GoDaddy.com

Dear Dispute Resolution Consultant,  Thank you for bringing this matter to our attention. We have reviewed the complainant's correspondence and GoDaddy account in question to which we would like to present the following.  The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy: •    GoDaddy Universal Terms of Service Agreement  •    GoDaddy Domain Registration Agreement The latest version of these agreements may be found at: [redacted] GoDaddy provides customers with full control over the automatic renewal feature at the time of purchase. The complainant may also, at any time, log into their account and modify this preference. GoDaddy sent the complainant multiple email notifications prior to the renewal occurring. The complainant purchased their Domain Names for a one year term on May 24, 2010. For the last four years GoDaddy has followed the complainant's instructions to automatically renew their Domain Names for one year terms and has done so in a good faith effort to honor our agreement. Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the complainant $119.92 for the Domain Names they have cancelled. Thank you again for the opportunity to address the concerns presented by our valuable customer. Kindest regards,  [redacted]Office of the CEO - GoDaddy[redacted] Phone

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I dont accept this False resolution for services I never revived or used
I also filed a charge back with my credit card I never signed up for auto renewal this company used shady business tactics and the customer service is  worst I ever dealt with

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• [redacted] Terms of UseOn January 12 2015, our customer reached out to our support teams to inquire how to get their [redacted] 365 email plan to work with [redacted] 2007.  During this interaction, our customer was informed that [redacted] has a patch available that needs to be installed before [redacted] 365 email will work within [redacted] 2007. If the patch did not work, it may be due to many factors up to, but not including: internal network issues, a corrupt user profile, the customer’s antivirus/malware protection may be running, or they need the latest service pack updates for [redacted]. Additionally, [redacted] 2007 only supports one [redacted] 365 or Exchange email address to be set up. RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.EDUCATION: The following links may be of benefit to our customer and their particular concern.Updating [redacted] 2007 and 2010 to Work with [redacted] 365 - [redacted]Set up email in [redacted] 2007 - [redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]

Thank you for the opportunity to address our customer’s additional concerns. A domain's expiration date is not arbitrarily set by GoDaddy. Our customer chose the initial date of registration, the term of registration and term of renewal.  At the time of purchase (and/or renewal) our customer had many options available to them such as recording the expiration date in their ledger or calendar. While GoDaddy sent expiration notices before and after the domain's expiration date to our customer via email GoDaddy simply has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client chooses to handle the email once they receive it. If our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy attempted to renew the domain in accordance with our customer’s account preferences, and to the assigned payment method.  If the transaction attempt was accepted on an expired card, our customer would need to contact their financial institution for further details on why this transaction was accepted.A chargeback was initiated on the products in question on September 16, 2016. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.  We are unable to provide goodwill gestures in a state of financial loss.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Although we did not agree on how the domains were cancelled, I am satisfied with their response and appreciate its timeliness, and the courtesy and concern extended to me as a long time customer.  They have already provided the refund.  

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•    GoDaddy Universal Terms of Service Agreement

•    [redacted] Terms of Use

On August 7, 2014, the complainant purchased Email Essentials and Business Essentials, each for a one year term.

GoDaddy worked diligently to address the complainant’s concerns, however it was determined that the device in question was not compatible with these services.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

GoDaddy cannot ensure that every device will be compatible with our services.  We have refunded the complainant’s email purchase, however we will not be able to compensate the complaint for their time to address their concerns.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 22, 2016 our customer contacted our Customer Care teams due to problems experienced while attempting to send email messages via a Virtual Private Hosting server they had been utilizing.  Our customer was advised their IP address is on a block list. GoDaddy does not control the block list however, our technical team has requested an unblock of the associated IP address. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As with all service providers, GoDaddy had unexpected technical issues and is working quickly and vigorously to resolve them and minimize any impact to our customer. GoDaddy is unable to provide a specific time or date of resolution at this time and appreciates our customer’s patience and understanding. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Watch out for godaddy hosting on sale at a reduced price. I now find that it means your email is hosted on a blacklisted server and half of your addressees will never receive your email. Also, Goaddy's customer support is "Sales and Support" with more emphasis on the sales than the support. They attempt to sell you another product that will solve your problem instead of taking the time to address your actual issue. I had multiple attempts to get them to pursue delisting the server they had our email hosted on, to no avail. They actually just refused to try, constantly telling me that it was someone else's problem -- the receiver's host, the blacklisting company's error, etc. They insisted that I would have to take care of it myself.

Thank you for the opportunity to address the additional concerns presented by our customer.
We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website  without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Per our customers account preferences, GoDaddy did attempt to renew the hosting plan on 3 occasions. The attempts were March 19, 2015, March 29, 2015 and April 8, 2015. It is our customers responsibility to ensure their billing method is up to date so our automatic renewal system can renew their services. Again, as previously advised our customer was notified of each attempt failing via email. Contrary to our customers understanding, [redacted] was not setup as an alternative billing method within their GoDaddy account.At this time, we consider this matter resolved as our customer has not cancelled their hosting plan and as such there is no applicable refund. Once the hosting is cancelled our customer may contact our office directly at [redacted] or our customer care team at ###-###-#### to request a refund.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I ask GoDaddy,

Where can you support your statement “Our

customer's account preferences instructed GoDaddy to not automatically renew

their domain.” ?

No email was sent as an invoice. You raised your rates. My automatic payment was set at the agreed renewal amount. No email stated that there would be an increase. 

 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

After having been a customer of GoDaddy for over 3 years, I have come to hate it. 6 months ago, I was charged a significant amount over what I had expected when my web hosting auto-renewed. Although I was able to resolve the issue, I asked specifically to be notified of upcoming charges as a common courtesy.

But once again, I was billed automatically for my auto-renew services without being notified of the 450% (Yes, I actually looked back at the previous bill) price increase on the same exact service I signed up for 3 years ago. I was able to cancel my service, but was left the chore of migrating my email to Rackspace.

Bottom line: Don't sign up for GoDaddy. The nature of hosting is such that it's a big pain to migrate, so once they have you locked in, they jack up their prices and try to sneak them past you. They send dozens of emails to let you know when products that aren't set for auto-renewal are about to expire, but not a single one to let you know that they skyrocketed your prices and you're about to get socked with a $900 bill for email.

There are enough good businesses out there who have pricing that is straightforward. Save yourself the hassle and go with a company that communicates their prices to you.

GoDaddy--I was a loyal customer for three years. Why do you not care about your existing customer?

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn September 10, 2015, the complainant attempted to renew the domain in question via online transaction in their customer account.  These three separate renewal attempts were completed successfully at 9:57 AM, 9:59 AM, and 10:12 AM respectively.Typically, the complainant would need to cancel the domain in question within 5 days of renewal to receive a refund of their payments.  GoDaddy as a registrar pays fees to acquire and renew the domains on our customers' behalf from the registry, and GoDaddy would be unable to recover any funds from multiple renewals of this domain.  The domain was renewed in a good faith effort to uphold our agreements with the account holder.  RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception to our refund policy, we have refunded the two additional one-year renewals to the complainant’s original payment method, a total of $30.34.  Future refunds will be provided in accordance with GoDaddy’s Refund Policy.EDUCATION:The complainant may find the following articles from GoDaddy’s help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

Prior to purchasing their GoDaddy products, our customer acknowledged the following...

agreements:

• Universal Terms of Service Agreement

• Website Builder Service Agreement

The latest version of these agreements and other legal agreements may be found at:

Our customer purchased GoDaddy's Website Builder plan and a misunderstanding regarding applicable refunds occurred.

RESOLUTION:

GoDaddy acted in good faith to uphold its agreements with our customer.

We contacted our customer to discuss our refund policy, which will be applied to all transactions going forward.  As a gesture of goodwill, we have also refunded the remaining time on the Website Builder plan the customer purchased and the customer has expressed their satisfaction with this outcome.

At this time, we consider this matter successfully resolved.

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO - GoDaddy

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint

and account and would like to present the following.

On February

16, 2013 our customer purchased a domain name and hosting...

account for

one year. Prior to purchasing their GoDaddy products our customer

acknowledged the following agreements:

• Universal Terms of Service Agreement

• GoDaddy Domain Name Registration Agreement

• GoDaddy Hosting Agreement

The latest version of this agreements and other legal agreements may be found at:

https://www.securepaynet.net/legal-agreements.aspx

Per

our customer's account preferences, Go Daddy was instructed to

automatically renew our customer's products and did so in a Good Faith

effort to honor its agreements with them. Account management is a

customer responsibility. GoDaddy also sent multiple notices to the

customer prior to the renewal date to allow the customer time to adjust

their account preferences.

RESOLUTION:

GoDaddy upheld its agreements with the customer in good faith. Our customer has cancelled their products and received a refund.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

GoDaddy.com

[redacted] N. Hayden Rd. Suite [redacted]

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with [redacted]:• Universal Terms of Service Agreement • Website Builder Service Agreement The latest version of these agreements can be found at: [redacted]On February 25, 2013, our customer purchased a Website Builder plan for a five-year term.  Website Builder is a template based product used to construct a website.  Our customer contacted [redacted] technical support multiple times via phone in August, 2015 stating they were unable to view their website on mobile devices. While our most recent version of our Website Builder product is version 7 (v7), our customer is currently using an older version (v6) of the product.   [redacted]'s technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service. At this time, we have confirmed the mobile version of their website is live. Should our customer wish to upgrade to our newest version ofWebsite Builder (v7), as a gesture of goodwill we would be happy to offer a new plan of their choice at no cost for a one-year term.  Our customer would be responsible for any subsequent product renewals and would need to re-create their website within the new software. Alternatively, if our customer would like [redacted] to migrate their website to the newest version, the typical fee is $150.00. However, we would be happy to reduce the fee to $75.00. [redacted] cannot completely waive the cost of this service due to the labor involved in migrating any data. If our customer wishes to accept this offer, they may contact our office directly. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Regards,[redacted]Office of the CEO - [redacted]

Review: We have been a customer of GoDaddy since 2004 and have had a perfectly good relationship until yesterday. That is when we received an e-mail notifying us that our web site would no longer be accessible after 30 April 2016 due to some internal machinations at GoDaddy. The message continued that we could cure the problem either by following complex, unintelligible instructions, hiring an outside consultant or paying GoDaddy to do a “migration.” This, notwithstanding that we were induced in 2013 and 2014 to pay for domain name extensions with the offer of “free” web hosting through 16 July 2018. Now, unless we pay GoDaddy an additional sum or hire a third party, it is GoDaddy’s intention to terminate hosting our web site more than two years early. We prepaid for service until 16 July 2018 on 20 June 2013 (Receipt 560782869 for $113.55) and on 16 July 2014 (Receipt [redacted] for $30.72). According to the GoDaddy records, our contract runs through 16 July 2018. There are no contract provisions permitting GoDaddy to modify or cancel its hosting of our web site: [redacted].

I had a long and detailed chat via the GoDaddy web site with Jordan and Amy on 24 March 2016. Amy, a supervisor and acting as an Agent of GoDaddy, refused to do what is necessary for continuous operation of the web site referenced above at GoDaddy's sole cost and expense and she required that we pay an additional undefined sum in April 2017 to continue to have access to our web site through our contract period that ends on 16 July 2018. The transcript of that chat is available.Desired Settlement: For GoDaddy.com, Inc. (GoDaddy, L.L.C.) to provide the hosting and domain service paid for in advance through 16 July 2018 and, should any "migration" or other actions, activities or modifications to the web site [redacted] be required by GoDaddy due to actions solely on the part of GoDaddy, that such "migration," actions, activities and modifications be made in a workmanlike manner by GoDaddy such that the web site referenced above continues to function as it is today (25 March 2016) and be accessible through 16 July 2018 at GoDaddy's sole cost and expense.

Time is of the essence since GoDaddy intends to default on our contract and terminate access to our web site in 37 days. This needs to be resolved well in advance of GoDaddy's unilateral deadline in order to give GoDaddy time to make the necessary changes to maintain continuous access to our web site after 30 April 2016 and through 16 July 2018

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 15, 2005 our customer purchased a domain name via an online transaction for a two year term; at that time, GoDaddy offered a credit for a free Linux shared hosting plan to use with the domain name. On December 18, 2009 our customer activated this free hosting plan. The domain name associated with this free hosting plan was most recently renewed by our customer on July 16, 2014.Companies must sometimes make the difficult decision to cease (“end of life”) a particular product or service for various reasons, such as offering next generation products/services, or original manufacturers no longer supporting products. A notice was sent to our customer’s contact email on March 23, 2016 advising that GoDaddy would no longer offer this particular hosting service effective April 30, 2016.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer has been provided with a customer-specific code for an Economy cPanel hosting plan for a one year term at no charge. Should they require assistance in redeeming this code and migrating their content they can contact our Customer Care team at 480-505-8877.Thank you again for the opportunity to address and bring clarity to the presented concerns.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Consumer

Response:

GoDaddy ignored the fact that it used an offer of "free" hosting as an inducement to register a domain name for two years and then to extend it to 2018. But for that inducement, neither the original registration would have been agreed to nor would the extension (solicited by GoDaddy) been agreed to. Pursuant to the inducements, GoDaddy was paid in advance for service until July 2018. Notwithstanding the company's regrets or choices, those are its concerns, not mine. GoDaddy has not acted in good faith, has indicated that it will not provide the service paid for in advance due to its inducements and has reiterated its intent to default on the terms of the contract. I have found no clause or section in the GoDaddy Terms of Service that permits it to terminate a contracted service before the full term of that service has been fulfilled and, in its response, GoDaddy has not referenced any such clause or section. The company intends to commit fraud on 30 April 2016.Its willful intention of default is nothing at all like a company ending support of a product. In that instance, the customer still retains whatever was purchased. In the instant case, the seller, GoDaddy, intends to make the service unavailable before the term contracted for and paid for in advance has expired. That is a default that will result in damages to the purchaser. By GoDaddy's own statements, once GoDaddy defaults, I will have to hire someone to move the web site somewhere and pay additional fees to host the web site at least through the original contract term.GoDaddy has already stated that it has the ability to move the web site and continue to provide hosting service through the original term. The only issue is that GoDaddy insists on being paid additional sums to simply fulfill the contract already paid for. There is nothing that is beyond GoDaddy's control or ability by its own statements. I insist that GoDaddy fulfill the terms of the original contract at its own cost and expense.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by the complainant. The complainant’s purchase was for a domain name registration. While the complainant’s domain may be set to expire on July 16, 2018, the complainant’s concerns revolve around their hosting plan, a separate product.Per the terms of service the complainant acknowledged and agreed to, GoDaddy reserves the right to cease offering a particular product or service for any reason. On March 23, 2016 the complainant was notified of GoDaddy’s decision to “end of life” the hosting service the complainant currently utilizes. This notification provided the complainant with 37 days’ notice of the discontinuance of this hosting service to allow the complainant time to migrate their hosting files. GoDaddy has also provided the complainant with a customer-specific code for a cPanel or Plesk hosting plan at no charge for a one year term to mitigate the impact caused to the complainant. Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Review: We accuse Godaddy.com of fraudulent business collection practices after termination of services under Federal Law.

Due to poor service & seemingly false advertisement for renewal, Our Godaddy website (www.ward12democrats.org) & domain services were fully cancelled and not renewed before its contract ended on February 4, 2016.

We continued to get multiple Godaddy renewal notices after cancellation and was no longer able to use Godaddy services due to Godaddy shutting down the account at our request including the site and domain.

On or about Feb. 2, 2016 after receiving another renewal notice we called Godaddy to reiterate our desire to cancel all services with them and declined Godaddy's renewal offer to continue any further services with Godaddy.

We received a single notice from Godaddy stating that they billed our credit card $10.69 after they have shut down our website, and where no renewal offer to continue services was accepted by us and without our authorization.

After further viewing our bank account, we found that Godaddy had illegally billed our account $10.69 each month from February and as recently as April 5, 2016 (we found this out today. No notice was sent that payment was taken except for March) although Godaddy cancelled our services and shut down our website on February 4, 2016. There has been absolutely no services used.

Today, April 13, I contacted Godaddy requesting a full refund of the charges they took from our account. Godaddy had me on the phone for over thirty minutes. The gentleman then returned to the phone and verified that although my services weren't renewed with Godaddy, he said Godaddy's policy is not to give refunds. He said he wasn't permitted to give his supervisors name who gave the final decision.

We hope to settle this complaint using Revdex.com services.Desired Settlement: We are seeking a refund in the amount of $32.07 for February through April 2016. If Goaddy continues to defraud and take illegal money from our account, the refund amount may increase before this matter is resolved.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 4, 2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phone. At the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, 2015 by our customer via a support representative over the phone. In accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customer. Courtesy renewal confirmation emails have been sent after each monthly billing.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewing. No additional products or services were canceled from the account. The transactions in question are beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. If our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billing. Account management is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO - GoDaddy

Consumer

Response:

Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov. to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire. According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer. As previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, 2015 with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, 2016 our customer has not managed their account to disable the automatic renewal feature on this product. Until that is done, this product will continue to renew on its billing date. Our customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their account. Cancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Review: I purchased a hosting and domain name package from Go Daddy. After designing the site I published to the internet. Since then Go Daddy has sabotage the design repeatedly changing and rearranging the design on the page so that is looks discombobulated, unprofessional, and unfinished. I contacted Go Daddy who acted surprise and said they have never seen this kind of thing before but I know for a fact they do this as a routine for selected accounts they deem. They have also threatened to -and then did- added the website, immediately once I launched; published the site, a website of which no one has the address, an unusual website name because of the dash, to a list of spam crawlers including; top1-seo-service.com and buttons-for-website.com, that would of course cost any visitors to the site privacy issues without the SSL certificate they tried to repeatedly sell me. They have also slowed down the design process considerably from their end stating, "maybe it is the browser" but no matter browser or computer I use it will be the same results because they have by design caused these issues. I paid for services and it is only fair and correct that I should receive services without being subject to gross negligence and unnecessary interference.Desired Settlement: I would like Go Daddy to refund the full payment, credit the account, and/or stop the gross negligence and unnecessary interference by accepting responsibility and remedying the situation.

Business

Response:

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.as Between February 10, 2016 and February 17, 2016 our customer contacted our customer support teams regarding their concern that GoDaddy was arbitrarily making changes to their website they built in GoDaddy’s Website Builder program, and did so without the customer’s knowledge. Our customer was informed that no one at GoDaddy was logged into their Website Builder plan. GoDaddy will not make changes to a customer’s Website Builder plan without their approval. Per the user agreements, customers agree that they are solely responsible for the activity that occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password. Account management, including security of customer accounts, is the responsibility of our customers. RESOLUTION: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. Account management, including the protection of login credentials, is a customer responsibility. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest regards, Ken C[redacted]Office of the CEO

Consumer

Response:

I've changed security code several times @ GoDaddy request according to their instructions, still thinking it's something on my end, immediately after I changed my code the site builder design was sabotaged again. None had the new code I just made none had the web address it was never published on the net. I didn't worry about it much I thought it'll work itself out -it hasn't- I published it to the net- its only gotten worst more blatant. As I spoke to several reps over the last 10 mths or so I REALIZED godaddy's the culprit when, following their instructions on phone I made minor adjustments to the design, hit publish to add to the site, those adjustments were either not made or there were other design issues that occurred which, amidst the fan running unusually high and the cpu processing in over drive, took about 2 min to make minor design change, save it, and hit publish and 9 min. for changes to finally publish, originally it took over 30 min to publish. I witnessed the font change colors into midnight blue by itself and add/remove/change around content when page resetted. I witnessed mouse pointer move/disappear by itself on the screen with the rep on the same page as me, trying to convince me that site is fine. After they realize people were w/me, witnessing the process, they changed their tune to claim it was a security breach I need to again change code. I said we've been on the phone and on site together who could have could have done that while I’m logged in. I recorded the conversations, design changes, results, and suggestions. In real time video and audio, design changes were/weren't being made to site when published on net even w/the rep on the phone. It prompted me to call Revdex.com for a resolution to notify the public. Changes are still happening to site ex. a lot of extra white space at the bottom/the number 72 shows up on some pages/images are missing/etc. I haven't signed into godaddy since trying to resolve these problems a few of days ago.

Business

Response:

Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous response. GoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a website. GoDaddy will not make changes to a customer’s website without their approval. Furthermore, Website Builder does not allow multiple individuals to be within the editor at the same time. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy