I purchased a Vacuum Cleaner from Sears last September It came with a year warranty Last week the motor quit working and we wanted to use the year warranty agreement to fix the same unit We called night, and they told me that even though we ordered it online, it was considered an OTC item, so we should take it back to the store I took it to the store the next day, and was told that it had to be taken care of by the manufacturer So, I called the manufacturer and they told me that Sears should take care of this warranty Called back to Sears, again, and was transferred to a "Customer Service Specialist", but every question I asked him, I was put on hold, and gave me the feeling that he was not familiar with the companies warranty policies at all After minutes on the phone, he let me know that this product was discontinued, and the only thing they could do was find a similar vacuum and pay the difference, but the closest one was over $400, and I would have to pay an
I'm very disappointed with Sears - both quality of product and the customer serviceI ordered a comforter set, a set of pillows, and a sheet setAfter three weeks of waiting - and the order status send shippedBut only the sheets arrivedI waited on washing them since I bought the sheets to go with the comforter setI emailed and emailedThey finally responded that the comforter set was oversold and that I would not be receiving itThe pillow set - also said shippedAfter a couple of weeks, it said 'damaged' and would not be deliveredThen, it said ' customer refused delivery' and I had never seen these pillows! Just bizarre! After a few confusing emails, I gave up trying to communicate with them that when and calledThey refunded the pillows and comforter but had no explanation for eitherI thought I would give the sheets a try anyway - and while expensive, they were awful! Excessively scratchy and roughI emailed again asking about the quality and return policy of the sheets and I was repeatedly informed that the comforter and the pillows had been refundedThey never read the emails, send stock responses, and in general frustrated me that I really don't care to deal with them anymoreI'll donate these garbage sheets and never shop at Sears againSad and disappointing experiences!
Today my daughter and I were in Sears in Nanaimo in the shoe department and the girl that was working in there was so rude to all her customers and would not help find anything as it was as if she didn't want to be thereI had a pair of boots in my hand and I put them down as I was not going to purchase them because of her rudeness and my daughter was looking for shoes and as I was there therer were several other ladies there that noticed the same thing so I will not shop there againWe went elsewhere and spent over $and had excellent serviceat another shoe store
Don't order or return anything onlineYou'll never see your stuff or your money againIf you can't find what you need anywhere else and HAVE to shop at Sears, go into the actual storeI returned $worth of clothes in October and still have no refund as of Jan2, Sears has "no record" of the return despite the use of a Sears-generated return label and being tracked by Canada Post and signed for by a Sears employee
Bought Kenmore W/D in May from Sears N.Van- delivered in June by *** hired by SearsHooked up by delivery menJuly discovered laminate floor from water in kitchen from Washer-repairman discovered hose defect.- photos taken, hose replaced, email sent to *** with photos of flooring damaged*** claims not their problem- *** says not their problem - although they hooked it up and never ran a test run of the washer Haven't heard from Sears..Getting the run around from everyone with no one claiming responsibility or wanting to assist for the repair...I have every phone call documented and was given a Case ID from Sears of #*** back on August 2ndI want someone to come and assess the damage and repair what the washer has done I am tired of the runaround and "I understand completely" comment I am not asking for much...All we did was purchase a Washer and Dryer and asked for installation..It is not my fault the damage was done
I have ordered a sofa and ReclinersWhen I ordered it delivery was set for December I contacted Sears the day before and was assured several times that delivery was confirmed and I needed to be available for deliveryI waited all day and the furniture never showedWhen I called back there was never a delivery set because my area doesn't have home delivery! Called several times, emailed, sent message on *** no one has contacted me from Sears! When I called today they told me my order is missing and they have no idea where it went
Worst experience I have ever had shopping online or in storeDo not buy from SearsPeriodI would rather pay extra never to deal with this company ever again Note to Sears if they read thisRead consumer reviews and fix them now or your doomed
For context my wife and I bought a vacuums (***) from their online storeWeeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their endAfter arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickupWe then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickupTwo weeks go by and no call from the store, so we called times and the line never went throughOnline support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shapeWent to the pickup counter that had no staff at it and picked up the phoneA young man came out and tried to help and simply said we were there too early and it wasn't there yetWe got annoyed since it was a week after the notice we received indicated we could pick it up We asked to speak to a manager to which he told us he was the managerAnd didn't want to help us any furtherWe called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it
So here we are over a month later cancelling our order as we got ***Maybe not the end of the universe but it's just a joke *** ***
I puchased a ***n range along with a maintenance agreement Oct, issues since purchase include handles falling off, oven not baking/roasting
There have been no less than handles that have been replaced on this stove and I have complained many times about the food not cooking thoroughly, only to be told that the Service Tech did not file any reports I asked for a new service call in Novfor the handle & no cooking issue, someone came fixed the handle (service calls) and he filed a report We did this again in Janand today Feb19, Each time the tempreadings taken were "within acceptable limits" and nothing was done, in his report to the company it was stated "no fault found" Today a manager in the Service Department stated the file had been flagged that there were to be NO MORE SERVICE CALLS I have a maintenance agreement with a "lemon" policy times within a twelve month period and replace the item! I want my service agreement re-activated,
Fridge purchased in Warranty on aplliance since purchased, renewed on Fridge broke down in Feb of this yearthe first repair was done on it on Feb 26.it did not fix the problemfridge is running but does not coolA second apt is finally set up after weeks of phone callsSomeone kept cancelling the service appointmentsTechnician came back but couldnt fix itthe problem then goes to their buy out dept they call and tell me that even though the warranty is on the fridge it can not be repaired and is now too old to be replaced and there for they will not give me any money towards a new refrigerator They will refund me the unused portion of my warranty agreementEven though in the warranty agreement there is no mention of a time limit on the age of the apliance and it also states that " our limit of liability is the actual cash value of the product in good operating condition" I have been back and forth to the store and the only manager who has helped me is
Back in January of I've purchased brand new *** gas range *** at Sears store at now closed Square One locationAt the time of purchase I bought extended warranty as salesman was claiming that if anything goes wrong with my stove, repairman will be at my house within hours during week days
Well, on Feb 3, oven stopped to workGave a call to Sears and was advised by customer service that tech will come over on Feb 9,with all necessary parts to resolve oven issueAlso requested that tech be gas certified and if tech has no parts with him I want a brand new stoveSo tech arrived today on Feb 9th*** When asked if he got any parts he *** said noAdvised tech that not only that my family is without an oven for the last days but also that Sears representative assured me that he will arrive with partsHis response was to complain to cus
Poor experienceIn Calgary store it is impossible to tell what the actual price isI and it looks like a dirty warehouseOnline the price always comes out different and they don't deliver the orderAlso customer service does not respond***
About years ago I purchased a *** leather sofa from sears, I was able to get it for a good price with price match, it soon fell apart(frame) The sofa was replaced with another leather sectional sofaThis sofa also had many issues(broken frame due to missing legs upon its setup by delivery men, the leather did not hold up and began to crack and peel and fade, stitching coming out of the back and bottom of sofa)
Sears sent out a furniture mediche told me the frame was badly damaged and that he could replace the leather
This is when the sears customer service fun began.All in all I have had to call over times with no resolution, being told a different story every timeAt first it was the repairs would most likely be done....further investigations are needed....so onI wait a while, no call backNext time I am told point blank the couch will not be fixed as it was "abused!ABUSED!" Now this is absurdThe leather has no rips.stains or tears, it is simply wearin
On April 19,I ordered a *** fm transmitter for $on line at Sears CanadaAt the time it said that the item was in stockI recieved and email that stated that the item would be delievered on April 29,When this date came I called to inquire and I was told that this item was coming directly from the vendor who manufactures this item and them given several promise dates that came and went byFinally on May I called and advised that I would like to cancel this order and requested a refund that I was told would be done in 24-and at most business days...On the 7th business day I called back and was told that they had to request the refund from the vendor?! and the an email was sent out with no response...I ordered this item from Sears not the vendor which was ***I spoke with a representative in *** names *** who advised me that my refund request was cancelled so that "Sears" could do a trace on this product and that now it was goin
A month ago I've purchased a floor cabinet from Sears onlineMy expected delivery date was During the last month I've visited Sears at *** (where my item supposed to be shipped) times but the item was not thereLast Friday I called Sears and they told me that they are going to investigate the case and call me back in dayNobody calledToday I called them again, talked to representatives and none of them were able to help meThe last representative told me that she is going to create a case (the same I was told on Friday) and that I should call them tomorrow again
Tried to buy a snowblower online at sears.caTook minutes on phone to fix problem with priceThen they overcharged my credit card on the day I bought it, even though it wouldn't be delivered for daysThen they charged the wrong amount! Tried times to get refund for differenceThen they lost the snowblower!!! I gave up and cancelled the order but no refund showed on cardTHEN I get an email confirming the cancelled order but saying my card will not be chargedEXCEPT IT WAS!!! And now I can't get a refund!!! ***
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I finally got through after holding minutes only to find that their returns department has 'misplaced' my return and I now have to wait even longer than the weeks I've already waited while they conduct an investigation into my missing items
Thankfully I have all my paperwork, so this attempt to 'lose' my return will not allow Sears to steal my funds
I have to wonder how many people don't bother to watch their statement, and miss the fact they never bothered to process their return
Sears Canada I am on hold again, with your ***, crackly music, and the constant interruptions telling me how important my business is to you when clearly it is notIf my business was important to you, somebody would have answered the phone already
This is the third time I've had to call regarding this same issue - apparently, not only have you lost my return, but even with all the tracking and reference numbers I supplied you, you can't figure out what store I returned it to
I get angrier by the minute and I am so tired of Sears wasting my time
I have written to the suggested email, and yet here I sit on hold which turned out to be Another complete waste of timeHow long are you guys going to give me the run-around before you process my refundIt's insane that I've had to wait three weeks for a refund that should have processed the instant I returned the merchandise
I ordered a dryer on nov 18, from their website on clearance, they advised it would ship on Dec.7,and call the day beforeNo one called the day before and on December a rude delivery driver calls and asks if I have a service today and I advised him im expecting a dryer and he advised me call customer service, I asked why what happened, he yells call customer serviceI call customer service they dont know whats going on would call me back then I call them back and they advise that the warehouse never shipped it to the delivery driver and they have sent an email to the warehouse to find out what happened they would call me back hours , they never called back I called back and they advised they are still waiting for the warehouse , I got fed up and cancelled the order but asked them why dont they send me the replacement model (newer model) for the same price they advised can only give me a hundred dollars offSo they agreed to refund my old purchase and purchase another dryer , days later no refund yet So I called and asked wheres my refund the story changes to we are still waiting to hear from delivery service to find out what happened with your order I told them cancel all my orders and send my refund and dont charge for the new dryer , then they advised cant confirm cancelling the new dryer it may have shipped to the delivery service , I advised I never got any shipping email , this is crazy They also advised me they have a whole bunch of new systems that they are not used to yetThats not my problem , they still havent refunded me nor given me any reassurance my orders are cancelled I contacted my credit card company and disputed the charge , they told me not to worry , they cant charge me for something they never delivered to me Make it clear Sears if your reading this , do not deliver anything to me , im going to *** or *** to get my dryer , im sure they will do much better than youIm done with sears , no more, I was a long time repeating customer of sears What is going on this company? They only have themselves to blame if they fail
washing machine purchased 10/10/
washing is not curentrly workingi called weeks ago today to have it repairednobody has called mei have made several called to several numberson hold all the timenever did talk to anybody for the service callall they tell is that the service inquiry has been passed on and waiting for repair company to contact you is all they told meI have heard nothingnow sears protection plans and warranties will be nil and void as of October 18th
I contacted another repair place to fix it but they don't touch anything if under warranty or protection plan
Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it
It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really badThe confusion bleeds into their email notifications and / or charges and refunds on items as wellIf I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new systemFor so long it was so easy and convenient to shop Sears onlineNot any more!
I purchased a Vacuum Cleaner from Sears last September It came with a year warranty Last week the motor quit working and we wanted to use the year warranty agreement to fix the same unit We called night, and they told me that even though we ordered it online, it was considered an OTC item, so we should take it back to the store I took it to the store the next day, and was told that it had to be taken care of by the manufacturer So, I called the manufacturer and they told me that Sears should take care of this warranty Called back to Sears, again, and was transferred to a "Customer Service Specialist", but every question I asked him, I was put on hold, and gave me the feeling that he was not familiar with the companies warranty policies at all After minutes on the phone, he let me know that this product was discontinued, and the only thing they could do was find a similar vacuum and pay the difference, but the closest one was over $400, and I would have to pay an
I'm very disappointed with Sears - both quality of product and the customer serviceI ordered a comforter set, a set of pillows, and a sheet setAfter three weeks of waiting - and the order status send shippedBut only the sheets arrivedI waited on washing them since I bought the sheets to go with the comforter setI emailed and emailedThey finally responded that the comforter set was oversold and that I would not be receiving itThe pillow set - also said shippedAfter a couple of weeks, it said 'damaged' and would not be deliveredThen, it said ' customer refused delivery' and I had never seen these pillows! Just bizarre! After a few confusing emails, I gave up trying to communicate with them that when and calledThey refunded the pillows and comforter but had no explanation for eitherI thought I would give the sheets a try anyway - and while expensive, they were awful! Excessively scratchy and roughI emailed again asking about the quality and return policy of the sheets and I was repeatedly informed that the comforter and the pillows had been refundedThey never read the emails, send stock responses, and in general frustrated me that I really don't care to deal with them anymoreI'll donate these garbage sheets and never shop at Sears againSad and disappointing experiences!
Today my daughter and I were in Sears in Nanaimo in the shoe department and the girl that was working in there was so rude to all her customers and would not help find anything as it was as if she didn't want to be thereI had a pair of boots in my hand and I put them down as I was not going to purchase them because of her rudeness and my daughter was looking for shoes and as I was there therer were several other ladies there that noticed the same thing so I will not shop there againWe went elsewhere and spent over $and had excellent serviceat another shoe store
Don't order or return anything onlineYou'll never see your stuff or your money againIf you can't find what you need anywhere else and HAVE to shop at Sears, go into the actual storeI returned $worth of clothes in October and still have no refund as of Jan2, Sears has "no record" of the return despite the use of a Sears-generated return label and being tracked by Canada Post and signed for by a Sears employee
Bought Kenmore W/D in May from Sears N.Van- delivered in June by *** hired by SearsHooked up by delivery menJuly discovered laminate floor from water in kitchen from Washer-repairman discovered hose defect.- photos taken, hose replaced, email sent to *** with photos of flooring damaged*** claims not their problem- *** says not their problem - although they hooked it up and never ran a test run of the washer Haven't heard from Sears..Getting the run around from everyone with no one claiming responsibility or wanting to assist for the repair...I have every phone call documented and was given a Case ID from Sears of #*** back on August 2ndI want someone to come and assess the damage and repair what the washer has done I am tired of the runaround and "I understand completely" comment I am not asking for much...All we did was purchase a Washer and Dryer and asked for installation..It is not my fault the damage was done
Warranty protection now null and void and I just purchased in Dec Warranty was valid until Dec appliances covered for a cost of over $
I have ordered a sofa and ReclinersWhen I ordered it delivery was set for December I contacted Sears the day before and was assured several times that delivery was confirmed and I needed to be available for deliveryI waited all day and the furniture never showedWhen I called back there was never a delivery set because my area doesn't have home delivery! Called several times, emailed, sent message on *** no one has contacted me from Sears! When I called today they told me my order is missing and they have no idea where it went
Worst experience I have ever had shopping online or in storeDo not buy from SearsPeriodI would rather pay extra never to deal with this company ever again Note to Sears if they read thisRead consumer reviews and fix them now or your doomed
For context my wife and I bought a vacuums (***) from their online storeWeeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their endAfter arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickupWe then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickupTwo weeks go by and no call from the store, so we called times and the line never went throughOnline support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shapeWent to the pickup counter that had no staff at it and picked up the phoneA young man came out and tried to help and simply said we were there too early and it wasn't there yetWe got annoyed since it was a week after the notice we received indicated we could pick it up We asked to speak to a manager to which he told us he was the managerAnd didn't want to help us any furtherWe called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it
So here we are over a month later cancelling our order as we got ***Maybe not the end of the universe but it's just a joke *** ***
I puchased a ***n range along with a maintenance agreement Oct, issues since purchase include handles falling off, oven not baking/roasting
There have been no less than handles that have been replaced on this stove and I have complained many times about the food not cooking thoroughly, only to be told that the Service Tech did not file any reports I asked for a new service call in Novfor the handle & no cooking issue, someone came fixed the handle (service calls) and he filed a report We did this again in Janand today Feb19, Each time the tempreadings taken were "within acceptable limits" and nothing was done, in his report to the company it was stated "no fault found" Today a manager in the Service Department stated the file had been flagged that there were to be NO MORE SERVICE CALLS I have a maintenance agreement with a "lemon" policy times within a twelve month period and replace the item! I want my service agreement re-activated,
Fridge purchased in Warranty on aplliance since purchased, renewed on Fridge broke down in Feb of this yearthe first repair was done on it on Feb 26.it did not fix the problemfridge is running but does not coolA second apt is finally set up after weeks of phone callsSomeone kept cancelling the service appointmentsTechnician came back but couldnt fix itthe problem then goes to their buy out dept they call and tell me that even though the warranty is on the fridge it can not be repaired and is now too old to be replaced and there for they will not give me any money towards a new refrigerator They will refund me the unused portion of my warranty agreementEven though in the warranty agreement there is no mention of a time limit on the age of the apliance and it also states that " our limit of liability is the actual cash value of the product in good operating condition" I have been back and forth to the store and the only manager who has helped me is
Back in January of I've purchased brand new *** gas range *** at Sears store at now closed Square One locationAt the time of purchase I bought extended warranty as salesman was claiming that if anything goes wrong with my stove, repairman will be at my house within hours during week days
Well, on Feb 3, oven stopped to workGave a call to Sears and was advised by customer service that tech will come over on Feb 9,with all necessary parts to resolve oven issueAlso requested that tech be gas certified and if tech has no parts with him I want a brand new stoveSo tech arrived today on Feb 9th*** When asked if he got any parts he *** said noAdvised tech that not only that my family is without an oven for the last days but also that Sears representative assured me that he will arrive with partsHis response was to complain to cus
Poor experienceIn Calgary store it is impossible to tell what the actual price isI and it looks like a dirty warehouseOnline the price always comes out different and they don't deliver the orderAlso customer service does not respond***
About years ago I purchased a *** leather sofa from sears, I was able to get it for a good price with price match, it soon fell apart(frame) The sofa was replaced with another leather sectional sofaThis sofa also had many issues(broken frame due to missing legs upon its setup by delivery men, the leather did not hold up and began to crack and peel and fade, stitching coming out of the back and bottom of sofa)
Sears sent out a furniture mediche told me the frame was badly damaged and that he could replace the leather
This is when the sears customer service fun began.All in all I have had to call over times with no resolution, being told a different story every timeAt first it was the repairs would most likely be done....further investigations are needed....so onI wait a while, no call backNext time I am told point blank the couch will not be fixed as it was "abused!ABUSED!" Now this is absurdThe leather has no rips.stains or tears, it is simply wearin
On April 19,I ordered a *** fm transmitter for $on line at Sears CanadaAt the time it said that the item was in stockI recieved and email that stated that the item would be delievered on April 29,When this date came I called to inquire and I was told that this item was coming directly from the vendor who manufactures this item and them given several promise dates that came and went byFinally on May I called and advised that I would like to cancel this order and requested a refund that I was told would be done in 24-and at most business days...On the 7th business day I called back and was told that they had to request the refund from the vendor?! and the an email was sent out with no response...I ordered this item from Sears not the vendor which was ***I spoke with a representative in *** names *** who advised me that my refund request was cancelled so that "Sears" could do a trace on this product and that now it was goin
A month ago I've purchased a floor cabinet from Sears onlineMy expected delivery date was During the last month I've visited Sears at *** (where my item supposed to be shipped) times but the item was not thereLast Friday I called Sears and they told me that they are going to investigate the case and call me back in dayNobody calledToday I called them again, talked to representatives and none of them were able to help meThe last representative told me that she is going to create a case (the same I was told on Friday) and that I should call them tomorrow again
Tried to buy a snowblower online at sears.caTook minutes on phone to fix problem with priceThen they overcharged my credit card on the day I bought it, even though it wouldn't be delivered for daysThen they charged the wrong amount! Tried times to get refund for differenceThen they lost the snowblower!!! I gave up and cancelled the order but no refund showed on cardTHEN I get an email confirming the cancelled order but saying my card will not be chargedEXCEPT IT WAS!!! And now I can't get a refund!!! ***
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I finally got through after holding minutes only to find that their returns department has 'misplaced' my return and I now have to wait even longer than the weeks I've already waited while they conduct an investigation into my missing items
Thankfully I have all my paperwork, so this attempt to 'lose' my return will not allow Sears to steal my funds
I have to wonder how many people don't bother to watch their statement, and miss the fact they never bothered to process their return
Sears Canada I am on hold again, with your ***, crackly music, and the constant interruptions telling me how important my business is to you when clearly it is notIf my business was important to you, somebody would have answered the phone already
This is the third time I've had to call regarding this same issue - apparently, not only have you lost my return, but even with all the tracking and reference numbers I supplied you, you can't figure out what store I returned it to
I get angrier by the minute and I am so tired of Sears wasting my time
I have written to the suggested email, and yet here I sit on hold which turned out to be Another complete waste of timeHow long are you guys going to give me the run-around before you process my refundIt's insane that I've had to wait three weeks for a refund that should have processed the instant I returned the merchandise
I ordered a dryer on nov 18, from their website on clearance, they advised it would ship on Dec.7,and call the day beforeNo one called the day before and on December a rude delivery driver calls and asks if I have a service today and I advised him im expecting a dryer and he advised me call customer service, I asked why what happened, he yells call customer serviceI call customer service they dont know whats going on would call me back then I call them back and they advise that the warehouse never shipped it to the delivery driver and they have sent an email to the warehouse to find out what happened they would call me back hours , they never called back I called back and they advised they are still waiting for the warehouse , I got fed up and cancelled the order but asked them why dont they send me the replacement model (newer model) for the same price they advised can only give me a hundred dollars offSo they agreed to refund my old purchase and purchase another dryer , days later no refund yet So I called and asked wheres my refund the story changes to we are still waiting to hear from delivery service to find out what happened with your order I told them cancel all my orders and send my refund and dont charge for the new dryer , then they advised cant confirm cancelling the new dryer it may have shipped to the delivery service , I advised I never got any shipping email , this is crazy They also advised me they have a whole bunch of new systems that they are not used to yetThats not my problem , they still havent refunded me nor given me any reassurance my orders are cancelled I contacted my credit card company and disputed the charge , they told me not to worry , they cant charge me for something they never delivered to me Make it clear Sears if your reading this , do not deliver anything to me , im going to *** or *** to get my dryer , im sure they will do much better than youIm done with sears , no more, I was a long time repeating customer of sears What is going on this company? They only have themselves to blame if they fail
washing machine purchased 10/10/
washing is not curentrly workingi called weeks ago today to have it repairednobody has called mei have made several called to several numberson hold all the timenever did talk to anybody for the service callall they tell is that the service inquiry has been passed on and waiting for repair company to contact you is all they told meI have heard nothingnow sears protection plans and warranties will be nil and void as of October 18th
I contacted another repair place to fix it but they don't touch anything if under warranty or protection plan
Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it
It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really badThe confusion bleeds into their email notifications and / or charges and refunds on items as wellIf I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new systemFor so long it was so easy and convenient to shop Sears onlineNot any more!