GoDaddy.com

Thank you for the opportunity to address the additional concerns presented by our customer.As previously stated, our customer will need to cancel the domain name in question in less than 45 days from renewal to be refund-eligible.  GoDaddy’s customer care agents are not able to cancel domains on behalf of a customer.Once the domain is canceled, our customer may contact our billing teams via phone or chat to request a refund. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

The response to my complaint is an inaccurate and untruthful portrayal of my transgressions with the company on that day. Regardless of what complicated technical explanation I was offered in attempt to cover up GoDaddy's clear mistake, the simple fact remains as following: The company falsely advertised the domain name I wanted on their website for $40. I was told on multiple occasions that this was a "website glitch" and that I could purchase the domain over the phone. After I had received an email stating that the registration had failed, it was explained to me that this was a "premium" domain and I could only purchase it for a large sum of money. None of the other facts matter in this situation. The company advertised and flagged the domain as available on their own website, I purchased it, and now they will not offer me any form of compensation to make up for their error. This is not an example of ethical business, and is further demonstrated by the lack of any remorse or care for my inconveniences in the response I received. This response from the company will not suffice and I will not hesitate to pursue matters further if a reasonable compromise is not reached. Thank you.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 14, 2016 our customer modified the Registrant contact information associated with their domain name.  A 60-day lock (“Transfer Prohibition Period”) was expressly acknowledged by our customer when the Registrant’s contact information was updated.GoDaddy takes the security of our customers’ accounts and domain names very seriously. As most domain hijackings occur shortly after a change of registrant is performed on a domain name, GoDaddy’s Change of Registrant Agreement was implemented to help protect our customer from such thefts.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 22, 2016 our office connected with our customer via phone to discuss their concerns. The 60-day lock has since been removed from our customer’s domain. Our customer may find the following article helpful:Transferring domain names to another registrar-[redacted]

Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant.Contrary to the complainants comments, GoDaddy did not make the account changes or charges in question. These changes/charges were made by someone with access to the account from within the account. Account holders are responsible for maintaining the security of their accounts.At this time, the domain name in question appears to have been returned to the appropriate account. We would recommend the account holder update their security preferences (username, password, PIN, credit card information) as well as add 2 factor authentication to the account in an attempt to prevent this situation from taking place in the future.Enable two-factor authentication: https://www.godaddy.com/help/enable-two-factor-authentication-7502Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address concerns presented by the complainant. We would like to present the following.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant. GoDaddy customers acknowledge...

GoDaddy’s agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the user agreements, customers agree they are solely responsible for the activity which occurs within their account, whether authorized by them or not. Customers must keep their account information secure; including without limitation, their cr/Username and password.On January 20, 2016 the domain name registration was transferred from GoDaddy to another provider.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service. GoDaddy’s Domains Services team is working with the present domain name registrar and following ICANN’s Registrar Transfer Dispute Resolution Policy by which all registrars and registrants must abide. We are awaiting the outcome of the investigation as the current registrar is the controlling entity in this matter. If the current registrar chooses not to return the domain name to GoDaddy, our customer will need to work with the current registrar directly to resolve this dispute. GoDaddy remains our customer’s advocate in this matter and will notify our customer of any progress.Our customer is welcome to contact our Transfer Disputes team at any time for an update. They can be reached at [email protected]. All charges fraudulently made were part of a Chargeback claim filed by the owner of the payment method involved and funds have been returned. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Here is the GoDaddy policy they refer to -  Please see attached WORD file
 7. SERVICE UPTIME GUARANTEE
We offer a Service uptime guarantee of 99.9% (“Service Uptime Guarantee”) of available time per month. If we fail to maintain this Service Uptime Guarantee in a particular month (as solely determined by us), you may contact us and request a credit of 5% of your monthly hosting fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The Service Uptime Guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you from custom scripting, coding or the installation of third-party applications; (3) outages that do not affect the appearance of your website but merely affect access to your website such as FTP and email; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of certain programming environments.

Thank you for your reply in this matter. There clearly is a misunderstanding, as there never was a problem with the login or password. In fact, your staff kept insisting that this was the problem, when no password change was ever required. That was not the problem, thus your staff did not resolve the problem. Even today, I must open a private browser to have access to the email, which is inefficient and inconvenient. Moreover, upon agreeing to the GoDaddy terms and package, email service is included. Given the purchase is for over a decade of service with you, I entrusted my investment with your company, and I expect our agreement to be upheld. I insist that compensation be granted, given the inconvenience and false representation of the facts, as well as the breach in contract.

Thank you for the opportunity to address the concerns presented by the complainant. Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Our office attempted to reach the complainant via the phone information they...

had provided and have been unsuccessful.Should the complainant provide more detailed information to our office directly via [redacted] such as the specific domain in question, our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

I have already contacted Yelp, as well as [redacted], about correcting my business information on [redacted] directory. Both companies say they cannot do so because it was originally placed there by Get Found. I am paying [redacted] to put the correct information in this directory. When I discontinued Get Found, that should have enabled [redacted] to make the corrections to the Menu on Yelp.
Please give [redacted] the ability to delete the Menu information, or change it to match the Products and Services, so that the information is correct and consistent. Get Found should not be able to control it after I have discontinued that service.

Thank you for the opportunity to address the additional concerns presented by our customer.

GoDaddy empathizes with our customer, however, we stand by our original response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without proof of identification from the domain registrant.On June 1, 2016, the registrant of the domain submitted a request to cancel the Protected Registration service. As they were able to provide the necessary identification, the Protected Registration service was canceled on June 1, 2016.The cancellation of the Protected Registration service does not cancel the domain. Should our customer wish to deactivate their account, they will need to cancel the domain and remove all payment methods from their account. Our support staff can then assist them with deactivating their account.

Our customer may find the articles below useful in canceling the domain and removing all payment methods from their account.Cancel a domain name[redacted]

Remove credit cards from your account[redacted]

Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. The product in question is outside of the term of refund eligibility. Our customer's purchase of Plesk hosting was due to additional features, such as email, that our customer did not wish to pay for.  However, WordPress sites do not natively work well on Plesk hosting due to scripting the WordPress application utilizes. The hosting services have functioned as intended. Our customer was provided a full refund for their original WordPress hosting purchase.  Again, their Plesk hosting purchase is not refund-eligible. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Here is my response to GoDaddy:When I set up my account with GoDaddy many years ago there was no requirement for a 4 digit pin and I did not set one up. Whenever I would call the CSR rep would verify me by asking me questions.Go Daddy did call me last week and left a message on my voice mail. I called back on Friday, again on Monday, and then once again today, Tuesday, June 28th. Finally I got "Melanie" to call me back.The web form Melanie is directing me to is a legal document asking me to agree to certain statements that I do not agree to in order to get to my account.Additionally the website Melanie is directing me to is making a request for my State Drivers License copy. As a victim of identity theft and of GoDaddy taking money from my accounts without authorization in the past, I would not give GoDaddy this more personal information under any circumstances. GoDaddy has a history and a pattern of making it very difficult for consumers to renew their websites. When the websites expire, GoDaddy then snatches them up, and offers to sell them back to the consumer for a very large fee. At this point GoDaddy requires no verification whatsoever!If the consumer resists this attempt at what many characterize as extortion, the company then sells the website to someone who just wants to benefit from the traffic that has already built up to that website. It seems likely that this is what GoDaddy is up to in this case. I have had this domain and website for over 13 years. I am a small business and cannot afford this type of extortion. So it certainly seems that I will lose my website.GoDaddy can easily verify me by the fact that I am calling them from the exact same phone that is listed on my account. Alternatively, I would ask them to simply turn my email account on for 10 minutes so I can request the password change. Obviously only I would have all of my email account information set up. If I could have done this a week ago and it would have been considered safe, it should be the same today.Thank you for your efforts Nichole. I appreciate you.[redacted]###-###-####

Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]
On May 16, 2011, our customer purchased a domain with a Certified...

domain and Protected Registration plans for a five-year term. Our customer also purchased a Website Builder and Email plan for a two-year term in the same transaction. On January 6, 2012, our customer renewed the Email plan and upgraded and renewed their Website Builder for an additional three-year term.On May 16, 2016 GoDaddy was instructed to automatically renew the Website Builder and Email plans for another three-year term, per our customer’s account settings. On May 17, 2016, GoDaddy was instructed to automatically renew the customer’s domain and add-on services for a five-year term, per our customer’s account settings. GoDaddy did so in a good faith effort to honor its agreements with our customer. GoDaddy sent renewal notices between February 16, 2016, and May 11, 2016 to inform our customer the services would be automatically renewed unless additional action was taken. GoDaddy provides customers with full control over renewal preferences, and customers may, at any time, log into their account and modify their preferences. GoDaddy also sends our customers receipts after each transaction. Our customer did not reach out to GoDaddy’s 24/7 Customer Care teams regarding a refund request until October 13, 2016. Account management is a customer responsibility.
RESOLUTION:
At this time the orders in question are no longer eligible for a refund per our refund policy. Our customer may find the following support article helpful: [redacted]We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken COffice of the CEO – GoDaddy

GoDaddy auctions is part of "cheating".. For paying $5 you will fight with automatic bidding system for last auction hour. If you see auction for example for 10$ - in last hour automatic bidding will play with you in game you can win only if ready to spend thousands dollars for domain. (I assume there is possibility to put max amount).

Do not spend your time trying to win.. and do not spend money for membership - it's just waste of money..

I do not need to sign on to my Go Daddy (my web hosting company) account frequently. However, whenever I do (perhaps once every six months or so) my customer ID # and password do not work. Naturally, I've thought I was responsible then, I realized what they were doing. They want their customers to call them, their sales persons (tech support and sales are one and the same) in order, not only to reset the password (which actually really was correct) but, this gives them a one-one-one sales opportunity. In order to identify the caller during the initial automated phone call process they ask the customer for the last 8 digits of their credit card. This is so the customer has the credit card in hand at the time of the phone call. I have tried to sign onto various analytics and web browsing tools and search functions and they can never identify me as the owner of my site because Go Daddy does not recognize my customer ID# or password. What they are aggressively after is for the customer to call them then and get them to purchase their very expensive SEO services, or other products.

After having GoDaddy as a hosting provider for years, I had an SSL certificate accidentally revoked that had been renewed in the past month. After calling them to tell them I had a problem they said the only way it could be fixed would be to purchase another certificate for $150. I will never do business with this company again and I warn you against using their service.

So, a long time ago, I got a domain name for a school project that I was doing. Now, an entire year later, I get a bill for a 75$ renewal fee for a website I haven't touched in eleven months. I got zero warning that they were going to withdraw money from my account without my permission; in fact, they renew domain names by default...even if they haven't been updated for nearly a year.

I was able to get a refund, but that was after dealing with a horrible customer service representative. The person on the other end decided to snap at me and accuse me of not listening to her, even though the issue that she was not communicating herself properly, which led to me being confused as to what she was doing. Also, I asked for them do delete my account because I obviously don't want one anymore, but that is not possible.

To summarize, I get a rude customer service rep, a bill for a website that I never used, and an automatic withdrawal from an account (which should be fraud but somehow isn't).

I sold a domain on Godaddy auctions and it has now been 25 days and the winner has not paid. Godaddy tells me that they sent the winning bidder an email. It seems that they do not take their auction system seriously if they do not follow-up more thoroughly to make sure buyers will actually follow through. I have been waiting almost a month....

Spoke to godaddy dedicated servers solutions specialist about one of their products.
He quoted me the discounted price of $1,079 for 8 GB Dedicated Server if I sign for 1 year with him.
I asked him to call me 4 days later so I can test it out and make an informed decision.
He called me 4 days later, I told him I'm ready to order, which at that point he said the price is $1,799.
I asked why is that, and he just said that is the price they have right now.
When I asked to speak to his supervisor he put me on hold and came back 10 minutes later just stating there is nothing he can do.
The representative name is: Thomas C[redacted], email address: [redacted]@godaddy.com.

I won an auction for a domain on 5/31/2014, after making a prompt payment of a $1,000 I received a notice that the domain will be transferred into my account by 6/14/2014.

Today is 6/27/2014 and the domain still hasn't been transferred into my account, I emailed support twice and called three times asking what is causing the delay, every time I am told that they are working with the seller to transfer the domain. The seller was responsive during the auction right before I won it, so I know he is not absent. I am not getting a straight answer as to why there is a delay. I am currently out $1,000 that is sitting there in an escrow account somewhere.

Godaddy is not being clear as to why there is a delay, it shouldn't take 3+ weeks to transfer a domain, I have purchased and transferred many domains in the recent past.

All auction support is done by email, not by phone, their Domain support doesn't have any information about auction transactions.

I am extremely unhappy with Godaddy's service, response and urgency to the matter.