GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by our customer.All third-party (non GoDaddy) software which accompanies our Dedicated or Virtual Dedicated Server products are considered “add-on” options. GoDaddy is responsible for maintaining the functionality of the server hardware while our customers have the ability to configure the server settings and software to meet their individual needs. Issues which may arise as a result of those configurations are to be addressed by our customer. In this case, the issues being encountered are with a third-party software; the server itself is functioning as intended. Our customer will either need to continue working with our 24/7 Hosting Support teams or with the third-party provider directly to reach a resolution to their concerns. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns.   If the complaint wishes to...

provide additional information to identify the account in question they can reach out to this office directly.Thank you again for the opportunity to address the concerns presented by our customer. Kind regards,John M[redacted]Office of the CEO -GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. From time to time a company must make the difficult decision to cease (End-of-life or EOL) providing a particular product or service. This is the case with the free hosting promotion the complainant previously made use of.We have already provided the complainant with an Economy Plesk Hosting Plan for a one-year term at no cost. As a onetime exception, we have upgraded this hosting plan to a Deluxe Plesk Hosting Plan, which will support an unlimited number of websites. The complainant will be responsible for the cost of future renewals.Should the complainant require assistance they can contact GoDaddy’s 24 Hour Customer Care Center at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On April 18, 2014 our customer purchased a Personal Email plan for a one-year term. This purchase included a Personal Calendar and Mini Online Storage service at no cost for the first year.  These products were explicitly advertised with the email plan, and were included on the transaction receipt. On April 18, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the calendar and storage services in question, each for another one-year term, and did so in a good faith effort to honor its agreements with our customer. Customers may, at any time, log into their account and modify these preferences. Account management is a customer responsibility.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed.  GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The refund requested by our customer for the April 18, 2015 transaction is not applicable. Our customer has since canceled all products within the associated account.  Our customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customers concerns and the GoDaddy account in question to which we would like to present the following.

 

On December 19, 2013 the complainant created an...

account and purchased two domain names through the GoDaddy Website.   At that time they accepted the following agreements:

 

•         GoDaddy Universal Terms of Service Agreement

•         GoDaddy Domain Name Registration Agreement

The latest version of these agreements and other legal agreements may be found at this link: [redacted]

The complainant provided transaction information that was invalid and could not be confirmed with the aforementioned purchase. GoDaddy has an obligation to consumers to investigate and attempt to resolve concerns regarding invalid or suspect transaction data.

GoDaddy attempted to resolve this matter with the complainant multiple times but they did not provide the required documentation. As such, the account was suspended.

Resolution:

We value the complainants business and have acted in good faith, upholding our terms with them.

A refund was processed for the transaction. We welcome the complainant’s future business and encourage them to use valid transaction data.

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]The forms our customer created using GoDaddy’s Website Builder are not typical, specifically, the number of elements included on the form. There are inherent limitations with template based software, such as Website Builder, that are put in place to allow optimal performance. Unfortunately, our customer’s forms have exceeded these limitations.Resolution:GoDaddy values our customer’s business and has upheld its agreements with them in good faith.As a onetime exception, GoDaddy will renew their Website Builder for 6 months at no cost. Should our customer wish to accept this offer, they may indicate so in reply.Education:Our customer may wish to research third party tools that can be used to create forms. As these tools focus on form creation, they often allow more flexibility and provide more features. Website Builder is designed to allow embedding of such forms. They may find this support article useful, specifically the section on HTML.Designing Pages with Website Builder v7 - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.The complainant agreed to the following agreements upon conducting...

business with GoDaddy:•         Universal Terms of Service Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] Contrary to the complainant’s understanding, the first request to refund their Good as Gold account was received on October 23, 2013.  Multiple emails were sent to the complainant requesting payee information; the requested information was not received until December 12, 2013. RESOLUTION: GoDaddy upheld its agreements in good faith and honored its terms of service. Check requests normally take 6 to 8 weeks from the time the information is received to be processed and mailed; we will process a check for the balance of the complainant’s Good as Gold account, and mailing it to the complainant within 14 days.  As a one-time courtesy, we have waived the $20 administrative fee for closing the Good as Gold account.  Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards,  [redacted]Office of the CEO - GoDaddy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Although I don't agree with the business godaddy's perception of the fact I am satisfied with their resolution for doing what they should have done in the first place which is give me what I paid for.  I wish to now close my complaint.

They need to walk me through how to activate it correctly and refund me the money I have paid up until now. Sincerely,

Thank you for the opportunity to address the additional concerns presented by the complainant. The complainant’s purchase was for a domain name registration.  While the complainant’s domain may be set to expire on July 16, 2018, the complainant’s concerns revolve around their hosting plan, a separate product.Per the terms of service the complainant acknowledged and agreed to, GoDaddy reserves the right to cease offering a particular product or service for any reason.  On March 23, 2016 the complainant was notified of GoDaddy’s decision to “end of life” the hosting service the complainant currently utilizes.  This notification provided the complainant with 37 days’ notice of the discontinuance of this hosting service to allow the complainant time to migrate their hosting files. GoDaddy has also provided the complainant with a customer-specific code for a cPanel or Plesk hosting plan at no charge for a one year term to mitigate the impact caused to the complainant. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

 

Thank you for bringing the customer’s additional comments to our attention.

While we are happy to continue to work with our customer to resolve any outstanding concerns, our review of their account shows the products they have purchased are working as intended. 

For any issues that our customer believes to be unresolved, we ask that they email our office directly with the details of each issue and we will investigate their concerns. 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards

Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was misled into believing that .co websites stoodas an extension for company.  This turned out to be completely false and misleading.  They can have any policy they want, unless it violates Texas and/or Federal law.

Regards,

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following. The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·     Universal Terms of Service·     Domain Name Registration AgreementThese agreements can be found at:[redacted]

There are two groups of domains that are in a redemption status. The first group, our customer originally purchased the domain names online on December 09, 2009 for a one year term.  Our customer renewed the domains online within their GoDaddy account in November 2010 for a one year term. In November of 2011 our customer again renewed the domains online but for a two year term. On December 2, 2013, per the customer’s account preferences, GoDaddy was instructed to automatically renew the domains in question for a one year term and did so in a Good Faith effort to honor its agreements with the customer.  On March 6, 2014, our customer turned off the auto renew for the domains. As such when the domains were due for renewal on December 2, 2014, per our customers account preference we did not auto renew them and the customer would need to take action by renewing online or calling our customer care for assistance.There is also a second group of domains that have expired and are in a redemption status. The customer originally purchased the domains online on December 5, 2012 via online for a one year term. On December 6, 2013 per our customers account preferences the domains auto renewed for a one year term. On December 1, 2014 our customer turned off the auto renew on these domains. As such on December 5, 2014, the domains were not renewed per our customers account preferences.  Due to domains being on manual renew it does require action by our customer.GoDaddy sent multiple expiration notices before and after the domain's expiration date to the email address provided by our customer. Account management and renewal of domains is solely a customer responsibility. On January 12, 2015, the customer contacted our 24/7 customer care and spoke with a supervisor who offered to waive half of the redemption fee as a courtesy gesture however, our customer declined the offer.At this time, our office spoke with the customer and assisted with recovering the domains at the registration price and as a courtesy waived the redemption fees.Resolution:GoDaddy acted in good faith to uphold its agreements with our customer. Our office has spoken with the customer and resolved the matter. Should our customer have further questions or concerns they may reach us directly at ###-###-####.Education:  Managing Your AccountInformation[redacted]

 Managing Payment Methods[redacted]

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  Thanks, [redacted]Office of the CEO - GoDaddy[redacted]

[redacted]###-###-#### Phone###-###-#### Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for the opportunity to address the complainant’s concerns.
The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.
GoDaddy is aware of these types of text messages being sent. Although this message appears...

to be coming from GoDaddy, it is neither sent nor authorized by GoDaddy.  We are working diligently to stop these types of unauthorized text messages.Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I have been the victim of a bait and switch scam and want the world to know. I agreed to allow Godaddy to host my website shopping cart and provide merchant service with a third party. The fixed rate of 25 cents per transaction turns out to be 30 cents. The fixed 2.3% discount rate turns out to be a tiered rate as high as 4.29% for [redacted] and [redacted] sales. The minimum monthly charge of $34.99 turns out to be $54 and change. I was not allowed to file a complaint with the Revdex.com because these actions are actually criminal.

Thank you for the opportunity to address our customer's concerns. 
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].
On September 20, 2016, our customer purchased our Website...

Design Service and hosting services for a 1-year term. This service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), using GoDaddy’s hosting platforms as the hosting of the site. Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.The initial build of our customer’s new website was completed within 7 business days, on September 30, 2016.  Between this date and October 20, 2016, our customer has submitted two separate rounds of revisions to be completed.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer’s designed site is available to be made live at any time, and our support teams can assist them in pointing their domain to the correct website.
Our Professional Web Design team has connected with our customer to discuss their concerns and our customer’s most recent round of revisions is being completed on a priority basis.  In addition, as a goodwill gesture, we have added two additional months of time to our customer’s hosting plan for the inconvenience.  
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Pointing me to an agreement page and stating the obvious assumption that GoDaddy follows their own terms does not begin to address the issue, as is therefore an unacceptable resolution.

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Hosting Agreement

• Microsoft Office Terms of Use

The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

On November 20, 2014, the complainant purchased Managed Wordpress Hosting for one year via an online transaction. A free domain name registration was included with this purchase at no cost for a one-year term. The complainant then contacted our support teams and purchased a Microsoft Office 365 Email plan for a two-year term. During the interaction with our support representative, it was explained to the complainant they could cancel the email service at any time and receive a refund for the remaining time on the plan.

Refunds are issued in accordance with the terms the complainant agreed to. Refund requests made within forty-five days of the purchase date for eligible products are issued to the original payment method. Refunds requested after forty-five days are processed as In-Store credit, available for future GoDaddy purchases.

On May 31, 2015, the complainant contacted support staff via online chat to request a refund for the email and hosting service, as they intended to cancel them. As the request was more than forty-five days from the purchase date, the complainant was properly advised that any eligible refund would be issued as an In-Store credit.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

Per the terms the complainant agreed to; when purchased products that include a free domain name are canceled and the domain is not canceled within the window of time permitted by the registry to recoup any fees paid to them by GoDaddy, the list price for the domain name is deducted from the refund amount. The complainant received promotional pricing for the hosting service that resulted in a final cost below the list price for the domain. As such, the complainant is not eligible for any refund of the hosting service.

As a one-time exception to our Refund Policy and gesture of goodwill to amicably resolve the matter, GoDaddy will issue a prorated refund for the email service to the original payment method.

EDUCATION:

The complainant might find the following support article useful.

REFUND POLICY -

https://www.godaddy.com/help/refund-policy-8849

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

[redacted] Office of the CEO - GoDaddy

[redacted] Scottsdale, AZ 85260