Goedeker's

Complaint: ***
I am rejecting this response because:I received email from Goedekers about replacement order was issued last Thursday 11-16/with ship date 11/19/, every single day I will check the status and the
shipping date will move forward, today will show a shipping date 11-24/and nothing is shipped yet...We cannot afford to wait weeks for them to play their gamesIf they cannot ship the replacement on time, we don't need it, I will order from different store
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: As a consumer I should have not had to contact the Revdex.com to get a responseI want a refund and they can come pick up this chairThere has been no apology or any other solution
other than they will send the legs.
Sincerely,
*** ***

We are sorry for the problem and are refunding the customer $for the damage

This was not a Goedeker mistake but a *** mistakeWe get daily inventory feeds directly from *** and they showed it as available and only after we placed the order did they inform us the model was discontinued. We are sorry for the error and poor inventory control from
*** but are unable to cut the priceWe would be willing to discount the new model $to compensate for ***'s error and offer a year major component warranty

Refund was processed on the 20th and his bankcard holder should show thisHe should check with his credit card bank if he still does not see his refund as sometimes they can take or days

This was incorrect and customer will be refunded in full

Complaint: ***
I am rejecting this response because:"The customer signed for and received delivery on March 13, 2018." No, the washing machine was delivered on March 16th. No one was home and no one signed forI have a picture and text from the delivery people which I will forward to the Revdex.com to prove this if necessary. The customer contacted us on March 19, to advise us there was an issue with the washing machine drainingWe advised the customer that since the machine was installed, we would need to have a service technician come out and look at the washing machine under the manufacturer warrantyThe last correspondence with the customer was on March 19, 2018. We ordered a brand new washing machine and we expect it to function as such. We did not order a machine that was broken or defective and in need of repair. New means new and that is should function as such. If we wanted to spend our time and effort in repairing a machine we would have done so with our old one. The reason we spent our hard earned money to buy a new one was to avoid a repair. A brand new machine does not need to be repaired. There is no logic in expecting someone to pay for a broken or defective item being sold as new. In an attempt to resolve this dispute we reached out to the customer to have a service technician come out and correct the draining issue the customer is having under the warranty on the machineThe customer is refusing any resolutions that we have offered to themWe have found a technician who will service the unit under warranty and we are willing to set up service for this customerIf the customer is not wanting to take service to repair the draining issue, we are willing to take return of the washing machineThe customer will need to have the machine shipped back in perfect condition (no dents or scratches), with all original packing materials, and all accessories that came with the unitOnce the customer has shipped the machine back they will need to provide us with tracking information so that we may be able to track the return.We received a call from the customer service manager AFTER filing a dispute with the credit card company. Again we will not accept a repair to what is supposed to be a brand new washing machine and want replaced or refunded. We did not order a broken or defective machine. The company shipped a machine which is broken or defective which is their problem, and the cost of doing business. We have been told that not only will we be responsible for the cost of return shipping, but also their shipping to us of a broken or defective machine - REALLY! And by the way on your Recorded Line I noted it was delivered scratched. We want either a replacement or full refund period.
Sincerely,
*** ***

Item had shipped as we told the customer at the time they called.We are happy to refund the customer in full minus shipping charges which are not refundableIf customer wants to ship the item back to us as son as we receive it we will refund in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me provided that the full refund of $is credited to my account prior to the pick up of the
cabinet -- the pick up arrangements to be a date and time mutually agreed to
Sincerely,
*** ***

The customer did finally get the correct parts from ***We are sorry for the delay and the poor service from Ashley to our customer and we will work to do our best to insure this is not repeated

Product had already shipped when customer called. Our site is clear once product has shipped they will have to pay return charges

Wish we could get a shipper to do this reasonably but we cannotMany times we do not know there will be charges until be send to the shipper and they let us know they cannot deliver to the specified area and we need to try to find another company who can deliverThe shipping was more than the item. Once again we do apologize and have refunded the customer

We are sorry for the problemWe refunded the customer everything except for the shipping charges as shipping is not refundable

Complaint: ***
I am rejecting this response because:We have already submitted pictures with proof that there is >in difference in padding between the left and right armThis difference cannot possibly be and acceptable in all units from ***If so, there is clearly a defect in the manufacturing process.What is the next step?
Sincerely,
*** ***

We are sorry for the delay in the orderWe did order this immediately from the manufacturer and we shipped it as soon as it was finished at the manufacturerThe last piece is scheduled to be delivered next Wednesday Oct

We will refund the customer for the parts

As soon as customer notifies us the units are boxed and ready for pickup it will be scheduled

The customer signed for and received delivery on March 13, The customer contacted us on March 19, to advise us there was an issue with the washing machine drainingWe advised the customer that since the machine was installed, we would need to have a service technician come out and
look at the washing machine under the manufacturer warrantyThe last correspondence with the customer was on March 19, 2018. In an attempt to resolve this dispute we reached out to the customer to have a service technician come out and correct the draining issue the customer is having under the warranty on the machineThe customer is refusing any resolutions that we have offered to themWe have found a technician who will service the unit under warranty and we are willing to set up service for this customerIf the customer is not wanting to take service to repair the draining issue, we are willing to take return of the washing machineThe customer will need to have the machine shipped back in perfect condition (no dents or scratches), with all original packing materials, and all accessories that came with the unitOnce the customer has shipped the machine back they will need to provide us with tracking information so that we may be able to track the return

We are sorry this customers order is one of those that do not ship for free as it is outside our carriers delivery lanesOur site states free shipping on most ordersThis is the exact language:In most cases, we will be able to ship your purchase for freeHowever, in some cases a shipping charge
may need to be added (depending on your area), or shipping may not be available at all

The desk is as advertised and we are sorry if the customer is not happyWe have reviewed the images and the pictures of the desk and reviewed with the vendor and they feel the picture and website image are the sameWe will take the unit back and refund the customer but they will have to pay the
return shipping