Greystar Property Management

Hi ***, we are sorry to see your initial experience was negative, but we were glad we were able to get a hold of you and rectify your concerns!? It was a pleasure having you work with us and we are always here at the office if you have any more concerns or questions.? Thank you again!?

Complaint: [redacted] I am rejecting this response because: [redacted] , Former Manager at the [redacted] after being asked to waive the $fee to pay the maintenance man for coming out to my apartment after hours to get the heat into the bedroom and back part of the house reduced it to $and had the assistant manager tell me she was able to waive $in regard to the maintenance of heat I called Greystar Property Management as heat is allowed as an after hours maintenance call When I called in to leave a message about the heat, the outgoing message mentioned heat as an issue that one can leave a message directly for the on-call maintenance man I have had an issue with no heat in the bedroom, dinning room, kitchen, and bathroom for several weeks I had to sleep with the oven on it has been so cold I had been at a friend's house and he said call and leave a message and if they need you there they will let you know or otherwise they can come out and you can get some heat He called himself first and there was no response I kept leaving his apartment and going to mine to wait for maintenance but they did not come Then, I called and said I didn't have heat and also texted after the maintenance man called because I would go to my apartment and check if he was around and then go back to my friend's apartment After awhile I was concerned that I would miss the maintenance man and texted so he would not come and not find me and leave when I went back to my friend's house to get my keys Maintenance finally came and I was surprised that it was someone I know, and had been to my apartment before He said I can just get in with my key since I know you So, we did that Some heat was coming up from when I tried to turn on the valve in the morning at about 5:am before I left for work It was a little warmer in the living room but the rest of the house was still cold He didn't go into the rest of the house so I didn't discover that until he left I remembered that last year a new thermostat was installed because the old one never triggered the heat to come on Anyway what I attempted in the morning did do something but maintenance said it takes a long time to get heat to circulate through the apartment especially since there is not good airflow because of the layout He said leave the thermostat all the way up past degrees and there should be heat coming up He also said I am subject to reduction of heat at times as a result of air bubbles in the pipes since I am on the 3rd floor She declared that she was overriding the maintenance man's assessment of the problem, advice and opening of the heat valve so heat would go throughout the house (The maintenance team was threatened after that because she didn't understand the issue and wanted a guaranty that the problem with heat hear would not recur hereSince I am subject to air bubbles which means the pipes have to be drained and other variables to guaranty there will never be a heat issue is unrealistic.)The next day [redacted] said she was overriding the maintenance man's decison in the heat issue and using his key since I would have to make him wait to go and get mine She called me a liar on the heat issue and said I had to pay his wages The first notification of a fee was a notice on the door of a small remaining rent balance which was her fee with no explanation as to what it was for, she made it a rent balance notification which I think is quite scary When I asked her what it was for, she said the maintenance man's wages She had virtually increased my rent by $at whim by using the "Short Balance Notification" which is used for when you are less than $short on the rent My lease does not have a provision to allow her to do that or to charge a fee for anything she mentioned The $fee [redacted] left on my account is not legal according to the lease and I am requesting it be removed I am not satisfied with a fee reduction that is not part of my lease."The Colorado State Warranty of Habitability cites heat as follows: There is no or insufficient heat and/or the heating facilities do not comply with the applicable law at the time of installation and they are not maintained in good working order, specifically:"Greystar Property Management asked [redacted] to waive the fee and said it didn't seem appropriate which is why she reduced it [redacted] is no longer manager here Sincerely, [redacted]

Revdex.com: The business has complied with my request in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey issued a new renewal letter that included the day notice terms (see attached) Sincerely, [redacted]

Once again, despite our application stating we have right to obtain all application fees and deposits as liquidated damages if an application is withdrawn, all monies minus the application fee have been refunded to [redacted] ***Proof of refunds with dates and most recent email stream from February attached

Could you please let us know which apartment complex you are referring to, as we manage quite a few in the Denver Metro area and we have no manager with the name of Tory.? We would need some more information from you in order for us to properly look into your issue - which we would be more than happy to do.? Thank you so much

Complaint: [redacted] I am rejecting this response because: It was cleaned on the 20, However nothing has been cleaned since and there is garbage and poop all over again Sincerely, [redacted]

We are sorry to hear that you have had some difficulties with our previously managed property, *** *** at the ***. Due to the fact that we no longer manage this property, it is going to take some research to figure out what has transpired and how to resolve this matter. We are
looking into this and will get back to you as soon as we have any information

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution (i.eforfeiture of my security deposit, with account closed as paid in full - and thus no negative marks on my file or to credit agencies) is satisfactory to me
Sincerely,
*** ***

Thank you so much for your patience while we have reviewed thisWe were able to remove the $charge from your accountThank you for your patience with this matter

Hi ***, *** *** has a weekly pest control service in place to take care of any issues that may come upAs recommended, the property has installed rodent bait stations around the community. While, you noted that other residents are having a pest control issue,
it is imperative for those residents to contact the office for treatmentThe entire property went through an elevator modernization projectDuring this time, the property made accommodations to residents who could not take the stairsIf you would like to discuss options of being let out of your lease with the community, please let us know.

Initial Business Response /* (1000, 11, 2015/10/21) */
We apologize for any inconvenience encounted with the auto pay systemTypically a final utility bill will be assesed after the final day indicated on the leaseWe will do our best to look into any error made and if applicable issue any
refund due
Initial Consumer Rebuttal /* (3000, 13, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, as they did take the final utility bill out the month after we leftBut the following month after THAT (months past) they tried to withdrawal rent AGAIN as if I still lived there when I didn'tI am asking for the refund of $that was charged by the bank I closed when I moved because of NSF...(for a payment that was attempted to be withdrawn from my account illegally after I moved out!) So I am asking to have the $check sent to me to compensate for your mistakeI even told *** to make sure my info was deleted when I received an email stating I was going to have rent withdrawn and she so surely assured me it was changed over...only for a day later to get a charge from my bank because *** *** still tried to withdraw the funds

Complaint: ***
I am rejecting this response because: I sent an email to the Regional Director and *** manager again reiterating the need to have non chemical spider/rodent/roach sprayI received no response to this email on 11/Hence, the office was contactedI pay 8$ per month and it is a contractual obligation to resolve this pest control issue on the premisesFurthermore, there has been no spraying in the halls or stairwellThis area was asked to be cleaned, it has not beenThis is a consistent issue that I request items to be resolved in the common areas and they are ignoredThe gym water filter still has not been changed with light repairedThe area is still not being cleaned well, and machines are still down in the facilityThere are no safety measures being taken as drivers race through the parking lot, where I have assaulted by their vehicles on numerous occasionsLeaving the property is a challenge and no efforts are being made to work with the city to improve the safety of the exit from the property, nor slow down or enforce speed limits/stopping on this propertyI am unsure if management understands that it is contractually obligated to ensure these hazardous conditions are repaired, or if they feel they can continue to provide PR answers that do not resolve the issueThese issues are legally enforceable and if they continue can be considered as gross criminal negligence if they affect the safety and health of the contracted tenants such as myselfI hope that management will be more proactive in ensuring the issues are resolved instead of continuing to respond in such a vague and ambiguous manner
Sincerely,
*** ***

Hi ***, I understand that you are having your home renovated currentlyThe renovation process installs the cabinets and countertops first and then the appliances afterwardsAre you having a problem with your existing appliances? I would be glad to have that resolved for you while the
renovation is completedPlease call me at *** so I can resolve this for you. Thanks,*** ***

While we maintain that the amount due is valid, in order to find a resolution we are willing to accept Ms*** forfeiture of security deposit and close out the account as paid in full.

The complainant had bounced multiple rent checks to the property and was required to pay via cashiers check, money order, or credit card, in other words, sufficient funds for the remainder of the lease term. This policy is set forth in the lease agreement the complainant had signed.
The lease has a maximum of bounced checks allowed, the complainant bounced checks before the notice requiring sufficient funds was sent. The checks were returned stating "insufficient funds" by both our bank and the complainant's bank. There are fees associated with returned checks and late rent, which are also set forth in the lease agreement. In regards to the grounds, the property's groundskeeper's sole job is to pick up pet waste, trash that residents leave behind as well as maintaining the trash enclosure areas. Please feel free to reach out with any questions.

Complaint: ***
I am rejecting this response because:I cannot be asked to go back to years to find a check they do not have a date or check number forI do not know where I banked and cannot be expected to drive to all banks within the Denver area to may be find the checkThe creditor says I have paid and there is no working number for themI asked Keystone to call the creditor and ask them for proof of paymentThis should be no problemIt does not make sense that I have written two checks for this debt and still Keystone refuses to update their recordsThe creditor says I have paid so what is the problem? If they haven't cashed the checks once again then what am I supposed to do? I cannot help it they wont take my moneyIt is not my fault they keep bad records and cannot keep anyone on staff for a decent period of time who knows the whole storyBottom line, I have paid these questionable charges without delay twiceKeystone did not keep a record of itThey are a huge company bullying a single individual and they happen to be in the wrongI have told them of their mistake and they refuse to accept it. I would imagine they have their creditors contact information and can call them to see I have paid this and it is erroneous to have put it on my credit reportWhat is a little person like me supposed to do? They could at least give me a working number for their creditor so I could clear my name. Keystone refuses even thisThe carpet for which the questionable damages were for was over five to seven years old and thus I am legally not responsible for anyway. Keystone refuses to tell me the date the carpet was installedKeystone is in the wrong and bending laws for their benefit
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The company has taken no responsibility in this matter, blaming the towing company they have contracted withThe property manager reported a sign was hung near where I was parked which has not occurredIt seems like a simple request, to have towing signs posted in the parking lot in which there are parking restrictionsThe management continue to argue that this is a legitimate operation meanwhile countless cars continue to be towed without warningAgain my request is for a full refundI would have never parked my car there if the parking lot would have been adequately designated.
Sincerely,
*** ***

Thanks for taking the time to speak with me todayI’m pleased to hear that you have had not had any more issues with the dumping since management sent a written demand for complianceI do apologize for any unresponsiveness you’ve received from the on site teamI’ve reviewed your concerns with
themRegarding speeding on the property and regarding unleashed pets: please let us know specifics when this occursThe more information that residents provide about offenders better allows us to resolve the issuesWhile we can’t always stop the issues from happening in the first place, we can ensure resolution if we know specifically who has violated the rulesWe sincerely appreciate your help and your feedback regarding these matters, and we look forward to additional resolution

The resident was advised that we do not create a month to month contract. The resident was also advised that by checking the box "month to month" on the renewal form he would then go month to month as outlined in the lease. He chose to give a day notice instead. The
problem has been resolved and notice accepted

***,Based upon the photos you submitted, it appears the vendors did everything to possibly cover your furniture including the kitchen tableI do not see any pictures of paint marks on your kitchen table nor any dust marks on a couch or rugAccess to your kitchen was never blocked off and was not necessary to fix your upstairs bathroomYour townhome does have two full bathrooms, while one was inoperable, we do understand the inconvenience, but a full custom renovation of the bathroom was necessary and this can take a little more time that you may have anticipatedThere are also no pictures of the backyard with any tools or supplies in the areaAs for the tools in the hallway, it is difficult to say when they were left out, but I have been authorized to credit back one days worth of rent to your ledger for the inconvenience