I ordered by phone from Sears Classic Holiday Catalogue one pair of Men's Pajama Set number *** A on p Nov29, priced at $ The email confirmation of the order from Sears showed a billing price of $49.99+ tax for a total of $I immediately telephoned Sears The clerk named *** in Belleville, Ontsaid a price adjustment would be made when I picked up the pajama set at Sears Kingsway in EdmontonToday, Dec 18, I went to the catalogue office Sears Kingsway, Edmonton to pick up the item The clerk refused to make a price adjustment even when I showed her the item on pof said catalogueI felt I had no choice but to return the article and get my *** account credited with the price from the invoice The clerk refused to give me a credit receipt She said my account would be credited with the $amount in four to six weeks How do I get my money back? I was over charged for an item with a specific price in the catalogue I did not
I placed an online order for suitcases on Nov 27, I received an email confirmation of my order and nothing furtherAfter weeks I phoned the Customer Service # listed on the orderI was on hold for minutes and was then told I had the wrong phone #I was transferred and put on hold for another minutesWhen I gave the agent my Order #, he informed me that the items were no longer available and I wouldn't be receiving them at allI told him they were "in stock" when I ordered themHe informed me that their inventory is only updated once every hoursWith today's technology, this is ludicrous - it should be instantaneousI have still not received any email correspondence to inform me that my order has been cancelledI also emailed customer care and have had no responseHe told me that he would raise the matter with his manager - I have heard nothingSears Customer Service and online system are both severely lackingI will not be shopping at Sears again
In March, of 2017, I booked a European cruise on Celebrity cruises with Sears travel in Laval QuebecUnfortunately in April I had to cancel the the cruiseI was told that my deposit would be refunded within one monthAt the end of the month I had not received my deposit and I was told that they forgot to issue the credit and that it would take another month for my credit to be issuedAgain after another month I still had not received the credit, and I was told once again that someone in accounting had not issued the credit, and that it would be at least another week before I would receive my $ refundSince this happened today I wounder what excuse they will have in one week if I do not receive the credit
Purchased a *** stacked unit, years agoThe delivery guys dropped it off in my apartment and WOULD NOT install it as they "didn't have enough time"They had one more delivery after mine and they didn't have the timeThe machine sat in my living room through Christmas until I asked a contractor friend to hook it up and install itSo that was my first experience with Sears and their "customer service" years before
Towards the end of the original yr warranty I had a repair performed on this dual washer/dryer stack this January Tech urged me to renew the warranty, I hesitated, but he said it was a great unit and totally worth renewing the warrantySo I didPaid $300, the tech left, the machine worked week and then stopped running altogether
Whatever you do, do not under any circumstance let the Sears company convince you to spend a cent on their warranty package - it is not worth the troubleSave yourself $and just buy a new unit from another company that has a top notch warranty and customer service with good reviews onlineHad I read the reviews online of their warranty agreement issues, I would never have signed up
At this point I have a unit that has not worked since January I have an $paper weight in my living roomSears techs did not show up on different occasions, after I had taken time away from work to wait for them to show up, and I've been hung up on more times than I can count
It doesn't matter if they give you a "supervisor" or a "manager" or a "rep", they will not phone back, they will not resolve anythingLast night I was promised by different reps that "for sure" the tech will show up at the scheduled time between and 8pmOf course they never did, and I phoned back this morning, only to be hung up on twice when I asked to speak with a manager or supervisor on duty
This is Sears folksThis is the Sears experienceI asked for a refund on the warranty, since they wont replace my lemon washer/dryer(its a lemon, months , different technicians, they haven't fixed it, it has to be a lemon) - they will not refund the warranty amount either
When I asked if they would take the broken machine from my apartment the customer service rep also declined said that they cannot do that until they determine the machine will not work
I am just waiting by patiently hoping that maybe one of these days their service techs will actually show up and fix the machine in the meantime
I wanted to make sure this is online, that people can read this, and that no one else goes through this experienceIt is not worth the trouble
Hello,
I bought a *** canister vacuum cleaner in June on sale at almost $400'sAs of December I was having issues with the internal on/off mechanism, shutting off to be preciseAfter calling the Warranty number, providing the details, I brought my vacuum to the delegated repair centre( January 5th, ) I was then informed the parts could not replaced and I was given authorization of replacing my vacuumIt was organized to go to my closest Sears in Scarborough, ON, at the Scarborough Townscentre(January 13th, 2017, 5:13PM ) I was told to go the next day which I didAt the catalogue/online department after waiting hours, I was told there was no file on me, guaranteed by the person I spoke to the night before, however, they made an allowance to make a straight exchange and I would be notified in to businesses daysI called a week later, no vacuumI called another week later, no vacuumSo, I called the Warranty office again (January 26th 2017, 7:30PM) After inquiry, they reemailed the original letter ) I waited until February 4th 2017, 5:30PM to ask about the vacuum at the Warranty phone numberThey said they would authorize the exchange of a vacuum cleaner on par of what I bought I mentioned the vacuum on the online catalogue was no longer offeredI asked if they knew there was inventory to still switch it outI did not receive an answerI waited another week, called Sears at the Scarborough Townscentre and no vacuum nor emails authorizing an exchangeI called the Warranty office again on February 9th 2017, 11:50am and they recommended calling Customer Service which I did on that date and timeThis call was very frustratingI expained the chain of events, and I wanted a vacuum of equal value to the one I bought which would have meant a price match to a *** canister vacuum which included a petmateI was told that wouldn't happenFinally, I requested a pick up of my broken vacuum and my money returnedThey said a gift card for the the monies spent would take a month! I felt that was unacceptable and I would return it to Sears at Scarborough Townscentre and they authorized the payment back into my credit cardOn February 11th 2017, 4:00PM, brought my broken vacuum to the Sears Store at Scarborough Townscentre and requested my return and payment back to my credit cardThis store still had not received any of the emails from the Warranty office, nor any of my complaintsThey had received the information from customer service about my return and monies back to my credit cardThe person at Sears said I could only receive a gift cardI said no as explained in the enail from customer service they printed outAfter much time and three people trying to look for the email correspondence to no avail, the only email was from Customer ServiceI signed a permission to have my money put back into my account in to business daysFrankly, I am appalled at the amount of time I spent wasting my time on the phone, going to the Sears at Scarborough Townscentre, being told I would be replaced the same vacuum, being told they would honour the cost difference since I bought this vacuum on saleThe call transfers, the people who did not know their inventory and the lies being told I would be called back within hours!I have never complained about an item I've bought before, but I have also never had a horrible issue as this for an expensive purchase as this
Two years ago I bought a ceramic top stove which was on sale for $and also purchased an additional warranty for $This past July the two large burners on the stove stopped workingI called sears and they sent a repairman on August I was told that it would cost $6oo.oo to repair the stove which was all covered by the warrantyThree parts were possibly needed to fix the stove (one part might fix it or a combination of two to three parts might be needed)Starting in mid September I phoned weekly to ask about the parts and was told that two arrived and they were waiting for the thirdAt the end of September I asked if they could try the two parts because this could have solved the problemI SPOKE TO MANY SUPERVISORS WHO PROMISED TO PHONE ME BACK THE NEXT DAY BUT THEY NEVER didThe last supervisor, *** seemed to know what part I needed and promised that it would be fixed by last weekAs of last Friday no one answers the phone
Product_Or_Service: ge profile s
We purchased an extended warranty for our dishwasher and paid $180., little over a year later it stopped working , due to a faulty pump .....and two months later we are still waiting for it to be fixed , my husband and I have gone through the service department up to the supervisor and have called her multiple times and have left messages ...today we called the service department AGAIN and they JUST ordered the part yesterday !!! So by the time it gets here and the Service guy gets here it will probably take another few weeks GUARaNTEED ...because the first time around he never even contacted us for weeks and still no contact !! We will never ever purchase an appliance there again ...considering when we purchased it the salesman SAId ...I quote ...oh ya they are out within days !!!!! Extremely frustrating !!
Ordered a box spring on Dec.2,and used my Mastercard Debit,received confirmation of order emailOn Dec 4/noticed that payment had been deducted from bank account, Called customer service,as I still didnt have a delivery date and order tracker was down,customer rep told me delivery date would be Decand that I would receive a phone call the day before,didnt come!,called Dec to be told that item was back ordered and would arrive Dec 28,expressed my displeasure about not being notified of date change and asked to speak with a supervisor,John told me none were avaialable,I asked him if I was going to be compensated for my inconvenience,he told me another dept handled those things and transferred me to the credit card services! called again today to find out that John had cancelled my order on Dec when I called,demand that the rep cancel my order and refund my money ASAPReported issue to Mastercard,who stated they have had numerous complaints of Sears charging before items are shipped and then items are backordered,Sears are now flagged in Mastercard system,notified my bank where mastercard is issued,forms have been sent to Sears to return payment immediately.As of now I waiting too see how long process will take to refund,it only took days for them to get their payment
Going to Sears Canada (stcatharines) was literally my worst Boxing Day shopping experience this year days prior to boxing day I had gone to their website to see what items I would like to buy on that day and plan ahead to save timeFirst of all, their website has no way of telling you whether an item is available in a particular storeSo I sent my girlfriend to check for availability and see if there will be a sale on that day on those itemsNot only were the store people nonchalant and rude, they had no idea what was going on sale for Boxing DayWorst, even the store manager couldn't help
So come boxing day, me and my girlfriend go to their store only to find that noneI repeat, NONE of the items we had looked up before were available anymore, they only had fat-people sizes left (2XL, 3XL, 4XL)All the parkas, puffer jackets, boots, everything was goneInfact they didn't have the boots we wanted to begin withWhat ticked me off the most was that they wouldn't check in their inventory if they had more of it in the back, also they made sure that all the pricier stuff went up on display at the front whereas all the cheaper clearance stuff was hidden away in the back
In a time when they are struggling to maintain a foothold of their business, such an attitude will only ensure a quicker demise for this organizationAnd if this is how they choose to handle their predicaments, it's a good thing they are going out of businessFor shoppers like me who like to research and plan ahead of time, this was an absolute waste of two hours of my Monday morning on the day after Christmas
They schedule a furniture delivery then don't deliver! Twice I waited for a truck that never showed upWhen I call the local Sears where we placed the order no one answers or calls backCalling Sears Canada they say "Oh I see hear the items didn't get to the truck" or "I see that they were not shipped from the vendor"Truth is they can't organize a delivery at all!! Never again would I order anything from Sears
I ordered a dryer from Sears November 24th, once the order was placed I was notified by e-mail that the item was not in stock and my delivery date was set for December 23rdI reallyed needed a dryer but decided I would wait because maybe this may be a common industry practiceSo late in the day on the 22nd of December I had not heard a thing so was not sure about delivery or notI tried to look up my order on-line and was not able to locate it even though I was using the link providedso there was no option thereI called customer service my call took minutes most of which was "we are having unusual call volumes" chiming in about every seconds, seemed that way at leastFinally talked to rep and was told the item was still not available, I was told they estimate a date but now it was going to be the 29th, but if I don't hear from them on the 28th then it is still not inRather odd business practice, buy something but don't think about getting it until the day we call youNeedless to say the 29th came and went still no newsI waited until after the New Year because I thought maybe the lines would not be so busy this time I decided to cancel my order I was tired of hanging laundry inside the house to drySo I called and cancelled the orderI ending up running out and buying a used dryer, I had to buy the washer as well because they would not break up the setI was told they would process my refund although the person I was talking to seemed a little confusedSo now January 11th and guess what no refund yet, so another minute phone call, so once again I am waiting for the refund, this time the individual at least seemed concerned about this, so I was told it was referred to the National resolution centre and the refund would get processed, so wait and seeAlso I sent an e-mail to the customer service on December 30th, expressing my concerns over this type of business practice, why am I paying for something and they don't know when they can deliver itI never heard any reply from my e-mail even though the website said they usually respond in hours, so I just sent a second e-mail let's see if I get a responseI really am left with the following questions 1) when the phone lines are busy why do you not have an option for a call back 2) by am I paying for something that is not in stock and no real answer to when it will be 3) why does there seem to be so much disconnect in what is going on, a refund should not be that complicated4) how many people are paying Sears for items and not receiving them or returning them and refunds not being processed in a timely mannerSurely questions cash flows in a company so big, that has chosen to close so many stores and rely upon on-line / catalogue buyers
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Placed an order for Christmas gifts on December 5th (everything in stock) Sent multiple emails to them about the status of my order the week before Christmas No reply They didn't charge my credit card, so I had to do some last minute shopping Now they just charged my credit card today (Jan 30, 2017) Online forums confirm I'm by far not the only one having issues with them
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We ordered a dishwasher at the end of NovemberI received an email stating that delivery would be within 3-daysOn the 7th day I called to check on the order and was told that my order had been cancelled because they didn't have anymore of this product leftI asked if there was a substitution and was informed there wasThen I was given options (all $200+ more than what we paid)I spoke with a supervisor and was told my order wasn't cancelled after all I was told that he would look into a delivery date and get back to me (he never did)I called again to check on it and was told that they have been in stock again for almost a week (even though I was not informed)An order was put through and I was told it might authorize as the original price but I would not be charged full price as she would discount before that happensI was given as couple delivery dates to choose fromI chose December 31stI talking to a customer service rep on December 29th who informed me that our dishwasher was in the shipment facility and would arrive on the 31st as planned and that I would receive a call the night before giving me a time frameThe call never came throughI called again the morning of the 31stI checked my bank statement and see that I have been charged full price (even though I was guaranteed I would not be)I called again the morning of the 31st to check on deliveryI was told that the reason I didn't receive a call was because the dishwasher hadn't made its way to the shipment facility yet so it would not be delivered on the 31st therefore there was no need to set up a delivery date (even though I was told it was already there two days prior)I was also told I would have to call back after the dishwasher was delivered to get a discountSo if it is not delivered before my visa is due I guess I will be expected to pay the interest rate as wellI was told the dishwasher would be delivered now on the 4th and that I would receive a call the night beforeI have yet to receive a callI am now back to work and am having to find someone to cone wait at my house just in case the dishwasher is delivered every time they guarantee me just to find out that it is notI am getting tired of being guaranteed return calls and delivery dates and no one following through! I get the smell story time after time "it am so sorry but I can guarantee you....." Not to mention that every time I call I am tied up on the phone for at least an hour (and I have called at least times over this dishwasher)Not an easy task with three little ones tying to get my attention
And then there is the issue of my jacketI purchased a jacket last November for a Christmas presentBefore the winter season was over two snaps fell off (the jacket did not come with any replacements)I originally contacted Sears in October to see if I could order replacement snapsI kept being told they are waiting for the buying department to replyEmail after email and phone call after phone call I was told thisI am not sure why it takes over two months to contact the buying teamI was asked by one rep if I have tried to take it to a seamstressThere would be no way a seamstress could match the snaps to the others on the jacket so it would look funny and I am pretty sure a $jacket should last more than months! I was finally asked to send pictures of the jacket but I have no idea whether I am able to order snaps or notCommunication is lacking and the promise of return calls never happens! I am starting to become worried that I am just going to be out thousands on these items!
very unhappy with Sears delivery experience! Had to wait more than a week to deliver a fridge and when they finally arrived the delivery driver said the fridge is to heavy!! and needs more guys for deliveryNow I have to wait another week almost( days) for them to return with guys to be able to get the fridge in my houseDo not buy from Sears , all they want is to get your money with no care for customer after ( spoke to their Customer service, nothing they can do)
We ordered four items on April 16, 2017, received them the following week from a pickup locationWe were only charged on May 28, (and the charge made was not the correct amount)Not sure why there was such a long time between order and being billed
One item returned to a Sears Outlet on May 6, and they did not provide a credit for the item, even after allowing time to process, as the refund does not happen at the outlet
As for the wrong amount charged, one item was free, the other three items were $each and were kids clothing, so 5% GST
$X = $
5% GST on $= $
Grand Total should be $62.91, but we were charge $64.25, $in the difference, not sure where that came from
After multiple phone calls into the 1-contact center, they promised the refund is now processing along with the over charge amount
I asked to speak with a supervisor, was placed on hold, only to have the agent tell me they were unavailableI asked for a call back during business hours from management and they would not process that request
I would like to speak with someone from Sears Canada who can explain why this situation occurred instead of brushing off my request
***
Going on weeks leading up to Christmas for an issue that has been brought to their attention on November 5thI have contacted customer service multiple timesSpoke to Supervisors at the Montreal office, Sent email after email to the customer care dept (Have not got reply) And just sent and email to the head officeI am on my 2nd technician with no solutionI have a Kenmore elite washer and dry set with the extended warranty I purchased in and have spent hours doing my laundry at a laundry matThank sears for this so called customer service and customer satisfaction guaranteeIt seems no one wants to take responsibility for the issue and likes to play tag and pass you from dept to dept when you finally get through to someoneMy washing machine shakes, Bangs, Skips time and adds time, Get extremely hot and Fried a control board and now pops my breaker and seems to me to be a fire hazard but I was told multiple times "We cant fix it till its broken"????!!?!!?!? So now it sits empty and unplugged until who know when Has anyone else received service like this?
At the beginning of November we bought a gas stove which was on sale We were planning on a kitchen renovation so we bought and paid for the stove, plus extended warranty and told the CSR that we would call once we had confirmed the kitchen reno details We called a week later to confirm that we had the trades lined up and would like the stove delivered on December which they confirmed was okay On December we received a phone call to say that the stove was not available and would not be delivered until December At this point our kitchen was pulled apart, trades were working and we would be without a stove for days We however were even more shocked when we were told that they could not even guarantee delivery for December and would not know for sure until a couple of days prior to that At that point I went on-line and realized that this is now the norm for Sears and that the extended warranty provided very poor service in the event the appliance malfunctioned The next day I went to our local appliance store I was able to buy an equivalent stove for $cheaper, Extended Warranty for about $cheaper (service would be by local repair shop), delivery was $versus $for Sears and they would haul away our old appliance free of charge They suggested I might like to extend a small tip to the delivery person if I chose Best yet - I was told I could have it delivered in the morning if I ordered by 5:p.mtoday Sears are losing one customer at time but multiply that by thousands over the year and it is easy to see where this company is heading they are closing more stores every year and it won't be long before the company ends up in receivership I will be doing more shopping at my local store in the future
For the 2nd time I ordered an item from the sale flyer This time a child's Christmas gift on Black Friday 16' I received a confirmation email which stated I would be notified when it shipped weeks went by with no word I called Sears and at this time I was notified that my product was not in stock And had been cancelled prior without notifying me Every other major company is able to show product availability on their website If they don't have it, they don't sell you one And even on the off chance that this was an anomaly ( 2nd time for me though) why didn't they contact me *** The prices are the same at *** and *** Plus you get receive your product in under a week *** ***
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*** We were shopping and tried to use what we thought was a Sears gift card, only to be told that it was in fact a store merchandise credit card which had expired a little over a week agoThere is no expiry date on the card, only very fine print stating that it expires months after issue and there is nothing they can do which just cost me around $(and this is right around Christmas time - way to get into the holiday spirit)This was NOT explained to us when we returned a present with a gift receiptNeedless to say we will not be coming back to the store ever again, and neither will majority of our friendsNote: the reason I say it's borderline illegal - it is illegal for gift cards to expire in Canada, however store merchandise credits are not gift cards so they are exempt from the rule, except that when most stores give store credit, it is on a receipt, and not on a card that looks like a gift card
Additionally, the store isn't well maintained with lots of merchandise all over the placeSignage is not very good with many products missing price tags
Have contacted Sear's acctingdept3X to enquire why haven't received my refund on a winter jacket I returned on Nov21/
Returned a winter jacket on Nov.21/( order number ***) Credit return was to be $ Had not received a cheque so on Dec20/I called sears (sales rep ***) told me it would be 4-weeks The one problem was that they had my mailing address wrongGave them the correct one and also mailed the company a letter giving my correct addressDid not hear or receive anything by Jan 21/so I phone againOnce again they did not have my correct address and I gave then the correct address telling them that this is the time I gave them my correct addressWas told they have entered my address in the system and should be receiving my refund cheque in week On Feb 10/I got a call from Sears (sales Rep ***)asking me if I have received my refund chequeMy answer was "No"
So once again they asked for my information and AGAIN they had t
I ordered by phone from Sears Classic Holiday Catalogue one pair of Men's Pajama Set number *** A on p Nov29, priced at $ The email confirmation of the order from Sears showed a billing price of $49.99+ tax for a total of $I immediately telephoned Sears The clerk named *** in Belleville, Ontsaid a price adjustment would be made when I picked up the pajama set at Sears Kingsway in EdmontonToday, Dec 18, I went to the catalogue office Sears Kingsway, Edmonton to pick up the item The clerk refused to make a price adjustment even when I showed her the item on pof said catalogueI felt I had no choice but to return the article and get my *** account credited with the price from the invoice The clerk refused to give me a credit receipt She said my account would be credited with the $amount in four to six weeks How do I get my money back? I was over charged for an item with a specific price in the catalogue I did not
I placed an online order for suitcases on Nov 27, I received an email confirmation of my order and nothing furtherAfter weeks I phoned the Customer Service # listed on the orderI was on hold for minutes and was then told I had the wrong phone #I was transferred and put on hold for another minutesWhen I gave the agent my Order #, he informed me that the items were no longer available and I wouldn't be receiving them at allI told him they were "in stock" when I ordered themHe informed me that their inventory is only updated once every hoursWith today's technology, this is ludicrous - it should be instantaneousI have still not received any email correspondence to inform me that my order has been cancelledI also emailed customer care and have had no responseHe told me that he would raise the matter with his manager - I have heard nothingSears Customer Service and online system are both severely lackingI will not be shopping at Sears again
In March, of 2017, I booked a European cruise on Celebrity cruises with Sears travel in Laval QuebecUnfortunately in April I had to cancel the the cruiseI was told that my deposit would be refunded within one monthAt the end of the month I had not received my deposit and I was told that they forgot to issue the credit and that it would take another month for my credit to be issuedAgain after another month I still had not received the credit, and I was told once again that someone in accounting had not issued the credit, and that it would be at least another week before I would receive my $ refundSince this happened today I wounder what excuse they will have in one week if I do not receive the credit
Purchased a *** stacked unit, years agoThe delivery guys dropped it off in my apartment and WOULD NOT install it as they "didn't have enough time"They had one more delivery after mine and they didn't have the timeThe machine sat in my living room through Christmas until I asked a contractor friend to hook it up and install itSo that was my first experience with Sears and their "customer service" years before
Towards the end of the original yr warranty I had a repair performed on this dual washer/dryer stack this January Tech urged me to renew the warranty, I hesitated, but he said it was a great unit and totally worth renewing the warrantySo I didPaid $300, the tech left, the machine worked week and then stopped running altogether
Whatever you do, do not under any circumstance let the Sears company convince you to spend a cent on their warranty package - it is not worth the troubleSave yourself $and just buy a new unit from another company that has a top notch warranty and customer service with good reviews onlineHad I read the reviews online of their warranty agreement issues, I would never have signed up
At this point I have a unit that has not worked since January I have an $paper weight in my living roomSears techs did not show up on different occasions, after I had taken time away from work to wait for them to show up, and I've been hung up on more times than I can count
It doesn't matter if they give you a "supervisor" or a "manager" or a "rep", they will not phone back, they will not resolve anythingLast night I was promised by different reps that "for sure" the tech will show up at the scheduled time between and 8pmOf course they never did, and I phoned back this morning, only to be hung up on twice when I asked to speak with a manager or supervisor on duty
This is Sears folksThis is the Sears experienceI asked for a refund on the warranty, since they wont replace my lemon washer/dryer(its a lemon, months , different technicians, they haven't fixed it, it has to be a lemon) - they will not refund the warranty amount either
When I asked if they would take the broken machine from my apartment the customer service rep also declined said that they cannot do that until they determine the machine will not work
I am just waiting by patiently hoping that maybe one of these days their service techs will actually show up and fix the machine in the meantime
I wanted to make sure this is online, that people can read this, and that no one else goes through this experienceIt is not worth the trouble
Hello,
I bought a *** canister vacuum cleaner in June on sale at almost $400'sAs of December I was having issues with the internal on/off mechanism, shutting off to be preciseAfter calling the Warranty number, providing the details, I brought my vacuum to the delegated repair centre( January 5th, ) I was then informed the parts could not replaced and I was given authorization of replacing my vacuumIt was organized to go to my closest Sears in Scarborough, ON, at the Scarborough Townscentre(January 13th, 2017, 5:13PM ) I was told to go the next day which I didAt the catalogue/online department after waiting hours, I was told there was no file on me, guaranteed by the person I spoke to the night before, however, they made an allowance to make a straight exchange and I would be notified in to businesses daysI called a week later, no vacuumI called another week later, no vacuumSo, I called the Warranty office again (January 26th 2017, 7:30PM) After inquiry, they reemailed the original letter ) I waited until February 4th 2017, 5:30PM to ask about the vacuum at the Warranty phone numberThey said they would authorize the exchange of a vacuum cleaner on par of what I bought I mentioned the vacuum on the online catalogue was no longer offeredI asked if they knew there was inventory to still switch it outI did not receive an answerI waited another week, called Sears at the Scarborough Townscentre and no vacuum nor emails authorizing an exchangeI called the Warranty office again on February 9th 2017, 11:50am and they recommended calling Customer Service which I did on that date and timeThis call was very frustratingI expained the chain of events, and I wanted a vacuum of equal value to the one I bought which would have meant a price match to a *** canister vacuum which included a petmateI was told that wouldn't happenFinally, I requested a pick up of my broken vacuum and my money returnedThey said a gift card for the the monies spent would take a month! I felt that was unacceptable and I would return it to Sears at Scarborough Townscentre and they authorized the payment back into my credit cardOn February 11th 2017, 4:00PM, brought my broken vacuum to the Sears Store at Scarborough Townscentre and requested my return and payment back to my credit cardThis store still had not received any of the emails from the Warranty office, nor any of my complaintsThey had received the information from customer service about my return and monies back to my credit cardThe person at Sears said I could only receive a gift cardI said no as explained in the enail from customer service they printed outAfter much time and three people trying to look for the email correspondence to no avail, the only email was from Customer ServiceI signed a permission to have my money put back into my account in to business daysFrankly, I am appalled at the amount of time I spent wasting my time on the phone, going to the Sears at Scarborough Townscentre, being told I would be replaced the same vacuum, being told they would honour the cost difference since I bought this vacuum on saleThe call transfers, the people who did not know their inventory and the lies being told I would be called back within hours!I have never complained about an item I've bought before, but I have also never had a horrible issue as this for an expensive purchase as this
Two years ago I bought a ceramic top stove which was on sale for $and also purchased an additional warranty for $This past July the two large burners on the stove stopped workingI called sears and they sent a repairman on August I was told that it would cost $6oo.oo to repair the stove which was all covered by the warrantyThree parts were possibly needed to fix the stove (one part might fix it or a combination of two to three parts might be needed)Starting in mid September I phoned weekly to ask about the parts and was told that two arrived and they were waiting for the thirdAt the end of September I asked if they could try the two parts because this could have solved the problemI SPOKE TO MANY SUPERVISORS WHO PROMISED TO PHONE ME BACK THE NEXT DAY BUT THEY NEVER didThe last supervisor, *** seemed to know what part I needed and promised that it would be fixed by last weekAs of last Friday no one answers the phone
Product_Or_Service: ge profile s
We purchased an extended warranty for our dishwasher and paid $180., little over a year later it stopped working , due to a faulty pump .....and two months later we are still waiting for it to be fixed , my husband and I have gone through the service department up to the supervisor and have called her multiple times and have left messages ...today we called the service department AGAIN and they JUST ordered the part yesterday !!! So by the time it gets here and the Service guy gets here it will probably take another few weeks GUARaNTEED ...because the first time around he never even contacted us for weeks and still no contact !! We will never ever purchase an appliance there again ...considering when we purchased it the salesman SAId ...I quote ...oh ya they are out within days !!!!! Extremely frustrating !!
Ordered a box spring on Dec.2,and used my Mastercard Debit,received confirmation of order emailOn Dec 4/noticed that payment had been deducted from bank account, Called customer service,as I still didnt have a delivery date and order tracker was down,customer rep told me delivery date would be Decand that I would receive a phone call the day before,didnt come!,called Dec to be told that item was back ordered and would arrive Dec 28,expressed my displeasure about not being notified of date change and asked to speak with a supervisor,John told me none were avaialable,I asked him if I was going to be compensated for my inconvenience,he told me another dept handled those things and transferred me to the credit card services! called again today to find out that John had cancelled my order on Dec when I called,demand that the rep cancel my order and refund my money ASAPReported issue to Mastercard,who stated they have had numerous complaints of Sears charging before items are shipped and then items are backordered,Sears are now flagged in Mastercard system,notified my bank where mastercard is issued,forms have been sent to Sears to return payment immediately.As of now I waiting too see how long process will take to refund,it only took days for them to get their payment
Going to Sears Canada (stcatharines) was literally my worst Boxing Day shopping experience this year days prior to boxing day I had gone to their website to see what items I would like to buy on that day and plan ahead to save timeFirst of all, their website has no way of telling you whether an item is available in a particular storeSo I sent my girlfriend to check for availability and see if there will be a sale on that day on those itemsNot only were the store people nonchalant and rude, they had no idea what was going on sale for Boxing DayWorst, even the store manager couldn't help
So come boxing day, me and my girlfriend go to their store only to find that noneI repeat, NONE of the items we had looked up before were available anymore, they only had fat-people sizes left (2XL, 3XL, 4XL)All the parkas, puffer jackets, boots, everything was goneInfact they didn't have the boots we wanted to begin withWhat ticked me off the most was that they wouldn't check in their inventory if they had more of it in the back, also they made sure that all the pricier stuff went up on display at the front whereas all the cheaper clearance stuff was hidden away in the back
In a time when they are struggling to maintain a foothold of their business, such an attitude will only ensure a quicker demise for this organizationAnd if this is how they choose to handle their predicaments, it's a good thing they are going out of businessFor shoppers like me who like to research and plan ahead of time, this was an absolute waste of two hours of my Monday morning on the day after Christmas
They schedule a furniture delivery then don't deliver! Twice I waited for a truck that never showed upWhen I call the local Sears where we placed the order no one answers or calls backCalling Sears Canada they say "Oh I see hear the items didn't get to the truck" or "I see that they were not shipped from the vendor"Truth is they can't organize a delivery at all!! Never again would I order anything from Sears
I ordered a dryer from Sears November 24th, once the order was placed I was notified by e-mail that the item was not in stock and my delivery date was set for December 23rdI reallyed needed a dryer but decided I would wait because maybe this may be a common industry practiceSo late in the day on the 22nd of December I had not heard a thing so was not sure about delivery or notI tried to look up my order on-line and was not able to locate it even though I was using the link providedso there was no option thereI called customer service my call took minutes most of which was "we are having unusual call volumes" chiming in about every seconds, seemed that way at leastFinally talked to rep and was told the item was still not available, I was told they estimate a date but now it was going to be the 29th, but if I don't hear from them on the 28th then it is still not inRather odd business practice, buy something but don't think about getting it until the day we call youNeedless to say the 29th came and went still no newsI waited until after the New Year because I thought maybe the lines would not be so busy this time I decided to cancel my order I was tired of hanging laundry inside the house to drySo I called and cancelled the orderI ending up running out and buying a used dryer, I had to buy the washer as well because they would not break up the setI was told they would process my refund although the person I was talking to seemed a little confusedSo now January 11th and guess what no refund yet, so another minute phone call, so once again I am waiting for the refund, this time the individual at least seemed concerned about this, so I was told it was referred to the National resolution centre and the refund would get processed, so wait and seeAlso I sent an e-mail to the customer service on December 30th, expressing my concerns over this type of business practice, why am I paying for something and they don't know when they can deliver itI never heard any reply from my e-mail even though the website said they usually respond in hours, so I just sent a second e-mail let's see if I get a responseI really am left with the following questions 1) when the phone lines are busy why do you not have an option for a call back 2) by am I paying for something that is not in stock and no real answer to when it will be 3) why does there seem to be so much disconnect in what is going on, a refund should not be that complicated4) how many people are paying Sears for items and not receiving them or returning them and refunds not being processed in a timely mannerSurely questions cash flows in a company so big, that has chosen to close so many stores and rely upon on-line / catalogue buyers
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Placed an order for Christmas gifts on December 5th (everything in stock) Sent multiple emails to them about the status of my order the week before Christmas No reply They didn't charge my credit card, so I had to do some last minute shopping Now they just charged my credit card today (Jan 30, 2017) Online forums confirm I'm by far not the only one having issues with them
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We ordered a dishwasher at the end of NovemberI received an email stating that delivery would be within 3-daysOn the 7th day I called to check on the order and was told that my order had been cancelled because they didn't have anymore of this product leftI asked if there was a substitution and was informed there wasThen I was given options (all $200+ more than what we paid)I spoke with a supervisor and was told my order wasn't cancelled after all I was told that he would look into a delivery date and get back to me (he never did)I called again to check on it and was told that they have been in stock again for almost a week (even though I was not informed)An order was put through and I was told it might authorize as the original price but I would not be charged full price as she would discount before that happensI was given as couple delivery dates to choose fromI chose December 31stI talking to a customer service rep on December 29th who informed me that our dishwasher was in the shipment facility and would arrive on the 31st as planned and that I would receive a call the night before giving me a time frameThe call never came throughI called again the morning of the 31stI checked my bank statement and see that I have been charged full price (even though I was guaranteed I would not be)I called again the morning of the 31st to check on deliveryI was told that the reason I didn't receive a call was because the dishwasher hadn't made its way to the shipment facility yet so it would not be delivered on the 31st therefore there was no need to set up a delivery date (even though I was told it was already there two days prior)I was also told I would have to call back after the dishwasher was delivered to get a discountSo if it is not delivered before my visa is due I guess I will be expected to pay the interest rate as wellI was told the dishwasher would be delivered now on the 4th and that I would receive a call the night beforeI have yet to receive a callI am now back to work and am having to find someone to cone wait at my house just in case the dishwasher is delivered every time they guarantee me just to find out that it is notI am getting tired of being guaranteed return calls and delivery dates and no one following through! I get the smell story time after time "it am so sorry but I can guarantee you....." Not to mention that every time I call I am tied up on the phone for at least an hour (and I have called at least times over this dishwasher)Not an easy task with three little ones tying to get my attention
And then there is the issue of my jacketI purchased a jacket last November for a Christmas presentBefore the winter season was over two snaps fell off (the jacket did not come with any replacements)I originally contacted Sears in October to see if I could order replacement snapsI kept being told they are waiting for the buying department to replyEmail after email and phone call after phone call I was told thisI am not sure why it takes over two months to contact the buying teamI was asked by one rep if I have tried to take it to a seamstressThere would be no way a seamstress could match the snaps to the others on the jacket so it would look funny and I am pretty sure a $jacket should last more than months! I was finally asked to send pictures of the jacket but I have no idea whether I am able to order snaps or notCommunication is lacking and the promise of return calls never happens! I am starting to become worried that I am just going to be out thousands on these items!
very unhappy with Sears delivery experience! Had to wait more than a week to deliver a fridge and when they finally arrived the delivery driver said the fridge is to heavy!! and needs more guys for deliveryNow I have to wait another week almost( days) for them to return with guys to be able to get the fridge in my houseDo not buy from Sears , all they want is to get your money with no care for customer after ( spoke to their Customer service, nothing they can do)
We ordered four items on April 16, 2017, received them the following week from a pickup locationWe were only charged on May 28, (and the charge made was not the correct amount)Not sure why there was such a long time between order and being billed
One item returned to a Sears Outlet on May 6, and they did not provide a credit for the item, even after allowing time to process, as the refund does not happen at the outlet
As for the wrong amount charged, one item was free, the other three items were $each and were kids clothing, so 5% GST
$X = $
5% GST on $= $
Grand Total should be $62.91, but we were charge $64.25, $in the difference, not sure where that came from
After multiple phone calls into the 1-contact center, they promised the refund is now processing along with the over charge amount
I asked to speak with a supervisor, was placed on hold, only to have the agent tell me they were unavailableI asked for a call back during business hours from management and they would not process that request
I would like to speak with someone from Sears Canada who can explain why this situation occurred instead of brushing off my request
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Going on weeks leading up to Christmas for an issue that has been brought to their attention on November 5thI have contacted customer service multiple timesSpoke to Supervisors at the Montreal office, Sent email after email to the customer care dept (Have not got reply) And just sent and email to the head officeI am on my 2nd technician with no solutionI have a Kenmore elite washer and dry set with the extended warranty I purchased in and have spent hours doing my laundry at a laundry matThank sears for this so called customer service and customer satisfaction guaranteeIt seems no one wants to take responsibility for the issue and likes to play tag and pass you from dept to dept when you finally get through to someoneMy washing machine shakes, Bangs, Skips time and adds time, Get extremely hot and Fried a control board and now pops my breaker and seems to me to be a fire hazard but I was told multiple times "We cant fix it till its broken"????!!?!!?!? So now it sits empty and unplugged until who know when Has anyone else received service like this?
At the beginning of November we bought a gas stove which was on sale We were planning on a kitchen renovation so we bought and paid for the stove, plus extended warranty and told the CSR that we would call once we had confirmed the kitchen reno details We called a week later to confirm that we had the trades lined up and would like the stove delivered on December which they confirmed was okay On December we received a phone call to say that the stove was not available and would not be delivered until December At this point our kitchen was pulled apart, trades were working and we would be without a stove for days We however were even more shocked when we were told that they could not even guarantee delivery for December and would not know for sure until a couple of days prior to that At that point I went on-line and realized that this is now the norm for Sears and that the extended warranty provided very poor service in the event the appliance malfunctioned The next day I went to our local appliance store I was able to buy an equivalent stove for $cheaper, Extended Warranty for about $cheaper (service would be by local repair shop), delivery was $versus $for Sears and they would haul away our old appliance free of charge They suggested I might like to extend a small tip to the delivery person if I chose Best yet - I was told I could have it delivered in the morning if I ordered by 5:p.mtoday Sears are losing one customer at time but multiply that by thousands over the year and it is easy to see where this company is heading they are closing more stores every year and it won't be long before the company ends up in receivership I will be doing more shopping at my local store in the future
For the 2nd time I ordered an item from the sale flyer This time a child's Christmas gift on Black Friday 16' I received a confirmation email which stated I would be notified when it shipped weeks went by with no word I called Sears and at this time I was notified that my product was not in stock And had been cancelled prior without notifying me Every other major company is able to show product availability on their website If they don't have it, they don't sell you one And even on the off chance that this was an anomaly ( 2nd time for me though) why didn't they contact me *** The prices are the same at *** and *** Plus you get receive your product in under a week *** ***
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*** We were shopping and tried to use what we thought was a Sears gift card, only to be told that it was in fact a store merchandise credit card which had expired a little over a week agoThere is no expiry date on the card, only very fine print stating that it expires months after issue and there is nothing they can do which just cost me around $(and this is right around Christmas time - way to get into the holiday spirit)This was NOT explained to us when we returned a present with a gift receiptNeedless to say we will not be coming back to the store ever again, and neither will majority of our friendsNote: the reason I say it's borderline illegal - it is illegal for gift cards to expire in Canada, however store merchandise credits are not gift cards so they are exempt from the rule, except that when most stores give store credit, it is on a receipt, and not on a card that looks like a gift card
Additionally, the store isn't well maintained with lots of merchandise all over the placeSignage is not very good with many products missing price tags
Have contacted Sear's acctingdept3X to enquire why haven't received my refund on a winter jacket I returned on Nov21/
Returned a winter jacket on Nov.21/( order number ***) Credit return was to be $ Had not received a cheque so on Dec20/I called sears (sales rep ***) told me it would be 4-weeks The one problem was that they had my mailing address wrongGave them the correct one and also mailed the company a letter giving my correct addressDid not hear or receive anything by Jan 21/so I phone againOnce again they did not have my correct address and I gave then the correct address telling them that this is the time I gave them my correct addressWas told they have entered my address in the system and should be receiving my refund cheque in week On Feb 10/I got a call from Sears (sales Rep ***)asking me if I have received my refund chequeMy answer was "No"
So once again they asked for my information and AGAIN they had t