GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response.  GoDaddy was not the cause of any issues with the domain and has suggested methods the complainant may take to resolve any genuine issues that exist. As GoDaddy was not the cause of the issue we consider this to be a 3rd party complaint. We hope this article may prove helpful: Disavow Backlinks https://support.google.com/webmasters/answer/2648487?hl=enThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]

On January 6, 2012, our customer purchased two domain names (one for a five-year term and the other for a ten-year term) via an online transaction within their customer account.  In addition to the two domain names, they purchased various other domains and services.  These other services were subsequently canceled and refunded on January 8, 2013.  Since that time, no other purchases have been made.Our Protected Registration service, which our customer had added to their two domain registrations, is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of the domain names. Domain names which have this service cannot be cancelled or have automatic renewal disabled until the Protected Registration is canceled.  This is done by the domain registrant (i.e. our customer) by submitting a copy of their valid government issued ID and business ID, if applicable, and an executed Request for Protected Registration Cancellation (RPRC) form to our Domain Services Department.On June 2, 2015, our office reached out to our customer and walked them through updating the domain names’ contact information and assisted with their current RPRC request.  After our Domain Services Department verified the request and canceled the Protected Registration service, we helped our customer cancel the domain names.  At this point, all services have been canceled.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The Protected Registration service our customer opted into had functioned as advertised, keeping the domain names from being canceled.  Our customer has since provided the requested verification information and the Protected Registration service and unwanted domain names have been canceled.  Thank you again for the opportunity to resolve the concerns presented by our valued customer.Best regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers.    No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers 

Regards,

The poor customer service I have received over the past 10 days in trying to cancel a service that I did not want to auto-renew was the most aggravating and frustrating I have ever experienced. As a result, I will never do business with GoDaddy again.

For weeks I got email notices that a web domain I WANTED to let expire was going to expire. I was fine with that because I never used it. Then on 3/1, I got notice that it had automatically renewed for $92. When I spoke with them they said I had no choice in the matter because it was a "protected domain". I sent them documentation to "unprotect" the account, but it was impossible to provide company documentation they requested because I never started the company! There was NO documentation!

When I wrote very specific emails--and asked multiple times for a telephone # to resolve it with a human being-- they sent standard form-letter emails again and again that never addressed my actual issue and would never give me a number to call to get out of the dead-end we kept circling in. Every time I sent a specific personal communication describing my inability to carry out the standard steps they outlined, I just got form-emails that were no help in return.

Finally, I had to call Visa, dispute the charge and block GoDaddy's access to get their attention. The fee has been refunded, however the latest email from GoDaddy is stated that they will be charging me a restitution and administrative fee! All for a product/service I do not want anymore. It is maddening. Finally, when I was able to contact billing at GoDaddy, they said "Oh, just disregard that email." What? Why has it been sent to me if I am to disregard it?

It's possible that this consumer nightmare is over, but I just don't know. I will update if things change. However, once my current services with GoDaddy expire, I will NEVER work with them again, and I will also be switching the email services of another company in which I am part-owner to another web-host.

In fairness, I must say their technical support has been very good; unfortunately I have had to use it a lot, because the reliability of their email service is "C+/B-".

But their billing and account customer service is absolutely horrible. End of rant.

Your customer service is extremely subpar. You have hidden fees and less than 2 horse after sending me an email that states "You are at risk of losing the service(s) or product(s) listed below." its gone and costs an additional $60 on top of the normal fee to get it back. You customer service rep Kevin does nothing but argue and your "manager" Kell laughs. I will be looking elsewhere and tell other people to do that as well. No one deserves to be treated that way.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn an effort to provide our international customers with multiple payment options, GoDaddy may utilize a local third-party payment processor.On October 8, 2015, the complainant purchased a domain name registration for a one-year term via online transaction through GoDaddy's local payment processor in India.  After the purchase, the complainant indicated they had received a second billing charge for the same domain name. GoDaddy automatically submitted a refund via the local payment processor for the second transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.Our office has connected with the complainant via email and provided details which the complainant may use to reference the refund transaction with the payment processor. Should the customer need further information, please have them contact our customer care at [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Auctions Membership Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 18, 2015 the complainant purchased a registration for the specified [redacted] (Domain Name “A”) via an online transaction through the GoDaddy Auctions website, https://auctions.godaddy.com/. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another.Despite GoDaddy’s requests, the Registrant/owner of the Domain Name was unable to transfer ownership to the complainant and the transaction was cancelled. On May 5, 2015 GoDaddy provided a full refund for the failed auction transaction.On April 28, 2015 the complainant contacted out Customer Care teams via phone and attempted to purchase the registration of [redacted] (Domain Name “B”) through the GoDaddy Auctions website.  The Domain Name, already registered to another party, was listed by the seller in an 'Offer/Counter Offer' Auction. The seller of this domain name did not respond to the complainants bid and the transaction was not completed.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy is not and has never been the Registrar of Domain Name “A”. Furthermore the Domain Name was listed for sale on the GoDaddy Auctions website by a third party. GoDaddy has already provided a full refund for the failed auction transaction.The complainant never completed a transaction to register Domain Name “B” and as such GoDaddy is not responsible for any losses they may have incurred.EDUCATION:The following link may be helpful to the customer regarding the domain name Auction process: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faqThank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kind regards, [redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com [redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

GO Daddy made unauthorized charges to my credit card. I have purchases domain names, and only domain names, from them in the past. Today they out of the blue charged my credit card $128.88 for Personal Website Builder Renewal and Office 365 Starter Email Renewal. How can this be a renewal if I never purchased it in the first place. Beware!

Dear Dispute Resolution Consultant, Thank you for the...

opportunity to address and bring clarity to the concerns presented by our customer, who acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement• Domain Name Registration Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 28, 2006, our customer registered the domain name in question for a five-year term via online transaction.  They manually renewed the domain until its expiration on November 28, 2015. On November 29, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.   GoDaddy sent notices prior to expiration on October 29, 2015 and November 23, 2015.  The notices informed our customer the domain would renew in accordance with their account settings unless action was taken.  Customers are provided full control over their renewal settings; account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. As GoDaddy is unable to receive a refund from the registry for the domain’s renewal, we are unable to refund our customer.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following GoDaddy Help articles useful: Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals for Products and Services- https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented. Kindest regards, Mandy O’C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:

· Universal Terms of Service

· Domain Name Registration Agreement

The latest version of these agreements can be found at: [redacted]

On June 11, 2012 the complainant purchased a domain name and then added our Protected Registration Services to the domain on June 14, 2012 as an online transaction.  More recently, on June 12, 2014 these services were automatically renewed per our complainant’s account preferences.

The complainant then contacted our offices on June 29, 2014 to cancel the Protected Registration services. Once we received the proper documentation needed, the product was cancelled and a refund was provided on July 9, 2014. Per our complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a complainant’s responsibility. 

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The Protected Registration service has since been cancelled and refunded and we consider this matter resolved.

EDUCATION:

The complainant might find this Support Article helpful for Managing Renewal setting options:

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. 

Best Regards,

Office of the CEO - GoDaddy

[redacted], AZ [redacted]

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This email message and any attachments hereto is intended for use only by the addressee(s) named herein. If you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

This is only a suggestion and not part of my acceptance - Have an email survey to ask has your issue been resolved, this would have helped solve my issue and possibly salvage future relationships. The cancelation was for a different service, after all of the problems I had to gain back ($14.99) I would not do any further business with GoDaddy.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for.  However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase.  Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On...

August 13, 2016, our customer completed a transaction for an auction listing for the domain name in question via an online transaction through the GoDaddy Auctions website. GoDaddy Auctions is a marketplace for the sale of Domain Names from one party to another. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The seller who listed the domain name was not the Registrant and did not have possession of the domain name. As such the transaction was cancelled and our customer was refunded in full for the failed auction transaction on August 19, 2016. Our customer may find the following article helpful: GoDaddy Auctions FAQ - https://support.godaddy.com/help/article/890/godaddy-auctions-faq Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O’[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.

Prior to the original purchase of products and services, our customer agreed to the...

following agreements:

* Universal Terms of Service Agreement

The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?

We understand our customer's privacy concerns. GoDaddy's Privacy Policy describes how we collect and use the personally identifiable information customer's provide on our Site.  It also describes the choices available to customers regarding our use of their personally identifiable information and how they can access and update that information. Our Privacy Policy is available online at: http://www.godaddy.com/agreements/showdoc.aspx?pageid=PRIVACY

 

RESOLUTION:

?

GoDaddy acted in good faith to uphold agreements with our customer. Our office has worked with the customer and determined that the email address in question is tied to two domains that they registered publicly (without privacy protection) and then transferred to another party with the same details. We have recommend that our customer contact the current domain owner and request the domain information be updated.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest regards,

Office of the CEO

[email protected]

GoDaddy.com

[redacted] Phone

([redacted] Fax

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On May 16, 2011, our customer purchased a domain with a Certified...

domain and Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.
RESOLUTION:
At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The server has crashed far more times than just twice and I'll be compiling dates of crashes. Currently as I type this, resources on my server are dwindling away again and once again I'm going to have to spend hours of my day getting it fixed getting before it crashes. You guarantee a working server, well it doesn't work. We pay for servers that should work and not be guaranteed to crash once or twice a month. This service is ridiculous. In your eyes, if the server does not go completely down then we're getting what we paid for. The problem is when mysql crashes ALL our websites go down and Mysql crashes constantly because the parent servers are eternally running out of resources. I've included some very frustrating chats below for reference.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - Hi [redacted], I need some help getting my server back up.[redacted]s - This is a super high high sldesigns.com[redacted]s - Mysql is down.[redacted]s - Need to free up space but there is missing space on the server.[redacted]s - Sorry super high priority we've been down for almost a hour.[redacted]s - Are you there?[redacted]s - What do you need from me?[redacted]s - [redacted]!!!![redacted] - I was looking over the server[redacted]s - You're the second person I've had on chat. The first person never responded.[redacted] - You should b able to remove space via ssh[redacted]s - Can you explain why almost 20 gigs is missing from the server?[redacted] - But let me make sure the parent server is working correctly[redacted]s - I've been deleting stuff but space is Physically missing.[redacted] - Hmm the parent server looks good so let me take a look[redacted] - this is for [redacted] corret?[redacted] - correct[redacted]s - yes[redacted] - im showing the drize has a total ok [redacted] - used is [redacted] - available [redacted] - I see no missing space[redacted]s - In [redacted] it's showing missing space[redacted]s - Now it say's there's only 113 gigs available.[redacted]s - Something is seriously wrong here.[redacted] - Check ssh[redacted] - You may need to powercycle the get cpanel to sho correctly[redacted]s - Ive already tried to power cycle.[redacted]s - Why is [redacted] displaying the incorrect details.[redacted]s - Have you looked in [redacted] - [redacted] wont let me access at this point in time[redacted] - I can access ssh[redacted]s - Now it's says [redacted]s - There is obviously a problem here.[redacted]s - https:/[redacted]s - root[redacted]s - [redacted]s - Now it says [redacted] just dropping and dropping[redacted] - do not put your password information into the chat windows for security reasons[redacted] - thata ddress does not match the [redacted] server[redacted]s - It's the [redacted]s - ending in [redacted] - I see ok earlier I asked if it was the [redacted] server and you said yes[redacted] - Let me now investigate the other server[redacted]s - Sorry, for that. Thanks[redacted] - Ok this server is having a problem connecting with the parent server[redacted] - Let me see about resyncing it[redacted]s - Can you please send me an email as to why the server went down[redacted] - It went down because the parent server needed to reallocate you space[redacted] - You should be all set now[redacted]s - Can you move me to a different parent server please.[redacted]s - This is the second time this has happened in 3 months[redacted]s - Each time down for over 2 hours[redacted] - Well theres no way to do that but you could upgrade to the newer servers. They don't have the same issues as the older systems[redacted]s - I find that hard to believe[redacted]s - You've done it in the past[redacted] - These older systems are full. So there is no other server to move you to. We are no longer creating more of them as the new platform is more effective and up to date.[redacted] - In the past we were creating more of these.[redacted] - Does that make more sense?[redacted]s - Sounds like you just stopped maintaining them and no that does not make sense.[redacted] - We didnt stop maintaining them[redacted]s - So you can't add more resources to older systems?[redacted] - We still do maintenance and as you can see the issue was resolved quickly once I was able to see it[redacted] - No those systems are not able to be taken down to add resources[redacted] - Because it would take eveyone on the server down[redacted]s - So I suppose I can expect more of this in the future then. That really sucks.[redacted]s - Is there someway you guys can monitor this server so you know when it goes down?[redacted] - Well the parent server itself never went down but if it did yes we get alerts[redacted]s - Can you please monitor my [redacted] then? I'm sure there must be some kind of solution to put me at ease.[redacted]s - It seems like they should be monitored individually anyway. It would save you guys a lot of tickets.[redacted] - Well we dont monitor a [redacted] we dont manage but we do have a fully managed service that may resolve it for you. However I think moving to the newer faster cheaper servers would probably be your best bet. You would save money compared to what you are paying now.[redacted]s - What about the migration?[redacted]s - Would I have to manually port everything over?[redacted] - Well you can do that but it would be cpanel to cpanel so it shouldnt be to bad. But are you actually using [redacted] or just [redacted]s - [redacted] - Then it should be super easy to just do a cpanel backup and then restore it to the other server[redacted]s - For the amount of accounts we have that would still take a long time. If it's up to us to do the migration then I don't think we'll be upgrading.[redacted] - Ok we do have a paid service to migrate if that was something you wanted.[redacted]s - Is it per account?[redacted] - Otherwise yes a cpanel backup would be the most effective way[redacted] - Its per website[redacted]s - How much is it?[redacted] - It would be $100 per site.[redacted]s - and what kind of support does the new server have?[redacted]s - Can you give me specs and pricing?[redacted] - It does come with monitoring on each [redacted] container. It does come with automatic updates in [redacted]. It comes with a backup option to backup the whole server as a snapshot. Its faster, it doesn't run into space issues, and it's even more secure.[redacted] - Yes[redacted] - https://www.godaddy.com/pro/managed-[redacted] - For a [redacted] like yours[redacted] - You have 8g of ram and 240g of space[redacted] - it would be $139.99 before any sales[redacted]s - Okay, so it is actually cheaper then what we're paying for now.[redacted] - per month[redacted] - Yes[redacted]s - and is the sale just for the first month?[redacted] - And then annually you save even more[redacted] - If you opt for an annual term its for the year or two years[redacted]s - Okay, got it.[redacted] - No problem happy to assist you :)Chat session has been terminated by the site operator.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - [redacted] is losing memory and needs sources on parent server reallocated. Please fix ASAP.[redacted]s - [redacted]s - [redacted]s - [redacted]s - Please make [redacted] aware of this issue.[redacted]s - [Incident ID: [redacted] - I see im reviewing the incident[redacted] - Ok I see that you are having the issue with the parent server missing space and you wanted to be migrated to another server correct?[redacted]s - As long as nothing breaks in the process.[redacted]s - Will the IP addresses be moved as well?[redacted] - Well you would have the same amount of Ip's but they might change between the migration[redacted]s - They might? Then no we can't do that. How else can you fix this problem? Can you move other [redacted]'s to another parent to reduce the load?[redacted]s - Obviously something needs to be done on this parent to keep it functioning so please let me know what action you're going to take.[redacted]s - Is [redacted] available?[redacted] - Let me take a look[redacted] - No[redacted] - That representative is not available[redacted]s - Can you please put me in touch with a manager then?[redacted]s - The server is still missing resources so something needs to be done quick.[redacted]s - You don't offer support for the server and that's fine. You do however guarantee that it will function and it's not. So please get it fixed.[redacted] - Its not functioning currently?[redacted] - Im not seeing it down[redacted]s - NO the resources are dwindling away and it's bound to crash any minute.[redacted]s - Put me in touch with a manager.[redacted]s - I'm supposed to have 240 GB and it's down to 149 GB. Does that sound like a functioning server to you?[redacted]s - via ssh [redacted] /[redacted] - Well the server is working however I do understand the need for space.  Did you want me to check into what can be done or did you want to speak with a manager still?[redacted]s - yes[redacted] - Ok let me get in touch with one. I will need some time.[redacted]s - No problem.[redacted]s - Don't worry about it. I'm going through another channel. I need to speak to someone in person.

Regards,

Thank you for the opportunity to address the additional concerns presented by our customer.

GoDaddy empathizes with our customer, however, we stand by our original response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification from the domain registrant.On June 1, 2016, the registrant of the domain submitted a request to cancel the Protected Registration service. As they were able to provide the necessary identification, the Protected Registration service was canceled on June 1, 2016.The cancellation of the Protected Registration service does not cancel the domain. Should our customer wish to deactivate their account, they will need to cancel the domain and remove all payment methods from their account. Our support staff can then assist them with deactivating their account.

Our customer may find the articles below useful in canceling the domain and removing all payment methods from their account.Cancel a domain name[redacted]

Remove credit cards from your account[redacted]

Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]When customer registers any domain with godaddy they automatically set the option to renew the domain.  and it does so automatically.  I did not know about this until it was too late.  I did not take ANY ACTION on my part to renew the domain.  It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want.  I am very unhappy with the service and will probably never recommend the service to any of my friends and family

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax