The fridge was bought July 7, I complained of it making a constant loud grinding noise,Not defrosting, not keeping cool in the fridge, and the temperature knob broke offThe service man came out on the 20, and quieted the noise temporarilyNo word as to parts, etcI contacted [redacted] and asked when the parts would arriveI was told Feb The date came and went without an updateI phoned them on the 9th of Feb.to complain about the service, and get an update as to when my fridge would be fixed, and they said they would put my complaint on fileAgain, on FebI emailed a complaint to the same woman I had been in contact with before, and suggested I get a new fridge The new ETA on the parts is the 8th of FebI stated that this is ridiculous, because service parts taking weeks to arrive is unacceptable, considering the original date given was the 1st of FebAs of today, they are apparently still waiting on a particular part to arriveMy fridge, on t
Going to Sears Canada (stcatharines) was literally my worst Boxing Day shopping experience this year days prior to boxing day I had gone to their website to see what items I would like to buy on that day and plan ahead to save timeFirst of all, their website has no way of telling you whether an item is available in a particular storeSo I sent my girlfriend to check for availability and see if there will be a sale on that day on those itemsNot only were the store people nonchalant and rude, they had no idea what was going on sale for Boxing DayWorst, even the store manager couldn't help So come boxing day, me and my girlfriend go to their store only to find that noneI repeat, NONE of the items we had looked up before were available anymore, they only had fat-people sizes left (2XL, 3XL, 4XL)All the parkas, puffer jackets, boots, everything was goneInfact they didn't have the boots we wanted to begin withWhat ticked me off the most was that they wouldn't check in their inventory if they had more of it in the back, also they made sure that all the pricier stuff went up on display at the front whereas all the cheaper clearance stuff was hidden away in the back In a time when they are struggling to maintain a foothold of their business, such an attitude will only ensure a quicker demise for this organizationAnd if this is how they choose to handle their predicaments, it's a good thing they are going out of businessFor shoppers like me who like to research and plan ahead of time, this was an absolute waste of two hours of my Monday morning on the day after Christmas
Today my daughter and I were in Sears in Nanaimo in the shoe department and the girl that was working in there was so rude to all her customers and would not help find anything as it was as if she didn't want to be thereI had a pair of boots in my hand and I put them down as I was not going to purchase them because of her rudeness and my daughter was looking for shoes and as I was there therer were several other ladies there that noticed the same thing so I will not shop there againWe went elsewhere and spent over $and had excellent serviceat another shoe store
Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really badThe confusion bleeds into their email notifications and / or charges and refunds on items as wellIf I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new systemFor so long it was so easy and convenient to shop Sears onlineNot any more!
Bought [redacted] recliner in 10/10/with a full undercarriage warranty of yearsI contacted Sears in May when the chair would no longer recline due to broken spring and bolts- they said they would fix it but that it could take months for the parts to arriveThe work order was made in June2016..they did come once in Sept but they did not have all the parts needed- they reordered them...it is now months and yes they have the parts but I have moved km from my original address and they keep saying they will call me within hrs too book an appt but they never do callI call them once a weekLast week they told me I was now a "high priority " and I need not bother to call but them anymore , that they would e-mail me I do not think they have any intention of ever fixing my chair!! Work Order: [redacted] 1-800-469-
Purchased a [redacted] washer and [redacted] Refrigerator from Sears and also a five year warranty on both appliances at a cost of $( [redacted] ) and $( [redacted] ) respectively Purchase/payment date was September 28, and delivery date October 25, We have had no problem with appliances and thus no claims or service calls The Agreement provided "risk free, cancel for any reason and receive full refund"As Sears is closing we called the number referenced for warranty agreements and were told to cancel the policies and receive refund" The number given does not answer, other complaint numbers know nothing of the policies We need assistance to resolve this matter Either we have a warranty for the remaining four years or we receive a refund
On September I received a call from Sears asking if I wanted to renew my dishwasher service contract which was to expire October I gave credit card information to renew for three years at $They told me to expect the contract by October By November I had not received it so I called and after much handing around at foreign service call centres was told that Sears had no intention of honouring the service agreement and they would refund my moneyThey would not have done so had I not called to find out what was going onThis was an [redacted] to get money for Sears in the hope that customers would not notice before it went out of business and could no longer be liable for its debts [redacted]
Been trying for months to have a laundry centre replacedHave been in contact with service department and get no resultsStill under warrenty At the time of this purchase we bought 5applinaces for out homeWe were renovating Purchased method was [redacted] and Sears Credit card These appliances were purchased at Sears in [redacted] The store has since closed Record of all phone call pertaining to this problem OCT8/Calls started to Sears service call center - Oct 8/15, - Nov16/ - Dec16/ - Jan14, 27, 29, - Feb9, 18, 12, 23, Numbers I have called in the service call centre [redacted] At times with this number my messages were not forwarded to the right partyI found out after asking to speak to a supervisor [redacted] Corporate Customer Service Still working with themThey say they can fix this problemStill waiting [redacted] They also at times did not forward my messages to the righ
I purchased a [redacted] jump n slide bouncer on May 17, the price at that time is and I use a 20% off coupon which bring down the price to plus 5% tax in Alberta with total price of including tax and shippingdays later I received order confirmation which showed my order price is I guess the problem is price on May and the price is Although I place my order on May 17th, my order go through on and 19, so I got charged $moreI called them and explained to themThey said they will refund the money after I received item and call themAfter I received item I did called them and they confirmed refund will finish in a few daysBut few days later I received a call told me that they did not own me any moneyTheir price is for the item and I only paid including taxSeems like I need to pay them back even though they charged me $more because of their fault [redacted]
We ordered our washer, dryer, stove, freezer, dish washer, microwave, and refrigerator in April for delivery June 30thAll of the appliances were delivered on June 30th as promisedThe fridge was damaged so we were told that they would deliver a new oneThe date was arranged and on the day of delivery we were called times throughout the day saying that they would be here in one hourNo one showed upWhen we called we were told they were trying to deliver to the wrong addressAnother delivery was scheduledThat day the driver showed up and said they could not unhook the waterWhen my wife said she would call me to see how to do it the driver said he did not have time to wait so he leftNew delivery date was scheduledThat day came and the fridge that was delivered was damagedNew delivery date set upThat day the drivers showed up and because it was raining they were afraid they would slip so they would not deliver itSet up another deliveryThat day came and the fridge had rust on itSet up a new delivery dateThat fridge showed up and it was damagedI spoke to the store manager and asked that they just replace the door that was damagedAfter some negotiation they agreed to replace the doorweeks went by with no contact from the store I called customer service and was told the door was on back orderSeveral weeks later received a call that the door was in and an appointment was set up to installInstallers came and installed the doorInstallers spent hours trying to get the water dispenser to stop leaking and could not get it to stopThey said they had to turn the water off and order another doorSears decided that they would have to replace the fridge so set up another delivery dateSears representative called to set up the delivery and actually asked if we had eight fridgesShe was told no that was the number of deliveriesShe set up a delivery date that day came and after waiting most of the day my wife called and asked where the delivery was and they said they tried to deliver the fridge but no-one was homeMy wife was home all day and told the representative thatthe rep sent her a picture of the front of the house that they delivered to and it was not our houseThe rep asked my wife to take a picture of the front of our house and send it to herOnce the rep was convinced that they had not been at our house she said she would schedule another deliveryThe delivery was set and the fridge that was delivered was damaged I have lost count but it is around times that we have unloaded the fridge and waited for deliveryI have been in contact with the store manager many times only to be told that she would stay on it until it was resolvedI have not received one call from the store manager in all of that timeI have had it initiate every contactAfter asking many times for the contact information of a regional manager the store manager has refused to give it to meIt is now January over months since our original delivery date and we still do not have a fridge that is not damagedCan someone above the level of store manager please contact me
One of many negative experiences with Sears Canada, I submitted an order on-line, of the items was not available as per an email I received Jan 25th, therefore the item cancelled with the refund policy advising days As it turns out Sears did not charge my [redacted] account for of the items that were supposed to travel with the cancelled item but they arrived earlier Instead of removing the charge for the cancelled item they plan to charge me for it and then return the money This does not seem like good business, if the item is cancelled why not adjust the order amount and charge for only that instead of insisting to charge for a cancelled item with the promise to return the funds within days of the charge
We ordered a mattress cover on line for approx $130. This was free delivery because it was over $99. We received the mattress cover approx 2 weeks after ordering it. This mattress cover was in a small box that weighed approx 1 lb. We received approx 4 telephone calls about receiving this mattress cover. We were told that we needed to be home from 8:30 to 6 on a Sat. This item could have been left at our front door. I signed my name twice and initialed once when I received this item. We order many items online with many other companies but I will tell you this will be the last time I order something with Sears on line. I think Sears will be out of the online business very soon unless they get with the times and start using UPS or some courier company to deliver smaller items.
I bought refrigerator and the door was bad.Customer service told me that I can get it repaired or get new oneI chose to get a new oneNo one calledCalled againAgain no one calledCalled and sales person told me that I have to get it repairedI called customer serviceThe lady told me that I definitely can get a new oneTold me to wait but no one called again
[redacted] From ordering to shipping to receiving my refund. The entire process was aggravating. I borrowed a truck to pick up my product on the "pick up date" and spent my day off on hold trying to figure out why it wasn't at the store for pick up December 23rd. I was told I would have to wait until after the holidays to hear an update. It was a Christmas present! A supervisor was supposed to call me back on three separate occasions and no one did. Since calling Sears took up a ton of time, I wrote to their customer service twice. No response. I ordered the item on November 28th and after I called Sears the first week of January a service rep over the phone asked if I would set a new pick up date for an even further location! (It's been over a month now since I had ordered the item). I explained to the rep everything that had occurred and how much trouble this order was for me. At this point I'm expecting to pick it up at a closer location (not further), a complimentary delivery or some kind of compensation for my troubles and waiting! Nothing. I said I'd like to speak to a supervisor. I waited and then the rep took my number and said one would call back once again. NO RESPONSE. I then ordered the item from [redacted] ***. Since I originally ordered the item on Cyber Monday, all of the sales were gone for my item which made this situation even more sour for me. I ended up having to spend about $600 more for this item. The item from [redacted] arrived before anyone from Sears contacted me and no one ever did contact me. After the item from [redacted] arrived, I called to get a refund from Sears. No one asked me to hold so they could inform upper management about this horrible experience. I didn't ask to speak to anyone either. No one would contact me anyway! I received my refund February 2, 2017 in the amount of what I paid for on November 28, 2016! I paid interest during this whole time too. Unsure if it was actually coming or not for at least a month.
Have contacted Sear's acctingdept3X to enquire why haven't received my refund on a winter jacket I returned on Nov21/ Returned a winter jacket on Nov.21/( order number [redacted] ) Credit return was to be $ Had not received a cheque so on Dec20/I called sears (sales rep ***) told me it would be 4-weeks The one problem was that they had my mailing address wrongGave them the correct one and also mailed the company a letter giving my correct addressDid not hear or receive anything by Jan 21/so I phone againOnce again they did not have my correct address and I gave then the correct address telling them that this is the time I gave them my correct addressWas told they have entered my address in the system and should be receiving my refund cheque in week On Feb 10/I got a call from Sears (sales Rep [redacted] )asking me if I have received my refund chequeMy answer was "No" So once again they asked for my information and AGAIN they had t
Don't believe the Sears website that tells you they will fix your applianceYou just have to put your postal code or city in and it assures you that they will fix anything you like*** Apparently they only have two areas where they send out techniciansOne is Vancouver and I didn't listen to the otherYou have to live in the immediate areaI told the receptionist she should mention it to someone but she really wasn't interested in my complaintTotally misleadingSo if you buy something from sears, don't expect them to come fix it if anything is wrong if you live outside of that particular postal codeThe sears I bought it from is about five minutes from my houseA big company like that and they can't employ more than a few techniciansAnd then lie about it on their website just to get you inPatheticI was going to buy a fridge there but I won't buy from sears ever againIf she had just said that she will tell someone and look into it and make sure they do something about it then I wouldn't be so mad
I ordered an Elliptical on December and picked December 21st as a delivery dateI called today to check the status of the orderCustomer service rep told me that it has been scheduled for December 28thWhy this big company have this fancy website that cannot keep upVery disappointmentI am not even sure it will be delivered on December 28th
So we had a *** dishwasher bought at sears we also purchased a extended warranty good tilll 2020.our dishwasher broke so we called sears they sent a repairman out to fix it He came by five times to fix it , he always came at dinner time saying that it was the only time he could when you have to make dinner for six people this is a terrible time during his five visits he failed to repair it the first two times he said it was fixed nope never ever worked no once So we called many people at sears we where told they would call us back Nope we had to call them and said no more repair guys we wanted a new dishwasherAfter they finallly agreed they said they would give us dollars in store credit for a dishwasher with a extended warrantyOuch Ok so we try to buy one on line half we're not in stock so we couldn't then we finally find one that's in stock call them again they said they don't have access to that wheelhouse then we find one in the store then they say it will be threee weeks to deliver.the dishwasher has not been fixed in five months.*** ***
I purchase a dryer from Sears Store at Peel centre drbramptonThe dryer was not working properly, call Sears warranty as I also purchase the extended warrantyThis was in April of They have brought the wrong parts times to fix thisI have spent hours with them on the phone trying to resolve this problem I even spoke to their supervisor who promised me the the last time the part was the correct oneIt was notCalled them again in August and I was now very upset with themThey gave me the same excuse again saying they are sorry and they understand that I am not happy and they will again try to order the right partAt this time I said they need to take this machine back I am not going to go the house another time sit for hours in the driveway of my rental and wait againThe sSupervisor put me on hold and came back after a while and told me they have been working hard on this to give me the best solutionThey will give me back and I can go back and buy anothe
I bought a *** couch from Sears just over a year agoI moved the couch to my new place a month later and set it upWithin no time the springs started coming up through the materialI stupidly did not contact Sears thinking it was a very inexpensive and" on sale" couch and did not know how I would return it to themIn the Fall I went to Florida for months and returned the end of Feb2016.The couch was impossible to sit on at this point so I emailed Sears and they gave me a number to call...A call centre , of course, where I got nowhere only to be told that it was over a year since I bought the couch and the warranty was upI have no recourse in this matter and all I have is a couch I cannot useI have had to go out and buy another couch and so the money I spent on the one from Sears is wasted
The fridge was bought July 7, I complained of it making a constant loud grinding noise,Not defrosting, not keeping cool in the fridge, and the temperature knob broke offThe service man came out on the 20, and quieted the noise temporarilyNo word as to parts, etcI contacted [redacted] and asked when the parts would arriveI was told Feb The date came and went without an updateI phoned them on the 9th of Feb.to complain about the service, and get an update as to when my fridge would be fixed, and they said they would put my complaint on fileAgain, on FebI emailed a complaint to the same woman I had been in contact with before, and suggested I get a new fridge The new ETA on the parts is the 8th of FebI stated that this is ridiculous, because service parts taking weeks to arrive is unacceptable, considering the original date given was the 1st of FebAs of today, they are apparently still waiting on a particular part to arriveMy fridge, on t
Going to Sears Canada (stcatharines) was literally my worst Boxing Day shopping experience this year days prior to boxing day I had gone to their website to see what items I would like to buy on that day and plan ahead to save timeFirst of all, their website has no way of telling you whether an item is available in a particular storeSo I sent my girlfriend to check for availability and see if there will be a sale on that day on those itemsNot only were the store people nonchalant and rude, they had no idea what was going on sale for Boxing DayWorst, even the store manager couldn't help So come boxing day, me and my girlfriend go to their store only to find that noneI repeat, NONE of the items we had looked up before were available anymore, they only had fat-people sizes left (2XL, 3XL, 4XL)All the parkas, puffer jackets, boots, everything was goneInfact they didn't have the boots we wanted to begin withWhat ticked me off the most was that they wouldn't check in their inventory if they had more of it in the back, also they made sure that all the pricier stuff went up on display at the front whereas all the cheaper clearance stuff was hidden away in the back In a time when they are struggling to maintain a foothold of their business, such an attitude will only ensure a quicker demise for this organizationAnd if this is how they choose to handle their predicaments, it's a good thing they are going out of businessFor shoppers like me who like to research and plan ahead of time, this was an absolute waste of two hours of my Monday morning on the day after Christmas
Today my daughter and I were in Sears in Nanaimo in the shoe department and the girl that was working in there was so rude to all her customers and would not help find anything as it was as if she didn't want to be thereI had a pair of boots in my hand and I put them down as I was not going to purchase them because of her rudeness and my daughter was looking for shoes and as I was there therer were several other ladies there that noticed the same thing so I will not shop there againWe went elsewhere and spent over $and had excellent serviceat another shoe store
Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really badThe confusion bleeds into their email notifications and / or charges and refunds on items as wellIf I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new systemFor so long it was so easy and convenient to shop Sears onlineNot any more!
Bought [redacted] recliner in 10/10/with a full undercarriage warranty of yearsI contacted Sears in May when the chair would no longer recline due to broken spring and bolts- they said they would fix it but that it could take months for the parts to arriveThe work order was made in June2016..they did come once in Sept but they did not have all the parts needed- they reordered them...it is now months and yes they have the parts but I have moved km from my original address and they keep saying they will call me within hrs too book an appt but they never do callI call them once a weekLast week they told me I was now a "high priority " and I need not bother to call but them anymore , that they would e-mail me I do not think they have any intention of ever fixing my chair!! Work Order: [redacted] 1-800-469-
Purchased a [redacted] washer and [redacted] Refrigerator from Sears and also a five year warranty on both appliances at a cost of $( [redacted] ) and $( [redacted] ) respectively Purchase/payment date was September 28, and delivery date October 25, We have had no problem with appliances and thus no claims or service calls The Agreement provided "risk free, cancel for any reason and receive full refund"As Sears is closing we called the number referenced for warranty agreements and were told to cancel the policies and receive refund" The number given does not answer, other complaint numbers know nothing of the policies We need assistance to resolve this matter Either we have a warranty for the remaining four years or we receive a refund
On September I received a call from Sears asking if I wanted to renew my dishwasher service contract which was to expire October I gave credit card information to renew for three years at $They told me to expect the contract by October By November I had not received it so I called and after much handing around at foreign service call centres was told that Sears had no intention of honouring the service agreement and they would refund my moneyThey would not have done so had I not called to find out what was going onThis was an [redacted] to get money for Sears in the hope that customers would not notice before it went out of business and could no longer be liable for its debts [redacted]
Been trying for months to have a laundry centre replacedHave been in contact with service department and get no resultsStill under warrenty At the time of this purchase we bought 5applinaces for out homeWe were renovating Purchased method was [redacted] and Sears Credit card These appliances were purchased at Sears in [redacted] The store has since closed Record of all phone call pertaining to this problem OCT8/Calls started to Sears service call center - Oct 8/15, - Nov16/ - Dec16/ - Jan14, 27, 29, - Feb9, 18, 12, 23, Numbers I have called in the service call centre [redacted] At times with this number my messages were not forwarded to the right partyI found out after asking to speak to a supervisor [redacted] Corporate Customer Service Still working with themThey say they can fix this problemStill waiting [redacted] They also at times did not forward my messages to the righ
I purchased a [redacted] jump n slide bouncer on May 17, the price at that time is and I use a 20% off coupon which bring down the price to plus 5% tax in Alberta with total price of including tax and shippingdays later I received order confirmation which showed my order price is I guess the problem is price on May and the price is Although I place my order on May 17th, my order go through on and 19, so I got charged $moreI called them and explained to themThey said they will refund the money after I received item and call themAfter I received item I did called them and they confirmed refund will finish in a few daysBut few days later I received a call told me that they did not own me any moneyTheir price is for the item and I only paid including taxSeems like I need to pay them back even though they charged me $more because of their fault [redacted]
We ordered our washer, dryer, stove, freezer, dish washer, microwave, and refrigerator in April for delivery June 30thAll of the appliances were delivered on June 30th as promisedThe fridge was damaged so we were told that they would deliver a new oneThe date was arranged and on the day of delivery we were called times throughout the day saying that they would be here in one hourNo one showed upWhen we called we were told they were trying to deliver to the wrong addressAnother delivery was scheduledThat day the driver showed up and said they could not unhook the waterWhen my wife said she would call me to see how to do it the driver said he did not have time to wait so he leftNew delivery date was scheduledThat day came and the fridge that was delivered was damagedNew delivery date set upThat day the drivers showed up and because it was raining they were afraid they would slip so they would not deliver itSet up another deliveryThat day came and the fridge had rust on itSet up a new delivery dateThat fridge showed up and it was damagedI spoke to the store manager and asked that they just replace the door that was damagedAfter some negotiation they agreed to replace the doorweeks went by with no contact from the store I called customer service and was told the door was on back orderSeveral weeks later received a call that the door was in and an appointment was set up to installInstallers came and installed the doorInstallers spent hours trying to get the water dispenser to stop leaking and could not get it to stopThey said they had to turn the water off and order another doorSears decided that they would have to replace the fridge so set up another delivery dateSears representative called to set up the delivery and actually asked if we had eight fridgesShe was told no that was the number of deliveriesShe set up a delivery date that day came and after waiting most of the day my wife called and asked where the delivery was and they said they tried to deliver the fridge but no-one was homeMy wife was home all day and told the representative thatthe rep sent her a picture of the front of the house that they delivered to and it was not our houseThe rep asked my wife to take a picture of the front of our house and send it to herOnce the rep was convinced that they had not been at our house she said she would schedule another deliveryThe delivery was set and the fridge that was delivered was damaged I have lost count but it is around times that we have unloaded the fridge and waited for deliveryI have been in contact with the store manager many times only to be told that she would stay on it until it was resolvedI have not received one call from the store manager in all of that timeI have had it initiate every contactAfter asking many times for the contact information of a regional manager the store manager has refused to give it to meIt is now January over months since our original delivery date and we still do not have a fridge that is not damagedCan someone above the level of store manager please contact me
One of many negative experiences with Sears Canada, I submitted an order on-line, of the items was not available as per an email I received Jan 25th, therefore the item cancelled with the refund policy advising days As it turns out Sears did not charge my [redacted] account for of the items that were supposed to travel with the cancelled item but they arrived earlier Instead of removing the charge for the cancelled item they plan to charge me for it and then return the money This does not seem like good business, if the item is cancelled why not adjust the order amount and charge for only that instead of insisting to charge for a cancelled item with the promise to return the funds within days of the charge
We ordered a mattress cover on line for approx $130. This was free delivery because it was over $99. We received the mattress cover approx 2 weeks after ordering it. This mattress cover was in a small box that weighed approx 1 lb. We received approx 4 telephone calls about receiving this mattress cover. We were told that we needed to be home from 8:30 to 6 on a Sat. This item could have been left at our front door. I signed my name twice and initialed once when I received this item. We order many items online with many other companies but I will tell you this will be the last time I order something with Sears on line. I think Sears will be out of the online business very soon unless they get with the times and start using UPS or some courier company to deliver smaller items.
I bought refrigerator and the door was bad.Customer service told me that I can get it repaired or get new oneI chose to get a new oneNo one calledCalled againAgain no one calledCalled and sales person told me that I have to get it repairedI called customer serviceThe lady told me that I definitely can get a new oneTold me to wait but no one called again
[redacted] From ordering to shipping to receiving my refund. The entire process was aggravating. I borrowed a truck to pick up my product on the "pick up date" and spent my day off on hold trying to figure out why it wasn't at the store for pick up December 23rd. I was told I would have to wait until after the holidays to hear an update. It was a Christmas present! A supervisor was supposed to call me back on three separate occasions and no one did. Since calling Sears took up a ton of time, I wrote to their customer service twice. No response. I ordered the item on November 28th and after I called Sears the first week of January a service rep over the phone asked if I would set a new pick up date for an even further location! (It's been over a month now since I had ordered the item). I explained to the rep everything that had occurred and how much trouble this order was for me. At this point I'm expecting to pick it up at a closer location (not further), a complimentary delivery or some kind of compensation for my troubles and waiting! Nothing. I said I'd like to speak to a supervisor. I waited and then the rep took my number and said one would call back once again. NO RESPONSE. I then ordered the item from [redacted] ***. Since I originally ordered the item on Cyber Monday, all of the sales were gone for my item which made this situation even more sour for me. I ended up having to spend about $600 more for this item. The item from [redacted] arrived before anyone from Sears contacted me and no one ever did contact me. After the item from [redacted] arrived, I called to get a refund from Sears. No one asked me to hold so they could inform upper management about this horrible experience. I didn't ask to speak to anyone either. No one would contact me anyway! I received my refund February 2, 2017 in the amount of what I paid for on November 28, 2016! I paid interest during this whole time too. Unsure if it was actually coming or not for at least a month.
Have contacted Sear's acctingdept3X to enquire why haven't received my refund on a winter jacket I returned on Nov21/ Returned a winter jacket on Nov.21/( order number [redacted] ) Credit return was to be $ Had not received a cheque so on Dec20/I called sears (sales rep ***) told me it would be 4-weeks The one problem was that they had my mailing address wrongGave them the correct one and also mailed the company a letter giving my correct addressDid not hear or receive anything by Jan 21/so I phone againOnce again they did not have my correct address and I gave then the correct address telling them that this is the time I gave them my correct addressWas told they have entered my address in the system and should be receiving my refund cheque in week On Feb 10/I got a call from Sears (sales Rep [redacted] )asking me if I have received my refund chequeMy answer was "No" So once again they asked for my information and AGAIN they had t
Don't believe the Sears website that tells you they will fix your applianceYou just have to put your postal code or city in and it assures you that they will fix anything you like*** Apparently they only have two areas where they send out techniciansOne is Vancouver and I didn't listen to the otherYou have to live in the immediate areaI told the receptionist she should mention it to someone but she really wasn't interested in my complaintTotally misleadingSo if you buy something from sears, don't expect them to come fix it if anything is wrong if you live outside of that particular postal codeThe sears I bought it from is about five minutes from my houseA big company like that and they can't employ more than a few techniciansAnd then lie about it on their website just to get you inPatheticI was going to buy a fridge there but I won't buy from sears ever againIf she had just said that she will tell someone and look into it and make sure they do something about it then I wouldn't be so mad
I ordered an Elliptical on December and picked December 21st as a delivery dateI called today to check the status of the orderCustomer service rep told me that it has been scheduled for December 28thWhy this big company have this fancy website that cannot keep upVery disappointmentI am not even sure it will be delivered on December 28th
So we had a *** dishwasher bought at sears we also purchased a extended warranty good tilll 2020.our dishwasher broke so we called sears they sent a repairman out to fix it He came by five times to fix it , he always came at dinner time saying that it was the only time he could when you have to make dinner for six people this is a terrible time during his five visits he failed to repair it the first two times he said it was fixed nope never ever worked no once So we called many people at sears we where told they would call us back Nope we had to call them and said no more repair guys we wanted a new dishwasherAfter they finallly agreed they said they would give us dollars in store credit for a dishwasher with a extended warrantyOuch Ok so we try to buy one on line half we're not in stock so we couldn't then we finally find one that's in stock call them again they said they don't have access to that wheelhouse then we find one in the store then they say it will be threee weeks to deliver.the dishwasher has not been fixed in five months.*** ***
I purchase a dryer from Sears Store at Peel centre drbramptonThe dryer was not working properly, call Sears warranty as I also purchase the extended warrantyThis was in April of They have brought the wrong parts times to fix thisI have spent hours with them on the phone trying to resolve this problem I even spoke to their supervisor who promised me the the last time the part was the correct oneIt was notCalled them again in August and I was now very upset with themThey gave me the same excuse again saying they are sorry and they understand that I am not happy and they will again try to order the right partAt this time I said they need to take this machine back I am not going to go the house another time sit for hours in the driveway of my rental and wait againThe sSupervisor put me on hold and came back after a while and told me they have been working hard on this to give me the best solutionThey will give me back and I can go back and buy anothe
I bought a *** couch from Sears just over a year agoI moved the couch to my new place a month later and set it upWithin no time the springs started coming up through the materialI stupidly did not contact Sears thinking it was a very inexpensive and" on sale" couch and did not know how I would return it to themIn the Fall I went to Florida for months and returned the end of Feb2016.The couch was impossible to sit on at this point so I emailed Sears and they gave me a number to call...A call centre , of course, where I got nowhere only to be told that it was over a year since I bought the couch and the warranty was upI have no recourse in this matter and all I have is a couch I cannot useI have had to go out and buy another couch and so the money I spent on the one from Sears is wasted