GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As the last response from this company, they sweep it under the rug. Not one call from this company has been received to fix the product. It is classic they are offering refunds when they have cost my company thousands in lost sales. If the Revdex.com won't act on this I am sure the courts will. Godaddy use to be a great company now they are substandard and the reviews on the internet prove they have a major problem. To brush off a customer of 10 years plus shows it's time for the Revdex.com to act with a grade of F on this company until they fix the issues with their product and the lack of customer service.  

Regards,

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's rebuttal and would like to present the following.

We stand by our previous response regarding the Express Email Marketing refund request.  While we understand our customer had an email list from one of their clients, the opt-in necessity was not provided and our terms of service were violated. As such, we will not be providing a refund for the product.

As the customer states there was a 72 hour delay in the setup process for Express Email Marketing, we are glad to provide a goodwill gesture of an In-Store Credit of $12.99.  This is the amount paid for the service, not including the add-on options and the credit has already been applied to the account.

Thank you for the opportunity to address and bring clarity to the concern.

Best regards,

Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

• Universal Terms of Service Agreement

• Domain Registration Agreement

 

The latest version of these agreements may be found at:

 

Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's domains and did so in a Good Faith effort to honor its agreements with the customer.

GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. GoDaddy also sent the customer multiple notices regarding the renewals prior to the date of transaction renewal and previously offered the customer a refund during the normal Refund Policy time frame.

Resolution:

 

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

 

Although it is now outside our Refund Policy time frame we will make a onetime exception and refund the customer if they choose to cancel the domains.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

 

Dear Dispute Resolution Consultant,   Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.   The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:   •         Universal Terms of Service Agreement •         Workspace Service Agreement   The latest versions of these agreements can be found at[redacted]://[redacted]   GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues the customer experienced.   We sincerely appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.   RESOLUTION:   GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.   As a gesture of goodwill, we have refunded the complainant’s recent email plan purchases, totaling $90.16.    EDUCATION:   As best practice we encourage the complainant to maintain local (and frequent) backups copies of all important email communications prior to making changes to their services.   Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.   Kindest Regards,   [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy: · Universal Terms of Service Agreement · Domain Name Registration Agreement The latest version of these agreements can be found at: [redacted] On September 30, 2014 the complainant completed two separate online purchases for two domain names listed as Premium Domains on the GoDaddy site. Premium Domains are listed for sale by third-parties, who determine the price for these domains.  Resolution: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Premium Domain Names are non-refundable as stated in GoDaddy’s Refund Policy, and we are unable to absorb the cost of a premium domain name on the complainant’s behalf.  Additionally, the complainant had opportunity to review the items in the shopping cart prior to completing their transaction.  As GoDaddy does not own the domain names listed as Premium Domains, we cannot guarantee the domain in question would be immediately transferred. Education: If the complainant does not wish to keep a domain’s registration, they have multiple options including selling or auctioning the domain in question.  The link included below outlines options to potentially auction the domain: Understanding Go Daddy Auctions Listing Options

[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant. Kindest Regards,  

[redacted] Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention.As stated in our original response on January 21, 2015, GoDaddy sent renewal notices prior to the expiration date on: • June 21, 2014 • July 21, 2014 • August 20, 2014 • September 4, 2014 • September 14, 2014These notices indicated the service would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.As noted in our original response, their refund request occurred well outside the allowed timeframe in which GoDaddy is able to recover the funds paid to the registry. As such, GoDaddy will not be issuing a refund for the renewal of their domain.Education:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725Refund Policyhttps://support.godaddy.com/help/article/8849Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]When customer registers any domain with godaddy they automatically set the option to renew the domain.  and it does so automatically.  I did not know about this until it was too late.  I did not take ANY ACTION on my part to renew the domain.  It is not my fault that I don't know how their system works.This is a very poor business practice by forcing customer to do things they do not want.  I am very unhappy with the service and will probably never recommend the service to any of my friends and family

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response.  GoDaddy was not the cause of any issues with the domain and has suggested methods the complainant may take to resolve any genuine issues that exist. As GoDaddy was not the cause of the issue we consider this to be a 3rd party complaint. We hope this article may prove helpful: Disavow Backlinks https://support.google.com/webmasters/answer/2648487?hl=enThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. Unfortunately, the complainant has not provided enough information for us to locate an account to investigate this matter.  When we attempted to call the complainant, we received a voice...

message that provided their business hours but we were unable to leave an actual message. As such, we request that the complaint respond with at least one of the following:• GoDaddy account number• Account holder’s name and address• Account holder’s email address on file• The domain name that was renewed• The GoDaddy receipt number for the renewalOnce we have located the complainant’s account, we can thoroughly review the matter and resolve accordingly.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Hosting Agreement The latest version of these agreements can be found at: [redacted]On May 7, 2013, the complainant purchased an Economy tier Linux shared hosting plan for a two year term.  This payment was for the service period ending May 7, 2015.On May 7, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for an additional two year term totaling $167.76 and did so in a Good Faith effort to honor its agreements with the customer. Account management is a customer responsibility.GoDaddy sent a renewal notice to the complainant prior to the expiration date on April 27, 2015, that indicated the service would be automatically renewed unless additional actions were taken.The complainant’s account preferences instructed GoDaddy to automatically renew the hosting account in question utilizing the checking account supplied to us. GoDaddy utilizes a third-party check processing company, [redacted] Check Services, Inc. for check transactions. In a transaction such as this, [redacted] will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the complainant.The complainant contacted GoDaddy’s Customer Care Center after the automatic renewal on May 7, 2015, and requested to remove and refund 1 year of availability from the hosting account in question. The requested time was removed, and the complainant was refunded $83.88 to their checking account originally used in the transaction.On May 14, 2015 the complainant contacted GoDaddy’s Customer Care Center again to notify us they had not received the funds in question.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.While GoDaddy has already processed the complainant’s refund on May 7, 2015, [redacted] may hold those funds for up to 10 days. During that time [redacted] determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through [redacted] was still owed. If [redacted] finds they have an outstanding claim, all or part of the refund will be applied to what is owed. Otherwise, the funds typically would be released back to the complainant’s financial institution by the 11th day.EDUCATION:If the complainant does not receive the funds by the 11th day after the processed refund, they will need to contact [redacted] directly. We have provided their contact information below for the complainant’s convenience:[redacted]

[redacted]The complainant might also find the following support article helpful in the future for managing their GoDaddy account(s):Managing Renewals for Products and Services[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My account should have been on auto-renewal, which would have prevented this situation. In 2012, the business that originally built the website transferred the domain name into my account, which we believed, and had no reason not to, would work just like our hosting account did, only on an annual basis, rather than monthly. I have received product expiration notices in the past, followed immediately by product renewal notices, so as per the way we have done business with GoDaddy in the past, the fact that they did not renew this was abnormal. I looked back through previous emails, and they indicated that the domain was deactivated in early April, not May 5th as GoDaddy indicates here. Based on the way GoDaddy has chosen to treat this matter, I do not wish to do business with them any longer, only receive a refund for the time I paid for hosting and the domain name was inactive.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The server has crashed far more times than just twice and I'll be compiling dates of crashes. Currently as I type this, resources on my server are dwindling away again and once again I'm going to have to spend hours of my day getting it fixed getting before it crashes. You guarantee a working server, well it doesn't work. We pay for servers that should work and not be guaranteed to crash once or twice a month. This service is ridiculous. In your eyes, if the server does not go completely down then we're getting what we paid for. The problem is when mysql crashes ALL our websites go down and Mysql crashes constantly because the parent servers are eternally running out of resources. I've included some very frustrating chats below for reference.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - Hi [redacted], I need some help getting my server back up.[redacted]s - This is a super high high sldesigns.com[redacted]s - Mysql is down.[redacted]s - Need to free up space but there is missing space on the server.[redacted]s - Sorry super high priority we've been down for almost a hour.[redacted]s - Are you there?[redacted]s - What do you need from me?[redacted]s - [redacted]!!!![redacted] - I was looking over the server[redacted]s - You're the second person I've had on chat. The first person never responded.[redacted] - You should b able to remove space via ssh[redacted]s - Can you explain why almost 20 gigs is missing from the server?[redacted] - But let me make sure the parent server is working correctly[redacted]s - I've been deleting stuff but space is Physically missing.[redacted] - Hmm the parent server looks good so let me take a look[redacted] - this is for [redacted] corret?[redacted] - correct[redacted]s - yes[redacted] - im showing the drize has a total ok [redacted] - used is [redacted] - available [redacted] - I see no missing space[redacted]s - In [redacted] it's showing missing space[redacted]s - Now it say's there's only 113 gigs available.[redacted]s - Something is seriously wrong here.[redacted] - Check ssh[redacted] - You may need to powercycle the get cpanel to sho correctly[redacted]s - Ive already tried to power cycle.[redacted]s - Why is [redacted] displaying the incorrect details.[redacted]s - Have you looked in [redacted] - [redacted] wont let me access at this point in time[redacted] - I can access ssh[redacted]s - Now it's says [redacted]s - There is obviously a problem here.[redacted]s - https:/[redacted]s - root[redacted]s - [redacted]s - Now it says [redacted] just dropping and dropping[redacted] - do not put your password information into the chat windows for security reasons[redacted] - thata ddress does not match the [redacted] server[redacted]s - It's the [redacted]s - ending in [redacted] - I see ok earlier I asked if it was the [redacted] server and you said yes[redacted] - Let me now investigate the other server[redacted]s - Sorry, for that. Thanks[redacted] - Ok this server is having a problem connecting with the parent server[redacted] - Let me see about resyncing it[redacted]s - Can you please send me an email as to why the server went down[redacted] - It went down because the parent server needed to reallocate you space[redacted] - You should be all set now[redacted]s - Can you move me to a different parent server please.[redacted]s - This is the second time this has happened in 3 months[redacted]s - Each time down for over 2 hours[redacted] - Well theres no way to do that but you could upgrade to the newer servers. They don't have the same issues as the older systems[redacted]s - I find that hard to believe[redacted]s - You've done it in the past[redacted] - These older systems are full. So there is no other server to move you to. We are no longer creating more of them as the new platform is more effective and up to date.[redacted] - In the past we were creating more of these.[redacted] - Does that make more sense?[redacted]s - Sounds like you just stopped maintaining them and no that does not make sense.[redacted] - We didnt stop maintaining them[redacted]s - So you can't add more resources to older systems?[redacted] - We still do maintenance and as you can see the issue was resolved quickly once I was able to see it[redacted] - No those systems are not able to be taken down to add resources[redacted] - Because it would take eveyone on the server down[redacted]s - So I suppose I can expect more of this in the future then. That really sucks.[redacted]s - Is there someway you guys can monitor this server so you know when it goes down?[redacted] - Well the parent server itself never went down but if it did yes we get alerts[redacted]s - Can you please monitor my [redacted] then? I'm sure there must be some kind of solution to put me at ease.[redacted]s - It seems like they should be monitored individually anyway. It would save you guys a lot of tickets.[redacted] - Well we dont monitor a [redacted] we dont manage but we do have a fully managed service that may resolve it for you. However I think moving to the newer faster cheaper servers would probably be your best bet. You would save money compared to what you are paying now.[redacted]s - What about the migration?[redacted]s - Would I have to manually port everything over?[redacted] - Well you can do that but it would be cpanel to cpanel so it shouldnt be to bad. But are you actually using [redacted] or just [redacted]s - [redacted] - Then it should be super easy to just do a cpanel backup and then restore it to the other server[redacted]s - For the amount of accounts we have that would still take a long time. If it's up to us to do the migration then I don't think we'll be upgrading.[redacted] - Ok we do have a paid service to migrate if that was something you wanted.[redacted]s - Is it per account?[redacted] - Otherwise yes a cpanel backup would be the most effective way[redacted] - Its per website[redacted]s - How much is it?[redacted] - It would be $100 per site.[redacted]s - and what kind of support does the new server have?[redacted]s - Can you give me specs and pricing?[redacted] - It does come with monitoring on each [redacted] container. It does come with automatic updates in [redacted]. It comes with a backup option to backup the whole server as a snapshot. Its faster, it doesn't run into space issues, and it's even more secure.[redacted] - Yes[redacted] - https://www.godaddy.com/pro/managed-[redacted] - For a [redacted] like yours[redacted] - You have 8g of ram and 240g of space[redacted] - it would be $139.99 before any sales[redacted]s - Okay, so it is actually cheaper then what we're paying for now.[redacted] - per month[redacted] - Yes[redacted]s - and is the sale just for the first month?[redacted] - And then annually you save even more[redacted] - If you opt for an annual term its for the year or two years[redacted]s - Okay, got it.[redacted] - No problem happy to assist you :)Chat session has been terminated by the site operator.[redacted] - Hello, and thank you for contacting Server Support. What is your name and how can I help you?[redacted] - [redacted]s - [redacted] is losing memory and needs sources on parent server reallocated. Please fix ASAP.[redacted]s - [redacted]s - [redacted]s - [redacted]s - Please make [redacted] aware of this issue.[redacted]s - [Incident ID: [redacted] - I see im reviewing the incident[redacted] - Ok I see that you are having the issue with the parent server missing space and you wanted to be migrated to another server correct?[redacted]s - As long as nothing breaks in the process.[redacted]s - Will the IP addresses be moved as well?[redacted] - Well you would have the same amount of Ip's but they might change between the migration[redacted]s - They might? Then no we can't do that. How else can you fix this problem? Can you move other [redacted]'s to another parent to reduce the load?[redacted]s - Obviously something needs to be done on this parent to keep it functioning so please let me know what action you're going to take.[redacted]s - Is [redacted] available?[redacted] - Let me take a look[redacted] - No[redacted] - That representative is not available[redacted]s - Can you please put me in touch with a manager then?[redacted]s - The server is still missing resources so something needs to be done quick.[redacted]s - You don't offer support for the server and that's fine. You do however guarantee that it will function and it's not. So please get it fixed.[redacted] - Its not functioning currently?[redacted] - Im not seeing it down[redacted]s - NO the resources are dwindling away and it's bound to crash any minute.[redacted]s - Put me in touch with a manager.[redacted]s - I'm supposed to have 240 GB and it's down to 149 GB. Does that sound like a functioning server to you?[redacted]s - via ssh [redacted] /[redacted] - Well the server is working however I do understand the need for space.  Did you want me to check into what can be done or did you want to speak with a manager still?[redacted]s - yes[redacted] - Ok let me get in touch with one. I will need some time.[redacted]s - No problem.[redacted]s - Don't worry about it. I'm going through another channel. I need to speak to someone in person.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear here.no real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers.    No real effort was made by an admin to contact me regarding this issue. Not only are my files working on my local computer but they are working on three separate web hosting service providers 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.We have reviewed this matter and would like to present the following. GoDaddy has entered into no agreements with the complainant. Domains are...

sold on a first-come, first-served basis.GoDaddy does not and never has participated in domain name “front-running”, which is the act of registering domain names after a registration search is done. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.Based on information provided by the complainant, the domain in question may be for sale through GoDaddy’s Premium Listings. Premium Listings is a service provided by GoDaddy where the Registrant of a domain name can attempt to sell the domain name for a premium price regardless of where it is registered.RESOLUTION:If a domain name which the complainant desires is already registered to another party, the complainant may wish to reach out to the current owner (Registrant) to inquire about a possible sale and/or transfer of the domain.We sincerely hope that the complainant can either amicably resolve their concerns with the current Registrant (owner) or find another, unregistered domain name that is suitable for their purposes.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.From the information provided, it appears the complainant is in dispute...

with a third party who was in control of the domain name in question. GoDaddy has not entered into any agreements with the complainant regarding the disputed domain.On May 30, 2015 and June 1, 2015, the complainant contacted our Domain Services team via email regarding this matter. In their correspondence, the complainant acknowledges knowing the party who sold the domain. GoDaddy cannot become involved in third-party disputes.If the complainant feels they have a claim to the domain's registration, they may wish to review the Uniform Domain Name Dispute Resolution Policy (UDRP) found at the link below: https://www.icann.org/resources/pages/policy-2012-02-25-enAdditionally, the complainant will find a list of ICANN approved arbitration providers at the link below: http://www.icann.org/dndr/udrp/approved-providers.htmThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As mentioned previously, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to the complainant. The domain backorders and domain monitoring services are again functioning as advertised, as the complainant received multiple emails in July and August regarding domains being tracked via domain monitor or backorder.The complainant is welcome to move their domains to another GoDaddy account by utilizing the previously sent instructions, and this process can be completed at no cost. Domain backorders and monitors are not able to be moved between accounts.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted] Office of the CEO – GoDaddy [redacted] Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company's response is nothing more than a canned message and not acceptance of its failure to honor promotional codes for discounts for current and potential new clients. I will be looking to move my business to a more reputable company who cares more about honoring its promotional discounts than advertising for new clients with cheap rates to hook them into signing up for long term commitments.

Regards,

Dear Dispute Resolution Consultant, Thank you for the...

opportunity to address and bring clarity to the concerns presented by our customer, who acknowledged and agreed to the following agreements upon conducting business with GoDaddy: • Universal Terms of Service Agreement• Domain Name Registration Agreement These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On November 28, 2006, our customer registered the domain name in question for a five-year term via online transaction.  They manually renewed the domain until its expiration on November 28, 2015. On November 29, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name in question for a 5-year term (period equivalent to the length of the original domain name registration) and did so in a good faith effort to honor its agreements with our customer.   GoDaddy sent notices prior to expiration on October 29, 2015 and November 23, 2015.  The notices informed our customer the domain would renew in accordance with their account settings unless action was taken.  Customers are provided full control over their renewal settings; account management is a customer responsibility. RESOLUTION: GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. As GoDaddy is unable to receive a refund from the registry for the domain’s renewal, we are unable to refund our customer.  We encourage our customer to review and manage their account settings to prevent further unwanted renewals. Our customer may find the following GoDaddy Help articles useful: Refund Policy- https://support.godaddy.com/help/article/8849/refund-policy Managing Renewals for Products and Services- https://www.godaddy.com/help/managing-renewals-for-products-and-services-725 Thank you again for the opportunity to address and bring clarity to the concerns presented. Kindest regards, Mandy O’C[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.
Domains are sold on a first-come, first-served basis. The complainant claims that GoDaddy has "front run" domain names the complainant has...

attempted to register. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:
GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.
According to the public WHOIS directory, the domain YOKE.COM has been registered since August 28, 1998, and the domain BUGSHOT.COM has been registered since November 28, 2005.  The complainant may wish to connect with the current registrants to inquire about possible sale or transfer of the domain.
GoDaddy will not transfer either domain to the complainant.  We sincerely hope that the complainant can either amicably resolve their concerns with the current registrants or find another, unregistered domain name that is suitable for their purposes.
EDUCATION:The complainant may also find these GoDaddy support articles useful:
What is Domain Buy Service? -https://www.godaddy.com/help/what-is-domain-buy-service-1699
Domain Buy Service: A Buyer's Roadmap -https://www.godaddy.com/help/domain-buy-service-a-buyers-roadmap-5686Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy