GoDaddy.com

Confirmed a domain name, later emailed a potential problem, said problem update within 24 hrs, didn't, when I followed up they acted like I was wrong. 2 out of 4 reps used sarcasm. (They were technically wrong on top of it) More details/issues if anyone requests but being concise for now

I called to get customer support and the man on the other end of the line couldn't help me with re-setting my password so he hung up on me. I will no longer use their services

Too many problems and horrible customer support. I'm looking to switch

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Hosting Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The customer's account settings instructed GoDaddy to renew their hosting plan; we honored this instruction.  The next day, our customer also renewed their hosting, adding another year to their plan.  

Over a month later, the customer performed a chargeback through their financial institution resulting in additional services to be performed by GoDaddy, above and beyond the normal scope of service.  Per our Universal Terms of Service Agreement, their service was suspended and an administrative fee was imposed.

As a one-time courtesy, GoDaddy has reactivated their hosting and waived the administrative fee for the customer.  

Resolution:

GoDaddy has upheld its agreements in good faith with the customer.  Account management, including renewals, is the customer’s responsibility.  GoDaddy’s 24-hour Customer Care Center is always available to address and properly resolve our customers concerns and we welcome them to reach out whenever needed.  They can be reached at [redacted]@GoDaddy.com or ###-###-####.

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:• Universal Terms of Service Agreement• Website Builder Service Agreement• Workspace Service AgreementThese agreements may be reviewed at https://www.[redacted].com/[redacted].GoDaddy's support teams have worked diligently to resolve any concerns presented by our customer. We sincerely apologize for any misunderstandings that may have occurred with our refund policies. RESOLUTION:GoDaddy has acted in good faith in upholding our agreements with the customer. We have also attempted to connect with the customer to understand and resolve this matter multiple times without success. Our customer can connect with our office via phone at ###-###-#### or via email at[redacted].com.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kind regards,[redacted]Office of the CEO

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

 

On April 6, 2014 our customer purchased a Domain...

Name and Plesk Hosting Account through the GoDaddy website. Prior to their purchase they acknowledged the following agreements:

 

•         GoDaddy Universal Terms of Service Agreement

•         GoDaddy Domain Registration Agreement

•         GoDaddy Hosting Agreement

The latest version of these agreements and other legal agreements may be found at: www.godaddy.com/legal-agreements.aspx.

On April 20, 2014 our customer cancelled their GoDaddy Products. At that time they contacted our Customer Care Center about receiving a refund for their products. This was after the time allowed in our standard refund terms had elapsed.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As a onetime exception we have refunded the customer as requested and hope to earn their future business.

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

.

Best regards,

Office of the CEO

GoDaddy.com

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

Upon purchase of services, our customer acknowledged and accepted the following agreements:

/>

• Universal Terms of Service Agreement

• Hosting Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

 

We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers.  GoDaddy strives to offer the best service levels in the industry.  As such, GoDaddy will gladly honor the quote provided by our representative.

 

We attempted to connect with our customer to follow through with the agreed-upon charge but only reached a voice message service.  We ask that our customer contact us at ###-###-#### to fulfill this purchase at their earliest convenience.

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with the customer and honored our terms of service.    

We look forward to speaking with our customer and fully resolving this matter.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[email protected]

###-###-#### Phone

###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,

Dear Dispute Resolution Consultant,

 

Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.

 

Prior to the registration of a domain name...

via an online transaction within their GoDaddy account, our customer acknowledged the following agreements:

 

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

 

The latest version of these agreements and other legal agreements may be found at:

 

Our customer registered a domain name for one year utilizing a limited time, promotional offer for $0.99 cents.

 

While we have attempted to contact the customer multiple times to understand and clarify their concerns we have not been able to connect with them. Based on the information at hand it appears that the customer may be confused about our product Website

Builder. GoDaddy is currently offering new Personal Website Builder plans for $1/Month (for the first month) or a prepaid 12, 24 or 36 month plan.  

 

Resolution:

 

GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.

 

Our office has been unsuccessful in connecting with our customer to clarify their needs and have refunded their domain registration in full as a onetime exception. If our customer wishes to utilize Personal Website Builder for $1.00 per month they will need to purchase the 12 month plan while the offer is active. We are happy to help with this and encourage our customer to contact our office directly.

 

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

Office of the CEO

GoDaddy.com

  [redacted]

[redacted] Phone

[redacted] Fax

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 23, 2011, our customer purchased a domain name for a two-year term along with other services.  As our customer described, later the same day, they contacted our support team to cancel their services and received a full refund.  When a newly registered domain name is canceled within the first five days of registration, GoDaddy will place a temporary hold on the domain name in case the customer changes their mind or had inadvertently canceled it.  If the customer does not reactive the domain name within this five-day period, GoDaddy will drop it back to the registry to receive our refund.  This practice is fully within GoDaddy’s rights and is done so with our customers’ best interest in mind.  (It is important to note, that when a registrant cancels their domain name, they forfeit all rights to the name and have no claim over it.  Nor, are they guaranteed to be able to register it elsewhere or exclude others from registering the name.)  However, as it is clear by this customer’s complaint that they fully intended to cancel the domain and wish to register it elsewhere, we have dropped the domain back to the registry and it is now available for new, public registration.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The domain name has been returned to the registry and our customer is able to register it new with a different provider.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards,[redacted]Office of the CEO – GoDaddy[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:·  Universal Terms of Service Agreement·  Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx.On December 19, 2014 the complainant purchased a domain name for a one year period.  After the purchase, an email was sent to the complainant to verify the domain’s contact information, a requirement of all domain registrars.  The complainant appears to have verified the domain’s contact information, as the domain is currently active and available in their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain in question is pointed to GoDaddy’s parked servers.  Parked name servers are provided at a courtesy at no cost to our customers and specifically do not host customer content. The complainant can point the domain name in question to the hosting provider of their choice at any time.EDUCATION:[redacted]

[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]

Hi,I have reviewed the response from GoDaddy, and do not accept the response.  Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service).  The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is.  GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint.  That number drastically fluctuates towards the 250,000 limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail).  Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails).  Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account.  On GoDaddy's website, they're two separate accounts.Thank you,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Domain Name Proxy AgreementOn January 30, 2015 the complainant contacted our Customer Care Center and elected to upgrade their Shared Hosting Plan.  Due to unexpected and unforeseeable compatibility issues related to this upgrade the complainant encountered issues with their website. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As with all service providers, GoDaddy hadunexpected technical issues and worked quickly and vigorously to resolve themand minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with an additional year on their hosting plan at no cost.EDUCATION:The following URL may be helpful to the complainant in the future. Tips for strong website backups:[redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards, [redacted]Office of the CEO - GoDaddy[redacted]

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bringclarity to the concerns presented by the complainant. We have reviewed thismatter and would like to present the following.The complainant acknowledged and agreed to the...

followingagreements upon conducting business with GoDaddy:        GoDaddy Universal Terms of Service·        GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at:[redacted]On January 13, 2013 during an online transaction thecomplainant purchased the Domain Name in question for a 2 year term.On January 25, 2015, per the complainant's accountpreferences, GoDaddy was instructed to automatically renew the Domain Name fora two year term and did so in a good faith effort to honor its agreements withthe complainant. GoDaddy sent renewal notices prior to the expiration dateon:·        October 15, 2014·        November 14, 2014·        December 14, 2014·        December 29, 2014·        January 8, 2015  These notices indicated the Domain Name would beautomatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full controlover the automatic renewal feature. Customers may, at any time, log into theiraccount and modify this preference. Account management is a customer responsibility.   On February 9, 2015 the complainant contacted ourCustomer Care team to request a refund of their most recent renewal of theDomain Name. RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service.  As a onetime exception to our Refund Policy we haveprovided the complainant with a refund of $34.34. Please allow 5 to 7 days forthis to reflect with your financial institution.   EDUCATION: The following GoDaddy Support articles may be helpful inthe future to our customer for managing products and services: Managing Renewals for Products and Services -[redacted] Canceling Products –[redacted] Refund Policy –[redacted] Thank you again for the opportunity to address and bringclarity to the concerns presented by the complainant. Best Regards, John McCarthy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund.  They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.

[redacted] 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The Domain Name in question is currently expired and is the in the process of being returned to the registry there are no actions GoDaddy can take at this time.Should the complainant wish to cancel their Personal Website plan that can do so at their convenience. Once they have cancelled their Personal Website Builder plan they can reach out to this office for a refund of the unused portion of that plan. Instructions on cancelling products can be found in the following link: Canceling Productshttps://support.godaddy.com/help/article/7468/canceling-productsThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: [redacted]On August 26, 2014 the complainant purchased the Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center.As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As onetime exception in appreciation for their time as a GoDaddy customer we have provided the complainant with a 3 months on their hosting plan at no cost.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,John M[redacted]Office of the CEO - [email protected][redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,