Goedeker's

Initial Business Response /* (1000, 5, 2015/07/06) */
This was resolved before we received this complaintMicrowave is being replaced

Customer has been refunded

I am very sorry for website errorWhile these are rare they do happenOur prices are still very good and lower than anyone we are aware ofI would be willing to offer you year major component warranties on the items you purchased but is all I can do.Pricing errors and exclusions are not
exclusive to us and happens everywhere from dealers large and smallI have also sent you the language from ***. https://www.goedekers.com/Warranty-MCC.htmlHere is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all timesIt is important to understand that in the Internet Age, things can change quicklyWe cannot guarantee the information and data on our website will always be complete, current, accurate or error-freeWe reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or errorThis right is reserved whether or not the order is confirmed or a credit card has been chargedIf the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the chargePricing Information; Availability*** cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the *** Sites or through Marketplace Retailers. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. *** reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ***. *** may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the *** Sites or from prices available in *** stores or on *** Apps

Complaint: ***
I am rejecting this response because:
At this time I can not accept just the $for delivery
because I am still out $for the cost of the refrigerator. The manufacture at one time agreed to pay this, but I refused this since my total cost was $with delivery and this case is now closed with the manufacturer. Goedekers did indeed tell me that they are not responsible for any amount. If they would have offered to make up the difference at that time this case would be closed and I would be satisfied. But they didn't and they told me I should just take the $from the manufacturer and be out the $100. Since I notified the dealer just a couple of days after they delivered the item, I feel they should resolve this with the manufacturer and replace the broken refrigerator with a new one.
*** ***

Customer is getting a full refund and we have notified him

This part was ordered immediately for this customerWe discussed today with GE official and have arranged to have this ordered again and expedited to this customerWe are sorry for the delay as this should not have happened but was beyond our control but issue should now be resolved

Getting a new table will be the same as getting a new top for the tableWe keep no inventory and order this direct from the manufacturerThe table comes in various pieces and one of the pieces has damage and the manufacturer is sending a a replacement for the piece that is damagedThe table will
be brand new. Here are the notes we sent to the customer: *** *** *** *** *** ***, Thank you for getting back to meThe reason we asked about getting you the part for the table top is because it's a part that can be ordered and the table is one that has to be assembled so the new top would replace the damaged one, just like it comes when you first receive itWe are looking to get you the fastest, most reasonable resolution as we do understand where you are coming from and we very much appreciate your business

I am sorry for the pricing error which while rare do happen. *** *** price is $719 / ***

Complaint: ***
I am rejecting this response because:
The delivery company did not call to schedule the deliveryWhen we attempted to reschedule they stated they would only deliver it on Tuesday, which is not scheduling delivery, but setting the delivery dayThey refused to allow a neighbor sign for the deliveryGoedeker's shipping policy states that we have to have someone over the age of sign for the package yet they refuse to allow that in our caseIn the end they failed to deliver our order, but still charged usWe would like the full refund that we are due.Goedeker's states in their shipping policy "We make it easy and seamless for our customers after they order from Goedeker’sWe have a great logistics staff and partner only with the very best shipping companiesShipping should never be a hassle." They have not done this in our caseThe shipping process has been an extreme hassle and has left us dissatisfied
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are sorry for the confusion and miscommunicationWe have been in constant contact with the delivery company who did miss appointments and worked out the compensation for the customer of free installation as well as an additional $The plumbing had an issue and the delivery company could not complete the installationIn addition we also gave the customer a year major component warranty for the issueWe are sorry for the problem and *** has called the customer

Dishwasher is being picked up and customer refundedSorry this happened

We did have a website error and I relayed this to the customerWith thousands of orders placed every week there are very few errors but unfortunately on rare occassions they do happen. Hi Ms***I am very sorry about the error on our websiteWhile errors are rare they do happen
unfortunately as we have over 500,items on our site.This is from our website addressing these rare occurrences.WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all timesIt is important to understand that in the Internet Age, things can change quicklyWe cannot guarantee the information and data on our website will always be complete, current, accurate or error-freeWe reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or errorThis right is reserved whether or not the order is confirmed or a credit card has been chargedIf the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge

Customer being refunded

The attached receipt clearly states **year major component warranty** This covers just what is stated the "major component" which is the compressorI am sorry but the warranty is for the compressor and if the compressor is defective it will be covered as is stated on the receiptThis covers the
part only if the compressor is defective

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the mistake happened on their end and They should assume the responsibility for it and not me as a customer
They used my money for days and then told me that they can’t give me the product I ordered and I counted on.They need to honor what was on their part
Sincerely,
*** ***

Our low price guarantee says we will do everything we can and in most cases we are able to have the lowest priceIn this case unfortunately we were unable to. This is direct from our siteGoedeker’s always places good customer service as our number one goal and priorityBecause of this we aim
to give you the best possible pricing on our productsWhile shopping, if you notice a lower price for an identical in-stock product from another authorized dealer, give our customer service a call and we will do everything in our power to make sure you get what you need at that lower priceSimply give us the competitor’s information and details such as: sales tax, shipping and handling fees, and expected delivery dateYou can contact Goedeker’s at *** for all questions regarding price matching

I was told that I could be sent replacement piece if the stain doesn't work. I don't want to return the product, I just want my replacement part (the front panel of the TV Stand)

I am sorry the customer does not like what they ordered but what they received is exactly what they ordered