GoDaddy.com

I set up monthly subscription account with GoDaddy for my Elementary School's PTA/PTO Organization. We were going to switch from a PTA to a PTO, and wanted to make sure we'd have a domain. This was last year, May 2015. It became apparent that for many reasons, we weren't able to make the change...and stuck with the PTA. Cut to today...I was reviewing some PayPal Account charges and discovered that at the end of May, I was charged a whopping $400+ for a domain, a webstore (that I never signed up for), and email. All of these charges were for items that were never used...not once. When I called today (June 28th, 2016) to try to discuss this situation...I was told it was over 30 days and there was nothing I could do. Sickened by such pathetic customer service I hung up and waited until my husband came home. After speaking to him, I really felt like surely someone would be willing to work with me....Okay...so I am outside the 30 day full refund policy (which I still think is pretty shifty), but surely the can charge me for the last 6 weeks of service, and refund the remainder. You know they will be selling the domain name right away. I also never agreed to the webstore or email addresses...but silence apparently means you give your consent to get taken. I called back a second time and spoke with another Customer Service Rep. He was very calm and pleasant...but also no help. I asked if a manager could help me. He said no. I asked if I could have write someone or bring to anyone else's attention -- was not trying to be unreasonable, was not yelling (though it would have vented some frustration), simply wanted to speak to someone that would apply common sense and work with a customer. No dice. I was told over and over that 30 days had come and gone and that's it. No opportunity for any refund, assistance, no possibility for a pro-rated solution. I just donated over $400 to GoDaddy's bottom line with no chance of discussion.

How is this legal? I’m essentially being charged for a full year…though I would have chosen to do it in monthly installments…no webstore (we didn’t need nor agree to that)…and emails are needed. All things I was charged for without consent. Go Daddy knows that I never used it….so isn’t it reasonable that I pay at most for 2 months service…and get refunded the rest of the year’s premium??

At minimum...shouldn't there be a process for customers to write in to someone other than a customer service operator to discuss possibilities for coming to a compromise? I just find it really pathetic that a major company can actually charge you for something you didn't agree to or use and you have no recourse.

Surely, other non-profits and schools need to be warned about this as Go Daddy sets themself up to be business that provides a inexpensive, hassle free way to get domains...and then upcharge you for products without permission and then refuses to do what is right. Stand by your product fellows, and work with customers, don't stick it to them every opportunity you can!

Look out for Godaddy cause they won't look out for you! I have been a customer of Godaddy's for 14 years, I have been using their domain registration services as well as their hosting services for myself and many of my clients throughout this time. I am a website designer and developer so hosting companies are crucial to me and to my clients. Recently, I called their technical support because I noticed I was being billed twice for what I thought was the same service. I noticed this exactly 4 hours past the 30-day refund policy, so Godaddy won't refund my money, even though their technical support person told me to move my files over and cancel that account. That is a different issue, but definitely says something about how they value their customers. What my complaint is about and what you should be concerned with if you're considering Godaddy as a host is, recently I have come to find out with mine and two of my clients websites, that Godaddy does not update their servers automatically for their customers, and even though their servers and the software on them are outdated they also don't switch you over to a newer one, unless you are willing to pay more fees. For example, Wordpress has been a widely used website development platform for years now. Recently I've had to call Godaddy three times to get my clients servers updated to allow them to run Wordpress sites because their servers are so slow. Godaddy even says it supports Wordpress websites, but that is only available if you pay all these fees to switch you over. I have recently realized that Godaddy doesn't care about their customers, they are more concerned with spending millions of dollars on their Superbowl commercials and not looking out for their customers or treating their customers with common courtesy. They don't value loyalty and therefore I will definitely be spending my time looking at other hosting providers versus calling Godaddy support again, I think that is a better use of my time.

This company should not be allowed to continue business in the USA, they do not have the ability to manage their products properly, and is costing are country millions of dollars a day I am sure.

The service in question is the shared hosting service..I have been devlopeing websites for 15 years, and in the last 3 years mainly, godaddy has gone from ok to the worst in the business.

The websites continually get hacked, they continually crash, and the customer service is rude, ignorant, and incapable of properly helping the client.

There is nothing you can do once you have signed up with them, except to pay someone like me to move it to another server, they will not help you, and they will not offer any type of support, other then to say that it is simply not their fault, without even looking at the issue.

The amount of time, money, and anger put into hosting sites on godaddy is wrong, anyone who signs up for godaddy shared web servers will not be happy, and simply become another angry american for the day.

I hope this review stops at least one person from signing up with this business, in my opinion, they are currently the worst company doing business as a web service provider.

I feel it is very important to let others know that I have not been tendered to from the go daddy site. I paid (not much money) over a month ago for an email address, that they can not get working for me-they made me pay more money just to get into an email that was not working. They got me in for a week and now nothing, they have made me change my password almost a dozen times. If their business needed to get up and running at this snails pace they would be out of business. I have asked to have them refund my money and release my domain, so that I can use another server and they will not. Please let people know that they have flaws that they are not fixing and can leave you in a situation of being completely stuck by them. I started this business 5 weeks ago, have spent hundreds of dollars on promo with the email set up through them that does not work. Very polite people on the phone, but never have fixed my problem to the end. I hope they get these reports!!

I was charged an unwanted renewal of $148.50 for 3 domains on 2/5/2015. I wasn't informed of the action. They just went ahead and charged me for it, because that's what they do , take your money without your approval. If they were indeed an ethical fair business, like they say and cared for the customer they should have called me. Now when I was informed by my bank that there was an unauthorized charge on my card I called godaddy right away to sort it out. Apparently when I called on 2/10/2015, they told me I was out of the 5 days return policy (cause people have nothing else to do but check on godaddy everyday) and they can't refund me. 5 days return policy?! Only a day after that and you can't issue a refund? That's not only ridiculous, it's outrageous. This company lacks in professionalism enormously.

We renewed a domain with GoDaddy, they took payment for the domain and did not renew. The day it expired they emailed saying the domain expired. So I renewed and paid again. At this point goDaddy had taken $60 from my card for the domain renewal. The domain still did not renew. The domain was down for days, until I transferred it away from them. They promised they would call me back at 9:30AM their timezone, and did not. I chased up at 10:30AM and they said. There is not domain support until Monday at 9:30 their time.

They have failed to call me back, or refund the double charge. This is the second time this has happened.

This company has caused me unneeded stress. Their customer service DOES NOT EXIST. All they do is continually tell you that things will be fixed in 12 - 72 hours. Once 72 hours passes, they are nowhere to be found for support. The worst experience ever! Their website builder 7 has crashed (something I'm paying for by the way) and all my webpages that I developed (my website) are gone and so is my access to website builder 7. I can not edit my website and they are in no hurry to help me. I don't how they can legally be in business. Currently I am losing business and development time because of them. They are extremely frustrating, I would avoid them if you like your health.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

Our customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•         Universal Terms of Service Agreement

•         Hosting Agreement

The latest version of these agreements may be found at:

As part of the above agreements, and in conjunction with GoDaddy's refund policy, hosting and calendar purchases are only refundable within 45 days of original registration.  Our customer purchased both products in September of 2013.

We appreciate the customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers. GoDaddy strives to offer the best service levels in the industry.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

As a one-time exception we have cashed out the current In Store Credit amount of $366.89. Our customer should receive the refund in 5-7 business days and it will be returned to the original payment method. Going forward all refund requests will strictly follow our Refund Policy, without exception.

Education:

GoDaddy’s Refund Policy can be viewed online at the link below. [redacted]

Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.

Best Regards,

Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

•    Universal Terms of Service Agreement

•    Domain Name Registration Agreement

•    Domain Name Proxy Agreement

•    Hosting Agreement

The latest version of these agreements can be found at: [redacted]

On September 24, 2014 the complainant purchased GoDaddy’s starter Managed [redacted] shared hosting via an online transaction for a one year term. This product offering included a one-year domain registration.  The complainant also opted to purchase Private Registration for this domain.

 

On October 23, 2014 the complainant contacted GoDaddy’s customer care center to cancel these products and request a refund.  As part of the terms of the offer the complainant agreed to, any eligible hosting refunds provided would be less the retail cost of the domain in question, as the domain was outside of refund eligibility time frames.   The domain retail cost in this case, exceeded the amount the complainant paid for the entire offer. As a goodwill gesture, the complainant was provided a refund of their Private Registration purchase, a total of $7.99.

Resolution:

GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.

As an additional goodwill gesture, we have fully refunded the additional products purchased, an overall total of $20.17.  Additionally, we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns will be reviewed in an effort to identify improvement opportunities.  GoDaddy strives to offer the best service levels in the industry.

Education:

Future refunds will be provided in accordance with GoDaddy’s refund policy, included at the URL listed below for the complainant’s convenience:

Refund Policy

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO - GoDaddy

[redacted], AZ [redacted]

###-###-#### Phone

###-###-#### Fax

Thank you for the response. I had already stated that "I understand your terms and conditions will state that renewal pricing is different" and that I was ok with it. So copying and pasting your standard template reply just to satisfy Revdex.com guidelines is pretty lame customer service. Perhaps you get so many Revdex.com complaints that you can't answer them personally.I'm happy with the price of the renewal - my primary dispute is that it's not fair or concise to display "promotional" or "new product" prices to customers who LOG IN TO THEIR ACCOUNT and then click RENEW. Seems reasonable to me.Note to Revdex.com - if you really want to provide a great service, perhaps you should consider requiring businesses to give individual responses rather than copy/paste templates.

Regards,[redacted]

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Workspace Service Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted].Contrary to the complainant’s understanding, their GoDaddy account has not been merged with any other account. The complainant appears to have enabled 2-Step Authentication on their customer account, used as an added layer of security.  This requires any account holder who enables it to provide a numeric code along with their normal validation information to access the account.  As the complainant was no longer receiving the necessary codes to access their customer account, our customer care team provided the complainant with the information to have the Two Step Authentication removed.  This process involves providing requested verification information.As with all service providers, GoDaddy will filter or block emails that may be potentially harmful to the health and stability of our network and servers, however GoDaddy does not “read” user email messages.  One of GoDaddy’s goals is to balance our responsibility as a service provider to help eliminate spam from entering our system, while at the same time providing our end users with options. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the complainant has provided the requested verification information, Two Step Authentication has been removed from the complainant’s account, and they should be able to access it at any time.  As such, we believe the complainant’s concerns to be resolved.EDUCATION:If the complainant experiences any further issues logging into their account, GoDaddy offers account and password retrieval options via our website.  Our 24/7 customer care team is also happy to assist the complainant via phone at [redacted].If the complainant is nearly exceeding the disk space allotted for their Webmail, they can delete and purge email messages after logging into the email account, or can choose to access their GoDaddy customer account and purchase additional disk space.  Additionally, if the complainant is concerned for their account security, we recommend they follow widely accepted best practices such as resetting their password, updating their PIN, and not providing account information to any other parties.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GoDaddy customer support states that there was a problem with my configuration file, yet, this same code works in 4 other hosting environments, I can attach proof of this if required.GoDaddy states:"Our customer was advised to review their code as we do not offer support for custom scripting"On the 17th of December, I was speaking to a customer support representative, and they modified my scripting code which caused the application to completely crash. The support representative also stated that the problem has been resolved, when in fact it wasn't. I have proof with a time-stamp on the file which proves the file was modified by customer support within the time frame and proof that this was a scripting file. GoDaddy claims to not offer scripting support, but yet they change scripting files and do not remove their test data when complete. They tend to push their problems onto the customer and state that they do not offer support with fixing this. Again, I have proof of 4 instances where this occurred. I can attach if required.GoDaddy states:"During subsequent interactions, our customer was again advised that the issue was with their coding. It appears our customer did not follow through with the suggestions from our support staff." GoDaddy advised me there was a problem with Application Trust. I advise GoDaddy that my application does not require extra Trust and that this 'solution' was simply impossible. I believe that the technical support isn't fully aware of how [redacted] applications fully work. The advice they were offering me sounded like somebody who ha very little experience of how [redacted] applications work. I told th support staff that this solution was impossible and it seems like they didn't understand the technology or my problem. I believe GoDaddy are hosting solutions in which they do not have the knowledge to support. They pass of their problems to the customer and attempt to remove all of their responsibility in the matter. I have a full chat log of talking with the customer service team about an issue with a 503 error. I can also provide this is required. I have a written letter from a Certified Microsoft Professional stating that this information provided to me by customer support was very poor and very inaccurate. Again, I can provide this chat log and this signed letter at your request.I have also experienced slow FTP transfers with GoDaddy and a lot of timeouts when trying to upload data to my shared hosting server. I contacted support about this and received very little help in solving the matter. Some of the files within my hosting dissappered and files had been modified without my consent.I have 5 other people who will write testimonies to this effect as I live with 5 other people and they were with me during the support calls I made. O Monday the 15th of December, I was talking with Godaddy support for 7 hours. Again, I have a full chat log available of this and proof of the representative giving false, bad and incorrect information to aide my issue.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Additionally, we appreciate that GoDaddy has rectified the issue with the Google search.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:· Universal Terms of Service· Hosting AgreementThe latest version of these agreements can be found at: [redacted]The complainant purchased a Virtual Private Server on January 29, 2015. This product provides the complainant with full control over their website(s) and it is the responsibility of our customers to run, secure and maintain their own server with this product purchase.On May 9, 2015 the complainant contacted our 24/7 Customer Care support team as they were unable to access their server control panel.  The customer did have access to maintain their server through SSH but was unaware of how to do so. The complainant had an abundance of files on the server causing the drive to be full and to be over their inode limit (total number of files/directories allowed). At this time our support team advised the complainant of their responsibility to manage the server and the complainant let us know they would like help in getting this matter resolved beyond our normal support offerings for a Virtual Private Server.  As such, the complainant was offered our expert services team to help resolve the issue for an additional fee as it was beyond our scope of support. This service was to help the remove the files from the server to help the complainant regain access to the control panel and manage their server moving forward.  The complainant agreed to the service with a charge of $79.00 on May 9, 2015.  The complainant was notified via email the same day that files were removed, including from which directory, to provide access to the server with the expectation thecomplainant must review their remaining files and monitor their file structure usage moving forward.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy provided the requested additional services to the complainant to help regain access to the server to be managed through the control panel. It is a customer responsibility to manage, maintain and secure their own Virtual Private Server.As a goodwill gesture to the complainant we have refunded the expert services charge as a onetime exception. Please allow 5-7 business days for the refund to be reflected to the payment method by the financial institution. EDUCATION:The complainant may find our Fully-Managed server offerings better suit their needs as it provides a more robust level of server support. Fully-Managed server information can be found here: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,[redacted]

[redacted]

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I was notified to be given nine extra days I must of misread the 3 extra months I would appreciate the extension and would gladly accept thank you.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please see the deposit dates referenced in the message. No deposit of any kind has been made on those dates even after working with Godaddy staff to correct the issue which has been confirmed twice by their staff as resolved. 

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have since had my account merged back to my original 1st account (A) and would like GoDaddy to do as stated by providing me with the basic managed [redacted] membership: "If the complainant does not wish to use the Website Builder plan, they can cancel it from Account B, and GoDaddy will provide them with Basic Managed [redacted] hosting for a one-year term in its place as a goodwill gesture."

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. GoDaddy fixed the customer’s contact form by disabling a shadow-effect feature that was causing the trouble.  As we mentioned previously, this feature will be fixed in a future update.On June 30, 2015, we explained to the customer:  “When you add or edit your website's buttons, shapes, text boxes, and other elements, you can select to modify the element's settings.  (Just select the element, then click on the little cog/gear icon to get to the settings.  Some elements also have an Advanced Settings link, as well.  For those elements that support the feature, you can chose a shadow effect which will give your site a perception of depth by placing a shadow gradient around the individual elements.  (You likely did not even notice this since your website has a black background and does not show the shadow effect as well as a website with a lighter background.)As for why it was working previously but not now, it is likely that a recent update to the application that re-renders the site in the mobile environment is having a conflict with the feature.”As mentioned above, because the customer’s website is utilizing a black background, the shadow effect is not even visible to viewers of the site.  Therefore, we have advised our customer not to re-enable the shadow effect else they may cause their contact form to stop working once again.I hope this has brought some understanding to the concerns presented by our customer.Kindest regards,[redacted] Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260