Greystar Property Management

*** *** was the first resident in a brand new apartment built in the final quarter of The following items are beyond "wear and tear" and are accurate charges to the former resident; door handle lock was broken completely, sizeable hole in the bedroom door, and every blind in the apartment had to be replaced due to pet damageBecause *** was the first resident to occupy a brand new apartment, there should not have been these type of damages upon moving out after only year of residency

Complaint: ***
I am rejecting this response because: I sent an email to the Regional Director and *** manager again reiterating the need to have non chemical spider/rodent/roach sprayI received no response to this email on 11/Hence, the office was contactedI pay 8$ per month and it is a contractual obligation to resolve this pest control issue on the premisesFurthermore, there has been no spraying in the halls or stairwellThis area was asked to be cleaned, it has not beenThis is a consistent issue that I request items to be resolved in the common areas and they are ignoredThe gym water filter still has not been changed with light repairedThe area is still not being cleaned well, and machines are still down in the facilityThere are no safety measures being taken as drivers race through the parking lot, where I have assaulted by their vehicles on numerous occasionsLeaving the property is a challenge and no efforts are being made to work with the city to improve the safety of the exit from the property, nor slow down or enforce speed limits/stopping on this propertyI am unsure if management understands that it is contractually obligated to ensure these hazardous conditions are repaired, or if they feel they can continue to provide PR answers that do not resolve the issueThese issues are legally enforceable and if they continue can be considered as gross criminal negligence if they affect the safety and health of the contracted tenants such as myselfI hope that management will be more proactive in ensuring the issues are resolved instead of continuing to respond in such a vague and ambiguous manner
Sincerely,
*** ***

Initial Business Response /* (1000, 18, 2015/09/25) */
Deposit returned within day allowed window

*** *** moved out on 12/21/due to non-payment of rent shortly after he lost his jobHe requested the property manager, Tori, to release him from his lease contract due to the past issues between him and his downstairs neighborsHowever, he had already disclosed that he would not be able to pay the rent for December Therefore, Tori was unable to release him from the lease contract because he wasn’t moving out due to conflicts with his neighbor, he moved out because he was unable to pay his rent*** *** was asked to provide proof that he was told that he could move out with no penalties by the previous manager but he could not provide any documentation for thisHe also filled out two positive surveys in May and July of documenting that he was happy in his apartment and with the service he was receiving from PortolaMoreover, *** *** renewed his lease in July after living above the same neighbors that he had issues with for a year

We are currently working on refunding the applicant in a timely mannerAll deposit refunds can take up to days to processIn this case, the refund has been processed and a check is being cut and mailed from our *** officeThe applicant should be receiving their refund within the next
business days

We are sorry that you are unhappy at *** *** ***Our office has been very responsive to your concernsThe property manager has only received emails from you since AugustThe first was 8/10/at 8:22am and he responded back three minutes later at 8:25amThe second email from you was
8/31/at 8:33am and he responded back twenty minutes later at 8:50amThe last communication we received from you was 9/6/at 12:05p and he responded back less than an hour later at 12:54pm He has also offered to meet with you twice and you said you did not want to meet with him *** *** *** strives to maintain a clean environment that our residents can be proud ofWe apologize that some of your neighbors left trash by the elevatorWe have been rolling out a door to door trash service on all renewals and new move ins that has helped greatly to reduce the problem Unfortunately, with Monday being a holiday they did not pick up that day which may have contributed to the problemAll the trash has since been picked up and *** *** will not be released from his lease agreement

Hi ***, We have pest control available at the community weeklyIf you would like to setup treatment, please contact the leasing officeIf the treatment available does not work for you, you are welcome to contact an outside company for your needsThe elevator modernization project has been completed so you should not have any inconvenience from the repairs going forwardLiving on the first floor, you should not have been too impacted by the project but we apologize if you had to take a different route to your apartment during this timeWe are happy to ask the property staff to clean the trash enclosure in your areaWe hope this will resolve your issues here and you can enjoy your home at *** ***.

Hello ***, My name is *** ***, and I filed complaint *** with the Revdex.com regarding a dispute between myself and Greystar Property ManagementSince filing that claim, I have worked out a mutually beneficial resolution to my complaint directly with the property management company At
this time, I would like to close my complaint No further action is necessary with this requestThank you very much for looking into my complaint, and have a great week

Complaint: ***
I am rejecting this response because: There are STILL tenants parking there with no issueI even spoke with a fellow tenant just yesterday whom explained that he parks there almost every night and he has NEVER gotten towed and how it doesn't make sense because there's no signs thereSo at this point the new towing company you hired, that you have even yet to inform the residence of these changes or put up proper signs to indicate it is not a parking spot, have been failing to do their job, And apparently you have as wellTo make matters worse it is not only that you are failing to notify your new tenants about changes in your community but also issues such as tenants being held up at gun point, or another building having their tires slashed in the garage because YOU fail to follow up on secure maintenance of the buildingI had to find this out from a tenant letter they posted on everyone's doorBut that is another issue I will be dealing with on the sideAlso In response to your unacceptable response, it does not put any ease to my mindWhere is your proof that I am not being discriminated against? You came to the apartments to take pictures of the parking spot, the same pictures I have, however there is no proof of other tenants getting towed
Sincerely,
*** ***

Revdex.com:
The business has complied with my request in reference to complaint ID ***, and find that this resolution is satisfactory to meThey issued a new renewal letter that included the day notice terms (see attached)
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The main reason for my frustration was not that we were denied the usage of that particular restroom; however, it was particularly troublesome for women working similar schedules to shower in one bathroom for weeks on endThe area of frustration is that our entire main floor of our home was unusableWe did not have access to the Kitchen to cook or eat and were forced to eat out every day, our backyard was covered in construction materials and supplies so we were unable to take our dog to the backyard, my new kitchen table has white paint splatters on it now due to careless painting, I was forced to deep clean my brand new couch and rug, as they were covered in white powder and we spent full days cleaning the dry wall dust from every surface of our home as it was not properly protected from the construction zone in which we were livingAlso, our dog drank the leaking water from the broken pipes and became violently illThese are issues that would be difficult to handle for a few days or maybe a week; however, we were stuck living like this for more than weeks and these were unacceptable living conditions. I have attached photos of our home during this time for your reference
Sincerely,
*** ***

Welton Park has reviewed the final account statement and have determined the charges listed to be true and correct. Invoices and photos have been provided to the Greystar receivables department for confirmation of accurate charges For further inquires feel free to reach out to
[email protected] Tell us why here

Hi ***,Yesterday when we spoke, you requested to be let out of your lease and have the days you have been out of your apartment creditedWe agreed to both of those requestsWe apologize that you had a leak below your apartment and sometimes this happens as buildings ageYour apartment is
being installed now and your home will be cleaned later this afternoonYou can take the time you need to find a new apartment. We wish you well in your next home and have done everything we can to accommodate you due to the circumstances. Thanks, Meghan

Hello, This is in response to the rejected complaintThe maintenance team here at Keystone does a full trash and dog waste sweep 1st thing every morning Monday through Friday We do have another deep pet waste sweep scheduled for the week of 5/9/As I stated in my last response, we are in the process of hiring a full time grounds person so that our maintenance team is not pulled away from their daily responsibilities, also we will be implementing a doggie DNA program where residents will be required to register their pet so that we know which pet owners are violating our pet policyOur hope is that this program will act as a deterrent to pet owners who are tempted to not pick up after their petIf you see someone not picking up after their pet, please let me know so I am able to take care of this right awayI would like to invite the resident to come in and personally discuss this issue with me Thank you! *** *** Community Manager

Complaint: ***
I am rejecting this response because: There are STILL tenants parking there with no issueI even spoke with a fellow tenant just yesterday whom explained that he parks there almost every night and he has NEVER gotten towed and how it doesn't make sense because there's no signs thereSo at this point the new towing company you hired, that you have even yet to inform the residence of these changes or put up proper signs to indicate it is not a parking spot, have been failing to do their job, And apparently you have as wellTo make matters worse it is not only that you are failing to notify your new tenants about changes in your community but also issues such as tenants being held up at gun point, or another building having their tires slashed in the garage because YOU fail to follow up on secure maintenance of the buildingI had to find this out from a tenant letter they posted on everyone's doorBut that is another issue I will be dealing with on the sideAlso In response to your unacceptable response, it does not put any ease to my mindWhere is your proof that I am not being discriminated against? You came to the apartments to take pictures of the parking spot, the same pictures I have, however there is no proof of other tenants getting towed
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:From: *** *** Manager Date: February 15, at 3:28:PM MSTTo: *** ***

Complaint: ***
I am rejecting this response because: The email and phone calls between the manager and myself specifically included instructions to black out the routing numbers, bank acct numbers.... This was per the manager's request of which I agreed with---but then the regional said -no blacking out. I have all of the emails and notes from the conversations and still no one seems to notice I sent bank deposits, bank statements and asked what else I needed to send. Yes, they were blacked out--but that was precisely what I was instructed to do--and what I was comfortable doing. And by the way, I have tried to get back on-line and re-apply but not surprise there--it does not allow the application to go forward at all. This was not just some misunderstanding--if was vindictive, ugly and quite discriminating and intentional. I was informed that the credit check nor the background check was ran--. Why not? We paid the fee to have that done--it is required---I want these people to know exactly how high our credit ratings are and how great our character and history is because unlike those we are dealing with--we are helpful and decent people. These people at *** *** and at the Regional Greystar office in *** simply are too full of their own confusion and mistakes to stop spouting policy and admit they made several errors and mistakes and are full of miscommunication. So, what can they do at this point? Yes, they can have IT not let our application be filed. They can say that the apartment types we wanted are no longer availableand they can be as evasive and difficult to contact as possible. All these things they are doing, right now. It is beyond this manager or regional guy to say-- hey, we are here to go forward. Nope, they simply cannot get there from here by being so full of themselves. If they didn't know it--they deserve reprimand, corporate oversight and lessons on how to be humble enough to eat their mistakes and apologizeI will not hold my breath. No, this is not resolved--and I've stated the intentional roadblocks and difficulties in reapplying. It is not a coincidence and neither is all of those at Greystar that are turning a blind eye to the insults making this better. Letting these young, hot-headed, inmature people operate in a vaccum only leads to them being full of their authority--and to discrimination/litigation. I can prove, at this point, that I was not given an opportunity to meet the criteria and that I was mislead, insulted and then mislead further. With malice and forethought-- yes, I am convinced that is true.
Sincerely,
*** ***

All reserved parking areas are clearly marked with signage notifying others not to park in these spacesThese marked parking spaces are reserved by other tenants, and require a monthly feeWhen a vehicle is in violation of the parking policy and is occupying another resident's reserved space, it
is the responsibility of the lease holder to contact the towing company and provide documentation verify the space is reserved under their nameIn most cases, the office is not notified of violations in reserved parking spacesIf the office is notified, we do our best to find the vehicle owner and have the vehicle moved before the tow company is notified.Regarding any maintenance issues with the apartment, we show all work order request have been completed for your apartmentIf you have any pending work orders please notify the leasing office and we would be happy to address any issues you may be experiencing

Complaint: ***
I am rejecting this response because: The blinds were not broken due to my pet or meI don't know why Greystar can assume suchThe blinds fell out of the windows while I was using them upon move inIf Greystar talked to the super intendants they would know as suchThey instructed me to not do anything about them that it was the issue of the original builder in the buildingI will absolutely not be paying for the blindsI should have noted it in the system but after instructed not to I trusted in their people. The other wear and tear I will not be paying for are the grates to the stove (was I not supposed to cook or use the stove?) and to repair the apartment wallsThe only damages that occurred to the walls were from hanging photosI have never in all my years of renting been charged for the repainting of a space which has historically been the responsibility of the property ownerThe colors of the walls remained the same the entire time.I never used the bottom lock on the door so that was unknown to me that it was broken as the handle functioned as usual the entire timeMaybe someone tried breaking in my apartment and I was unawareBut that was not done by me. I will not be paying for any wear and tear damages.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I also sent an email on 8/29/at 4:pm that was ignored and lead to the email on 8/31/The reason I have declined to meet with management is because of situations such as this when they say they have responded to me and would like to provide dates there is "no he said she said" just the factsSo I prefer to keep correspondence on paper so there is no confusionI have had to email management about this for the past five weeks with this issue persisting there is management onsite everyday and this issue persist everydayThey have responded to most of my emails but the response to the emails does not translate in immediate action days have gone by with no trash being picked up I have pictures timestamped proving thisAs I type this 9/9/there is trash outside my apartment as you can see in the attached picture*** at *** *** also likes to refer to the trash being left by the elevator and fail to mention that my apartment is a corner apartment right next to the elevator sharing a wallAlso they talk about a trash services which also ignores the trash to get on the elevatorThe day they will not let me out of my lease but have said in emails that this is an issue they cannot preventThis may not be an issue they can prevent but this should definitely be an issue they can resolve and if they cannot resolve this issue then I will be let out of my leaseThere should never be days that go by with trash being left outside my apartment especially when the leasing office is open days a week and they have been made aware of the issue on multiple occasions
Sincerely,
*** ***