GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx Based on the information provided by our customer, GoDaddy is unable to identify an account to properly address their concerns. We attempted to connect with our customer by phone to further try to find an account but were unable to reach them. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Should our customer have the full credit card number, they may reach out to our Billing team who would be able to review charges to the payment method. The Billing team can be reached at 480-505-8855.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

Spoke to godaddy dedicated servers solutions specialist about one of their products.
He quoted me the discounted price of $1,079 for 8 GB Dedicated Server if I sign for 1 year with him.
I asked him to call me 4 days later so I can test it out and make an informed decision.
He called me 4 days later, I told him I'm ready to order, which at that point he said the price is $1,799.
I asked why is that, and he just said that is the price they have right now.
When I asked to speak to his supervisor he put me on hold and came back 10 minutes later just stating there is nothing he can do.
The representative name is: Thomas C[redacted], email address: [redacted]@godaddy.com.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My matter has not been resolved with the 3 yr contract that [redacted] eCommerse sold to my partner. We were unaware of the 3 yr contract and still have $10 taken out of our bank every month with the GoDaddy emblem on it!

Regards,

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention.  We have reviewed our customer's concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:• Universal Terms of Service Agreement• Website Builder Service Agreement• Workspace Service AgreementThese agreements may be reviewed at https://www.[redacted].com/[redacted].GoDaddy's support teams have worked diligently to resolve any concerns presented by our customer. We sincerely apologize for any misunderstandings that may have occurred with our refund policies. RESOLUTION:GoDaddy has acted in good faith in upholding our agreements with the customer. We have also attempted to connect with the customer to understand and resolve this matter multiple times without success. Our customer can connect with our office via phone at ###-###-#### or via email at[redacted].com.Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kind regards,[redacted]Office of the CEO

Thank you for the opportunity to address our customer’s additional concerns. We stand by our previous response. The hosting product our customer was provided with (at no cost to them) on July 4, 2016 is currently working as intended. As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.Furthermore, our records indicate that our customer last contacted our Customer Care Center regarding this issue on August 4, 2016. We also again advise that if our customer requires technical assistance they can contact our Customer Care Center at [redacted]  Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards,John M[redacted]Office of the CEO - GoDaddy

To whom it may concern:
The issues brought forth by this complaint were due to the actions of Go Daddy's hardware/software policies in place that caused a loss of services to the client, [redacted]. GoDaddy took an unreasonable amount of time to resolve the issue, an entire business day. The services contracted from Go Daddy by [redacted] are done so with the understanding that there is a 99.9% uptime guarantee. GoDaddy supervisors and representatives stated that this did not apply, that in fact, the services were available. If the client cannot access services, then they are in our estimation, not up. A full day of business went by with zero usage being available to the client, [redacted]. Additionally, [redacted] cannot confirm nor deny that services were available worldwide as promised by the up time guarantee.
Our wish and hope is that Go Daddy can provide an explanation as to why the static IP address of the client to be blocked from accessing all services, since the client is the contracted party and should not have been blocked from their contracted service at any time. Continuity of service is what was expected from Go Daddy, and was obviously not provided. By receiving the aforementioned explanation, [redacted] can feel secure that this situation will not occur again. At this time, [redacted] fears that this will cause another outage of business revenue in the future.
We look forward to Go Daddy's response to these issues which are in clear violation of their services guarantee.

Dear Dispute Resolution Consultant

 

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.

 

Upon purchase of services, our customer acknowledged and accepted the following...

agreements:

 

• Universal Terms of Service Agreement

• Hosting Agreement

 

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The customer's account settings instructed GoDaddy to renew their hosting plan; we honored this instruction.  The next day, our customer also renewed their hosting, adding another year to their plan.  

Over a month later, the customer performed a chargeback through their financial institution resulting in additional services to be performed by GoDaddy, above and beyond the normal scope of service.  Per our Universal Terms of Service Agreement, their service was suspended and an administrative fee was imposed.

As a one-time courtesy, GoDaddy has reactivated their hosting and waived the administrative fee for the customer.  

Resolution:

GoDaddy has upheld its agreements in good faith with the customer.  Account management, including renewals, is the customer’s responsibility.  GoDaddy’s 24-hour Customer Care Center is always available to address and properly resolve our customers concerns and we welcome them to reach out whenever needed.  They can be reached at [redacted]@GoDaddy.com or ###-###-####.

Thank you again for the opportunity to address the concerns presented by our valuable customer.

Kindest regards,

 

Office of the CEO - GoDaddy

[redacted]@GoDaddy.com

###-###-#### Phone

###-###-#### Fax

I sold a domain on Godaddy auctions and it has now been 25 days and the winner has not paid. Godaddy tells me that they sent the winning bidder an email. It seems that they do not take their auction system seriously if they do not follow-up more thoroughly to make sure buyers will actually follow through. I have been waiting almost a month....

So, a long time ago, I got a domain name for a school project that I was doing. Now, an entire year later, I get a bill for a 75$ renewal fee for a website I haven't touched in eleven months. I got zero warning that they were going to withdraw money from my account without my permission; in fact, they renew domain names by default...even if they haven't been updated for nearly a year.

I was able to get a refund, but that was after dealing with a horrible customer service representative. The person on the other end decided to snap at me and accuse me of not listening to her, even though the issue that she was not communicating herself properly, which led to me being confused as to what she was doing. Also, I asked for them do delete my account because I obviously don't want one anymore, but that is not possible.

To summarize, I get a rude customer service rep, a bill for a website that I never used, and an automatic withdrawal from an account (which should be fraud but somehow isn't).

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On May 21, 2014, our customer purchased two domain registrations via online transaction.  During this transaction, our customer added Protected Registration to the domains. Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our office has attempted to connect with our customer by phone to discuss their concerns and was unsuccessful.The Protected Registration service functioned as advertised.  Our customer submitted their request to cancel the Protected Registration service on June 1, 2016. As our customer had submitted the necessary identification information, the Protected Registration service was canceled and subsequently refunded to the original payment method on June 2, 2016.  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. As previously stated, our customer did not disable the automatic renewal feature for the Website Builder plan nor were any products other than the domain name ever discussed during the call with our support agent on February 2, 2016.The Website Builder plan has been automatically renewing per the account settings since February 3, 2015 with confirmation emails sent to the email address on file for the account holder after each billing completion.As of April 13, 2016 our customer has not managed their account to disable the automatic renewal feature on this product. Until that is done, this product will continue to renew on its billing date.
Our customer may find the links below helpful in assisting with the cancellation of the Website Builder or updating of the automatic renewal of their account. Cancel products in your GoDaddy accounthttps://www.godaddy.com/help/cancel-products-in-your-godaddy-account-7468...⇄ off auto renewhttps://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...

business with GoDaddy:Universal Terms of Service AgreementDomain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant purchased 7 generic Top Level Domains (gTLDs) each for a one year term via an online purchase in their account on April 4, 2015.  This purchase qualified for a bulk discount, which provided the complainant with a discounted registration price for 6 of the 7 domains.  This discount is provided off of the annual retail price of the domain's registration.  The complainant then also attempted to utilize a discount code on the purchase.  This code would not have applied, as GoDaddy's shopping cart will not stack multiple discounts for the same transaction. GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones.  These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddy.  The offer must be entered prior to completing the transaction.  Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  GoDaddy has a limited timeframe in which to recover funds paid to acquire a domain name on a customer’s behalf.  If the complainant wishes to cancel the domain names in question to receive a refund, they must do so with 120 hours of registration.  If canceled, the complainant is effectively giving up their registration of the domain, and the domain would be returned to the domain registry.  The domain could be placed again for public registration, however this time frame is at the discretion of the domain registry in question.EDUCATION:The complainant might find this article on GoDaddy’s Refund Policy useful.Refund Policy:https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO – GoDaddy[redacted]@GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Within days of filing my complaint with Revdex.com, GoDaddy.com LLC reversed their position and emailed me that a full refund for $809.83 has been issued and gave me a “refund receipt number”. Soon it will be 6 months, I’ve called nearly a half dozen times, yet I have not received my refund.  They say it can take a while, since they had originally sent it to an incorrect account, (but six months, ridiculous). Can you help me. Thank you.

[redacted] 

Regards,

I am rejecting the businesses response because in the letter it says there is an option for me to restore without a fee, but I was never presented with that option.  The letter is also not clear about what that option is and is a cookie-cutter, impersonal response.  I am a consistent customer who runs a small nonprofit.  I am asking for some type of assistance or customer service courtesy because they are asking me to pay a $60 fee on a $9.99 product.  There was never an agreement to do that.  If GoDaddy cares about service and helping their customers, there is something they can do to offset this supposed fee.  I am rejecting their response.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The email database were provided by client and when we signed up this services, we expect that the we can use the service right away. As I mentioned on the previous I contacted with godaddy on the same day when there was an issue with the service. The customer service told me, it will have to wait 72 hours for the process to go through. They not even mentioned it about 72 hours waiting when we sign up for this product. And each time we contact them it always have to wait up to 72 hours to get response. They offer to send the customer with the opt-in option cannot be accepted because the email offer that we want to send has not longer available. If they cannot give me a refund, they should give me a credit with the same amount.

Regards,

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to

the concerns presented by our customer. We have reviewed this matter and would

like to present the following.
The customer acknowledged and agreed to the following

agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement • Auctions Membership Agreement • Domain Name Registration Agreement
The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx
Our customer sold a domain name via GoDaddy Auctions.  GoDaddy Auctions is a marketplace for the

sale of Domain Names from one party to another. GoDaddy has attempted to pay

the customer; however, the Payee information our customer had provided is

invalid. Our auctions team has informed our customer of the required updates

that need to be made so we may attempt to re-issue payment.  At this time, our customer has not taken

action to update their Payee information.
RESOLUTION:
GoDaddy has upheld its agreements in good faith with our

customer and honored its terms of service.Once our customer has updated their Payee information with

correct information and notifies our auctions team, payment may then be

re-issued.
EDUCATION:
Changing Payee Information -https://my.godaddy.com/help/changing-payee-information-1369
Thank

you again for the opportunity to address and bring clarity to the concerns

presented by our customer.
Kindest

regards,Mandy

O’[redacted]Office of

the CEO - [email protected][redacted]Scottsdale,

AZ 85260

After having GoDaddy as a hosting provider for years, I had an SSL certificate accidentally revoked that had been renewed in the past month. After calling them to tell them I had a problem they said the only way it could be fixed would be to purchase another certificate for $150. I will never do business with this company again and I warn you against using their service.

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bringclarity to the concerns presented by the complainant. We have reviewed thismatter and would like to present the following.The complainant acknowledged and agreed to the...

followingagreements upon conducting business with GoDaddy:        GoDaddy Universal Terms of Service·        GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at:[redacted]On January 13, 2013 during an online transaction thecomplainant purchased the Domain Name in question for a 2 year term.On January 25, 2015, per the complainant's accountpreferences, GoDaddy was instructed to automatically renew the Domain Name fora two year term and did so in a good faith effort to honor its agreements withthe complainant. GoDaddy sent renewal notices prior to the expiration dateon:·        October 15, 2014·        November 14, 2014·        December 14, 2014·        December 29, 2014·        January 8, 2015  These notices indicated the Domain Name would beautomatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full controlover the automatic renewal feature. Customers may, at any time, log into theiraccount and modify this preference. Account management is a customer responsibility.   On February 9, 2015 the complainant contacted ourCustomer Care team to request a refund of their most recent renewal of theDomain Name. RESOLUTION: GoDaddy has upheld its agreements in good faith with thecomplainant and honored its terms of service.  As a onetime exception to our Refund Policy we haveprovided the complainant with a refund of $34.34. Please allow 5 to 7 days forthis to reflect with your financial institution.   EDUCATION: The following GoDaddy Support articles may be helpful inthe future to our customer for managing products and services: Managing Renewals for Products and Services -[redacted] Canceling Products –[redacted] Refund Policy –[redacted] Thank you again for the opportunity to address and bringclarity to the concerns presented by the complainant. Best Regards, John McCarthy