On September I received a call from Sears asking if I wanted to renew my dishwasher service contract which was to expire October I gave credit card information to renew for three years at $They told me to expect the contract by October By November I had not received it so I called and after much handing around at foreign service call centres was told that Sears had no intention of honouring the service agreement and they would refund my moneyThey would not have done so had I not called to find out what was going onThis was an *** *** to get money for Sears in the hope that customers would not notice before it went out of business and could no longer be liable for its debts*** ***
Sirs:
I purchased of a Craftsman AWD lawnmower which became damaged due to a faulty air filterI had been told that dust and dirt got past the air filter because I did not follow the user manual correctly, but now my warranty is not covered regardless of what the manual said
So here is why I should still be covered
AI used the new lawnmower the same as I used my old one, and the old one never had such problemsAnd since the filter on the new one was not due for service in accordance to the user manual and since I had no service issues with my old lawnmower, why should I think that the new one would be any different the because user manuals for both are practically identical except for the new lawnmower requires a new filter after hours of use not yearly
BSecondly, according to the information I have found having to look into the air filter, the air filter product ID for the new lawnmower is 491588s while the air filter product ID for my old lawnmower is
Sears has changed from a company that I used to love to shop from to one that I will never order from againTheir shipping rates have become an issue with meMy issue is the advertised free shipping over $which applies to nothingMy biggest complaint is that when you place an order online the total appears and asks you to submit orderOnce submitting the order, within the hour I received an email with an additional $shipping feeI did not confirm this charge nor did I want the item if I had to spend that much on shipping chargesThese charges should have been Indicated before I submitted confirmation for my order, not slipped in afterwardsHad I not checked my email so quickly and the order was already processed I would have been charged the extra $I feel like I am being scammed when ordering from Sears in that the shipping charges are not indicated up front and are added to the charge afterI called immediately to cancel the order and the rep said she would probably not be able to override the system and she could cancel the shipping of the item but not the charge I would receiveIt all seems very strange and scam-like to meDefinitely not a positive experience and I would not recommend anyone order online from Sears
I purchased a *** jump n slide bouncer on May 17, the price at that time is and I use a 20% off coupon which bring down the price to plus 5% tax in Alberta with total price of including tax and shippingdays later I received order confirmation which showed my order price is I guess the problem is price on May and the price is Although I place my order on May 17th, my order go through on and 19, so I got charged $moreI called them and explained to themThey said they will refund the money after I received item and call themAfter I received item I did called them and they confirmed refund will finish in a few daysBut few days later I received a call told me that they did not own me any moneyTheir price is for the item and I only paid including taxSeems like I need to pay them back even though they charged me $more because of their fault***
First let me say the washer and dryer work greatNot crazy about not being able to choose the load size myself but a very minor problemThe problem here is the customer service of SearsWe ordered on-line and we thought everything went fineThe website requested we phone Sears to indicate we have the existing washer and dryer we have to be removed at the time of delivery(at very minor fee)This is when things take a ugly turnWhen we phoned Sears we were told to phone the delivery company itself to arrange this and the Sears rep indicated they were in the middle of re-launching their website and apoligized for the mix-upWell this back and forth happened times for a total of hours of our time wastedMy wife was in tears caused by the frustrationSo I stepped in and got a hold of someone(so I thought more on that later) after hour of being on hold who then indicated and admitted that the website wasn't up to date and alot of what was on there did not apply to our purchase and indicated a higher price to deliver the new purchase and take away the old onesI then said if they were willing to ask for extra bucks at the risk of losing a $sale then proceedMagically "Karla" came back and said she was going out on a limb to waive all the fees and any further problems get a hold of herAfter weeks of waiting the day of delivery arrived and surprise only the washer arrivesAfter another hours of back and forth phone calls and surprise no one knows a person named "Karla" we finally get a hold of the local warehouse who helped us out greatly to get the dryer that day.The call centre is the worst customer service I have ran intoI will be forwarding this to the Revdex.com as well
We had ordered a dishwasher and fridge from Sears and hired a technician through Sears to complete the installationThe delivery date was delayed (we were not advised until we called on the day of the scheduled delivery) and it took over a week and multiple calls and empty promises that someone would "follow up" with us to have ONLY the fridge deliveredThen we were advised almost two weeks later that the dishwasher was on back order (again, this was not conveyed to us during any of our numerous phone calls)We had rescheduled our technician twice over the course of this process to try to accommodate for the on-going issues and errorsWhen we were advised that the dishwasher was not available, we were refunded the amount of the dishwasher but not for the installation/technician fee which we feel should be fully reimbursedI have spoken with a manager to try to resolve the issue, although we felt as though her offers were not sufficient(We HAD to cancel the technician as we had no physical product to even have installed despite our best efforts to try to preserve the order and the services)The manager has since refused to answer or return any of my phone calls or e-mails (we are now going on a week and a half)This issue is still currently not resolved and I am extremely frustrated that I am currently being ignored
About a month ago, I placed an online order through the Sears Canada websiteI picked out a washer and dryer on saleI also thought it was great that I got to pick my delivery dateI picked December 17, The email confirmation I received stated that I would get a call from the delivery company the night before to confirm the delivery time windowSounded greatOn December , 2016, I didn't get a call from the delivery companyAt approx9:00pm I decided I should call in to customer service to see what the status of my delivery wasPlease keep in mind that I disposed of my old washer and dryer in the last week because I knew my delivery date and didn't have anywhere for the old ones when the new ones arrivedI sat on hold for minutes before someone answered the phoneI think I heard "Thank you for your patience" and "You're call is important to us" far too many times This woman spoke very broken English, but she managed to confirm for me that the delivery date was
Purchased a *** washer and *** Refrigerator from Sears and also a five year warranty on both appliances at a cost of $(***) and $(***) respectively Purchase/payment date was September 28, and delivery date October 25, We have had no problem with appliances and thus no claims or service calls The Agreement provided "risk free, cancel for any reason and receive full refund"As Sears is closing we called the number referenced for warranty agreements and were told to cancel the policies and receive refund" The number given does not answer, other complaint numbers know nothing of the policies We need assistance to resolve this matter Either we have a warranty for the remaining four years or we receive a refund
I've just had the worst online customer service ever from Sears First the website indicated an estimate of December delivery for an order placed on November 28, Cyber Monday Thought this woudlbe OK By December still not even a shipping notice, so I followed up with customer service, was told they had no info and would send an internal email and get back to me in hours, too long really, so I also sent a customer service email for which I had to allow hours, but even giving them extra time through the weekend I did not hear back So I called again on December and spent a half hour on hold to get through, only to be told the item was back ordered and they had no idea when it would come in so they said they would cancel the order, like it was a special favour for me Then I asked for the name of the Manager of Customer Service and the contact info as I wanted to submit a complaint, the associate could not give that to me I asked for a supervisor was told they were busy but they would have them call me back as soon as they were freeand a half hours later, still no callback So I called again, the order had not been cancelled I was on hold minutes waiting for a supervisor, I refused to have a call back at this point All the supervisor would do was to cancel the order and offer her email address for my complaint Oh and in the midst of my holding for someone I received an email from Sears asking me how I liked the product, the one I had not received and will not receive, too weird and too frustrating
I ordered an item online on December I received an email that it would be delivered in 3-days and the website said it was in stock After a week with no further communication, I called the Customer Service numberAfter minutes on hold, I was told that it was backordered and there was no estimate on when it would be deliveredI called again a few days later and was told it was shipped on December and would arrive on the 21st but I could not be provided a tracking numberI called again on the 19th, and was told it was back ordered and they had no estimate when it would arriveEach time I called, I was on hold for over minutes before being connected to Customer ServiceThis was also a Christmas present so it was really terrible that Sears did thisBut, it looks like thousands of people are in the same situation and Sears is losing customers like crazyThe website still says my item is in stockI'm totally unimpressed with Sears and won't shop there again
Ordered a mattress online on boxing dayAfter two weeks it said product shipped to store for pickupCalled store, automated system doesn't give parcel pickup as an option so there's no way to find out if it was ready for pickupCalled customer service three times over the course of the next two weeks speaking to various people in the PhilippinesNo one seems to be able to locate the mattressAfter a month, I was offered the option of cancelling the order and reorderingTook my refund and will shop elsewhere
I received a coupon on line for $to be used on any sale item from a list of departments, which included the furniture department as long as I ordered on line and the item was over $ I tried to order a book shelf (which is a piece of furniture) for $and was told that the $coupon was not eligible on this item????? I have been a loyal customer of Sears for over years and do not appreciated what just happened This is misleading customers and I am very disappointed in Sears I will buy my book shelf elsewhere
Been trying for months to have a laundry centre replacedHave been in contact with service department and get no resultsStill under warrenty
At the time of this purchase we bought 5applinaces for out homeWe were renovating
Purchased method was *** and Sears Credit card
These appliances were purchased at Sears in *** The store has since closed
Record of all phone call pertaining to this problem
OCT8/Calls started to Sears service call center
- Oct 8/15,
- Nov16/
- Dec16/
- Jan14, 27, 29,
- Feb9, 18, 12, 23,
Numbers I have called in the service call centre
***At times with this number my messages were not forwarded to the right partyI found out after asking to speak to a supervisor
*** Corporate Customer Service
Still working with themThey say they can fix this problemStill waiting
*** ***They also at times did not forward my messages to the righ
We booked a trip with Sears Travel in Kelowna in Dec for July We received our booking documents in Jan with final payments being due in April 28, The trip included nights in Rome with a vacation package and an day CruiseWe noticed in early April the error that we had only been booked for nights in RomeWe called our agentIt took a month to work through this with her and the regional managerThe cost to change the flight by one day was per person - with people flying this was dollarsAt that time they seemed to take some responsibility for the error as in writing we were offer per person leaving us to pay the At that time the regional manager had told me on the phone that if we did not take that offer she would be able to provide us with a travel credit of the per personI told her I would discuss this offer with the peopleWe opted not to pay the to get back this day and requested the travel creditI called many time - no responseToday - July I was able to reach the regional sales managerApparently she is unable to provide any travel creditThe rationale provided is that the responsibility for the error lies with us as we did not catch and identify this error on receiving the first statement from them
I am having so much trouble with searsI have made a few orders and now I wish I hadn't
My first order Order Nov Order #: *** was for an Electronic Touch-Sensing Doll With Interactive Accessories by *** and it came without a box, how am I going to gift this??? It was just in a cardboard shipping box with all the accessories loose in it! It looks like I bought it from a Garage sale!
Of course the store says I can't return anything there that was purchased online and I'm not shipping anything back myself nor do I trust them to do it!
My second order PLACED Sun November - ORDER # *** was lost at the store because they put it under the name *** instead of *** They found it much much later, so I missed the girls birthday Then when I opened the Lemonade Stand by Newberry(TM/MC) the stickers for it were all crumpled and had creasesI did my best to put the stickers on, but they have bubbles in them and lines where the stickers were ju
I purchased a set of washer & dryer from sears *** in Burnaby on April 9/16, they delivered on April 16/16,sales included removed old set and connect dryer vent and water hoses, which costed me $100.00, after everything set, we tested machines everything seem fined.But on april received called from apt caretaker downstair apt ceiling had water mark,caretaker called plumber,plumber turnoff main water value and checked problem,result delivery guy did not use wrench to tighten water hose.I purchased new hoses and dryer vent as told by sears salesman and as specified type,so this is negligent of delivery guy, later I find my laundry room floor damage,filed insurance claim incase downstair tenant sued me, get another plumber to hook up water hoses .I complained to sears delivery inquiries no:*** after long times discussion sears only offered me $gift card,irefused ,at least they have to paid for plumbers charged of &I had the invoice,&gift card do not co
a refund for returned item that I was told cheque was issued November 23, as yet have not received
November I picked up a tankini ordered on my sears account order umber *** plus tax 47.45, I returned the item the same dayReceived a bill from *** for this item Sears had turned their accounts over to ***, I was told to pay the bill and a cheque would be issued by Sears for this returned itemI did not receive a refund and I called customer service several times was told the cheque was issued Nov.23rd,last call was weeks ago still no reply and no money almost months waiting for a refund
I purchased a lawn mower from Sears at the end of April We might have used the mower a handful of times I have called Sears only to be told we cannot return the product after days They gave me a service number to call Service forwarded me to another number and when I called they advised they no longer look after Sears mowers I called service back again and they wanted me to bring the mower to another place one hour from home and could not guarantee the service would be covered by Sears Yesterday my husband tried the mower again the cord flew out Every other store we have purchased items from have stood behind their product I have received nothing but the runaround!! I have spent at least two hours arguing with everyone under the sun The only reason we bought the mower at Sears was because our last one lasted for approxyears Obviously their products have gone downhill *** *** ***.*** ***
hello, I bought a suitcase set online It was delivered and then I was not charged for weeks later When I got the receipt in my email I took it to sears to return the item on Dec It is now January 18, and I still do not have my refund When I called after being transferred to department after department...I am told we will do nothing until weeks have passed Ok..I call exactly after weeks and they tell me they will issue a manual credit...which they continue to tell me that is will take another business days Really? so what do they do, take the interest off your money while you have to pay your own interest on the credit card you paid for it until they honour you with your refund after having the goods since Dec9? Ok I was able to pay from my savings to make sure I did not pay interest on my credit card....but really? This is a big company......every place I buy from online I get my refund within like days Do you call this customer service? *** *** *** ***
*** *** I placed an online order on Nov(***) and requested it be delivered to my local pickup location, *** *** *** at *** *** Rd in Victoria My order totalled $so I was eligible for home delivery but opted to pick it upFast forward to Novwhen I decided to call customer service and check on the status on my order The only email I had received prior to this was that it had been shipped After plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov She said they normally hold it for 7-business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no availNow I have been on the phone for almost one hour She promised to email me by the end of the night to update me on the status I probably don't need to tell you that this didn't happen When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human So, I still don't know where my order is and there is no credit on my credit card to reflect its return Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline *** *** I have not heard back
On September I received a call from Sears asking if I wanted to renew my dishwasher service contract which was to expire October I gave credit card information to renew for three years at $They told me to expect the contract by October By November I had not received it so I called and after much handing around at foreign service call centres was told that Sears had no intention of honouring the service agreement and they would refund my moneyThey would not have done so had I not called to find out what was going onThis was an *** *** to get money for Sears in the hope that customers would not notice before it went out of business and could no longer be liable for its debts*** ***
Sirs:
I purchased of a Craftsman AWD lawnmower which became damaged due to a faulty air filterI had been told that dust and dirt got past the air filter because I did not follow the user manual correctly, but now my warranty is not covered regardless of what the manual said
So here is why I should still be covered
AI used the new lawnmower the same as I used my old one, and the old one never had such problemsAnd since the filter on the new one was not due for service in accordance to the user manual and since I had no service issues with my old lawnmower, why should I think that the new one would be any different the because user manuals for both are practically identical except for the new lawnmower requires a new filter after hours of use not yearly
BSecondly, according to the information I have found having to look into the air filter, the air filter product ID for the new lawnmower is 491588s while the air filter product ID for my old lawnmower is
Sears has changed from a company that I used to love to shop from to one that I will never order from againTheir shipping rates have become an issue with meMy issue is the advertised free shipping over $which applies to nothingMy biggest complaint is that when you place an order online the total appears and asks you to submit orderOnce submitting the order, within the hour I received an email with an additional $shipping feeI did not confirm this charge nor did I want the item if I had to spend that much on shipping chargesThese charges should have been Indicated before I submitted confirmation for my order, not slipped in afterwardsHad I not checked my email so quickly and the order was already processed I would have been charged the extra $I feel like I am being scammed when ordering from Sears in that the shipping charges are not indicated up front and are added to the charge afterI called immediately to cancel the order and the rep said she would probably not be able to override the system and she could cancel the shipping of the item but not the charge I would receiveIt all seems very strange and scam-like to meDefinitely not a positive experience and I would not recommend anyone order online from Sears
I purchased a *** jump n slide bouncer on May 17, the price at that time is and I use a 20% off coupon which bring down the price to plus 5% tax in Alberta with total price of including tax and shippingdays later I received order confirmation which showed my order price is I guess the problem is price on May and the price is Although I place my order on May 17th, my order go through on and 19, so I got charged $moreI called them and explained to themThey said they will refund the money after I received item and call themAfter I received item I did called them and they confirmed refund will finish in a few daysBut few days later I received a call told me that they did not own me any moneyTheir price is for the item and I only paid including taxSeems like I need to pay them back even though they charged me $more because of their fault***
First let me say the washer and dryer work greatNot crazy about not being able to choose the load size myself but a very minor problemThe problem here is the customer service of SearsWe ordered on-line and we thought everything went fineThe website requested we phone Sears to indicate we have the existing washer and dryer we have to be removed at the time of delivery(at very minor fee)This is when things take a ugly turnWhen we phoned Sears we were told to phone the delivery company itself to arrange this and the Sears rep indicated they were in the middle of re-launching their website and apoligized for the mix-upWell this back and forth happened times for a total of hours of our time wastedMy wife was in tears caused by the frustrationSo I stepped in and got a hold of someone(so I thought more on that later) after hour of being on hold who then indicated and admitted that the website wasn't up to date and alot of what was on there did not apply to our purchase and indicated a higher price to deliver the new purchase and take away the old onesI then said if they were willing to ask for extra bucks at the risk of losing a $sale then proceedMagically "Karla" came back and said she was going out on a limb to waive all the fees and any further problems get a hold of herAfter weeks of waiting the day of delivery arrived and surprise only the washer arrivesAfter another hours of back and forth phone calls and surprise no one knows a person named "Karla" we finally get a hold of the local warehouse who helped us out greatly to get the dryer that day.The call centre is the worst customer service I have ran intoI will be forwarding this to the Revdex.com as well
We had ordered a dishwasher and fridge from Sears and hired a technician through Sears to complete the installationThe delivery date was delayed (we were not advised until we called on the day of the scheduled delivery) and it took over a week and multiple calls and empty promises that someone would "follow up" with us to have ONLY the fridge deliveredThen we were advised almost two weeks later that the dishwasher was on back order (again, this was not conveyed to us during any of our numerous phone calls)We had rescheduled our technician twice over the course of this process to try to accommodate for the on-going issues and errorsWhen we were advised that the dishwasher was not available, we were refunded the amount of the dishwasher but not for the installation/technician fee which we feel should be fully reimbursedI have spoken with a manager to try to resolve the issue, although we felt as though her offers were not sufficient(We HAD to cancel the technician as we had no physical product to even have installed despite our best efforts to try to preserve the order and the services)The manager has since refused to answer or return any of my phone calls or e-mails (we are now going on a week and a half)This issue is still currently not resolved and I am extremely frustrated that I am currently being ignored
About a month ago, I placed an online order through the Sears Canada websiteI picked out a washer and dryer on saleI also thought it was great that I got to pick my delivery dateI picked December 17, The email confirmation I received stated that I would get a call from the delivery company the night before to confirm the delivery time windowSounded greatOn December , 2016, I didn't get a call from the delivery companyAt approx9:00pm I decided I should call in to customer service to see what the status of my delivery wasPlease keep in mind that I disposed of my old washer and dryer in the last week because I knew my delivery date and didn't have anywhere for the old ones when the new ones arrivedI sat on hold for minutes before someone answered the phoneI think I heard "Thank you for your patience" and "You're call is important to us" far too many times This woman spoke very broken English, but she managed to confirm for me that the delivery date was
Purchased a *** washer and *** Refrigerator from Sears and also a five year warranty on both appliances at a cost of $(***) and $(***) respectively Purchase/payment date was September 28, and delivery date October 25, We have had no problem with appliances and thus no claims or service calls The Agreement provided "risk free, cancel for any reason and receive full refund"As Sears is closing we called the number referenced for warranty agreements and were told to cancel the policies and receive refund" The number given does not answer, other complaint numbers know nothing of the policies We need assistance to resolve this matter Either we have a warranty for the remaining four years or we receive a refund
I've just had the worst online customer service ever from Sears First the website indicated an estimate of December delivery for an order placed on November 28, Cyber Monday Thought this woudlbe OK By December still not even a shipping notice, so I followed up with customer service, was told they had no info and would send an internal email and get back to me in hours, too long really, so I also sent a customer service email for which I had to allow hours, but even giving them extra time through the weekend I did not hear back So I called again on December and spent a half hour on hold to get through, only to be told the item was back ordered and they had no idea when it would come in so they said they would cancel the order, like it was a special favour for me Then I asked for the name of the Manager of Customer Service and the contact info as I wanted to submit a complaint, the associate could not give that to me I asked for a supervisor was told they were busy but they would have them call me back as soon as they were freeand a half hours later, still no callback So I called again, the order had not been cancelled I was on hold minutes waiting for a supervisor, I refused to have a call back at this point All the supervisor would do was to cancel the order and offer her email address for my complaint Oh and in the midst of my holding for someone I received an email from Sears asking me how I liked the product, the one I had not received and will not receive, too weird and too frustrating
I ordered an item online on December I received an email that it would be delivered in 3-days and the website said it was in stock After a week with no further communication, I called the Customer Service numberAfter minutes on hold, I was told that it was backordered and there was no estimate on when it would be deliveredI called again a few days later and was told it was shipped on December and would arrive on the 21st but I could not be provided a tracking numberI called again on the 19th, and was told it was back ordered and they had no estimate when it would arriveEach time I called, I was on hold for over minutes before being connected to Customer ServiceThis was also a Christmas present so it was really terrible that Sears did thisBut, it looks like thousands of people are in the same situation and Sears is losing customers like crazyThe website still says my item is in stockI'm totally unimpressed with Sears and won't shop there again
Ordered a mattress online on boxing dayAfter two weeks it said product shipped to store for pickupCalled store, automated system doesn't give parcel pickup as an option so there's no way to find out if it was ready for pickupCalled customer service three times over the course of the next two weeks speaking to various people in the PhilippinesNo one seems to be able to locate the mattressAfter a month, I was offered the option of cancelling the order and reorderingTook my refund and will shop elsewhere
I received a coupon on line for $to be used on any sale item from a list of departments, which included the furniture department as long as I ordered on line and the item was over $ I tried to order a book shelf (which is a piece of furniture) for $and was told that the $coupon was not eligible on this item????? I have been a loyal customer of Sears for over years and do not appreciated what just happened This is misleading customers and I am very disappointed in Sears I will buy my book shelf elsewhere
Been trying for months to have a laundry centre replacedHave been in contact with service department and get no resultsStill under warrenty
At the time of this purchase we bought 5applinaces for out homeWe were renovating
Purchased method was *** and Sears Credit card
These appliances were purchased at Sears in *** The store has since closed
Record of all phone call pertaining to this problem
OCT8/Calls started to Sears service call center
- Oct 8/15,
- Nov16/
- Dec16/
- Jan14, 27, 29,
- Feb9, 18, 12, 23,
Numbers I have called in the service call centre
***At times with this number my messages were not forwarded to the right partyI found out after asking to speak to a supervisor
*** Corporate Customer Service
Still working with themThey say they can fix this problemStill waiting
*** ***They also at times did not forward my messages to the righ
We booked a trip with Sears Travel in Kelowna in Dec for July We received our booking documents in Jan with final payments being due in April 28, The trip included nights in Rome with a vacation package and an day CruiseWe noticed in early April the error that we had only been booked for nights in RomeWe called our agentIt took a month to work through this with her and the regional managerThe cost to change the flight by one day was per person - with people flying this was dollarsAt that time they seemed to take some responsibility for the error as in writing we were offer per person leaving us to pay the At that time the regional manager had told me on the phone that if we did not take that offer she would be able to provide us with a travel credit of the per personI told her I would discuss this offer with the peopleWe opted not to pay the to get back this day and requested the travel creditI called many time - no responseToday - July I was able to reach the regional sales managerApparently she is unable to provide any travel creditThe rationale provided is that the responsibility for the error lies with us as we did not catch and identify this error on receiving the first statement from them
I am having so much trouble with searsI have made a few orders and now I wish I hadn't
My first order Order Nov Order #: *** was for an Electronic Touch-Sensing Doll With Interactive Accessories by *** and it came without a box, how am I going to gift this??? It was just in a cardboard shipping box with all the accessories loose in it! It looks like I bought it from a Garage sale!
Of course the store says I can't return anything there that was purchased online and I'm not shipping anything back myself nor do I trust them to do it!
My second order PLACED Sun November - ORDER # *** was lost at the store because they put it under the name *** instead of *** They found it much much later, so I missed the girls birthday Then when I opened the Lemonade Stand by Newberry(TM/MC) the stickers for it were all crumpled and had creasesI did my best to put the stickers on, but they have bubbles in them and lines where the stickers were ju
I purchased a set of washer & dryer from sears *** in Burnaby on April 9/16, they delivered on April 16/16,sales included removed old set and connect dryer vent and water hoses, which costed me $100.00, after everything set, we tested machines everything seem fined.But on april received called from apt caretaker downstair apt ceiling had water mark,caretaker called plumber,plumber turnoff main water value and checked problem,result delivery guy did not use wrench to tighten water hose.I purchased new hoses and dryer vent as told by sears salesman and as specified type,so this is negligent of delivery guy, later I find my laundry room floor damage,filed insurance claim incase downstair tenant sued me, get another plumber to hook up water hoses .I complained to sears delivery inquiries no:*** after long times discussion sears only offered me $gift card,irefused ,at least they have to paid for plumbers charged of &I had the invoice,&gift card do not co
a refund for returned item that I was told cheque was issued November 23, as yet have not received
November I picked up a tankini ordered on my sears account order umber *** plus tax 47.45, I returned the item the same dayReceived a bill from *** for this item Sears had turned their accounts over to ***, I was told to pay the bill and a cheque would be issued by Sears for this returned itemI did not receive a refund and I called customer service several times was told the cheque was issued Nov.23rd,last call was weeks ago still no reply and no money almost months waiting for a refund
I purchased a lawn mower from Sears at the end of April We might have used the mower a handful of times I have called Sears only to be told we cannot return the product after days They gave me a service number to call Service forwarded me to another number and when I called they advised they no longer look after Sears mowers I called service back again and they wanted me to bring the mower to another place one hour from home and could not guarantee the service would be covered by Sears Yesterday my husband tried the mower again the cord flew out Every other store we have purchased items from have stood behind their product I have received nothing but the runaround!! I have spent at least two hours arguing with everyone under the sun The only reason we bought the mower at Sears was because our last one lasted for approxyears Obviously their products have gone downhill *** *** ***.*** ***
hello, I bought a suitcase set online It was delivered and then I was not charged for weeks later When I got the receipt in my email I took it to sears to return the item on Dec It is now January 18, and I still do not have my refund When I called after being transferred to department after department...I am told we will do nothing until weeks have passed Ok..I call exactly after weeks and they tell me they will issue a manual credit...which they continue to tell me that is will take another business days Really? so what do they do, take the interest off your money while you have to pay your own interest on the credit card you paid for it until they honour you with your refund after having the goods since Dec9? Ok I was able to pay from my savings to make sure I did not pay interest on my credit card....but really? This is a big company......every place I buy from online I get my refund within like days Do you call this customer service? *** *** *** ***
*** *** I placed an online order on Nov(***) and requested it be delivered to my local pickup location, *** *** *** at *** *** Rd in Victoria My order totalled $so I was eligible for home delivery but opted to pick it upFast forward to Novwhen I decided to call customer service and check on the status on my order The only email I had received prior to this was that it had been shipped After plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov She said they normally hold it for 7-business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no availNow I have been on the phone for almost one hour She promised to email me by the end of the night to update me on the status I probably don't need to tell you that this didn't happen When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human So, I still don't know where my order is and there is no credit on my credit card to reflect its return Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline *** *** I have not heard back