GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Arthur Reeves

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant.As previously stated, the .CO domain name registrations which the complainant had purchased were processed via online transactions, without the assistance of a support agent.  The complainant is correct; .CO is the internet country code top-level domain (ccTLD) assigned to the country of Colombia.  A number of businesses choose to also utilize this domain extension to promote their company, as the extension is understood around the world as an abbreviation for “company,” “corporation”, or even “commerce”.   The .CO domain names are also used to provide new and existing customers an opportunity to acquire generic, keyword specific domain names. One advantage of owning a keyword specific .CO domain name is having the ability to rank for better keywords, acquire new customers, and protecting a brand.  Furthermore; with respect to SEO (Search Engine Optimization), [redacted] ranks .CO websites the same as they would rank a .COM domain name.  The complainant may find the information on the following webpage helpful: https://www.godaddy.com/tlds/co-domain.aspx.CO domain name registrations are non-refundable. Any refunds which the complainant is requesting would be provided in accordance with our Refund Policy.  If the complainant chooses not to renew any of their GoDaddy services upon expiration; including any .CO domain name registrations they had purchased, they may manage their account renewal preferences at any time from within their GoDaddy account using the instructions previously provided.  Account management is a customer responsibility.  Thank you again for the opportunity to address and bring clarity to the additional concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.As related to their recurring billing inquiry, we are unable to locate a corresponding account with the information provided by the complainant....

Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account specific details we will gladly investigate their concerns further.The other account referenced by the complainant was addressed in Revdex.com consumer complaint #[redacted] which our office responded to on December 5, 2014. The last renewal transaction within that GoDaddy account was processed on December 2, 2014. There have been no payments made by the complainant within the account since that date. Furthermore, since our response to consumer complaint #[redacted] our records show no attempt made by by the complainant to cancel the services in question. Account management is a customer responsibility.Resolution:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On March 25, 2015, the funds for the December 2, 2014 renewal transaction specified in the previous complaint were withdrawn from GoDaddy and returned to the associated payment method as the result of a chargeback/payment dispute GoDaddy received from the complainant's financial institution. There are no transactions eligible for a refund in the associated GoDaddy account.Education:The complainant might find the following articles useful.Canceling Products -https://www.godaddy.com/help/canceling-products-7468Managing Renewals for Products and Services -https://support.godaddy.com/help/article/725/managing-renewals-for-products-and...⇄ Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Several attempts to get my site up and running took well over a week and well over 25 hours of my billable time. To which they required me to by the wordpress managed hosted service - being told several times by several layers of their support organization that it would fix all my woes... after 1 week they finally got the site up and running only to be told that the site they demanded be migrated to the new service they made me buy could not be migrated over and I would have to do the migration myself -- several promises for help later I finally abandoned hope of migration. The unbillable hours I expended cost me well over 5 yrs of what the godaddy service cost. My client was retiring so I finally left all alone until she retired. My complete and utter dissatisfaction is well documented in Godaddys service records and attempts to put contract policies in the way of pure unmitigated lack of service is a discredit to the aggravation and costs I had to incur. I am simply asking for a refund of unused services per their policy based on lack of service in the form of credit card refund not store credit. 

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with [redacted]:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Microsoft Office Terms of Use• Workspace Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart AgreementThe latest version of these agreements can be found at: [redacted]On May 13, 2015, with the help of one of our chat agents, our customer purchased a Website Builder Business Plus plan that included a free [redacted] Email plan, a free Standard SSL certificate, and a free domain name registration.  They also purchased a Premium Online Store which also included a free domain name.We have reviewed the interactions our customer had with our agents and all of the pre-purchase conversations were related to domain availability and sale pricing.  There were no discussions about the number of email accounts the customer needed.Regarding the email accounts our customer received free with their purchases, the first was a [redacted] Starter Email plan.  This plan provides one inbox, but allows the use of multiple alias accounts.  An alias email address is simply another [redacted] email account in disguise. All of the mail that's sent to an alias email address is received in the original [redacted] email's inbox. Aliases are beneficial for people who have a website and want to have an email address for people to contact them ([redacted]), but still want the mail to go to their inbox.For example, if you have your email address set up as [redacted], and then you create the alias [redacted], all the emails from [redacted] would go to your inbox at [redacted]In addition to the [redacted] email plan, our customer’s Website Builder plan also included free Workspace Email plans.  However, [redacted] and Workspace Email utilize different mail providers and therefore different MX (Mail Exchanger) records.  An MX record is a DNS entry that directs email to the appropriate server for delivery.  You cannot set up a domain name to use more than one mail provider at a time and, in this case, the MX record will determine if the email is delivered to the [redacted] email provider or the Workspace Email provider.RESOLUTION:[redacted] has upheld its agreements in good faith with our customer and honored its terms of service.The customer may choose to use the single [redacted] Starter Email plan which came free with their Website Builder or the multiple Workspace Email accounts that also came free with their Website Builder, but not both.  Based on the customer’s active email accounts, they may wish to use the [redacted] account along with its aliasing to add the extra email addresses for one of their domain names; and, use the free Workspace Email account for their other domain name, or vice versus.  Our 24-hour Customer Care team can work with our customer to identify the best option for their needs and help make any necessary changes.EDUCATION:Managing Email Aliases in Office 365[redacted] Plans[redacted]Add an MX Record[redacted]Workspace Email Help[redacted]For additional help:Our friendly and knowledgeable Customer Care team is standing by to help our customers and can be reached at +[redacted] or by visiting [redacted].com/help for live chat, help articles, and more.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - [redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response.  GoDaddy had sent renewal notices prior to the product expiration date. GoDaddy simply has no control over what happens to the email notice after it leaves our system or how the customer's ISP or email client chooses to handle the email once they receive it. GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry and our Refund Policy, the domain name in question is not eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] Office of the CEO [redacted] GoDaddy.com [redacted] Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 29, 2013 our customer purchased a domain name registration with additional private registration services for a one-year term via an online transaction.  This was for the period ending October 28, 2014.On October 28, 2014; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and associated private registration service and attempted to do so in a good faith effort to honor its agreements with our customer and their financial institution declined payment.  Our customer was subsequently notified of the failed transaction.GoDaddy sent renewal notices prior to the expiration date on:• July 30, 2014• August 29, 2014• September 28, 2014• October 13, 2014• October 23, 2014These notices informed the customer their domain name would be automatically renewed upon expiration unless additional action was taken. Account management is a customer responsibility.On November 9, 2014 the domain name and private registration services was successfully renewed for another one-year term, period ending October 28, 2015.  An email confirmation containing transaction details was sent to our customer. On October 28, 2015; per our customer's account preferences, GoDaddy was again instructed to automatically renew the domain in question for another one-year term and did so, honoring its agreements with the customer.  This is for the period ending October 28, 2016.Email reminders regarding the renewal of the service was sent at the following increments prior to the renewal: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain name would be automatically renewed upon its annual expiration unless additional action was taken.  GoDaddy sent renewal notices prior to latest product renewal on:• July 20, 2015• August 29, 2015• September 28, 2015• October 13, 2015• October 23, 2015GoDaddy provides customers with full control over the automatic renewal feature.  Customers may, at any time, log into their account and modify this preference.  Our customer contacted our 24/7 Customer Care teams following the renewal transaction and was properly informed a refund for the transaction was not applicable.   RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  GoDaddy proactively sent email notifications to our customer which informed them of the pending product renewal.  These notices stated the domain name registration would be automatically renewed upon expiration unless further action was taken.  GoDaddy has paid the associated Registry for our customer’s domain name renewal and cannot absorb the fees incurred due to non-action within their account.  Again, account management is a customer responsibility. If our customer chooses to cancel the domain name registration, as a one-time exception to our Refund Policy and gesture of good will, GoDaddy will provide a refund for the latest private registration portion of the renewal transaction.  Our customer may contact our office directly at [email protected] to notify us of the cancellation. Education:Our customer may also find the following support articles helpful:Managing Renewals for Products and Services –https://support.godaddy.com/help/article/725/managing-renewals-for-products-a...⇄ .CO Domain Names -https://support.godaddy.com/help/article/5806/about-co-domain-namesRefund Policy -https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 17, 2016 our customer purchased several products for 1 year each via an agent. One of the products purchased, Business Premium email, came with a free DocuSign account. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Despite the cost of the DocuSign account being $216, our customer was issued a courtesy refund of $227 to cover the expense of the new account purchase through DocuSign. Our customer also has the use of the products purchased with GoDaddy for one year. Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  The products in question were explicitly advertised with GoDaddy’s Web-Based Email plans, and were also included on the purchase receipt.Online Storage and Online Calendar, as with most GoDaddy products, are separate products, and may not automatically cancel when another product in the account is removed.   GoDaddy attempted to notify our customer proactively via email prior to renewal, and also sent a transaction receipt after the products’ renewal, with both emails sent to the address on file.  GoDaddy simply has no control over what happens to the email notices after leaving our system or how the customer's ISP or email client chooses to handle the email. Additionally, if our customer changes their email address we simply have no way of knowing what their new one is unless they inform us by updating their account. Account management and renewal preferences are solely a customer responsibility and our customer agreed to this upon doing business with GoDaddy. While we make a best effort to partner in our customer's success our customer must also be responsible for their actions or lack thereof.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

The emails I kept from GoDaddy since 2014 are helpful to give constructive criticism here and clarify the issue at hand. FOR THE FULL SET OF MY COMMENTS RESPONDING TO GODADDY'S ALLEGATIONS, DATE BY DATE, PLEASE SEE THE ATTACHED DOCUMENT. A business can have all the terms and conditions it wants. The question is: Is the company above board with its consumers or not so much? Is the practice of giving free products "included" with a chosen plan and then automatically renewing the free products, now with a fee, and without sending the consumer a "purchase receipt" of any kind, fair business practice or even good faith? 
TO ILLUSTRATE FUTHER, THERE IS A DIFFERENCE BETWEEN: 
(1) NOT THE CASE AT HAND - A CONSUMER SPECIFICALLY SIGNING UP FOR A FREE TRIAL AND PROVIDING A CREDIT CARD FOR AUTO-RENEWAL AT THE END OF THE TRIAL PERIOD OF THAT SPECIFIC SERVICE  AND GETING BILLED BY THE COMPANY MONTHLY; AND 
(2) THE CASE AT HAND - A CONSUMER BEING GIVEN FREE PRODUCTS WITH A FEE-PRODUCT ORDERED. THEN AFTER THE CONSUMER (IMMEDIATELY) CANCELS THE FEE-PRODUCT WHICH "INCLUDES" THE FREE PRODUCTS, THE COMPANY KEEPING THE FREE PRODUCT ON THE ACCOUNT AND THEN AUTO-RENEWING THE FREE PRODUCT FOR A FEE (USING THE CREDIT CARD CONSUMER PROVIDED FOR THE FEE-SERVICE), WITHOUT THE COMPANY SENDING THE CONSUMER A "PURCHASE RECEIPT" WITH THE COSTS OF THE PRODUCT THAT SPECIFIES THAT S/HE HAS ACTUALLY PLACED AN ORDER.  THIS BUSINESS PRACTICE IS PARTICULARLY TROUBLESOME WHEN THE COMPANY APPEARS TO SEND PURCHASE RECEIPTS AS A MATTER OF COURSE. IF A COMPANY SENDS PURCHASE RECEIPTS IN ONE INSTANCE, HOW DOES IT JUSTIFY NOT SENDING THEM IN ANOTHER IN GOOD FAITH AND AS FAIR BUSINESS PRACTICE?  IS THAT INTENTIONALLY OBFUSCATING THE BILLING THAT IS TAKING PLACE FROM THE CONSUMER?

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 21, 2015 and January 21, 2016; respectively, per our customer's account preferences, GoDaddy was instructed to automatically renew a domain and did so in a good faith effort to honor its agreements with the customer. Email reminders regarding the renewal of the domain was sent at the following increments prior to the transactions: 90 days, 60 days, 30 days, 15 days and 5 days. These notices stated the domain would be automatically renewed upon its annual expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. GoDaddy does not arbitrarily change the automatic renewal setting on the customer's behalf; account management is a customer responsibility. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the latest renewal transaction was beyond the time period to receive the desired refund. GoDaddy is unable to receive a refund from the registry and refund our customer in turn. The automatic renewal preference associated with the domain in question has been disabled. We encourage our customer to review and manage their account settings to avoid unwanted renewals.Our customer may also find the following articles helpful:Turn Off Auto Renew-[redacted]Refund Policy-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for responding to my complaint. One thing not addressed was the fact that the auto renewal price for the product was 10x the initial price paid. Imagine if you signed up for a Netflix account for 9.99, only to find out that auto-renewing meant you agreed to pay at the new price of $99.99. So I am shocked that you are even allowed to call that an 'auto-renewal' since really you are charging me substantially more for the exact same product
Secondly, while upon digging I did find that you had sent me auto-renewal requests they had all gone straight to my spam folder. Therefore I had no idea the renewal was occurring. 
Thirdly, you guys in your terms of service clearly state that you are able to provide refunds to people who request within a certain timeframe of auto-renewal. However, for some bizarre reason you have a separate policy for .co addresses? I was aware that Go-Daddy had a convenient refund policy which is why I figured I would wait until after an auto-renewal occurred and then request a refund. However instead you have this bizarre clause blocking refunds on .co addresses. I have a theory as to why this is the case - I suspect it is because you offer .co addresses at a substantial discount (which gets suckers like me to sign up), then you jack up the price 10x on the auto-renew and prevent refunds. This is a quintessential sleazy business practice.
I am going to continue making more an more noise about this bad business practice until the situation is rectified and I am refunded the full amount.

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="[redacted]">[redacted]
On March 16 2011, our customer purchased a domain name via online transaction for a 2-year term. This was subsequently renewed automatically. On March 19 2014, the customer elected to renew the domain name manually for a one-year term, and opted to add Protected Registration to the domain in question.  Our Protected Registration service is the highest level of protection for a domain name that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.
On March 17 2016, Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and service in question and did so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification.  Our customer has submitted a request to cancel the protected registration and needs to follow the instructions outlined by our Domain Services to cancel the service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I do not accept the response from GoDaddy. 
I called and CANCELLED ALL of my GoDaddy products in April of 2015. ALL components were cancelled and the failure to remove ALL items was the fault of the GoDaddy telephone customer service representative.  After that time I no longer had access to any GoDaddy accounts.  I cancelled the account.  The website and e-mail services were shut down. No GoDaddy products were used after that date.  
The GoDaddy Customer Service representatives are very difficult to deal with and require constant repetition of requests. It is the fault of the Customer Service representatives that new charges were recorded without my authorization.
I was a GoDaddy Customer since 2008.  I was not new to this company.  When I called in 2015, I called to cancel my ENTIRE account.  That included ALL components. I knew exactly what I was doing and communicated that to the Customer Service representative.  At that time I ENDED my contractual relationship with GoDaddy.com.  GoDaddy.com had no further authorization to charge me for anything.  I did not use any GoDaddy products after that date and did not have access to any GoDaddy accounts.
I affirm my request for refund of these charges.
Thank you.
 
GoDaddy was not authorized to bill me for any items after I called to cancel my entire account.

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx

class="">On February 4, 2014 our customer purchased a domain name with Private Registration Services and a Website Builder Business hosting plan for one year each via a support representative over the phone. At the end of the one year term, the Website Builder Business hosting plan was reverted to a monthly billing cycle by our customer; the domain name and Private Registration Services were renewed for an additional year on February 5, 2015 by our customer via a support representative over the phone. In accordance with our customers’ account preferences, GoDaddy was instructed to automatically renew the Website Builder Business hosting plan on a monthly basis and has done so in a good faith effort to honor its agreements with our customer. Courtesy renewal confirmation emails have been sent after each monthly billing.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Contrary to our customers’ statement, the domain name only was allowed to fail billing and expire from the account due to the cost of renewing. No additional products or services were canceled from the account.
The transactions in question are beyond refund eligibility. We encourage our customer to take an active role in managing their account settings which may help avoid further undesired product renewals. If our customer wishes to discontinue the use of their remaining products, they will need to cancel said products prior to future billing. Account management is a customer responsibility. 
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer. Kindest regards, Terri H[redacted]
Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]...

On April 24, 2016 a domain within our customer’s account expired. Per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and attempted to do so in a good faith effort to honor its agreements with our customer however, our customer's financial institution declined payment.  GoDaddy proactively sent multiple notices pre- and post-expiration to our customer.GoDaddy sent renewal notices prior to the expiration:• January 25, 2016• February 24, 2016• March 25, 2016• April 9, 2016• April 19, 2016GoDaddy also sent notices after the expiration:• April 25, 2016• April 29, 2016• May 6, 2016These notices informed our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.As the domain was not renewed in a timely manner, it has entered a Redemption period, requiring additional fees to recover.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since 2012, GoDaddy has provided our customer $140.00 in the form of redemption fee reductions due to failure to renew domains in a timely manner.  GoDaddy will not continue to absorb costs due to account mismanagement. Our customer may find the following articles helpful:Recovering Expired Domain Names-[redacted]What happens after domain names expire? -[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx...

On April 25, 2011, our customer purchased the domain in question for a 5-year term via online transaction.On April 26, 2016, GoDaddy was instructed per our customer's account preferences to automatically renew the domain in question for an additional 5-year term and did so in a good faith effort to honor its agreements with our customer.  GoDaddy sent renewal notices prior to the expiration date, including on:• March 26, 2016• April 20, 2016These notices informed our customer their expiring domain would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On April 26, 2016, our customer contacted GoDaddy and was unable to provide requested account validation information.  GoDaddy takes our customer's privacy very seriously, and does not randomly provide access to accounts without the proper security validation.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has been correctly informed that the domain renewal is no longer refund-eligible.  Our customer has other options to utilize such as auctioning/selling the domain, or canceling the domain. We encourage our customer to review and manage their account settings to prevent further unwanted renewals.  The following links should be helpful to our customer.Turn Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its previous response.  Account management is a customer responsibility.  Customers may, at any time, log into their account and modify account renewal preferences.  Most products set to automatic renewal will renew for a length equal to the original purchase term.  Furthermore, GoDaddy sent renewal notices to our customer prior to the expiration date, including on March 19, 2016, notices that our customer admittedly disregarded.  These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.GoDaddy’s Refund Policy can be found at the following link:https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Sir or Madam,
This is my response to your response to my complaint to Revdex.com about my GoDaddy account being automatically renewed at full price for two years.  My major complaints were not that your system renewed my account, but how the account was renewed and that your refund policy was not stated in your system generated renewal email.  Let me repeat my points:
1) Not anywhere in the renewal notice that I have only 30 days to cancel or change the plan
2) Not anywhere in the renewal notice that the auto-renewal will renew my account for two years of service.  By contrast, by logging onto my account, if I choose to renew my service, I have the option to choose 1 month, 1 year or 2 two years.
BTW, your referred me to your company refund policy page: https://www.godaddy.com/help/refund-policy-19963, unfortunately, the page does not exist as shown in the attachment.
I am disappointed that as a public company, GoDaddy completely forgoes customer's interest, for example, by maximizing the auto renewal to 2 years with full and inflated monthly charges.

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy does not block listings from being updated by other services such as [redacted] and has no control over the content in question. We suggest our customer continue to work with [redacted] and [redacted] to resolve their concerns. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy