Greystar Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as I do not get charged a lease break fee when I move out
Sincerely,
*** ***

Hi ***, I understand that you are having your home renovated currentlyThe renovation process installs the cabinets and countertops first and then the appliances afterwardsAre you having a problem with your existing appliances? I would be glad to have that resolved for you while the
renovation is completedPlease call me at *** so I can resolve this for you. Thanks,*** ***

At this time, if the resident feels that she's being treated differently than other Alta Springs residents, I am going to direct her to the towing company for resolution and answers to the allegation. We use a 3rd party company and do not tag/ticket/tow the vehicles from the management
office level. I do have photos of other vehicles that have been ticketed/towed from the exact parking spot and can have full assurance no one is being targeted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Its another frustrating exampleThe complex I lived in was *** ** *** *** in DenverThe response indicates they do not know the complex I lived in, yet a week ago I received a check from ***When I moved out I left my parents address to have the check mailed to in IndianaThe check came directly to my PA address, which tells me someone does know the location of my previous apartmentI am satisfied with the refund for the deposit, but I still need the overpayment of my final rent addressedThis was not itemized on the check I received
Sincerely,
*** ***

I would like to take a moment to respond to the complaint filed regarding Keystone Apartments groundsI understand we have received complaints about pet waste around the property. Unfortunately, pet waste has become an issue due to pet owners not picking up after their pets despite pet
stations with pet waste bags being located at several locations around the community At this point, we have signed with a company who will come and do a deep clean sweep on all our grounds picking up all fecesThis is scheduled to take place on Wed/Thurs April 20-21stWe then will be hiring a full time grounds person so that our maintenance team is not pulled away from their daily responsibilities. In addition to these steps, we will be implementing a doggie DNA program where residents will be required to register their pet so that we know which pet owners are violating our pet policyOur hope is that this program will act as a deterrent to pet owners who are tempted to not pick up after their pet The first time I heard about this was 4/1/No too sure why the resident has not come in or contacted me in the office to talk to me about her concernsI am available anytime if she would like to come talk to meI also am not sure who this *** is that the resident is leaving messages for? Thank you for your time.*** ***Community ManagerKeystone Apartments ###-###-####***

Our application states that all funds paid (application fee, administrative fee, and holding deposit) will be forfeited for any reason other than denial for creditDespite this policy, *** *** was refunded the holding deposit for customer service purposesWe had to wait for approval to
refund her the additional administrative feeOnce this was approved, we left messages for her with no responseIf she had contacted us at any point, she would have received the remaining amountA move out statement has been posted for her and a check is in the processMove out statement attached

Hello,According to our records the first work order for the leak in the upstairs shower was submitted on 04/16/Our maintenance team made attempt to fix the problem before we called one of our specialized vendors out to assistDuring the first attempt to fix the issue the wax ring was replaced
on the toilet and 2nd was caulking the showerAfter these two items were replaced in your unit we received another call that you were still having leaking issues in your upstairs bathroomAfter that is when we called the vendor out to come and look at the problem*** *** was called on 4/27/to come out to look at the problem in the unitThey came out on 04/28/at 8:52amWe were told by *** *** that the shower pan, shower valve and shower door need to be replaced and they all need to be custom made which will take additional time as these are not sizes that are kept in stockThey came back on 05/19/with the shower valve at 9am and they finish work by 5pm on the same dayOn 05/24/the vendor came back to install the trim and arrived around 10am and the job was done by 1pmThe Resident was informed in the beginning of this process that it will take a while to complete due to the custom order of the shower pan, door and valve. On 05/11/appointment was scheduled with our vendor to do drywall repair since the leak was fixed and we were waiting for the custom pan and shower door to arriveThey arrived around 9am to begin work in the unit to begin covering the hole in the ceilingThey were covering the hole and removing tiles in the bathroom upstairs/showerThey returned on the 05/12/to start texturing and to finish removing old tilesOn the 05/18/they came back with new shower pan to install itAll of this was done and completed by 05/18/Since the new shower doors were needed *** glass was scheduled to go in on Wednesday 05/24/to take measurements for the sliding glass doorThe door just came in on 06/09/and they were scheduled to be installed on 06/15/and that would be the final touch for this whole project.We have been diligent in trying to complete the project in their unit as quickly as possibleIn addition, there is another full bathroom and an additional half bathroom in this unitWe are also planning to give this resident a unit clean after the door is done being installed at their convenience.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution (i.eforfeiture of my security deposit, with account closed as paid in full - and thus no negative marks on my file or to credit agencies) is satisfactory to me
Sincerely,
*** ***

Welton Park has reviewed the final account statement and have determined the charges listed to be true and correct. Invoices and photos have been provided to the Greystar receivables department for confirmation of accurate charges For further inquires feel free to reach out to
[email protected] Tell us why here

As part of the application process, all applicants are required to complete an application, undergo a credit and criminal background check, and provide verifiable proof of incomeProof of income may be in the form of paycheck stubs from an employer, a recent tax return, or three months of
consecutive bank statementsGreystar, and *** *** Apartments, complies with all Fair Housing laws and allows all applicants, business owners and individuals the same opportunities to apply and approve for an apartment *** *** applied online for an apartment at *** *** on May 4thBefore the application could be processed, it was requested that *** *** provide proof of incomeHe was unable to provide paychecks due to be self-employedHe was then giving the option to provide a recent tax return, and/or three months of consecutive bank statements*** ***’s wife provided two months of bank statements, but blacked out the entire page of informationThe only legible information on the bank statement was one depositNo other information was visibleIt was explained to the applicant that they would need to resubmit the bank statements, without the information blacked out so that we could properly verify the income to ensure it met the properties income guidelinesThe applicant refused to provide this information, stating is was not necessary and that the staff only wanted this information to steal their identity and sell their information onto the black webThe staff again informed the applicant that verifiable proof of income was necessary to properly process the applicationAfter several emails and phone conversations, the applicant again refused to provide proper documentationAt this point the application was cancelled on May 9th, due to lack of verifiable income, and the *** *** was refunded his full security deposit and application feesAt no time was *** ***’s credit run, nor was any of his information shared, or processed*** *** was informed that he may reapply at anytime, but would be required to provide proper proof of income as part of the application process

I have asked for this past resident to provide me with the copy of the check that was cashed by us, or check number so we can look it up in our systemWe can't just call the collection company and say that it has been paid in full, unless we have proof that they will ask forI have no problem what
so ever helping her out but I need to gather information I can put in front of the collection agency.Thank you! ***

We apologize for your mothers difficultiesXcel has restored your mothers townhome to normal, we spoke to her this afternoon and she expressed that she is happy with the resultShe has never expressed any interest in transferring to another apartment. Your mother had nothing but positive
feedback for our staff and the way we handled the situationIf a transfer is something that she wants to do, please have her come to the officeThe issue was caused by an underground Xcel line that they have since repaired.

I just spoke to the resident and explained the lease that she signed was a legally binding document However, we are going to look into any/all possibilities to try and assist in making her transition and move out a little easier I am contacting the Community Manager at The Boulders and
also relaying her information to the Regional Property Manager for their input and recommendations I have asked them to get back directly with the tenant for resolution

According to the leasing manager, *** ***, at the *** ** *** ***, this tenant's concerns were addressed and taken care of on property on January 7th, 2016, with a satisfactory result for all

This is a property that does not belong to the Mountain Division of Greystar so I am not sure how to direct this former resident? I have notified the proper region in *** to look into this, since this could have been a Greystar property when this resident lived there? This one is so
hard to determine how to help as the resident is not being properly helped by the new management company who has taken over this property? Our office has sent his information to the *** region for resolution? Thanks so much for reaching out

Hi ***,? I have attached an email I sent on 5/13/16.? I will also include this response below.? Please utilize this email as your in writing acknowledgement that we will honor? a day notice once your contract goes month-to-month.? Additionally, please feel free to stop by the leasing office, and the manager can certainly sign something for you that says we utilize a day notice once a contract goes month-to-month.The Renewal Letter that you attached is the Renewal Offer I was referencing.? I will use your attachment as confirmation that you have received this document.? Please let me know if we can provide anymore assistance on this matter.? Thanks,***?

Complaint: ***
I am rejecting this response because:*** ***, Former Manager
at the *** ** *** *** after being asked to waive the $fee to pay the maintenance man for coming out to my apartment after hours to get the heat into the bedroom and back part of the house reduced it to $and had the assistant manager tell me she was able to waive $in regard to the maintenance of heat.? I called Greystar Property Management as heat is allowed as an after hours maintenance call.? When I called in to leave a message about the heat, the outgoing message mentioned heat as an issue that one can leave a message directly for the on-call maintenance man.? I have had an issue with no heat in the bedroom, dinning room, kitchen, and bathroom for several weeks.? I had to sleep with the oven on it has been so cold.? I had been at a friend's house and he said call and leave a message and if they need you there they will let you know or otherwise they can come out and you can get some heat.? He called himself first and there was no response.? I kept leaving his apartment and going to mine to wait for maintenance but they did not come.? Then, I called and said I didn't have heat and also texted after the maintenance man called because I would go to my apartment and check if he was around and then go back to my friend's apartment.? After awhile I was concerned that I would miss the maintenance man and texted so he would not come and not find me and leave when I went back to my friend's house to get my keys.? Maintenance finally came and I was surprised that it was someone I know, and had been to my apartment before.? He said I can just get in with my key since I know you.? So, we did that.? Some heat was coming up from when I tried to turn on the valve in the morning at about 5:am before I left for work.? It was a little warmer in the living room but the rest of the house was still cold.? He didn't go into the rest of the house so I didn't discover that until he left.? I remembered that last year a new thermostat was installed because the old one never triggered the heat to come on.? Anyway what I attempted in the morning did do something but maintenance said it takes a long time to get heat to circulate through the apartment especially since there is not good airflow because of the layout.? He said leave the thermostat all the way up past degrees and there should be heat coming up.? He also said I am subject to reduction of heat at times as a result of air bubbles in the pipes since? I am on the 3rd floor.? She? declared that she was? overriding the maintenance man's assessment? of the problem, advice and opening of the heat valve so heat would go throughout the house.? (The maintenance team was threatened after that because she didn't understand the issue and wanted a guaranty that the problem with heat hear would not recur hereSince I am subject to air bubbles which means the pipes have to be drained and other variables to guaranty there will never be a heat issue is unrealistic.)The next day *** *** said she was overriding the maintenance man's decison in the heat issue and using his key since I would have to make him wait to go and get mine.? She called me a liar on the heat issue and said I? had to pay his wages.? The first notification of a fee was a notice on the door of a small remaining rent balance which was her fee with no explanation as to what it was for, she made it a rent balance notification which I think is quite scary.? When I asked her what it was for, she said? the maintenance man's wages.? She had virtually increased my rent by $at whim by using the "Short Balance Notification" which is used for when you are less than $short on the rent.? My lease? does not have a? provision to allow her to do that or to charge a fee for anything she mentioned.? The $fee *** *** left on my account is not legal according to the lease and I am requesting it be removed.? I am not satisfied with a fee reduction that is not part of my lease."The Colorado State Warranty of Habitability cites heat as follows:? There is no or insufficient heat and/or the heating facilities do not comply with the applicable law at the time of installation and they are not maintained in good working order, specifically:"Greystar Property Management asked *** *** to waive the fee and said it didn't seem appropriate which is why she reduced it.? *** *** is no longer manager here.?
Sincerely,
*** *** ***

We are sorry that you are unhappy at *** *** ***Our office has been very responsive to your concernsThe property manager has only received emails from you since AugustThe first was 8/10/at 8:22am and he responded back three minutes later at 8:25amThe second email from you was
8/31/at 8:33am and he responded back twenty minutes later at 8:50amThe last communication we received from you was 9/6/at 12:05p and he responded back less than an hour later at 12:54pm? He has also offered to meet with you twice and you said you did not want to meet with him ? *** *** *** strives to maintain a clean environment that our residents can be proud ofWe apologize that some of your neighbors left trash by the elevatorWe have been rolling out a door to door trash service on all renewals and new move ins that has helped greatly to reduce the problem? Unfortunately, with Monday being a holiday they did not pick up that day which may have contributed to the problemAll the trash has since been picked up and *** *** will not be released from his lease agreement?

Initial Business Response /* (1000, 11, 2015/09/24) */
This complaint was received by the Denver Corporate Office I called the tenant and informed her that I am forwarding this information to the Orlando office as well as to her complex so that the issue can be addressed appropriately at her
local level

Once again, despite our application stating we have right to obtain all application fees and deposits? as liquidated damages if an application is withdrawn, all monies minus the application fee have been refunded to *** ***Proof of refunds with dates and most recent email stream from February attached