I bought a self propelled electric start lawnmower in and purchased the extended warrantyI have had issues with this mower- electric start and self propelled problems in the past and they repaired them no problemHave the same problem with electric start again and they will not repair it- they had no trouble taking my money for the extended warranty!
June placed an order with Sears Canada online for blanketsI received the confirmation for placing the orderSears Canada called two days later (June 2016) and said that they were not able to honor the contracted order due to advertising the wrong price online and that they would not be shippedThey also said that it would take 7-business days to return the payment to my credit cardAfter weeks of not receiving a refund I called and they informed me that the order had been deliveredIt had been missed placed by a staff member and was found so I called them to inform them that we had found the orderToday (July 4, 2016) Sears Canada called and demanded that the order be returnedI requested that they send it to me in writing via email as they keep changing their explanations and that whether or not they had the wrong price online we had entered a contractual agreement for the order and they were required to fulfill it which they did by shipping the order to meAs f
Sears used to have a good return policy for item purchased online - simply return to the store for an immediate refund My most recent return for an online item was on January 5, During this visit to the local Sears (Sarnia location), the items prepared for shipment back to the warehouse, the return transaction does not take place at the storeThe customer must wait until the items are received and processed at the warehouse I cannot name another store that handles returns in this manner as most stores are advertising 'Easy Returns'The item was received at their warehouse on January 27, I must wait approxdays for the transaction to finalize and then an few more for the credit to be applied to my cardThis is not the outstanding service Sears used to provide in the recent past I will definitely think twice before purchasing from Sears in the future, and it will no longer be the first place I shop I enjoy visiting my local Sears store when I have the time, but I would not recommend online shopping from Sears
The fridge was bought July 7, I complained of it making a constant loud grinding noise,Not defrosting, not keeping cool in the fridge, and the temperature knob broke offThe service man came out on the 20, and quieted the noise temporarilyNo word as to parts, etcI contacted *** and asked when the parts would arriveI was told Feb The date came and went without an updateI phoned them on the 9th of Feb.to complain about the service, and get an update as to when my fridge would be fixed, and they said they would put my complaint on fileAgain, on FebI emailed a complaint to the same woman I had been in contact with before, and suggested I get a new fridge The new ETA on the parts is the 8th of FebI stated that this is ridiculous, because service parts taking weeks to arrive is unacceptable, considering the original date given was the 1st of FebAs of today, they are apparently still waiting on a particular part to arriveMy fridge, on t
On Nov 28th I ordered some items for Christmas - they arrived in a week and I was happy with most of the purchases I sent back items immediately because of size and colour using the printed off address supplied to me by searsOn Dec 20th I still had not received a credit on my mastercard or an email that they received the items and so I sent an email to customercare.sears.ca that I found on the website - it states that I should receive a response within hoursto this day, JAN 3, I still have not received an email or phone call or credit or response that the items have been returned I have emailed times and spoke to a customer service rep I was told to wait and I would get a call within hrshahanothing I started including an extra email address to "home @ sears" thinking maybe I would receive a response from a different deptNope Not only is a month plenty of time to sort through the many returns sears probably gets, but also enough time to at least acknowledge an e-mails and a phone callThe customer service rep I spoke to sounded overwhelmed an couldn't even answer the questions I was askingI was never rude and in fact told him it was not his fault but the returns depthe referred my problem to his supervisor and I was told the I would hear back within the That was Dec 27th
April
I would just like to say
Every time I shop at Sears *** Mall Hamilton it is such a joy because your staff are not pointers but wonderful sales persons willing to really help the customer I am shopping more and more at Sears I am pleasantly surprised at the sales you have as I get more bang for my buck for quality products I was at Sears yesterday looking for swimwear and Rimi provided honest informed and excellent customer service I not only purchased one piece of your swim items but two I then went over to the shoe department and a young lady was managing the department on her own with class and so much patience and a smile on her faceThank you for such a pleasant shopping experience I will continue to shop at Sears because the staff you hire are excellent at customer service and I like the selection you offerA very satisfied customer Gail G
Purchased a refrigerator online to be picked up at St Catharines store on December 16th Was charged full delivery to be refunded upon pick up
Morning of December I was ill with the flu and called to ask if they could keep the delivery fee and bring the refrigerator - was told yes and given another number to contact (after minutes for this call to be picked up)
Called the number, after minute wait time Was told deliver would take place today, December 16th, by 1pm Stayed put until 4pm No delivery
Called again, minute wait Was told delivery not possible, but refund if we wanted, or come get the fridge
Monday, called to accept refund Two different people have answered and put me on hold so far, total time on my phone is now minutes
I do not know how to resolve this, I want nothing to do with them after this experience but can not get a person to stay on the line and process the refund
Sears Canada mattress order #***
I purchased a mattress from Sears Canada online on November 12, 2016, to be delivered to my local Sears store in North Vancouver on December 10, I wanted the item a lot sooner, but this was the first available delivery date to the storeI assumed that I would get a confirmation email when I placed the order, but didn't; however, the next day I noted that my *** was charged $for the mattress, so I knew the order had been placed correctly
On December 10th I called the store to make sure that the mattress was there, before we hooked up the trailer to pick it upAfter being bounced to four different employees who all said they couldn't find the order, the last employee said that she had located the order details, but that the mattress itself was not in their warehouse and not locatable in their systemI asked when it would come to the warehouse, and she said she didn't know, and couldn't help furtherShe said that "Chris
I order a *** mixer through Sears Canada, my confirmation email said the item was to expected by March 4, March 3rd I called Sears customer service and asked when I would be receiving my itemThe advised me that the order was cancelled Feb because there was a lack of them from their manufactureI asked why I wasn't contacted and advised of this and they said it was an error on there partI asked if they would honor their price on another model as sale was over and other store (***) had the same item on sale the same week as Sears and if I would have known the product was out of stock and they cancelled my order I would have bought it from another retailer that had it on sale that week.I spoke to different customer service agents keeping me on hold for hours...I asked to speak to a manager and was told that I would have to hold againI then asked for the manager to call me but no one ever called I lost over $or more due to Sears not advising me that
*** *** I tried to place an order online on Nov.20...when I tried to submit...it was going to charge me $for shipping....so I then called the help phone number...apparently the numbers for the Wish Book had been changed, they could not place the order So I called Sears in Duncan BC..told them my dilemma and she said" Come on in and we will look after you." So I went down and placed my order with them, they had to do it over the phone...couldnt match the prices online, but I was desperate to get this order off to my grandchildren in Alberta After she placed the order, I asked for a print out on what had been ordered and what I had been charged...Nope, she couldn't do that She verbally gave my credit card numbers to someone over the phone..I thought all was well, my order had been finally placed...it would be shipped to Alberta All was good...I thought!! Well, somewhere along the line, someone flagged my credit card as being fraudulent!! Now, you have to understand!! I ALWAYS pay my balance every month....I NEVER have had any credit problems...EVER And Sears had my entire order returned back to their warehouse in Calgary...so now I am trying to get the money back on my credit card As I had already paid for the entire order!! Received a partial refund ...but they still owe me $ I returned to the store in Duncan and asked for my money back, they said there is nothing they can do, its up to the people who do refunds When I explained what I had been through with Sears, and that no one would help me to get the money back, no one would helpShe said"Get in line" I am so frustrated, I cannot get any help locally, nationally or internationally...(all help calls go to the Philippines)...Its hard to believe that a large company like this can get away with such poor service and such a bad attitude to their loyal customers
*** From ordering to shipping to receiving my refundThe entire process was aggravatingI borrowed a truck to pick up my product on the "pick up date" and spent my day off on hold trying to figure out why it wasn't at the store for pick up December 23rdI was told I would have to wait until after the holidays to hear an updateIt was a Christmas present! A supervisor was supposed to call me back on three separate occasions and no one didSince calling Sears took up a ton of time, I wrote to their customer service twiceNo responseI ordered the item on November 28th and after I called Sears the first week of January a service rep over the phone asked if I would set a new pick up date for an even further location! (It's been over a month now since I had ordered the item)I explained to the rep everything that had occurred and how much trouble this order was for meAt this point I'm expecting to pick it up at a closer location (not further), a complimentary delivery or some kind of compensation for my troubles and waiting! NothingI said I'd like to speak to a supervisorI waited and then the rep took my number and said one would call back once againNO RESPONSE
I then ordered the item from *** ***Since I originally ordered the item on Cyber Monday, all of the sales were gone for my item which made this situation even more sour for meI ended up having to spend about $more for this itemThe item from *** *** arrived before anyone from Sears contacted me and no one ever did contact me
After the item from *** *** arrived, I called to get a refund from SearsNo one asked me to hold so they could inform upper management about this horrible experienceI didn't ask to speak to anyone eitherNo one would contact me anyway! I received my refund February 2, in the amount of what I paid for on November 28, 2016!
I paid interest during this whole time tooUnsure if it was actually coming or not for at least a month
So I order a low end dishwasher using 150$ of sears points and a 50$ bonus code emailed to me and claims of free ship above 99$ and under lbs ( dishwasher is 60lbs)Not only are *none* of these applied to the order even though store locator said I had a drop off point that handled major appliances, I dont get a confirmation email before my CC is charged for the full amount irrelevant of the info put in online
This is as close to a scam as I can find onlineOther retailers will warn you BEFORE putting in the order and charging your CC if something you are claiming doesnt applyNow they say Ill get my money back in daysIve no idea as the demand for email confirmation for cancelling the order is still not forthcoming
I placed different on-line orders which arrived promptly Had to return several items which I did and now over a month later am still waiting for reimbursement on my charge card Have sent several e-mails and made numerous phone calls, but no one can help me trace my order Don't know who to contact to investigate my missing returns
On November 30th 2016, I ordered two sets of sheets ($99/set) on line from Sears CanadaDelivery was to be within seven days On December 19th, I called their customer service line to find out where my order was as I had counted on this order for Christmas presentsI was put on hold for a little more than forty five minutes and then was told that Sears had implemented a new answering service but my product was in the warehouse and would be shipped to me the very next day! Needless to say, I called them a total of three more times to no avail! Today is January 23rd and I have, at long last, cancelled the order It is not hard to tell that Sears Canada is a failing company ***
I have a Sears Club Rewards card with $on it
I try to use it on the weekend and I was surprised that it expired on March 25/I check the card and it says "valid for six months from date of issue"I am disppointedThe card doesn't have a fixed expiry dateIts unfair that the customer will keep track of when the six months is upI called Sears cs but they said that there is nothing they can doThere is no number foe Sears head office***
We ordered our washer, dryer, stove, freezer, dish washer, microwave, and refrigerator
in April for delivery June 30thAll of the appliances were delivered on June 30th as promisedThe fridge was damaged so we were told that they would deliver a new oneThe date was arranged and on the day of delivery we were called times throughout the day saying that they would be here in one hourNo one showed upWhen we called we were told they were trying to deliver to the wrong addressAnother delivery was scheduledThat day the driver showed up and said they could not unhook the waterWhen my wife said she would call me to see how to do it the driver said he did not have time to wait so he leftNew delivery date was scheduledThat day came and the fridge that was delivered was damagedNew delivery date set upThat day the drivers showed up and because it was raining they were afraid they would slip so they would not deliver itSet up another deliveryThat day came and the fridge had rust on itSet up a new delivery dateThat fridge showed up and it was damagedI spoke to the store manager and asked that they just replace the door that was damagedAfter some negotiation they agreed to replace the doorweeks went by with no contact from the store I called customer service and was told the door was on back orderSeveral weeks later received a call that the door was in and an appointment was set up to installInstallers came and installed the doorInstallers spent hours trying to get the water dispenser to stop leaking and could not get it to stopThey said they had to turn the water off and order another doorSears decided that they would have to replace the fridge so set up another delivery dateSears representative called to set up the delivery and actually asked if we had eight fridgesShe was told no that was the number of deliveriesShe set up a delivery date that day came and after waiting most of the day my wife called and asked where the delivery was and they said they tried to deliver the fridge but no-one was homeMy wife was home all day and told the representative thatthe rep sent her a picture of the front of the house that they delivered to and it was not our houseThe rep asked my wife to take a picture of the front of our house and send it to herOnce the rep was convinced that they had not been at our house she said she would schedule another deliveryThe delivery was set and the fridge that was delivered was damaged
I have lost count but it is around times that we have unloaded the fridge and waited for deliveryI have been in contact with the store manager many times only to be told that she would stay on it until it was resolvedI have not received one call from the store manager in all of that timeI have had it initiate every contactAfter asking many times for the contact information of a regional manager the store manager has refused to give it to meIt is now January over months since our original delivery date and we still do not have a fridge that is not damagedCan someone above the level of store manager please contact me
Completely unacceptable service from such a historic companyHave purchased many items from Sears over the years but something has drastically changed as far as customer service is concernedI ordered a washer & dryer by phone November 28th I was assured they would be delivered December 6th and that the delivery people would contact me prior to the deliveryI did not hear anything either by phone or email by Dec 5th so I called to confirmAfter waiting a total of minutes on hold someone confirmed that the delivery would take place as promisedI had my sister take a day off work to accept the deliveryWaited all day and there was no delivery or any communication from SearsFinally got through again on Dec 7th and was told that everything looked good and we should be hearing something soonMy sister took another day off work on the 7th and still no communication what so everIt is now December 12thI have called several times-each time waiting on hold and I still don't know where my order isThis has been the most frustrating purchase experience I have ever hadAll I get when I finally get through on the phone is apologies which don't even sound sincere-they sound like they are being readI am at my whits endI don't know where else to turnI think I would have gotten much better service if I ordered from a smaller outfit
Terrible customer serviceMy wife and I are expecting our first childOrdered a child seat on Jan 14thThe website said it was in stock and we would see it in 3-business daysAs of today (Feb 2nd) the item has still not even shippedEvery time I call customer service they apologize and tell me that there isn't any in stock in the Alberta warehouse (the website never mentioned this) and that they will have to ship from a different ProvinceThat would be fine but apparently they can't figure this simple task out as I have called different times and every time I am told they will update me within 24-hours with shipping notificationThis never happensI finally talked to a manager at the call centre and was told that there is of these Car Seats in Vaughan, but they have no way to directly contact the warehouse to see why they won't ship the item except email and that the emails they have sent to the warehouse have not been replied to
*** *** ***
We were in the market for four new kitchen appliances as all of ours were starting to go on usOur first stop was *** ***, *** ***The second and final stop was Sears where we met Daniel NHe was welcoming, polite and extremely knowledgeable on his productsHe spent around an hour explaining the products to us and the benefits of choosing one brand over the otherHe did not push us to complete the sale that night and assured us taking the night to think about the purchase was a good ideaHe answered a question I had outside of his scheduled working hours and accommodated our meeting request for the following day with no hesitationHe brought comfort to our big purchase with his confidence and ability to answer any questions we had quickly, fully and professionallyI would definitely recommend him to anyone in the market
On the 21st of July, 2017, we had a Sears hot water tank that needed replacing, we have the Sears Protection Plan for this itemWhen we called, we were told a technician would be coming on the 27th, this was not good enough so we complained and were told a technician would be out that dayWell, he came out to take pictures and access the situation only, not to fix itWe called again to find out what was going on and what was to be done, they advised that the tank would be replaced on the 27thWellon the 27th, we were back to the technician coming out to access the situation, not to fix the problemAfter talking to two different people and going no where, we decided to get a local company to supply and install a new hot water tankSo much for Sears pledging to honor their service or warranty agreementsI had another issue with our *** gas furnace, we use a local service repair company for this now as well (cancelled our Protection Plan on this item too)We were a loyal, long standing customer, that bought so many major appliances and equipment over the years, to bad, they have really gone lost there way
I bought a self propelled electric start lawnmower in and purchased the extended warrantyI have had issues with this mower- electric start and self propelled problems in the past and they repaired them no problemHave the same problem with electric start again and they will not repair it- they had no trouble taking my money for the extended warranty!
June placed an order with Sears Canada online for blanketsI received the confirmation for placing the orderSears Canada called two days later (June 2016) and said that they were not able to honor the contracted order due to advertising the wrong price online and that they would not be shippedThey also said that it would take 7-business days to return the payment to my credit cardAfter weeks of not receiving a refund I called and they informed me that the order had been deliveredIt had been missed placed by a staff member and was found so I called them to inform them that we had found the orderToday (July 4, 2016) Sears Canada called and demanded that the order be returnedI requested that they send it to me in writing via email as they keep changing their explanations and that whether or not they had the wrong price online we had entered a contractual agreement for the order and they were required to fulfill it which they did by shipping the order to meAs f
Sears used to have a good return policy for item purchased online - simply return to the store for an immediate refund My most recent return for an online item was on January 5, During this visit to the local Sears (Sarnia location), the items prepared for shipment back to the warehouse, the return transaction does not take place at the storeThe customer must wait until the items are received and processed at the warehouse I cannot name another store that handles returns in this manner as most stores are advertising 'Easy Returns'The item was received at their warehouse on January 27, I must wait approxdays for the transaction to finalize and then an few more for the credit to be applied to my cardThis is not the outstanding service Sears used to provide in the recent past I will definitely think twice before purchasing from Sears in the future, and it will no longer be the first place I shop I enjoy visiting my local Sears store when I have the time, but I would not recommend online shopping from Sears
The fridge was bought July 7, I complained of it making a constant loud grinding noise,Not defrosting, not keeping cool in the fridge, and the temperature knob broke offThe service man came out on the 20, and quieted the noise temporarilyNo word as to parts, etcI contacted *** and asked when the parts would arriveI was told Feb The date came and went without an updateI phoned them on the 9th of Feb.to complain about the service, and get an update as to when my fridge would be fixed, and they said they would put my complaint on fileAgain, on FebI emailed a complaint to the same woman I had been in contact with before, and suggested I get a new fridge The new ETA on the parts is the 8th of FebI stated that this is ridiculous, because service parts taking weeks to arrive is unacceptable, considering the original date given was the 1st of FebAs of today, they are apparently still waiting on a particular part to arriveMy fridge, on t
On Nov 28th I ordered some items for Christmas - they arrived in a week and I was happy with most of the purchases I sent back items immediately because of size and colour using the printed off address supplied to me by searsOn Dec 20th I still had not received a credit on my mastercard or an email that they received the items and so I sent an email to customercare.sears.ca that I found on the website - it states that I should receive a response within hoursto this day, JAN 3, I still have not received an email or phone call or credit or response that the items have been returned I have emailed times and spoke to a customer service rep I was told to wait and I would get a call within hrshahanothing I started including an extra email address to "home @ sears" thinking maybe I would receive a response from a different deptNope Not only is a month plenty of time to sort through the many returns sears probably gets, but also enough time to at least acknowledge an e-mails and a phone callThe customer service rep I spoke to sounded overwhelmed an couldn't even answer the questions I was askingI was never rude and in fact told him it was not his fault but the returns depthe referred my problem to his supervisor and I was told the I would hear back within the That was Dec 27th
April
I would just like to say
Every time I shop at Sears *** Mall Hamilton it is such a joy because your staff are not pointers but wonderful sales persons willing to really help the customer I am shopping more and more at Sears I am pleasantly surprised at the sales you have as I get more bang for my buck for quality products I was at Sears yesterday looking for swimwear and Rimi provided honest informed and excellent customer service I not only purchased one piece of your swim items but two I then went over to the shoe department and a young lady was managing the department on her own with class and so much patience and a smile on her faceThank you for such a pleasant shopping experience I will continue to shop at Sears because the staff you hire are excellent at customer service and I like the selection you offerA very satisfied customer Gail G
Purchased a refrigerator online to be picked up at St Catharines store on December 16th Was charged full delivery to be refunded upon pick up
Morning of December I was ill with the flu and called to ask if they could keep the delivery fee and bring the refrigerator - was told yes and given another number to contact (after minutes for this call to be picked up)
Called the number, after minute wait time Was told deliver would take place today, December 16th, by 1pm Stayed put until 4pm No delivery
Called again, minute wait Was told delivery not possible, but refund if we wanted, or come get the fridge
Monday, called to accept refund Two different people have answered and put me on hold so far, total time on my phone is now minutes
I do not know how to resolve this, I want nothing to do with them after this experience but can not get a person to stay on the line and process the refund
Sears Canada mattress order #***
I purchased a mattress from Sears Canada online on November 12, 2016, to be delivered to my local Sears store in North Vancouver on December 10, I wanted the item a lot sooner, but this was the first available delivery date to the storeI assumed that I would get a confirmation email when I placed the order, but didn't; however, the next day I noted that my *** was charged $for the mattress, so I knew the order had been placed correctly
On December 10th I called the store to make sure that the mattress was there, before we hooked up the trailer to pick it upAfter being bounced to four different employees who all said they couldn't find the order, the last employee said that she had located the order details, but that the mattress itself was not in their warehouse and not locatable in their systemI asked when it would come to the warehouse, and she said she didn't know, and couldn't help furtherShe said that "Chris
I order a *** mixer through Sears Canada, my confirmation email said the item was to expected by March 4, March 3rd I called Sears customer service and asked when I would be receiving my itemThe advised me that the order was cancelled Feb because there was a lack of them from their manufactureI asked why I wasn't contacted and advised of this and they said it was an error on there partI asked if they would honor their price on another model as sale was over and other store (***) had the same item on sale the same week as Sears and if I would have known the product was out of stock and they cancelled my order I would have bought it from another retailer that had it on sale that week.I spoke to different customer service agents keeping me on hold for hours...I asked to speak to a manager and was told that I would have to hold againI then asked for the manager to call me but no one ever called I lost over $or more due to Sears not advising me that
*** *** I tried to place an order online on Nov.20...when I tried to submit...it was going to charge me $for shipping....so I then called the help phone number...apparently the numbers for the Wish Book had been changed, they could not place the order So I called Sears in Duncan BC..told them my dilemma and she said" Come on in and we will look after you." So I went down and placed my order with them, they had to do it over the phone...couldnt match the prices online, but I was desperate to get this order off to my grandchildren in Alberta After she placed the order, I asked for a print out on what had been ordered and what I had been charged...Nope, she couldn't do that She verbally gave my credit card numbers to someone over the phone..I thought all was well, my order had been finally placed...it would be shipped to Alberta All was good...I thought!! Well, somewhere along the line, someone flagged my credit card as being fraudulent!! Now, you have to understand!! I ALWAYS pay my balance every month....I NEVER have had any credit problems...EVER And Sears had my entire order returned back to their warehouse in Calgary...so now I am trying to get the money back on my credit card As I had already paid for the entire order!! Received a partial refund ...but they still owe me $ I returned to the store in Duncan and asked for my money back, they said there is nothing they can do, its up to the people who do refunds When I explained what I had been through with Sears, and that no one would help me to get the money back, no one would helpShe said"Get in line" I am so frustrated, I cannot get any help locally, nationally or internationally...(all help calls go to the Philippines)...Its hard to believe that a large company like this can get away with such poor service and such a bad attitude to their loyal customers
*** From ordering to shipping to receiving my refundThe entire process was aggravatingI borrowed a truck to pick up my product on the "pick up date" and spent my day off on hold trying to figure out why it wasn't at the store for pick up December 23rdI was told I would have to wait until after the holidays to hear an updateIt was a Christmas present! A supervisor was supposed to call me back on three separate occasions and no one didSince calling Sears took up a ton of time, I wrote to their customer service twiceNo responseI ordered the item on November 28th and after I called Sears the first week of January a service rep over the phone asked if I would set a new pick up date for an even further location! (It's been over a month now since I had ordered the item)I explained to the rep everything that had occurred and how much trouble this order was for meAt this point I'm expecting to pick it up at a closer location (not further), a complimentary delivery or some kind of compensation for my troubles and waiting! NothingI said I'd like to speak to a supervisorI waited and then the rep took my number and said one would call back once againNO RESPONSE
I then ordered the item from *** ***Since I originally ordered the item on Cyber Monday, all of the sales were gone for my item which made this situation even more sour for meI ended up having to spend about $more for this itemThe item from *** *** arrived before anyone from Sears contacted me and no one ever did contact me
After the item from *** *** arrived, I called to get a refund from SearsNo one asked me to hold so they could inform upper management about this horrible experienceI didn't ask to speak to anyone eitherNo one would contact me anyway! I received my refund February 2, in the amount of what I paid for on November 28, 2016!
I paid interest during this whole time tooUnsure if it was actually coming or not for at least a month
So I order a low end dishwasher using 150$ of sears points and a 50$ bonus code emailed to me and claims of free ship above 99$ and under lbs ( dishwasher is 60lbs)Not only are *none* of these applied to the order even though store locator said I had a drop off point that handled major appliances, I dont get a confirmation email before my CC is charged for the full amount irrelevant of the info put in online
This is as close to a scam as I can find onlineOther retailers will warn you BEFORE putting in the order and charging your CC if something you are claiming doesnt applyNow they say Ill get my money back in daysIve no idea as the demand for email confirmation for cancelling the order is still not forthcoming
I placed different on-line orders which arrived promptly Had to return several items which I did and now over a month later am still waiting for reimbursement on my charge card Have sent several e-mails and made numerous phone calls, but no one can help me trace my order Don't know who to contact to investigate my missing returns
On November 30th 2016, I ordered two sets of sheets ($99/set) on line from Sears CanadaDelivery was to be within seven days On December 19th, I called their customer service line to find out where my order was as I had counted on this order for Christmas presentsI was put on hold for a little more than forty five minutes and then was told that Sears had implemented a new answering service but my product was in the warehouse and would be shipped to me the very next day! Needless to say, I called them a total of three more times to no avail! Today is January 23rd and I have, at long last, cancelled the order It is not hard to tell that Sears Canada is a failing company ***
I have a Sears Club Rewards card with $on it
I try to use it on the weekend and I was surprised that it expired on March 25/I check the card and it says "valid for six months from date of issue"I am disppointedThe card doesn't have a fixed expiry dateIts unfair that the customer will keep track of when the six months is upI called Sears cs but they said that there is nothing they can doThere is no number foe Sears head office***
We ordered our washer, dryer, stove, freezer, dish washer, microwave, and refrigerator
in April for delivery June 30thAll of the appliances were delivered on June 30th as promisedThe fridge was damaged so we were told that they would deliver a new oneThe date was arranged and on the day of delivery we were called times throughout the day saying that they would be here in one hourNo one showed upWhen we called we were told they were trying to deliver to the wrong addressAnother delivery was scheduledThat day the driver showed up and said they could not unhook the waterWhen my wife said she would call me to see how to do it the driver said he did not have time to wait so he leftNew delivery date was scheduledThat day came and the fridge that was delivered was damagedNew delivery date set upThat day the drivers showed up and because it was raining they were afraid they would slip so they would not deliver itSet up another deliveryThat day came and the fridge had rust on itSet up a new delivery dateThat fridge showed up and it was damagedI spoke to the store manager and asked that they just replace the door that was damagedAfter some negotiation they agreed to replace the doorweeks went by with no contact from the store I called customer service and was told the door was on back orderSeveral weeks later received a call that the door was in and an appointment was set up to installInstallers came and installed the doorInstallers spent hours trying to get the water dispenser to stop leaking and could not get it to stopThey said they had to turn the water off and order another doorSears decided that they would have to replace the fridge so set up another delivery dateSears representative called to set up the delivery and actually asked if we had eight fridgesShe was told no that was the number of deliveriesShe set up a delivery date that day came and after waiting most of the day my wife called and asked where the delivery was and they said they tried to deliver the fridge but no-one was homeMy wife was home all day and told the representative thatthe rep sent her a picture of the front of the house that they delivered to and it was not our houseThe rep asked my wife to take a picture of the front of our house and send it to herOnce the rep was convinced that they had not been at our house she said she would schedule another deliveryThe delivery was set and the fridge that was delivered was damaged
I have lost count but it is around times that we have unloaded the fridge and waited for deliveryI have been in contact with the store manager many times only to be told that she would stay on it until it was resolvedI have not received one call from the store manager in all of that timeI have had it initiate every contactAfter asking many times for the contact information of a regional manager the store manager has refused to give it to meIt is now January over months since our original delivery date and we still do not have a fridge that is not damagedCan someone above the level of store manager please contact me
Completely unacceptable service from such a historic companyHave purchased many items from Sears over the years but something has drastically changed as far as customer service is concernedI ordered a washer & dryer by phone November 28th I was assured they would be delivered December 6th and that the delivery people would contact me prior to the deliveryI did not hear anything either by phone or email by Dec 5th so I called to confirmAfter waiting a total of minutes on hold someone confirmed that the delivery would take place as promisedI had my sister take a day off work to accept the deliveryWaited all day and there was no delivery or any communication from SearsFinally got through again on Dec 7th and was told that everything looked good and we should be hearing something soonMy sister took another day off work on the 7th and still no communication what so everIt is now December 12thI have called several times-each time waiting on hold and I still don't know where my order isThis has been the most frustrating purchase experience I have ever hadAll I get when I finally get through on the phone is apologies which don't even sound sincere-they sound like they are being readI am at my whits endI don't know where else to turnI think I would have gotten much better service if I ordered from a smaller outfit
Terrible customer serviceMy wife and I are expecting our first childOrdered a child seat on Jan 14thThe website said it was in stock and we would see it in 3-business daysAs of today (Feb 2nd) the item has still not even shippedEvery time I call customer service they apologize and tell me that there isn't any in stock in the Alberta warehouse (the website never mentioned this) and that they will have to ship from a different ProvinceThat would be fine but apparently they can't figure this simple task out as I have called different times and every time I am told they will update me within 24-hours with shipping notificationThis never happensI finally talked to a manager at the call centre and was told that there is of these Car Seats in Vaughan, but they have no way to directly contact the warehouse to see why they won't ship the item except email and that the emails they have sent to the warehouse have not been replied to
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We were in the market for four new kitchen appliances as all of ours were starting to go on usOur first stop was *** ***, *** ***The second and final stop was Sears where we met Daniel NHe was welcoming, polite and extremely knowledgeable on his productsHe spent around an hour explaining the products to us and the benefits of choosing one brand over the otherHe did not push us to complete the sale that night and assured us taking the night to think about the purchase was a good ideaHe answered a question I had outside of his scheduled working hours and accommodated our meeting request for the following day with no hesitationHe brought comfort to our big purchase with his confidence and ability to answer any questions we had quickly, fully and professionallyI would definitely recommend him to anyone in the market
On the 21st of July, 2017, we had a Sears hot water tank that needed replacing, we have the Sears Protection Plan for this itemWhen we called, we were told a technician would be coming on the 27th, this was not good enough so we complained and were told a technician would be out that dayWell, he came out to take pictures and access the situation only, not to fix itWe called again to find out what was going on and what was to be done, they advised that the tank would be replaced on the 27thWellon the 27th, we were back to the technician coming out to access the situation, not to fix the problemAfter talking to two different people and going no where, we decided to get a local company to supply and install a new hot water tankSo much for Sears pledging to honor their service or warranty agreementsI had another issue with our *** gas furnace, we use a local service repair company for this now as well (cancelled our Protection Plan on this item too)We were a loyal, long standing customer, that bought so many major appliances and equipment over the years, to bad, they have really gone lost there way