Goedeker's

Complaint: [redacted] I am rejecting this response because: I am not going to do this back and forthI already made my case, their mistake is costing someone, not me, hundreds of dollars seeing that the black Friday sales are overThe sad facts of the matter are, these appliances are for a widow that has lost sons to cancer, that got flooded out during Harvey, and we are donating all the labor on her house for freeThe 50K cabinets were reduced to 13K through a Prosource in WAThe local church did all the tear out and re-drywallOn a totally separate note but same subject, I received a call from [redacted] on 12-at 5:59pm asking me if I still wanted the microwave, I told them I would check, and they said they would call me back in the morningBut when I got to my email, they had already cancelled the entire order at 3:02pm, which was fineNever did receive that callNow someone has recharged my credit card on 12-or 12-in the amount of $1079, which is the price of the microwaveI called [redacted] and am disputing the charge seeing that I have a “Refund Conformation” from this seller for the full amount of $Maybe it was a slip up, maybe you are going to do something else, I don’t know, but I am out of state, and am in no way taking a microwave from youI already purchased it for $Seeing that you included a quote from your website in the last response, I thought I would include one more from that same website“Goedeker's Philosophy.” “We believe everything we do should be for the greater glory of GodOur priority is to serve our fellow man to the best of our abilityWe want our customers to see Christ in us and in everything we do.” Sincerely, [redacted]

Complaint: I am rejecting this response because:Thank you for your responseWhile I understand that you have language within your policy that protects you from "pricing errors" on your website, I do not feel you have made a "good faith effort" to resolve this error and or maintain our business relationshipAs a result, I have moved this order, as well as future orders, to a competitor Sincerely, [redacted]

LG agreed to refund the customer and customer has been negotiating with LG and since he has denied the LG offer LG will no longer discuss with usWe have done what we can and have refunded our partHe needs to work this out with LG from this pointWe thought we had everything worker out but now the matter is between LG and the customer

This is the cancellation policy direct from our site ORDER CANCELLATIONSAll orders have a 24-hour cancellation windowReview your order right away and contact us immediately if there is a problem with your orderIf you wish to cancel your order, please send a verification e-mail to [redacted] @goedekers.com with your name, order number, reason for cancellation, and date of cancellation.Keep the following information in mind:Within hours, you may cancel your order without a fee.After hours, your cancellation request will be subject to review.After hours, your cancellation will be subject to incurred shipping fees if the order has already shippedWe will refund the purchase price of the cancelled item, minus shipping costs, once it is received in our warehouseRefunds will be credited to the original form of paymentMost refunds take 2-business days to processIncurred shipping costs will be automatically deducted from the refund amount

Here is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all timesIt is important to understand that in the Internet Age, things can change quicklyWe cannot guarantee the information and data on our website will always be complete, current, accurate or error-freeWe reserve the right to correct or update any information on our website at any time without noticeI am very sorry for website errorWhile these are rare they do happen unfortunatelyPricing errors and exclusions are not exclusive to us and happens everywhereI have also sent you the language from [redacted] We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or errorThis right is reserved whether or not the order is confirmed or a credit card has been charged.If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the chargePricing Information; Availability [redacted] cannot confirm the price or availability of an item until after your order is placed Pricing or availability errors may occur on the [redacted] Sites or through Marketplace Retailers The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product [redacted] reserves the right to cancel any orders containing pricing or availability errors,with no further obligations to you, even after your receipt of an order confirmation or shipping notice from [redacted] [redacted] may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation Pricing for products may be different on the [redacted] Sites or from prices available in [redacted] stores or on [redacted] Apps Here is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all timesIt is important to understand that in the Internet Age, things can change quicklyWe cannot guarantee the information and data on our website will always be complete, current, accurate or error-freeWe reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or errorThis right is reserved whether or not the order is confirmed or a credit card has been chargedIf the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the chargePricing Information; Availability [redacted] cannot confirm the price or availability of an item until after your order is placed Pricing or availability errors may occur on the [redacted] Sites or through Marketplace Retailers The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product [redacted] reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from [redacted] [redacted] may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation Pricing for products may be different on the [redacted] Sites or from prices available in [redacted] stores or on [redacted] Apps

The order had already shipped when the customer contacted usThe notes show it shipped on a truck on the 16th from NY heading to CaliforniaOrder shipped on 16th - / Email notification order had shipped sent on the 17th / Customer contacted us on the 18th to cancelWe did cancel order and then had to ship the items back to the warehouse in NYCustomer is refunded less the shipping chargesThere are no restocking fees charged to the customer like many others do charge but the shipping fees are non refundableNotes from this order May 16, 11:12:AM|Order RestCustomer Not Notified SHIPPING VIA TRUCKLOAD TO AM HOMES CA N- Updated By ( User ) : [redacted] May 17, 6:55:PM|Warehouse - NewCustomer Notified Order processed email was sentUpdated By ( User ) : Front End

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ If the customer puts the stand together and notices any damage we will have a replacement part sent to the customerNormally there is no damage but in case the customer finds some we will take care of it This is the return policy from our site: Day Money Back, 100% Satisfaction Guarantee If you are not completely satisfied with your order, we will exchange it or refund the full purchase price within days of delivery Customers are responsible for covering return shipping costs unless the product is deemed damaged upon arrival We will not take returns of, or exchange products that are damaged, installed, or used after the customer has taken delivery Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included Oversized Items If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your homeYou will be billed prior to the pickup for the return shipping costs

Initial Business Response / [redacted] (1000, 5, 2016/02/04) */ We are very sorry for the order taking so longWe have contacted the shipper about the slow delivery and the poor information they were givingWe have refunded the customer in full

Complaint: [redacted] I am rejecting this response because:Their claim that their price is competitive is simply not true [redacted] has the same model for sale at $629, which is $more than what they originally promoted to us on 12/and yet $less than what they are now claiming the price should have been all along This is a case of them baiting and switching after the fact when they realized their profit margin was not sufficient Pricing error policies exist for when egregious errors happen to protect them- not when another provider is offering the same model for $more (+4.7%) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Our site did show the rails were not included but the customer did not notice thisWe did work out an agreement to sell the rails at a reduced price for the customer

We have been trying and here are the latest notes in the ticket from our customer service manager who has personally worked to expedite thisNov 8, 10:01:AM|All InCustomer Not Notified I called Ge consumer affairs at [redacted] pressed on Spacemaker CuFtWhite Electric Laundry Center [redacted] SKU: [redacted] serial number [redacted] to find out the service history and to check on parts as this customer is not satisfied and unit still not repaired appears to be waiting on partsCust placed order on Sept 7th and received delivery on 10/Am home pro [redacted] I spoke with [redacted] and she case number is [redacted] case manager name is [redacted] part was ordered on November 7th yesterday part was ordered part number [redacted] this part was expedited to customer on tracking Fed ex [redacted] should ship from Indiana to customer and when he receives he is to call get [redacted] at he has several phone numbers Phone [redacted] Ge offered $for inconvenience pus expediting part to him and his case worker has advised him of all thisand service appointment Superior appliance was cancelled on Oct and this was cancelled no reason

A leak in a hose does need to be looked at once installed as rip in a hose could be caused by the installer and a simple hose replacement would not warrant a replacementThe unit will be made perfect

The delivery company did fire the employee who used foul language We have refunded the customer in full and are sorry for the poor service the delivery company gave them

Complaint: [redacted] I am rejecting this response because: The manager never told me about shipping costs before the return He sent me the shipping information He called me when they received it and told me they were only refunding me $ The website states free shipping They told me in the email about the shipping costs but the website doesn't say that I feel like they are being misleading I want a full refund Sincerely, [redacted]

Customer picked this up from UPS on 4/and first reported damage or problems on 6/- all damage needs to be reported in hours

Initial Business Response / [redacted] (1000, 5, 2015/12/14) */ This customer has been taken care of

We have sent the customer the recording of the phone call for her to listen toIf she listens to the call she will find there was no mention of a stainless steel interiorThe customer is always responsible to know what they purchase and to verify the specs listed to insure they are getting what they wantThe customer ordered this online and the specs on this are very clear and states it does not have a stainless interiorWe would be willing to offer the customer free year major component warranties on the items she purchased which are sold at $each for a total offering of $as a good faith gesture

Once again we do apologize for the pricing error during this time frame which affected many customers because of this errorWe did make a concession and offered a year warranty for the aggravation

It appears we dropped the ball here and apologizeService is being scheduled