After approx attempts via phone to Sears Canada, I cannot get them to stop sending catalogues to my mailboxHave been guaranteed 2X that I will not receive any more but still getting themI travel a lot & they fill up my box This has been going on since my friend left this address in June [redacted] now receives these at her new address & she has contacted Sears at least 3X to have them stop sending them to my addressThey tell her it has already been resolved but I still receive catalogues in her name
I order a [redacted] mixer through Sears Canada, my confirmation email said the item was to expected by March 4, March 3rd I called Sears customer service and asked when I would be receiving my itemThe advised me that the order was cancelled Feb because there was a lack of them from their manufactureI asked why I wasn't contacted and advised of this and they said it was an error on there partI asked if they would honor their price on another model as sale was over and other store ( [redacted] ) had the same item on sale the same week as Sears and if I would have known the product was out of stock and they cancelled my order I would have bought it from another retailer that had it on sale that week.I spoke to different customer service agents keeping me on hold for hours...I asked to speak to a manager and was told that I would have to hold againI then asked for the manager to call me but no one ever called I lost over $or more due to Sears not advising me that
Purchased box spring and mattress April 21, Warranty was for yearsBox spring has been broken since year after we bought it because we ordered a double size and unknowingly received a 3/size consequently causing the box spring to keep falling through the railsWe didn't notice at delivery because we paid for it to be delivered and set up and presumed the delivery people brought the right size and set it upMattress is sagging because the box spring is broken and I had to purchase a new set from the same placeWas unaware of size problem at time and didn't realize of year warrantyHave since found my original receipt I would like someone from the company to contact meI I have talked to different people in their customer service depth over the last weeksThey have all told me they would take care of it but nobody hasThis was purchased at Sears Canada in Windsor, OntarioI have tried talking to the store manager and she was very rude to me and just kept
washing machine purchased 10/10/ washing is not curentrly workingi called weeks ago today to have it repairednobody has called mei have made several called to several numberson hold all the timenever did talk to anybody for the service callall they tell is that the service inquiry has been passed on and waiting for repair company to contact you is all they told meI have heard nothingnow sears protection plans and warranties will be nil and void as of October 18th I contacted another repair place to fix it but they don't touch anything if under warranty or protection plan
A month ago I've purchased a floor cabinet from Sears onlineMy expected delivery date was During the last month I've visited Sears at [redacted] (where my item supposed to be shipped) times but the item was not thereLast Friday I called Sears and they told me that they are going to investigate the case and call me back in dayNobody calledToday I called them again, talked to representatives and none of them were able to help meThe last representative told me that she is going to create a case (the same I was told on Friday) and that I should call them tomorrow again
Bought Kenmore W/D in May from Sears N.Van- delivered in June by [redacted] hired by SearsHooked up by delivery menJuly discovered laminate floor from water in kitchen from Washer-repairman discovered hose defect.- photos taken, hose replaced, email sent to [redacted] with photos of flooring damaged [redacted] claims not their problem- [redacted] says not their problem - although they hooked it up and never ran a test run of the washer Haven't heard from Sears..Getting the run around from everyone with no one claiming responsibility or wanting to assist for the repair...I have every phone call documented and was given a Case ID from Sears of # [redacted] back on August 2ndI want someone to come and assess the damage and repair what the washer has done I am tired of the runaround and "I understand completely" comment I am not asking for much...All we did was purchase a Washer and Dryer and asked for installation..It is not my fault the damage was done
Sirs: I purchased of a Craftsman AWD lawnmower which became damaged due to a faulty air filterI had been told that dust and dirt got past the air filter because I did not follow the user manual correctly, but now my warranty is not covered regardless of what the manual said So here is why I should still be covered AI used the new lawnmower the same as I used my old one, and the old one never had such problemsAnd since the filter on the new one was not due for service in accordance to the user manual and since I had no service issues with my old lawnmower, why should I think that the new one would be any different the because user manuals for both are practically identical except for the new lawnmower requires a new filter after hours of use not yearly BSecondly, according to the information I have found having to look into the air filter, the air filter product ID for the new lawnmower is 491588s while the air filter product ID for my old lawnmower is
Hello, I bought a [redacted] canister vacuum cleaner in June on sale at almost $400'sAs of December I was having issues with the internal on/off mechanism, shutting off to be preciseAfter calling the Warranty number, providing the details, I brought my vacuum to the delegated repair centre( January 5th, ) I was then informed the parts could not replaced and I was given authorization of replacing my vacuumIt was organized to go to my closest Sears in Scarborough, ON, at the Scarborough Townscentre(January 13th, 2017, 5:13PM ) I was told to go the next day which I didAt the catalogue/online department after waiting hours, I was told there was no file on me, guaranteed by the person I spoke to the night before, however, they made an allowance to make a straight exchange and I would be notified in to businesses daysI called a week later, no vacuumI called another week later, no vacuumSo, I called the Warranty office again (January 26th 2017, 7:30PM) After inquiry, they reemailed the original letter ) I waited until February 4th 2017, 5:30PM to ask about the vacuum at the Warranty phone numberThey said they would authorize the exchange of a vacuum cleaner on par of what I bought I mentioned the vacuum on the online catalogue was no longer offeredI asked if they knew there was inventory to still switch it outI did not receive an answerI waited another week, called Sears at the Scarborough Townscentre and no vacuum nor emails authorizing an exchangeI called the Warranty office again on February 9th 2017, 11:50am and they recommended calling Customer Service which I did on that date and timeThis call was very frustratingI expained the chain of events, and I wanted a vacuum of equal value to the one I bought which would have meant a price match to a [redacted] canister vacuum which included a petmateI was told that wouldn't happenFinally, I requested a pick up of my broken vacuum and my money returnedThey said a gift card for the the monies spent would take a month! I felt that was unacceptable and I would return it to Sears at Scarborough Townscentre and they authorized the payment back into my credit cardOn February 11th 2017, 4:00PM, brought my broken vacuum to the Sears Store at Scarborough Townscentre and requested my return and payment back to my credit cardThis store still had not received any of the emails from the Warranty office, nor any of my complaintsThey had received the information from customer service about my return and monies back to my credit cardThe person at Sears said I could only receive a gift cardI said no as explained in the enail from customer service they printed outAfter much time and three people trying to look for the email correspondence to no avail, the only email was from Customer ServiceI signed a permission to have my money put back into my account in to business daysFrankly, I am appalled at the amount of time I spent wasting my time on the phone, going to the Sears at Scarborough Townscentre, being told I would be replaced the same vacuum, being told they would honour the cost difference since I bought this vacuum on saleThe call transfers, the people who did not know their inventory and the lies being told I would be called back within hours!I have never complained about an item I've bought before, but I have also never had a horrible issue as this for an expensive purchase as this
Purchased a [redacted] stacked unit, years agoThe delivery guys dropped it off in my apartment and WOULD NOT install it as they "didn't have enough time"They had one more delivery after mine and they didn't have the timeThe machine sat in my living room through Christmas until I asked a contractor friend to hook it up and install itSo that was my first experience with Sears and their "customer service" years before Towards the end of the original yr warranty I had a repair performed on this dual washer/dryer stack this January Tech urged me to renew the warranty, I hesitated, but he said it was a great unit and totally worth renewing the warrantySo I didPaid $300, the tech left, the machine worked week and then stopped running altogether Whatever you do, do not under any circumstance let the Sears company convince you to spend a cent on their warranty package - it is not worth the troubleSave yourself $and just buy a new unit from another company that has a top notch warranty and customer service with good reviews onlineHad I read the reviews online of their warranty agreement issues, I would never have signed up At this point I have a unit that has not worked since January I have an $paper weight in my living roomSears techs did not show up on different occasions, after I had taken time away from work to wait for them to show up, and I've been hung up on more times than I can count It doesn't matter if they give you a "supervisor" or a "manager" or a "rep", they will not phone back, they will not resolve anythingLast night I was promised by different reps that "for sure" the tech will show up at the scheduled time between and 8pmOf course they never did, and I phoned back this morning, only to be hung up on twice when I asked to speak with a manager or supervisor on duty This is Sears folksThis is the Sears experienceI asked for a refund on the warranty, since they wont replace my lemon washer/dryer(its a lemon, months , different technicians, they haven't fixed it, it has to be a lemon) - they will not refund the warranty amount either When I asked if they would take the broken machine from my apartment the customer service rep also declined said that they cannot do that until they determine the machine will not work I am just waiting by patiently hoping that maybe one of these days their service techs will actually show up and fix the machine in the meantime I wanted to make sure this is online, that people can read this, and that no one else goes through this experienceIt is not worth the trouble
[redacted] To finally fix my range nearly took months to fix!!!!!!!!!! It took a week and half for them to come out and look at and than order partsAnd when the day came to install those parts they call that morning to say "the service man will be unable to come today, the next appointment will be in a week" A WEEK!!!!!!!! Never mind I had to take time off of work for this tooIn the end they did this kind of thing happened another times!!! And in the end for all my troubles all they can do is a [redacted] gift cardLike I'll ever shop there again!!!!!!!!!!!!!!!! [redacted]
complaint regarding the purchase item is not what I am looking for we purchased a portable washer on feb at Fairview Mall Sears [redacted] First of all, we never had any experience on portable washer and rely on the sales to let us know the features of the washer, but the guy basically just told us there is only one type of the washer which is [redacted] one and it's 900! SInce this is for delivery to an apartment I specifically requested to have it deliver on a certain date, but not only they did not deliver the item on the specific requested date, they showed up on a day that I wasn't even available......needless to say it is reported as no show When I called the delivery dept to inquire about the status they simply told me the customer service dept did not notify the shipping company about the revised shipping date! I finally got the washer on the Feb ....the item came with broken parts! I felt so angry and immediately called my sales rep and he
[redacted] I finally got through after holding minutes only to find that their returns department has 'misplaced' my return and I now have to wait even longer than the weeks I've already waited while they conduct an investigation into my missing items Thankfully I have all my paperwork, so this attempt to 'lose' my return will not allow Sears to steal my funds I have to wonder how many people don't bother to watch their statement, and miss the fact they never bothered to process their return Sears Canada I am on hold again, with your [redacted] , crackly music, and the constant interruptions telling me how important my business is to you when clearly it is notIf my business was important to you, somebody would have answered the phone already This is the third time I've had to call regarding this same issue - apparently, not only have you lost my return, but even with all the tracking and reference numbers I supplied you, you can't figure out what store I returned it to I get angrier by the minute and I am so tired of Sears wasting my time I have written to the suggested email, and yet here I sit on hold which turned out to be Another complete waste of timeHow long are you guys going to give me the run-around before you process my refundIt's insane that I've had to wait three weeks for a refund that should have processed the instant I returned the merchandise
This is my second email The manager of [redacted] called me back requesting more money to repair my ring, but indicated there would be a line where the ring split As well they said they could not replace the etching they had removed when they resized it I also asked to have the star formation added where the stone had fallen out after their workmanship They said they could not do that either I have since found a private craftmanship who has stored my ring to its original state His workmanship I consider superior to comparison to [redacted] I am requesting money to be returned for damaging my ring from either Sears or [redacted] as I am a long time Sears Customer Please advise Product_Or_Service: jewelry repair
[redacted] I tried to place an order online on Nov.20...when I tried to submit...it was going to charge me $for shipping....so I then called the help phone number...apparently the numbers for the Wish Book had been changed, they could not place the order So I called Sears in Duncan BC..told them my dilemma and she said" Come on in and we will look after you." So I went down and placed my order with them, they had to do it over the phone...couldnt match the prices online, but I was desperate to get this order off to my grandchildren in Alberta After she placed the order, I asked for a print out on what had been ordered and what I had been charged...Nope, she couldn't do that She verbally gave my credit card numbers to someone over the phone..I thought all was well, my order had been finally placed...it would be shipped to Alberta All was good...I thought!! Well, somewhere along the line, someone flagged my credit card as being fraudulent!! Now, you have to understand!! I ALWAYS pay my balance every month....I NEVER have had any credit problems...EVER And Sears had my entire order returned back to their warehouse in Calgary...so now I am trying to get the money back on my credit card As I had already paid for the entire order!! Received a partial refund ...but they still owe me $ I returned to the store in Duncan and asked for my money back, they said there is nothing they can do, its up to the people who do refunds When I explained what I had been through with Sears, and that no one would help me to get the money back, no one would helpShe said"Get in line" I am so frustrated, I cannot get any help locally, nationally or internationally...(all help calls go to the Philippines)...Its hard to believe that a large company like this can get away with such poor service and such a bad attitude to their loyal customers
I have ordered a sofa and ReclinersWhen I ordered it delivery was set for December I contacted Sears the day before and was assured several times that delivery was confirmed and I needed to be available for deliveryI waited all day and the furniture never showedWhen I called back there was never a delivery set because my area doesn't have home delivery! Called several times, emailed, sent message on [redacted] no one has contacted me from Sears! When I called today they told me my order is missing and they have no idea where it went
This is unbelievable, I have been a customer of sears since Due to the Guelph store I was hit for returning too many itemsKidding me? This was about years ago from then on I was not allowed to order anything through catalogueI filed complaints with this store as high as I could get in managementRecently within the past month I ordered items through sears catalogue and they went through with out issueWhen I tried to order an item today I again was stopped and told I was a high return customer, that anything I tried to order would be automatically cancelledThat's it with me, my business goes to [redacted] totallyI can only hope sears goes out of business due to this practiceAny other store like [redacted] do not have limits on what is ordered or how much is returned or kept by the customer
I puchased a [redacted] n range along with a maintenance agreement Oct, issues since purchase include handles falling off, oven not baking/roasting There have been no less than handles that have been replaced on this stove and I have complained many times about the food not cooking thoroughly, only to be told that the Service Tech did not file any reports I asked for a new service call in Novfor the handle & no cooking issue, someone came fixed the handle (service calls) and he filed a report We did this again in Janand today Feb19, Each time the tempreadings taken were "within acceptable limits" and nothing was done, in his report to the company it was stated "no fault found" Today a manager in the Service Department stated the file had been flagged that there were to be NO MORE SERVICE CALLS I have a maintenance agreement with a "lemon" policy times within a twelve month period and replace the item! I want my service agreement re-activated,
On April 19,I ordered a [redacted] fm transmitter for $on line at Sears CanadaAt the time it said that the item was in stockI recieved and email that stated that the item would be delievered on April 29,When this date came I called to inquire and I was told that this item was coming directly from the vendor who manufactures this item and them given several promise dates that came and went byFinally on May I called and advised that I would like to cancel this order and requested a refund that I was told would be done in 24-and at most business days...On the 7th business day I called back and was told that they had to request the refund from the vendor?! and the an email was sent out with no response...I ordered this item from Sears not the vendor which was [redacted] I spoke with a representative in [redacted] names [redacted] who advised me that my refund request was cancelled so that "Sears" could do a trace on this product and that now it was goin
Leather sofa that is starting to peel or shed from one area My mother who is a senior citizen bought leather sofas, two of them from SearsThis year in July my mother started noticing the leather to shed or peel off in one part of the sofa She called [redacted] , who is the insurance for the sofaThey asked how long my Mother knew about it and my mother said about couple of weeks, [redacted] said that the warranty is void as my mother has to call within five days of discovering the issueMy mother did not know this nor did she have any written documentation on thisJuly 28th My Mother and I went to Sears at Sunridge to ask them about the warranty and why we did not get warranty papersWe spoke to a woman named [redacted] who said she cannot do anything and for us to call Sears Customer serviceWe told them that it is there responsibility to provide my Mother the details and a copy of the insurance I called Customer service on Aug and asked for a Manager to call us and w
Worst experience I have ever had shopping online or in storeDo not buy from SearsPeriodI would rather pay extra never to deal with this company ever again Note to Sears if they read thisRead consumer reviews and fix them now or your doomed For context my wife and I bought a vacuums (***) from their online storeWeeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their endAfter arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickupWe then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickupTwo weeks go by and no call from the store, so we called times and the line never went throughOnline support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shapeWent to the pickup counter that had no staff at it and picked up the phoneA young man came out and tried to help and simply said we were there too early and it wasn't there yetWe got annoyed since it was a week after the notice we received indicated we could pick it up We asked to speak to a manager to which he told us he was the managerAnd didn't want to help us any furtherWe called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it So here we are over a month later cancelling our order as we got [redacted] Maybe not the end of the universe but it's just a joke [redacted]
After approx attempts via phone to Sears Canada, I cannot get them to stop sending catalogues to my mailboxHave been guaranteed 2X that I will not receive any more but still getting themI travel a lot & they fill up my box This has been going on since my friend left this address in June [redacted] now receives these at her new address & she has contacted Sears at least 3X to have them stop sending them to my addressThey tell her it has already been resolved but I still receive catalogues in her name
I order a [redacted] mixer through Sears Canada, my confirmation email said the item was to expected by March 4, March 3rd I called Sears customer service and asked when I would be receiving my itemThe advised me that the order was cancelled Feb because there was a lack of them from their manufactureI asked why I wasn't contacted and advised of this and they said it was an error on there partI asked if they would honor their price on another model as sale was over and other store ( [redacted] ) had the same item on sale the same week as Sears and if I would have known the product was out of stock and they cancelled my order I would have bought it from another retailer that had it on sale that week.I spoke to different customer service agents keeping me on hold for hours...I asked to speak to a manager and was told that I would have to hold againI then asked for the manager to call me but no one ever called I lost over $or more due to Sears not advising me that
Purchased box spring and mattress April 21, Warranty was for yearsBox spring has been broken since year after we bought it because we ordered a double size and unknowingly received a 3/size consequently causing the box spring to keep falling through the railsWe didn't notice at delivery because we paid for it to be delivered and set up and presumed the delivery people brought the right size and set it upMattress is sagging because the box spring is broken and I had to purchase a new set from the same placeWas unaware of size problem at time and didn't realize of year warrantyHave since found my original receipt I would like someone from the company to contact meI I have talked to different people in their customer service depth over the last weeksThey have all told me they would take care of it but nobody hasThis was purchased at Sears Canada in Windsor, OntarioI have tried talking to the store manager and she was very rude to me and just kept
washing machine purchased 10/10/ washing is not curentrly workingi called weeks ago today to have it repairednobody has called mei have made several called to several numberson hold all the timenever did talk to anybody for the service callall they tell is that the service inquiry has been passed on and waiting for repair company to contact you is all they told meI have heard nothingnow sears protection plans and warranties will be nil and void as of October 18th I contacted another repair place to fix it but they don't touch anything if under warranty or protection plan
A month ago I've purchased a floor cabinet from Sears onlineMy expected delivery date was During the last month I've visited Sears at [redacted] (where my item supposed to be shipped) times but the item was not thereLast Friday I called Sears and they told me that they are going to investigate the case and call me back in dayNobody calledToday I called them again, talked to representatives and none of them were able to help meThe last representative told me that she is going to create a case (the same I was told on Friday) and that I should call them tomorrow again
Bought Kenmore W/D in May from Sears N.Van- delivered in June by [redacted] hired by SearsHooked up by delivery menJuly discovered laminate floor from water in kitchen from Washer-repairman discovered hose defect.- photos taken, hose replaced, email sent to [redacted] with photos of flooring damaged [redacted] claims not their problem- [redacted] says not their problem - although they hooked it up and never ran a test run of the washer Haven't heard from Sears..Getting the run around from everyone with no one claiming responsibility or wanting to assist for the repair...I have every phone call documented and was given a Case ID from Sears of # [redacted] back on August 2ndI want someone to come and assess the damage and repair what the washer has done I am tired of the runaround and "I understand completely" comment I am not asking for much...All we did was purchase a Washer and Dryer and asked for installation..It is not my fault the damage was done
Sirs: I purchased of a Craftsman AWD lawnmower which became damaged due to a faulty air filterI had been told that dust and dirt got past the air filter because I did not follow the user manual correctly, but now my warranty is not covered regardless of what the manual said So here is why I should still be covered AI used the new lawnmower the same as I used my old one, and the old one never had such problemsAnd since the filter on the new one was not due for service in accordance to the user manual and since I had no service issues with my old lawnmower, why should I think that the new one would be any different the because user manuals for both are practically identical except for the new lawnmower requires a new filter after hours of use not yearly BSecondly, according to the information I have found having to look into the air filter, the air filter product ID for the new lawnmower is 491588s while the air filter product ID for my old lawnmower is
Hello, I bought a [redacted] canister vacuum cleaner in June on sale at almost $400'sAs of December I was having issues with the internal on/off mechanism, shutting off to be preciseAfter calling the Warranty number, providing the details, I brought my vacuum to the delegated repair centre( January 5th, ) I was then informed the parts could not replaced and I was given authorization of replacing my vacuumIt was organized to go to my closest Sears in Scarborough, ON, at the Scarborough Townscentre(January 13th, 2017, 5:13PM ) I was told to go the next day which I didAt the catalogue/online department after waiting hours, I was told there was no file on me, guaranteed by the person I spoke to the night before, however, they made an allowance to make a straight exchange and I would be notified in to businesses daysI called a week later, no vacuumI called another week later, no vacuumSo, I called the Warranty office again (January 26th 2017, 7:30PM) After inquiry, they reemailed the original letter ) I waited until February 4th 2017, 5:30PM to ask about the vacuum at the Warranty phone numberThey said they would authorize the exchange of a vacuum cleaner on par of what I bought I mentioned the vacuum on the online catalogue was no longer offeredI asked if they knew there was inventory to still switch it outI did not receive an answerI waited another week, called Sears at the Scarborough Townscentre and no vacuum nor emails authorizing an exchangeI called the Warranty office again on February 9th 2017, 11:50am and they recommended calling Customer Service which I did on that date and timeThis call was very frustratingI expained the chain of events, and I wanted a vacuum of equal value to the one I bought which would have meant a price match to a [redacted] canister vacuum which included a petmateI was told that wouldn't happenFinally, I requested a pick up of my broken vacuum and my money returnedThey said a gift card for the the monies spent would take a month! I felt that was unacceptable and I would return it to Sears at Scarborough Townscentre and they authorized the payment back into my credit cardOn February 11th 2017, 4:00PM, brought my broken vacuum to the Sears Store at Scarborough Townscentre and requested my return and payment back to my credit cardThis store still had not received any of the emails from the Warranty office, nor any of my complaintsThey had received the information from customer service about my return and monies back to my credit cardThe person at Sears said I could only receive a gift cardI said no as explained in the enail from customer service they printed outAfter much time and three people trying to look for the email correspondence to no avail, the only email was from Customer ServiceI signed a permission to have my money put back into my account in to business daysFrankly, I am appalled at the amount of time I spent wasting my time on the phone, going to the Sears at Scarborough Townscentre, being told I would be replaced the same vacuum, being told they would honour the cost difference since I bought this vacuum on saleThe call transfers, the people who did not know their inventory and the lies being told I would be called back within hours!I have never complained about an item I've bought before, but I have also never had a horrible issue as this for an expensive purchase as this
Purchased a [redacted] stacked unit, years agoThe delivery guys dropped it off in my apartment and WOULD NOT install it as they "didn't have enough time"They had one more delivery after mine and they didn't have the timeThe machine sat in my living room through Christmas until I asked a contractor friend to hook it up and install itSo that was my first experience with Sears and their "customer service" years before Towards the end of the original yr warranty I had a repair performed on this dual washer/dryer stack this January Tech urged me to renew the warranty, I hesitated, but he said it was a great unit and totally worth renewing the warrantySo I didPaid $300, the tech left, the machine worked week and then stopped running altogether Whatever you do, do not under any circumstance let the Sears company convince you to spend a cent on their warranty package - it is not worth the troubleSave yourself $and just buy a new unit from another company that has a top notch warranty and customer service with good reviews onlineHad I read the reviews online of their warranty agreement issues, I would never have signed up At this point I have a unit that has not worked since January I have an $paper weight in my living roomSears techs did not show up on different occasions, after I had taken time away from work to wait for them to show up, and I've been hung up on more times than I can count It doesn't matter if they give you a "supervisor" or a "manager" or a "rep", they will not phone back, they will not resolve anythingLast night I was promised by different reps that "for sure" the tech will show up at the scheduled time between and 8pmOf course they never did, and I phoned back this morning, only to be hung up on twice when I asked to speak with a manager or supervisor on duty This is Sears folksThis is the Sears experienceI asked for a refund on the warranty, since they wont replace my lemon washer/dryer(its a lemon, months , different technicians, they haven't fixed it, it has to be a lemon) - they will not refund the warranty amount either When I asked if they would take the broken machine from my apartment the customer service rep also declined said that they cannot do that until they determine the machine will not work I am just waiting by patiently hoping that maybe one of these days their service techs will actually show up and fix the machine in the meantime I wanted to make sure this is online, that people can read this, and that no one else goes through this experienceIt is not worth the trouble
[redacted] To finally fix my range nearly took months to fix!!!!!!!!!! It took a week and half for them to come out and look at and than order partsAnd when the day came to install those parts they call that morning to say "the service man will be unable to come today, the next appointment will be in a week" A WEEK!!!!!!!! Never mind I had to take time off of work for this tooIn the end they did this kind of thing happened another times!!! And in the end for all my troubles all they can do is a [redacted] gift cardLike I'll ever shop there again!!!!!!!!!!!!!!!! [redacted]
complaint regarding the purchase item is not what I am looking for we purchased a portable washer on feb at Fairview Mall Sears [redacted] First of all, we never had any experience on portable washer and rely on the sales to let us know the features of the washer, but the guy basically just told us there is only one type of the washer which is [redacted] one and it's 900! SInce this is for delivery to an apartment I specifically requested to have it deliver on a certain date, but not only they did not deliver the item on the specific requested date, they showed up on a day that I wasn't even available......needless to say it is reported as no show When I called the delivery dept to inquire about the status they simply told me the customer service dept did not notify the shipping company about the revised shipping date! I finally got the washer on the Feb ....the item came with broken parts! I felt so angry and immediately called my sales rep and he
[redacted] I finally got through after holding minutes only to find that their returns department has 'misplaced' my return and I now have to wait even longer than the weeks I've already waited while they conduct an investigation into my missing items Thankfully I have all my paperwork, so this attempt to 'lose' my return will not allow Sears to steal my funds I have to wonder how many people don't bother to watch their statement, and miss the fact they never bothered to process their return Sears Canada I am on hold again, with your [redacted] , crackly music, and the constant interruptions telling me how important my business is to you when clearly it is notIf my business was important to you, somebody would have answered the phone already This is the third time I've had to call regarding this same issue - apparently, not only have you lost my return, but even with all the tracking and reference numbers I supplied you, you can't figure out what store I returned it to I get angrier by the minute and I am so tired of Sears wasting my time I have written to the suggested email, and yet here I sit on hold which turned out to be Another complete waste of timeHow long are you guys going to give me the run-around before you process my refundIt's insane that I've had to wait three weeks for a refund that should have processed the instant I returned the merchandise
This is my second email The manager of [redacted] called me back requesting more money to repair my ring, but indicated there would be a line where the ring split As well they said they could not replace the etching they had removed when they resized it I also asked to have the star formation added where the stone had fallen out after their workmanship They said they could not do that either I have since found a private craftmanship who has stored my ring to its original state His workmanship I consider superior to comparison to [redacted] I am requesting money to be returned for damaging my ring from either Sears or [redacted] as I am a long time Sears Customer Please advise Product_Or_Service: jewelry repair
[redacted] I tried to place an order online on Nov.20...when I tried to submit...it was going to charge me $for shipping....so I then called the help phone number...apparently the numbers for the Wish Book had been changed, they could not place the order So I called Sears in Duncan BC..told them my dilemma and she said" Come on in and we will look after you." So I went down and placed my order with them, they had to do it over the phone...couldnt match the prices online, but I was desperate to get this order off to my grandchildren in Alberta After she placed the order, I asked for a print out on what had been ordered and what I had been charged...Nope, she couldn't do that She verbally gave my credit card numbers to someone over the phone..I thought all was well, my order had been finally placed...it would be shipped to Alberta All was good...I thought!! Well, somewhere along the line, someone flagged my credit card as being fraudulent!! Now, you have to understand!! I ALWAYS pay my balance every month....I NEVER have had any credit problems...EVER And Sears had my entire order returned back to their warehouse in Calgary...so now I am trying to get the money back on my credit card As I had already paid for the entire order!! Received a partial refund ...but they still owe me $ I returned to the store in Duncan and asked for my money back, they said there is nothing they can do, its up to the people who do refunds When I explained what I had been through with Sears, and that no one would help me to get the money back, no one would helpShe said"Get in line" I am so frustrated, I cannot get any help locally, nationally or internationally...(all help calls go to the Philippines)...Its hard to believe that a large company like this can get away with such poor service and such a bad attitude to their loyal customers
I have ordered a sofa and ReclinersWhen I ordered it delivery was set for December I contacted Sears the day before and was assured several times that delivery was confirmed and I needed to be available for deliveryI waited all day and the furniture never showedWhen I called back there was never a delivery set because my area doesn't have home delivery! Called several times, emailed, sent message on [redacted] no one has contacted me from Sears! When I called today they told me my order is missing and they have no idea where it went
This is unbelievable, I have been a customer of sears since Due to the Guelph store I was hit for returning too many itemsKidding me? This was about years ago from then on I was not allowed to order anything through catalogueI filed complaints with this store as high as I could get in managementRecently within the past month I ordered items through sears catalogue and they went through with out issueWhen I tried to order an item today I again was stopped and told I was a high return customer, that anything I tried to order would be automatically cancelledThat's it with me, my business goes to [redacted] totallyI can only hope sears goes out of business due to this practiceAny other store like [redacted] do not have limits on what is ordered or how much is returned or kept by the customer
I puchased a [redacted] n range along with a maintenance agreement Oct, issues since purchase include handles falling off, oven not baking/roasting There have been no less than handles that have been replaced on this stove and I have complained many times about the food not cooking thoroughly, only to be told that the Service Tech did not file any reports I asked for a new service call in Novfor the handle & no cooking issue, someone came fixed the handle (service calls) and he filed a report We did this again in Janand today Feb19, Each time the tempreadings taken were "within acceptable limits" and nothing was done, in his report to the company it was stated "no fault found" Today a manager in the Service Department stated the file had been flagged that there were to be NO MORE SERVICE CALLS I have a maintenance agreement with a "lemon" policy times within a twelve month period and replace the item! I want my service agreement re-activated,
On April 19,I ordered a [redacted] fm transmitter for $on line at Sears CanadaAt the time it said that the item was in stockI recieved and email that stated that the item would be delievered on April 29,When this date came I called to inquire and I was told that this item was coming directly from the vendor who manufactures this item and them given several promise dates that came and went byFinally on May I called and advised that I would like to cancel this order and requested a refund that I was told would be done in 24-and at most business days...On the 7th business day I called back and was told that they had to request the refund from the vendor?! and the an email was sent out with no response...I ordered this item from Sears not the vendor which was [redacted] I spoke with a representative in [redacted] names [redacted] who advised me that my refund request was cancelled so that "Sears" could do a trace on this product and that now it was goin
Leather sofa that is starting to peel or shed from one area My mother who is a senior citizen bought leather sofas, two of them from SearsThis year in July my mother started noticing the leather to shed or peel off in one part of the sofa She called [redacted] , who is the insurance for the sofaThey asked how long my Mother knew about it and my mother said about couple of weeks, [redacted] said that the warranty is void as my mother has to call within five days of discovering the issueMy mother did not know this nor did she have any written documentation on thisJuly 28th My Mother and I went to Sears at Sunridge to ask them about the warranty and why we did not get warranty papersWe spoke to a woman named [redacted] who said she cannot do anything and for us to call Sears Customer serviceWe told them that it is there responsibility to provide my Mother the details and a copy of the insurance I called Customer service on Aug and asked for a Manager to call us and w
Worst experience I have ever had shopping online or in storeDo not buy from SearsPeriodI would rather pay extra never to deal with this company ever again Note to Sears if they read thisRead consumer reviews and fix them now or your doomed For context my wife and I bought a vacuums (***) from their online storeWeeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their endAfter arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickupWe then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickupTwo weeks go by and no call from the store, so we called times and the line never went throughOnline support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shapeWent to the pickup counter that had no staff at it and picked up the phoneA young man came out and tried to help and simply said we were there too early and it wasn't there yetWe got annoyed since it was a week after the notice we received indicated we could pick it up We asked to speak to a manager to which he told us he was the managerAnd didn't want to help us any furtherWe called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it So here we are over a month later cancelling our order as we got [redacted] Maybe not the end of the universe but it's just a joke [redacted]