TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it
Sectional came in different colours, one piece beige, one piece brownContinue if
you want to read the long full version, warning there are some obscene language to be
readDon't order online or at all from Sears!!!
Sept around midnight
So were to startI believe that you should take everything with a grain of salt
Yes you often hear more bad than good when it comes to companiesI wanted to believe
that Sears was still the gem that was once my mothers go to store, after all they've been
around so long they must have the business figured outBoy was I wrong, *** *** *** *** ***
So let's talk about what my situation isI ordered a couch on the 1st of September (along
with a TV stand), upon check out, my delivery date was stated to be the 16th of SeptThis
was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the
elevator was booked for that day and I was on the road to a smooth moveI wouldn't have
ordered it in the first place if it wasn't that date since I could find a couch at a local
shop and have it shipped for that dayI received the email confirmation minutes after finalizing
my orderThe delivery date was marked for Sept 23rdI don't understand how the order went
from a delivery date from the 16th to the 23rd in minutesI called the toll free number and
was answered by an offshore operator (it was am in the morning)The operator failed to have
any information, since they only have general information for inquiries, and told me to call
back between operating hours (8am to PM I believe)Next day, the operator tells me
that the couch is back orderedHow the website doesn't tell you this information before ordering
is a mystery, *** *** *** Now I have to book the elevator for the 23rd
I don't know what time it would come in, so I had to tell the front desk at my Condo to book me
a slot for an unspecified time for that dayI don't want to be that *** that books the whole
day, just so I can get pieces of furniture sent
Sept
The 21st comes and I receive an automated callThey give you a 7am - 6pm window to wait for the
deliveryThis might be standard for most places so beware if you live in a Condo and have to book
specific time slots for the elevator for move in/outSo that still doesn't help me but I recall
the second operator telling me that the automated call will give me a tighter window hours before
the delivery dayThe next day comes and the automated call says that the delievery will be there from
9am-1pmLuckily the elevator was free until pm, so it should be good to goA little before pm
I get the call from the delivery guys and they're here to drop of my stuffThe problem is, only one
piece was to be delivered, my TV standThe delivery guys know nothing about delivering a couch, and
how should they since they're an outsourced company with no real affiliation other than deliveries
There was no email or phone notification saying that my couch was delayed either
My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator
that answered my callAnyway, she says how much she's sorry and that she understands how it must
feel,*** *** *** *** ***
*** I was told this time, that the order was to come on the 30th of SeptSo I
went to the front desk to book a time, which was 10am - pm since they need a hour windowI called
my 4th time to specify the time with the operator but was told that it would cost me an additional charge
to have a hour window for my deliveryOh boy did this set me offAfter a short conversation about
how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window
secured without charge
Sept
The delivery finally cameThe move was smooth mainly because the delivery men know what they
were doing (not like the rest of this *** show)I unpacked the couch and lo and behold one piece of the
sectional was beige and the other was light brownLike *** coloured shades different, totally noticeable
At this point, I'm done with it all, I'm gonna deal with it
Purchased an Item from Sears in November, and it was promptly deliveredThe Item was not what was required an it was returned to the store in Newmarket Ontario on November Over a month later and I have not received my refund credited back to my credit cardI would like to know how long can sears hold my money for? ***
Thank You
I bought refrigerator and the door was bad.Customer service told me that I can get it repaired or get new oneI chose to get a new oneNo one calledCalled againAgain no one calledCalled and sales person told me that I have to get it repairedI called customer serviceThe lady told me that I definitely can get a new oneTold me to wait but no one called again
Purchase a snow blower on line, in order to makes thing more efficient, They took the money from the credit card within seconds of the translation We were promise the product on the of December and then again on the 23, by a supervisor, only to be fooled again and promised on the of Jan 2017, when called Sears, requesting if we could go and pick-at one of the Sears stores, we were told NO we just have to wait for itThen I asked if he can give me something with the same value, or higher and pick it up, that still was not acceptable., a manager of a place hanging up the phone on you...Called several times and no matter where you call even as shown in Canada, example (XXX) XXX-XXXX headquarters of Canada IncXXX-XXX *** StToronto, On *** *** is actually in the Philipes now were close to Toronto
On April 22, I ordered a 6drawer tool cabinet to be delivered to my son in Stettler, AlbertaWhen I filled out all the information on line the bold print said that there was free shipping, however, when I paid for my bill I was charged $for shippingAt the time I figured that Stettler was to far out for deliveries, so I paidA few days later I received an email telling me that for Sears to deliver the tool cabinet there was an extra shipping bill to be paid of $for this $itemWhen asked if it could be shipped to Sears in nearby Red Deer I was told I still had to pay the $This was enough for me to cancel the whole dealI was told it would take a few days to credit my *** accountToday is May13, and I yet have to see the credit on my statementThe service is unbelievable, it is no wonder they are having serious problems conducting business
I will never ever deal with Sears again
The new system they've upgraded to is horribleMy first time using it, it took me over half an hour to get it to select the store to ship tooThan after I did and made payment, the price suddenly changed and was charged shipping I did call in and was given a credit back, but only after I received the packageMy second order on the new system was for dresses I wanted for the holidaysThe delivery was Dec 6th and I received confirmationHowever on Dec 9th I decided to call in to find out where it wasI was informed it had not shipped and they were unsure as to why because there was stock, he offered to transfer me to someone higher but the call got dropped, so I decided to let it be and planned to get my orderLater that evening I checked my bank statement and noticed a reverse payment, which prompted me to call back in, and was informed the item was not in stockIm irritated that for one the system is not updated to reflect stock (it was in the past) and two that I wasnt informed soonerI should've been informed within hrs that it was not in stockInstead it's now a week later, and I had to call in to find outI did ask to speak to Management to file a complaint but apparently someone was not available to speak with and I was told to call backThe staff is like night and day, literallyOne was helpful and the other not so muchI checked back online and it says my order is processing, and when I check the items they state they're in stockI'm confusedRegardless they've just lost a loyal customer as I don't trust shopping on their site anymore
Purchased *** reclining sofa November Within years the cable releasing the reclining part had broken, on BOTH sidesTold by Sears we would have to deal with repair shop 100km awayThey were not helpful, and wanted us to send both broken cables to them, so they could match them, and charge us for them....we would have to do the actual repair ourselvesWe are seniors, and not able to do thisNow, a year and months later, the seat springs on both sides of the sofa have let go, making it totally uncomfortable without additional cushions being usedThis $(reg price) unit is less than years old, and we are unable to replace it financiallyFeeling extremely let down by Sears
*** on Dec 20th I purchased two sweaters, a pair of leather gloves, one pair of socks, a white tee-shirt and a sweatshirt for my husband He wore the socks once and they are full of holes, the zipper on one sweater broke on the first wearThe leather gloves already have a rip in them and all this in one week of purchase! He has yet to try the other two items not yet worn You should be ashamed Sears for your poor quality and high prices Never shopping at Sears again!!! Bye bye Sears
I will make this as short as possible: I recently purchased a mattress from the Sears location in Promenade Mall, Thornhill ONI paid and scheduled for it to be delivered to my home, which resulted in me having to take a full day off work for this in order for it to come in a reasonable time frame (weeks)The delivery men kept calling my husbands phone number instead of mine, although I previously and repeatedly instructed the delivery line representative to have my number on file instead as I was the one to be home to accept the deliveryThey kept calling my husband so I was unaware that they were on there wayLuckily, I ended up being ready to accept the deliver anywaysThere were clear instructions upon purchasing the mattress for the delivery truck to go to the loading bay of the condo, NOT through the lobbyOf course, the delivery men came to the lobbyMyself and the concierge asked them politely to go to the loading bay, but they refused to do soAfter arguing very rudely for a few minutes, they went to the loading bayseconds later (as we were walking to meet them) one of them ran back to the lobby claiming that the loading bay door was lockedWe assured him we were going to meet him there and to please give us minute to get there to open the doorHe then went on a completely inexcusable rant, claiming he did not have time for this, that we were unorganized and lazy, that he has a busy schedule and I would have to reschedule deliveryI was very taken aback and upset at his behaviour, I asked him not to direct his frustration at me and reminded him that I had done absolutely nothing wrongHe continued his rant, closing off by telling me to "go *** myself"He instructed the other man to put the mattress back in the truck, refusing to give it to meThey sped awayThis was week agoI have been on the phone with a countless number of Sears employees (from the delivery line, the customer service line and the actual store), as well as been in touch with the contracted delivery company (*** Delivery) and no one seems to care about what happenedNot one person was concerned about the behaviour of the delivery manNot one person asked if I was okayNot one person offered to help me in any sort of wayThey only thing every single person said to me was that all they can do is reschedule the delivery, but I would have to wait another week and take another day off workTo top it all off, my mattress was scheduled to come today in the afternoon (this was confirmed over the phone several times), then I received an automated call at 7am saying it was coming between 9am-11amthen at 8am I got a call saying they would be there within the hourthen when they didn't show up, I called and they said now they are coming between 10am-11amThey showed up at 11:and had no idea about the original time slot I was guaranteedI was assured multiple times that someone would contact me within this week to follow up about the incident and discuss fair compensation for my troublesNo one has calledNow I can't seem to get anyone to speak to me when I call customer serviceI am so appalled at this entire situationHoping that someone, anyone, will have the decency to pick up the phone, apologize, own up for their lack of customer service and care, and offer the compensation I deserveI'm sure I will be waiting a long timebut am currently researching different resources and higher courses of action to take
Before Christmas I purchased two dresses from Sears catalogue Both dresses arrived - wrong sizes I re-ordered and two more came, one of which I kept On Dec 21/I returned three dresses at the local Saint John NB store and was told a credit would appear on my VISA in a week to ten days Three weeks later, Jan 11/17, I called to inquire where my credit was and was told that under the new system they have to wait until the three dresses are shipped to their Ontario warehouse before my credit is processed and this takes six weeks So now Sears has my money for three months along with my having to pay my VISA bill to avoid service charges
Wow Sears, not a lot of positive comments here about your customer service and I would concur with that sentimentI have had an issue with an expensive furniture order for five months here in Kelowna, BC, and while the items are painstakingly, yet, eventually replaced, it has caused countless hours of inconvenience, time, money, and damage to our homeThe furniture (close to $4000) is poorly constructed or damaged and it has been replaced several times with equally or even worse constructed/damaged furniture and hardwareMy patience is wearing thin, but since the General Sales Manager in Kelowna doesn't like my "tone" he/she refuses to do anything about my latest return complaintGive me a breakKelly P.; if I was actually satisfied with my experience with #sears, then my "tone" would be very conciliatory and pleasantInstead of being defensive about my frustrations, do your job as a sales manager and resolve the issueI have also contacted Sears Customer Service and they don't even have the professional courtesy to respondThis is, unquestionably, the most frustrating retail experience I have experienced in decades
Their registry program had a flaw I received multiples of items because it wasn't working and they then refused to return them saying they didn't know where they were fromeven though there policy states returned without a receipt will be given on a sears merchandise certificate for the lowest sale price
I have a terrible experience with Sears on line ordering...I see where others have had the same experience with "credit card" not being able to use it...just every excuse in the book why it isn't valid...they told me to call the bank which I did, they said it was perfectly fine and he couldn't see where they even tried to use it....After all this I get an email saying "order cancelled" with all do respect the problem is not mine it is SEARS and like the other people they will not tell the truth it is "in the system" I used my credit card the day before with their competitors and the parcel arrived in days..***....I am waiting after phone calls to see the outcome of this experience, *** ***
On May 13/2016...I ordered a big backyard playset for my kids online through sears.caThe ETD was May when orderedI went to pick up the item on May as they said and noticed only small boxes there for what was suppose to be a big back yard playgroundI questioned the employee at the sears pick up location in port elgin, ontario and she found out boxes were missing , to take the that were there home, then call a 1-number she give me to arrange for the missing boxesI called that number, an employee told me sears lost the boxes, and needed to re-order them, and I had to pay for the boxes up front to be reorderedSo they charged me another 983$ and reorderedI went to pick the boxes up the second time, and only or the were therethe sears employee told me one was damaged and been sent back and they charged me 367$ for that box to be re-orderedThis was June 12, almost a month from orderingSo at this point I was charged $1531, $983, and $and still didn
I ordered an *** from the storeThe staff told me the delivery date is in a week and on the receipt it also showed that the item will be delivered in a weekI arrived at the stated date to pick up the item after a min wait only to be told it's not here yet with no explanation at allWhen asked when can I expect my order to arrive the answer was:"I'm not sure you should call us before you come again." Ok so I gave it another week and called again and the staff at the store checked and said the item has arrived and I can go and pick it upSo in the afternoon I arrived at Fairview Sears and after another min long wait, the staff told me:"your item is not here, I don't know who told you it has arrived." When asked when can I expect the item, the answer is there has been a delay(which no one ever bothered to tell me about) and the delivery date is uncertainSo I asked again can I expect the item to be here within a month, the answer was still I can't guarantee thatIt was the worst shopping experience ever!!!!!!
Recently I purchased a coat online and had to return it due to a sizing issue I attempted to return the item to the local Sears depot only to be advised that I couldn't return the coat that day because no one working had the ability to operate the new system and I would have to return on the Monday When I returned on the Monday, I was given a print out that only contained the depots address, the warehouse address(which by the way is the Belleville warehouse that I mention below) and a reference number No where on this print out did it have my name or a dollar value that I should be refunded forSo basically I hand over a $product and I only have a reference number to prove I returned that product! I asked the clerk if she needed my credit card and she replied "no they will refund automatically" Today I checked my account and realized I had not received a credit yet I telephoned customer service to find out why a week later I still had not received my refund I was on hold for approximately minutesThis is no exaggeration Once answered I explained that as above noted that I wanted to know why my refund had not been processed yet I was advised that I had to wait weeks She explained to me that I wouldn't get a refund until my coat reached the warehouse and that would take weeksI advised her that was unacceptable I explained to her that if I didn't pay my bill in weeks I would be charged interest I asked where the warehouse was located and I was advised it was located in Calgary I live in eastern Ontario and there is a Sears warehouse in Belleville, Ontario which is a minute drive from where I live I asked to speak with a supervisor or manager I was told he/she was engaged on the telephone I then insisted she provide me with a Corporate telephone number She stated she did not have a contact number to provide me with I then advised her I would wait to speak with a Manager She placed me on hold once again She then returned to say she would refund my credit card and this was an exception and would not be able to do this again, however it will take business days! I have already waited days I can not believe that Sears has held my $hostage for a quoted weeks or more but without my insistence could have and still may be up to weeks How is this even legalThis is unacceptable That is my $not sears to collect interest off by holding it hostage I have spend over hours, (one hour on hold) and approximately minutes searching for a method of communication to someone in Sears corporate office and now another minutes or more composing this letter There is no where I could find on the Sear website to email a complaint I did manage to leave a voice message at the corporate office but will have to wait for business hours tomorrow to see if I receive a return call I can not believe this new system that has been established at the Sears depot, nor to I understand the explanation that it takes up to weeks for a product to be returned to a warehouse in order to get a refund? I also can not understand a company who has been struggling to improve it's image with consumers to expect them to sit on hold for almost an hour, to receive the worst customer service ever I can seriously report that if I do not receive satisfaction from this experience, I will never return as a customer to Sears Trust me I can shop elsewhere for any product they supply Oh and by the wayI will not be purchasing online with Sears and that's a promise***
TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it
Sectional came in different colours, one piece beige, one piece brownContinue if
you want to read the long full version, warning there are some obscene language to be
readDon't order online or at all from Sears!!!
Sept around midnight
So were to startI believe that you should take everything with a grain of salt
Yes you often hear more bad than good when it comes to companiesI wanted to believe
that Sears was still the gem that was once my mothers go to store, after all they've been
around so long they must have the business figured outBoy was I wrong, *** *** *** *** ***
So let's talk about what my situation isI ordered a couch on the 1st of September (along
with a TV stand), upon check out, my delivery date was stated to be the 16th of SeptThis
was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the
elevator was booked for that day and I was on the road to a smooth moveI wouldn't have
ordered it in the first place if it wasn't that date since I could find a couch at a local
shop and have it shipped for that dayI received the email confirmation minutes after finalizing
my orderThe delivery date was marked for Sept 23rdI don't understand how the order went
from a delivery date from the 16th to the 23rd in minutesI called the toll free number and
was answered by an offshore operator (it was am in the morning)The operator failed to have
any information, since they only have general information for inquiries, and told me to call
back between operating hours (8am to PM I believe)Next day, the operator tells me
that the couch is back orderedHow the website doesn't tell you this information before ordering
is a mystery, *** *** *** Now I have to book the elevator for the 23rd
I don't know what time it would come in, so I had to tell the front desk at my Condo to book me
a slot for an unspecified time for that dayI don't want to be that *** that books the whole
day, just so I can get pieces of furniture sent
Sept
The 21st comes and I receive an automated callThey give you a 7am - 6pm window to wait for the
deliveryThis might be standard for most places so beware if you live in a Condo and have to book
specific time slots for the elevator for move in/outSo that still doesn't help me but I recall
the second operator telling me that the automated call will give me a tighter window hours before
the delivery dayThe next day comes and the automated call says that the delievery will be there from
9am-1pmLuckily the elevator was free until pm, so it should be good to goA little before pm
I get the call from the delivery guys and they're here to drop of my stuffThe problem is, only one
piece was to be delivered, my TV standThe delivery guys know nothing about delivering a couch, and
how should they since they're an outsourced company with no real affiliation other than deliveries
There was no email or phone notification saying that my couch was delayed either
My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator
that answered my callAnyway, she says how much she's sorry and that she understands how it must
feel,*** *** *** *** ***
*** I was told this time, that the order was to come on the 30th of SeptSo I
went to the front desk to book a time, which was 10am - pm since they need a hour windowI called
my 4th time to specify the time with the operator but was told that it would cost me an additional charge
to have a hour window for my deliveryOh boy did this set me offAfter a short conversation about
how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window
secured without charge
Sept
The delivery finally cameThe move was smooth mainly because the delivery men know what they
were doing (not like the rest of this *** show)I unpacked the couch and lo and behold one piece of the
sectional was beige and the other was light brownLike *** coloured shades different, totally noticeable
At this point, I'm done with it all, I'm gonna deal with it
Purchased an Item from Sears in November, and it was promptly deliveredThe Item was not what was required an it was returned to the store in Newmarket Ontario on November Over a month later and I have not received my refund credited back to my credit cardI would like to know how long can sears hold my money for? ***
Thank You
I bought refrigerator and the door was bad.Customer service told me that I can get it repaired or get new oneI chose to get a new oneNo one calledCalled againAgain no one calledCalled and sales person told me that I have to get it repairedI called customer serviceThe lady told me that I definitely can get a new oneTold me to wait but no one called again
Purchase a snow blower on line, in order to makes thing more efficient, They took the money from the credit card within seconds of the translation We were promise the product on the of December and then again on the 23, by a supervisor, only to be fooled again and promised on the of Jan 2017, when called Sears, requesting if we could go and pick-at one of the Sears stores, we were told NO we just have to wait for itThen I asked if he can give me something with the same value, or higher and pick it up, that still was not acceptable., a manager of a place hanging up the phone on you...Called several times and no matter where you call even as shown in Canada, example (XXX) XXX-XXXX headquarters of Canada IncXXX-XXX *** StToronto, On *** *** is actually in the Philipes now were close to Toronto
On April 22, I ordered a 6drawer tool cabinet to be delivered to my son in Stettler, AlbertaWhen I filled out all the information on line the bold print said that there was free shipping, however, when I paid for my bill I was charged $for shippingAt the time I figured that Stettler was to far out for deliveries, so I paidA few days later I received an email telling me that for Sears to deliver the tool cabinet there was an extra shipping bill to be paid of $for this $itemWhen asked if it could be shipped to Sears in nearby Red Deer I was told I still had to pay the $This was enough for me to cancel the whole dealI was told it would take a few days to credit my *** accountToday is May13, and I yet have to see the credit on my statementThe service is unbelievable, it is no wonder they are having serious problems conducting business
I will never ever deal with Sears again
The new system they've upgraded to is horribleMy first time using it, it took me over half an hour to get it to select the store to ship tooThan after I did and made payment, the price suddenly changed and was charged shipping I did call in and was given a credit back, but only after I received the packageMy second order on the new system was for dresses I wanted for the holidaysThe delivery was Dec 6th and I received confirmationHowever on Dec 9th I decided to call in to find out where it wasI was informed it had not shipped and they were unsure as to why because there was stock, he offered to transfer me to someone higher but the call got dropped, so I decided to let it be and planned to get my orderLater that evening I checked my bank statement and noticed a reverse payment, which prompted me to call back in, and was informed the item was not in stockIm irritated that for one the system is not updated to reflect stock (it was in the past) and two that I wasnt informed soonerI should've been informed within hrs that it was not in stockInstead it's now a week later, and I had to call in to find outI did ask to speak to Management to file a complaint but apparently someone was not available to speak with and I was told to call backThe staff is like night and day, literallyOne was helpful and the other not so muchI checked back online and it says my order is processing, and when I check the items they state they're in stockI'm confusedRegardless they've just lost a loyal customer as I don't trust shopping on their site anymore
Purchased *** reclining sofa November Within years the cable releasing the reclining part had broken, on BOTH sidesTold by Sears we would have to deal with repair shop 100km awayThey were not helpful, and wanted us to send both broken cables to them, so they could match them, and charge us for them....we would have to do the actual repair ourselvesWe are seniors, and not able to do thisNow, a year and months later, the seat springs on both sides of the sofa have let go, making it totally uncomfortable without additional cushions being usedThis $(reg price) unit is less than years old, and we are unable to replace it financiallyFeeling extremely let down by Sears
*** on Dec 20th I purchased two sweaters, a pair of leather gloves, one pair of socks, a white tee-shirt and a sweatshirt for my husband He wore the socks once and they are full of holes, the zipper on one sweater broke on the first wearThe leather gloves already have a rip in them and all this in one week of purchase! He has yet to try the other two items not yet worn You should be ashamed Sears for your poor quality and high prices Never shopping at Sears again!!! Bye bye Sears
I will make this as short as possible: I recently purchased a mattress from the Sears location in Promenade Mall, Thornhill ONI paid and scheduled for it to be delivered to my home, which resulted in me having to take a full day off work for this in order for it to come in a reasonable time frame (weeks)The delivery men kept calling my husbands phone number instead of mine, although I previously and repeatedly instructed the delivery line representative to have my number on file instead as I was the one to be home to accept the deliveryThey kept calling my husband so I was unaware that they were on there wayLuckily, I ended up being ready to accept the deliver anywaysThere were clear instructions upon purchasing the mattress for the delivery truck to go to the loading bay of the condo, NOT through the lobbyOf course, the delivery men came to the lobbyMyself and the concierge asked them politely to go to the loading bay, but they refused to do soAfter arguing very rudely for a few minutes, they went to the loading bayseconds later (as we were walking to meet them) one of them ran back to the lobby claiming that the loading bay door was lockedWe assured him we were going to meet him there and to please give us minute to get there to open the doorHe then went on a completely inexcusable rant, claiming he did not have time for this, that we were unorganized and lazy, that he has a busy schedule and I would have to reschedule deliveryI was very taken aback and upset at his behaviour, I asked him not to direct his frustration at me and reminded him that I had done absolutely nothing wrongHe continued his rant, closing off by telling me to "go *** myself"He instructed the other man to put the mattress back in the truck, refusing to give it to meThey sped awayThis was week agoI have been on the phone with a countless number of Sears employees (from the delivery line, the customer service line and the actual store), as well as been in touch with the contracted delivery company (*** Delivery) and no one seems to care about what happenedNot one person was concerned about the behaviour of the delivery manNot one person asked if I was okayNot one person offered to help me in any sort of wayThey only thing every single person said to me was that all they can do is reschedule the delivery, but I would have to wait another week and take another day off workTo top it all off, my mattress was scheduled to come today in the afternoon (this was confirmed over the phone several times), then I received an automated call at 7am saying it was coming between 9am-11amthen at 8am I got a call saying they would be there within the hourthen when they didn't show up, I called and they said now they are coming between 10am-11amThey showed up at 11:and had no idea about the original time slot I was guaranteedI was assured multiple times that someone would contact me within this week to follow up about the incident and discuss fair compensation for my troublesNo one has calledNow I can't seem to get anyone to speak to me when I call customer serviceI am so appalled at this entire situationHoping that someone, anyone, will have the decency to pick up the phone, apologize, own up for their lack of customer service and care, and offer the compensation I deserveI'm sure I will be waiting a long timebut am currently researching different resources and higher courses of action to take
Before Christmas I purchased two dresses from Sears catalogue Both dresses arrived - wrong sizes I re-ordered and two more came, one of which I kept On Dec 21/I returned three dresses at the local Saint John NB store and was told a credit would appear on my VISA in a week to ten days Three weeks later, Jan 11/17, I called to inquire where my credit was and was told that under the new system they have to wait until the three dresses are shipped to their Ontario warehouse before my credit is processed and this takes six weeks So now Sears has my money for three months along with my having to pay my VISA bill to avoid service charges
Wow Sears, not a lot of positive comments here about your customer service and I would concur with that sentimentI have had an issue with an expensive furniture order for five months here in Kelowna, BC, and while the items are painstakingly, yet, eventually replaced, it has caused countless hours of inconvenience, time, money, and damage to our homeThe furniture (close to $4000) is poorly constructed or damaged and it has been replaced several times with equally or even worse constructed/damaged furniture and hardwareMy patience is wearing thin, but since the General Sales Manager in Kelowna doesn't like my "tone" he/she refuses to do anything about my latest return complaintGive me a breakKelly P.; if I was actually satisfied with my experience with #sears, then my "tone" would be very conciliatory and pleasantInstead of being defensive about my frustrations, do your job as a sales manager and resolve the issueI have also contacted Sears Customer Service and they don't even have the professional courtesy to respondThis is, unquestionably, the most frustrating retail experience I have experienced in decades
Their registry program had a flaw I received multiples of items because it wasn't working and they then refused to return them saying they didn't know where they were fromeven though there policy states returned without a receipt will be given on a sears merchandise certificate for the lowest sale price
I have a terrible experience with Sears on line ordering...I see where others have had the same experience with "credit card" not being able to use it...just every excuse in the book why it isn't valid...they told me to call the bank which I did, they said it was perfectly fine and he couldn't see where they even tried to use it....After all this I get an email saying "order cancelled" with all do respect the problem is not mine it is SEARS and like the other people they will not tell the truth it is "in the system" I used my credit card the day before with their competitors and the parcel arrived in days..***....I am waiting after phone calls to see the outcome of this experience, *** ***
On May 13/2016...I ordered a big backyard playset for my kids online through sears.caThe ETD was May when orderedI went to pick up the item on May as they said and noticed only small boxes there for what was suppose to be a big back yard playgroundI questioned the employee at the sears pick up location in port elgin, ontario and she found out boxes were missing , to take the that were there home, then call a 1-number she give me to arrange for the missing boxesI called that number, an employee told me sears lost the boxes, and needed to re-order them, and I had to pay for the boxes up front to be reorderedSo they charged me another 983$ and reorderedI went to pick the boxes up the second time, and only or the were therethe sears employee told me one was damaged and been sent back and they charged me 367$ for that box to be re-orderedThis was June 12, almost a month from orderingSo at this point I was charged $1531, $983, and $and still didn
I ordered an *** from the storeThe staff told me the delivery date is in a week and on the receipt it also showed that the item will be delivered in a weekI arrived at the stated date to pick up the item after a min wait only to be told it's not here yet with no explanation at allWhen asked when can I expect my order to arrive the answer was:"I'm not sure you should call us before you come again." Ok so I gave it another week and called again and the staff at the store checked and said the item has arrived and I can go and pick it upSo in the afternoon I arrived at Fairview Sears and after another min long wait, the staff told me:"your item is not here, I don't know who told you it has arrived." When asked when can I expect the item, the answer is there has been a delay(which no one ever bothered to tell me about) and the delivery date is uncertainSo I asked again can I expect the item to be here within a month, the answer was still I can't guarantee thatIt was the worst shopping experience ever!!!!!!
Recently I purchased a coat online and had to return it due to a sizing issue I attempted to return the item to the local Sears depot only to be advised that I couldn't return the coat that day because no one working had the ability to operate the new system and I would have to return on the Monday When I returned on the Monday, I was given a print out that only contained the depots address, the warehouse address(which by the way is the Belleville warehouse that I mention below) and a reference number No where on this print out did it have my name or a dollar value that I should be refunded forSo basically I hand over a $product and I only have a reference number to prove I returned that product! I asked the clerk if she needed my credit card and she replied "no they will refund automatically" Today I checked my account and realized I had not received a credit yet I telephoned customer service to find out why a week later I still had not received my refund I was on hold for approximately minutesThis is no exaggeration Once answered I explained that as above noted that I wanted to know why my refund had not been processed yet I was advised that I had to wait weeks She explained to me that I wouldn't get a refund until my coat reached the warehouse and that would take weeksI advised her that was unacceptable I explained to her that if I didn't pay my bill in weeks I would be charged interest I asked where the warehouse was located and I was advised it was located in Calgary I live in eastern Ontario and there is a Sears warehouse in Belleville, Ontario which is a minute drive from where I live I asked to speak with a supervisor or manager I was told he/she was engaged on the telephone I then insisted she provide me with a Corporate telephone number She stated she did not have a contact number to provide me with I then advised her I would wait to speak with a Manager She placed me on hold once again She then returned to say she would refund my credit card and this was an exception and would not be able to do this again, however it will take business days! I have already waited days I can not believe that Sears has held my $hostage for a quoted weeks or more but without my insistence could have and still may be up to weeks How is this even legalThis is unacceptable That is my $not sears to collect interest off by holding it hostage I have spend over hours, (one hour on hold) and approximately minutes searching for a method of communication to someone in Sears corporate office and now another minutes or more composing this letter There is no where I could find on the Sear website to email a complaint I did manage to leave a voice message at the corporate office but will have to wait for business hours tomorrow to see if I receive a return call I can not believe this new system that has been established at the Sears depot, nor to I understand the explanation that it takes up to weeks for a product to be returned to a warehouse in order to get a refund? I also can not understand a company who has been struggling to improve it's image with consumers to expect them to sit on hold for almost an hour, to receive the worst customer service ever I can seriously report that if I do not receive satisfaction from this experience, I will never return as a customer to Sears Trust me I can shop elsewhere for any product they supply Oh and by the wayI will not be purchasing online with Sears and that's a promise***