Goedeker's

We are sorry for the problemThe customer has been refunded, upgraded to white glove delivery and given a year major component warranty for the issue

We have worked it out and are ordering a new handle, refunding the delivery charge and adding extended warranties at no charge for the problem

We have contacted the manufacturer and sent them picturesThe manufacturer and the delivery company both said the table has no defects and is perfect. We will take it back with shipping charges

Customer is being taken care of

The customer service did make a mistake on the shipping and customer is being contacted with the correct shipping amount which is around $

Complaint: ***
I am rejecting this response because:This short, uninformative responsive is in line what we have continually received from GoedekersThere is no contact information, no reference numbers, no details
of what will be done, and no specific scheduleIn addition, we have received no followup e-mails or phone calls.Once we have received direct communication from a Goedeker manager and the couch has been successfully repaired or replaced, we will accept the resolution, but not until then
Sincerely,
*** ***

The salesperson did not report this properly and we apologize for his negligenceWe will contact customer and get this taken care of immediately

Complaint: ***
I am rejecting this response because: you have made no effort to do anythingto say you are working to get this resolved
with GE is a lie (yes, a lie). you have done literally nothing but hang up on meI, on the other hand, have been working with GE and hope to have this resolved in the coming weeks, no thanks to anything you have done.
Sincerely,
*** ***

The customer picked this up on 4/and reported the damage on 6/- Damage needs to be reported within hours DAMAGED PRODUCT RETURNS & EXCHANGESIt is possible for damage to occur during transitIt is very important to thoroughly inspect your order at the time of delivery and follow the
instructions in the Delivery section of these Policies.When your order is delivered, examine the external and internal condition of the packaging and products as soon as they arriveWait to sign for your order until after you have completed your examination and are satisfied with the condition of your orderIf your order is received damaged, sign for the product as DAMAGEDIf the shipper refuses to wait for you to examine the product, examine the external packagingIf the box or other packaging is torn, creased, or crumpled, note the box damage at the time you signPlease do not sign as "Subject to Inspection." All damage must be noted at the time of receiptIf your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possibleIn this situation, you would not be responsible for any incurred shipping costs unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within hours of deliveryIf you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafterIf you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within hours of taking delivery. **Please Note: You will need to email ***@goedekers.com and include pictures of the following: photo of the whole product with damaged area shown, photo of damaged area, and a picture of the serial tagIf you do not note the damage to your order when it is received and do not notify us of this damage within hours

Customer was already informed to have the item ready for pick-up*** has been scheduled to pick this up and we will refund in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer will have to arrange for pickupInstructions are the unit must be in its original packagingCustomer will need to package the unit if they want it returned

$, invoice attached

Initial Business Response /* (1000, 5, 2016/01/27) */
This is being taken care of

Install was scheduled for Monday and we sent two men to her home to deliver and install and no one answered the doorDishwasher is now scheduled again for delivery and installation on Wednesday Nov 23rd

We are sorry as the manufacturer changed the date and we have no control over their inventoryThe unit is currently available and we are trying to reach customer to see if they would like us to have it shipped

Complaint: ***
I am rejecting this response because:
Delivery was made on the 18th of January, but fridge was found damagedWe initiated a request for return/repair within hours of (white glove) delivery and have been in contact with *** *** at Goedekers
(***.***@goedekers.com)We've provided numerous pictures and video, as requested, to her of the damage. We have been awaiting a response on this by Goedekers for days nowMy wife has been calling them daily to reach ***, but she is always in another callEvery time my wife requests to have *** call my wife back when she is done with her calls, but she never does.Not only was this item severely delayed in delivery, now it is also damaged on arrivalReturn policy shows that IF granted they will give a full refund, MINUS shipping! What kind of service is that?! They ship a defective item and have the customer pay for itThat's a great way to get extra income, Goedekers! This item belongs more in a Scratch&Dent sale and not full price retail. Satisfactory solution to this would be: Full refund of fridge ($1923,99) and return shipping paid by Goedekers.
Sincerely,
*** ***

Here is the notes in the ticket: *** told the customer on 1/what AMH had told us, that it would be delivered by Fri 1/19. They didn’t have the actual date yet. We provided year MCW and offered upgrade to WG delivery. The customer then said definitively she wanted to cancel the order and *** told her there would be incurred shipping. *** says the customer then said she would keep the order but then later that day her husband called back and said he was going to cancel the order. The note says the customer said “go ahead and cancel the order and take out the shipping.”

Customer was refunded in full

Complaint: ***
I am rejecting this response because:
Although I have a verbal agreement that I will receive a full refund and that I will not be charged for the item return, I have not yet been contacted for the items to be scheduled
for pick up, and the refund has not yet occurred. I was told I would be contacted sometime this week by the delivery company to schedule a return pick up. I will be glad to accept this business response AFTER I have received my refund in full and NOT been charged any additional costs for item return, as per our verbal phone agreement made on 1/
Sincerely,
*** ***