Goedeker's

Complaint: [redacted] We are rejecting this response because: We are getting curbside delivery and ***, who was home last Friday 7/29/16, will not be home this Friday, thus leaving the washer/dryer stuck on the curb and susceptible to theftThis was explained clearly to both Goedeker's and [redacted] last Friday during the window delivery time they chose NOT to honorWe even suggested that [redacted] make us their last delivery on Friday 7/29/since [redacted] was home and they took the wrong route in the morning, but they chose, instead of delivering, to accommodate us by placing [redacted] on hold for over minutes, at which point [redacted] hung upThey have not called back Sincerely, [redacted] ***

We will refund the $white glove fee as requested

Complaint: [redacted] I am rejecting this response because: Just refund my $to my credit card then Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have not received any refund as of this date This puts the business in violation of the day rule by more than days This is a violation of Federal Law Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I cannot wait anymore, the order still not shipped and the shipping date got delay and delay, every day the date move forward now it shows shipping 11-30....I orders this on 11-1!I don't want to wait anymore, I want my money back and I will find it from another store.This is not the service I paid for, I spend so much time and affords to resolve this simple purchase, I never experience with any other store ever!!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I sent my letter of rejection and hopefully it went throughI just want this nighmare over Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Their statement is completely falseThey have been denying it from the beginning, but they informed me that they cancelled the orderThat positively, without any doubt, happenedI called their company to see if there was any way to cancel the order since the order had been placed more than 24hrs prior to my call inI was placed on hold and told that the order was in fact cancelledI even confirmed that with the phone operator and she confirmed that the order was cancelled and my card would be refunded in 2-daysSince this was a purchase to replace a broken dishwasher, I immediately went to a local business and purchased oneThere is no way I would have purchased another dishwasher if I wasn't told the initial order was cancelledWhen I impressed upon them the importance of some form of service from their end, they simply denied ever telling me the order was cancelledIt took over weeks for it to arrive and it truly seems like there is something that could have been done on that endRegardless, I wouldn't even own two dishwashers right now if they hadn't old me they cancelled the initial orderRegardless of any further lies they will tell, and regardless of any company policy they try to point to, THEY TOLD ME THEY CANCELLED THE ORDERThats all that really matters in this caseI proceeded with alternative action based on their statement that they cancelled the order Sincerely, [redacted] ***

This refrigerator was available at the distributor at the time of the offer but did get oversoldThe manufacturer has changed dates on us numerous times and we are sorry for the delayWe did get confirmation of this unit arriving in the U.Sand is now being processed to ship Once again we apologize for the delay but production is out of our controlCustomer should now have confirmation of delivery and should get their new refrigerator shortly

Initial Business Response / [redacted] (1000, 5, 2016/01/27) */ Our warranty policy was if the customer did not use the warranty we would credit them half of the total warranty expense within days of the expirationThis was from and way beyond the daysThe customer states they received a certificate which we are not familiar with any type of certificate being used by Goedeker'sIf the customer does have a certificate they should bring it in and we will have to look at what they haveSince this is so old we are not sure what they are referring to

Complaint: [redacted] I am rejecting this response because the same repeats again.I paid for Power Reclining Sofa and they delivered the manual one.When I called back A CSR named [redacted] responded and she is very harsh.She even disconnected the call and when I call back she hung up on me again Sincerely, [redacted]

Complaint: [redacted] We are rejecting this response because although the washer and dryer have been delivered, they have not delivered the LP Conversion Kit or the stacking bracketWe cannot install, therefore, we cannot use the washer or dryer [redacted] called and spoke with [redacted] a little after 11:00am PDT and was told that the quickest way to resolve this matter would be to have [redacted] look in their warehouse for the missing itemsHowever, we know that if they do locate the missing items, they will not deliver them for another weekWe think Goedeker's sending, via overnight courier, a new LP Conversion Kit and stacking bracket is quicker and the missing items should be resolved between Goedeker's and [redacted] [redacted] said she would get back to us with an updateWe are still waiting! Sincerely, [redacted] And [redacted] ***

from the packing slip (downloaded from internet after unpacking to install)shows that only shelves shipped in boxAll other parts are missing(Screen Shot 2015-09-at PM.png)

Here are the notes in the ticket about this delivery Due to the circumstances we had to have this returned back to us to prevent storage fees of $per day as per [redacted] We have tried very hard to work with you by waiving the re- delivery fee and given you the chance to take deliveryYou said you couldn’t take delivery till next week so then storage fees would be appliedAs per our policy you agreed to before submitting payment with us you are responsible for the return shipping fee in the amount of $We will refund you in the amount of $which is minus the fees occurred as per our policyIf you have any further questions regarding your order or refund amount please contact our customer service team at 1- [redacted]

The customers item was picked up in the last hourThe refund request was sent to accounting today and will be processed in to days

Complaint: [redacted] I am rejecting this response because:I would prefer, if it is acceptable with the business, to order another chair from their website for the same, or higher price, and for them to exchange the damaged chair with the new one I orderAll I want is a chair that arrives in new, undamaged condition.Please let me know if this would be acceptable Sincerely, [redacted] ***

01/25/2018: Mediator emailed consumer for update.01/29/2018: Mediator emailed consumer for update

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] GOEDEKER’S: The packages are ready for pick upPlease let me know when the pick up is scheduled

We have contacted the customer and the delivery company to make the delivery to work for them

We are sorry for the poor service the delivery company gaveWe are going to refund the $delivery charge for the problem

We are sorry for the delay in getting the motor sent but we sent in an order immediately and are waiting for GE to sendThis is very out of the ordinary as this is a warranty repair and the typical process would be for GE service to come to the home and diagnose the problem and repair at no charge to the customerThe best process is for the customer to have GE service handle thisOnce again we are sorry for the problem but have no way of making the motor and need GE to send it to us which to this point they have not done