GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 3, 2011, our...

customer purchased 3 domains, each for a 5-year term, via online transaction.  During this transaction, our customer added Protected Registration to the domains.  Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service is functioning as advertised, keeping the domain from being canceled without proof of identification.Our customer submitted their request to cancel the Protected Registration service on May 6, 2016.  Our Domain Services team provided options to our customer via email to continue with the Protected Registration cancellation process.  It is the customer’s responsibility to submit this information, and we highly recommend they continue working with our Domain Services team.Our customer can also update any of their contact preferences at any time by utilizing the instructions at the following link:  http://support.godaddy.com/help/article/6063.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

While I do not disagree with the facts as stated by GoDaddy, I have explained, many times, to their people that the person that was originally the registrant is not longer connected to this business. I have asked what I can do to become qualified to cancel this website (that I am no longer using.) I have received several recommendations, mostly related to cancelling my credit card and not allowing godaddy to charge me (note: THIS RECOMMENDATION WAS FROM THEIR PEOPLE!)
I simply need to cancel this account. The registrant is no longer in the picture and has not been for over six years. There must be a way for this account to be cancelled. I cannot believe that GoDaddy will simply continue to charge me for an account I no longer want --forever.  I am merely trying to do the right thing. Go daddy employees have told me the only people that can fix this are the people in charge of a special department -- but that department DOES NOT talk to anyone in person. 
I have tried all of the recommended steps and continue to get the email that says they will not help me.  They certainly had no trouble charging my credit card over these past years!
Perhaps a live person can reach out to me and we con resolve this issue.
 
Bob G[redacted]

GoDaddy states that on April 2, 2012 I agreed and paid for a four year renewal.  That is true.  However, GoDaddy then states that on May 7, 2016 they renewed my the domain name in question for one year.  That is not true, they renewed it for four years.  I'm sure they did notify me, but I still have a relivant domain name registered with them and assumed the notice was regarding that domain.  I have not lived in the city or county where the domain name in question is relivant for over three and a half years and had completely forgotten about it until I got the bill on my credit card for a four year renewal.  I immediately (same day) called them to cancil and was told it couldn't be done.  That was 23 days after the charge was made.  I later found out that their grace pperiod is 21 days, so I missed it by two days. If they had truely renewed it for one year, that would be fine, but they didn't, they renewed it for four years and charge me for four years.  This is very poor customer relations and I want everyone that is, or might do business to know how they treat their clients.

PS: They recently sent me an Account Status email and the domain name in question isn't listed.  It's not the money that's important, it's the way they conduct business.

GoDaddy led me to believe I was still receiving the [redacted] discount they never informed me that they stopped offering it. Any normal business operating in good faith would let its clients know that they are no longer receiving a discounted rate. I AM CURRENTLY OFFERING TO SETTLE THIS DISPUTE FOR THE DIFFERENCE BETWEEN WHAT I PAID AND THE [redacted] DISCOUNT HAD IT REMAINED IN EFFECT. If my offer is rejected I will bring a class action lawsuit against Godaddy on behalf of all [redacted] members in the class. This is my last and final offer before I proceed with litigation.

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:

href="https://www.godaddy.com/legal-agreements.aspx">https://www.godaddy.com/...⇄ /> Our customer contacted GoDaddy’s customer care teams and was properly advised that their auction purchase was not eligible for use with the discount code the customer provided.
GoDaddy provides various promotional offers to our customers in for purchase of new products and renewals of existing ones. However, some products may not be eligible for discounts. Our customer can reference the original offer as these offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.
Our customer did not process the payment for the domains in which they won via auction within three days. As such GoDaddy’s auctions team processed the payments for all domains won via auctions in accordance with GoDaddy Auctions Agreement which our customer agreed to upon purchasing their auction membership.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. If the customer has any concerns regarding applicable discounts specifically related to domain auctions as well as any additional concerns regarding an auction win processed on their behalf due to an auction win, the customer may contact GoDaddy’s auctions team directly at [email protected]
Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

This company support is absolutely by far the worst support on this planet, not only is this effecting my business, but I have no control over anything, they chose to respond days after and are not willing to help with solving the problem. They are trying to resolve problems by charging more money for things I do not need, almost as extortion to purchase additional services.

I have a shared hosting account that was hacked, so I removed all the malicious content, it took them over 7 days to review, I called everyday for 7 days STRAIGHT from June 6th, its is now the 14th. They are trying to get me to buy a service to scan the files all the other website are saying my site is fine, GOOGLE, SUCURI, and others. Even after all the hassle the tech support team has still not given me a scan of the malicious files once again they want me to buy a service. I have siteground and bluehost they help me find the files not to compromise the service. I think go-daddy injects the files to flag their own servers to charge clients money. I been with godaddy for over 7 years now.

Ultimately my busy season selling tickets online is this week, and I have no way of getting them the tickets I AM DEAD IN THE WATER! They could careless, one of the worst businesses ever, they should be shut down and sued.

My partner had a website hosted by GoDaddy.

He died last October 2015. They helped themselves to another payment for this year, will not repay it, and to add insult to injury send me chirpy emails about how well it is doing.

I tried phoning them, the young child that answered the phone said they had never had a customer die on them before, did not know what to do.

Do not deal with them, run screaming if they suggest doing business with you, they are not capable people

GoDaddy is the biggest offender of ethics I've ever seen! GoDaddy is the most unethical company and has to be stopped! I'm trying to buy a domain name that has NO significance to anyone but my website / business name! GoDaddy is holding the domain name hostage for $9,500.00! They claim it's a Premium name - it is NOT! They only claim this because it's 4 characters but the characters don't spell a name or reference anything - it's just my business abbreviation with a RANDOM NUMBER included! Now I don't have a way to conduct my business! This domain would fit on my license plates, on my business cards, on flyers, and just make it easier for me and my customers! But GoDaddy is impeding my RIGHT to conduct commerce!

I have been using GoDaddy for many years to host various websites. All in all it's been an excellent experience, their website is easy to use and the customer service seems good. I am writing this right now because I just got off the phone with the billing department and after a 2 minute wait my issue was resolved in a total of roughly 5 minutes. I GREATLY appreciate that! I am happy to deal with a company like this that will take care of any issues expeditiously and is straight forward. Thank you.

I am a Godaddy client (not for too long) and have VPS, which is terrible and their support is even worse.

You must contact support ONLY via chat and they simply put on a queue.

My VPS has been completely down for at least 12 hours now, and after contacting them several times via chat, they only tell me that it is on queue for Admin to review it, whicle the server is completely down, so we cant use email, or access our site...How great is that for a company that claims "Award winning support"....

Don't waste you time, money and sanity with Godaddy.

I attempted to employ GoDaddy as the hosting site for my domain name. After several attempts to navigate their signup Web page, I was finally able to open an account (took about 45 minutes with several starts and technical failures).

When I attempted to identify my pre-registered domain name I received a "Request Timed Out" message from GoDaddy. This message locked my browser and I was forced to relaunch it. Attempting to call their support line I was informed that wait times were 10 minutes or longer. Opting for email support I asked that my account be cancelled and that the GoDaddy charge (the only part of this venture that was successful) be credited back to my bank account.

24 hours later I received an email from GoDaddy support telling me I needed to log onto their site and request an "in store credit". GoDaddy has not refunded my money and they never provided the promised service.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...

GoDaddy:•               Universal Terms of Service Agreement•               Domain Registration Agreement•               Website Builder Service AgreementThe latest version of these agreements may be viewed at[redacted]://[redacted].Per our customer's account preferences, GoDaddy was instructed to automatically renew the customer's products to the assigned payment method and did so in a good-faith effort to honor its agreements with the customer. Account management including having up to date payment methods on file, is the customer's responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer. As a one-time exception, we have refunded the orders in question back to the original payment method. Thank you again for the opportunity to address the concerns presented by our valuable customer.Kindest regards, [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following.Prior to the original purchase of products and services, our customer agreed to the following...

agreements:* Universal Terms of Service Agreement* Website Builder Service AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.[redacted]Our customer has not contacted our 24/7 Support teams for assistance and has a history of filing Revdex.com complaints without doing so. The Website Builder plan in question could have been canceled from within the account and the refund issued if our Support teams had been contacted for assistance either via phone or chat. RESOLUTION:Go Daddy acted in good faith to uphold agreements with our customer. We have canceled the unused Website Builder plan and issued a refund to the payment method on file.   EDUCATION:The customer can cancel products from within their account online by following the instructions online at: https://[redacted]To access our chat feature our customer can visit support.godaddy.com and click the “Chat With Us” button. Should our customer have any remaining questions in regards to the management of the domains or the Go Daddy account, our customer support teams are available 24x7 at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The .ASIA domain in question was offered by a third-party for sale via GoDaddy’s Auctions website.  On April 14, 2014 the complainant completed a transaction to purchase the domain, which was then moved to their GoDaddy customer account on April 18, 2014.  These domains have specific residency requirements which the complainant was advised to update on multiple occasions to activate the domain.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain name in question is available in the complainant’s account, however they will need to fully update the contact information for the domain before it would be active for use.  As the domain is already available in the complainant’s account, we are unable to provide the requested refund.EDUCATION:Certain country-specific top-level domains (TLDs) such as .ASIA have residency requirements that must be met.  In this case, the complainant would need to update their CED contact information to re-activate the domain.  The CED contact is the party responsible for the domain. The complainant may find the following link useful:About .asia Domain Names[redacted]The complainant will want to review the section entitled “Can I update the contact information for .asia domain names?” for further information on the steps needed to update the CED contact information.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Our records indicate that our customer’s second upgrade (from 90 GB to 120 GB of storage space) required that GoDaddy migrate the server from one platform to another with more available space.  This migration completed within 5 hours of purchase.  However, we cannot verify what our customer may or may not have seen prior to the upgrade.  As stated previously, our customer did not contact our support staff until after the second upgrade on November 1.  After the upgrade migration completed, the available space of 120 GB was verified by our server administrators. To avoid the possibility of any future confusion, we recommend that our customer contact our 24-hour Customer Care staff if they have any questions related to their server’s specifications.  While we cannot find where GoDaddy erred, we hope that our customer sees our courtesy refund as the gesture of good will for which it was intended and we certainly apologize for any inconvenience the customer may have experienced.  Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term.  This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain.  This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name.  They may now cancel the domain name registration from within their account.  Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Since our previous interaction our customer has provided the two IP addresses in question directly to this office.  An unblock request for those addresses was submitted on November 26, 2014, and this request was confirmed to our customer by email. While GoDaddy can request the unblock of an IP address, it is up to the provider to honor our request. As previously stated, blocked IP addresses will typically be automatically de-listed after 7 days.  Again, our office has communicated directly with our customer in response to a posted Revdex.com review submitted by them prior to the current complaint. At this time, if our customer has continued to received bounced emails they will need to contact the recipient email provider as GoDaddy has requested an unblock. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.

Regards,