Goedeker's

Complaint: [redacted] I am rejecting this response because: The company is lyingThe item was shipped on 5/(which again I found out after the fact) but was not delivered on 5/I also never called, I only emailed and I emailed on 5/I'm not sure why they think it is my buildings job to provide shipping information to me about product but I NEVER received any shipping information from Goe until more than a week after I tried to cancel itI repeat the item had NOT been delivered by the time I tried to cancelIf the item was not in my possession when I tried to cancel how can I be responsible for the item? Just because they put a stamp on it and send it out I'm now responsible?Again this item is one I did not want, the company shipped it anyways, when I tried to cancel they told me I couldn't, their entire customer service department has been incredible unprofessional and rude to me, and I would like a full refundI'm happy to send the item back if they provide a box and shipping and pick upI'm also a man not a ladyClearly they are taking this case seriously Sincerely, [redacted]

This issue was addressed and resolved months agoWe offered customer $as compensation and customer agreed

(The consumer indicated he/she DID NOT accept the response from the business.) I didn't know I was waiving my rights as a consumer when I signed for delivery of a range, refrigerator, freezer, dishwasher, hood, and multiple boxes of accessories that shipped in separate deliveries, over months If the expectation is for a consumer to know if ALL pieces of an order are in a box, or that everything is in good shape, or that everything works from a look at a box is unfair How can anybody inspect the items of each SKU when they aren't shipped at the same time? when they are left at the bottom of my driveway in wooden boxes wrapped on crates? The best one can do is read the SKUs, match to boxes, and sign for delivery They claim waiting months after delivery to file claim is excessiveI think waiting over months for complete delivery of a paid-in-full order is excessive The replacement of missing/broken pieces is only $I didn't get all the parts and some where broken It's very selfish, greedy and unethical to not take responsibility for a $discrepancy on a $15,order by trying to place the blame on consumer for not examining the most minute part of the packing/merchandise

Initial Business Response / [redacted] (1000, 5, 2015/11/30) */ This was a mistake by accounting and has been corrected alreadyCustomer has been refunded in fullWe apologize for the error but we had this corrected before we got this notice Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/06) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: What they are claiming is simply not true- First of all I have contacted customer server on 5/See Attachment #for the first email sent to the customer service- Second, I have not received any communication from the business on 5/regarding regarding the order as they claimI received an "order is processed" notification on 5/stating that I will get another email notification 3-business days when its ready to shipSee attachment #2.- Lastly they claim the order is canceled and full refund has been issued but I still see the order status not reflecting thisSee attachment #3.To summarize, I expect the order status to be updated, and full amount to be refundedI do not accept any deductions for shippingHow can you trust a business where they are simple lying to their customers? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I need a refund for the whiteglove shipping service that I paid for and did not receive in addition to the refund for the parts I did not receive I can't believe this company can't so much as provide an apology for the hassle I've gone through I would be appalled if one if one if my customers received damaged product, missing parts, and incomplete service I would absolutely never do business with this company again, not because of the mistakes, but because of how they have been handled I recommend anyone else reading this find another retailer There are plently of others out there that are not crooks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe company has yet to contact me to purchase the reduced railsI was told I receive a call back and it's been two days now Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I am aware that you have no obligation to sell me an item when there was an incorrect price listed I am, however, very disappointed in this situation for reasons First, this wasn't your classic mistake pricing error (washer for $25)The washer and dryer I purchased were just recently on sale at these prices for the black friday holiday week They were just sold at these prices Second, I was not happy with the customer service I received It took over week to inform me my order would not be honored I could have purchased elsewhere during that time Also, I was offered no compensation for the "pricing error." It was either pay more or too bad.I have no way to confirm this was actually a pricing error or your company trying to take advantage of a customer I also have no idea what your margins are on these products I believe the products should be sold to me at the price I purchased them for (a price which they had just recently been sold for)At the very least, I believe a discount off your current price is in order Although I appreciate the gesture, a year warranty with very little coverage is of little value to me.Many states have laws preventing businesses from enforcing a policy allowing them to cancel orders based on an incorrect sales pricesAgain, I'm not trying to get away with purchasing a product at a price that was clearly a mistake These product had just been sold at these prices not more than a week prior Thank you for your time Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ The service company insists the customer has an install problem which has been explained to the customer over and over againWe did not do the install and replacing the unit will not correct the incorrect manner in which it has been installed We have told the customer if a service company report says it has a service problem and they cannot resolve it we would replace the unitThe service report is very specific in that the unit is not installed correctly by her installer and will not work properly because of thisThe service company finally had to refuse to go back because there was nothing wrong with the dryer

Complaint: [redacted] I am rejecting this response because: When I made this purchase we had a contractual agreement where I gave them my money for a product. They should not be allowed to sell something they do not have. Even though they worked with a merchant who did not have this product they should be held responsible since they are the ones with my money. Although they will be refunding me my money, I am not getting a refund until two months after I made the purchase and hounded them multiple times trying to figure out where my order was. During those two months they had told me it had changed to be on back order and had later promised me they had it (in an email which I am happy to share) but where just having trouble determining a shipment date with the merchant. When shopping for this product (ottoman) I looked at multiple vendors who all sold this exact same ottoman. I went with this company because it was the cheapest. The other vendors now no longer are selling it. If I would have known this company did not have it when I made my order I would have been happy to spend a little more with a company that did have it. Companies should not be able to get away with selling things they do not have and taking your money for it. Who knows if I every would have even gotten my money back if I wouldn't have hounded them with calls. Sincerely, [redacted]

This is the first I heard of the problem and do apologizeWe will take care of this issue and also offer year major component warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The resolution offered is not satisfactory but will be accepted. I cannot believe that Goedeker's will not exchange the *** Cabinet. The cabinet delivered is clearly not was advertised on the Goedecker's website There are at least five other online retailers all advertising the *** Cabinet's color as white wash. To say that there will be no difference if the item was exchanged is a total and complete lack of customer service. And, by exchanging the cabinet with the correct color, it would have given me the opportunity to repack the wrong cabinet delivered in the box that they insist it must be returned in. To not afford another option to return a lbitem is inconsiderate and unreasonable. GOEDEKER'S HAS LITERALLY STOLEN MY MONEY
*** ***

It is on back order from the vendor for three weeksWe ordered and have it scheduled to ship as soon as it becomes available

Complaint: ***
I am rejecting this response because: return of the cabinet in the original packaging it is not possible. I am reverting back to my original request to have the *** Accent Cabinet replaced as initially indicated would be done by Goedeker's representative, *** *** in her November 27, voice mail message (see attachment). As stated in my complaint and by the pictures provided by me of the Cabinet delivered, the Cabinet is green. The advertised *** Accent Cabinet on Goedeker's website is shown as a whitewash finish. All vendors advertising and selling the *** Accent Cabinet advertise the finish as whitewash.Goedeker's provided advertising and did not furnish the correct cabinet. Goedeker's can ship the correct colored cabinet and when received I will pack and ship back the green cabinet
Sincerely,
*** ***

We will happily pick them up and refund customerShe needs to arrange a time with the shipper that will meet both parties schedules or the customer can find her own shipper

Our site is very clear customer is required to inspect product within hours of delivery to inspect for damage. Customer did not contact us until over a month after delivery. We had no responsibility to do anything but in good faith offered to allow her to return with shipping charges
or refund her a damage allowance

This is scheduled for delivery next week and am sorry the vendor had this on backorder

New hood has been ordered for customer

We have listened to the recorded call and we ordered exactly what the customer requestedWe can send a recording of this transactionIf the customer does not want what they ordered we will work them on shipping charges

Complaint: ***
I am rejecting this response because: In addition, I have called the Revdex.com and explained to them why I refuse to accept thisSince, the representative truly didn't read all of my response, I guess due to the length?!....thanks for valuing your customer experience. I'll keep it short this time, so that he or she can get the point! If the Goedeker representative would have thoroughly read my letter it is evident that I had the following experiences and mishaps;-a hassle return -no refund which they promise day money back guarantee ( I am still waiting?!?) -The website states free shipping(now they are stating shipping cost, how unjust is that)- advertisements-I had a defective product-Lied to by the sales representative about the date of delivery and what product is made of ( the product is not made of real oak, listen to the recordings, they lied)! In summary-due to the advertisements and the misleading sales pitch by the sales representativeI want my full refund of $
Sincerely,
*** ***