Goedeker's

Complaint: [redacted] I am rejecting this response because: I did call the extended warranty company, which is a third party company - after I told them the issue they said "if the problem is determined to not be covered by the warranty, after inspection and I choice to decline the service, I would still be responsible for paying for the visit and the estimate" I don't think that is ethical nor fair to consumer who has the extended warrantyTherefore, I would like to dispute the whole transaction unless the supplier "goedekers" can come out and service this issue themselves Sincerely, [redacted]

Our site does state free shipping for items over $and a glitch pushed this order through without adding the shipping chargeWe are sorry for the error and here is our shipping policy as shown on our siteAPPLIANCE SHIPPING OPTIONSCurbsideCurbside delivery is good choice when building or remodeling, because the appliance will not be brought into the residenceThe appliance will be delivered to the curb.Curbside Delivery Includes:Fast and friendly – we only use the best delivery companiesWe deliver to all continental states within the USIncludes delivery to curb of home with a lift gate truckFREE for major appliance orders $and up*Only $for major appliance orders $and under*$total must be reached in major appliance products

We have let customer know we will refund them but they have filed a credit card disputeAs soon as customer drops the credit card dispute we will pick the unit up and refund them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Goedekers have picked up damaged dishwasher on 9/1/at their own expenseAt this moment I'm waiting for promised full creditGlad, it is being taken care ofThank you, Lisa

Complaint: [redacted] I am rejecting this response because:I understand that some area may incur additional charges, however we added our zip code for the shipping quote prior to checking out, and the checkout process and invoice clearly mentioned free shippingSee attached invoicethis seems to be more of a "bait and switch" tactic, where the company wants us to purchase the product and than get us to pay the additional $fee because they cant deliverBesides, we live in a major area, and most carriers have access to our location Sincerely, [redacted]

Item was shipped on 5/and was delivered to her apartment complex and the office did not get it to her or inform her they had the product which is something to address with her apartment complexCustomer called days later and requested to cancel and the product had already been delivered to her by this timeIf she wants to return it we would work with her and split the shipping charges but she would need to box the unit Here is the information on cancellations and returns as listed on our site ORDER CANCELLATIONSAll orders have a 24-hour cancellation windowReview your order right away and contact us immediately if there is a problem with your orderIf you wish to cancel your order, please send a verification e-mail to [redacted] @goedekers.com with your name, order number, reason for cancellation, and date of cancellation RETURNS & EXCHANGESAs with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possibleOther retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker’s we take the hassle out of this process by eliminating restocking feesWe will refund the purchase price of the cancelled item, minus shipping costsRefunds will be credited to the original form of paymentMost refunds take 2-business days to processIncurred shipping costs will be automatically deducted from the refund amount.**Please Note: We cannot take back products without original boxes and packing materialsDAY MONEY BACK, 100% SATISFACTION GUARANTEEIf you are not completely satisfied with your order, we will exchange it or refund the full purchase price, minus incurred shipping costs, within days of delivery.Customers are responsible for covering return shipping costs unless the product is deemed damaged and noted at the time of delivery.We will not take returns of, or exchange products that are damaged, installed, or used after the customer has taken delivery.Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories includedReturning items is the sole responsibility of the customerItems damaged upon return cannot be credited to the customerKeep the following information in mind:Within hours, you may cancel your order without a fee.After hours, your cancellation request will be subject to review.After hours, your cancellation will be subject to incurred shipping fees if the order has already shippedWe will refund the purchase price of the cancelled item, minus shipping costs, once it is received in our warehouseRefunds will be credited to the original form of paymentMost refunds take 2-business days to processIncurred shipping costs will be automatically deducted from the refund amount

Complaint: [redacted] I am rejecting this response because:the above accurately depicts the situation; however, that doesn’t make the situation right nor has there been any resolve other then the company cancling my order Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Customer ordered it themselves and wanted to return it because it was too small for their needsThe item was exactly as ordered and dimensions were correctWe have refunded the customer in full and all they paid were return shipping charges to send it back as indicated clearly on our site We are sorry it is not what customer wanted Returns & Exchanges We make returns and exchanges simple and easy! If dissatisfied with your order, simply return the items to us in their original packaging within days of delivery and we'll exchange it or refund the entire purchase priceReturn shipping charges may apply

Complaint: [redacted] I am rejecting this response because: There was a marked difference in finished quality between each of the end pull-out tables One end-table had been finished to a good standard with sanded edges The other had not been sanded at all which resulted in a rough splintered finish I rejected this table as the unfinished end table posed a safety risk.I have closely examined this table in the [redacted] showroom and the display model had none of the defects of the tables that Goedekers sent me Sincerely, [redacted] ***

There is a ridiculous rule by ***, [redacted] and [redacted] where if the card holder files a chargeback and the charges reversed we have to wait days before we can refund the customerThe ticket is scheduled for refund March 1st.We are sorry for the problem and are just following the rules as given to us by the credit card companies

This is the description [redacted] uses for this product and are sorry if the information does not match the customers expectations

Well there is a lot in this and will try to get to the pointThere is no restocking fee but delivery charges are not refundableThe customer seems to have read much of what is on our website so am sure they have also read this which is direct from site: As with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possibleOther retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker's we take the hassle out of this process by eliminating restocking feesWe will refund the purchase price of the cancelled item, minus shipping costsRefunds will be credited to the original form of paymentMost refunds take 2-business days to processAll shipping costs will be automatically deducted from the refund amountCustomer references “ [redacted] Reviews” and claims we are rated poorlyNot true as [redacted] rates us extremely highly with tens of thousands positive reviewsgoedekers.com 95% Positive Ratings based on data collected by [redacted] and/or its partners In summary we would be happy to correct any defect he customer hasWe have been in business since because we do take care of our customers and will be happy to try to help him

Complaint: [redacted] I am rejecting this response because: The table is damaged in more than one spotThe largest damage is the main partWhich would have to be taken apartIt has been back and forthThis has been exhaustiveThey were advised well within my days and requested several times to get my money backI no longer want to do business with this companyYou can see by the pictures that this is not damage from deliveryThere were worn spots in several placesI just want my money returned and they make arrangements to pick up there damaged tableAs always stated I did not pay for damage table to take apart and put back together Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We will credit $

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ We ordered this from [redacted] and they have had a back order on this unitIt is being loaded for shipment from [redacted] to Dallas and scheduled leave Friday and arrive Monday or TuesdayCustomer will be called to schedule a good time for delivery We are very sorry for the back order of this product by [redacted] and are doing our best to get this to the customerThe communication was not as good as it should be as [redacted] continued to send us wrong information which we sent to the customerWe do apologize for the problem

Hello,Just wanted to follow up to say that this complaint has been resolved to my satisfaction, having finally received the correct item.Thank you [redacted]

Complaint: [redacted] I am rejecting this response because: Goedekers previously stated that item shipped from StLouis to New York (not New Jersey) by mistake and that it would ship from NY to CaliforniaAM Delivery, the service ostensibly used by Goedekers stated in a phone call on 1/10/that the item arrived in the NY warehouse on 1/2/and then was shipped from there on 1/8/I first requested information about any fees on a cancelled order on 1/12/18," [redacted] " at Goedekers said she would "research that" and return my callShe did not return my callI learned of the return shipping fee when I cancelled the order on 1/15/2018, which was one month after the order was placedI have never been given a firm date for delivery, only vague statements such as "it should arrive next week"Stating that it has taken "awhile" to receive this order is an understatementI was told on 12/14/that I would have the oven in two weeks, on or about 12/28/A year warranty may well be needed for a wall oven that has gone coast to coast and sat in a warehouse in New York for a week during inclement weatherDuring the phone call on 1/15/2018, Goedeker rep " [redacted] " agreed that I should have concerns about this unit that ostensibly traveled such a distanceShe stated that she, too would be concerned.Goedekers response reflects their lack of good faith in this matterSince filing this complaint with Revdex.com, Goedeker has issued a refund of $1,Supposedly the oven has reached their warehouse in St Louis in a matter of days Sincerely, [redacted]

If a unit has a defective part it is never the retailers responsibility to replace the defective partManufacturers provide the warranty on the products and are obligated to repair or replace defects within the warranty periodGE made the unit and regardless of who sells the product it is GE who has the responsibility to make the unit whole at no charge to the retailer nor the customer The issue is 100% the responsibility of GE to honor the warranty as designated in owners manual

We show part was delivered on 10/and customer should be taken care of