product or service. This is the case with the free hosting promotion the complainant previously made use of.We have already provided the complainant with an Economy Plesk Hosting Plan for a one-year term at no cost. As a onetime exception, we have upgraded this hosting plan to a Deluxe Plesk Hosting Plan, which will support an unlimited number of websites. The complainant will be responsible for the cost of future renewals.Should the complainant require assistance they can contact GoDaddy’s 24 Hour Customer Care Center at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]

Thank you for the opportunity to address the additional concerns presented by the complainant. GoDaddy stands by its previous response.  After the complainant’s registration request was submitted to the registry, it was rejected as the registry has set the domain name as a premium domain name.  The registry can, at their discretion, set what prices they choose to sell domains they deem are premium domain names.  Any registrar is required to sell the domain name at the price the registry has set.  Again, the complainant has already been refunded in full for the failed transaction.As a gesture of good faith, GoDaddy will offer the complainant a new, unregistered domain registration (choice of .COM, .NET, .ORG, or .INFO) for a one-year term at no cost. The complainant will be responsible for subsequent renewals should they wish to keep the services beyond the first year. If desired, the complainant may contact our office directly to redeem this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant. The complainant’s purchase was for a domain name registration.  While the complainant’s domain may be set to expire on July 16, 2018, the complainant’s concerns revolve around their hosting plan, a separate product.Per the terms of service the complainant acknowledged and agreed to, GoDaddy reserves the right to cease offering a particular product or service for any reason.  On March 23, 2016 the complainant was notified of GoDaddy’s decision to “end of life” the hosting service the complainant currently utilizes.  This notification provided the complainant with 37 days’ notice of the discontinuance of this hosting service to allow the complainant time to migrate their hosting files. GoDaddy has also provided the complainant with a customer-specific code for a cPanel or Plesk hosting plan at no charge for a one year term to mitigate the impact caused to the complainant. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year.  These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed.  GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account.  Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns.   If the complaint wishes to...

provide additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” options. GoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needs. Issues which may arise as a result of those configurations are to be addressed by our customer. In this case, the issues being encountered are with a third-party software; the server itself is functioning as intended. Our customer will either need to continue working with our 24/7 Hosting Support teams or with the third-party provider directly to reach a resolution to their concerns. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn...

March 29, 2012, our customer purchased an Economy Windows Web hosting account for a 2-year term via online transaction, service term ending March 29, 2014.  On December 27, 2012, our customer renewed the hosting plan for an additional 2-year term via online transaction, extending the service term to March 29, 2016.On March 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting in question and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their accounts and modify the automatic renewal preference.  GoDaddy also sent our customer email notifications of the pending renewal prior to taking renewal action as directed by our customers’ account preferences. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per GoDaddy's refund policy, which is publicly located here: https://www.godaddy.com/help/refund-policy-19963  ,the transaction in question is beyond refund eligibility.We encourage our customer to take an active role in reviewing and managing their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution.

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. Our customer allowed the purchased term of their hosting to end. In total, GoDaddy provided 20 days of service without payment prior to cancellation. Again, we allow our customer’s the ability to self-manage their accounts and it is their responsibility to maintain their account and products. As a good will gesture, we have added a free year of Get Found in our customer’s account, in addition to the In-Store credit that was already provided. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards,KayJay R[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. 
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].
On September 20, 2016, our customer purchased our Website...

Design Service and hosting services for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within 7 business days, on September 30, 2016.  Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.
Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis.  In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience.  
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

This company strings you along until you are outside of your cancel window to keep you money. They are only good for the user that does not know anything about web hosting, VPS hosting, etc. Terrible company and I do not recommend unless you cannot afford anything else.Evidentally we were 1 day past the 30 days and they refused to refund us the 11 months we are not using the services. Horrible customer service.

Avoid at all costs, may be this hosting company was relatively good about 5-10 years ago, but now they became scammers.
I'm an amateur web designer, so I looked for a cheap hosting and signed up for their promotion: $1 per month hosting + free domain, but when they charged my credit card, and I logged in into my account, it turned out that I purchased only a domain name, and I needed to pay additional $50 for 1 hosting service. For $50 I could buy a 3 year hosting plan from respectable hosting companies (e.g. [redacted], [redacted], [redacted], etc). So immediately I requested a refund, since their promotion turned out to be a scam. However, they stole my domain name, even though I haven't upload my website yet. If you register your domain and then it either expires or you decide to transfer your site to a new hosting provider, they will hijack your domain and put it on their auction for sale. They stole my domain name after I requested a refund. Beware and avoid at all costs, it's better to pay $10-15 more, but you'll end up saving yourself from a lot of headache.

My auto renewal fees will not be waived since I did not cancel within 5 days of renewal.I called as soon as charges were noticed on my credit card statement. There was no e-mail sent before the renewal charges. I called and cancelled 9 days after being billed. I was told there were no exceptions to policy. I am being billed for two years of service that will not be used. The company policy should be more flexible and also notify customers of pending auto renewal charges.

GooDaddy Office 365 states it is compatible with Outlook 2007 on their website and on the website of [redacted]. However after downloading the application need for it to be compatible it wouldn't work. I contacted GoDaddy Tech support and was told that even though their website states it is compatible and their sales team states it is compatible, it is in fact NOT compatible and if I want it to work, I need to either purchase the [redacted] software at $109 or pay an extra $30 per year to lease the software through GoDaddy.
GoDaddy continues to falsely advertise product information to try and trap clients and extort more money out of them.